CSABA KONCZ

AREA OF EXPERTISE

PERSONAL STATEMENT I am an experienced, disciplined, and highly-motivated Process and Product Manager Executive, who has worked on a wide range of projects with internal and external stakeholders. Having specialized in process and software development, modification, testing, trouble-shooting and Lean processes, I am adept at analysing distribution, risk and arrears procedures and systems as well as using best practices to implement more efficient processes. CARRIER OBJECTIVE

Software testing Test documantation Process optimalization Business development Project management End-to-end performance

PERSONAL SKILLS

Problem analysis and

To obtain a position within a growth oriented, progressive company in the Financial Services industry with a focus on Process Improvement.

resolution

Decision making Planning and organizing Adaptability Teamwork Conflict management Stress tolerance Organization and

EDUCATION Bachelors Degree Business Studies Manager, 2013 University of Gyr (Hungary) European Foundation Certificate in Banking 2009 Advanced Business Process Management Training 2011

WORK EXPERIENCE AVIAV LTD. PCS (HUNGARY)

prioritization 2013 - Present

CONTACT DETAILS

Counselor project manager

M: (+36) 70/977-1095 E: koncz.csaba@gmail.com

Identify and manage business development of procedures and processes Tender advice and writing of tender proposals Establishing the overall success criteria for a project, including; time, cost, technical and performance parameters Monitoring all work in accordance with schedule Managing the day-to-day operational aspects of the projects

K&H BANK BUDAPEST (HUNGARY) (subsidiary of KBC) Product and Process manager retail loans

2008 2013

Testing software to identify and resolve problems from a end users perspective In charge of testing developed software against specified requirements Accurately monitoring and recording results in test documentation Preparing detailed test plans, acceptance criteria and test scenarios for each project Improve processes and policies in support of organizational goals Formulate and implement departmental and organizational policies and procedures to maximize output Monitor adherence to rules, regulations and procedures, create operations manuals Coordinate and monitor the work of various departments involved in the end-to-end management of retail loans Identify and monitor key performance indicators and implement improvements Encourage, identify and develop best practice strategy Rewrite procedures and operations simply and clearly Maintain strong and cordial relationships with risk and marketing managers Establish and implement departmental policies, goals, objectives, and procedures

SZIGETVRI TAKARKSZVETKEZET (HUNGARY) Branch Manager and Loan Officer

2002 - 2008

Creat and maintain the branch business plan and sales activity plan Develop new and existing customer relationships through networking, cross-selling opportunities, and referrals to and from specialist within the bank Deploy resources to optimize individual and team performances Exercise administrative and executive control over functions of the office Responsible for branch compliance with banks policies, procedures and operational integrity and explanations of local programs, policies and objectives Meet with applicants to obtain information for loan applications and to answer questions about the process Analyze applicants' financial status, credit rating, and property evaluations to determine feasibility of granting loans Review loan agreements to ensure that they are complete and accurate according to policy Work with clients to identify their financial goals and find ways of reaching those goals Negotiate payment arrangements with customers who have delinquent loans