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ERICA CUMMINGS

285 N. Rutherford Blvd | Murfreesboro, TN 37130 | 901-265-6675 | Erica.cummings93@gmail.com

EDUCATION

Bachelor in Science, Mass Communication Middle Tennessee State University


Expected: December 2015

Major: Multimedia Journalism Minor: Communication Studies Related course work: Interpersonal Communication, Interview Communication, Media Writing, Visual Communication, and Fundamentals of Communication

SKILLS & ABILITIES

Communication

Excellent verbal and written communication skills Dedicated and careful high level of accuracy and strong attention to detail Fluent in English

Customer Service

Track record of greeting customers in a polite and friendly manner Able to bag and wrap customers purchases Demonstrated ability to assist customers to sign up for store rewards programs and to apply for store gift cards Proven ability to answer customers questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Cashiering

Hands-on experience in accepting payments from customers and give change and receipts Highly skilled in using scanners, cash registers, and calculators to calculate the price of items Proven record of using the right process for cash, credit cards, or other types of payment In-depth knowledge of handling returns and exchanges of goods Thorough understanding of counting the money is in register at the beginning and end of shift

Organizations

National Society of Leadership and Success, Member, Middle Tennessee State University, February 2014 Big Brothers Big Sisters Mentoring Program, Middle Tennessee State University, March 2013Present Gamma Sigma Sigma National Service Sorority, Member, Middle Tennessee State University, April 2012-Present National Honors Society, Member, Fairley High School, November 2009-May 2011

Computer

Proficient in Microsoft Word and PowerPoint Outlook

EXPERIENCE

Customer Service Cashiering

Greeted customers while entering to the premise

Received and processed payments by cash, check, credit card and automatic debit Established or identified price of goods using electronic or other cash register Provided information to customers and guests Calculated foreign currency exchange Wrapped and placed purchased goods in bags

Stow/Stacker

Stacked various products onto standard pallets Productivity and Quality Kept the area secure and reported possible hazards to supervisor Cleaned work area and whole facility

Box Office

Responsible for answering all incoming calls Resolve customers complaints Check data to locate tickets Communicate using my outstanding communication skills

Volunteer

Habitat for Humanity Salvation Army

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