BA 12 N pre-test Page 1

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1. Which of these statements about the field of organizational
behavior is FALSE?
A: Organizational behavior scholars stud individual! team
and structural characteristics that influence behavior
"ithin organizations.
#: Leadershi$! communication and other organizational
behavior to$ics "ere not discussed b scholars until the
1%&'s.
(: Organizational behavior emerged as a distinct field
around the 1%&'s.
): *he field of O# has ado$ted conce$ts and theories from
other fields of in+uir.
E: O# scholars stud "hat $eo$le thin,! feel and do in and
around organizations.
-. Which of these statements about the field of organizational
behavior is *./E?
A: Organizational behavior emerged as a distinct field
during the 1%0's.
#: *he origins of some organizational behavior conce$ts
date bac, to 1lato and other 2ree, $hiloso$hers.
(: 3nformation technolog has almost no effect on
organizational behavior.
): *he field of organizational behavior relies e4clusivel on
ideas generated "ithin the field b organizational
behavior scholars.
E: *he origins of organizational behavior are traced mainl
to the field of economics.
5. 3n the field of organizational behavior! organizations are best
described as:
A: legal entities that must abide b government regulations
and $a ta4es.
#: $hsical structures "ith observable ca$ital e+ui$ment.
(: social entities "ith a $ublicl stated set of formal goals.
): grou$s of $eo$le "ho "or, interde$endentl to"ards
some $ur$ose.
E: an social entit "ith $rofit6centered motives and
ob7ectives.
&. According to the author Organizational Behavior!
organizational behavior ,no"ledge:
A: should never be used to influence the behavior of other
$eo$le.
#: should be used mostl b managers and senior
e4ecutives.
(: should never re$lace our commonsense ,no"ledge
about ho" organizations "or,.
): is relevant to everone "ho "or,s in organization
E: both 8A9 and 8#9.
:. Organizational behavior ,no"ledge:
A: originates mainl from models develo$ed in chemistr
and other natural sciences.
#: accuratel $redicts ho" anone "ill behave in an
situation.
(: is more a$$ro$riate for $eo$le "ho "or, in com$uter
science than in mar,eting. E: does none of the
above.
): hel$s us to understand! $redict and influence the
behaviors of others in organizational settings.
;. 2lobalization occurs "hen an organization:
A: e4tends its activities to other $arts of the "orld .
#: serves diverse customers "ithin the firm9s home countr
): does all of the above.
(: has a diverse "or,force "ithin the firm9s home countr.
E: does onl 8#9 and 8(9.
<. Wor,force diversit:
A: includes the entr of ounger $eo$le in the "or,force.
(: is increasing in the /nited States.
%. 1arental status! "or, stle! relation and income are:
A: secondar categories of "or,force diversit.
): never discussed in organizational behavior.
#: $rimar categories of "or,force diversit.
E: a result of globalization.
(: necessar contingencies in all organizational behavior
theories.
1'. Which of the follo"ing statements is FALSE?
A: Em$loment relationshi$s are shifting to"ards the idea that
com$anies must $rovide em$loees a high degree of 7ob
securit! $ossibl even a 7ob for life.
#: 2eneration6= em$loees bring some"hat different values
and needs to the "or,$lace than those of bab boomers.
(: *he "or,force is becoming more diverse.
): Successful firms increasingl rel on values rather than
direct su$ervision to guide em$loee decisions and
behavior.
E: Wor,>life balance is becoming a ?must have@ condition in
the em$loment relationshi$.
11. Em$loabilit refers to an emerging em$loment
relationshi$ in "hich:
A: em$loees must continuousl learn s,ills that "ill ,ee$
them em$loed.
#: com$anies re$lace em$loees "ith casual "or,ers.
(: com$anies must continuall $rovide ne" o$$ortunities for
em$loees to get $romoted to higher6$aing 7obs "ithin the
organization.
): $eo$le have their o"n businesses rather than "or,ing as
em$loees for someone else.
E: com$anies are e4$ected to offer em$loees a 7ob for life.
1-. Em$loabilit re+uires:
A: adult citizens of a countr to see, em$loment "hether or
not the "ant to be in the "or,force.
#: com$anies to guarantee lifetime em$loment to em$loees
"ho $erform "ell.
(: com$anies to develo$ a long6term career $ath for most
em$loees.
): em$loees to $erform a variet of "or, activities over time.
E: em$loees to come to "or, even though the em$loer has
no "or, for them.
15. (ontingent "or, is an 7ob in "hich:
A: the size of the em$loee9s $achec, is contingent on the
number of units $roduced.
#: the li,elihood of long6term em$loment "ith the
organization de$ends on the em$loee9s 7ob $erformance.
