Project report on Infor Visual

Course Enterprise Resource Computing(MBA 853)

2013

Submitted To Dr. Savita Bhat Dept of HSSM, NITK SurathKal

Submitted By Group 3 [Aditya Pachori , 12HM03 Anubhav Grover, 12HM08 Suraj Baliga, 12HM45]

Contents
1. INTRODUCTION ..................................................................................................................................... 3 1.1 Infor ................................................................................................................................................. 3 1.2 Infor Visual ...................................................................................................................................... 3 2. CORE MODULES .................................................................................................................................... 4 2.1 Manufacturing Window ................................................................................................................ 4 2.2 Common Sense Throughput for CEOs .......................................................................................... 5 2.3 Messages ......................................................................................................................................... 6 2.4 Workflow......................................................................................................................................... 7 3. COMMON MODULES ............................................................................................................................ 8 4. INTERPRETATIONS ................................................................................................................................ 8 5. OPTIONAL MODULES .......................................................................................................................... 10 5.1 Infor Visual ERP CRM..................................................................................................................... 10 5.1.1 INFORCE Initiative ...................................................................................................................... 11 5.2 Infor Visual ERP Financials ............................................................................................................ 12 5.3 Infor Visual ERP Human Resources ............................................................................................... 13 5.4 Infor Visual ERP Multi-entity/Multi-site........................................................................................ 14 5.5 Infor Visual ERP Business Intelligence........................................................................................... 14 5.6 Infor VISUAL eBusiness ................................................................................................................. 15 5.7 Infor Visual ERP- Cloud Computing ............................................................................................... 16 6. COMPARISONS WITH SAP AND ORACLE: HOW THEY STACK UP ........................................................ 17 7. CASE STUDY......................................................................................................................................... 20 7.1 CASE1 ............................................................................................................................................ 20 7.2 CASE 2: Failure of INFOR VISUAL ...................................................................................................... 21 8. RECOMMENDATIONS: ........................................................................................................................ 23 9. REFERENCES ........................................................................................................................................ 25

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1. INTRODUCTION
1.1 Infor Infor is a US based software company headquartered in New York that specializes in enterprise software ranging from standalone financial system to ERP, CRM and supply chain. It is a privately held company with Golden Gate Capital owns 73% share. Infor has around $2.8 billion in revenue, 70,000+ customers making it number one by the number of customers in ERP domain, and more than 12,400 employees. Infor has specialties in Aerospace & Defense, Automotive, Chemicals, Distribution, Equipment, Fashion, Food & Beverage, Industrial Manufacturing, Healthcare, High Tech & Electronics, Hospitality, Public Sector, CRM, ERP, HCM, PLM, WFM, EAM, SCM, and FM. 1.2 Infor Visual Infor VISUAL Enterprise, the comprehensive software solution that addresses your front office, back office, manufacturing, engineering, distribution, and business performance management needs. Incorporating Enterprise Resource Planning (ERP), Advanced Planning and Scheduling (APS), Manufacturing Execution System (MES), Customer Relationship Management (CRM),eBusiness, and Warehouse Management System (WMS) capabilities, Infor VISUAL Enterprise provides companies with an integrated solution.

Figure 1 Infor Visual Solution map

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2. CORE MODULES
Infor Visual like any other ERP product has numerous modules that increase the efficiency of an organization. Most of them are sub modules of modules depicted in above figure. Below are some of the core modules of Infor Visual ERP software that are unique from other ERP vendors product in some way or other. The names of modules are same as other ERP modules name but the uniqueness is coming in terms of functionality or solving the business needs more handsomely. 2.1 Manufacturing Window

Figure 2 Manufacturing window

The Manufacturing Window holds proprietorship for Infor Visual as claimed by their management. The Manufacturing Window is the master engineering and production management tool within Infor VISUAL Enterprise. The full-color, graphical interface allows you to create an engineering plan or Bill of Material (BOM) quickly and easily, and then use the design to automatically create a quote and/or work order. The display and reporting features of the Manufacturing Window provide a comprehensive view of the materials and operations involved in the engineering process.
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2.2 Common Sense Throughput for CEOs

