Internship Report On Bank Al-Falah

INTERNSHIP REPORT
ON
BANK AL-FALAH LIMITED
BY
AAMNA MUKHTAR
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INSTITUTE OF BUSINESS & INFORMATION TECHNOLOGY
UNIVERSITY OF THE PUNJAB

SEPTEMBER 28, 2009
The Caring Bank Page 1 Report By

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CHAPTER 1
BANK AL-FALAH LIMITED

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1.1 EMERGENCE OF BANKING
The word “Bank” is derived from “Bancus” or “Banque”. History of
banking is traced to 2000 B.C in Greece. Priest and Goldsmiths acted
as financial agents by keeping money and valuables of people in
temples in strong safes. Thus, the first stage in the development of
modern banking was accepting of deposits of cash from those who had
surplus money with them.
The Goldsmiths issued receipts for the money deposited with them,
which began to pass from hand to hand in settlement of transaction as
people had confidence in the integrity and solvency of Goldsmiths. The
receipts were drawn on a way that it entitled the holder to claim that
specified amount of money from goldsmiths. These receipts were the
earlier bank notes. Thus the second stage in the development of
banking was the issues of bank notes.
The Goldsmiths discovered all the people who had deposited money
did not come to withdraw their finds in cash, only a few people
presented the receipts for encashment during a given period of time
and they also found that most of the money deposited with them was
lying idle. They also found they were being constantly requested for
loan on good security. They thus thought it profitable to lend at least
some of the money with them to needy persons. This proved profitable
for them. Instead of charging interest from deposits, they began to
give them interest on money deposited with them. This was the third
stage in the development of banking. Through experience, banks came
to know that they could keep a small proportion of total deposits for
meeting demands of customers for cash and could easily lend the rest.
They allowed deposits to draw over and above than the money
standing to their credit. They thus allowed the overdraft facility to their
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deposits and this was the fourth stage in the development of banking.
Every bank issued receipts and most allowed 2 overdraft facilities and
this caused too much confusion the systems. In order to earn profits,
banks did not keep adequate reserves to meet demands of customers
for cash. This failure on the part of bankers to return money caused
widespread distress among people.
In order to create confidence among the people, steps were taken to

regulate the banking. A conference was held in Nuremberg in 1548
where it was decided that a bank should be set up by the state, which
would streamline the banking organization and technique. The first
central bank was thus formed in Geneva in 1694. The responsibility of
issuing notes is now entrusted to a central bank in each country.
With passage of time, activities of commercial bank increased. They

dealt with large number of issues such as obtaining funds, advancing
loans to business, farmers, households, making investment in stocks,
discounting bills of exchange etc. commercial banks are now multi-
service organizations and play a very important role in financial
markets.
1.2 OVERVIEW OF FINANCIAL SECTOR IN

PAKISTAN
The history of banking system in Pakistan dates back to independence
of Pakistan in August 1947 when various banks transferred their Head
Quarters and funds to areas likely to fall in India. This trend emerged
due to dominant role of Hindus in pre-partitioned Indian banking
system.

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According to various books there were 3496 branches of Indian
scheduled banks in the undivided sub-continent as on 1st March 1947
out of which only 487 branches were located in areas presently
constituting Pakistan. However the number of scheduled banks
drastically declined to 195 from 487 immediately after partition.
At the time of partition there were only two banks having the honor to
be first commercial bank of Pakistan namely Habib Bank Ltd., which
was set up in 1941 with its Head Office in India and the Australasia
Bank Ltd., which was established in 1944 with its Head Office in
Pakistan.
By following the partition, an expert committee was set up and this

committee recommended that the Reserve Bank of India being the
Central Bank of the undivided India should continue to function as
Central Bank of Pakistan and the Indian currency notes would continue
to be legal tender in Pakistan till 30th September 1948. Subsequently
it was decided to have separate Central Banks and the State Bank of
Pakistan was set up and started functioning from 1st July 1948.
Thus the history of banking system in Pakistan started with the

establishment of the State Bank of Pakistan which was inaugurated by
Quaid-e-Azam Mohammad Ali Jinah on 1st July, 1948. Consequently
three banks were established which include Muslim Commercial Bank
Ltd. formed in September 1948. Bank of Bahawalpur in October 1948
and National Bank of Pakistan in 1949. Habib Bank also transferred its
Head Office from Bombay to Karachi due to partition in August 1947
and it was assisted by the State Bank to finance domestic trade of the
country.
1.3 BANK AL-FALAH LIMITED

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Bank Al-Falah Limited was incorporated on June 21st, 1997 as a public
limited company under the Companies Ordinance 1984. Its banking
operations commenced from November 1st, 1997. Bank Al-Falah
Limited started its life as “Pakistan Operation” of BCCI. A multi-national
conglomerate based in Luxembourg and Grand Cayman. BCCI was the
7th largest bank in the world. The estimated assets of BCCI were 20
billion dollars. The operations of the Bank were in 70 different
countries of the World. In July 1991, the Bank of England and
International Liquidators accused BCCI of being involved in money
laundering to the tune of 1.54 billion dollars.
Upon closing down of BCCI, in 1992 the operations of BCCI in Pakistan

were acquired by Habib Bank Ltd, and were run as a wholly owned
subsidiary by the name of Habib Credit & Exchange Bank (HCEB).
HCEB was later acquired (through the process of privatization) by the
Abu Dubai Group, in 1997 and its 70% ownership was transferred to
Abu Dubai Group. The agreement was signed on July 7, 1997. The bank
is engaged in commercial banking and related services as defined in
the Banking companies ordinance, 1962.
1.4 BANK AL-FALAH TODAY

The strength and stand of Abu Dhabi Group, principal owners of BAL,
have helped Bank Al-Falah Limited launch high quality consumer and
corporate banking operations in Pakistan. Bank Al-Falah Limited have
embarked upon a rapid expansion program to make sure that the
services reach more and more people, BAL is headed towards an
optimum sized network reaching major urban centers in Pakistan.
The Bank is well positioned and geographically poised, to cater for

increased business demands, from its existing and potential clientele.

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The bank is not only making its contribution in accelerating Pakistan’s
economy.
There are 282 Branches of Bank Al-Falah Limited in 75 different cities

of Pakistan, with the registered office at B.A.Building, I.I.Chundrigar,
Karachi. With the implementation of the office automation and
communication system BAL will be poised to compete with the best in
quality and speed of customer services.
Charged with the strength of the Abu Dhabi based consortium, and
under the leadership of Highness Sheikh Nahayan Mabarak Al-
Nahayan, Minister of Education, Government of Abu Dhabi, and a
prominent member of Royal Family – the bank is energized with the
vision, envisaging the development of consumer sector in Pakistan.
Bank Al-Falah has emerged as one of the leading commercial banks in

the financial sector of Pakistan. Bank has made significant contribution
in building and strengthening both the corporate and retail banking in
Pakistan.
Prioritizing its product portfolio in line with consumer needs and wants,
the bank is committed to develop products that give more value to its
customer – be it a simple bank account or complex financing of a major
project. Designing product portfolio in response to customer’s
preferences, bank’s products like Royal Profit, Royal Patriot and Royal
Custodial are prime examples of quality and innovation – providing
timely banking opportunities to its customers.
To continuously offer courteous, professional and advanced banking

solutions, bank’s team has recently been rejuvenated by going through
training programs with a focus on Information Technology. With a team
of talented, service-dedicated professional bankers, Bank Al-Falah

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commits all its energies, resources and time to cater to all banking and
financial needs of customers.
1.5 VISION
VISION
ocally and internationally that provided the complete range o

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1.6 MISSION
MISSION
r quality service that contributes to brand strength, establishes a co

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1.7 CORPORATE INFORMATION
1.7.1 BOARD OF DIRECTORS
H.E. Sheikh Hamdan Bin Mubarak Al Nahayan

Chairman
Mr. Abdulla Nasser Mr. Abdull

Hawalileel Al-Mansoori Khalil Al
Director Mutawa
Director

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Mr. Ikram Ul-
Mr.Khalid Mana Saeed
Majeed Sehgal
Al Otaiba
Director
Director
Mr. Nadeem Iqbal Mr. Sirajuddin

Sheikh Aziz
Director Director & CEO
1.7.2 MANAGEMENT
 Mr. Sirajuddin Aziz Chief Executive Officer
 Mr. Parvez A. Shahid Co-Chairman Central
Management
Committee
 Mr. Shakil Sadiq Chief Operating Officer
 Mr. Arfa Waheed Malik Group Head Corporate &
Investment
Banking
 Mr. Ijaz Farooq Group Head Islamic Banking
 Mr. Adil Rashid Group Head Consumer Finance
 Mr. Nadeem Ul Haq Group Head Operations
 Mr. Mohammad Yousuf Group Head Credit &
Collections
 Mr. Bakhtiar Khawaja Group HeadTraining &
Development
 Mr. A. Wahid Dada Group Head Commercial
Banking
 Mr. Hamid Ashraf General Manager Legal Affairs
 Mr. Zahid Ali H. Jamall Chief Financial Officer
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 Mr. Mohammad Iqbal Saifee Group Head Audit &
Inspection
 Mr. Talib Rizvi Group HeadPriority Banking &
Wealth Management
 Mr. Tariq Mir General Manager International
Business
 Mr. Ather Shehab Executive
InchargeEstablishment &
Administration
 Mr. Mahmood Ashraf General ManagerCredit Monitoring
 Mr. Falak Sher Chief Compliance Officer
 Mr. Imtiaz Ahmad Sheikh General Manager Information
Technology
 Mr. M. Mudassar Aqil General ManagerHuman Resource
&
Quality Assurance
 Mr. Haroon Khalid General Manager Risk
Management
1.7.3 BOARD ADVISORY COMMITTEE

