ProLink Iq UserManual v1 111609

Pro-Link iQ Hardware and Software User Manual
Pro-Link iQ IDSC Holdings LLC retains all ownership rights to the Pro-Link iQ and its documentation. The Pro-Link iQ source code is a confidential trade secret of IDSC Holdings LLC. You may not decipher or decompile Pro-Link iQ software, develop source code for the Pro-Link iQ, or knowingly allow others to do so. The Pro-Link iQ and its documentation may not be sublicensed or transferred without the prior written consent of IDSC Holdings LLC. This manual, as well as the software it describes, is furnished under license and may only be used or copied in accordance with the terms of such license. The content of this manual is furnished for informational use only, is subject to change without notice, and should not be construed as a commitment by IDSC Holdings LLC. IDSC Holdings LLC assumes no responsibility or liability for any errors or inaccuracies that may appear in this book. Except as permitted by such license, no part of this publication may be reproduced, or transmitted, in any form or by any means, electronic, mechanical, or otherwise, without the prior written permission of IDSC Holdings LLC. NEXIQ and NEXIQ Technologies are trademarks of IDSC Holdings LLC.
2008 IDSC Holdings LLC. All rights reserved. All other marks are trademarks or registered trademarks of the respective holders. Pictures for illustration purposes only. Specifications are subject to change without notice. www.nexiq.com The device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This device contains FCC-ID-POOWML-C30XX.
Approved in accordance to R&TTE directive transmitter module marked by CE product label, manufactured by MITSUMI Incorporated to OEM product.
Part No.988001
Revised 02/01/2008
Chapter 1: Using this Manual ..................................................1

Manual Overview ...........................................................................2 Conventions ...................................................................................3
Special Messages ................................................................................ 3 Specialized Text ................................................................................... 4
Chapter 2: Overview of the Pro-Link iQ ....................................5

Device Configuration .....................................................................6
Front View ............................................................................................ 6 Top View .............................................................................................. 6 Back View ............................................................................................. 7 Bottom View ......................................................................................... 8 Side View ............................................................................................. 9
Software Components .................................................................10

Applications ........................................................................................ 10 Calibration .......................................................................................... 11 Data List ............................................................................................. 12 Datapoints .......................................................................................... 13 Events ................................................................................................ 14 Faults .................................................................................................. 15 Graphing Data .................................................................................... 16 Parameter Category ........................................................................... 17 Parameter ........................................................................................... 17 Pop-up Keypad ................................................................................... 18 Quick Lists .......................................................................................... 20 Trip Lists ............................................................................................. 21
Product Specifications .................................................................22
Pro-Link iQ Hardware and Software Users Manual
ii
Chapter 3: Connecting the Components ................................ 23

Introduction to Cabling ................................................................24
Typical Connection ............................................................................. 24 Optional Connections ......................................................................... 25
Powering Up the iQ .....................................................................26
Chapter 4: Navigating the Pro-Link iQ ................................... 27

Launching the Pro-Link iQ ...........................................................28 Using Navigation Options ............................................................29
Making Selections .............................................................................. 29 Tabs ................................................................................................... 29 Buttons ............................................................................................... 31
The On-Screen Menu Button ......................................................34 The Main Screen .........................................................................35
Chapter 5: Using the Pro-Link iQ ........................................... 37

Performing a Vehicle Scan ..........................................................38 Scanning for Faults .....................................................................42 Introduction to Tab Functions ......................................................44
The Faults Tab ................................................................................... 44 The Events Tab .................................................................................. 46 The Parameters Tab .......................................................................... 47 The Calibrations Tab .......................................................................... 48 The Tests Tab .................................................................................... 49
iii
Viewing Vehicle Specifications ....................................................51 Monitoring Battery Power ............................................................52
Chapter 6: Using the Pro-Link iQ Website ............................... 55

Accessing the Website ................................................................56 Creating a User Account .............................................................57 Registering a Device ...................................................................59 Adding New Software ..................................................................60 Activating New Software ..............................................................61 Logging In ....................................................................................62 Maintaining Your User Account ...................................................63 Registering Additional Devices ....................................................64 Downloading Software .................................................................65 Frequently Asked Questions (FAQs) ...........................................66 Returning to the Pro-Link iQ Main Page ......................................67 Using the Search Function ..........................................................68 Logging Out ..................................................................................68
Chapter 7: Pro-Link iQ Administration .................................... 69

Using the Pro-Link iQ Administration Menu .................................70
Installing Software .............................................................................. 71 Uninstalling Software .......................................................................... 72 Activating/Registering Software .......................................................... 73 Configuring the Pro-Link iQ ................................................................ 75 Viewing System Details ...................................................................... 77 Printing Reports .................................................................................. 77 Connecting to a Remote PC ............................................................... 78 Scanning a Vehicle ............................................................................. 78
iv
Using the Desktop Companion ....................................................79

How to Install Desktop Companion .................................................... 79 Owner Information .............................................................................. 80 Save Installed Application List to Computer ....................................... 81 Print Installed Application List ............................................................ 81 Transfer and View Pro-Link iQ Reports .............................................. 81 Updating the System Bundle .............................................................. 83 Add Application To Pro-Link iQ .......................................................... 84 Activating an Application for Unlimited Usage .................................... 85 Removing an Application from Pro-Link iQ ........................................ 86
Chapter 8: Pro-Link iQ Utilities .............................................. 87

Using Record Mode .....................................................................88 Playback Mode ............................................................................89 Printing Reports ...........................................................................91
Changing Print Parameters ................................................................ 92
Appendix A: Warranty & Service ............................................. 95

Exclusive Warranty ......................................................................96 Exclusive Remedy .......................................................................96 Return Materials Authorization (RMA) .........................................97 Return of Goods Policy ...............................................................99
Return Goods Authorization (RGA) Procedure .................................. 99
1
Using this Manual
uManual Overview, page 2 uConventions, page 3
his chapter provides an overview of this manuals organization and the conventions used throughout. NOTE:
i The screens used in this manual for illustrating features and functions of the Pro-Link
iQ may vary from the actual screens you see when running your own application. The screens shown in this manual are for demonstrative purposes only.
Chapter 1 Using this Manual
Manual Overview
This manual provides basic and detailed information to support you in using the Pro-Link iQ. This manual is comprised of the following sections: Table of Contentshelps you to find the information you are looking for quickly and easily. Chapter 1: Using this Manualprovides an overview of this users manual. Chapter 2: Overview of the Pro-Link iQintroduces the hardware and software features of the Pro-Link iQ. Chapter 3: Connecting the Componentsprovides instructions and illustrations on how to connect the Pro-Link iQ to a vehicle diagnostic port and, optionally, to a PC or printer. Chapter 4: Navigating the iQexplains how to launch Pro-Link iQ and use its tabs and buttons to move around in the system. Chapter 5: Using the Pro-Link iQdescribes how to scan vehicles and faults and how to interpret the information returned by the Pro-Link iQ. Chapter 6: Using the Pro-Link iQ Websiteprovides instructions for creating a user account for use in downloading applications and other vital software from the Pro-Link iQ Customer Support website. Chapter 7: Pro-Link iQ Administrationexplains how to perform administrative operations using the Pro-Link iQ and the Desktop Companion. Chapter 8: Pro-Link iQ Utilitiesprovides an overview of Record Mode, Playback Mode, and printing. Appendix A: Warranty & Serviceprovides warranty and service information. Each chapter begins with an at-a-glance list of the chapters contents, along with corresponding page numbers.
- Conventions
Conventions
This section provides descriptions of the conventions used throughout this manual.
Special Messages
Notes
NOTE provides explanations, comments, or tips related to the subject matter that is being discussed. Example: NOTE:
i Refer to the page number provided for each described component for further details.
Important
IMPORTANT indicates a situation which, if not avoided, may result in damage to the test equipment or vehicle. Example: IMPORTANT:
Keep all cables clear of moving or hot engine parts.

Cautions
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in moderate or minor injury to the operator or to bystanders. Example: CAUTION:
Do not use the unit to perform tests on household or industrial sources.

Pro-Link iQ Hardware and Software Users Manual 3
Chapter 1 Using this Manual
Warnings
WARNINGS indicate a potentially hazardous situation which, if not avoided, could result in death or serious injury to the operator or bystanders. Example: WARNING:
Use appropriate hand protection when handling hot engine components.

