Sector-wide differentiation
The differentiation strategy strives to lend a special status to a product from the customers perspective, enabling it to be perceived as unique throughout the sector. The differentiation can result from a special brand image, the products quality or special product-related services. This also includes a high-level delivery service . Customer-oriented capacities such as rigorous market segmentation, accessibility and a high level of flexibility have a positive impact on a companys success. Differentiation shields the company from its competitors and creates a customer relationship with the product. Because customers are
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prepared to pay higher prices for the image, the quality and/or the additional services, profits generated by this strategy result from higher margins, not high sales volumes [4].
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Recommended reading
Logistikmanagement | Pfohl 2004 Strategic Logistics Management | Stock / Lambert 2001
References
[1] Competitive Strategy | Porter 2002 [2] Strategische Unternehmensfhrung | Hinterhuber 2004 [3] The Effects of Logistics Consolidation schemes. A Portfolio Effect Analysis | Lynch / Keller / Ozmet 2000. In: Journal of Business Logistics 21(2000)2 [4] Logistikmanagement | Pfohl 2004
URL
http://www.dhldiscoverlogistics.com/cms/en/course/management/strategic_log_plan/business .jsp
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