Figure 3 Customer Service report

Infor Visual is targeted at smaller businesses with manufacturing intensity. These firms are often suppliers to larger firms so they need extremely solid detail in their manufacturing and accounting, but ease of implementation and graphical interface for most of decision making as employee roles are often overlapped and providing CLI make coordination difficult. Through the use of the Common Sense Throughput strategy, Infor VISUAL Enterprise uses measurements not commonly found in ERP and MES systems. Infor VISUAL Enterprise uses the Throughput Window to access a variety of reports and inquiries: Actual or Expected Throughput reports, and Utilization, Contention, and Material Constraint inquiries. These tools provide the information to be discussed at the daily Common Sense Throughput meetings. CEOs can use Common Sense Throughput to avoid incorrect decisions based on allocations and theoretical profit of a piece. This is not same as EIS i.e. common in all ERP products and is also one of core modules of Visual. In fact, through this executives view an audit trail that reliably
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identifies potential resource and material bottlenecks, both primary and secondary. Since Visual is primarily targeting mid size enterprise awareness about daily bottlenecks in important information on part. It comes as sub module for production management. 2.3 Messages

Figure 4- Event maintenance module generating message

While automatically send an e-mail message to your customer when you ship their order is common in most ERPs what differ Infor Visual in this respect is the ability delivers alerts to user workstations, pagers, cellular phones, printers, and fax machines. You define the important events within the manufacturing process that trigger Infor VISUAL Enterprise to create and transmit messages to key personnel. This allows your employees to focus on other business without the necessity of constantly checking in, while ensuring that they will be informed of, and can act on, critical information. Messages can include binary data, pictures, bitmaps, and text documents. Message, pager or mail will also be send to key personnel if any process falls behind is schedule and so to notify the persons Visual will automatically send messages to all. Comes as a Sub module of event management
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2.4 Workflow

Figure 5- Document Work flow module

Workflow allows companies to automate their business processes, integrating policies and procedures with information flow according to predefined conditions or rules. Although this module is common in most of ERP as main purpose of ERP is to integrate different business process. What differentiated this module from other is the designing of work flow same as those done on paper (by means of flowchart), in other ERP, however, it is more on mechanical side. After defining a workflow, companies can release this design into the Infor VISUAL system where it operates behind the scenes. Various mechanisms notify users of tasks and activities that require action. The system can route information, such as customer orders, purchase orders, or engineering changes, to internal and external participants in the business process, incorporating approval functions along the way. Users can also conveniently track and monitor the status of documents using Workflow.
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3. COMMON MODULES
Above described are some of the unique modules of Visual that differentiates it from other ERP products. Infor ERP Visual or Infor ERP Express contains various other modules that are necessary for optimized and effective operation at manufacturer facility. Some of them are listed below; these are not dealt in details as these are quite common in other ERP products like SAP AG etc. Also figure1 give a small glimpse of type of modules that are either compatible or possible in Visual. Below listed modules called core modules are incorporated in those basic functional modules. Cost Accounting Quoting and Estimating Purchasing Master Scheduling & MRP Concurrent Scheduling Inventory Control Executive Information System Management Reporting Lot & Serial Traceability Return Material Authorization etc

4. INTERPRETATIONS
In our opinion the cause of giving unique product than other ERP vendors is mainly due to two reasons. However, this is purely subjective opinion and discrepancy can occur from other persons belief.

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1. Infor as a company known for aggressive acquisitions and it is ranked number 1 for the different ERP products acquired so far. Around 500 different small level ERP products have been acquired by Infor till now. This huge experience in ERP field gives them multitude of technology that are difficult to copy and thus they are giving improved features at same price as competitors. 2. Second reason is Infor Visual as a tool is made for mid size enterprises and as a matter of fact employees working in such organizations needs to go through multiple roles at the same time due to obvious reasons. Infor Visual helps them in achieving such multiple tasks due to improved and better features like messages module of event management etc. As clear from figure 1 that Infor ERP Visual also has great compatibility for Supply chain, CRM, e-buisness and Business Intelligence. Below listed modules detail some of them in context of Visual.

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5. OPTIONAL MODULES
5.1 Infor Visual ERP CRM

Figure 6 Visual CRM

With the help of Infor Visual ERP enterprises are able manage every customer touch point from a central location. They get contact-center capabilities specifically designed for manufacturing environments. This module automates CRM processes across the enterprise to make marketing, sales, manufacturing, and support employees more efficient. The USP of this module is that it provides: Contact Center - Which is a standard component in ERP Express, this module tracks everything there is to know about customers and prospects, using information that is updated and available instantly. The Contact Center helps to automate marketing and sales activities to track performance and generate more revenue.