Troubleshooting
Information intended to help you to address or anticipate potential issues are presented in the following manner: If the No ECMs were found... message appears, check to make sure that your iQ is connected to the vehicle, and the key is in the on position.
Specialized Text
The following specially formatted text is used to help you to differentiate certain elements discussed within this manual: Emphasis: Used to draw your attention to particularly important information. FEATURE: Used to highlight the name of a specific feature. Example: Use SNAPSHOT to record data surrounding a specific event. Field/Line: Used to highlight the name of a field or a line of text from a display. Example: A check mark is placed in the check box next to the Total Fuel Used parameter. Menu Items: Used to highlight a series of menu selections. Example: From the Main Menu, select Scan Vehicle 4Engine 1 4Function Lockout.
4CALS
Screen titles: Used to highlight the title of a screen displayed. Example: The display shows the Available Categories menu, which lists the special tests available for this engine.
2
Overview of the Pro-Link iQ
uDevice Configuration, page 6 uSoftware Components, page 10 uProduct Specifications, page 22
his chapter provides an overview of the hardware and software features of the ProLink iQ, along with its detailed product specifications.
Chapter 2 Overview of the Pro-Link iQ
Device Configuration
This section introduces the Pro-Link iQ hardware, its ports, and connections.
Front View
LCD (touch screen)
Rubber grips
Figure 2.1 Front View of the Pro-Link iQ
Top View
Figure 2.2 Top View of the Pro-Link iQ
- Device Configuration
Back View
Device Serial Number Label Desk Stand
Figure 2.3 Back View of the Pro-Link iQ
WARNING:
The desk stand enables you to hang the Pro-Link iQ from the steering
wheel. We recommend strongly that you refrain from doing this while the vehicle is in motion.
Bottom View
Storage Slot for Stylus
Stylus
Figure 2.4 Bottom View of iQ Showing Storage Slot for Stylus
On the bottom of the device you will find a storage slot for the stylus.
- Device Configuration
Side View
Battery Storage Slot Rubber Grip Removed
Battery
Figure 2.5 Side View Showing Battery Storage Slot
To remove the battery, you have to first gently remove the rubber grip on the right side of the device. The battery storage slot is at the bottom of the device on the right side.
Software Components
The following sections introduce you to many of the software features that make the Pro-Link iQ the industry-leading diagnostic tool for heavy duty engines.
Applications
An application is the software loaded on your Pro-Link iQ for diagnosing various conditions in your type of vehicle. Applications are downloaded from the Pro-Link iQ Customer Service website.
Figure 2.6 Desktop Companion Screen
NOTE:
i All iQ devices come shipped with software in Evaluation Mode. You can
run up to five (5) evaluation sessions before you need to activate the software for unlimited use. (Refer to Chapter 7 for information on how to activate software for unlimited use.)
10 Pro-Link iQ Hardware and Software Users Manual
- Software Components
Calibration
Calibration is process of setting the value of a user programmable datapoint in a vehicle controller. The CALS tab enables you to list the calibrations available for each module and provides you with the screens you need to calibrate these parameters.
Figure 2.7 Sample CALS Tab Screen
11
Data List
A data list is the collection of all parameters that appear on the Parameters tab. For example, in the Heavy Duty Standard application, the Data List parameter category contains 73 individual parameters, including such things as ECU Date, ECU Time, Transmission Splitter Position, Engine Retarder Level Switch, etc.
Figure 2.8 Sample Parameters Tab Screen
Datapoints
A datapoint is a parameter value, such as Maximum Vehicle Speed Adjustment, which can be modified using the CALS tab. On the CALS tab, you select the module whose calibrations you want to update. The Pro-Link iQ displays a list of the datapoint categories available. You can then select a particular datapoint to modify.
Figure 2.9 Sample Datapoints Screen
13
Events
Events are similar to faults, in that they indicate problems in a vehicle. Events are only applicable for the following applications: CAT Engines with ACERT Technology ODB II applications Events are classified as either Critical or Logged.
Figure 2.10 The Events Tab (CAT/ACERT ONLY)
Faults
Faults result from scanning a vehicle for unusual conditions and out-of-range parameter values. When this occurs, a fault code is displayed providing diagnostic information the service bay technician uses to investigate the situation. Faults can be either active or inactive. NOTE:
i When a fault has no associated parameter, it only means that the there is
no parameter available from the data list that correlates to that specific fault. Faults can occur when parameters are detected to be out of range, but also when a connection is broken, a sensor is broken, a wire has loosened, etc. Faults are only displayed when a particular condition triggers it.
Figure 2.11 Active and Inactive Fault Codes
15
Graphing Data
When you are looking at a parameter on the Parameters tab, the Graph Page button is displayed at the bottom of the screen. This button enables you to enter graph mode, where all the scalable parameters within a category are displayed. Scalable parameters and those that have a value that can vary over time (for example, temperature). Sometimes it is useful to graph datapoint values. You select one or more datapoints from a list for graphing. The iQ can superimpose datapoints on a strip chart for analysis. The strip chart can be configured for the amount if time displayed, axis scaling, and legend display, and you can zoom in and out on data.
Figure 2.12 Sample Graph Screen
Parameter Category
A parameter category is a group of related parameters. For example, in the CAT Engines with ACERT Technology application, there are 17 parameter categories, each of which is comprised of multiple parameters.
Figure 2.13 Sample Screen Showing Categories on Left
Parameter
Same as a Datapoint. See definition of Datapoint earlier in this chapter.
17
Pop-up Keypad
The pop-up keypad appears automatically whenever data entry is required. The keyboard has two modes: Character Numeric In either mode, clicking the Shift button displays additional characters on the keyboard. Clicking the Hide key closes the keypad.
Character Mode
Character mode displays the letters of the alphabet and some punctuation symbols. To switch the keyboard from numeric to character mode, click the ABC button.
Figure 2.14 Keypad in Character Mode
Numeric Mode
Numeric mode displays numbers, punctuation, and symbols. To switch the keyboard from character to numeric mode, click the 123 button.
Figure 2.15 Keypad in Numeric Mode
19
Quick Lists
A Quick List enables you to select parameters across different categories and even different modules and view them together. A Quick List is a convenient way for a technician to view important parameters. The Quick List is limited to eight parameters, and there can be only one Quick List on the iQ.
Figure 2.16 Sample Quick List
Trip Lists
A trip list consists of the parameters that relate to fleet trip data, driver trip data, etc. For example, in the CAT Engines with ACERT Technology application, there are two parameter categories: Driver Trip Information and Fleet Trip information. These parameters in these categories provide trip-related information.
Figure 2.17 Sample Trip Data Screen
21
Product Specifications
The Pro-Link iQ is configured with the following specifications: Feature Physical Dimensions Weight Power Requirements Display Battery Operating Temperature Vehicle Protocols Data 10.25 x 7.75 x 2.00 (260 mm x 197 mm x 51 mm) 3 lbs (1.362 kg) 6 - 32 VDC @ 1.00 amp 8.4 inch TFT LCD display with touch screen 7.4 V, 2.2AHR Li-ion 0 to +60 Celsius J1708/J1587 J1939 Dual CAN (125, 250, or 500 kb/s) ISO-9141/KW2000 J1850 VPW J1850 PWM GM 8192/9600 baud ATEC 160 baud USB Communications Vehicle Connector Compact Flash Slot AC/DC power adapter connector Two USB Host ports, version 1.1 One USB Device, version 1.1 DB15F (use with NEXIQ power/data cable) Type 1 cards only AC input 100-240 V, 1.8aA, 50 - 60 HZ DC output 14V 3.0A Max
3
Connecting the Components
uIntroduction to Cabling, page 24 uPowering Up the iQ, page 26
his chapter introduces cabling and how to use the ports on the Pro-Link iQ to connect various system components. It also describes the various methods you can use to power the iQ. NOTE:
i To turn off the iQ, simply hold down the ON/Off switch (located on the top of the device;
see Fig. 3.2) for approximately four (4) seconds, or until the display goes blank.
23
Chapter 3 Connecting the Components
Introduction to Cabling
This section describes the major cables you will need to connect your Pro-Link iQ to a vehicle diagnostic port.
Typical Connection
Vehicle Diagnostic Port
Blue power/data cable in power/ data port
Vehicle adapter
Figure 3.1
NOTE:
i If the Pro-Link iQ is not connected to the vehicle, the brightness of the

backlight is reduced. Technicians should verify that connections are tight and solid before scanning begins.
- Introduction to Cabling
Optional Connections
The top of the Pro-Link iQ contains USB Type A and B ports, as well as a Compact Flash port for connecting the iQ with other devices. The following sections discuss some typical uses for these ports.
Figure 3.2 Pro-Link iQ Top View
USB Type B Port

The USB Type B port is used to connect to a laptop, desktop, or a USB printer.
USB Type A Ports

There are two stacked USB Type A ports on the top of your iQ. These ports are used to connect a USB mouse, USB memory stick, etc.
Compact Flash Port

