CCNA VOICE 640-461 CERT GUIDE

CHAPTER 5 Managing Endpoints and End Users with CME and CCP

Creating VLANs on a Switch: Switch> Switch#config t Switch(config)#vlan 99 Switch(config-vlan)#name MANAGEMENT Switch(config-vlan)#vlan 999 Switch(config-vlan)#name NATIVE Switch(config-vlan)#vlan 10 Switch(config-vlan)#name DATA Switch(config-vlan)#vlan 20 Switch(config-vlan)#name VOICE

Configure Switch Access Interfaces: Put interface into access mode Assign data vlan to port (if necessary) Assign voice vlan to port Enable portfast for proper DHCP operation

Switch(config-vlan)#interface range fa0/2-4 Switch(config-if-range)#switchport mode access Switch(config-if-range)#switchport access vlan 10 Switch(config-if-range)#switchport voice vlan 20 Switch(config-if-range)#spanning-tree portfast

Configure Switch Trunk Interfaces: Choose trunking encapsulation (ISL, IEEE 802.1q) Enable trunking mode Assign native vlan to trunk Switch(config-if-range)#int fa0/1 Switch(config-if)#switchport trunk encapsulation dot1q Switch(config-if)#switchport mode trunk Switch(config-if)#switchport trunk native vlan 999

Configure Switch Management: Create management interface Assign an IP address to interface Assign a default-gateway for switch Switch(config-if)#interface vlan 99 Switch(config-if)#ip address 9.9.9.1 255.255.255.0 Switch(config-if)#no shut Switch(config-if)#exit Switch(config)#ip default-gateway 9.9.9.254 Switch(config)#end

Configure Router Management for Network Access: Name router Create user with privilege 15 Enable HTTP (secure and normal) Configure remote access (VTY Line)

Router>ena Router#config t Router(config)#host VOICE_ROUTER VOICE_ROUTER(config)#username admin privilege 15 secret cisco VOICE_ROUTER(config)#ip http server VOICE_ROUTER(config)#ip http secure-server VOICE_ROUTER(config)#ip http authentication local VOICE_ROUTER(config)#line vty 0 4 VOICE_ROUTER(config-line)#login local VOICE_ROUTER(config-line)#transport input telnet ssh

Configure Router Interfaces and Sub-Interfaces:

VOICE_ROUTER(config-line)#int g0/0 VOICE_ROUTER(config-if)#no shut VOICE_ROUTER(config-if)#interface g0/0.99 VOICE_ROUTER(config-subif)#description MANAGEMENT VOICE_ROUTER(config-subif)#encapsulation dot1Q 99 VOICE_ROUTER(config-subif)#ip address 9.9.9.254 255.255.255.0 VOICE_ROUTER(config-subif)#interface g0/0.10 VOICE_ROUTER(config-subif)#description DATA VOICE_ROUTER(config-subif)#encapsulation dot1q 10 VOICE_ROUTER(config-subif)#ip address 10.10.0.254 255.255.255.0 VOICE_ROUTER(config-subif)#interface g0/0.20 VOICE_ROUTER(config-subif)#description VOICE VOICE_ROUTER(config-subif)#encapsulation dot1q 20 VOICE_ROUTER(config-subif)#ip address 10.20.0.254 255.255.255.0 VOICE_ROUTER(config-subif)#interface g0/0.999 VOICE_ROUTER(config-subif)#description NATIVE VOICE_ROUTER(config-subif)#encapsulation dot1q 999 native

Configure Router DHCP Pools and Options: Create Loopback interface Create DHCP pools
VOICE_ROUTER(config)#interface lo0 VOICE_ROUTER(config-if)#ip address 1.1.1.1 255.255.255.255 VOICE_ROUTER(config-if)#ip dhcp pool DATA VOICE_ROUTER(dhcp-config)#network 10.10.0.0 255.255.255.0 VOICE_ROUTER(dhcp-config)#default-router 10.10.0.254 VOICE_ROUTER(dhcp-config)#dns-server 4.2.2.2 VOICE_ROUTER(dhcp-config)#ip dhcp pool VOICE VOICE_ROUTER(dhcp-config)#network 10.20.0.0 255.255.255.0 VOICE_ROUTER(dhcp-config)#default-router 10.20.0.254 VOICE_ROUTER(dhcp-config)#dns-server 4.2.2.2 VOICE_ROUTER(dhcp-config)#option 150 ip 1.1.1.1 VOICE_ROUTER(dhcp-config)#ip dhcp excluded-address 10.10.0.254 VOICE_ROUTER(config)#ip dhcp excluded-address 10.20.0.254 VOICE_ROUTER(config)#end