(: the individual does not have an e4$licit or im$licit contract
for long6term em$loment.
): the minimum hours of "or, can var in a non6sstematic
"a! such as 8on6call9 $art6time em$loment.
E: both 8(9 and 8)9.
1&. Which of the follo"ing "ould AO* be a contingent "or,er?
A: A full6time! $ermanent em$loee "hose future $romotions
are contingent on good $erformance in the current 7ob.
#: An information sstems $rofessional contracted for a fi4ed
time b the organization to im$lement a ne" com$uter
net"or,.
(: Baintenance $eo$le "ho "or, for a maintenance service
com$an and are assigned to a s$ecific client.
): A nurse "ho is em$loed $art6time b a hos$ital and "or,s
8on6call9 C that is! "or,s onl "hen called in.
E: A sales$erson hired b a de$artment store onl for the four
"ee,s around (hristmas.
1:. Free agents are contingent "or,ers "ho:
A: usuall "ant $ermanent em$loment and have the high
demand s,ills to get that t$e of "or,.
#: lac, s,ills and "ould rather sta out of the labor force if
the "ere inde$endentl "ealth.
(: $ossess values s,ills and do not see, $ermanent
em$loment.
): lac, e4$erience and are un"illing or unable to abide b the
confined "or, schedules.
BA 12 N pre-test Page 2
): are a t$e of contingent "or,er.
(: are less common toda than t"o decades ago.
E: lac, an career e4$ectations and as$irations.
1<. Dirtual "or,:
A: is more common in (anada than in the /nited States.
#: occurs "hen 7ob a$$licants are as,ed to $retend the are
$erforming the 7ob in the intervie" setting in order to
determine their abilit to $erform that "or,.
(: tends to im$rove an em$loee9s social involvement in the
organization.
): can occur "hen em$loees "or, tem$oraril in a client9s
office.
E: is none of the above.
10. What effect does tele"or,ing have in the "or,$lace?
A: *ele"or,ing tends to im$rove the tele"or,er9s "or,>life
balance.
#: *ele"or,ing forces cor$orate leaders to evaluate em$loees
more for their "or, results rather than their 8face time9.
(: /nder some circumstances! tele"or,ing increases the
tele"or,er9s $roductivit.
): *ele"or,ing increases the ris, that em$loees feel sociall
isolated form each other.
E: *ele"or,ing has all of the above effects.
1%. (ross6functional grou$s that o$erate across s$ace! time and
organizational boundaries are most commonl called:
A: functional teams. #: virtual teams. (:
multicultural teams.
): contingent teams. E: non6e4istent teams.
-'. Stable! long6lasting beliefs about "hat is im$ortant in a
variet of situations are:
A: called intellectual ca$ital.
#: the foundations of the o$en sstems anchor.
(: the main reason "h virtual teams fail.
): rarel studied in the field of organizational behavior
E: called values ..
-1. Dalues have become more im$ortant in organizational
behavior because of:
A: increased globalization.
#: increased $ressure on organizations to engage in ethical
$ractices.
): all of the above.
(: direct su$ervision is e4$ensive and incom$atible to toda9s
"or,force.
E: none of the above.
--. *he to$ic of ethics is most closel associated "ith:
A: "or,$lace values. #: the scientific
method.
(: "or,force diversit. ): the o$en sstems
anchor.
E: the contingenc a$$roach to organizational behavior.
-5. (or$orate social res$onsibilit is most closel related to
"hich of these organizational behavior trends?
A: Wor,force diversit. #: Em$loment relationshi$s (:
Dirtual "or,
): 2lobalization. E: Wor,$lace values and ethics
-&. Sta,eholders include:
A: shareholders #: em$loees (:
su$$liers
): governments E: all of the above
-:. Em$loees! su$$liers and governments:
A: are organizational sta,eholders .
#: are rarel considered in organizational behavior theories.
(: re$resent the three levels of analsis in organizational
behavior.
): are e4cluded from the o$en sstems anchor.
E: are all of the above.
-;. *he tri$le bottom line $hiloso$h sas that:
A: com$anies should $a three times more attention to $rofits
than to em$loee "ellbeing.
-<. Which of the follo"ing conce$ts are closel associated "ith
cor$orate social res$onsibilit?
A: ,no"ledge management #: tri$le bottom line (:
sta,eholders
): all of the above E: both 8#9 and 8(9
-0. Which of these statements about cor$orate social
res$onsibilit E(S.F is FALSE?
A: Bost com$anies no" $ublicl re$ort on their (S. $ractices.
#: (S. em$hasizes the economic! social! and environmental
s$heres of sustainabilit.
(: Bost (anadians e4$ect com$anies to engage in (S..
): (S. is closel related to the to$ics of values and ethics.
