Pamela Stephens

PAMELA STEPHENS
EMPLOYMENT
2010Present

3636 Fairlawn Drive Minnetonka, MN 55345 952 210 9541

Stephens.PamelaA@gmail.com

Premium Estore, LLC

Marketing and Operations Manager

Increased brand recognition and maintained brand consistency through multiple platforms of the company Developed company mission statement and business plan to develop intial brand identity Increased our new account acquisition by 280% on one campaign Grew day-to-day order processing by 800% while serving as operations lead Mainted administrative panel of website while developing SEO-focused content pages Identified, developed, and executed marketing campaigns while achieving aggressive goals of customer acquisition, conversion rates, and sales revenue Led projects from discovery and design to technical development and implementation Planned and wire-framed each quarters marketing campaigns for multiple mediums Served as final editor of all graphic design and copy writing drafts of advertisements, product catalogs, literature, banners, packaging, trade show graphics, promotional items, and company newsletters Recommended policy changes to customer service and efficiency programs to executive team based on personal analysis Monitored customer experience feedback to improve the customer service practice within the company to increase customer satisfaction and retention Supervised and mentored diverse project teams including development, design, content, and customer service to provide professional development and manage workflow

I am an achiever who looks for whats possible,whats next, and what  else can be reached.  When others are stumped  by obstacles and dead ends, I  see opportunities to create new methods a  nd find innovative solutions.

SKILLS
Professional Skills
Microsoft Office SEO Social Media Data Handling Photoshop CC

2011Present

PBJstories.com
Owner/Blogger Optimize SEO of blog posts across multiple platforms Collaborate with top brands including 3M , Home Depot, Ryobi and others as a brand advocate, team member, and sponsored writer or a reviewer of their products Research and develop relevant topics of interest for target audience Develop photography and editing skills to optimize image efficacy Develop an ongoing expansion of followers through open communication, accessible writing, and a trustworthy persona Manage full-scope accounting of blog for yearly reports

Organization Communication Solutions-Driven Team Player Commitment

Personal Skills

Gallup StrengthsFinder
Achiever Learner Ideation Self-Assurance Significance

SOCIAL
/pbjstories.com @pbjstories www.linkedin.com/in/ stephenspamela/

EDUCATION
Bachelor or Arts - Mass Communications
University of Minnesota - Twin Cities