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One such example where Infor Visual CRM enterprise helped in tracking segments is the Organization 3Form. This organization has many different initiatives and goods for the customers; with the help of VISUAL it allowed them to use its flexibility to customize the software for their specific needs. One specific example in which 3form used easy customization to support its unique goals was to track the industry segment from which product and sales originate they figured out that they need to target hospitality market, and when they targeted that segment, it helped them to increase their sales.
5.1.1 INFORCE Initiative

In 2011, InforTM and Salesforce.com announced a strategic partnership that established Infor as a reseller of Salesforce Sales Cloud and Service Cloud and an ISV partner committed to developing native Force.com solutions. The new partnership combined Salesforce.com's CRM applications with Infor's Visual ERP and financial applications to create a powerful enterprise solution that spans the entire customer lifecycle. Their strategy was simple to Leverage Salesforce.com as the foundation for Infors CRM solution, and develops native Force.com applications aimed at meeting the needs of Infor customers. The result was a modern and comprehensive CRM solution that benefits from deep and wide
integration with Infor Visual ERP solutions.

Information shared between CRM and ERP is vital to obtaining a complete view of the relationship between the organization and their customers. This is reflected in the fundamental information captured about the business partner, and then fortified by tracking the business activities and interactions between companies. With Inforce enterprises can automatically integrate back-office managed product information into the Salesforce product catalog. When they will create and update products in the back office, changes will be automatically applied to the CRM product catalogue.

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Benefit of Inforce is that it:

Brings together ERP and CRM to create a more responsive and effective enterprise Extends ERP and CRM to the social enterprise with integration with Salesforce Chatter New CRM screens, fields, and functionality that incorporate back-office information Enhanced CRM functionality designed specifically for Infor customer priorities

5.2 Infor Visual ERP Financials

Figure 7- Accounting window in Infor ERP Financial

Infor Visual ERP Financials is a flexible, multi-site, multi-company, multi-currency financial management solution that empowers decision-making. It provides a total enterprise solution for their accounting needs. The accounts receivable software system provides important cash flow information that is vital for effective management businesses.
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Financials is an advanced application that promotes faster, accurate, real-time transactions and provides managers across all levels of the company with the information they need to make better-informed business decisions. It is a transaction-based business management tool that helps companies effectively handle customer and supplier relationships, as well as comparatively monitor business performance across various levels of an organization.

Real-time processing of financial transactions. Segment financial information into appropriate entities and business components for improved tracking and reporting.

Work within a multi-company and multi-currency environment with support for global consolidation.

Maintain customer and supplier relationships. Manage data security with a user-friendly inquiry system. Create Consolidated and Consolidating Financial Statements. Import/Export data through the Consolidation Process and/or Microsoft Excel Allow users to configure their personal browse windows.

5.3 Infor Visual ERP Human Resources Infor Visual ERP Human Resources is a comprehensive data management and reporting tool that maintains vital data about applicants and employees and provides numerous standardized reports. The flexibility of Infor Visual ERP Human Resources allows enterprised to track as much or as little information as they require. Because of its dynamic integration with Infor Visual ERP Payroll and Infor Visual ERP Financials, the shared data between these applications eliminates the need for repetitive data entry, and ensures consistency and accuracy.

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5.4 Infor Visual ERP Multi-entity/Multi-site With multi-entity, multi-site operations becoming more and more of a reality for business today, centralized transaction management is often a complex, multi-layered, duplicative task. Each site might have its own database supporting separate financial, purchasing, manufacturing, and supply chain operations, so visibility from a single vantage point is limited, and consolidated reporting time-consuming, manual job. No matter how lean other operations may be, maintaining multiple databases works against the critical need for speed today. The need of the hour is an ERP solution that lets enterprises consolidate thier multi-entity, multi-site company on one centralized database to streamline operations, improve enterprise visibility, and lower IT complexity and costs. With Infor Visual ERP Multi-entity/Multi-site enterprises get simplified IT, one database instance across enterprise, streamlined operations, clear supply chain visibility, easy buying and selling among different locations, centralized cash, consolidated reporting, single sign-on (SSO) for all the sites. 5.5 Infor Visual ERP Business Intelligence
Infor Visual ERP Business Intelligence provides business intelligence reporting and analysis tools tied to industry and customer-defined key performance measures. It is powered by business intelligence

technology known as Graphical Performance Series (GPS),

It offers pre-packaged views, as well as indepth customizable management views and reports that allow users to analyze key performance metrics. The powerful reporting tools provide clear answers about what is happening with revenue or operating costs and, more importantly, highlight the factors that reveal why situations occur. This allows managers to make more strategic and profitable business decisions.

