QUESTION 1

(a)

Describe the reasons why we implement measurement of data for quality. (1 mark)

(b)

State the difference between population and sample.

(4 marks)

(c)

For the pass two years, monthly quantify of a one-time production run of a gas cylinders are recorded as shown in Table 1.

Table 1: Production Run of a Gas Cylinders 480 380 620 510 430 420 600 480 360 680 480 520 540 520 590 750 700 570 450 650 Determine:i. ii. iii. iv. v. The average monthly production The median monthly production The mode monthly production The range The Standard Deviation

530 520 430 520

(4 marks) (4 marks) (4 marks) (4 marks) (4 marks)

QUESTION 2 (a) In what situation will the X-bar chart and R chart will be used. (4 marks)

(b)

State the differences between an attribute data and variable data. (4 marks)

(c)

A small electronic device is designed to emit a timing signal of 200 milliseconds (ms) duration. In the production of this device, subgroups of five units are taken at periodic
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intervals and tested. The results of inspection of 50 of these devices are shown in the following Table 2 below. Table 2: Results Of Inspection Subgroup Duration of Automatic Signal, ms number Sample letter a b c d 1 195 201 194 201 2 204 190 199 195 3 195 197 205 201 4 211 198 193 199 5 204 193 197 200 6 200 202 195 200 7 196 198 197 196 8 201 197 206 207 9 200 202 204 192 10 203 201 209 192 According to the data, i. ii. Compute mean average, and range. Plot the variables chart control. (6 Marks) (11 Marks)

e 205 202 195 204 194 197 196 197 201 198

QUESTION 3

(a)

Describe the advantage of using an attribute control chart. (4 marks)

(b)

Explain the usage of the following attribute control chart: i. ii. iii. iv. p-chart np-chart c-chart u-chart (8 marks)

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(c)

Berjaya Sdn. Bhd is producing 10,000 pieces of keyboard each month. To determine the quality of their production, the Quality Control department has inspected their product in December. The results are shown in Table 3 below.

Table 3: Inspected Product Date 6 7 8 9 10 13 14 15 16 17 Determine:i. central line and control limits for each subgroup (8 marks) ii. form of a suitable control chart (5 marks) No. Inspected 405 390 410 400 405 400 390 400 390 405 No. of Nonconformities 10 11 12 10 9 9 8 10 11 9

QUESTION 4 (a) Define the following:i. P- chart ii. C- chart (b) Table 4 shows a typing error by a typist in a page of 3000 words. Calculate the error in inspection and construct a C-chart. Table 4: Typing Error by Typist Day 1 2 3 Errors 10 9 6
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(2 marks) (2 marks)

4 5 6 7 8 9 10 11 12 13 14 15

9 12 14 14 9 5 0 1 2 1 11 0 (12 marks)

(c)

An item is made in lots of 200 each. The lots are given 100% inspection. The record sheet for the first 25 lots inspected showed that a total of 75 items did not conform to specifications. Calculate the control limits for an np- chart. (9 marks)

QUESTION 5

(a) (b) (c) (d)

List down FIVE (5) steps to implement Total Quality Control (TQC). (5 marks) Explain the meanings of First Party Audit, Second Party Audit and Third Party Audit. (6 marks) What is the purpose of Surveillance Audit System? (3 marks) Give SIX (6) sequence steps of Quality Audit procedures in organization and explain TWO (2) of the steps listed. (11 marks)

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QUESTION 6

(a)

List FIVE (5) advantages of ISO system. ( 5 marks)

(b)

ISO is a non-governmental organization that forms a bridge between the public and private sectors. Define:i. ii. iii. iv. v. ISO 9000 ISO 9001 ISO 9002 ISO 9003 ISO 9004 (10 marks)

(c)

Explain FIVE (5) categories of cost which are related to quality (10 marks)

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