Personal Assignment 4 Week 7 Your name: Vidra Rinata Answer all questions. 1.

What is the difference between the business process layer and the organizational layer in the sociotechnical systems stack. Business process is a set of processes involving people and computer systems that support the activities of the business, but organizational layer is about higher level strategic business activities that affect the operation of the system. . What is the difference between a technical and a sociotechnical system! "echnical system is a system that includes hardware and software but where the operators and operational processes are not normally considered to be part of the system. "he system is not self#aware, but sociotechnical system is a system that includes technical systems but also operational processes and people who use and interact with the technical system. $ocio#technical systems are governed by organisational policies and rules. %. What are emergent properties! &roperties of the system as a whole rather than properties that can be derived from the properties of components of a system 'mergent properties are a consequence of the relationships between system components "hey can therefore only be assessed and measured once the components have been integrated into a system (. What are three influences on the reliability of a system! )ardware reliability What is the probability of a hardware component failing and how long does it take to repair that component! $oftware reliability )ow likely is it that a software component will produce an incorrect output. $oftware failure is usually distinct from hardware failure in that software does not wear out. *perator reliability )ow likely is it that the operator of a system will make an error!

+. Why need consideration a sociotechnical systems to development software ,n software development, we are not -ust talking about the software, but we are also talking about peoples who do it, people who use it and what the impact on the environment caused by the software used. therefore, consideration of sociotechnical systems required in the software development