 Mr. Omer Z. Al Askari
 Mr. Abdullah K. Al Mutawa
 Mr. Ganpat Singhvi
 Mr. basher A. Tahir
1.7.4 AUDITORS
 A.F. Ferguson & Company
Chartered Accountants
1.7.5 ORGANIZATIONAL CHART
President (CEO)
Senior Executive Vice President
Executive Vice President

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Senior Vice President
Vice President
Assistant Vice President
Officers Grade I, II, III
Clerical Staff Non-Clerical
Staff
Cashier Typist Clerks & Guards

Messengers
Assistants
1.7.6 BANK AL-FALAH’S SLOGAN

The Caring Bank
1.7.7 BANK BELIEVES

 Every door leads to our customers
 The legacy of leadership stands as our guiding light

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 The strength of chain relies on the strength of each link
 A keen ear is a key to understanding. Achievement is nothing
without target
 Time is our most valuable asset
 Performance is nothing without ability to measure it
 Every drop counts
1.7.8 GOALS & OBJECTIVES

Objectives can be defined as specific results that an organization seeks
to achieve in pursuing its basic mission. Objectives are essential for
organizational success because they state direction; aid in evaluation;
create synergy; reveal priorities; focus coordination; and provide a
basis for effective planning, organizing, motivating, and controlling
activities.
Bank Al-Falah Limited objectives are as follows:-
➢ To create maximum economic value for share holders through a

constant relationship focuses on financial services.
➢ Leveraging BAL Investments in the IT field.
➢ Ongoing assessment of opportunities for customers, leading to

the constant development of new products and services.
➢ To promote industrial, agricultural and socio economic processes

through the active participation of private and public sector in
the country.
1.7.9 STRATEGIES
Bank Al-Falah has formulated certain sets of strategies to enable it to
achieve its goals and objectives. These strategies are mentioned
below:
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1. In order to achieve its goals of creating a sound base and
presence of efficient modern banking system, Bank Al-Falah has
started operation of Automated Teller Machines in all the major
areas like Karachi, Lahore, Islamabad and other cities of
Pakistan.
2. Bank Al-Falah is committed to building long-lasting relationships

through an assertion to service excellence and providing
innovative products to meet the changing needs of our valued
customers. Although still in its infancy, compared to the exalted
banking standards, Bank Al-Falah, backed by a strong Abu Dhabi
Group and inspired by the vision of its Board and Management,
has built up a strong customer base. The Bank provides a full
range of banking services to corporate clients, while applying
leading technologies. Today the Bank is well-positioned to
provide appropriate banking services to customers.
3. The main focus is building relationships and being known by the

way they do business. Management recognizes that a banking
relationship requires compatibility, communication, and
cooperation and that each customer deserves nothing less than
full attention and available resources to meet their financial
objectives.
4. Core value and corporate culture is based on the belief that

superior personalized service is the most important product.
Bank is in the process of getting to know customers by name and
understand their business and personal financial needs. This one-
on-one, personalized service quality has served as Bank Al-
Falah's unique signature since inception and continues to
separate it from other financial institutions.

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5. The Bank Al-Falah team comprises of some of the most highly
skilled and professional financial experts in banking industry.
Managers, lenders and trust advisors offer the unique
perspective of knowing and understanding in the local economy.
The Management focuses its attention on making informed and
feasible economic decisions, bringing better returns and more
profitability for investors and customers.
6. Keeping in view the unrest among the Islamic Community on the

Interest Bearing Banking the Al-Falah is in the process of target
marketing and gives its full attention to this segment of a large
population over the world.
7. To acquire the reputation and status of bank which operates on

international standard, Al-Falah Bank was to get the credit rating
of Pakistan Credit Rating Agency, which gave it the AA- and A1+
in the long term and short term respectively.
1.7.10 SHARE CAPITAL

 The authorized capital of bank Al-Falah is Rs.1000 Million.
(100,000,000)
 The paid up capital is Rs.600 Million (600,000,000)
 Ordinary share of Rs.10 each issued for cash
1.8 BAL CREDIT RATING

PACRA (Pakistan Credit Rating Agency), a premier rating agency of the
country, has rated the bank ‘AA’ (double A), Entity Rating for long term
and A1+ (A one plus) for the short term. These ratings denote a very
low expectation of credit risk, strong capacity for timely payment of
financial commitments in the long term and by highest capacity for

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timely repayment in the short term, respectively. The ratings of first
and second and third unsecured listed and subordinated TFC issues of
PKR 650 million, PKR 1,250 million and Rs.1,325 million have been
maintained at AA- (Double A minus).
1.9 BANK AL-FALAH BRANCH NETWORK

Since the privatization in 1997, Bank Al-Falah Limited has remained
consistent in its mission to excel in providing innovative products and
services to its customers. As a result of that, the yare 2003 has been
most favorable for bank in spite of varying market conditions.
The Bank is fully aware that the branch network has direct implications
on the service that it provides to its customers. In the year 2003, nine
(9) commercial banking branches and five (5) Islamic banking
branches were added to the Bank. In 2004, Al-Falah network extend
the courage to 72 branches in 30 cities nationwide. Currently Bank Al-
Falah has 282 Branches in 75 different cities. Bank Al-Falah is
confident that a well-integrated branch network, offers greater
potential for serving a larger client base through high value products.

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1.10 PRODUCT & SERVICES
With the mission to provide all-encompassing banking services to the
customers, Bank Al-Falah has a uniquely defined menu of financial
products. Currently it is one of the most comprehensive portfolios of
personalized financial solutions that are custom-tailored to serve the
requirements not only of conventional customers but also fulfill the
needs of the corporate sector:
 Car Financing
 Rupee Travellers Cheques
 Online Banking
 Credit Cards
 ATMs
 Home Financing
 Islamic Banking
 Corporate and Structured Financing
1.10.1 CAR FINANCING

Car Financing is one of the major renowned product of Bank Al-
Falah and can be utilized in terms of
Financing of Used Vehicles, Loan against
Car, Balance Transfer Facility, Refinancing

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Facility (only for Al-Falah Customers) and it is characterized in terms
of:
✔ Lowest Mark up
✔ Lower Insurance
✔ Quick Processing
✔ Lower Down Payment
1.10.2 HOME FINANCING

Major features of Bank Alfalh Home
Financing are Lowest Mark-up, Quick
Processing, Multiple Repayment Options and
Free Valuation. It has been bifurcated in terms
of “Home Buyer, Home Construct, Home
Improver, Home Balance Transfer Facility”.
✔ Financing Limit : uptoRs.

10,000,000/-
✔ Tenure : upto 20Years
✔ Equity Participation : 30% Borrower / 70% Bank
1.10.3 RUPEE TRAVELERS CHEQUES

Rupee Travelers Cheques are as good as cash and are accepted
at the major shops, travel agents, hotels business establishments and
all over the country and abroad. This service is being offered to
facilitate instant fund availability to travelers and business people who
used to carry a large sum of money with them.

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1.10.4 CREDITS CARDS
Bank Al-Falah Visa Card is everywhere and
globally acce pted and welcomed at
locations displaying the VISA logo. It is
accepted at nearly 30 million merchants
and 870,000 ATMs in more than 150
countries around the globe and over
10,000 establishments in Pakistan. Al-
Falah VISA pays for shopping, travel,
entertainment, meals and much more.There are 3 major types of Al-
Falah credit cards.
1.10.4.1 AL-FALAH PLATINUM
It is accepted at nearly 29 million locations in more than 150 countries

around the globe and at over 27,000 establishments in Pakistan
1.10.4.2 TITANIUM CARD
Titanium MasterCard is your partner everywhere and is globally

accepted and welcomed at locations displaying the MasterCard logo.
1.10.4.3 GOLD & SILVER CARD

A perfect card combination for all segments of salaried & professional
individuals.
1.10.5 DEBIT CARDS

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Bank Al-Falah Limited presents Al-Falah HilalCard, the first Visa
Electron International Debit Card which gives an unlimited access to
current / savings account with a simple swipe, at millions of retail
shops and ATMs, worldwide. The Al-Falah Hilal Card comes with a host
of conveniences and benefits combined with the wide reach of Visa
Network enabling it to be accepted at more than 840,000 ATMs and 13
million retail outlets around the world, making it the most acceptable
Debit Card available in Pakistan.
1.10.6 ON LINE BANKING

To provide enhanced and value added products to
customer bank is constantly striving for
additional facilities. Bank provide fully
automated on-line telephone banking facilities to
its customers enabling them to carry out banking transactions like
balance inquiries, statement requests, product information and
exchange rate.
1.10.7 AUTOMATED TELLER MACHINE (ATM)

The bank offers 24 hours self service banking facilities to it
customers on country wide basis through deployment of Automated
Teller Machine. This system allows the banking facilities such as cash
withdrawls, cash deposits, funds transfer, balance inquiries, account
statements. All ATMs are linked through a state-of-the-art Satellite
Based Communication System which offers 24 hours real time service.
1.10.8 ISLAMIC BANKING

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A separate division is a recently initiated, which operates as separate
branch. It offers Shariah Compliant products through a network of five
branches, which will increase to 50 by the year 2007. Islamic Banking
has launched following products.
a) Al-Falah Masharaka Homes

b) Murabaha Finance
c) Aflalah Car Ijarah
1.10.9 CORPORATE AND STRUCTURED

FINANCING
The portfolio concentrates on all aspects of conventional banking as
well as the financial needs of corporate sector including dynamic and
high value product.
✔ Loaning against securities

✔ Letter of Credit
✔ Letter of Guarantee
✔ Demand Finance
✔ Cash Finance
DEPARTMENTS WORKED DURING

INTERNSHIP
With an intention of grooming the best executives of the future, the
Institute of Business & Information Technology has organized a
comprehensive internship-training program. All of us were placed in
leading organizations of business arena to gain first hand knowledge

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and insight into their management and working. So, when I was given
the chance of selecting an organization, I opted for Bank
Al-Falah.
Getting a chance of working in Bank Al-Falah proved to be very
beneficial for me. I think that I gained comprehensive insight into the
working of a bank. But nothing could have been possible without the
co-operation and guidance of the officers of BAL.
I did my internship at Bank Al-Falah Limited Liberty Market Branch, for
a total duration of six weeks. It is relatively a small branch with a
limited number of departments. Total number of employees in this
branch is sixteen.The Branch is running smoothly under the leadership
of Mrs. Aasma Mushtaq, who is the branch manager of Bank Al-Falah
Liberty Market Branch. The departments that I worked during this time
are as follows:
Departments Duration
Accounts Opening 2 weeks
Operations 2 weeks
Car Financing 1 week
Accounts 1 week

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CHAPTER 2
ACCOUNT OPENING
DPARTMENT
WEEK 1 & 2
2.1 ABOUT THE MANAGER

Faisal Shahzad
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Incharge Account Opening
Bank AL-FALAH limited
In account opening department I was under supervision of Mr. Faisal

Shahzad, incharge of this department. He was very co-operative
person .His management style is of collaborative type. He offers a
helping hand to all his subordinates and other department fellows. He
deals and resolves conflicts with an effective way of communication
and negotiation.
There is a great deal of value placed on openness and directness. Mr.

