Fundamentals of Communication Skills Unit 1

1. _________ linked people together in an organization to achieve a common purpose. a. communication b.speaking c.listening d. calling 2. Communication facilitates ________ and __________ of performance. a.control and evaluation b.speak and evaluation c.language and evaluation d. a.skimming and evaluation 3. Say whether rue or !alse" Communication helps officials to motivate the employees. a. True b.!alse c.#ot define d.#one $. Say whether rue or !alse" %n organization cannot function as an open system by communicating effectively with the environment. a. rue b.False c.#ot define d.#one &. Say whether rue or !alse"Communication links people together to strengthen relationships. a. True b.!alse c.#ot define d.#one '. (n normal circumstances) when the message is transferred from one person to another) it is called as ____________ . a. inter-personal communication b.speak and evaluation c.language and evaluation d.skimming and evaluation *. he person who sends the information is called ________ or ______ . a. Transmitter or sender b.speak and evaluator c.mediator and evaluator d.skimmer and evaluation +. % telephone is an e,ample of ____________ in a communication a. channel b.speak c.mediator d.skimmer -.__________________is a person who transfers the message a. Transmitter b.speak c.mediator d.skimmer 1..____________ interpretation of the received message a.Decoding b.speak c.mediator d.skimmer 11._________________ia a person /s0 receiving the message a.Receiver b.speak c.mediator d.skimmer 12.___________________ conversion of the message into a format that a receiver can understand. a.Encoding b.speak c.mediator d.skimmer 13___________reply that confirms whether the information sent has been understood or not. a.Feedback b.speak c.mediator d.skimmer 1$. 1hen 2a3 from (ndia goes to Canada) he converses with the ta,i driver with his broken !rench and is misunderstood. his is a good e,ample of _____barrier. a.language b.speak c.mediator d.skimmer 1&. 1orkers in a factory with machines making a lot of noise) find it difficult to communicate smoothly because of __________ barrier. a.environment b.speak c.mediator d.skimmer 1'. 4ue to thunder and lightning) all telephones in your lab are down. his situation is a good e,ample of _________ barrier. a.channel b.speak c.mediator d.skimmer 1*. Continuous shaking of legs while working is an indication of ____. a. Self5confidence b. Superiority c. Stress d. 4efensive 1+. _________ is the study of touches as non verbal communication. a. 6apatics b. 7ocalic c. Oculesics d. 8estures 1-. Clothing and hair styles are e,amples of ___ communication.

a. Subjective b. 9b3ective c. para linguistics d. prosodic 2.. :rosodic features of speech are_________ and __________ . a. intonation and stress b. dress and music c. touch and voice ;uality d. <,pression and rolling of eyes. 21. ___________ is a gesture of shame or subduing. a. #odding b. 6ead shaking c. 6ead turning d. bent head 22. he primary means of conveying social information among the humans is ___________. a. gestures b. facial e pressions c. clapping d. nodding

!nit "
#uestion $!se the suitable preposition in the blanks$ 1. (t is almost time. 6urry up= he train will leave _______ five minutes. a.in b.by c.across d.without 2. _______ the end of %pril) we go ________ holidays. a.b%&for b.by)across c.across )for d.without)for 3. >y father leaves me ______ school ___ his way to office ______scooter. a.at&on&b% b.by)on)at c.across ) on)at d.without) on)at $. ?eautiful resorts are coming up _________ the sea. a.near b.by c.across d.without &. @ou can hang grandfatherAs portrait ____________ the shelves. a.above b.by c.across d.without '. 4o you mind taking your legs______ the table. a.off b.by c.across d.without *. 1hen ( saw my friend) ( was walking _______ the road _____ my dog. a.across&'ith b.by)across c.across )for d.without)for +. % beautiful butterfly flew _____ our window and landed ________ my bed. a.inside&on b.for)by c.for)across d.in)without -. Could you help me put this film ____________ the cameraB a.into b.by c.across d.without 1.. (s that man ______________ a beard a priestB a.(ith b.by c.across d.without 11. :lease donAt go away _______________ telling me= a.'ithout b.by c.across d.without 12. 1ho was this portrait painted ____________________ B a.for b.by c.across d.without 13. Ceaning _____ the big tree he was recalling _________ his mind) the pleasant memories ____________ his college days. a.against&from&of b.by )in)for c.across)in)for d.without)in)for 1$. he nose ______________ an elephant is called the trunk. a.of b.by c.across d.without 1&. 2amola walked _______ the tree ___________ search of her lost ring. a.around&in b.by)in c.across)in d.without)in 1'. 1e have been living ________ this street __________ three years. a.of&for&from b.by)in)for c.across)in)for d.without)in)for 1*. here is a parcel __________ books __________ you. (t is _________ the 9,ford Dniversit :ress. a.of & for&from b.by)in)for c.across)in)for d.without)in)for