The Compact Flash port on the top of the iQ is provided for user convenience (e.g., loading applications, etc.).
25
Chapter 3 Connecting the Components
Powering Up the iQ
There are three ways to power up the iQ. You can use the: Vehicle itself (In most vehicles, you can power up the iQ using the vehicles datalink adapter.) On-board battery (A long-life battery is included along with your device.) The iQ on-board battery is recharged when the device it turned on and the AC/DC Power Adapter is being used, or when the iQ is plugged into the vehicle datalink connector. AC/DC power adapter (This is one way of powering up the iQ when you do not wish to use the battery.) If the battery is does not take the recharge, you will need to replace it.
NOTE:
i To turn off the iQ, simply hold down the ON/Off switch (located on the top
of the device; see Fig. 3.2) for approximately four (4) seconds, or until the display goes blank.
4
Navigating the Pro-Link iQ
uLaunching the Pro-Link iQ, page 28 uUsing Navigation Options, page 29 uThe On-Screen Menu Button, page 34 uThe Main Screen, page 35
his chapter explains how to launch the Pro-Link iQ. It also explains the basics of navigating the system using tabs and buttons. In addition, you will learn how to: Make selections Use the items available on the iQ Menu button Take advantage of the utility functions available on the iQ Main Screen
27
Chapter 4 Navigating the Pro-Link iQ
Launching the Pro-Link iQ

To launch the Pro-Link iQ, make sure the system is hooked up to a power source and is correctly attached to the vehicle diagnostic port. Then press the ON/OFF button to turn the device on. NOTE:
i Pressing the ON/OFF button again will turn the device off. Hold down the
ON/Off switch (located on the top of the device; see Fig. 3.2) for approximately four (4) seconds, or until the display goes blank. The iQ automatically starts scanning for vehicle modules. The eventual result, if all scans, are successful, is the Data Results screen.
Figure 4.1 Data Results Screen
NOTE:
i The Data Results screen comes up automatically for the user once the
connection to the vehicle diagnostic port/controller has been made.
- Using Navigation Options
Using Navigation Options

Tabs and buttons are the two main ways of navigating the Pro-Link iQ.
Making Selections
The Pro-Link iQ has been designed for ease of use in on-road conditions, in the service bay, or in test situations. Depending on the circumstances of use, you can tell the iQ what you want it to do by: Touching the screen with your finger Touching the screen with the stylus (provided in a storage hold on the bottom of the iQ) Attaching a mouse through one of the USB Type A ports on the top of the iQ and making selections with left mouse clicks
Tabs
When the Pro-Link iQ has finished scanning for vehicle modules and faults, the Data Results screen (Fig. 4.1) is displayed. It includes a number of stacked tabs on the right side of the display.
Tabs
Figure 4.2 Portion of Data Results Screen Showing Tabs
29
The tabs you see on your iQ depend on the application(s) you are using. The Faults tab is always the top tab in the stack. To activate a tab and view its contents, touch the tab on the right side of the screen. The tab you have selected is moved to the front of the stack.
Figure 4.3 Sample Display with Tests Tab on Top
Buttons
Buttons are the other main way to navigate through the system. The device displays navigational and command buttons at appropriate parts of the interface. The table below introduces many of the buttons you will encounter as you use the iQ. Button Activate Admin Back Cancel Change Pro-Link iQ Menu Where Found Tests tab Main Screen Menu Description Activates a test. Displays administrative window. Returns to previous level of interaction. Cancels any changes made. Enables you to change the controller or category for which you want to print parameters. Clears individual fault items (CAT ACERT application only). Clears all inactive faults. Clears all parameters in the Quick List. Closes the datapoint modification screen. Activates Demo Mode. Ends datapoint modification. Goes down in the list of faults/events. Displays parameters in graph format.
Clear
Faults tab
Clear All Inactive Faults Faults tab Clear Quick List CLOSE Deactivate Demo Mode Done Down Graph Page Parameters tab Calibrations tab Tests tab Main Screen Menu Calibrations tab Faults and Events tabs Parameters tab
31
Button Hide More Information
Where Found Calibrations tab Faults and Events tabs
Description Closes the pop-up keypad. Displays further information about a fault/ event. Jumps to the next page of a list. Changes the keypad orientation from alphabetical to numeric. Removes an informative pop-up window. Plays recorded bookmarks. Jumps to the previous page of a list. Displays the previous result. Prints chosen data, for example, Vehicle Info, Faults, Events, Parameters in a given Category, the Quick List, and Trip Data. Programs changes made by user in Calibrations tab so they are permanent on the ECM. Stops a test currently running. Removes checked items from the Quick List. Starts the vehicle scan process.
Next Page Numeric
All tabs Calibrations tab
OK Play Recording Previous Page PREVIOUS RESULT Print
All tabs Main Screen Menu All tabs Tests tab (DDEC only) Print function
PROGRAM
Calibrations tab
QUIT TEST Remove Selected Items Scan Vehicle Set Map
Tests tab Parameters tab
Main Screen Menu Calibrations tab
Button START TEST UPDATE Up View Categories
Where Found Tests tab Calibrations tab Faults and Events tabs Parameters, Calibrations and Test tabs Calibrations and Tests tabs Parameters tab
Description Starts an OEM special test. Update a datapoint value. Moves up the list of faults/events. Moves the focus up and down the category list. Moves the focus up and down the module list. Displays parameters in the Quick List.
View Modules
View Quick List
33
The On-Screen Menu Button

At the top center of each Pro-Link iQ screen, you will see a Menu button. When you click this button, a drop-down list of menu items appears.
Figure 4.4 Drop-down Menu Items
The following table explains each menu item: Menu Item Print Report What It Does Displays a list of types of information you can print. These include Vehicle Info, Faults, Events, Parameters (you can choose which categorys parameters you are interested in), Quick List, and Trip Data. Refer to Chapter 8 for complete information on the Print utility. Ends the current application and displays the Main Screen. The Main Screen is described in the next section of this chapter. Describes the software version of iQ you are using. Customer Support might need this information if you call them to report a problem.
End Session
About ...
- The Main Screen
The Main Screen

The Pro-Link iQ Main Screen provides access to four useful utilities. There are three ways you can get to the Pro-Link iQ Main Screen: You can select the End Session menu item from the Menu button dropdown menu, described in the previous section. The scanning process ends with a Vehicle Scan Failed message. You attempt to scan a vehicle but the Pro-Link iQ device is not physically connected to a vehicle diagnostic port.
Figure 4.5 iQ Main Screen
35
The following table introduces the items on the Main Screen Menu: Menu Item Admin Demo Mode Play Recording Scan Vehicle What It Does Displays the Administration menu, described in Chapter 7. Puts the iQ into Demonstration Mode, described in Chapter 8. Plays back the most recent recording. Record mode playback are described in Chapter 8. Starts the vehicle scan process. Refer to Chapter 5 for complete information on vehicle scans.
5
Using the ProLink iQ
uPerforming a Vehicle Scan, page 38 uScanning for Faults, page 42 uIntroduction to Tab Functions, page 44 uViewing Vehicle Specifications, page 51 uMonitoring Battery Power, page 52
his chapter explains the process of scanning a vehicle for faults and how to use the tabs that appear once the scan is complete. It also defines the information in the active and inactive faults lists. You also learn how to view vehicle specifications and monitor remaining battery power on the battery gauge in the upper right corner of the screen. The Pro-Link iQ automatically identifies available modules when it is told to scan. The iQ waits for a predefined period of time to determine which controllers are on the vehicle. The iQ can auto-ID specific categories of vehicles or vehicle systems. Examples are engines, brakes, body controllers, etc. The iQ then determines the module IDs for the applications that pertain to the available controllers. Then, the iQ retrieves information for connected controllers and available applications.
37
Chapter 5 Using the Pro-Link iQ
Performing a Vehicle Scan

When the Pro-Link iQ is launched, the device automatically scans the vehicle through the vehicle diagnostic port to identify any available modules. The Scanning Vehicle... indicator light flashes yellow while the scan is in progress.
Figure 5.1 Yellow Indicator Light
When the vehicle has been scanned successfully, the indicator light turns solid green. If, however, the system cannot successfully scan the vehicle through its controller,
- Performing a Vehicle Scan
the following message is displayed:
Figure 5.2 Error Message
39
Click No to display the following message:
Figure 5.3 Warning Message
- Performing a Vehicle Scan
When you click OK, the device displays the Main Menu. The indicator light is solid green with the message Vehicle Scanned.
Figure 5.4 Main Screen Showing Vehicle Scanned Light Green
41
Scanning for Faults

If the vehicle scan is successful, the Vehicle Scanned indicator becomes solid green and a description of the first found module is listed. The description includes the module name (e.g., Engine#1), followed by the name of the vehicle application that will be used to communicate with the module. NOTE:
i There can be more than one module (engine, transmission, or brake) that
the controller reports on. For example, a cement truck might have one engine to run the truck itself and another engine to control the mixer. Since both are communicating through the controller bus, more than one engine (for example, Engine #2, Engine #3) might be scanned. The same is true for the transmission and brake systems. The Pro-Link iQ attempts to scan the faults of each module it finds. The Scanning for Faults... indicator light flashes yellow while the faults scan is in progress. When a modules faults are scanned successfully, a green checkmark appears to the left of the module name in the list. When all the faults of all the modules are scanned successfully, the Scanning for Faults... indicator changes to a solid green Faults Scanned indicator.
Figure 5.5 Indicator Showing Faults Scanned Green
- Scanning for Faults
The Data Results screen appears, with the Faults tab on top.
Figure 5.6 Data Results Screen
43
Introduction to Tab Functions