Faisal has a great ability to effectively negotiate and use persuasion
when necessary to ensure the smooth working of his department and
success of the organization.
2.2 MAJOR DEPOSIT ACCOUNT

PRODUCTS
Borrowing funds from different sources has become an essential
feature of today’s business enterprises. But in the case of bank
borrowing funds from outside parties is more vital because the
borrowed capital of a bank is much greater than their own capital.
Bank borrowing is mostly in form of deposits. These deposits are lent
out to different parties such deposit creation is done through open an
account in the bank.
2.2.1 CURRENT ACCOUNT

Current Accounts are non interest bearing accounts that have a
minimum account opening requirement of Rs 10,000. No zakat is
deducted on the accounts balance. Furthermore all current account
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holders receive a Hilal debit card and there are no restriction on the
number of withdraws or deposits made to and from the account.
2.2.2 PROFIT& LOSS SAVING ACCOUNT

Profit& Loss saving accounts can be opened with a minimum balance
requirement of Rs 5,000 and profit is credited on a half yearly basis.
There are no restrictions on the number of deposits and withdrawal
made to and from the account and all account holders receive a Hilal
debit card as well. Profit and loss saving account cannot be opened by
a business corporation, however can be jointly opened by individuals.
Profits are paid at 2% on all account balances.
2.2.3 BASIC BANKING ACCOUNT (BBA)

Basic Banking Account was introduced by banks on an order by the
State Bank of Pakistan and is current in nature. There is no minimum
balance requirement for BBA, however initial deposit must be Rs 1000.
Maximum two withdrawals and deposits are allowed by cheque, while
there is no restriction on ATM withdrawals.
2.2.4 ROYAL PROFIT ACCOUNT

Royal profit accounts are opened with a minimum balance requirement
of Rs 50,000. The basic aim of this account is that the higher the
balance the higher the return, as profit is credited on a monthly basis.
The profit paid to account holders is as follows:
Amount Profit pa.
From Rs.50,000 to 999,999 2.50%
From Rs.1,000,000 to 4,999,999 3.50%
Rs.5,000,000 and above Negotiable

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Source: Bank Al-Falah Liberty Market
2.2.4 KIFAYAT ACCOUNT

Kifayat account is another saving account product that can be opened
with a minimum balance requirement of Rs 10,000, with a maximum
limit of Rs 1 million. Profit is calculated on a monthly basis, while it is
credited on quarterly basis. Bank Al-Falah pays 7% pa interest on
Kifayat Account.
2.2.5 MAHANA AMDAN ACCOUNT

Mahana Amdan account is Term Deposit Receipt (TDR) for three years
that can be opened with a minimum balance requirement of Rs
100,000, with a maximum limit of Rs 15 million. Profits are paid at 10%
pa, credited on a monthly basis. Other features of this account include
free personal accident insurance and automatic renewal for another 3
years, after the expiry of original period.
2.2.6 AL-FALAH EDUCATION

Al-Falah education is a one year TDR that can be purchased by people
having school going children’s. A person can purchase a unit for Rs
100.000, with a maximum of 3 years. This TDR pays 7%, paid at
maturity and gives an additional advantage of giving monthly school
fee of the children’s if the breadwinner of the family dies.
2.2.7 AL-FALAH KAMYAB KAROBAR
Bank Al-Falah presents Al-Falah Kamyab Karobar (KK) - a structured,

branded, tier-based current account that caters to your banking needs
& aspirations. This product will provide you the opportunity to enjoy
free services alongside state of the art banking facilities, linked directly

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to the deposit balances in your KK account.
Al-Falah KK Account can be opened with minimum deposit requirement

of Rs 25,000, while the degree of free services will be dependent on
the minimum thresholds of respective tier.Its will give you the power to
choose from different tiers and avail banking facility from any of the Al-
Falah branches – PAN Pakistan.
KK Accounts have strategically been tailored into 3 different tiers,

allowing you to choose the allotted free service to your benefit. The
three tiers are as following:
a. Silver
b. Gold
c. Platinum
The unique tier based structure ensures that you can avail smooth &
cost efficient facilities based on your current level of deposits i.e.
Higher the deposit, higher the number of free services.
Some of the Salient features include (tier-based):
• Free Online Transactions

• Free SMS Debit Alert (Subject to availability)
• Free PO/DD
• Free Accidental Cover( Valid for up to two People)
• Free cash deposit across Pakistan
• Gold VISA debit/ATM Card with every account

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2.2.8 FOREIGN CURRECY
ACCOUNTS/DEPOSITS
Residents and non-residents Pakistanis’ as well as foreigners can open
foreign currency accounts. Foreign currency accounts can be opened
as saving as well as current accounts. This account is maintained and
opened subjected to local laws and regulations in force from time to
time, including Foreign Exchange control Regulations and directives of
state bank of Pakistan. Profit or loss on foreign currency accounts will
be paid on half yearly basis and on the term deposit it will be paid on
maturity, as prescribed by the State Bank of Pakistan from time to
time. No interest will be paid on FC accounts. Withdrawals shall be
subjected to the availability of particular foreign currency with the
bank and the prevailing directives of the state bank of Pakistan. The
bank may decline to accept the foreign currency notes for deposit in
foreign currency account. The foreign currency deposit will be
automatically renewed upon the expiry of maturity date at the
prevailing rates as prescribed by the bank for that period, unless the
bank receives a written request from the customer three days before
expiry date that he does not wish to renew the account.
2.2.9 JOINT ACCOUNT

If the account is opened by two or more people, the balance to the
credit shall belong to both of them jointly, or to the survivor (surviving
depositor), only when it is clearly written in the instructions” EITHER
OR SURVIVOR”. When the account is operated by a single operator,
the bank shall honor and pay to the debit of joint account all cheques,
drafts and orders signed by the single authorized signatory. If the bank
prior to acting the instructions received from authorized signatory

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receives a contradictory statement /order from other signatory, the
bank may refuse to act on either of them and insist upon instructions of
all the joint account holders.
2.2.10 MINORS ACCOUNT

In case of an account opened by a minor, bank is entitled to act upon
the instructions received by the guardians. Bank will continue to follow
the instructions irrespective of the instructions provided by the
guardian unless or until the guardians or appropriate authority gives
written instructions.
2.2.11 SAFE DEPOSIT LOCKERS

Bank Al-Falah also provides safe deposit locker facilities to its
customers for safe keeping of their valuables like documents,
securities and jewelry etc. Important features of locker facility are as
follows:
• Various sizes to choose from small, medium, large and extra

large.
• Annual locker rent ranges from Rs.1, 000/- to Rs.4, 000/-
Locker rent is waived for customers maintaining a deposit of Rs.2

million or above in a current account or US $25,000/- in a current
account or US $50,000/-in a saving account or at managers discretion
considering the overall relationship of the valued customer.

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2.3 INTERNAL CODES FOR BAL
ACCOUNTS
Some of the major account opened at Bank Al-Falah Liberty Market and
their internal codes are as follows:
Account Type Code
Current Account 010*****
Profit& Loss Account 020*****
BBA Account 0189****
Royal Profits 029*****
Current Account USD 018*****
Source: Bank Al-Falah Liberty Market
2.4 ACCOUNT OPENING

REQUIREMENTS
2.4.1 PERSONAL (INDIVIDUAL OR JOINT)

ACCOUNT
 Account opening forms dually signed /completed(by all parties in
case of joint accounts)
 Copy of NADRA issued CNIN or passport.
 Introduction of BAL account holder.
 Vernacular form if Signature in URDU.
 Two photograph with thumb impression in case of illiterate

customers.
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2.4.2 SOLE PROPRIETORSHIP ACCOUNT
 Account opening forms dually signed /completed and stamped.
 Copy of CNIC.
 Sole proprietor’s declaration on BAL format required on letter

head
2.4.3 PARTNERSHIP ACCOUNT

 Account opening forms dually signed/completed and stamped.
 Copy of CNIC of all the partners.
 Partnership deed dully verified by notary public and signed by all

the partners.
 Form–C in case of registered partnership. (Form –C contain the

all information about the year when the firm is registered)
 Introduction.
2.4.4 LIMITED COMPANY ACCOUNT

 Account opening forms dually signed /completed and stamp.
 Copy of CNIC of the entire end.
 Board Resolution attested by company secretary resolving to

open an account in BAL liberty market along with the signing
instruction of the
 Authorized signatories to operate the account. This resolution

must bear Company Seal which must be signed by the two
directors (as per the clause in MOA).
 Memorandum and Article of Association. (It belongs to the

internal & external dealing by firms. In include the information
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regarding capital, paid in capital, shares of firm, who operate this
account etc)
2.4.5 TRUST/ ASSOCIATION/ CLUB/ NGO

ACCOUNT
 Certified of trust deed.
 Certified Copy of by Laws.
 List of trustees duly certified.
 Certificate of registration.
 NICs of all the trustees.
 Resolution attested by company secretary resolving to open an

account in BAL, liberty market branch along with the signing
instructions of Authorized signatories to operate account.
 This resolution must bear Trust Rubber Stamp, which must be

signed by the trust Secretary. .
2.5 MAJOR WORK DONE BY ACCOUNT

OPENING DEPARTMENT
This is the first department and is directly interactive with the
customers so the main activity in this department is to handle with
customer’s requirements, making their needs fulfilled and make them
feel comfortable in the branch and to let then feel that “They Really Do
Care”. The personnel employed in this department really full fills all the
required ingredients for the respective designated posts.

