BUSINESS AND SOCIAL
ETIQUETTE (With Special Feature in Dining Etiquette)
17 - 18 NOVEMBER 2009 (A 2-DAY PROGRAM)
Program Descriptions
Business and social etiquette are made up
of significantly more important things
than knowing which fork to use at lunch
with a client. Unfortunately, in the
perception of others, the devil is in the
details. People may feel that if you cannot
be trusted not to embarrass yourself in
business and social situations, you may lack
the self-control necessary to be good at
what you do. Etiquette is about presenting
yourself with the kind of polish that
shows you can be taken seriously. Etiquette
is also about being comfortable around
people (and making them comfortable
around you!) People are a key factor in
your own and your business’ success. Many
potentially worthwhile and profitable
alliances have been lost because of an
unintentional breach of manners.
This program is designed to equip
executives and individuals with the
required tools, tips and techniques to carry
themselves appropriately during business
meet and social functions. Also, the
highlight of the training will be personal
grooming to complement their social skills
Target Participants
Executives, non-executives, students,
personnel or individuals who host many
functions or do a lot of entertaining
Learning Objectives
Participants will gain practical skills to:
✦ Experience and learn the business and
social protocols
✦ Practice globally accepted business and
social ethics
✦ Demonstrate understanding of the
different cultures in terms of needs,
expectations and customs of doing
things
✦ Handle basic dining skills for buffet
and sit-down meals
✦ Project the right impression with
presentable grooming
Topics
The topics included in this program are:
✦ Common courtesies at the office and
business surroundings
✦ Image spoilers for professionals
✦ Image enhancers for professionals
✦ Establishing positive impression - from
business card to presentation
✦ Stereotyping and its implication to
communication
✦ Convention of behaviors
✦ Basic dining skills: buffet line and sit-
down meal
✦ Personal grooming
Mode of Training
✦English or Bahasa Malaysia
✦In-House or Public
UP-COMING TRAINING PROGRAMS 2009
SAFETY AT WORKPLACE 19 - 20 Nov Ipoh
EFFECTIVE COMMUNICATION SKILL 23 - 24 Nov Ipoh
IMPRESSION MANAGEMENT VIA ICT 30 Nov - 1 Dec Ipoh
EVENT PLANNING AND MANAGEMENT 3 - 4 Dec Kuala Lumpur
EFFECTIVE COMMUNICATION SKILLS 7 - 8 Dec Ipoh
SAFETY AT WORKPLACE 14 - 15 Dec Kuala Lumpur
IMPRESSION MANAGEMENT VIA ICT 16 -17 Dec Ipoh
THE ADVANTAGES
MINISTRY OF HUMAN MINISTRY OF FINANCE
RESOURCES Registered training, course/
Registered Pembangunan Sumber seminar service provider
Manusia Berhad Public Relations Consulting
Class B Training Provider Bumiputra Status
 PROGRAM FEES
EARLY BIRDS GROUP
FEES REGISTRATION
RM 750 per pax RM660 per pax
BUSINESS AND SOCIAL Registration before 10
November 2009
A 20% discount for 3
participants or more

ETIQUETTE (With Special Feature in Dining Etiquette) STANDARD FEES

RM800 per pax
Participants who have benefited from her
Trainer’s Profile programs include those from PETRONAS,
Raja Yasmin Raja Yusof has more than 12 Asean Bintulu Fertilizer-PETRONAS, PAYMENT DETAILS
years accumulated experience in Institut Kemajuan Ikhtisas Pahang (IKIP
communications, public relations and adults International College), Lebuhraya KESAS Payment is required during registration and
training. She worked in various corporate Berhad, Malaysia Marine & Heavy must be received prior to the course
set-ups like Intellect-Asia (Malaysia), a Engineering Sdn Bhd (Malaysian Shipyard
student overseas placement company, commencement. We reserve the right to
& Engineering Sdn Bhd), Sanden
Projek Penyelenggaraan Lebuhraya Berhad International (M) Sdn Bhd, Schenker make any amendments deem to be in the
and Universiti Teknologi PETRONAS, her Logistics (Malaysia) Sdn Bhd, Zara interest of the course without notice. Please
last attachment before she ventured into Foodstuff Industries Sdn Bhd, Gardenia
establishing her own PR and cross cheque or make bank draft payable to
Bakeries (M) Sdn Bhd, Yeoh Hiap Seng
Communications company in 2005. (Malaysia) Berhad, PETRONAS Carigali All-About Communique Sdn Bhd
Raja Yasmin who holds a B Ed (Honours) Sdn Bhd, Elektrisola (Malaysia) Sdn Bhd,
TESL degree (Universiti Kebangsaan Trans Thai-Malaysia (Malaysia) Sdn Bhd, VENUE
Malaysia) is also an affiliate member of PERONAS Dagangan Berhad, Naza Motor
Institute of Public Relations Malaysia. Trading Sdn Bhd, PETRONAS Penapisan The program will be conducted at:-
Amongst the trainings that she has Melaka Sdn Bhd, MLNG Sdn Bhd, Ban Clearwater Sanctuary Golf Resort
successfully conducted include Social Seng Lee Industries Sdn Bhd, Affin Bank,
Universiti Teknologi PETRONAS, Bank Batu Gajah Perak Malaysia
Etiquette, Business Etiquette, Business
Communications for Executives, Public Negara Malaysia, THS Resources Berhad,
Speaking, Powerful Presentation Skills, SapuraAcergy Sdn Bhd, Multimedia ENQUIRIES
Writing for Corporate Communications, Development, Club Med, Kimberly-Clark
Phone: +6012-5258884 (Rehana)
Customer Service Excellence, Media Products, Masterplan Consulting, 2L
Re l a t i o n s, a n d o t h e r r e l a t e d P R , Bersatu, Rubberex, Hewlett Packard, Fax: +605-3224042
Communications and Language Trainings. Equatorial Hotel, just to name a few. Raja email: rehana@allaboutcommunique.com
Yasmin is also a HRDF Certified Trainer. website: www.allaboutcommunique.com

REGISTRATION FORM
Please register the following names for the above training:-

Participant 1.........................................................................................Position................................................................................................................
Department......................................................................................... email....................................................................................................................
Office Number.................................................................................. handphone no....................................................................................................

Participant 2.........................................................................................Position................................................................................................................
Department......................................................................................... email....................................................................................................................
Office Number.................................................................................. handphone no....................................................................................................

Participant 3.........................................................................................Position................................................................................................................
Department......................................................................................... email....................................................................................................................
Office Number.................................................................................. handphone no....................................................................................................

*Registration can be made through emails, fax and phone calls.

*A replacement is welcome if you are unable to attend the program. A 50% refund will be given for 1 week notice cancellation.

All-About Communique Sdn Bhd (706064-T)

102A, Jalan Pengkalan Barat 32,
Station 18, Pengkalan
31650 Ipoh
Perak Malaysia
Tel : +605-3228604 Fax : +605-3224042
content development and management public and media relations corporate communications editorial services consulting and training www.allaboutcommunique.com