By deploying VBI across their enterprise, companies take advantage of complete OLAP (OnLine Analytical Processing), graphing, and reporting functionality. Because of its Integration with Infor Visual ERP Multi-entity/Multi-site, VBI also collects metrics about multi-site operations and worldwide sales statistics and combines this data into a single view.
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With improved access to critical information, and by avoiding the time and cost associated with creating and distributing reports, companies can save money and focus on continuous improvement.

Figure 8 Visual BI Tool

5.6 Infor VISUAL eBusiness

Figure 9 Visual e business Infor Visual Page 15

Infor VISUAL eBusiness is a Web-based solution that makes it easy for manufacturers and distributors to put order information online and implement a self-service storefront. This application supports both B2B (Business-to-Business) and B2C (Businessto- Consumer) transactions and is flexible enough to accommodate various business models. The core functionality within Infor VISUAL Enterprise includes Foundation to help companies quickly get started on their ebusiness initiatives. Companies can personalize their Web pages using a generic framework that functions with their customer database. The intuitive architecture of each page enables users with even the most basic skills to customize theformat and convey their companys look and feel. 5.7 Infor Visual ERP- Cloud Computing Infor has partnered with IBM and Amazon Web Services for providing its customer with cloud facilities. Infor is using AWS's capabilities to help customers leverage the cloud for improving how Infor10 Business Cloud applications are deployed and managed. While Demo Deployments of Infor applications in the cloud will be handled through IBM. This initiative has enabled customers to access functionality that helps keep their business running effectively, without the costly IT infrastructure and concerns required to maintain software on-premises. Also Infor has built all the tools it needs to move customer data from on-premises to the cloud, and also the latest versions of its applications are available on cloud now. In order to move over cloud they have flipped them into a subscription from paying maintenance, and after that point on enterprise are paying on a per-user fee just like any other SaaS application. With over 2 million subscribers already in the cloud, Infor is offering full application functionality without having to manage the infrastructure physically. Support for multi-tenant SaaS, hosted and hybrid deployments give infor customers flexibility, and working with the industry leader, in AWS, enables customers to quickly deploy Infor applications into the cloud with a push of a button on Infor10 Business Cloud Portal. The scalable, on-demand, pay-as-you-go nature of AWS has provided Infor the opportunity to easily deploy new instances of Infor's industry application suites in the cloud, offering customers the ability to try and buy these apps and auto scale them based on the demands of their business.
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Since AWS's capabilities are so robust, customers can also choose to keep the environments running perpetually, using them as their production environment managed by ICS-Applications Management Services team or managed by the customer themselves. Another advantage Infor received by partnering with s AWS was that they have sites in multiple geographies located in North America, South America, Europe, and Asia, this provided Infor with another option for setting up new multi-tenant SaaS sites in other geographies instead of having to setup infrastructure as they did in past.

6. COMPARISONS WITH SAP AND ORACLE: HOW THEY STACK UP

Mixed-Mode ERP Competitor Rating Analysis for JD Edwards EnterpriseOne (9.0) by Oracle, Infor Visual (7.1) by Infor, SAP Business All-in-One (ERP 6.0 EHP5) by SAP The graphs below were developed as a high-level competitive rating analysis of JD Edwards EnterpriseOne (9.0) by Oracle, Infor Visual (7.1) by Infor, SAP Business All-in-One (ERP 6.0 EHP5) by SAP. They display the standard scores of the vendor's solution, as determined through TEC's default Mixed-Mode ERP model. The graphs reflect 3860 functional, technical, and business criteria. This comparisons based on average weights and priorities.

