OBJECTIVE

365 S. Elm Ct., Gilbert, AZ 85296 (480) 299-1876 hereade@yahoo.com

Heather Reade

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To obtain a wide array of knowledge across industries in order to have a well-rounded platform to launch my future as an entrepreneur or intrepreneur within a corporation. EDUCATION Bachelor of Science, Management (Entrepreneurship) Arizona State University, Tempe, Arizona W. P. Carey School of Business May 2014

WORK EXPERIENCE Sales and Service Specialist, Bank of America - San Tan Village, Gilbert, Arizona Mar. 2014-Present Build relationships with customers, whether behind the teller line or as a platform leader, in order to better there financial lives. Work with the center team in order to ensure all policies, procedures, and regulations are being met. Handle customer concerns and create an experience in which they would want to be apart of in the future. Think critically in order to match customers overt and underlying needs with benefits that the bank can offer. Continually utilize on-site specialists in order to fulfill any need a customer may have, through warm transfers. Coach teammates in the moment to create an environment of 360 degree coaching. Assistant Store Manager, Vans - San Tan Mall, Gilbert, Arizona Nov. 2012-Mar. 2014 Manage customer relationships through customer service, and team selling with entire staff, while mediating any issues that may arise. Ensure store goals are met based on daily, weekly, monthly, and yearly goals, as well as communicating status of goals to entire staff. Coach employees in the moment and provide timely feedback for continual development. Adhere to company policies and procedures, standards and practices, regulatory compliance, and company directives. Maintain payroll within established guidelines and create weekly work schedules for entire staff. Network on a regular basis for succession planning. Interview, hire, and train new sales associates. Floor Supervisor, Vans - Superstition Springs Mall, Mesa, Arizona Sept. 2011-Nov. 2012 Provide excellent customer service by ensuring that every customer experience is a positive one, even if they do not purchase anything. Ensure proper sales promotional setup of store and maintenance of sales floor and stockroom to create a neat, clean and well presented store. Plan for change of floor-set and delegate tasking for timely execution. Adhere to company policies and procedures, standards and practices, regulatory compliance, and company directives. Assist with motivating associates to achieve maximum sales productivity and ensure that sales plans are achieved. Accurately and efficiently operate cash register while following procedures of financial transactions. Sales Associate, Vans - Multiple Locations, Arizona April 2008-Aug. 2011 Provide exceptional customer service through engaging customers. Exceed sales goals. Received Star of the Week Award multiple times, which accounts all key performance indicators. Utilize extensive product knowledge in order to make greater sales and gain customer respect. Represent the Vans brand in a positive way for all customers, through a winning attitude and dressing for the job. Waitress, Jimmys of Chicago, Gilbert, Arizona Jan. 2011-Sept. 2011 Communicate effectively with customers when taking orders and making suggestions. Provide quality service to all customers. Received positive comments on Yelp.com for serving skills. Ensure correctness of food orders by entering them correctly into computer for transmittal to kitchen staff.

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COMPUTER SKILLS Word, PowerPoint, and Excel. Also the Mac equivalents: Pages, Keynote, and Numbers. Point of Sales system and cashiering. Social Media, such as, Facebook, Myspace, Twitter, Yelp, and Linked In.