Configure firmware load in CME for each phone model: A firmware load for each model phone in the network must be specified
VOICE_ROUTER(config)#tftp-server flash:/phone/7940-

7960/P00308000500.bin alias P00308000500.bin VOICE_ROUTER(config)#tftp-server flash:/phone/79407960/P00308000500.loads alias P00308000500.loads VOICE_ROUTER(config)#tftp-server flash:/phone/79407960/P00308000500.sb2 alias P00308000500.sb2 VOICE_ROUTER(config)#tftp-server flash:/phone/79407960/P00308000500.sbn alias P00308000500.sbn VOICE_ROUTER(config)#telephony-service VOICE_ROUTER(config-telephony)#load 7960-7940 P00308000500

CME, UCME Base Configuration: IP Source address Max-DN (Directory numbers) Max-Ephones (Physical phones)
VOICE_ROUTER(config)#telephony-service VOICE_ROUTER(config-telephony)#ip source-address 1.1.1.1 port 2000 VOICE_ROUTER(config-telephony)#max-ephones 15 VOICE_ROUTER(config-telephony)#max-dn 30

Ephone-DN Configuration The Ephone-DN is a logical phone to be associated with a physical phone Single-line ephone-dn:In single-line mode the ephone is only able to make or receive one call at a time. Dual-line ephone-dn:In dual-line mode the ephone is able to handle two simultaneous calls at a time Do not exceed maximum number of ephones as specified in the max-dn value under telephony-service
Can be configured for Direct Inward Dialing (DID)
VOICE_ROUTER(config)#ephone-dn 1 VOICE_ROUTER(config-ephone-dn)#number 5000 VOICE_ROUTER(config-ephone-dn)#ephone-dn 2 dual-line VOICE_ROUTER(config-ephone-dn)#number 5001 secondary

8255001

Configure an Ephone: Needed information! MAC address: On the box of the Cisco IP phone A sticker attached to the back of the IP phone From the settings menu of the IP phone Configure ephone-dns associated with the buttons Button one (1) is the ephone extension primary line
VOICE_ROUTER(config)#ephone 1 VOICE_ROUTER(config-ephone)#mac-address VOICE_ROUTER(config-ephone)#button 1:1 2:2 VOICE_ROUTER(config-ephone)#ephone 2 VOICE_ROUTER(config-ephone)#mac-address VOICE_ROUTER(config-ephone)#button 1:2 2:1

0014.1c48.e71a

0014.12ef.2d4b

Configure an Ephone: The separator used in the button command can influence the function
: (1:1) Normal ring b (1b1) Call waiting beep, no ring f (1f1) Feature ring m (1m1) Monitor mode o (1o1) Overlay line (no call waiting) c (1c1) Overlay line (with call waiting) x (1x1) Overlay expansion / rollover s (1s1) Silent ring w (1w1) Watch mode

Configure an Ephone: Example 1:

IP Phone 1 Line 1: directory number Line 2: directory number IP Phone 2 Line 1: directory number Line 2: directory number IP Phone 3 (receptionist) Line 1: directory number Line 2: directory number status) Line 3: directory number status) Line 4: directory number

1010 (normal ring) 1015 (feature ring) 1011 (normal ring) 1015 (feature ring) 1012 (normal ring) 1010 (monitor phone 1

1011 (monitor phone 2

1015 (feature ring)

Configure an Ephone Example 1:

Router(config)#ephone-dn 10 dual-line Router(config-ephone-dn)#number 1010 Router(config-ephone-dn)#ephone-dn 11 dual-line Router(config-ephone-dn)#number 1011 Router(config-ephone-dn)#ephone-dn 12 dual-line Router(config-ephone-dn)#number 1012 Router(config-ephone-dn)#ephone-dn 13 dual-line Router(config-ephone-dn)#number 1015 Router(config-ephone-dn)#ephone 5 Router(config-ephone)#mac-address 00a0.932a.b34c Router(config-ephone)#button 1:10 2f13 Router(config-ephone)#ephone 6 Router(config-ephone)#mac-address 00a0.aa25.431b Router(config-ephone)#button 1:11 2f13 Router(config-ephone)#ephone 7 Router(config-ephone)#mac-address 00a0.a819.90a1 Router(config-ephone)#button 1:12 2m10 3m11 4f13

