1.

BPO resume for freshers - Posted by Prateek Bajpai

Arjun Kapoor Email ID- ****@gmail.com Contact No.- +91-*******

Career ObjectiveSeeking a Challenging and Responsible position at Entry Level to enhance my management skills.

Profile Summary- A multitalented and dynamic person having degree in computer application. - Expert in listening and resolving problems. - Expert in working pressure situations. - Proficient in delievering high quality result. Call centre jobs resume Freshers resume Sample resume for graduate students Under graduate resume

Personality Traits- Ability to work accurately and pay attention to details. - Capable of grasping new concepts quickly. - Accurate and precise in all projects and assignments, - Analytical and problem solver.

Academia- BCA from Institute Of SDF with 65% - HSC from C.B.S.E in 2009 with 57% - SSC from C.B.S.E in 2007 with 51%.

ProjectName- Speedometer Description- In this particular project, we made a project which can calculate the speed of cars and bikes in highways.

Computer Knowledge- Well versed with Microsoft Office - Computer & Internet Applications.

Extra Curricular Activities- Clay Painting. - Working as DISK Jockey in local Disco.

Personal DetailsDate of Birth- MM/DD/YYYYY Languages Known- English, Hindi, Punjabi.

2. BPO resume for freshers - Posted by Prateek Bajpai

Debapriya Chateerje Mobile: +91-****** E-Mail: ******@gmail.com

Career ObjectiveSeeking a challenging position which provides me managerial assignments in the areas of Operations Management / Team Management with an organization of high reputetion.

Career Summary- Over 5 years of experience in the areas of Process Management, Operations and Team Management. - An out-of-the-box thinker with a flair for identifying & adopting emerging trends & addressing industry requirements to achieve organizational objectives and profitability norms. - A strategic planner with proficiency in streamlining business processes, defining continuous improvement processes, accelerating employees strengths and building powerful teams that can conquer any obstacles. - Adeptness in providing guidance and leadership to staff in accordance with specified program objectives. - Exceptional communication, presentations & mentoring skills with distinguished abilities in leading teams for developing business continuity plans, procedures and service standards for business excellence.

Key Responsibilities Handled- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. - Managing and handling relationship with the major corporate clients & ensuring MIS Reporting. - Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices. - Undertaking responsibilities of removing unnecessary procedures in process for efficient functioning. - Tracking performances of the team members and suggesting areas of improvements, facilitating & imparting training and monitoring the improvements on a continuous basis. - Maintaining & ensuring stringent adherence to quality standards, identifying gaps and opportunities. - Realizing process improvements, applying different six sigma tools & techniques in different business processes to enhance productivity & profitability. - Mapping business requirements and coordinating the development and implementation of processes in line with the pre-set guidelines, spearheading process transition initiatives. - Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. - Handling on-boarding calls for enhancing the service delivery.

Achievements- Turned the clinics the most profitable Pan India at a monthly revenue of 4 Crores INR - Performance Award from Regional Business Head - South - Efficiently headed the implementation of 8282 inbound sales team. - Successfully headed the training program for one of the major BPO service providers. - Managed a team of 20 people consisting of sales professionals, voice and accent trainers, and support staff for delivering the project on time. Project Title: Cross Sales (GB) Client: WER Teleservices Ltd. Role: Project Leader Team Size: 5 Role Description: Analyse and implement six sigma tools. Manage the entire team and act as a mentor on the process gaps and corrections Project Details: As a telecommunication major, WER Teleservices operated in CDMA and GSM domains. In all for south India alone, there were 17 support centres catering to inbound, outbound, data, retail, prepaid, postpaid, HSIA, BB and International Customers.

Employer- Working as Head- Operations in SDF services from Nov'11- Present. - Worked as Assistant Manager - BPO Operations and Process Excellence in OPS Solutions from Dec09- Oct'11 - Worked as Assistant Manager - Operations in ERT Solutions from Apr07-Dec09. - Worked as Business Development Manager in EMN Pvt. Ltd. from Jan 2004- March 2007

Academia- Executive MBA from WER Open University. - P G Diploma in Operations Management. - M.Sc. (Biotechnology) - B.Sc. (Biotechnology)

Personal DetailsDate of Birth- 5th November, 1984 Languages Known- English, Hindi and Bengali Address- NKSNSKJ

3. BPO resume for freshers - Posted by Prateek Bajpai

Syeed Mohammad Email ID- ****@gmail.com COntact No. +91-******

Career ObjectiveA hard working, enthusiastic and energetic professional with 8+years of experience in BPO industry in different domains like Operations, Process Improvement, Client Relationship Management and Customer Service. Aggressively instrumental in reaching out to customer needs and satisfaction; exhibiting self administrative and Customer Care skills for self development and hence expediting and resonating organizational Growth.

Career Summary- 8+ years experience in ITES/BPO/ KPO organizations. - Exceptional abilities in project design and management with the organizational and supervisory skills to assure success. - Successful in meeting new technical challenges and finding solutions to meet the need of the client/customers - Comfortable working with DB2 mainframe database setup, writing SQL queries and GUI testing. - Understanding of hypothesis tests like 1 sample T Test, 2 Sample T Test, 1 Way ANOVA, GLM, Regression etc.