Once the Pro-Link iQ has scanned the vehicle for faults, the Data Results screen appears, with the information tabs running down the right side of the screen (Fig. 5.7).
The Faults Tab

The Faults tab displays the faults detected on the vehicle in all modules. The faults are separated into two lists, one for ACTIVE faults on the left side and one for INACTIVE faults on the right side.
Figure 5.7 Active and Inactive Fault Codes
If the system finds faults from more than one Electronic Control Module (ECM), it lists the name of the ECM in the first line of each fault item. For example, when you are looking at faults with the engine ECM, each fault item will be identified in the top line as Engine #1. The top line of the fault item will change to match the specific module (e.g., Engine #2 or Transmission #1).
Active Faults
The heading of the ACTIVE faults list displays the number of faults in that list (for example, ACTIVE - 10). Use the Up and Down buttons to navigate up and down within the list.
- Introduction to Tab Functions
If any faults are detected on the vehicle, they will be represented by a fault item in the ACTIVE fault list. A fault item contains important information about a fault. Each item in the list contains the following information about an active fault: Row (see Fig. 5.7) 1st (top, gray) row 2nd row 3rd row 4th (bottom row) Information about the fault The name of the module where the fault was found (e.g., Engine #1). A short description of the fault (e.g., Percent Accelerator Pedal Position). Parameter information associated with the fault (e.g., Percent Accelerator Ped... 0.00%). SAE information/DTC information about the fault (e.g., PID 51 - FMI 4 - FLASH CODE).
NOTE:
i Complete information about SAE/DTC information can be found in the

Application Guide for your application. The iQ can quickly determine during the auto-ID process if active faults are present or not on a particular vehicle system.
Inactive Faults
The heading of the INACTIVE faults list displays the number of faults in that list (for example, Inactive - 10). Use the Up and Down buttons to navigate up and down in the list. Just as for active faults, if any inactive faults are detected on the vehicle, they will be represented by a fault item in the INACTIVE fault list. A fault item contains important information about a fault. Each item in the list contains the following information about an inactive fault: NOTE:
i It should be noted that parameter information (3rd line in an active fault

item) does not appear for an inactive fault item.
Row (see Fig. 5.7) 1st (top, gray) row 2nd row 3rd (bottom row)
Information about the fault The name of the module where the fault was found (e.g., Engine #1). A short description of the fault (e.g., Percent Accelerator Pedal Position). SAE information/DTC information about the fault (e.g., PID 51 - FMI 4 - FLASH CODE).
NOTE:
i Complete information about SAE/DTC information can be found in the

Application Guide for your application.
The Events Tab

The Events Tab displays the event detected on the vehicle with CAT ACERT engines. The events are separated into two lists, one for critical events on the left side and another for logged events on the right side. Use the Up and Down buttons to navigate up and down in the list.
Figure 5.8 The Events Tab (CAT/ACERT ONLY)
In effect, events are much the same as faults. They are both caused by conditions on the vehicle and are reported to assist the technician in diagnosing problems. If the system finds events from more than one ECM, it lists the name of the ECM in the first line of each fault item. For example, when you are looking at events with the engine ECM, each event item will be identified in the top line as Engine #1. The top line of the event item will change to match the specific module (e.g., Engine #2 or Transmission #1). NOTE:
i The Events tab pertains only to Caterpillar vehicles. The tab is not displayed for other engine OEMs.
The Parameters Tab

Pro-Link iQ creates a Parameters tab for each module (e.g., Engine #1) detected on a vehicle that supports the viewing of parameters. The first time the Parameter tab is selected for a particular module, the system prompts you to select a parameter category from the list of categories at the left side of the screen. The categories displayed depend upon the module and application.
Figure 5.9 Categories Selection Screen
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The Calibrations Tab

Calibration refers to the process of changing the value of a parameter within an ECM. The CALS tab lists the calibrations available for each module and provides you with the screens you need to calibrate those parameters. The first time the CALS tab is selected a message instructs you to select a module. If a module does not contain any calibrations, a message is displayed. Use the Next Page and Previous Page buttons to page through the Available Categories. Then, make your selection (e.g., Function Lockout). NOTE:
i For some parameters you will be asked to provide a Password. Type the
password using the keypad, and press ACCEPT. Use the Update button to update the value you have changed. The PROGRAM button takes all the changes you make while on the CALS tab and programs them to the ECM on the vehicle so that they are set permanently.
Figure 5.10 CALS Tab
The Tests Tab

The Tests tab is used to perform special tests. Some of the tests you can run include the following: Histographs Injector actuation pressure tests Injector solenoid tests A typical special test enables you to perform a function or test to aid in the diagnostics of a vehicle or system. For example, the Cylinder Cutout Test enables you to turn On or turn Off the cylinders in an engine in order to help diagnose problems with an individual cylinder or group of cylinders. The Pro-Link iQ enables you to perform the special tests that have been programmed into the ECM by the Original Equipment Manufacturer (OEM). When you click on the Tests tab, Pro-Link iQ displays a Caution screen.
Figure 5.11 Caution Screen
Read the warning and perform any of the necessary precautions. Click OK to continue. The Pro-Link iQ displays a list of modules. First, select a module to display the available tests (e.g., Engine 1). Then, select an available test you want to run. If there are no special tests available, an informational message is displayed. Click OK to continue.
Figure 5.12 Select a Module (for example, Engine 1)
Figure 5.13 Informational Message
- Viewing Vehicle Specifications
Viewing Vehicle Specifications

The View Vehicle Specs button is displayed in the top right corner of the Data Results screens. When you click this button, the Pro-Link iQ displays the following information for each module detected on the vehicle: Vehicle Make VIN Make Model Engine Serial Number Software ID ECU/ECM Personality Module ECU/ECM Release Date ECU/ECM Serial Number.
Figure 5.14 Vehicle Specifications Screen
Click the Print button located in the lower left of the screen to print the information. When you have finished viewing vehicle specifications, click the Back button to return to the previous screen.
Monitoring Battery Power

The iQ can get power from the AC/DC adapter, from its internal battery, or when connected to a vehicle. If you are using the internal battery to power your Pro-Link iQ, use the Battery Life Indicator to keep track of the battery life.
Battery Life Indicator
Figure 5.15 iQ Display Showing the Battery Life Indicator
The indicator changes color as the status of the remaining power on the battery changes. It also displays a number indicating the percentage of power left. Color displayed Green Yellow Red Battery power status High Low Critical
When the indicator gets down to 10 percent, you need to switch to another power source (e.g., the AC/DC power adapter). If you see a plug icon rather than the Battery Life Indicator, your power source for the device is the AC/DC adapter. The following display shows the plug icon in the place of the Battery Life Indicator.
- Monitoring Battery Power
Plug Icon
Figure 5.16 Portion of Data Results Screen Showing the Plug Icon
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6
Using the ProLink iQ Website
uAccessing the Website, page 56 uCreating a User Account, page 57 uRegistering a Device, page 59 uAdding New Software, page 60 uActivating Your Software, page 61 uLogging In, page 62 uMaintaining Your User Account, page 63 uRegistering Additional Devices, page 64 uDownloading Software, page 65 uFrequently Asked Questions (FAQs), page 66 uReturning to the Pro-Link iQ Main Page, page 67 uUsing the Search Function, page 68 uLogging Out, page 68
his chapter explains the many uses of the Pro-Link iQ customer support website. NEXIQ Technologies has changed its method of distributing software applications and updates. The applications and updates you purchase are no longer on the distribution compact disc (CD). Instead, you download applications and updates from the NEXIQ Technologies customer support website.
55
Chapter 6 Using the Pro-Link iQ Website
Accessing the Website

Before accessing the customer support website, you need to obtain the following information: Device product key Device serial number Software product key Software serial number These keys and numbers enable you to download and activate the software distributed through the website. To access the website: 1 Using your web browser, visit the customer website http://nexiqcustserve.com. [insert main website page here] 2 Examine the Pro-Link iQ main website page. 3 Locate the SEARCH box, The search function is described later in this chapter. 4 Find the customer service links in a horizontal list at the top of the screen and try them. 5 Find the navigation list on the left side bar of the screen. This list shows you which actions are available to you at any given point in your interaction with the website. 6 Read the orientation text below the iQ logo. 7 Find the customer service links in a horizontal list at the bottom of the screen and try them. NOTE:
i Many of the functions described in this chapter can also be performed by

the Administration Menu and Desktop Companion, both of which are described in Chapter 7.
- Creating a User Account
Creating a User Account