Configure an Ephone: Example 2:

Configure a shared line with two ephones One extension Limits intercom function

Configure an Ephone Example 2:

Router(config)#ephone-dn 10 dual-line Router(config-ephone-dn)#number 1010 Router(config-ephone-dn)#ephone 8 Router(config-ephone)#button 1:10 Router(config-ephone)#restart Router(config-ephone)#ephone 9 Router(config-ephone)#button 1:10 Router(config-ephone)#restart

Configure an Ephone: Example 3:

Configure multiple lines with a shared internal number Can be used for a phone support group with one external number

Configure an Ephone Example 3:

Router(config)#ephone-dn 10 dual-line Router(config-ephone-dn)#number 1010 Router(config-ephone-dn)#ephone-dn 11 dual-line Router(config-ephone-dn)#number 1010 Router(config-ephone-dn)#ephone 8 Router(config-ephone)#button 1:10 Router(config-ephone)#restart Router(config-ephone)#ephone 9 Router(config-ephone)#button 1:10 Router(config-ephone)#restart

Configure an Ephone: Example 4:

Configure multiple lines with a shared internal number Phones must ring in a specific order rather then all at once If first phone is in use the second phone will ring Use the hunt group procedure Huntstop eliminates a second call to the same number from going to call-waiting

Configure an Ephone Example 4:

Router(config)#ephone-dn 10 dual-line Router(config-ephone-dn)#number 1010 Router(config-ephone-dn)#preference 0 Router(config-ephone-dn)#huntstop channel Router(config-ephone-dn)#no huntstop Router(config-ephone-dn)#ephone-dn 11 dual-line Router(config-ephone-dn)#number 1010 Router(config-ephone-dn)#huntstop channel Router(config-ephone-dn)#preference 1

Configure an Ephone: Example 5:

Use overlays so one phone does not get all the calls first Use o as a separator for overlay with no call waiting Use c as a separator for call waiting Use x as a separator for rollover to other lines on the Cisco IP phone

Configure an Ephone Example 5:

Router(config)#ephone-dn 10 Router(config-ephone-dn)#number 1010 Router(config-ephone-dn)#preference 0 Router(config-ephone-dn)#no huntstop Router(config-ephone-dn)#ephone-dn 11 Router(config-ephone-dn)#number 1010 Router(config-ephone-dn)#preference 1 Router(config-ephone-dn)#ephone 8 Router(config-ephone)#button 1o10,11 Router(config-ephone)#ephone 9 Router(config-ephone)#button 1o10,11 Router(config-ephone)#telephony-service Router(config-telephony)#restart all

Configure an Ephone: Example 6:

Allow button two (2) to be an overflow for button one (1)

Configure an Ephone Example 6:

Router(config)#ephone 9 Router(config-ephone)#button 1c10,11 Router(config-ephone)#button 2x1 Router(config-ephone)#restart

Configure an Ephone: Put it all together!

Configure an Ephone:
Router(config)#ephone-dn 10 Router(config-ephone-dn)#number 1010 Router(config-ephone-dn)#preference 0 Router(config-ephone-dn)#huntstop channel Router(config-ephone-dn)#no huntstop Router(config-ephone-dn)#ephone-dn 11 Router(config-ephone-dn)#number 1010 Router(config-ephone-dn)#preference 1 Router(config-ephone-dn)#huntstop channel Router(config-ephone-dn)#no huntstop Router(config-ephone-dn)#ephone-dn 12

Configure an Ephone continued:

