JODY STURNER 714.309.9587 jlsturner@ymail.

com
CAREER PROFILE

Innovative, successful business analyst with a demonstrated 20+ year record of effectively impacting organizations through implementation of cutting-edge technical skills and up-to-date industry knowledge. Consistently fills multi-faceted role as technical/IT support manager and analyst/solutions developer who simultaneously provides comprehensive IT support, implementation, and training alongside business requirement gathering and process creation. Possesses strong track record of increasing organizational efficiency, reducing downtime and costs, and enhancing security through unique infrastructure and solutions development.
AREAS OF STRENGTH AND EXPERTISE

Business/Gap Analysis Network Implementation Network Administration

Hardware/Software Troubleshooting Software Development Writing Functional Specs PROFESSIONAL EXPERIENCE

End-User Support Solutions Design Client Training

Monarch Owner Services, LLC, Mission Viejo, CA 2001 to Present Manager, Technical Operations/Business Systems Analyst Ensure effective operations and reduce downtime by managing all technical aspects of fast-paced organization while simultaneously developing technical tools to solve problems and improve efficiency. Bolster employee performance by providing vendor software support to end users, traveling to sites for training and troubleshooting, managing call center, and writing/distributing technical procedure manuals. Utilize strategic planning and innovation skills to develop unique solutions to complex technical problems, consistently driving efficiency and performance by effectively managing all projects throughout comprehensive stages of development and completing both projects and work orders on or before deadline. Create effective reports using Crystal Reports and conduct low-level MSQL maintenance. Key Accomplishments: Develop tech-savvy and proactive culture by advocating/training end-users to perform testing and problem analysis for server, desktop, and IT infrastructure work. Defining and developing business intelligence strategies and contribute to business intelligence solutions. Liaise between end users and software vendors identifying/resolving software to business gaps. Quickly and effectively write/modify Crystal Reports and SQL2005/2008 queries/reports to extract accounting data supporting the billing department. Support proprietary CRM software developed from UNIX based SPI and Vanilla Soft lead tracking software. Reviewed/wrote functional specs for software development and supported developers with implementation. Reduce costs and integrate technical solutions by establishing compatibility with third party software products, developing modification/integration program. Effectively led the company through software system migrations for reservations and financial information; supporting call centers, 7 resorts and association billing company. Increase company efficiency; ensured network, system, and data availability; and produced continuous deliverables by performing consistent maintenance/developing bug patch sets for existing software and web applications and diagnosing/troubleshooting UNIX and Windows processing problems and apply solutions. Effectively collaborate with multiple stakeholders to identify and confirm business requirements, develop unique technical solutions, and finalize/implement designs.. Better integrity and security of data, reports, and access by implementing company polices, technical procedures, and standards. JLS Consultants, Lake Forest, CA Owner/Technical Business Analyst 2000 to 2001

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Benefitted comprehensive list of business clients by providing general IT/technical support and developing targeted training to encourage organizational self-sufficiency with regard to technology. Installed and configured computers, printers, and software applications. Provided efficient, accurate end-user support for PCs and applications. JLS Consultants, cont. Key Accomplishments: Developed and implemented targeted custom accounting software, Microsoft application, Internet, and email access/utilization trainings that improved organizations overall technical literacy and performance. NDS Americas, Inc., Newport Beach, CA 1997 to 2000 Network Systems Administrator Significantly improved organizational operations by installing, configuring, maintaining, troubleshooting, and upgrading a wide variety of hardware and software that included Windows NT4 servers, firewalls, networks, HP printers, Windows OS and applications, desktops, and IT infrastructure. Key Accomplishments: Demonstrated consistently proactive and forward-facing work ethic by ensuring maximum efficiency and effectiveness through constant performance monitoring, timely upgrades, and preventative maintenance. Ensured network security by conducting extensive analysis and recommending security changes to management. Liaison between end users and helpdesk support staff ensuring proper analysis of issues. Developed and implemented Crystal Reports supporting accounting department. Wordcraft Systems, Irvine, CA 1996 to 1997 Technical Support Analyst - Consultant Ensured productive, efficient day-to-day operations by providing telephone technical support for fax server software issues. Key Accomplishments: Quickly and effectively troubleshot problems, identifying sources and creating unique, targeted solutions. Metrocall Paging, Alexandria, VA 1996 Technical Support Consultant Added value to pager communications organization by training employees to utilize page billing software applications, performing data recovery processes, and educating employees to perform self-support applications. Key Accomplishments: Reduced costs due to downtime by providing full range of communications support, including paging switches, telephone activation software, and network environment in Novell 3.11/3.12 support. Subscriber Computing, Inc., Laguna Hills, CA 1991-1996 Supervisor/Technical Support Coordinator Bolstered customer satisfaction and effective software development by liaising between clients and software development departments to ensure software developers met client needs using technical processes. Ensured client comprehension and utilization of software by writing software documents and performing on-site, training both nationally and internationally. Increased efficiency through performing full range of technical support/troubleshooting. Key Accomplishments: Led 1995 Total Customer Satisfaction team to compete in Motorola Showcase. Previous positions include Supervisor/Senior Program Analyst for Contel Business Systems, Computer Program Analyst for National Data Systems and Accounting Clerk/Software Programmer for Specialized Management Support. EDUCATION AND TRAINING Associate of Arts, Business Administration, Goldenwest College, Huntington Beach, CA Certificate of Graduation, Computer Programming/Operations, Control Data Institute Completed Networking & NT Curriculum, MCSE NT4 at Knowledge Alliance & Ascolta