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The bank does not make payment of a cheque bearing a six month or
older date if an account is not operated in six months, it is called
Dormant Account.
Major duties of Account Opening Officer include:
 Opening new account

 Maintaining old accounts
 Issuance of cheque books
 Processing and issuing ATM / Debit / Hilal Cards.
 Withdrawals
 Hold mail facility
 Stop payments
 Bank statements and bank balance
2.5.1 OPENING NEW ACCOUNT

First of all when a new customer walks into the bank and wants to
open an account, he/she is asked to fill a Bank Al-Falah account
opening form, which contains all the required information that must be
taken by the customer for his/her respective details and later on to
provide the security of their accounts. There are few essential
documents like
• SSC (Specimen signatures cards)

• Sign verification
• New sign (if account’s sign differs from CNIC account)
There are lists of documents which are required for opening a new
form that is attached later on with the report. When the report is
completed it is then sent to BAL Head Office Karachi, which is
confirmed from there and if there is any document missing in the form,

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it is asked by the concerning branch to provide, but one thing to
mention clearly here that the account is opened (account number is
allotted) instantly to the customer within 4-5 minutes and the
customer can use his/her account instantly, which is really a big
advantage for the customers.
2.5.2 MAINTAINING OLD ACCOUNTS

This includes continuous updating of the previous customer’s accounts
including change in any of their personal/business/
employment/studies/signature details they are continuously monitored
and updated by the department heads and assisting personnel. If there
is any request is received from the customer to update his/her account
then it is carried out instantly without any wastage of time which is
again a big plus point and a solid proof for the dynamism of the bank.
2.5.3 ISSUANCE OF THE CHEQUE BOOK

When a new account is opened, the customer receives a “Letter of
Thanks” from the Head Office Karachi. This is the confirmation and
proof that the customer is holding an account in the BAL. When this
letter is showed in the account opening department they confirm the
letter and then sends request for the cheque to Head Office Karachi.
The cheque book is received by the respective branch with in 1-2 days
outmost. When the customer comes in to collect the cheque book he
signs a letter that he/she has received the cheque book at the
Mentioned date. If the customer is old and needs a new cheque book
the process is almost the same.
One thing is important to mention here is that when the cheque book is
received by the bank and the customer doesn’t comes to receive the

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book within 90 DAYS or the account of the customer is closed due to
any reason the cheque book is destroyed under the supervision of
concerning authorities.
2.5.4 ATM / DEBIT CARDS

In the terminology of the BAL debit or ATM cards are known as Hillal
Cards. The process for the Hillal cards is very simple. When you are
filling the form for opening an account then there is a leaflet which is
actually the application for the Hillal card. You just have to enter your
CNIC, name, Address and initialize it and you receive the card at your
door step.
2.5.5 WITHDRAWALS
Withdrawals from the account shall be made only by using cheque
books supplied by the bank at the request of the customer or by using
ATM cards (if allowed)The bank reserves the right to withdraw the
cheque book facility without notice if in the opinion of the bank the
account is not being maintained or operated in accordance with terms
and conditions or for any other reason The customer shall exercise
care when drawing cheques and agree that cheque will not be drawn in
a manner which may enable a cheque to be altered in a manner which
is not readily detectable. The customer shall ensure safekeeping of the
cheque book and shall not allow access the cheque book to any
unauthorized person. In case of loss or theft of the cheque book or any
cheque leaf, the customer shall promptly notify the bank in writing, if

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fails to give such notice to the bank, the customer shall himself be
solely responsible for any loss arising out of any fraudulent use of lost
or stolen cheque book /cheque leaf.
2.5.6 STATEMENT OF ACCOUNT

The bank shall quarterly or at such other interval as it may deem fit
sent to the customer statement of account and the customer shall
check the entries made there in. In case of any discrepancy or error in
the statement of account the customer shall notify he bank with in 14
days of receipt of statement of account, failing which the customer
shall have no right to contest the correctness of any entries made
there in. The bank shall ensure that debit and credit entries are
correctly recorded in the account, but in case of any mistake or error,
the bank shall have the right to rectify the mistake or error by making
the correct adjusting entries with out notice and recover any amount
wrongly paid or credited. The bank shall not be liable for any loss or
damage due to such errors/mistake.
2.5.7 HOLD MAIL FACILITY

Upon written request of the customer, the bank may in its sole
discretion provides a (hold mail facility) where by the bank shall retain
for periodic collection by the customer, or his duly authorized agent, all
communications and statements of the account relating to the
customers account. The customer hereby waives his rights to question
any detail appearing in the hold mail communication or statement of
account irrespective of their actual receipt.The customer accepts all
risks and responsibilities in this regard.

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2.5.8 STOP PAYMENT
If a customer looses their cheque book, then that customer will have to
come to the bank and firstly report the loss and then stop payment, by
telling the series of cheque he has lost. By stopping payment, the
customer is guaranteed that no illegal payment is made from their
account.
The process for stopping payment, after the customer tells that he has
lost is cheque book is that he fills a ‘Form B’, which is same as a
cheque book requisition form and an indemnity form, stating no
responsibility on behalf of the bank if any illegal payment is made
before the time of announcing a cheque book lost.
As part of my internship, I was to assist a customer towards the whole

process of stopping payment.
2.5.9 BANK STATEMENT AND BANK BALANCE

A bank statement tells the whole activity of a bank account over a
period of time. Customers often come and want their bank statements
and have to fill a form, relating to the time period for which the bank
statement is needed.
As part of my internship, I was to assist the customer to fill the ‘Bank

Statement Form’ and produce the statement through the banks
software and print it as well.
Often customers want to know their accounts balance over the phone
and thus I had to tell them their account balances using the banks
information system ‘Bank Smart’.

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2.6 CONCLUSION
During my 2 week stay in Bank Al-Falah, I experienced the
environmental and cultural gloom of corporate world of Pakistan. I was
quite able to understand the operations. I experienced that the

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communication is the key weapon of any manager that could lead him
to resolve/explore any conflict / situation with great ease.
I learned the process of opening and closing of different types of

account, dormant accounts, issuance of cheque book, customer
dealing, balance statement. In this department, I learned how to
operate bank smart. I helped my supervisor in collection of zakat
declaration forms from customers which were needed in the process of
zakat deduction.

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CHAPTER 3
OPERATIONS
DPARTMENT
WEEK 3 & 4

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Hussnain Shah
Operations Officer
Mr. hussnain Shah is one of those managers who are not strictly a
follower of the syndrome of high status. He is the incharge of clearing
and remittances department of BAL who compliments and connects
with others on a human level through inspires great loyalty towards
himself by employees.
He deals and resolves conflicts with an effective way of communication

and negotiation. Intution is his hallmark. He with keen insight is often
able to sense what others are thinking and feeling; consequently, they
are able to respond perfectly to another through his deeper
understanding. He is an excellent manager who lives from a knowledge
base, without having a draw attention to it.
Flexibility and versatility are valuable qualities of Mr. Hussnain Shah.

Beneath the flexibility and versatility he has ability to be composed
and never over-reacted with everyone around.
3.2 MAJOR WORK DONE BY OPERATIONS

DEPARTMENT
The operations department is responsible for three major activities:
• Clearing
• Transfers
• Remittances
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• Cash Transfers
In large branches of Bank Al-Falah, all these jobs are done by different
departments, but as Bank Al-Falah Liberty Market is a small branch, all
these jobs are done by one department, known as operations.
Operations department is sometimes also known as the Transact
department.
3.2.1 CLEARING
The clearing department is responsible for the clearing of all cheques
that the bank receives daily and the different types of clearing cheques
that come in the bank are:
• Inward Clearing
• Outward Clearing
• Online Clearing
• Outward Bills for Collection
3.2.1.1 INWARD CLEARING

Inward clearing takes place when a Bank Al-Falah Liberty Market
account holder drew’s a cheque in favor of a Non- Bank Al-Falah
account holder. The process for inward clearing is as follows:
1. Cheques are received by the operations department from NIFT
2. The bank officer verifies all particulars from the instruments and
the system for sufficient balance etc. If any fault is found, then
the officer will mark the cheques as a return, stating the reasons
with them.
3. If no fault is found, then the officer will post these cheques in the
system by debiting the customer account.
4. The particular of the returned cheques are entered in the ‘O/W
return of inward clearing’ register and returned to NIFT.