If your system administrator has already created a user account for you on the website, you are ready to log in (refer to Logging In later in this section). If your system administrator has not created an account for you, you will need to create your own user account. The following procedure assumes that you do not already have a user account. To create a user account: 1 From the navigation list, click Create a User Account.
Create a User Account
Figure 6.1 Website Main Page
57
2 Fill in the information fields.
Click Submit
Figure 6.2 Website User Account Information Page
All fields are required. Some fields explain restrictions/limits on what you can enter or otherwise provide hints on what to enter. 3 Click Submit. The website displays an Account Creation Complete! box when the information you entered has passed all edits. 4 Click Continue to proceed to the Device Registration page.
- Registering a Device
Registering a Device
Device registration enables you to identify your new Pro-Link iQ diagnostic device to the system. During device registration, you can: Enter the unique Device Serial Number. Enter the unique Device Product Key. Activate software titles on your registered device, using the Software Product Key and Software Serial Number. Review software status on your registered device. To register a device: 1 Click Register a New Device. 2 Enter the Device Serial Number. 3 Enter the Device Product Key. 4 (optional) Click Cancel to revise the information. 5 Click Register when the information entered is correct. The Device Registration page appears again, this time showing the device just registered. 6 Click the + (plus) button to the left of the Device Serial Number to activate new software for the listed device. If software has previously been activated for the listed device, you can review this information. 7 Proceed to the next section to add new software
59
Adding New Software

After clicking the + button in the previous section, the website shows you a list of all devices currently registered under your user account, as well as any software previously activated for the listed device. Click the Add New Software/Product Key button to activate the software for your new device. To add new software: 1 Click Add New Software/Product Key to activate the software for your new device. The Enter a Software Product Key - Unit window is displayed. 2 Enter your Software Product Key. 3 Enter your Software Serial Number. 4 (optional) Click Cancel to revise information. 5 Click Activate. Once the software is added, the Device Registration page appears again showing the software title, software version number, activation code, and activation file name.
- Activating Your Software
Activating Your Software

NOTE:
i The following procedure assumes that you have the Desktop Companion
utility installed, and that your PC is connected to your iQ device. It also assumes that you have created a user account (see above) on the Pro-Link iQ website and that your iQ device is registered. If you require assistance with any of these tasks, please contact NEXIQ Technologies product support at (800) 639-6774. In most cases, the application you purchased is already on your Pro-Link iQ in Evaluation Mode. To continue using the application once you have exhausted your five free sessions, you must activate the application. To activate your software: 1 Visit the Pro-Link iQ website at http://prolinkiq.nexiq.com. 2 Click Login from the menu bar in the upper left corner of the screen. 3 Enter your user ID and password. 4 Click the Login button that appears below your password. 5 Click the + (plus sign) to the left of your new iQ. If registered, your iQ device will appear in the list at the bottom of the screen. 6 Click Add New Software/Product Key. 7 Enter the Software Serial Number and the Software Product Key. 8 Click Activate. Your Activation Code appears at the bottom of the screen in the Activation Code column. It is also e-mailed to you if you entered your email address when you created your user account. 9 From the Desktop Companion, locate the application you wish to Activate.
Hint: Its located in the list of Installed Applications but still in Evaluation Mode.
10 Select the application. 11 Click on the Activate Application for Unlimited Usage button. 12 Enter the Activation Code in the boxes provided, and click OK.
Logging In
Once you have successfully created an account, you can access any feature of the Pro-Link iQ customer support website. To log in: 1 Click Log In from the navigation list. 2 Enter your User ID. 3 Enter your password. 4 (optional) Check Remember me on this computer.
- Maintaining Your User Account
Maintaining Your User Account

From time to time, you will probably want to update your user account information (for example, physical address or e-mail changes). Updating ensures that you will receive the latest Pro-Link iQ software. To maintain your user account: 1 From the navigation list, click Maintain User Account. 2 Change the data in the desired user information fields. All fields are required. Some fields explain restrictions/limits on what you can enter, or otherwise provide hints on what to enter. 3 Click Submit. The website displays a User Account Maintenance Complete! box when the information you entered has passed all edits. 4 Click Continue to proceed to the Device Registration page.
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Registering Additional Devices

From time to time, you may need to register another Pro-Link iQ device. The Device Registration page shows you all the devices you have previously registered and enables you to register more. To register an additional device: 1 From the navigation list, click Device Registration. The Device Registration screen appears. 2 Follow the procedure outlined earlier in this document (i.e., registering a Device, page 59), starting with Step 1. 3 (optional) Press + (plus) to expand device information. 4 (optional) Press - (minus) to deflate device information.
- Downloading Software
Downloading Software
From time to time, you will need to download upgrades and patches for your ProLink iQ device. To download files: 1 From the navigation list, click Pro-Link iQ Downloads.
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Frequently Asked Questions (FAQs)

Frequently asked questions fall into the following categories: Product registration Software activation files Multiple devices Customer Support To display FAQs: 1 From the navigation list, click Pro-Link iQ FAQ. 2 Click on a question. A space opens under the question to display the answer.
- Returning to the Pro-Link iQ Main Page
Returning to the Pro-Link iQ Main Page

At any time, you may return to the main page of the Pro-Link iQ Customer Support website. To return to the website main page: 1 From the navigation list, click Pro-Link iQ Main Page. 2 Use any feature or link you choose.
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Using the Search Function

The Search bar is located near the top left of the main page. Use the Search function to find a word or phrase in the website. To search: 1 In the Search box, enter a word or phrase. 2 Click Go.
Logging Out
It is important to log out when you are finished using the Pro-Link iQ Customer Support website. To log out: 1 From the navigation list, click Logout. You are directed to the home page of the NEXIQ Technologies companywide website.
7
Pro-Link iQ Administration
uUsing the Pro-Link iQ Administration Menu, page 70 uUsing the Desktop Companion, page 79
This chapter explains the two administrative areas of Pro-Link iQ:
Pro-Link iQ Administration Menu Desktop Companion The Pro-Link iQ Administration Menu is already on your iQ. With it you perform many system administration tasks, such as installing and uninstalling software, activating and registering software, and configuring the iQ. Very importantly, you also use the Administration Menu to connect your iQ to your PC so that you can use Desktop Companion. The Desktop Companion is a way of looking at the insides of the iQ conveniently on your PC. You can display owner information, add applications, activate applications, and remove applications. NOTE:
i Many of the functions described in this chapter can also be performed with the Customer Service website, described in Chapter 6.
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Chapter 7 Pro-Link iQ Administration
Using the Pro-Link iQ Administration Menu

The Administration menu enables you to perform an assortment of tasks. These tasks are described in the following subsections Installing software Uninstalling software Activating/Registering Software Configuring the Pro-Link iQ Viewing system details Managing reports Connecting to a remote PC Scanning a vehicle
- Using the Pro-Link iQ Administration Menu
Installing Software
To install new application software on the Pro-Link iQ, the installation files must first be saved to a USB memory stick or Compact Flash (CF) card. The storage device is then inserted into the USB port or the CF card slot on the top of the ProLink iQ (see previous chapter for information on how to find these ports). When you click Install Software on the Administration menu, the iQ will search for all installation files on the memory media you are using at the time. A list of available installation files will be formed (files with a .CAB extension). The list includes the name of the file and its location on any memory media you are using at the time. NOTE:
i In the center of the screen toward the bottom of the display, the iQ displays the page currently being displayed and the total number of pages available. You use the Next Page and Previous page buttons to navigate to the page you want to view. After you choose the application you want to install, installation begins immediately. Once complete, a message window opens indicating that the installation was successful. If you click OK, other applications may be installed, or select Back to return to the Administration menu. To install software: 1 Save the installation files to a storage device (e.g., USB memory stick, or CF card). 2 Insert the storage device into the top of the Pro-Link iQ in the appropriate slot. 3 From the administration menu, select Install Software. The Pro-Link iQ forms a list of available installation files (files with the .CAB extension) from the storage device and displays them on the screen, along with their location. 4 Highlight the file you want to install The selected file will be highlighted in blue. 5 Select Install to begin the software installation. A window opens displaying the result of the installation process. 6 Select OK to continue.
7 Select Back to return to the Administration menu.
Uninstalling Software
To remove applications currently installed on the Pro-Link iQ, select Uninstall Software from the Administration menu. The Pro-Link iQ populates a list of every application currently installed on the device, the version of the application, and if it is Registered or still in Evaluation mode. NOTE:
i In the center of the screen toward the bottom of the display, the iQ displays the page currently being displayed and the total number of pages available. You use the Next Page and Previous Page buttons to navigate to the page you want to view. Select the application you want to uninstall, and press the Uninstall button. A window opens confirming the removal of the application. Select No to cancel the process, or Yes to continue. Removal will begin immediately upon answering Yes. Once the application is uninstalled, it will be removed from the list. At this point, other applications may be uninstalled, or Back will return you to the Administration menu.
To uninstall software: 1 From the Administration menu, select Uninstall Software. The Pro-Link iQ populates a list of installed applications from the internal memory and displays them on the screen. 2 Select the application you want to uninstall. The selected file will be highlighted in blue. 3 Select Uninstall to begin the software removal process. A window opens confirming the removal of the application. 4 Select Yes to continue. The application is removed from the Pro-Link iQ and the list. 5 Select Back to return to the Administration menu.
Activating/Registering Software
Use the Activate Software function to register applications (that is, to change them from Evaluation Mode to Registered Mode). Once registered, applications are available for unlimited use. When you select Activate Software from the Administration menu, the iQ populates a list of applications currently installed on the tool and indicates whether or not the application is Registered or in Evaluation mode. NOTE:
i In the center of the screen toward the bottom of the display, the iQ displays the page currently being displayed and the total number of pages available. You use the Next Page and Previous page buttons to navigate to the page you want to view. Pick the application you want to register, then select Activate. You can register applications using an Activation Code File that you download from the Internet to a USB memory stick or a Compact Flash Card. If a memory device is unavailable, you can get the registration code for an application from the Internet and enter it manually.
To enter the registration code manually, select Activate and if no activation files are found, the Pro-Link iQ asks if you would like to enter the activation code manually. Select Yes and an on-screen keyboard opens. Type in the activation code, and select Activate. Once registered, the application is available for unlimited use. Select other applications to register, or select Back to return to the Administration menu. To activate/register software: 1 Save activation files on a storage device. 2 Insert the storage device into the top of the Pro-Link iQ using the appropriate port. 3 From the Administration menu, select Activate Software. The Pro-Link iQ forms a list of installed applications and displays them on the screen. The current registration status (Registered or Evaluation Mode) of each application is also displayed. 4 Select the application you want to register. The selected file is highlighted in blue. 5 Select Activate to begin software registration. The Pro-Link iQ searches the storage device for activation files. If the file is found, the registration will begin, and go to step 8. If no activation files are found, the Pro-Link iQ asks if you want to enter a code manually. 6 Select Yes. 7 Type in the code using the on-screen keyboard that will pop up, and press Activate. 8 Select OK to continue 9 Select Back to return to the Administration Menu.
Configuring the Pro-Link iQ

