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Andrea Macaluso

Instructional Designer / Technical Writer


MD 21207 410-598-8591

www.thedesigninn.net

amacalusoresume@gmail.com

Ms. Andrea Macaluso possesses more than 20 years of experience and her professional goal has always been to: Provide measurable and effective training programs Serve all sectors of the industry Use all the available training media available The breadth of Andreas experience demonstrates that she accomplishes those goals. She applies the Instructional Systems Design Model (aka. the ADDIE Model) by analyzing student needs then designing and developing a training program to meet those needs. Next she evaluates program effectiveness with various methods: observing the training, surveying or interviewing students, and/or following up with the students managers. Her training programs span all sectors of the training community: Federal agencies as well as commercial, academic, and not-for-profit organizations. Andreas training projects employed every type of media available to instructional designers, including virtual classroom projects, eLearning and mLearning projects, computer-based training projects, classroom training materials, and technical writing/performance support products.
A comprehensive client and project list (Project Vita) is available upon request. Andrea has recently undergone a SSBI (Single Scope Background Investigation)

Professional Experience
American Systems Corporation in partnership with Alex, Inc. Senior Instructional Designer / Line Manager 10/2013 3/2014 Course Goals: to teach Federal Investigators, Federal Investigative Managers, Information Systems Branch Administrators, and Super Users at the Office of Personnel Managements Federal Investigative Services how to use their newly-deployed EPIC enterprise-wide software system to complete background investigations for all Federal employees and contractors.

Deliverables: Task Analyses, Design Documents, Complete Reference Guides, Quick Reference Cards, and FAQs
for each training course. Curriculum Designer 12/2011 10/2013 Course Goal: to provide contract officer representatives with the knowledge and skills needed to successfully plan and manage government contracts for the Department of Veterans Affairs.

Deliverables: Virtual classroom courses, consisting of animated gaming strategies, in real-time, instructor-led,
distance delivery classes using Adobe Connect. Design Document, Instructor/Facilitator Guide, Participant Guide, Adobe Connect virtual classroom content, and Adobe Connect job aids for instructors. VIPS currently General Dynamics Information Technology Technical Writing Consultant 3/2011 12/2011 Andrea applied her technical writing expertise writing user documentation for a complex enterprise-wide software application with the Center for Medicare and Medicaid Services.

Laureate Education, Inc., Baltimore, MD for Walden University & the University of Liverpool Senior Instructional Designer / Course Developer 12/2008 12/2011 Instructional Designer / Technical Writer 6/2008 12/2008 Outcome of Each 3-day Course Summit (or Focus Group): A task and content analysis, Scope and Sequence (Design Document), which included the course outline, student online and field activities, and video design and potential / available resources.

Deliverables Andrea Developed: A refined and expanded Scope and Sequence with grading structure, the written
academic web content and activities, and the video script.

Deliverables Andrea Managed/Coordinated: conducted video interviews with prominent professors in the field,

oversaw video shoot, reviewed post-production video, and entered the content in eCollege, the universitys Learning Management System.

Courses Produced for the following Curricula: M.S. Program in Clinical Research Administration, M.S. Program in
Nursing, Specialization: Nursing Informatics, and B.S. in Health Studies The Design Innovators, Owings Mills, MD Instructional Design & Technical Writing Consultant Client: Maxim, Inc. 12/2007 6/2008 Course Goal: to teach Human Resource Recruiters how to use their new client tracking software, Clearview.

Deliverables: Revised Captivate online courses with demonstrations, simulations, synchronized narration,
graphics, and additional screens. The Design Innovators, Owings Mills, MD Instructional Design & Technical Writing Consultant Clients: PerformTech, Inc. & the U.S. Department of State 4/2007 12/2007 Course Goal: to teach prison administrators and managers how to mitigate terrorist radicalization of inmates. Course delivered in the US and partner nations.

Instructional Strategy: to provide case studies and realistic scenarios that built throughout the course, conceptual
models associated with radicalization, highly-interactive training activities, and a capstone activity that required participants to write a Plan of Action for mitigating inmate radicalization in their prison. Evaluation Report

Deliverables: Design Document, Instructor Guide, Participant Guide, PowerPoint Presentation, Handouts, and
RWD Technologies Inc., Catonsville, MD an SAP business partner eLearning Designer, Enterprise Learning Solutions 4/2005 4/2007 Goal for all Clients: to teach all levels of personnel the concepts associated with their new business processes, including how to use the SAP software to complete their job tasks.

Deliverables: eLearning Storyboards in PowerPoint format that included multiple-choice questions and animations.

Education
Six credits toward Masters of Arts in Organizational Development, Georgetown University, Washington, DC Nine credits toward Masters of Arts in Educational Technology, San Diego State University, San Diego, California Bachelor of Arts Degree, San Diego State University, San Diego, California Major: Psychology Minor: Art

Software Skills
Publishing: Microsoft Word, Microsoft Excel, Visio, Microsoft PowerPoint, Microsoft Publisher, and Adobe Acrobat Professional Web Development Adobe Captivate and Adobe Articulate LMS: eCollege and Blackboard Project Management & Collaboration: Microsoft Project, Microsoft SharePoint, Caliber, and Serena Dimensions