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3.2.1.2 OUTWARD CLEARING
Cheques drawn by Non-Bank Al-Falah customers in favor of Bank Al-
Falah Liberty Market customer and deposited at Liberty Market Branch
are known as outward clearing cheques. The process for outward
clearing is as follows:
1. Cheques are received by the operations department of Bank Al-
Falah Liberty Market
2. The customer in favor of whom the cheque is drawn is credited
3. Clearing stamps are affixed on the cFheque and sent to the
other bank via NIFT.
If any cheque returns the next days as a returned, the posted entries
are reversed and the cheque is returned to the customer who
presented it and is recorded in the cheque return register.
3.2.1.3 ONLINE CLEARING

Online clearing takes place when a cheque is drawn by a Non-Bank Al-
Falah customer in favor of a Bank Al-Falah customer but is deposited at
Bank Al-Falah Liberty Market. The person, who had drawn this cheque,
however should have an account in the Islamabad/Rawalpindi area.
The process for online clearing is as follows:
1. The cheque is sent as an outward clearing via NIFT
2. When the cheque is cleared, it is credited to the Bank Al-Falah
account via the online transfer software.
3.2.1.4 OUTWARD BILLS FOR COLLECTION (OBC)

There are some cheques that are drawn by a Non Bank Al-Falah
Account that is outside the twin city area in favor of Bank Al-Falah
Liberty Market account holders and thus are treated as OBC’s. The
process for clearing of the OBC’s is as follows:
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• Cheques received by Bank Al-Falah Liberty Market
• The officer affixes the OBC stamp on the cheques and writes its
individual number from the OBC register.
• Entries of all OBC cheques are written in an OBC register.
• An OBC letter is printed, which shows the cheque numbers, the
branch drawn on and amount.
• Original Cheques are attached to these letter and sent to the
main Bank Al-Falah branch in that area by courier
• When that area branch clears the amount from the Non-Bank Al-
Falah branch, it sends an Inter Branch Credit Advice (IBCA) to
Bank Al-Falah Liberty Market and the officer at the branch
credits the customer account with that amount
3.2.2 TRANSFERS
Transfers are conducted by Bank Al-Falah Liberty Market Branch, using
its software ‘Bank Smart’. There are two types of transfers:
1. Internal Transfers
2. Online Transfers
3.2.2.1 INTERNAL TRANSFERS

Internal transfers take place when a Bank Al-Falah Liberty Market
account holder draws a cheque in favor of another Bank Al-Falah
Liberty Market account holder. The process for internal transfer is as
follows:
1. Officer of the bank receives the cheque and determine if the
cheque is an internal transfer by looking at the branch code, if
they are same then it is an internal transfer

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2. The officer will post entries by credit the account in favor of
whom the cheque was drawn and debit the account that drew it
in the banks software.
3. The cheque will be sent for supervision to the operations
manager for authentication of the entries
4. When supervised, the cheque will be affixed with the official
stamps and kept with the bank.
3.2.2.2 ONLINE TRANSFERS

All those transfers that take place when a Bank Al-Falah account holder
draws a cheque in favor of a Bank Al-Falah Liberty Market account
holders are known as online transfers. The process for online transfer is
as follows:
1. The bank officer collects the cheque from the depositors.
2. Verify’s if the accounts are online and need to be transferred
online
3. Posts entries by debiting the account of the cheque, while
crediting the account on the slip attached with the cheque.
4. Sends the cheque for supervision to the operations manager
5. When supervised, the cheque will be affixed with the official
stamps and kept with the bank.
3.2.3 REMITTANCES
There are two main types of instruments that are used to transfer
money, which are as follows:
• Pay order: Used to transfer money within the city
• Demand Draft: Used to transfer money outside the city

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3.2.3.1 PAY ORDER
Pay orders are made to transfer money within the city and this is a
safe way to transfer money as the person who makes the transfer
through pay order pays in advance. The procedure that is carried out
in transferring money through pay order is as follows:
Procedure for Transferring Money through Pay Order
The customer will come to the bank and fill in the pay order
application, giving in the details to which account the money is being
transferred, the amount etc and attach a cheque to pay for the pay
order. Pay orders can also be made through cash but mainly it is made
through cheque.
The officer checks all the details in the application, makes out the
charges for the transfer that the customer will pay and then make the
pay order for the customer and pass the following entry:
Customer A/c
Pay order payable
When the customer in favor of whom the pay order was made gives
the pay order to his branch, the entries passed are:
Pay order payable
Customer A/c
3.2.3.2 DEMAND DRAFT

Demand Draft is another way in which customers can transfer money
outside the city. There are two types of situations for transfer of money
through demand drafts:
3.2.3.2.1 OUTWARD DD’S
When a customer comes to Bank Al-Falah to make a DD to transfer
money outside the city is known as outward DD. The customer will fill

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the details in a DD application form, and will attach a cheque or pay
cash as he wish.
Then the officer will check all the details and make a demand draft for
the customer and pass the following entries:
For Cheque For Cash
Customer A/C Sundry A/c
Head Office Head Office
3.2.3.2.2 INWARD DD’S

This is the procedure adopted when the issuing branch sends copy of
the instrument as an advice. When the bank receives the advice, the
officer will pass the following entries:
Head Office A/c
DD Payable A/c
When the customer comes with the DD to get his payment, the
following entries are passed:
DD Payable A/c
Cash
If that customer is a Bank Al-Falah account holder then the following
entries are passed:
DD Payable A/c
Customer Account
3.2.3.3 FOREIGN REMITTANCES

Another type of remittances is foreign exchange transfer from another
country to a Bank Al-Falah account in Pakistan, through SWIFT. Bank
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Al-Falah for foreign exchange transfers takes the help of Citi Bank for
routing.
Procedure for Foreign Transfers
The customer will come to Citibank to transfer money to Pakistan. The
entries passed will be:
Customer A/c
Citibank A/c
Citibank will then transfer that money to Bank Al-Falah Karachi. The
entries are:
Citibank A/c
Bank Al-Falah Nostro A/c (khi)
Later Bank Al-Falah will transfer the Nostro A/c money into the demand
account.
Nostro A/c Bank Al-Falah
Demand A/c
Now when the customer will come to take his money, the following
entries will be made:
Demand A/c
Customer A/c
3.2.4 CASH TRANSFERS

The cash transfers in the transact department are responsible with the
cash deposits and withdraws made by Bank Al-Falah Liberty Market
account holders. There are two types of cash withdraws and deposits.
The first is when a Bank Al-Falah Liberty Market account holder either
deposits or withdraws cash, while the second one is when a Bank Al-

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Falah account holder, with an online account can withdraw or deposit
money to his account from the Liberty Market branch.
3.3 CONCLUSION
My third and fourth week was full of learning and understanding of the
functions and operations of the clearing department. I got familiar with
the process of clearing and its types i.e. inward clearing, outward
clearing and intercity, IBC and OBC. I learned about different types of
crossing on cheques and about demand drafts, pay orders and
telegraphic transfers.
As part of my internship, I was responsible to collect cheques from the
customers that they deposited, put the official stamps on the different
kinds of cheques, register the return cheques in a register and make
OBC schedules.

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CHAPTER 4
CAR FINANCE
DPARTMENT
WEEK 5

Kashif Rana

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Manager Car Finance
In car finance department I was under supervision of Mr. Kashif Rana,

manager of this department. Flexibility and versatility are valuable
qualities of Mr. Kashif Rana. Beneath the flexibility and versatility he
has ability to b composed and never over-reacted with everyone
around. Versatility implies an openness, this openness allows him to
quickly change on time when necessary. Flexibility and versatility are
path ways to speedy responsiveness of Mr. Kashif.
He is a kind manager who is full of enthusiasm, with a bounce in their

step, with a can-do attitude. He is well committed to his goals and
expresses this commitment through optimism. He has a very clear
vision about his department’s goals and has the ability to articulate it
in accordance to the organization’s goal and vision.Small actions lead
to big picture; he is skillful at doing both: thinking big while also paying
attention to details.
4.2 AL-FALAH CAR FINANCE

Car financing has become one of the most selling financial products of
almost all banks. People prefer getting their cars financed rather than
paying upfront because it is convenient and lessens the burden of
paying a huge sum of money upfront. Bank Al-Falah offers you the
most convenient and affordable loans in Pakistan. Whether its funds for
a home renovation or purchase of your first car. Al-Falah car financing
is specially designed for you with easy, affordable and flexible
installments. There is a special software for leasing or financing your
car, that gets all your information required and makes a computer

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generated plan for our your car that suits your choice and your best
fits your financial position.
Some of the features of Bank Al-Falah Car Financing are:
• Tenure of 1-5 years

• Minimum down payment- starting from 10% of car value
• 5 % extra at time of pre-mature payment.
• Insurance facility from three different insurance companies
• Tracking devices with all Suzuki Mehran and all Toyota Models
• Fixed mark up rates
• Co borrowers facility
The mark up rates for all locally build new cars is a follows:
Financing Product 1Yr 2Yr 3Yr 4Yr 5Yr
Car Loan for Brand New

14.00% 14.50% 15.00% 15.50% 15.50%
Vehicles
Source: Bank Al-Falah Website
4.2.1 BENEFITS AND FEATURES

 No hidden charges
 Minimum down payment
 Complete repayment at any point of time
 Balance transfer facility [BTF] for existing as well as new clients
from other banks.
 Tenor period ranging from 1 to 7 years.
 Financing of all brand new locally assembled vehicles.
 Financing limit ranging between Rs.200, 000/- to Rs. 4,000,000.

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4.2.2 CORPORATE & INDIVIDUAL CAR
LEASING
BAL’s recently introduced car leasing facility for individuals and
corporate sector has set now dimensions for the product. Now you are
provide with the option of either to get the vehicle leased or financed.
4.2.3 INSURANCE
Renowned and reliable insurance companies are offering the
competitive rates of insurance. Pay year insurance premium in
advance (at the time of down payment) and remaining in the
subsequent equal monthly installment. Rates are varied for different
insurance companies:
Al-Falah refers to various companies; Following are the most commonly

used insurance companies which are offered by the BAL.
NAME OF RATE OF
COMPANY INSURANCES
Adam Jee Insurance 4.5 %
EFU 5.5 %
Atlas Insurance 3.9 %
• Various car types are insured at a different rate, but for cars
above 2,000 cc trackers are used for which extra insurance are
provided.
• There is a new policy that Suzuki Mehran must are issued only
with tracker and the insurance + Tracker rate of 5.5 % P.A.
• It is meant for increased safety.