Configuration enables you to set the clock and customize personal owner information stored on the iQ. When owner information is stored on the iQ, this information is printed at the top of printouts and saved reports.
Owner Information Settings

To enter owner information settings, select Configuration from the Administration menu. If owner information is not already displayed, select the View Owner Info Settings button in the lower left corner of the screen. Select a field to fill or modify. An on-screen keyboard opens so that information can be entered into the desired input box. After all settings are filled, select Apply Settings to save the information entered. Select Back to return to the Administration menu. To enter or modify owner information settings: 1 Select Configuration from the Administration menu. The Configuration window opens, displaying either time settings or owner information settings. 2 If time settings are displayed, select View Owner Info Settings, otherwise skip to step 3. 3 Select the information box you want to modify. An on-screen keyboard opens. 4 Use the keyboard to enter information. 5 Select Hide to close the keyboard. 6 Select Apply Settings to save the information to the Pro-Link iQ. 7 Select Back to return to the Administration menu.
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Date/Time Settings
To enter the date and time settings, select Configuration from the Administration menu. Use the drop-down arrow at the end of the Date bar to open the calendar and select the current date. To set the time, select hours, minutes, seconds and choose AM or PM. Use the arrows at the end of the box to scroll to the correct time. Select Apply Settings to save the set time and date. Select Back to return to the Administration menu. To set the date/time: 1 From the Administration menu, select Configuration. The Configuration window opens, displaying either date/time settings or owner information settings. 2 If owner information is displayed, press View Date/Time Settings, otherwise skip to Step 3. 3 Use the down-arrow at the end of the Date bar to open the drop-down calendar. The calendar opens. 4 Select the correct date from the calendar. 5 To change the time, select hours, minutes, seconds, or AM/PM. 6 Use the left/right arrows at the end of the Time bar to scroll to the correct value. 7 Select Apply Settings to save the information. 8 Select Back to return to the Administration menu. Date/Time
Viewing System Details

The View System Details button on the Administration menu displays all the applications currently on the Pro-Link iQ. The list displayed includes all the available applications on the Pro-Link iQ, including version numbers and registration status (Registered or Evaluation Mode). You also have the option of printing the list if a printer is connected through one of the USB ports on top of the device. To view system details: 1 From the Administration menu, select View System Details. The Pro-Link iQ forms a list of installed applications from the internal memory and displays them on the screen. The list includes the application name, the applications version number, and whether or not the application is Registered or in Evaluation Mode. 2 Select Print to send a copy of the list to the printer connect to the Pro-Link iQ. 3 Select Back to return to the Administration Menu.
Printing Reports
The Reports button on the Administration menu enables you to manage vehicle information stored on the Pro-Link iQ. Reports such as Vehicle Information, Fault Code Lists, Parameter Values, and other information can be stored for later analysis. Once you have accessed the Reports menu, you can print reports to a printer connected to the Pro-Link iQ or delete them to free up memory for other reports. To print reports: 1 From the Administration menu, select Reports. The Pro-Link iQ displays all report files currently saved on the internal memory and displays them on the screen. Reports can be printed or deleted. 2 Select the desired report. The selected report will be highlighted in blue. 3 Select Print to send a copy of the report to the printer connected to the ProLink iQ. 4 Select Delete to remove the report from the Pro-Link iQ permanently. 5 Select Back to return to the Administration menu.
Connecting to a Remote PC
The Connect to Remote PC button enables the Pro-Link iQ to communicate with your PC or laptop. To connect to a PC: 1 Connect the USB cable to the Pro-Link iQ. 2 Then connect the other end of the USB cable to your PC. 3 If this is not the initial device installation and the Install New Hardware wizard opens, try using a different USB port on your PC. 4 From the Administration menu, select Connect to Remote PC. You will be prompted to start the Desktop Companion (next section) utility on your PC. 5 From your PCs desktop, select the Start button. 6 Select All Programs 4NEXIQ 4Pro-Link iQ Desktop Companion 4Pro-Link iQ Desktop Companion. The Pro-Link iQ Desktop Companion will launch and connect to the iQ. The iQ will display the following message: Connected to Remote Companion Application
Scanning a Vehicle
The Scan Vehicle button closes the Administration menu and starts scanning the vehicle connected to the iQ. To scan a vehicle: From the Administration menu, select Scan Vehicle. Scanning begins.
- Using the Desktop Companion
Using the Desktop Companion

The Pro-Link iQ Desktop Companion is a utility you install on your PC or laptop. It enables you to manage the following: Pro-Link iQ applications Reports Configurations Updates Once installed, the Desktop Companion utility creates a folder named My ProLink iQ in the My Documents folder on the PC. Inside this folder are five subfolders: System Bundle Files Installation Files Activation Code Files System Information Reports Report Files
How to Install Desktop Companion

Customers will be provided with the Desktop Companion on a disc that the unit ships with, or they can download it from the Customer Service website. Once connection to the iQ has been made, the Desktop Companion main menu displays: The name given to the device Device serial number Currently installed system bundle version If the connection to the device is broken, either because the cable is disconnected or the Administration remote server is not running, the Desktop Companion main menu displays a Disconnected message to the user.
Owner Information
The Owner Information Button enables you to set the Pro-Link iQ clock and to enter personal information. The Sync button updates the Pro-Link iQ date and time settings to match the settings of the PC to which it is connected. Under Owner Information, enter the information into the empty boxes and click Apply. These actions update the owner information saved on the Pro-Link iQ. To enter owner information: 1 From the Desktop Companion main menu, click Owner Information. The Owner Information window opens displaying Current Device Date and Time and Owner Information settings. 2 Click Sync to set the date and time on the Pro-Link iQ to be the same time maintained on your PC. 3 In the Owner Information part of the screen, click the information box to be modified. A cursor appears on the screen in that box. 4 Use the keyboard to enter the information. 5 Click Apply to save the information. 6 Click Back To Main Menu to return to the Desktop Companion main menu.
Save Installed Application List to Computer

The Save Installed Application List to Computer button saves a file containing a list of the installed iQ applications to your PC or laptop. Pressing this button opens a Save As window, giving you the opportunity to choose what to name the file and where to store it. The default Save As location for the file is: My Documents
4 My Pro-Link iQ 4 System Information Reports
To save the installed application list: 1 From the Desktop Companion main menu, select Save Installed Application List to Computer. A browser window opens asking the name of the save file and allowing you to change the default saving location. 2 Enter the name of the save file and press Save.
Print Installed Application List

The Print Installed Application List button prints a list of all applications currently installed on the iQ. To print the installed application list: 1 From the Desktop Companion main menu, click Print Installed Application List. A copy of the list of installed applications is sent to the printer you have already connected to the your PC.
Transfer and View Pro-Link iQ Reports

The Transfer & View Pro-Link iQ Reports button enables you to view reports that have copied from your Pro-Link iQ to your PC and transfer these reports to your PC.
View Reports on Computer

The View Reports on Computer button enables you to view any Pro-Link iQ reports currently copied on your PC. Reports saved to your PC are by default stored in the folder below, which is created by Desktop Companion. The View Reports on Computer button automatically opens this folder so that all reports already transferred from the iQ to the PC can be viewed.
NOTE:
i This destination cannot be changed.

