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400 Series Pri Ca FOC/Aerial MCT Pri Ca Copper UG MCT

Sec Ca Copper AE MCT Ground wire Adaptor

RJ 450

Splitter

Micro filter UTP Cable MDF Jumper wire MDF term strip MDF Connector Legacy Port IPDSLAM Port NGN Port

DSL Repair DIS CAS CODES DIS CAS ACTIVITY/CLOSING 716 Endorsed, man made MCT 42C 116 Restored MCT 716 Endorsed, man made MCT 43A 116 Restored MCT Endorsed, man made MCT 716 MCT Calamity Affected 715 44C Restored MCT 116 MCT Cable Burned 795 Change ground wire 45C 274 136 Repair 220 - 110 Transposed 45L 27M Change adaptor 146 Detached unplug corrected 146 Detached unplug corrected 45R 264 Change loose RJ45 224 Change X RJ45 136 Transposed Corrected 274 Change splitter 45S 9A5 Provide, calamity affected 9A6 Provide, Missing 27M Chn microfilter 45T 9A6 Provide, void warranty 274 Change UTP cable 45U 217 Chn UTP cable/bitten by rat 146 Refit loose connection 411 274 Change worn out 146 Refit loose connection 412 146 Refit loose connection 413 27M Chn. Worn out 57M Change port legacy 416 57M Change port IPDSLAM 417 57M Change port NGN 418

400 Series ECI Port Hi-X port Opsim Opsim Call thru Pri. Ca Copper Sec. Ca Copper DP Jumper Wire

Aerial Line Wire Protector

Inside Wire

Connecting Block RJ 11 Subs Loop Line Cord

Cross Connect Jumper Wire

DSL Repair DIS CAS CODES DIS CAS ACTIVITY/CLOSING 419 57M Change port ECI 41A 57M Change port Hi-X 0C2 with pending S.O. 400 700 For SO creation 410 800 call thru ok, network resume 433 574 Change assignment 443 574 Change assignment 114 Repair Z "Q" 451 124 Repair X "Q" 136 Repair Q transposed 114 Repair Z "R" 452 15B Repair with induction 274 Chn worn out 274 Change worn out 453 146 Refit loose contact 214 Change V "Z" 274 Change worn out "V" 454 136 Repair V transposed 114 Repair Z "V" 217 Change "V" Bitten by rat 274 Change worn out CBK 455 224 Change corroded CBK 224 Change corroded 456 274 Change worn out 114 "Z" Repaired 457 217 Change Bitten by rat 274 Change Corroded 114 Repair Z "Q" 146 Refit loose contact 461 274 Change worn out 136 Repair Q transposed

300 Series Customers Premise

DSL Repair DIS CAS CODES DIS CAS 300 6L7 114 129 153 214 614 624 674 114 129 153 6LA 6LP 144 9VD 6LM GRN 6FN 67M 9A6 674 6LA 6VN GRN 9A6 4FM 674

ACTIVITY/CLOSING

Void warranty/advice subs Repair Z "CTW" Repair YX "CTW" Repair BX "CTW" Temporary expose wiring Ctw "Z" advice subs Ctw "X" advice subs Ctw def. advice subs Repair Z at MTTC Repair YX MTTC Repair BX MTTC Advice, sub-standard Non compliant issue pro and reactive Letter Refit loose contact Re-install PPPoE Advice on def. LAN card Reconfig Lan Card Advice , def pc s.w. Advice , def pc hardware Provide Splitter Advice, def. splitter Advice, corrupted Lan s/w Advice, re-install Lan Reconfig software Provide modem Reset modem Advice def, VOIP, FAX, PABX, HUB switch

Customers Premise CTW

301

Customers Premise Tel Terminal

302

Customer-Usage-Procedure CPE BLDG.terminal CPE PPPoE CPE Lan Card Customer Premises Personal Computer Customer Premises Splitter Customer Lan Software CPE Modem CPE Accessories

339 303 30D 30E 30F 30G 30N 30H 30J

300 Series E1 (Extracted E1) Fiber Optic Power Distribution Unit Rectifier AC power supply

DSL Repair DIS CAS CODES DIS CAS ACTIVITY/CLOSING 493 7GN Endorsed/out of synch 494 514 Change fiber assignment 27M Change distribution cassete 496 4FM Re-set cassete breaker 497 27M Change rectifier 498 116 Repair

Trouble Code 527 535 536 539 540 541 543 550 551 561

Symptoms Modem/DSL Accessories No DSL Light Always DC Slow Down Can't Browse Invalid User Name Password Can't Acquire IP Modem Reconfig Det. Rush handling Selective Browsing

DSL Plans 990 1299 999 1995 3000 Prof. BIZ MICRO BIZLITE BIZJR. BIZSR. POWERPACK 1 POWERPACK 2 POWERPACK 3

Bandwidth and no. of PC 384 Kbps / 192 kKbps / 1 PC 512Kbps / 256 Kbps / 1 PC 1 Mbps / 512 Kbps / 1 PC 2 Mbps / 640 Kbps / 1 PC 5 Mbps / 768 Kbps / 1 PC 2 Mbps / 640 Kbps / 2 PC 2.2 Mbps / 768 Kbps / 3 PC 2.7 Mbps / 768 Kbps / 5 PC 3.0 Mbps / 768 Kbps / 10 PC 3.2 Mbps / 768 Kbps / 15 PC 3.5 Mbps / 768 Kbps / 20 PC 4 Mbps / 1024 Kbps / 30 PC