1+. Suman has been waiting ___________ %run ________ 1. oAclock. 6e wonders whether he is coming at all. a.for&since b.by)in) c.across)in d.without)in

Unit 3
1 (n order to become a good learner) one has to become a good listener / rueE!alse0 a. True b.!alse c.#ot define d.#one 2 6earing is the specialized form of listening / rueE!alse0 a. rue b.False c.#ot define d.#one 3 6earing is an active process where as listening is a passive process / rueE!alse0 a. rue b.False c.#ot define d.#one $ o solve any problems involving complaints) one should master the art of listening / rueE!alse0 a. True b.!alse c.#ot define d.#one & Cistening is an interactive process. / rueE!alse0 a. True b.!alse c.#ot define d.#one '. he other name for evaluative listening is _________________ . a.)ritical b. herapeutic c.Critical d.Comprehensive *. o e,tract key facts from a verbose communication) one should have the skills of _______________ listening. a.)omprehensive b. herapeutic c.Critical d.Comprehensive +. he type of listening where different types of sounds are recognized and differentiated is called as __________________. a.Discriminative b. herapeutic c.Critical d.Comprehensive -. Cistening to good music is a type of __________________ listening. a.*ppreciative b. herapeutic c.Critical d.Comprehensive 1.. ___________________ listening is also known as relational listening. a.Dialogic b. herapeutic c.Critical d.Comprehensive 11. (n _____________________ listening) the listener not only empathizes with the speaker) but also suggests some change) so that the speaker develops himself in a desired way. a.Therapeutic b. herapeutic c.Critical d.Comprehensive 12. urning oneAs attention to other important things instead of listening to the speaker at a point of time is considered a good habit of listening./ rueE!alse0 a. rue b.False c.#ot define d.#one 13. :aying attention to the presentation of the speaker instead of the sub3ect is a barrier of listening. / rueE!alse0 a. True b.!alse c.#ot define d.#one 1$. % technical or complicated sub3ect is not at all a barrier for effective listening. / rueE!alse0 a. rue b.False c.#ot define d.#one 1&. oo much attention to the facts told by the speaker may result in missing the underlying message. / rueE!alse0 a. True b.!alse c.#ot define d.#one 1'. % good listener should always 3ump to conclusion at the beginning of the speech without waiting for the speaker to complete the facts and messages that he intends to pass on to the listener. / rueE!alse0 a. rue b.False c.#ot define d.#one 1*. #odding of the head and repeating some words of the speaker) is a strategy to be used while practicing passive listening. / rueE!alse0 a. rue b.False c.#ot define d.#one

1+. 1hen a client has called you to complain about the service of your office) you should thank him for calling. / rueE!alse0 a. True b.!alse c.#ot define d.#one 1-. % sincere apology from you will usually diffuse a lot of frustration that the client has. / rueE!alse0 a. True b.!alse c.#ot define d.#one 2.. %s a professional and a practiced listener) you should stay the course and remain calm and level headed even when the client is using harsh or vulgar language. / rueE!alse0 a. True b.!alse c.#ot define d.#one