My Documents 4My Pro-Link iQ4Report Files To view reports on computer: 1 From the Desktop Companion main menu, click Transfer & View Pro-Link iQ Reports. The Desktop Companion scans the Pro-Link iQ for any saved report. 2 Click View Reports on Computer. The default Save As folder opens. 3 Select the report you want to view, and double-click the file you want to open. 4 Click Back To Main Menu to return to the Desktop Companion main menu.
Transfer All Reports to Computer

The Transfer All Reports to Computer button moves all saved reports found on the iQ into the save folder on the PC. These files are then erased from the iQ. To transfer all reports to computer: 1 From the Desktop Companion main menu, click Transfer & View Pro-Link iQ Reports. The Desktop Companion scans the Pro-Link iQ for any reports currently saved on it. 2 Click Transfer All Reports to Computer. All reports currently saved on the iQ are transferred to the save folder (see previous section), and removed from the iQ. 3 Click Back To Main Menu to return to the Desktop Companion main menu.
Updating the System Bundle

Occasionally the Pro-Link iQ operating system will need to be updated. When this has to be done, a system bundle file is downloaded from the Customer Support website to this folder on your PC: My Documents
4My Pro-Link iQ4System Bundle Files
When you click on Update System Bundle, the save folder on your PC is opened. You select the appropriate file with the .CAB extension and click Open. The files will be transferred via USB connection to the Pro-Link iQ and automatically installed. You will be prompted with a completion message when installation is finished. NOTE:
i The iQ will automatically restart and reconnect to the Desktop Companion.

Click OK to return to the Desktop Companion main menu. To update the system bundle: 1 From the Desktop Companion main menu, click Update System Bundle. The save folder is opened and its contents displayed. 2 Select the appropriate installation files with the .CAB extension, and click Open. The files are transferred via USB connection to the iQ and automatically installed. Your PC displays a completion message when the installation process is finished. The iQ will automatically restart and reconnect to the Desktop Companion. 3 Click OK to return to the Desktop Companion main menu.
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Add Application To Pro-Link iQ

When applications need to be updated for new vehicle compatibility, or if new applications become available, you will download them from the Customer Support website. They will be downloaded into this folder on your PC. My Documents 4My Pro-Link iQ4 Installation Files The Add Application to Prolink iQ button opens the save folder so you can browse it for the necessary files. Select the appropriate file with the .CAB extension and click Open. Installation begins immediately. The files are transferred via USB connection from your PC to the iQ and installed automatically. You will be prompted with a completion message when the installation process is finished. Click OK to return to the Desktop Companion main menu. To add an application to the iQ: 1 From the Desktop Companion menu, click Add Application to Pro-Link iQ. The save folder opens. 2 Select the appropriate installation files with the .CAB extension and click Open. The files are transferred to the iQ and installed automatically. Your PC displays a completion message when installation is finished. 3 Click OK to return to the Desktop Companion menu.
Activating an Application for Unlimited Usage

The Activate Application for Unlimited Usage button is used to register applications which are still in Evaluation Mode. Registering an application enables it for unlimited use. You can activate the applications either with an activation code or use an activation code file. If you tell the system to find a code, the save folder for activation files is opened. This location is: My Documents
4My Pro-Link iQ4 Activation Code Files
You select the appropriate file with the .ACF extension, and click Open. Activation begins and the results are displayed on your PC upon completion. To activate an application for unlimited usage: 1 Select an Evaluation Mode application from the Installed Application list. The Activate Application for Unlimited Usage button is enabled. 2 From the Desktop Companion main menu, click Activate Application for Unlimited Usage. The system prompts you to enter the activation code. 3 If you are activating from an activation file, go to step 6. 4 Enter the activation code, and click OK. 5 Go to step 8. 6 Select Find Code. The save folder opens for application activation files. 7 Select the appropriate activation file with the .ACF extension, and click Open. Activation begins and the results are displayed on your PC when completed. 8 Click OK to return to the Desktop Companion main menu.
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Removing an Application from Pro-Link iQ

Use the Remove Application from Pro-Link iQ to remove applications from the iQ. To remove applications, select the appropriate application from the Installed Applications list which is displayed on the same screen as the Desktop Companion menu. When you tell the system to remove an application, a message window opens asking for confirmation before the task is performed. Click OK and the application is removed from the iQ. NOTE:
i You cannot uninstall system bundle files.

To remove an application: 1 From the Desktop Companion main menu, select the application you want to remove from the Installed Applications list. 2 Click on the Remove Application from Pro-Link iQ button. You will be asked to confirm your request to remove the application. 3 Click OK to uninstall the application from the iQ. The result of your request is displayed. 4 Click OK to return the to the Desktop Companion main menu. The application you just removed no longer appears in the Installed Applications list.
8
Pro-Link iQ Utilities
uUsing Record Mode, page 88 uPlayback Mode, page 89 uPrinting Reports, page 91
This chapter explains the following utility features of the Pro-Link iQ:
How to use record mode and play back recorded data How to play back recorded data How to print reports
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Chapter 8 Pro-Link iQ Utilities
Using Record Mode

You can record live vehicle data for playback at a later time. The recording is started manually. You can save one recording at a time. If a new recording is started, the iQ asks you if you want to record over the previously saved recordinga recording taken on a particular date and for a particular VIN. Recording involves a file that contains parameter information taken from a live connection. It can be played back for subsequent viewing. The Record Mode button is on the Parameters tab. The Record option helps a technician to diagnose a vehicle by having a file that could contain an intermittent problem, and he can easily refer back to it to help him diagnose problem.
Figure 8.1 Record Mode Button
Record Mode Button
- Playback Mode
Playback Mode
Once a recording session has finished, you are then able to playback that recording. The data in the recording that is available to playback is the total period of time from which you started the recording until the time you stopped the recording. The data is available via the Play Recording button on the iQ Main Screen, or from the View Results button on the recording menu (displayed once you click the Record Mode button on the Parameters screen).
Figure 8.2 View Results Button
For example, you enter Record Mode by Start and then Stop to make a recording that lasted 20 seconds. Now when you play back this recording, all the values of the recordable parameters that were updated during those 20 seconds will be available for you to see in this file. To playback a recording, click Play Recording on the iQ Main Screen. The iQ plays back the data in a state where it is not receiving updates from the vehicle adapter. It reads the messages from the recording file simulating the rate in which it came from the vehicle bus. To change the displayed values, click the Change Parameters button. From here you can select a new tab, category, and page of parameters for which you want to view the playback. You can also create your own quick list and view the
playback for these specific parameters. The iQ notifies you indicating the progress or position of the playback session. You can play, pause/resume, or fast-forward/rewind to various locations in the recording file. It displays information about recorded data such as the total time of the recording and position. You can play back data from multiple ECUs simultaneously. NOTE:
i When you are in Playback Mode, the Live button thats usually displayed
in green at the top middle of the screen changes to yellow and reads Playback.
Figure 8.3 Playback Status
Playback in yellow
- Printing Reports
Printing Reports
The Pro-Link iQ supports printing a wide range of diagnostic data, including vehicle specifications, fault codes, and parameters. To print a report, click the Menu button at the top of the screen. One of the choices in the drop-down menu will be Print Report.
Figure 8.4 Print Report Menu Option
Select Print Report. A window appears with a list of items you can print (these items vary depending on the application. Printing requires connection to a USB printer that supports the PCL printing language. If a compatible printer is not available, or the printer is not connected for some reason, a message box will prompt for the information to be saved to a file. NOTE:
i If the report is Saved to File, it can be accessed through Reports under

Admin (on the iQ Main Screen) or from the Desktop Companion. After selecting Print Report from the drop-down menu, a screen appears allowing the selection of various report data. To select an item to appear in the report, click on the check box or the text of that item.
NOTE:
i Some report items may not be available on all modules.