Figure 10- Overall Rating for ERP products SAP JD Edwards EnterpriseOne Infor Visual Business

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byInfor

All-in-One

Module Total Criteria FINANCIALS Includes: General Ledger; Accounts Payable (A/P); Fixed Assets; Cost Accounting; Cash Management; Budgeting; and others HUMAN RESOURCES Includes: Personnel Management; Benefits; Payroll; Employee Self-Service; Employee Metrics; Health and Safety; and others MANUFACTURING MANAGEMENT Includes: Product Costing; Shop Floor Control; Field Service and Repairs; Production Planning; Project Management; Product Data Management (PDM); and others PROCESS MANUFACTURING MANAGEMENT Includes: Formulas/Recipes; Process Model (Formulas + Routings); Process Batch Control and Reporting; Conformance Reporting; Process Manufacturing Costing; Infor Visual 190 1047 410

by Oracle Module Rating Module Rating

by SAP Module Rating

958

99.07

97.28

99.9

87.56

80.56

98.59

97.29

96.46

97.13

93.68

78.21

95.89

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Material Management; and others INVENTORY MANAGEMENT Includes: Inventory Management--Online Requirements; Processing Requirements; Data Requirements; Reporting and Interfacing Requirements (Inventory Management); Locations and Lot Control; Forecasting; and others PURCHASING MANAGEMENT Includes: Profile of Suppliers; Rating of Suppliers; Requisitions and Quotations; Purchase Orders (POs); Pricing; Vendor Contracts and Agreements; and others QUALITY MANAGEMENT Includes: Production Quality Management; Non Production Quality Management; Inventory Quality Management; SALES MANAGEMENT Includes: Online Requirements (Sales Management); Reporting and Interfacing Requirements (Sales Management); Available-to-Promise (ATP); Pricing and Discounting; Customer Service and Returned Goods Handling; Customer 230 94.96 96.43 99.3 78 90.38 97.82 99.62 260 96.85 97.23 99.77 184 98.04 87.66 98.26

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Relationship Management (CRM); and others PRODUCT TECHNOLOGY Includes: Architecture; User Interface; Platforms; Reporting; 277 80.04 79.39 89.17

Table 1 Holistic comparison of Infor, Oracle and SAP

As we can see in the comparison chart run simulation there are different areas in which INFOR VISUAL excels.

7. CASE STUDY
7.1 CASE1

About the company:

J&E Manufacturing Company is a contract manufacturer of precision metal components. The company has five locations throughout the Minneapolis/St. Paul metro area and western Wisconsin, with a combined area of more than 150,000 square feet. J&Es extensive range of inhouse capabilities includes sheet metal fabrication, stamping, welding, CNC turning, CNC milling, powder coating, screen printing, and assembly. The company also maintains an engineering staff and a tool & dies department.

Challenges
Reduce workload and errors inherent in a custom manufacturing environment where lead times are short, the quantity and variety of different parts to be processed are many, and new orders are constantly being added with little notice. Improve visibility of workload and due dates. Gain the ability to better manage inventory.

Benefits
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 Reduced missed ship dates due to overlooked or late work orders thanks to the automatic creation of work orders and materials requirements in Infors VISUAL

scheduling solution. Required fewer people to schedule production and order materials. Improved on-time delivery and productivity. Decreased the amount of on-hand inventory required due to the systems ability to calculate material requirements and specify when they are needed.

Why they chose Infor Visual instead of SAP and Oracle?

The Infor Visual process flow integrator (PFI) has put an automatic process in place to send a full email check list to the customer that they then sign off as correct. This has, estimates Calder, halved the number of order-taking errors. The same would take enormous financials from SAP and Oracle Infor has clearly invested heavily in the ION [Intelligent Open Network middleware] strategy opens up a huge array of improvement opportunities," "For us, in the future, ION will become a key part of the business case justification because, if we want new functionality, we wont have to pay for modification or integration work to be done. Infor did not lock the small businesses in the SAP or oracle ecosystem where dependency on one and monopoly proved to be dangerous.