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4.2.4 MARK UP
Offering lowest rate of markup of 13.5%, (per annum), BAL has
captivated a major market share and so is the plan for
future. This markup is only for the customers who want to get its
car financed or leased for One year only, as the duration of
financing increases, the markup increases as well, for the car
leased for 7 years (Suzuki Liana) the markup is 16 % P.A. Bank
Al-
Pak Suzuki Cars 11.9 %
All other local assembled
12.9 %
Cars
Imported Cars 12.9 %
Falah's mark-up rates are as follows:
4.2.5 REPAYMENT
Easily affordable installments on monthly basis in the form of
postdated cheques will set you free of depositing your rental cheques
every month. BAL is offering a very comfortable and affordable
repayment plans that can be customized with the requirement of every
customer’s need. For example is a customer can not pay heavy
installments then the there can be a easy installment plan with high
down payment, so that the customer doesn’t can easily pay back the
loan. Another facility BAL is giving is that, you can pay back the entire

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loan (But not before 1 year after disbursement) at any time with the
Plenty of just 5 % of the total amount outstanding.
4.2.6 SECURITY
Hypothecation of vehicle in the name of the Bank Al-Falah Limited.
When the car is delivered to the customer, on the registration book,
BAL marks a lien and this entitles the bank to use his all rights incase
of nonpayment of loans. Customer has already signed in the legal
documents regarding hypothecation, so bank can take all the legal
actions. Secondly, the duplicate key of the car is in custody of the
bank, and if in any case of taking the vehicle back, bank has all the
rights to use the duplicate key. When the loan is paid up, it’s the
responsibility of the bank to return back the Original Papers of the car
and the duplicate key.
4.2.7 CO-BORROWER
Acting as a co borrower, will enables your family members (spouse,
children -18 years and above) to avail the financing facility and can get
the car registered in their names as well. This is another a vital facility
which is being provided by the bank to entitle is customers a more
comfortable business with the bank. CO-borrower is a very important
concept and has vital significant like and the most important is that if a
person is not eligible to get a car by its own, he/she can contact any
person (usually close relative) on his/her documents and statement,
and most importantly the name on the Registration book is of that co-
borrower.

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4.3 REQUIRED DOCUMENTS FOR CAR
LOAN
There are some essential documents required by the BAL according to
the polices of the SBP. The file of the customer contains all the
following documents, and if all the documents are enough in
convincing the authorities that the customer is not going to default and
will repay the loan without delay then the case is approved and loan is
disbursed.
4.3.1 FOR BUSINESSMEN

 Copy of NIC
 NTN
 Bank statement last 6 months
 2 photograph (Supplementary)
 Proprietorship certificate (Supplementary)
4.3.2 FOR SALARIED PERSON

 Copy of NIC
 2 photographs bank statement last 6 months
 Salary certificate (3-months)
 NTN Utility Bills(PTCL)
4.3.3 FOR PARTNERSHIP FIRMS

 Partnership Deeds
 Copy of NTN
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 Form –C or firm Regulations certificate
 Balance sheet
 Copy of NIC’s of all partners
 Copy of Utility bills(PTCL)
 Partnership declaration form
 Income Statement
4.3.4 FOR SOLE PROPRIETORSHIP

 Copy of NTN
 Balance sheet
 Copy of NIC
 Copy of Utility bill
 Bank Declaration form.
4.4 ELIGIBILITY
Yes now people get a car loan from Bank Al-Falah to purchase a brand
new car if we are:
➢ Pakistan National Identity Card holder
➢ Over 20 years of age (maximum 60 years in case of salaried and

62 in case of a business person at the time of maturity of the
loan)
➢ Salaried , Business man of self employed

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4.5 SPECIAL FEATURES
 The car is the security, which will be hypothecated in favor of the
Bank and the lien will be marked with register.
 You have the option to repay the loan at any time during the
tenure of the loan.
 You will repay the loan by making easy monthly installments to

Bank Al-Falah in the form of post dated cheque.
 Bank Al-Falah has made arrangements with the top insurance

companies who are offerings special lowest rates for Bank Al-
Falah clients. (First year’s insurance has to be made in advance
and the remaining years in equal monthly installments)
 You have to pay a one-time fee of Rs. 3000/- being amount of

processing and documentation charges and the first year’s
insurance premium.
 Initial down payment that the client has to make is 20% of the
value of the car.
 The loan can be availed from 1 year to 5 years with early

adjustments facility at any time before the maturity.
 The minimum amount of loan facility that the client can have is
Rs.200, 000/- and maximum amount is Rs. 4,000,000/-.
 Client can apply for all brand new Pakistani assembled

manufactured cars(Unregistered)
 You can get a car loan from Bank Al-Falah to purchase a Brand
new car if you are
○ Pakistan National Identity Card Holder

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○ Over 20 years of age (maximum 60 years in case of
salaried and 62 in case of a business person at the time of
maturity of the loan)
○ Salaried, Business man of self employed.
 You can include your spouse, children (18 years and above) or
parents as co – applicants for the car loan and the car can be
registered in their names.
4.6 PROCEDURE FOR CAR FINANCING

The procedure for car financing starts when a customer comes and
asks for a plan for a specified car. When he receives this plan, he will
fill an application form for a car financing, stating the car he wants to
finance, its color, personal details and two references. They also pay a
processing fee which is non refundable.
The bank then conducts a verification of the two references, which for
Bank Al-Falah Liberty Market is conducted in Rawalpindi. A ‘Verisys’ is
also conducted on the applicants CNIC and a Customer Credit
Information Report is taken from the CIB.
After the verification process is completed, a Credit Line Proposal (CLP)

is generated by Bank Al-Falah Liberty Market, to be sent to the Area
Office for a final approval with all other documents as well. The final
authority of passing the application remains with the Area Office.
After the Area Office approves the application, the customer will make
the down payment, give the bank post dated cheques and sign a legal
document with the bank.
When this process is complete, a quotation is sent to the car dealer for
the specified car, insurance documents are sent to the specified
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insurer. Later on the car is registered with the Excise and Taxation
Officer and is given a number.
When all this process is complete, the key to the car is handed over to
the customer with all documents relating to the car. When the tenure
for the car financing is completed, the bank issues a NOC to the
customer.
As part of my internship I had to complete the final legal document

signed by the customer, by writing in detail about the car, the
financing period and witnesses pertaining to the agreement etc.
4.7 CONCLUSION
This department keeps an all in all fascination for me. It is totally a
different category from other departments of those I got experience. In
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this department I got the opportunity to make practice of some most
important topics of finance that I have learned in my university and to
exercise those concepts in real corporate world like amortization table,
determination of interest rate etc.

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CHAPTER 5
ACCOUNTS DPARTMENT
WEEK 6

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Hamid Siddique
Incharge Accounts Department
Hamid Siddique, the incharge of accounts department is a nice person.

He is very much supportive and obliging to his subordinates. During
my entire stay I observed that he is a kind manager who believes in
self empowerment of the employees. The culture I observed in this
department was very friendly; where all the employees were
performance oriented and were highly focused towards the end
results.
He is in a habit of resolving conflicts, if any, with effective

communicating skills. He always for the ways to solve client’s problems
and deals with inter-department with a win approach. His attitude and
management style is not of commanding type, but of collaboration and
co-operation
5.2 ACCOUNTS
Most important department of the bank is concerned with
 Revenues
 Expenses
 Assets
 Liabilities
These are the pillars of business.

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The accounts department is supervised by Mr. Hamid Siddique and
assisted by Mr. Majid Malik and Mr. Hafiz Naveed. In this
department, all the vouchers are posted during one day are sent to
Accounts department next day. These vouchers are already posted to
computer by the concerned department. The accounts department has
to tell that all the vouchers are posted under the right head. Amount,
date, stamps, signatures all the requirements for cheques and
vouchers are fully checked.
If any kind of renovation or construction or rebuilding is done, all is

paid from the Accounts department. Like petrol for the car, stationary
charges, medical allowances, etc are all paid by this department
5.3 MAJOR ACTIVATES

Accounts department is totally a backend department and is not linked
to customers at all. All the day’s transactions inside, outside the
branch and for other banks are handled with this department. This is
one of the most sensitive departments because the customers account
are credited and debited solely by this department so there is a very
strict check and balance system for this department and each
transaction is monitored and rechecked at least twice and supervised
even by Manager Operations if amounts are high. Major activities in
accounts department are
 Maintaining accounts of customers

 Monitoring & posting daily activities and transactions
The major activates are to update customer’s account continuously
and on daily basis. Because more of less each and every account is
been credited or debited by some amount so the purpose of this

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department is to make sure that the right person’s account is credited
and debited.
5.3.1 MAINTAINING ACCOUNT OF CUSTOMERS

Once the account is created by the Account Opening Department it is
not duty of accounts department to continuously monitor each and
every account on daily basis. They monitor which account is
performing well and which is not? Which account and which customer
needs special care and special services? There are special accounts
associated with credits and loans they are monitored specially.
5.3.2 MONITORING & POSTING DAILY

ACTIVITIES & TRANSACTIONS
Monitoring daily activities include each and every transaction from all
customers’ accounts including, ATM transaction, International
remittance, local remittance, inward and outward transactions etc. The
responsibilities in the accounts department are to debit and credit
each and every transaction, monitor it, supervise it and special
transactions which require supervision by higher authorities should be
supervised.
5.4 FUNCTIONS
5.4.1 REPORTS

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It generates reports like Statement of Account Activity (a report on the
activity of all accounts at Bank Al-falah Liberty Market), Statement of
Affairs (a report on the assets and liabilities of Bank Al-falah Liberty
Market), Statement of Foreign Exchange (a report on the foreign
exchange currencies at the bank) and Statement of Profit & Loss (a
report on the income and expenditures of Bank Al-falah Liberty
Market).
These reports can be generated at daily, weekly, monthly, quarterly or

yearly basis as required by the bank.
5.4.2 INCOME AND EXPENSE

The department also needs to calculate the revenues and expenses,
control expenditure and forecast profits every month.
5.4.3 BUDGET
Formulation of yearly budgets & targets in consultation with the branch
manager is also done by the accounts department.
5.4.4 STORAGE OF RECORDS

Accounts Department also has the duty to store vouchers and system
generated reports.
5.4.5 PAYMENTS
The accounts department is responsible to pay vendors on behalf of
the bank with authorization from the branch manager. It also has to
amortize large payments and calculate depreciation of branch assets.