Personality Traits- Delegates and monitors work to meet and beat deadlines. - Unmatchable communication skills in written and verbal both. - Works well in both team environments and individual assignments. - Dedicated, hard working and proven ability to plan, organize the projects in both small and larger groups.

Key Responsibilities handled- Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize overall customer experiences. - Mapping clients requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the client. - Creating & implementing workflows to facilitate structured support in all areas and issues. - Ensuring the KPIs are exceeding the agreed SLAs and process fairs above client expectations.

- Handling external client complaints, coordinating for root cause analysis and preparing CAPA. - Organizing MIS of customer complaint and presenting in monthly Quality Review. - Strong and regular interaction based on results with the clients in Weekly Tele-Conference calls - Handling client and customer escalations on phone and e-mails. - Attending weekly/monthly/quarterly and yearly business reviews.

PROJECT DETAILS :- Project Y: - Improving Call Quality - AIM: - To improve the call quality scores along with applying current CTQs - Duration: - 6+ months - Status: - Closed - Methodology: - DMAIC

Achievements- Completed Seven Habits of Highly Effective People in October 2011 - Benefits Mastermind Award in November 2011 - Champions Award June 2010 - Enthusiastic Client Certificate 2010 - Premier Team award for 3rd Quarter of 2008

Employer- Working as process associate in ASD Solutions from July 2007 -PRESENT.

Academia- Certified Six Sigma Back Belt. - PGDBA (Operations) from YUI Distance Learning. - BA (Hons.) Mathematics - Diploma in Web Designing - 12th CBSE Board.

Extra Curricular Activities- Reading, Music, Played Guitar for college music meets & music society - Co-founder of College Rock Band. - Formed & play guitar for a Hard Rock Band. - Play lead guitar for Classic Rock band . - Conduct guitar workshops for young budding guitar players.

4. BPO resume for freshers - Posted by Prateek Bajpai

Satyarth Sinha Email ID- ***@gmail.com Contact No.+91-********

Career ObjectiveTo learn and grow up in my career and to perform at my best in whatever role I am positioned, which suits my present skills and caliber and work towards customer delight which will help in achieving the organizational goals.

Profile Summary-

- BPO Manager with over 8 + years of comprehensive Managerial experience and proven Leadership skills. - Expertise knowledge in Finance, Outsourcing and Back-end Processing fields of BPO. - Thorough understanding of several processes related to General Ledger (GL), Inter-Company (IC), Accounts Receivable (A/R), Accounts Payable (A/P), Financial Planning & Analysis (FP&A) for Sales Compensation Administration (SCA). - Lean Certified, Six Sigma Yellow Belt Certified, SPS Certified, Six Sigma Green Belt Trained. - Received several Awards in Process and also received Two Gold Medals in academics.

Personality Traits- Strong motivational and leadership skills. - Ability to grasp and learn new technology. - Excellent in communication in written and verbl both. - Ability to persuade the clients.

Key Responsibilities Handled- Presently responsible for handling the A/R Team for North America Global Operations. - Prior to this handled North America and Europe Processes for AR, AP and GL and IC COE. - Regularly report to the Tower Lead on the status of all the team activities. - Help the Team in Meeting SLAs and report SLAs to the clients and Management. - Appraise Team Members on their performance and design their career path. - To have One-on-One with Team Members regularly. - To initiate for the Process Improvements within the Team. - Handle iQMS Audits for the Team. - Design Global Sales Model for presentation to Executive Management. - Design Compensation Model and work with License, Support, Education and Consulting to create compensation Plans. - Ensure global Sales Force Planning (SFP) system is setup for online distribution of plans . - Generate, Submit and Approve Sales Incentive Programs for distribution and acceptance by the Sales Force in SFP and Manually. - Roll-out SFP globally to enable Oracle sales force to accept their Compensation plan online & manually. - Create matrix for Sales force which provides structure of how they are paid and on which products. - Educate, answer questions, and train Sales and Finance on the Global Sales Model and Compensation Models. - Understanding and Helping the customers in Financial Planning & Risk Coverage.

Achievements
- Completed Lean Project on Reconciliations which saved the Organization around 252,000 USD - Transitioned two F&A processes from UK Oxford and USA Houston. - Received Global Finance Award from CFO of Client for excellent performance in Q3 Close. - Received 2 Quarterly Awards from the client for excellent performance in handling the process. - Completed 4 Quality Audits successfully for the Team.

Employer- BPO Manager in WER Consultancy from Nov 2008 to Present. - Senior Analyst in EDF Solutions from May 2005 to Nov 2007. - Process Associate (Financial Assistant) in RGH Technology from April 2003 to May 2005. - Insurance Care Consultant in HJK Insurance Company from Aug 2002 to March 2003.

Academia- PG Diploma in Accounting Standards & US GAAP - MBA (Finance) - B.Com. - Intermediate and Schooling from SDF college.

Personal Details-

Date of Birth - MM/DD/yyyy Marital Status - Single Languages Known - English, Hindi, and Telugu Nationality - Indian