organisations.
London, 2 April 2014
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WELCOME
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Programme outline
Introduction, purpose and objectives Commissioning context Putting yourself in the customers shoes Developing your offer PCC presentation and panel discussion The bidding process workshop using a tendering case study Summing up, next steps
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Style of training
Collaborative bringing stakeholders together Responsive to real changes in environment Valuing the position and history of womens sector Information, discussion, peer learning Private-sector support pro bono
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Ice-breaker
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COMMISSIONING CONTEXT
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Economic context
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Policy Context
Open Public Services Personalisation and choice Changing funding environment and structures New commissioners (e.g. PCCs, CCGs, HWBs) New investors Outcomes focus Integrated commissioning New mechanisms (e.g. Payment by Results) Localism
These are complemented by local provision such as Refuges, Specialist Domestic Violence Courts support services, Sexual Assault Referral Centres
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Local commissioners
Community Safety Partnership
Police, Probation, NHS, Fire and Rescue Service, Local Authority
From October 2014, PCCs will act as commissioners for all local victim support services
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Additional funding
On 25 February 2014 the Ministry of Justice confirmed that PCCs will be able to bid for a share of an extra 12 million on top of their budgets for 2014/15, to commission further specialist services for victims of the most serious crimes, such as domestic violence and sexual violence, and support for the most vulnerable victims in our society.
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PCCs have been advised that it is appropriate that there is a focus on improving sustainability within the Voluntary, Community and Social Enterprise (VCSE) sector to deliver a distinct, women-only solution within its normal operations.
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Stakeholders
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What is Commissioning?
Commissioning is the process for deciding how to use the total resource available in order to improve outcomes in the most efficient, effective, equitable and sustainable way.
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Commissioning process
The Commissioning Process starts by evaluating and researching services that meet the needs of victims most effectively. This will require us to listen to, involve and consider their needs as well as their families and practitioners and providers who work with them. The research is evaluated and the services required may be different to those currently provided. Opportunities could be identified to design and deliver services differently as the focus is on achieving the outcomes required rather than on providing the existing services in existing ways. The Commissioning Process will ensure the customer uses the resources available to source the right services for victims from the right providers at the right price. Importantly, applying the process will encourage new ways of thinking of how needs can be met, transforming the way PCCs allocate resources and how services are designed and delivered. There will also be a robust process in place to review the performance of the provision to make sure that it is delivering against quality standards.
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Challenging some assumptionsProcurement and Contracting are not the same as commissioning
Procurement is the process of acquiring goods, works or services from (usually external) providers / suppliers and managing these through to the end of contract. Contracting is the process of negotiating and agreeing the terms of a contract for services, and on-going management of the contract including payment and monitoring. These two elements or tools amongst others, form part of the commissioning cycle. They do not constitute all elements of the cycle.
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Exercise
How could you engage with the process to support analysis of needs, mapping and gapping? How could you contribute to service design and innovation to inform the procurement part of the cycle?
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YOU
Multitude of Service Users and organisations in places I have never even heard of
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Cold calling
Hard selling
Loss leader
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Winning
What is the additionality you can add? What can you identify for free?
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Panel discussion
Roger Hadwen, MOPAC Jain Lemom, MOPAC Sue Robson, NE Womens Network Dionne Nelson, Womens Resource Centre
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THANK YOU
DO CONTACT ME WITH ANY QUESTIONS
Lev Pedro National Council for Voluntary Organisations lev.pedro@ncvo.org.uk
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