Router(config-ephone)#button 1o10,11,12,13,14 Router(config-ephone)#button 2x1 Router(config-ephone)#ephone 9 Router(config-ephone)#button 1o10,11,12,13,14 Router(config-ephone)#button 2x1 Router(config-ephone)#ephone 10 Router(config-ephone)#button 1o10,11,12,13,14 Router(config-ephone)#button 2x1 Router(config-ephone)#ephone 11 Router(config-ephone)#button 1o10,11,12,13,14 Router(config-ephone)#button 2x1 Router(config-ephone)#ephone 12 Router(config-ephone)#button 1o10,11,12,13,14 Router(config-ephone)#button 2x1 Router(config-ephone)#telephony-service Router(config-telephony)#restart all

Troubleshoot an Ephone configuration: Router#debug tftp events Router#show telephony-service Router#show run | include tftp-server Router#debug ephone register Router#show ephone Router#show ephone attempted-registrations

Configure an Ephone: Auto assign:

Distributes specific numbers (ephone-dn) to specific types of phones Distributes a number (ephone-dn) to a requesting phone

Example 7:

IP Phone model Cisco 7940 Assign ephone-dns twenty (20) through twentyfour (24) IP Phone model Cisco 7960 Assign ephone-dns twenty-five (25) through thirty (30) IP Phone of any additional model or make Assign ephone-dns thirty-one (31) through thirty-nine (39)

Configure an Ephone Example 7:

Router(config)#telephony-service Router(config-telephony)#auto assign 20 to 24 type 7940 Router(config-telephony)#auto assign 25 to 30 type 7960 Router(config-telephony)#auto assign 31 to 39

Configure an Ephone Verify Example 7:

Router#show running-config

ephone 1 device-security-mode none mac-address 0019.D122.DCF3 type CIPC button 1:31 ephone 2 device-security-mode none mac-address 0014.6A16.C2DA type 7940 button 1:20 ephone 3 device-security-mode none mac-address 0014.1C48.E6D1 type 7960 button 1:25

Configure an Ephone: Additional Configuration Parameters:

Rebooting IP phones Phone Language Settings Date and Time Format System Message

Commands: Restart
Phone line changes Speed dial changes DHCP scope changes Date and time changes Firmware changes Locale changes Changes to button (services, messages, directories) URLs Voicemail number changes

Reset

Configure an Ephone: Phone Language Settings:

User Locale Network Locale

Router(config)#telephony-service Router(config-telephony)#user-locale ?

<0.4> DE DK ES FR IT ,,,,,,

user locale index 0 to 4 (0 is default) Germany Denmark Spain France Italy

Router(config-telephony)#user-locale FR

Configure an Ephone: Phone Language Settings:

User Locale Network Locale

Router(config)#telephony-service Router(config-telephony)#network-locale ?

<0.4> AT CA CH DE ES ,,,,,,

network locale index 0 to 4 (0 is default) Austria Canada Switzerland Germany Spain

Router(config-telephony)#network-locale FR

Configure an Ephone: Phone Language Settings:

Multiple Locale Support

Router(config)#telephony-service Router(config-telephony)#user-locale 1 FR Router(config-telephony)#user-locale 2 NO Router(config-telephony)#network-locale 1 FR Router(config-telephony)#network-locale 2 NO Router(config-telephony)#ephone-template 1 Router(config-ephone-template)#user-locale 1 Router(config-ephone-template)#network-locale 1 Router(config-ephone-template)#ephone-template 2 Router(config-ephone-template)#user-locale 2 Router(config-ephone-template)#network-locale 2 Router(config-ephone-template)#ephone 2 Router(config-ephone)#ephone-template 1

Configure an Ephone: Date and Time Settings:

Date Format Time Format Router(config)#telephony-service Router(config-telephony)#date-format ? dd-mm-yy Set date to dd-mm-yy format mm-dd-yy Set date to mm-dd-yy format yy-dd-mm Set date to yy-dd-mm format yy-mm-dd Set date to yy-mm-dd format Router(config-telephony)#date-format mm-dd-yy Router(config-telephony)#time-format ? 12 Set time to 12Hrs (AM/PM) format 24 Set time to 24Hrs format

Router(config-telephony)#time-format 12

Configure an Ephone: System message:

Text Format Router(config)#telephony-service Router(config-telephony)#system message Dont Worry Be

Happy

Use CCP to configure a phone system:

Verify Router Configuration:

