DIANE JESTER www.linkedin.com/in/dianejester/ dianejester@earthlink.

net Camarillo, CA 93012 (805) 482-5930

Career Summary Highly motivated, results-oriented senior business solutions project manager who strives for excellence. Possesses outstanding project management best practices, excellent customer and business partner relationship skills, and comprehensive planning abilities to develop and implement strategic products. Proven abilities: Lead Complex Projects Design Processes and Improvements Deploy Products and Solutions Deliver Stellar Project Management Manage Customer and Vendor Relations Execute Business Strategies Facilitate Collaborative Decisions Lead Team, Coach, Mentor Presentation, Written and Verbal, for Executive and Technical Audiences

Professional Achievements BANK OF AMERICA/COUNTRYWIDE, WESTLAKE VILLAGE, CA 2004-2013

Vice President, Senior Operations Project Consultant Project leader, process design & improvement, strategy, customer & vendor management Managed banking initiatives and relationships to expand revenue and customer service. Led the industrys largest integrated mortgage title and closing service transition.
o o Completed the project in record time and successfully cutover on Day 1. Designed it to improve user productivity and deliver immediate transaction status.

Identified unique revenue and cost savings opportunities providing competitive advantages.
Designed and implemented a real-time reporting solution to positively improve the Title Agency customer SLA performance, leading it to become one of the top performers on the provider network. Created over 80 reports/forms leveraging monthly releases. o Established the initial Title Agency state footprint, yielding $20/order revenue increase. o Planned electronic disclosures to save 400 million printed pages and generate $21M return. o Defined business cases, completed competitive analysis, managed RFI/RFP opportunities, designed the interfaces, defined the roadmaps, monitored software life cycles, and leveraged paramount collaborative skills. Negotiated (8) strategic bank-vendor win-win contracts building strong lasting relationships. o Negotiated contracts to adhere to SLAs, manage costs, control scope, ensure high quality results, achieve performance targets, and mitigate issues/risks. o

Leveraged Best Practice project management skills to deliver projects on time and within budget using the Waterfall and Agile software development life cycle (SDLC) models.
o o o Secured funding and staff for 10 critical projects at a time with tight funding controls. Managed the project plan and release schedule leading 10-60 matrix partners. Trained and mentored team members on how to gather and prioritize requirements, identify and implement process improvements, create use cases and process maps, track milestones/budgets/dependencies/inter-dependencies, mitigate risks, control scope, test/support releases, and pass project checkpoints.

Diane Jester S1 CORPORATION, WEST HILLS, CA

Page 2 2002-2004

Senior Development Project Manager Banking software design and development, partnerships, process improvement solutions Led the development team for a new consumer/commercial loan origination software solution. Coordinated with customers and vendors to design a competitive, industry leading product.
o o Led effort to document the product requirements and use cases, define product roadmap, control budgets, develop estimates, manage scope, track critical path, manage milestones/ dependencies/risks/issues, monitor deliverables, and evaluate quality against objectives. Used Best Practices to establish and manage the complex (30K hour) development project plan to drive the project towards completion.

Managed team of 22 and created team assignments ensuring high quality, on-time deliverables using Rational Unified Process (RUP) Waterfall SDLC life cycle. 1994-2002

UNISYS, MISSION VIEJO, CA

Global Program Product Manager Integrated development object-oriented business solutions, channels, marketing Developed product strategy for new development suite, plus sales channels and references. Defined the industry-leading solution targeting medium-large enterprise organizations.
o o o o Led effort to solicit input from customers and industry analysts, analyze competitive position, set priorities, manage Waterfall SDLC product life cycle, and design the product roadmap. Established customer reference accounts with an aggressive Global 1000 targeted accounts program that grew to 120 accounts in two years. Pipeline activity escalated by a 310% increase. Coordinated annually 6-12 trade shows. Developed strategic partnership relationships. In two years secured 22 new sales and consulting channels while expanding coverage to 20 countries. Managed pricing, forecasts, and revenue goals. Increased channel coverage by 315%. Initiated a market awareness campaign for faster adoption of emerging technologies resulting in a lead generation increase of 175%. Presentations, sales kit, training materials, demo CDs, multi-media demos, promotional flyers, brochures, specification sheets, web site content, industry trend reports, competitive research, customer testimonials, product packaging, consulting starter kits, sample pricing proposals, advertising, pre-qualification survey, analyst reviews, and press releases.

Managed schedule and produced sales tools within budget:

o

Education Siena College, New York: Bachelors of Business Administration in Accounting Training Technical : Six Sigma, Waterfall, Agile, RUP, Modeling, XML, SQL Databases, Metadata Management : Time Management, Effective Delegating, Diversity, Team Building, Total Quality Sales : Target Selling, Crossing the Chasm, Web Design, Content Writing, Legal Issues Banking : Loan Origination, RealEC, Retail Delivery, Call Center, Internet Banking, Wealth Mgmt Computer Skills Project, Word, Excel, PowerPoint, Outlook, Lotus Notes, VISIO, ARIS, SharePoint, CRM, Digital Photography, Graphic Layout