Malcolm Baldrige Quality Award

The award was established by the U.S Congress in 1987 to raise awareness of quality management and recognize U.S.Companies that have successfully implemented quality management. The US commerce departments national institute of standards & technology manages the award & American society for quality (ASQ) administers it.

Malcolm Baldrige Quality Award

Malcolm Balridge quality award symbolizes the highest standards of total quality management. The award is evaluated on the basis of seven sections in attaining global quality standards.These sections are:Leadership Information and analysis Strategic quality planning Human Resource development and management Management of process quality Quality & operational results Customer focus and satisfaction

Malcolm Baldrige Quality Award

There are a total of 1000 points for evaluating these seven sections. Each section is assigned certain points or weightage for evaluation.The sections are broadly categorized under three main headings 1. Driver 2. System & 3. Results The complete model with points is shown in the following slides.

Balridge Award Model

System Results

Driver

Information and analysis (75) Strategic quality planning (60) Human Resource development and management (150) Management of process quality (140)

Quality & operational results(180)

Leadership (95)

Customer focus and satisfaction(300)

Note: Figures in bracket indicate number of points kept for evaluation ( Total points = 1000 )

Leadership

Criteria
Senior executive leadership Management for quality Public responsibility Total

Points
45 25 25 95

Information & analysis

Criteria
Scope & Management of quality & performance data Competitive comparisons & benchmarking Analysis & uses of company-level data Total

Points
15 20 40 75

Strategic quality planning

Criteria
Strategic quality & performance planning process Quality & performance plans Total

Points
35 25 60

HRD & Management

Criteria
Human resource planning & management Employee involvement Employee education & training Employee performance & recognition Employee wellbeing & satisfaction Total

Points
20 40 40 25 25 150

Management of process quality

Criteria
Design & introduction of quality products Product production & delivery processes Business & support service processes Supplier quality Quality assessment Total

Points
40 35 30 20 15 140

Quality & operational results

Criteria
Product & service quality results Company operational results Business & support services results Supplier quality results Total

Points
70 50 25 35 180

Customer focus & satisfaction

Criteria
Current & future customer expectations Customer relationship management Commitment to customers Customer satisfaction determination Customer satisfaction results Customer satisfaction comparison Total

Points
35 65 15 30 85 70 300