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5.4.6 ACTIVITY CHECKING
In the accounts department, I had to do daily activity checking and
there are four stages in which activity checking takes place:
1. Collecting vouchers, cheques etc from all departments

2. Sorting Vouchers
3. Checking Activity
4. Packing
5.4.6.1 COLLECTING VOUCHERS
The first stage of activity checking is collecting all vouchers, cheques,

DD’s, pay order, pay slips etc from all departments of the bank. Mainly
vouchers come from the operations department. After collecting these
vouchers etc from the departments, we need to check if all stamps are
stamped on these vouchers etc.
5.4.6.2 SORTING VOUCHERS
After all vouchers are collected, they need to be sorted into eight
categories:
1. Customer Debit: Includes debit vouchers and cheques

2. Customer Credit: Includes credit vouchers and credit slips
3. Income: Income vouchers
4. Expenditure: Expenses vouchers and payment vouchers
5. Others: Includes vouchers about excise duty, FED, teller, ATM,
payables etc
6. Online: Contain online vouchers and online credit slips etc
7. Head Office (H.O): Includes HO vouchers and IBCA, DD advices

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8. Bills Payable General (BPG): Includes vouchers and DD, Pay
orders, Pay slips etc
5.4.6.3 CHECKING ACTIVITY

After sorting takes place, daily activity is checked using the statement
of account activity, which contains all daily activity of the accounts in
the bank. Activity checking is done by seeing if the values and account
numbers in the sorted vouchers match that of the activity and whether
or not there is any missing activity that is not in the vouchers.
5.4.6.4 PACKING
After the activity is checked, all sorted vouchers are counted, both
debit and credit and then packed by totaling the vouchers.
5.5 CONCLUSION
During my sixth week of internship I learned the process of checking,
maintaining, and record keeping of accounts i.e. all operation of the
branch, income from operations and expenses and reporting to the
area office about all the operations.

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CHAPTER 6
SWOT ANALYSIS
6.1 STRENGTHS
Bank Al-Falah is considered to be a very sound bank in the
financial circles. A bank, where the customers can safely keep their
money as long as they want. I am pointing some of the major strengths
of the bank
6.1.1 COMPASSIONATE CUSTOMER SERVICE

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The officers of BAL are considered as one of the most able
professionals in the banking world (some belong to BCCI). However,
they have added some local flavor in accordance with their targeted
segmented. Especially, in Circular Road Branch, I observed that they
interact with their clients as if they are their personal friends and
discuss about their problems as their own.
6.1.2 GOODWILL & TRUST

As a result of the compassionate and personalized services of the
officers, the clients’ perception for BAL is very high. They have trust
and feel themselves to be secure while banking with BAL.
6.1.3 LOCATION
Bank Al-Falah has opened all its branches at commercial areas so that
the customers or clients face no problems in reaching to the bank. For
example, Circular Road branch for being situated in business and
commercial hub of Lahore has second largest volume in trade finance.
6.1.4 FOREIGN TRADE BUSINESS

The bank is focusing on Trade Financing; it attaches great significance
to the development and maintenance of healthy correspondent
relationships with other banks and financial institutions. Towards this
pursuit, BAL has developed excellent business relations with foreign
banks, whose support in terms of lines of credit extended to the bank,
has enabled it to handle the ever-growing trade volumes. During year
2000, the bank handled foreign trade business in excess of PKR 30.6
billion, representing an increase of 92% over the previous year.

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6.1.5 WIDE BRANCH NETWORK
Bank Al-Falah’s objective has been to expand its branch network to
meet clients’ needs. It is heartening to note that in just three years,
which is considered the infancy stage in the industry, the bank has
increased the branch network from 3 to 23. And, due to the growing
business requirements, there are 10 proposed branches in different
cities. The expansion program is strategically important to increase
customer base and to approach different customer segments.
6.1.6 THE COMPUTERIZED SYSTEM

BAL has got a reliable and easy to use internal computer system. Every
information regarding the transactions in customers’ deposits has been
computerized. Currently, bankexel is being practiced for this purpose
but very soon, a new program named ‘banksmart’ will start functioning
(it has started functioning in Clifton branch).
6.2 WEAKNESSES
Perfection is only the claim of Allah Almighty. No other being
living or dead can say this for itself. Similarly, Bank Al-Falah also has
some shortcomings that need to be mentioned:
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6.2.1 ADVERTISEMENT
BAL has formulized a lot of products and services for its customers,
even more than other commercial banks, but any advertisement on
electronic media has not been seen. Since, BAL’s major competitor
Union Bank Limited has started large media campaign, so keeping in
view these threats, Bank Al-Falah should emphasize more on its
advertisement.
6.2 2 PROBLEMS OF EMPLOYEES

I observed during my internship that some of the employees were
burdened with over work. So I think that the work should be distributed
according to their post and capabilities.
6.3 OPPORTUNITIES
Bank Al-Falah has grown up its business with a very high pace and it
has got tremendous popularity, even with in a very short span of time.

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There are many opportunities for the bank and by availing that it can
stand amongst the top foreign banks.
6.3.1 INFORMATION TECHNOLOGY

All the opportunities of the 21st century are to be availed in the
information technology. Information technology is the future. Therefore
BAL should emphasize much on IT, especially the E Banking. Bank can
design a universal account like other foreign banks, to enhance online
facilities.
6.3.2 EXTENSION OF BRANCH NETWORK

Bank Al-Falah’s growing business requires an extensive branch
network. There are great opportunities for BAL for the expansion of its
business.
6.3.3 GROWTH IN DEPOSITS

BAL has introduced a number of financial schemes including special
royal accounts. These accounts have their unique features (discussed
earlier). During the last three years, BAL’s deposits have been
increasing @ 30%, which is a very healthy sign. Therefore, with the
commencement of new schemes there can even be a greater increase
in its deposits.
6.4 THREATS
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6.4.1 ECONOMIC CONDITIONS
Despite the difficult circumstances that confronted the banking
sector in particular and the country in general, Bank Al-Falah has been
still highly profitable. But, the facts can’t be denied and there might be
an adverse impact of such situation.
6.4.2 COMPETITORS
Bank Al-Falah is facing a strong competition by its major competitors;
Union Bank and Askari Commercial Bank. Business of these banks is
also growing with very high pace.
The SWOT analysis of the bank signifies that its strengths overcome its
weaknesses and its opportunities are more than its threats. This is a
positive sign for any organization.

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CHAPTER 7
SUMMARY
7.1 SUMMARY
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With the development of economies and globalization, exposure to
corporate world and its culture is becoming a necessary and valueable
experience for college graduates entering the job market. Experience
after BBIT brings a significant edge to individuals like me when seeking
career employment. Successful completion of internship further
develops character; gain an increased awareness of skills, attributes,
personel qualities ad values.
The banking industry is also reaping the fruits of this economic boom
by growing rapidly over the past few years. There are a number of
mergers happening in the economy with foreign investments coming
into the banking sector.
It has been thirteen years since the establishment of Bank Al-Falah,

and since its establishment it has aimed to become the leading bank of
Pakistan by that provides outstanding services to its customers.
The bank has seen phenomenal growth in the past few years by
opening more branches in the country, increasing the deposit base,
while also increasing the assets and profits of the bank.
The services that Bank Al-Falah provides have a great market

penetration not only because of their features but also the profit and
markup rates that they charge. Also the products that Bank Al-Falah
provides cater to sector of the economy.
The six week experience, as an internee in this organization was very

useful. It gave me an opportunity to apply my theoretical knowledge to
practical field. It was absolutely an interesting and edifying experience.
My foremost objective of this internship project was to apply classroom
theory to real work situations, and to gain a richer understanding
about them that made me learn more about my chosen field.

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During my first 2 week’s stay in Bank Al-Falah, I experienced the
environmental and cultural gloom of corporate world of Pakistan. I was
quite able to understand the operations. I experienced that the
communication is the key weapon of any manager that could lead him
to resolve/explore any conflict / situation with great ease.
After 2 weeks I joined operations department, where I got familiar with

the process of clearing and its types i.e. inward clearing, outward
clearing and intercity, IBC and OBC. I learned about different types of
crossing on cheques and about demand drafts, pay orders and
telegraphic transfers. As part of my internship, I was responsible to
collect cheques from the customers that they deposited, put the
official stamps on the different kinds of cheques, register the return
cheques in a register and make OBC schedules.
Car finance department keeps an all in all fascination for me. It is

totally a different category from other departments of those I got
experience. In this department I got the opportunity to make practice
of some most important topics of finance that I have learned in my
university and to exercise those concepts in real corporate world like
amortization table, determination of interest rate etc.
In my last week of internship I was in accounts department where I

learned the process of checking, maintaining, and record keeping of
accounts i.e. all operation of the branch, income from operations and
expenses and reporting to the area office about all the operations. The
working in this department is quite boring like checking accounts on
daily basis is a very hectic job.
While doing my internship, I realized that this field has more

opportunity for career growth. There are loads of advantages

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connected with this field. One of the foremost advantages is opening
up your mind. Starting the day with reading newspaper is like religion
for all managers. Every moment, information plays an important role.
Indeed, information is a religion for financial organizations. The top
management of the bank is always developing strategies that cope
with unexpected challenges to deliver products and services more
efficiently.
An internship is an excellent way to determine if the industry and the

profession is the best career option to pursue. I believe an internship
program is not only valuable for a fresh graduate, but also for the
employers and IBIT itself.
For employers, it not only helps to establish a pool of potential

employees who have demonstrated their abilities, but also benefits
from introduction of fresh and new ideas.
On the other side, for IBIT, student feedback can bring a valuable and
effective curriculum improvement according to the needs of the ever
changing environment. It also reinforces positive relationships with the
business community, increases rapport with community interest, and
encourages community support for university programs.
In last I would like to share some of my good experiences and learning

that I got familiar with during my stay in Bank Al-Falah. I could say that
I found the key to success in corporate world after having my stay in
that meadow for six weeks.
Firstly, I think, honesty is one of the primary qualities a man should

have to be successful. Because in corporate world, if you are honest,
people trust you, they trust you with their money.

