INDUSTRIAL ENGINEERING QUALITY CONTROL

Group 9: 1. 2. 3. 4. 5. Dinna Ayu Pusparini Julio Caisar Waliputra Meryne Wandani Pasfibi Muhammad Ridlo Amri Selvy Catur Nia Kusuma Putri (125060701111040) (125060707111030) (125060701111058) (125060707111060) (125060701111048)

INDUSTRIAL ENGINEERING BRAWIJAYA UNIVERSITY MALANG 2013

QUALITY CONTROL

A. Definition Quality Control is a process that is used to ensure a certain level of quality in a product or service. A job as a Quality Control Industrial Engineer falls under the broader career category of Industrial Engineers. Quality Control Industrial Engineer Job Description: Design, develop, test, and evaluate integrated systems for managing industrial production processes, including human work factors, quality control, inventory control, logistics and material flow, cost analysis, and production coordination.

B. What Quality Control Industrial Engineers do? 1. Communicate with management and user personnel to develop production and design standards. 2. Review production schedules, engineering specifications, orders, and related information to obtain knowledge of manufacturing methods, procedures, and activities. 3. Estimate production costs, cost saving methods, and the effects of product design changes on expenditures for management review, action, and control. 4. Draft and design layout of equipment, materials, and workspace to illustrate maximum efficiency using drafting tools and computer. 5. Confer with clients, vendors, staff, and management personnel regarding purchases, product and production specifications, manufacturing capabilities, or project status. 6. Plan and establish sequence of operations to fabricate and assemble parts or products and to promote efficient utilization. 7. Study operations sequence, material flow, functional statements, organization charts, and project information to determine worker functions and responsibilities. 8. 9. Recommend methods for improving utilization of personnel, material, and utilities. Apply statistical methods and perform mathematical calculations to determine manufacturing processes, staff requirements, and production standards.

10. Record or oversee recording of information to ensure currency of engineering drawings and documentation of production problems. 11. Complete production reports, purchase orders, and material, tool, and equipment lists. 12. Develop manufacturing methods, labor utilization standards, and cost analysis systems to promote efficient staff and facility utilization. 13. Evaluate precision and accuracy of production and testing equipment and engineering drawings to formulate corrective action plan. 14. Coordinate and implement quality control objectives, activities, or procedures to resolve production problems, maximize product reliability, or minimize costs. 15. Analyze statistical data and product specifications to determine standards and establish quality and reliability objectives of finished product. 16. Implement methods and procedures for disposition of discrepant material and defective or damaged parts, and assess cost and responsibility. 17. Direct workers engaged in product measurement, inspection, and testing activities to ensure quality control and reliability. 18. Formulate sampling procedures and designs and develop forms and instructions for recording, evaluating, and reporting quality and reliability data. 19. Regulate and alter workflow schedules according to established manufacturing sequences and lead times to expedite production operations. 20. Schedule deliveries based on production forecasts, material substitutions, storage and handling facilities, and maintenance requirements.

C. What work activities does a quality control industrial Engineer do? Importance Activities: 1. Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problem. 2. Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

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Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

4.

Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

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Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

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Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

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Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

10. Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. 11. Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. 12. Estimating the Quantifiable Characteristics of Products, Events, or Information Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity. 13. Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. 14. Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

15. Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. 16. Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. 17. Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used. 18. Provide Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics. 19. Controlling Machines and Processes - Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles). 20. Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. 21. Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others. 22. Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks. 23. Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. 24. Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people. 25. Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. 26. Monitoring and Controlling Resources - Monitoring and controlling resources and overseeing the spending of money. 27. Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.

28. Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. 29. Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. 30. Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. 31. Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. 32. Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring

performance. 33. Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

D. Quality and Safety in Nestl

Our commitment to consumers Quality and Safety for our consumers is Nestls top priority. This applies to our entire portfolio, from foods and beverages to all our systems and services. Quality assurance and product safety is one of Nestls 10 Corporate Business Principles which form the foundation of all we do.

Nestl Quality Policy Our actions to ensure quality and food safety are guided by the companys Quality Policy which describes our commitment to Build trust by offering products and services that match consumer expectation and preference 2. Comply with all internal and external food safety, regulatory and quality requirements 3. Gain a zero-defect, no-waste attitude by everyone in our company 4. Make quality a group-wide objective
1.

Nestl Quality Management System Our Quality Management System is the platform that we use globally to guarantee food safety, compliance with quality standards and to create value for consumers. Our internal Quality Management System is audited and verified by independent certification bodies to prove conformity to internal standards, ISO norms, laws and regulatory requirements.

From farm to fork Our Quality Management System starts on farms. We have a long history of working together with farmers in rural communities to help them improve the quality of their produce and adopt environmentally sustainable farming practices. The Quality Management System not only ensures our ongoing access to high quality raw materials. It also enables farmers to protect or even increase their income. Often the standard of living of entire rural communities is raised as a result. The system helps address key global environmental and social issues. Quality by design Quality is built in during product development according to the requirements of the consumers and following all food safety and regulatory requirements. Nestls R&D network applies in this Quality by design to all of our products.

Good Manufacturing Practices We apply internationally recognized Good Manufacturing Practices (GMP) to ensure quality and food safety. GMP covers all aspects of manufacturing, including standard operating procedures, people management and training, equipment maintenance, and handling of materials.

Hazard Analysis and Critical Control Points We apply the internationally recognized HACCP (Hazard Analysis and Critical Control Point) system to ensure food safety. This preventive and science based system identifies, evaluates, and controls hazards that are significant for food safety. It covers the entire food production process from raw materials to distribution and consumption. Our HACCP plans and systems are verified by external certification bodies against the international ISO 22000:2005/ISO 22002-1 standards. Consumer Use Our products carry information to ensure that they are used safely with the highest level of quality for the consumer. Consumer services Our worldwide consumer services organization ensures that we can immediately respond to any consumer inquiry, question or concern. The labels of all Nestl products invite our consumer to talk to Nestl, and provide our address or telephone number.

BIBLIOGRAPHY http://www. mymajors.com/careers-and-jobs/quality-control-industrial-engineer www.nestle.com/aboutus/quality-and-safety en.wikipedia.org/wiki/Quality_control www.wisegeek.org/what-is-quality-control.htm whatis.techtarget.com http://www.tutor2u.net/business/production/quality_control.htm