<General Description>

Desktop Suite V1.0) for SL1000

13 September, 2011 IT Network Global Solutions Division Solution Group NEC Corporation

Overview
Desktop Suite is an Intuitive, Desktop Application that will help your staff to work even more efficiently. It can operate in 2 modes: Deskset Mode
Allows a user to perform call control on a desk phone i.e. Answer, Hangup Hold, transfer etc Can provide BLF using DSS keys that are programmed on the keyset Call Log / Speed dials Dial from and Screen Pop into Outlook

Softphone Mode
use you PC as a VOIP extension. With all the features of the Deskset mode
Deskset Mode Softphone Mode

LAN
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Deskset Call Control

Call control provided by PC Voice path provided by Deskset (MLT (Multi Line Telephone)) Does Not require VoIP card Requires a Deskset Control License (max. 128 clients) (BE111312: SL-DT-DESKTOP SUITE-1 LIC)

The user can easily navigate to Call Control functions of his MLT with the use of a Tool Bar. Available tool buttons Dial, Redial Hold, Transfer, Park Page, call pickup, Barge In DND, Forward Conference etc

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Integration
Integration with Voice Mail Voice mail tab with message notification Integration with Outlook Screenpop, dial, transfer and conference Highlight and dial: Highlight a number press F12 to dial

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Call Log
Inbound, Outbound and Missed calls are logged
Abandoned Calls are marked in red The user can easily
Add Notes to a call record Filter the logged calls

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DSS Buttons
Easy to Use BLF with DSS and Speed Dial Buttons
The details of the users own Active Call are plainly presented The user can check the availability of Co-workers and Easily call them with the use of the DSS Soft Buttons
The SoftButtons represent the DSS Keys of the linked MLT

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Example Screens

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Softphone
Softphone and Desktop Control : Same look and feel GUI Call control and voice provided by PC Requires VoIP card in SL1000
maximum 16 Softphones

Requires a Softphone License (BE111312: SL-DT-DESKTOP SUITE-1 LIC)

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Easy to Install (1/3)

The same software is installed for both Deskset mode and Softphone mode. A Clear Wizard guides you in the Installation process

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Easy to Install (2/3)

Double click the icon to start the application for the first time and the configuration wizard starts, click next on the first screen. Enter the IP address of the CPU or VOIP DB depending on which is in use and click next Choose
I Have an SL Series

phone on my desk or
I want to run in Softphone

mode

Click Next
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Easy to Install (3/3)

Choose the extension that you will control and click finish

The application will start

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Demonstration / Trial License

In the last Installation step you could enable Select the Start the application in trial mode option The gives you the possibility to use the Desktop Suite during 90 day trial, free of Charge.

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Minimum PC Requirements
Hardware
PC Class: Pentium 3 Processor Speed: 1GHz RAM: 512MB Minimum, 1GB Recommended Display: Super VGA (800 x 600) or higher Available Disk Space: 50MB CD-ROM Drive Network Adapter Sound Card Microphone/Headset/USB Handset (optional) Speakers (optional)

Supported Operating Systems

Windows XP Professional, SP2 Windows Vista Business Windows 7 Professional, 32- and 64-Bit
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NEC USB handset - UTR-1W

Plugged directly into PC USB port Easy-to-use mechanical design based on NEC desktop phones High voice quality with wideband codec USB 2.0 support Compatible with HID interfaces without any software driver required Windows XP and Vista support windows 7, 32 and 64 bit. Note) The old UTR-1-1RS does Not support Windows 7.

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Hardware Requirements & Licensing

Licensing
The following license is required for the SL1000 Desktop Suite (either Softphone Mode and/or Deskset Modes) that incorporates IP Terminal license.

SL-DT-DESKTOP SUITE-1 LIC

The SL Desktop Suite will allow the user to run in trial mode for a period of 90 days from initial start-up. During the trial period, the SL Desktop Suite will not retrieve the required licenses from the telephone system.

Hardware Requirements
The following hardware are required in case the Softphone Mode is accommodated in Main KSU (V1.20 or higher) (BE110246) IP4WW-MEMDB-C1: Memory Daughter Board (BE110290) IP4WW-VOIPDB-C1: VoIP Daughter Board
<Note: In case of Deskset Mode, then VOIPDB is not required>
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Features List (1/2)

Feature Telephony Functions Answer Hang up Dial Hold Transfer Conference Forward Do Not Disturb Page Park Unpark Group Pickup Record Auto Headset Night Mode Barge In Directed Call Pickup Last Number Redial Voice Over Call Redirect Voice Mail XL Meeting Custom Message SL1000 Desktop Suite

(Comparison with SV8100 Desktop Suite)

SV8100 Desktop Suite Feature Telephony Functions (Contd) Background Music Callback Request Auto Callback Pickup Other Group Add/Edit Note Switch Login Mode CRM Integration Outlook (Screen Pop, Dial, Transfer, Conference) Enhanced Outlook (Presence Calendar, Speed Dial) ACT! Goldmine Time Matters Tiger Paw Salesforce Presence 9 Predefined states 4 User-defined states Change Phone Setting (DND, FWD Immediate, FWD Both) Visibility within BLF and Directory Presence Scheduler SL1000 Desktop Suite SV8100 Desktop Suite

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Features List (2/2)

Feature Messaging Phone Message Quick Message Access controlled on a per user basis Enhanced Features Video Chat File Sharing Whiteboard FTP Application Sharing Data Conference Supporting Tools Call Log Company Directory BLF/DSS View Speed Dial List Trunks Tab Highlight Dial Feature Notification Alerts (Toast) Help File Personal Greeting Call To Tag Support Japan Highlight Dial Application SL1000 Desktop Suite

(Comparison with SV8100 Desktop Suite)

SV8100 Desktop Suite Feature Supporting Tools (Contd) Links menu Enhanced XML Extension Name Extraction from Phone System BLF Active Call Detail Drag and Drop Transfer Redirect to Voicemail Mobile Presence ACD Agent Features Answer Center Visual Mode Toolbar Mode Window Mode Softphone Phone Image Compact Phone Licensing Trial Period Softphone License Desktop Client License Shared Services License Enhancement Bundle Enhanced CRM Integration Enhancement Feature Set SL1000 Desktop Suite SV8100 Desktop Suite

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