!nit +
1._____________ 2eading is a :sycho5linguistic guessing game. a.(ebster b.SF32 c. main idea d. recalling 2. he first level is the__________ to the matter that is read. a.literal response b.SF32 c. main idea d. recalling 3. o read efficiently) one need not have the knowledge of the grammar. / rueE!alse0 a. rue b.False c.#ot define d.#one $. he techni;ue of reading evolved by 2obinson is commonly called as _______. S#,R b.redirect c. main idea d. recalling &. ?y surveying one will be able to gauge the _____ of the te,t. a.main ideas b.SF32 c. middle idea d. recalling '. 1hich is the fourth stage of reading techni;ue evolved by 2obinsonB main ideas b.SF32 c. middle idea d. recalling *. ________ means checking whether the earlier stages of reading were followed promptly and efficiently. a.Revie'ing b.SF32 c. main idea d. recalling +.G @ou go to a book store and see a rack full of books) with the same title) but different authors. @ou donAt have time to read the pages before deciding on buying the book. 6ence) you ;uickly go through the contents) title page and the blurbG he type of reading that you did in the bookstall is____________. a.skimming b.SF32 c. main idea d. recalling -. 2eading is thinking under the stimulus of the printed page a.(ebster b. !rancoise 8rellet c.2obinson d.3ames 1.. 1hen you read for necessary background information about what is going on within the institution where you work) or within your group) it is called reading for______________. a.-nternal information b.SF32 c. main idea d. recalling 11. 2eading for the information of what is going on in your field) but outside your own work place is called ______________. a.E ternal -nformation b.SF32 c. main idea d. recalling

12 .@ou may need to do something concrete in the not too distant future after you have read whatever it is you are reading5 this is ____________. a.*ction Reading b.:rofessional reading c.drama 2eading d.e,tensive reading

13 ____________ is done when you need to continue learning and studying so that you develop your own thinking and skills. ?ut you should bear in mind that the te,t itself is not written strictly for any one purpose.

a..rofessional reading

b.(nternal reading

c.%ction 2eading

d.e,tensive reading

14.Careful reading) to find out the specific) clear details) is known as_____. 6ere) you donAt 3ust run your eyes across the page) but look into the information for specific details. a.Scanning b.SF32 c. skimming d. recalling 15. 1e might get hold of a novel) a comic strip) a magazine etc. 1hen we read for the pure pleasure of reading we call it __________. a.e tensive reading b.:rofessional reading c.%ction 2eading d.intensive reading

1'. 1hen we read shorter te,ts like a research paper) for getting specific detailsEinformation we read slowly with a lot of concentration. his is _____________. a.-ntensivereading b.:rofessional reading c.%ction 2eading d.e,tensive reading 17. ?ut there are situations when we have to read things aloud) like the notices and circulars) when others donAt have access to it. @ou need to read the instructions aloud to students or employees so that there is no confusion later. his is ____________. a./oud and Silent Reading b.:rofessional reading c.%ction 2eading d.e,tensive reading. 18. 000000000000000techni;ue of reading is evolved by 2obinson in his book H<ffective StudyH /1-*.0.

a.S#,R Techni1ue of Reading

d.e,tensive reading

b.:rofessional reading

c.%ction 2eading

2.. 1hat do you mean by ISA in the SF32 method of reading a.Surve% b.scanning c. skimming d. scrolling

!nit 2
1. % ______________ is a group of sentences relating to a single topic.(n other words) it develops a single central idea. a..aragraph b.scanning c. skimming d. scrolling 2. _____ sentence e,presses the theme of a good paragraph. a.Topic Sentence b.scanning c. skimming d. scrolling 3. he _______fourth steps that have to be followed while writing a paragraph are" a.:rewriting b.1riting c.<diting d..ublishing $. he ___________ stage is when you check your paragraph for mistakes and correct them a.:rewriting b.1riting c.Editing d.:ublishing &._________7essels >ake the >ost #oise. a.:rewriting b.1riting c.<diting d.empty '. Dse correct coordinating con3unctions in the blanks"@ou sang well ____ you need a little more practice. a. but b.and c. so d.so *. Dse correct coordinating con3unctions in the blanks"She opened the door ___ walked in. a. but b.and c. so d.so