You can select the information you would like to print:
Figure 8.5 Print Options Screen
Parameters Item
Change Button
Changing Print Parameters

The Parameters item in the list of what you can report automatically selects the last viewed parameters category as the parameters to include in the report. To change the default selection, click the Change button to the right of the Parameters item. A parameter selection screen will appear. The Change button (see Figure 8.5) controls which parameters you can print. If it is at its default setting (no category selected) and Parameters is unchecked you will be prompted to select a category to print. However, if Parameters is selected and you click on the Change button, a new window appears:
- Printing Reports
Figure 8.6 Parameters Selection Screen
From this screen you can select a new category from which to print parameters, for example, Data List. After selecting a controller and a category, click OK to accept the new selection. Click Cancel to disregard any selections. After selecting the items to include in the report, click the Print button to print the report. The report is printed on the default printer. Click the Back button to return to the Faults tab.
93
A
Warranty & Service
uExclusive Warranty, pg. 96 uExclusive Remedy, pg. 96 uReturn Materials Authorization (RMA), pg. 97 uReturn of Goods Policy, pg. 99
This appendix provides warranty and service information.
95
Appendix A Warranty & Service
Exclusive Warranty
The Pro-Link iQ is warranted for a period of one (1) year from the date of purchase to be free of defects in materials and workmanship and to be merchantable and fit for its intended purpose. All warranties are null and void if, after shipment, the product is altered or modified for any reason by anyone other than NEXIQ Technologies, or is misused or abused. No warranty, express or implied, lasts beyond one (1) year from the date of purchase. There are no oral warranties of any kind.
Exclusive Remedy
The sole remedy for breach of warranty or any other obligation (including and arising out of statute or regulation, strict liability, negligence or the law of torts) is repair or replacement of defective parts by NEXIQ Technologies or, at the option of NEXIQ Technologies, refund of the purchase price. This is the exclusive remedy. ALL LIABILITY OF NEXIQ Technologies FOR CONSEQUENTIAL OR OTHER DAMAGES IS EXCLUDED AND DISCLAIMED. In no event shall the Buyer be entitled to damages for lost profits, down time, attorney fees, or business, economic, or commercial loss or damage of any kind. Action on any claim must be commenced within one (1) year after the cause of action has accrued.
Return Materials Authorization (RMA)
Return Materials Authorization (RMA)

Warranty service is obtained by returning the product (shipping charges prepaid), along with proof of price and date of purchase to the following address: NEXIQ Technologies 2329 East Walton Blvd. Auburn Hills, MI 48326 Attention: Product Service/Repair Department During the warranty period, NEXIQ Technologies will, at its option, repair or replace the product which proves to be defective or, refund the purchase price. Customers MUST obtain an RMA number before repair items are sent in for service. This is for warranty and non-warranty repairs as well as rework services. To obtain an RMA number, please call (800) 639-6774 and then enter option 3. This option transfers your call to the Product Service department where either the Production Associate or a Technician will troubleshoot the issues the customer is experiencing. If there is an issue that cannot be handled during the phone conversation, the customer will be given an RMA number to return the unit. You will be asked by the NEXIQ associate for your company name, address, phone number, and main contact source. Your issue will be documented under the RMA number given and linked to your companys information. NOTE:
i For Michigan and international support, call 1-248-232-6610, option 3.

NOTE:
i It is required that the RMA number be written on the outside of the box in
large, bold print. Return the unit(s) to the NEXIQ Location at: NEXIQ Technologies 2329 East Walton Blvd. Auburn Hills, MI 48326 Attention: Product Service/Repair Department
Local: (248) 232-6610 Toll Free: (800) 639-6774

In addition, we request that you include a business card or your name and phone number INSIDE the box so we can contact you if there are any repair costs. Any package sent in for the Product Service department that does not have a RMA number on the outside of the box WILL BE REFUSED and returned to the sender, unopened. If necessary, payment information will be obtained for NEXIQ to cover the cost of services while on the phone and a copy should be returned with the items coming in for repair/rework. Payment needs to include shipping and handling charges. (This is for non-warranty and rework charges.) The customer is responsible for shipping and handling charges on non-warranty repairs and non-warranty rework. With all warranty repairs, NEXIQ is responsible for the shipping costs of the return to customer.
Return of Goods Policy
Return of Goods Policy

Thank you for your NEXIQ purchase. Please inspect your order for accuracy and for damage during the shipping process. If you did not receive your entire order or your order has not arrived in excellent condition, please contact the Customer Service Department at (800) 639-6774, option 1 within 30 working days of receipt. If NEXIQ receives the request for return AFTER 30 DAYS, a 15% restocking fee will be issued. Upon inspection and approval of the returned products, credit will be issued. Any damaged or missing parts will be deducted from the final credit total. NO RETURNS ARE ACCEPTED WITHOUT AN RGA (RETURN GOODS AUTHORIZATION) NUMBER. Customers are responsible for return shipping charges.
Return Goods Authorization (RGA) Procedure

RGA numbers are issued for any item that needs to be returned due to an incorrect shipment or credit adjustment. Customers MUST obtain an RGA number BEFORE returned items can be returned to NEXIQ. Any package sent into NEXIQ that does not have an RGA number on the outside of the box WILL be refused and returned to the sender, unopened. To obtain an RGA number, please call (800) 639-6774 and then enter option 1. This option transfers your call to the Customer Service department. Please be prepared to provide the following information: Company Name and Contact Name Company Address Phone Number Where the unit was originally purchased Purchase order number Packing Slip Number NOTE:
i NEXIQ will accept the return of any product, HOWEVER, if the unit is damaged or items are missing, deductions will be made to the final credit amount. ANY ITEM THAT IS OBSOLETE OR DETERMINED TO HAVE NO VALUE WILL NOT RECEIVE CREDIT.
99
Once authorization for the return is given, it is required to have the RGA number put on the outside of the box in big, bold letters and numbers. Return the unit(s) to NEXIQ Location at: NEXIQ Technologies 2329 East Walton Auburn Hills, MI 48326 Attention: Returns/Quality Control Department
Local: (248) 232-6610 Toll Free: (800) 639-6774

NOTE:
i The customer is responsible for return shipping and handling to NEXIQ.

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Pro-Link iQ Hardware and Software User Manual

Chapter 1: Using this Manual ..................................................1

Chapter 2: Overview of the Pro-Link iQ ....................................5

Software Components .................................................................10

Product Specifications .................................................................22

Pro-Link iQ Hardware and Software Users Manual

Chapter 3: Connecting the Components ................................ 23

Powering Up the iQ .....................................................................26

Chapter 4: Navigating the Pro-Link iQ ................................... 27

The On-Screen Menu Button ......................................................34 The Main Screen .........................................................................35

Chapter 5: Using the Pro-Link iQ ........................................... 37

Pro-Link iQ Hardware and Software Users Manual

Viewing Vehicle Specifications ....................................................51 Monitoring Battery Power ............................................................52

Chapter 6: Using the Pro-Link iQ Website ............................... 55

Chapter 7: Pro-Link iQ Administration .................................... 69

Pro-Link iQ Hardware and Software Users Manual

Using the Desktop Companion ....................................................79

Chapter 8: Pro-Link iQ Utilities .............................................. 87

Appendix A: Warranty & Service ............................................. 95

Pro-Link iQ Hardware and Software Users Manual

Pro-Link iQ Hardware and Software Users Manual

Chapter 1 Using this Manual

Pro-Link iQ Hardware and Software Users Manual

Keep all cables clear of moving or hot engine parts.

Do not use the unit to perform tests on household or industrial sources.

Chapter 1 Using this Manual

Use appropriate hand protection when handling hot engine components.

Pro-Link iQ Hardware and Software Users Manual

Pro-Link iQ Hardware and Software Users Manual

Chapter 2 Overview of the Pro-Link iQ

LCD (touch screen)

Figure 2.1 Front View of the Pro-Link iQ

Figure 2.2 Top View of the Pro-Link iQ

Pro-Link iQ Hardware and Software Users Manual

Device Serial Number Label Desk Stand

Figure 2.3 Back View of the Pro-Link iQ

Pro-Link iQ Hardware and Software Users Manual

Chapter 2 Overview of the Pro-Link iQ

Storage Slot for Stylus

Figure 2.4 Bottom View of iQ Showing Storage Slot for Stylus

Pro-Link iQ Hardware and Software Users Manual

Battery Storage Slot Rubber Grip Removed

Figure 2.5 Side View Showing Battery Storage Slot

Pro-Link iQ Hardware and Software Users Manual

Chapter 2 Overview of the Pro-Link iQ

Figure 2.6 Desktop Companion Screen

10 Pro-Link iQ Hardware and Software Users Manual

Figure 2.7 Sample CALS Tab Screen

Pro-Link iQ Hardware and Software Users Manual

Chapter 2 Overview of the Pro-Link iQ

Figure 2.8 Sample Parameters Tab Screen

12 Pro-Link iQ Hardware and Software Users Manual

Figure 2.9 Sample Datapoints Screen

Pro-Link iQ Hardware and Software Users Manual

Chapter 2 Overview of the Pro-Link iQ

Figure 2.10 The Events Tab (CAT/ACERT ONLY)

14 Pro-Link iQ Hardware and Software Users Manual

Figure 2.11 Active and Inactive Fault Codes

Pro-Link iQ Hardware and Software Users Manual

Chapter 2 Overview of the Pro-Link iQ

Figure 2.12 Sample Graph Screen

16 Pro-Link iQ Hardware and Software Users Manual