Session Plan

Sector: TOURISM SECTOR (TRAVELS & TOURS)

Qualification Title: TOUR GUIDING SERVICES NC II
Unit of Competency: ACCOMPANY & GUIDE VISITORS IN ACCORDANCE WITH THE TOUR ITINERARY
Module Title: ACCOMPANYING & GUIDING VISITORS IN ACCORDANCE WITH THE TOUR ITINERARY
Learning Outcomes
Upon Completion of this module the trainees must be able to:
1. GUIDE TOURIST
2. DELIVER INFORMATION AND COMMENTARIES
3. RESOLVE COMPLAINTS AND OTHER EMERGENCIES
4. PERFORM POST-DEPARTURE ACTIVITIES
5. DEVELOP TOUR GUIDE-TOUR DRIVER WORK RELATIONSHIPS (TEAM WORK)
A. Introduction:
This module will equip the students with a comprehensive knowledge on techniques and best practices in guiding and
escorting travelers in their travels locally and abroad. It provides a better understanding of the roles of tour guides
especially in planning, organizing and conducting a tour.
B. Learning Activities
LO 1 : PERFORM PRE-ARRIVAL CHECKS
Learning Content
Presentation
Practice
Feedback
Resources
Time
1. Identify the
Read the following:
Role Playing
Instructor to
pp. 1-13, 39-47 of
responsibilities and
a. Principles and Ethics of
compare with
Principles and
roles of a tour guide
Tour Guiding by Z. Cruz
answer key
Ethics of Tour
pp.1-13, pp.52-54 and
Guiding by Z. Cruz
Travel Agency
pp. 188-189 of
Management by R. Cruz
Travel Agency
pp. 188-190 to determine
Management by R.
the different types of
Cruz
tour guides
b. Principles and Ethics of
Tour Guiding by Z. Cruz
pp. 39 47 to identify
the roles played by a
tour guide

2. Identify and determine

changes in the itinerary

Read Travel Agency Management

by Mohinder Chand pp.50 62 to
determine process in itinerary
development. Pay attention to
portion on changes in itinerary
Examine a sample itinerary. Pay
attention to the details
included in the itinerary

Oral Examination

Instructor
evaluation &
recommendation

pp. 50-62 of Travel

Practical Hands
On

Instructor
evaluation &
recommendation

3. Determine composition
and need of the tour
group

Read Principles and Ethics of

Tour Guiding by Z. Cruz pp.
23-37

Oral Examination

Instructor
evaluation &
recommendation

4. Check and verify

flight/trip schedules

Read A Practical Guide to Fares

and Ticketing by Jeanne SemerPurzycki pp.79-86

Oral Examination

Instructor to
compare with
answer key

Demonstrate checking and verifying

flight/trip schedules

Role Simulation

Instructor
evaluation &
recommendation

5. Check and verify hotel

reservation

Read instructors handout on Hotel

Reservation

Role Simulation

Instructor
evaluation &
recommendation

6. Prepare and secure guide

kit, cash advance and
vouchers

Read Travel Agency Management by

R. Cruz pp.196-211

Oral Examination

Instructor
evaluation &
recommendation

7. Identify tour guides'

other materials

Demonstrate identifying tour

guides materials

Demonstration

Instructor
evaluation &
recommendation

Agency Management by
Mohinder Chand

Map
Guidebooks
Paper and pen
pp. 23-37 of
Principles and
Ethics of Tour
Guiding by Z. Cruz

pp. 79-86 of A
Practical Guide to
Fares and Ticketing by
Jeanne Semer-Purzycki
sample flight/trip
schedule
Directory
Telephone/Cellphone
Instructor and advance
student
Instructors handout on
Hotel Reservation
Directory
Telephone/Cellphone
Itinerary
pp.196-211 of Travel
Agency Management by
R. Cruz
Guide kit
Sample Cash Advance
forms
Sample Voucher form
Map
Compass
Camera
Cellphone

 Banner

LO 2 : GUIDE TOURIST
Learning Content
Presentation
1. Welcome and Conduct
(en route)
2. Hotel Briefing and
Check-in
3. Assist in Hotel Checkout
4. Send-Off Assistance
5. Verify number and
board tourist
6. Present Days
activities and
commentaries
LO 3 : DELIVER INFORMATION AND COMMENTARIES
Learning Content
Presentation
1. Identify and apply
Read the following:
a. Principles and Ethics of
skills in delivering
Tour Guiding by Z. Cruz
information and
pp.87-99. Pay attention to
commentaries

Practice

Practice

Feedback

Feedback

LO 4 : RESOLVE COMPLAINTS AND OTHER EMERGENCIES

Learning Content
Presentation
1. Determine nature of
complaints and
concerns
2. Identify Stress and
Abnormal Situation and
how to handle them
3. Enumerate steps in
identifying solutions
for abnormal situations

Time

Resources

Time

Oral Examination/
Demonstration

Instructor
evaluation &
recommendation

pp.87-99 of

Role Simulation

Instructor
evaluation &
recommendation

Simulation Room
Mock Travelers/

skills of a tour guide

b. Instructional Handouts about
Presentation Skills
Demonstrate delivering
information and commentaries

Resources

Practice

Feedback

Principles and
Ethics of Tour
Guiding by Z. Cruz
Presentation Skills
Handouts

Tourists

Resources

Time

LO 5 : PERFORM POST-DEPARTURE ACTIVITIES

Learning Content
Presentation
Practice
1. Identify process for
proper liquidation and
remittance of cash
advances and
collections
2. Create written report
on Critical Incidents
during tours
LO 6 : DEVELOP TOUR GUIDE-TOUR DRIVER WORK RELATIONSHIPS (TEAM WORK)
Learning Content
Presentation
Practice
1. Identify the procedure
in using a PA system
and microphone on a
bus.
2. Determine steps in
proper coordination
C. Assessment Plan
Competency should be assessed through:
1. Interview
2. Simulated or actual demonstration (mock tour)
3. Observation
D. Teachers Self-Reflection of the Session

Prepared by:
MONA LUISA C. DE GUZMAN
Instructor

Feedback

Resources

Time

Feedback

Resources

Time