+. Dse correct coordinating con3unctions in the blanks" he river was not deep enough) ____ they returned home. a. but b.and c. so d.so -. Dse correct coordinating con3unctions in the blanks" 6e _____ remembers your name _____ your face. a. neither&nor b.either)or c. so)it d.so)did 1.Dse correct coordinating con3unctions in the blanks" !ather doesnAt want to send me to %ustralia) _____ ( am continuing my studies here. a. but b.and c. so d.so 11.% word) which e,presses a sudden and intense feeling of surprise) 3oy) fear) sadness is ___________. a.-nterjections b.co5ordinate con3unction c. subordinate con3unction d.closing sentence 12.____________3oin two ideas or sentences) which are of importance. hey also 3oin two words of e;ual grammatical rank. a.(nter3ections b.co-ordinate conjunction c. subordinate con3unction d.closing sentence 13_______________ are the con3unctions that connect the incomplete idea to the main. a.(nter3ections b.co5ordinate con3unction c. subordinate conjunction d.closing sentence 1$. he ____________ is the last sentence in a paragraph. (t restates the main idea of your paragraph. @ou write the these by restating the main idea of the paragraph using different words. a.(nter3ections b.co5ordinate con3unction c. subordinate con3unction d.closing sentence 15.___________come after the topic sentence) making up the body of a paragraph. hey give details to develop and support the main idea of the paragraph.@ou write supporting details by giving supporting facts) details) and e,amples. a.(nter3ections b. Supporting Details c. subordinate con3unction d.closing sentence 16. he __________ is the first sentence in a paragraph. (t introduces the main idea of the paragraph. o write the topic sentence) summarize the main idea of your paragraph. (ndicate to the reader what your paragraph will be about. a. Topic Sentence b.co5ordinate con3unction c. subordinate con3unction d.closing sentence 17. % good paragraph) like a good sentence must possess the following" a. !nit%& Order and 3ariet% b.Dnion) 9rder and 7ariety c.Dnity) 9vious and 7ariety d.Dnity) 9rder and 7alidity

!nit 4
1. 1hile writing letters) avoid verbose language and long winded sentences to state simple matters. / rueE!alse0 a. True b.!alse c.#ot define d.#one 2. 1hile writing letters) you should write as you wish. / rueE!alse0 a. rue b.False c.#ot define d.#one 3. Simple words should be used while writing letters. / rueE!alse0 a. True b.!alse c.#ot define d.#one $. Courtesy should be of prime importance while writing business letters./ rueE!alse0 a. True b.!alse c.#ot define d.#one &. ____ should not be provided in the resumeJ it should be provided only on re;uest. a.Reference b.8rammatical c. elegraphic messages d.%pology '. _______ mistakes in the resume shows the incompetence of the writer. a.2eference b.5rammatical c. elegraphic messages d.%pology

*. 1hile composing _____) only key words and phrases are used. a.2eference b.8rammatical c.Telegraphic messages d.%pology +. 1hile writing ______ letter) take full responsibility on the problem caused. a.2eference b.8rammatical c. elegraphic messages d.*polog% -.@ou will be writing letters to other organizations and institutions) customers) clients) suppliers) government officers) credit agencies) employees etc. hese letters are commonly called________. hese are usually written to inform readers of specific information. a. Complaint letters b. %pology letter c.business letters d. covering letter 1.. (f you have to enclose any documents along with the letter)you must mention it. he word in abbreviated form encl. is typed two line space below the nameE position that you had specified indicated.this is known as __________. a. Enclosure b.8rammatical c. elegraphic messages d.%pology 11.____________can be used for the purpose of having products replaced or money refunded) for changing company policy or government legislation) for influencing the media) and so forth. a. )omplaint letters b. %pology letter c.business letters d. covering letter 12.%n effective___________is an important part of the business correspondence that would make your life in work place easy. o err is human) so instead of dwelling on the mistake committed) it is better to act ;uickly in order to resolve the problem. a. Complaint letters b. *polog% letter c.business letters d. covering letter

13.#ormally a 3ob application contains two parts"a___________ and a _____. (t is also known as ?io5data or Curriculum 7itae. a. Complaint letters)2esume b. %pology letter)2esume c.business letters)2esume d. covering letter & Resume 1$.____________is the first paper that is read by a :ersonnel >anager) which suggests to him whether you are fit or not for the re;uirements of his company. a. Complaint letters b. %pology letter c.business letters d. covering letter 1&. 1ith the help of___________) the letter can be traced at a later date. a. reference b. %pology c.business d. covering