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Second would be hard work, there is no substitute for it. You just have
to toil in there and the results come. I have always been a firm believer
in hard work. If hard work doesn’t pay off in six months, it does in nine,
if it doesn’t pay off in nine, then it pays off in a year, but you just have
to keep toiling away.
Third is self motivation. I think many other people rely on others to get
motivated; you need to just go out there on your own and do your
best.
CHAPTER 8
RECOMMENDATIONS

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8.1 RECOMMENDATIONS TO BAL
I spent six weeks of my internship in BAL Liberty Market , Lahore.
During these six weeks, I felt myself to be a part of BAL. Even, this was
my first experience of working in a banking organization, but I learned
a lot from this experience. Based on my experience & observation
regarding the operations and policies of Bank Al-Falah, I have tried to
stipulate some recommendations for further improvement.
8.1.1 TECHNOLOGICAL ADVANCEMENTS

Bank Al-Falah should develop a modern connectivity architecture to
effectively maintain an online connection of the branch with other
branches and also the ATM link, which may include using modern
technologies like fiber cables, routers etc. Also backup links should also
be developed,
Also a proper IT department should be established in all branches, with

professional having the knowledge to maintain a secured connection

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with other banks. Also scheduled backups of data should be done with
in the bank.
8.1.2 WORKSHOPS AND COUNSELING

Work shop programs should be conducted in every city, rather than
just two centers, for all Bank Al-Falah employees. These workshops
should relate to all aspects of banking and may also be conducted with
other banks as a joint program.
Also as parts of the human resource training, counseling programs

should be started for junior executives or new entrants into the bank,
introducing them to their prospects in this industry.
The lower staff employed at Bank Al-Falah should also be given a

chance to succeed in life by training them in different simple jobs at
the bank, which my include sorting of cheques, phone banking etc.
8.1.3 INCENTIVES
Incentive schemes should be developed for the employees that can
help motivate them, which might include:
• Personal loans and car financing facilities for all ranks of

employees.
• Scholarship programs for all employees.
• Introducing employee awards at branch and regional levels.
• Job rotation programs to enhance the skills of employees.
8.1.4 PRIORITY BANKING AND BUSINESS

DEVELOPMENT DEPARTMENT

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There is no priority banking department at Bank Al-Falah, like that of
other bank. A priority banking department should be developed so as
to give even more exclusive and customized services to high end
customers with large deposit accounts. Also Business Development
Department should be developed in all branches, so that they can
actively find prospect customers to take up products from Bank Al-
Falah.
8.1.5 INNOVATIVE PRODUCTS

New and innovative products should be introduced by Bank Al-Falah,
like other bank such as Citibank and Standard Chartered Bank
develops for their customer. For this purpose, special teams should be
developed that include professional from all departments of the banks
to come with ideas. This process will increase the number of ideas
generated and even produce innovative products for the bank that
might give them the edge.
8.1.6 MARKETING
BAL has formulized a lot of products and services for its customers,
even more than other commercial banks, but any advertisement on
electronic media has not been seen.So, I think that there should be a
proper marketing department and advertisement expenditures of the
bank should also be increased to improve its visibility and to publicize
its financial schemes.
8.1.7 PLACEMENTS OF EMPLOYEES

There are some departments in the bank that do not have enough
employees, while some have more than needed. All this creates

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inefficiencies and so the operations manager should look at the
department of the branch and see where inefficiencies lie, in
consultation of with the heads of the departments and hire individuals
where there are less employees or rotate employees from other
departments.
8.1.8 AMENITIES IN BRANCH

There should be a prayer room developed in all branches as many
employees want to pray, but do not have the proper place to do it. Also
work like sorting, which takes up a lot of space should be done in a
separate place and amenities like television and internet connection
should be placed in the common room, so as to give employees a
relaxing environment when they have a break.
8.2 RECOMMENDATIONS TO INSTITUTE

OF BUSINESS AND INFORMATION
TECHNOLOGY
Institute of business and information technology is undoubtedly a first-
rate school in its field. Its MBIT & BBIT program are meticulously
designed to meet competitive international standards of modern world.
The course has optimal blend of IT tolls and management as science.
8.2.1 INTERNSHIP DURATION

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Once the foundation has been set at university, it is necessary to have
an experience of an internship to strike all the different things learned.
Presently, a minimum requirement of 6 week is not sufficient for a
promising graduate to really mingle in the shade of corporate world.
Graduates can not truly avail the novel benefit of the immense
opportunity of internship to learn in such a short span of time i.e. 6
weeks only. So I advocate that internship program must b of a
minimum duration of 3 months so that our youth could find a genuine
path of its career development.
8.2.2 SEMINARS
There should be proper arrangement through which the students of
senior batches who have passed out should come and meet with junior
students. In this way the students who are still studying will have the
knowledge of jobs. Their exposure to the real business world will be
broadened. Their contacts will be increased and when they would need
guidance they can get it from their own seniors.
Seminars should b held in which the business representatives should

visit our institution. In this way, the faculty as well as the students will
know that what is required in the business world now-a-days. One need
to b equipped with if one wants to get better job. Moreover, the
business organizations will also know the caliber of our students. They
should know that what subjects are taught to us and what is the value
of our degree.
8.2.3 TEACHER’S EVALUATION

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The teacher’s evaluation should be taken seriously. The students fill
what they want from a teacher but it is rarely taken into notice. It is a
perfect tool to cater to the students needs if properly used.
8.2.4 ADVANCED COURSES

In my view, the courses presently taught are not quite enough to fulfill
the continually changing needs of the business world. IBIT must
consider other advanced courses for auxiliary improvement of its
curriculum, like course Entrepreneurship.
In today’s world, organizations are now not bound to the borders only.
With the increase in the business of organizations and their business
approach, it provides with new prospects and unlocks the doors of
employments. So there is a need to give exposure of the course
International Finance to our BBIT students.

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INTERNSHIP REPORT

INSTITUTE OF BUSINESS & INFORMATION TECHNOLOGY

UNIVERSITY OF THE PUNJAB

The Caring Bank Page 1 Report By

The Caring Bank Page 2 Report By

In order to create confidence among the people, steps were taken to

With passage of time, activities of commercial bank increased. They

1.2 OVERVIEW OF FINANCIAL SECTOR IN

The Caring Bank Page 4 Report By

By following the partition, an expert committee was set up and this

Thus the history of banking system in Pakistan started with the

1.3 BANK AL-FALAH LIMITED

Upon closing down of BCCI, in 1992 the operations of BCCI in Pakistan

1.4 BANK AL-FALAH TODAY

The Bank is well positioned and geographically poised, to cater for

The Caring Bank Page 6 Report By

There are 282 Branches of Bank Al-Falah Limited in 75 different cities

Bank Al-Falah has emerged as one of the leading commercial banks in

To continuously offer courteous, professional and advanced banking

The Caring Bank Page 7 Report By

The Caring Bank Page 8 Report By

The Caring Bank Page 9 Report By

H.E. Sheikh Hamdan Bin Mubarak Al Nahayan

Mr. Abdulla Nasser Mr. Abdull

The Caring Bank Page 10 Report By

Mr. Nadeem Iqbal Mr. Sirajuddin

1.7.3 BOARD ADVISORY COMMITTEE

1.7.5 ORGANIZATIONAL CHART

Senior Executive Vice President

Executive Vice President

The Caring Bank Page 12 Report By

Assistant Vice President

Officers Grade I, II, III

Clerical Staff Non-Clerical

Cashier Typist Clerks & Guards

1.7.6 BANK AL-FALAH’S SLOGAN

1.7.7 BANK BELIEVES

The Caring Bank Page 13 Report By

1.7.8 GOALS & OBJECTIVES

Bank Al-Falah Limited objectives are as follows:-

➢ To create maximum economic value for share holders through a

➢ Leveraging BAL Investments in the IT field.

➢ Ongoing assessment of opportunities for customers, leading to

➢ To promote industrial, agricultural and socio economic processes

2. Bank Al-Falah is committed to building long-lasting relationships

3. The main focus is building relationships and being known by the

4. Core value and corporate culture is based on the belief that

The Caring Bank Page 15 Report By

6. Keeping in view the unrest among the Islamic Community on the

7. To acquire the reputation and status of bank which operates on

1.7.10 SHARE CAPITAL

1.8 BAL CREDIT RATING

The Caring Bank Page 16 Report By

1.9 BANK AL-FALAH BRANCH NETWORK

The Caring Bank Page 17 Report By

1.10.1 CAR FINANCING

The Caring Bank Page 18 Report By

✔ Lower Down Payment

1.10.2 HOME FINANCING

✔ Financing Limit : uptoRs.

✔ Tenure : upto 20Years

✔ Equity Participation : 30% Borrower / 70% Bank

1.10.3 RUPEE TRAVELERS CHEQUES