VOICE_ROUTER#sh telephony-service CONFIG (Version=7.1) ===================== Version 7.1 Cisco Unified Communications Manager Express For on-line documentation please see: http://www.cisco.com/en/US/products/sw/voicesw/ps4625/t sd_products_support_series_home.html ip source-address 1.1.1.1 port 2000 ip qos dscp: ef (the MS 6 bits, 46, in ToS, 0xB8) for media cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal af41 (the MS 6 bits, 34, in ToS, 0x88) for video default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup

Verify Router Configuration continued:

no auto-reg-ephone max-ephones 15 max-dn 4 max-conferences 8 gain -6 dspfarm units 0 dspfarm transcode sessions 0 conference software privacy no privacy-on-hold hunt-group report delay 1 hours hunt-group logout DND max-redirect 5 cnf-file location: system: cnf-file option: PER-PHONE-TYPE

Verify Router Configuration continued:

network-locale[0] US (This is the default network locale for this box) network-locale[1] US network-locale[2] US network-locale[3] US network-locale[4] US user-locale[0] US (This is the default user locale for this box) user-locale[1] US user-locale[2] US user-locale[3] US user-locale[4] US srst mode auto-provision is OFF srst ephone template is 0 srst dn template is 0

Verify Router Configuration continued:

srst dn line-mode single time-format 12 date-format mm-dd-yy timezone 0 Greenwich Standard Time secondary-dialtone 9 no transfer-pattern is configured, transfer is restricted to local SCCP phones only. keepalive 30 auxiliary 30 timeout interdigit 10 timeout busy 10 timeout ringing 180 timeout transfer-recall 0 timeout ringin-callerid 8 timeout night-service-bell 12 caller-id name-only: enable

Verify Router Configuration continued:

web admin system name admin secret 5 $1$5TzL$kdRXNh1I03NuICc9GbVhb. web admin customer name Customer edit DN through Web: disabled. edit TIME through web: disabled. Log (table parameters): max-size: 150 retain-timer: 15 create cnf-files version-stamp Jan 01 2002 00:00:00 transfer-system full-consult transfer-digit-collect new-call local directory service: enabled. Extension-assigner tag-type ephone-tag. VOICE_ROUTER#

Verify Router Configuration continued:

VOICE_ROUTER# sh ephone

ephone-1[0] Mac:001E.7A26.C706 TCP socket:[-1] activeLine:0 whisperLine:0 DECEASE D mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 rese t_sent:0 paging 0 debug:0 caps:8 IP:10.20.0.1 52957 Telecaster 7940 keepalive 28 max_line 2 available_line 2 button 1: dn 2 number 5001 CH1 DOWN CH2 DOWN button 2: dn 3 number 5003 CH1 DOWN CH2 DOWN Preferred Codec: g711ulaw Username: TonyRashid

Verify Router Configuration continued:

ephone-2[1] Mac:6C50.4DDA.950B TCP socket:[-1] activeLine:0 whisperLine:0 DECEASE D mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 rese t_sent:0 paging 0 debug:0 caps:0 IP:10.10.0.2 51778 7962 keepalive 0 max_line 6 available_line 0 button 1: dn 1 number 5000 CH1 DOWN CH2 DOWN button 2: dn 3 number 5003 CH1 DOWN CH2 DOWN Preferred Codec: g711ulaw Username: JohnMowry VOICE_ROUTER#

Verify Router Configuration continued:

VOICE_ROUTER#sh run telephony-service no auto-reg-ephone max-ephones 15 max-dn 4 ip source-address 1.1.1.1 port 2000 max-redirect 5 max-conferences 8 gain -6 web admin system name admin secret 5 $1$5TzL$kdRXNh1I03NuICc9GbVhb. transfer-system full-consult secondary-dialtone 9 create cnf-files version-stamp Jan 01 2002 00:00:00

Verify Router Configuration continued:

ephone-dn 2 dual-line number 5001 secondary 8255001 label Tony Rashid name Tony Rashid ! ! ephone-dn 3 dual-line number 5003 secondary 8255003 label Reception description Reception Phone name Tony Rashid

Verify Router Configuration continued:

ephone 1 mac-address 001E.7A26.C706 username "TonyRashid" type 7940 button 1:2 2:3 ! ! ! ephone 2 mac-address 6C50.4DDA.950B username "JohnMowry" type 7962 button 1:1 2:3

End of Chapter 5