1'.___________ can be sent through fa,) email or telegram. a.small message b. lage messages c.business message d. covering

!nit 6
1 9nly officers authorized to issue them can issue memos concerning disciplinary action. / rueE!alse0 a. True b.!alse c.#ot define d.#one 2 he miniature version of the memo is called as action. / rueE!alse0 a. rue b.False c.#ot define d.#one 3 Dse simple language without clichKs while writing a memo. / rueE!alse0 a. rue b.False c.#ot define d.#one $ % memo begins with salutation and ends with conclusion like Iyours truly.A / rueE!alse0 a. rue b.False c.#ot define d.#one & @ou can use tables and charts in a memo. / rueE!alse0

a. True b.!alse c.#ot define d.#one '. ___ is sent to specific group of people whereas ____ may be meant for general public. a.circular7 notice b.designationrJ notice c.centerJ notice d.circularJ note *. 1hen you want an immediate feedback) you normally send ___ a.circular b.designationr c.center d.circonfernce +. %t the topmost line of the circular) one must write the ___. a.date b.designationr c.center d.circonfernce -. % circular or notice may by issued by only ____ a.circular b.designationr c.center d. officers designated for the purpose 1.. % ____ is a document that can be used as an evident in legal cases. a.notice b.designationr c.center d.circonfernce 11. he term________comes from the Catin word Imemorandum,A which means La thing which must be remembered.G a.memo b.designationr c.center d.circonfernce 12. he document that you use to communicate within the organization is called as memorandum. (t has to stay within the organization. So) it is also called____________. a.8inter office memorandum.9 ?.Iintra office memorandum.A Iinfor office memorandum.A d.Iinner office memorandum.A 13)% circular is also a document that is circulated within an organization. (t is usually an announcement sheet that is sent to specific groups of people. a.)irculars b.#otices c.center d.circonfernce 1&.% simple sentence is not dependent and can stand alone to give complete meaning. 1e can also call a simple sentence a___________. a.Circulars b.#otices c.center d.main clause 1'.Sentences containing a main clause) and one or more subordinate clauses are often called___________. a.comple sentences b. Simple sentences c.strait sentence d. 3oin sentence 1*._______________that are related may be 3oined with a comma and a coordinating con3unction. a.comple, sentences b. Simple sentences c.strait sentence d. 3oin sentence 1+.% _________shows the relationship between the two original simple sentences) which when 3oined are more accurately described as two Iindependent clauses.A a.comple, sentences b. coordinating conjunction c.strait sentence d. 3oin sentence 1-.(dentify whether the following sentences are simpl compound or comple," he boy climbed up to the top of the tower. a.simple b.comple, c.passive d.active 2..(dentify whether the following sentences are simple,compound or comple, 2. 8ulliver came upon a country where there were only dwarfs. a.simple b.comple c.passive d.compound 21.(dentify whether the following sentences are simple) compound or comple, 3. %lan goes to the library and studies every day. a.simple b.comple, c.passive d.compound

22. (dentify whether the following sentences are simple, compound or comple, $. he teacher returned the book after correcting the errors. a.simple b.comple c.passive d.compound

23.(dentify whether the following sentences are simple,compound or comple, &. he students are revising because they have an e,am tomorrow. a.simple b.comple c.compound d.active

2$.Say whether the sentences below are in the passive or active form of the verb" 1. Somebody must finish the work. a.simple b.comple, c.passive d.active 2&.Say whether the sentences below are in the passive or active form of the verb" 2. >oney was hidden under the tree by the miser. a.simple b.comple, c.passive d.active

2'.Say whether the sentences below are in the passive or active form of the verb" 3. he patient will be taken to the hospital tomorrow. a.simple b.comple, c.passive d.active 2*.Say whether the sentences below are in the passive or active form of the verb" $. hey took photographs by the seashore. a.simple b.comple, c.passive d.active 2+.Say whether the sentences below are in the passive or active form of the verb" &. @our remark irritated me. a.simple b.comple, c.passive d.active