7.2 CASE 2: Failure of INFOR VISUAL

Customer Accuses Infor of Betrayal in Software Lawsuit An Infor customer is alleging the ERP (enterprise resource planning) vendor betrayed a longstanding trust between the companies in order to sell it software that utterly failed to perform as promised. Medical device maker Paragon Medical is a longtime user of Visual ERP software, which Infor acquired some years ago, according to a lawsuit Paragon filed last week in U.S. District Court for the Northern District of Indiana. In late 2009 and 2010, Paragon began looking for a document management system, the suit states. The company told each potential provider
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that the system would have to comply with the U.S. Food and Drug Administration guidelines Paragon was subject to, according to the suit. The software had to be able to work with Microsoft Visio files and make it possible for a Paragon watermark to be placed on documents "as part of Paragon's FDA-compliant control procedures," the suit adds. At the same time, Paragon happened to be discussing an upgrade of its Visual system with Infor, but hadn't considered the company to be a potential vendor for its document management needs. Infor caught wind that Paragon was in the market for such a system, and presented its PLM8 software as an option, according to the suit. Paragon relayed its requirements to Infor and was assured by the vendor's salespeople that they could be met, it adds. Infor and Paragon subsequently inked a deal for PLM8. "Due to the parties' long-standing relationship, Paragon trusted Infor," the suit states. "Paragon would not have agreed to license PLM8 from Infor without these representations."But as it turned out, "PLM8 is not document management software," and after the deal was signed an Infor representative said as much, Paragon attorneys wrote. PLM8, which is also listed as Infor10 PLM Discrete on Infor's website, is described as product lifecycle management software aimed at companies that manufacture complex goods. Among other capabilities, it includes a central data repository for "capturing, sharing, managing, tracking, and storing documents, tasks, and product information," the site states. However, after a number of requests from Paragon, Infor could not provide any customer references or cite any instances where PLM8 was being used solely for document management, according to the suit. Paragon "could not even view its documents" in the system, it adds. Infor created a patch that converted Word, PowerPoint and Excel documents into PDF format, which made them readable. However, this fix "added multiple steps for viewing documents, which makes its use within Paragon's business structure -- that requires multiple individuals to review, potentially modify, approve and execute most documents -- totally impracticable."Paragon has also had consistent difficulties printing documents through PLM8, despite "attempted cures" by Infor, it adds. One of those involved embedding Oracle software into the PLM8 code, according to the suit.

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"Instead of fixing PLM8 to make it print reliably, Infor's recommended solution is for Paragon to change its business practices," it adds. "According to Infor, Paragon needs to use few colors and few charts in its documents, create shorter documents generally and print documents less frequently."Finally, PLM8 "cannot, in any regard, work with Visio files," the suit claims.Paragon never would have licensed the "virtually useless" software if it had known of its limitations, it adds.The company is suing Infor for breach of contract, unjust enrichment, fraud and negligence. It is demanding Infor return fees it paid for related software licenses and services, as well as punitive damages.

8. RECOMMENDATIONS:
Although overall performance wise INFOR visual scored less, when the cost along with overall implementation time is considered INFOR trumps SAP for small and medium enterprise business thus, INFOR VISUAL should focus on SMEs and become efficient in various sectors of SMEs. The added advantage is that the SME sectors have less ERP players compared to large enterprise players. Strength of INFOR lies in Quality management where it beats even the big player SAP , thus instead of trying to gain overall strength INFOR must focus on improving Quality management related process and target and gain market share in enterprises which specifically require solution on quality management. However, weakness lays in process manufacturing management thus a serious outlook or perhaps resurrecting and BPR is needed in this area, this would be priority 2 as it is important to gain market share to gain reputation thus business. Therefore priority one would be to exploit its strength and priority two would be to restructure the weakness. According to PC world magazine the top 10 worlds biggest failures have been due to poor timeline planning where even the big players like Oracle and SAP have failed. Coincidently INFOR VISUALs strength has been its timeline efficiency. With this strength and priority one dealt with INFOR can start capturing beyond the SME business and challenge the big players. Infor moved their flagship SyteLine product to the cloud in October of 2010. Of their 70,000 customers, mostly manufacturers, 800 have put some of their solutions in the cloud. Infor takes pride in the flexibility of their .NET architecture and their ability to serve mixed-mode
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manufacturers. In future releases, Infor plans to expand multi-site capabilities, and expand their mobile applications with INFOR VISUAL as one of them. Since the cloud ERP is still in its very initial stages all players including the big ones have a leveled advantage. INFOR must move quickly to leverage this and upgrade their existing customers so in order to gain reputation thus customers.

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9. REFERENCES
1. Computer Weekly website 2. ERP Evaluation company resources 3. PC world http://www.pcworld.com/article/246647/10_biggest_erp_software_failures_of_2011.html 4. PC World -http://www.pcworld.com/article/237746/article.html 5. http://go.infor.com/visual/functional/manufacturing/ 6. http://go.infor.com/visual/functional/production_scheduling/ 7. http://www.infor.com/ 8. http://www.glassdoor.com/Reviews/Infor-Global-Reviews-E15375.htm 9. http://www.infor.com/product_summary/erp/visual/ 10. http://www.clresearch.com/research/detail.cfm?guid=E07BBB4E-3048-79ED-996AA6F6D1242D1F 11. http://www.visualnuggets.com/visual_nuggets/odds-ends/ 12. http://www.infor.com/customers/inforerp/

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