E: An organization9s $erceived level of (S. influences
"hether $eo$le a$$l for "or, "ith that organization.
-%. Which of the follo"ing is AO* a conce$tual anchor in
organizational behavior?
A: (ontingenc anchor #: O$en sstems anchor (:
Economic anchor
): Bultidisci$linar anchor E: Bulti$le levels of analsis
anchor
5'. Which of the follo"ing does AO* re$resent a belief that
anchors organizational behavior?
A: O# should vie" organizations as closed sstems.
#: O# should assume that the effectiveness of an action
usuall de$ends on the situation.
(: O# should dra" on ,no"ledge from other disci$lines.
): O# should rel on the sstematic research methods to
generate ,no"ledge.
E: O# to$ics can be studied from multi$le levels of analsis.
51. Which of the follo"ing statements about the field of
organizational behavior is FALSE?
A: O# is the stud of "hat $eo$le thin,! feel and do in and
around organizations.
#: O# emerged as a distinct field of in+uir in the 1%&'s.
(: O# is a self6contained disci$line! inde$endent of other
disci$lines.
): O# theories are usuall tested using the scientific method.
E: Ban O# theories are contingenc6oriented.
5-. Which of these statements is consistent "ith the five
anchors of organizational behavior?
A: Organizational behavior theories must a$$l universall to
ever situation.
#: Organizations are li,e machines that o$erate
inde$endentl of their e4ternal environment.
(: Each O# to$ic relates to onl one level of analsis.
): *he field of organizational behavior should rel on other
disci$lines for some of its theor develo$ment.
E: Aone of these statements is consistent "ith the O#
anchors.
55. Which disci$line has $rovided organizational behavior "ith
much of its theoretical foundation for team dnamics!
organizational $o"er and organizational socialization?
A: Sociolog #: 1scholog (:
Economics
): 3ndustrial engineering E: 1olitical science
5&. Which of the follo"ing is identified as an emerging field
from "hich organizational behavior is ac+uiring ne"
,no"ledge?
A: 3ndustrial engineering #: 3nformation sstems
(: Anthro$olog ): Economics
E: 1scholog
5:. *o collect and analze information sstematicall!
organizational behavior researchers rel on:
A: the scientific method. #: closed sstems theor.
(: grounded theor. ): all of the above.
E: both 8A9 and 8(9.
5;. 2rounded theor is most closel associated "ith "hich
anchor of organizational behavior?
A: (ontingenc anchor #: O$en sstems anchor
BA 12 N pre-test Page 3
#: the main goal of all com$anies is to satisf the needs of
three grou$s: em$loees! shareholders! and su$$liers.
(: business success increases b having three times more
contingent "or,ers than $ermanent em$loees.
): com$anies should $a attention to local! national! and
global customers.
E: com$anies should tr to su$$ort the economic! social! and
environmental s$heres of sustainabilit.
(: Bultidisci$linar anchor ): Sstematic
research anchor
E: Bulti$le levels of analsis anchor
5<. Organizational behavior scholars use "hich of the follo"ing
to discover ,no"ledge?
A: *he use the scientific method. #: *he
sstematicall collect data
(: *he use grounded theor to e4amine +ualitative data.
): *he do all of the above . E: *he do none of
the above.
50. *he contingenc anchor of organizational behavior states
that:
A: "e should have a second O# theor to e4$lain the
situation in case our first choice doesn9t "or,.
#: O# theories must vie" organizations as sstems that need
to ada$t to their environments.
(: there is usuall one best "a to resolve organizational
$roblems.
): a $articular action ma have different conse+uences in
different situations.
E: all of the above.
5%. According to the multi$le levels of analsis anchor:
A: organizational behavior is mainl the stud of ho" all
levels of the organizational hierarch interact "ith the
e4ternal environment.
#: O# to$ics t$icall relate to the individual! team and
organizational levels of analsis.
(: there are eight levels of analsis that scholars should
recognize "hen conducting O# research.
): organizational events can be studied from onl one level of
analsis.
E: Our understanding of organizational behavior increases
"ith the level of mathematical analsis a$$lied to create
the models.
&'. Which organizational behavior anchor discusses in$uts!
out$uts and feedbac,?
A: (ontingenc anchor #:O$en sstems anchor
(:Bultidisci$linar anchor
): Sstematic research anchor E: Aone of the above
&1. Organizational behavior vie"s organizations as:
A: non6sstems. #: a single unitar
subsstem.
(: o$en sstems . ): closed
sstems.
E: none of the above.
&-. *he o$en sstems anchor of organizational behavior states
that:
A: organizations affect and are affected b their e4ternal
environments.
#: organizations can o$erate efficientl b ignoring changes
in the e4ternal environment.
(: $eo$le are the onl im$ortant organizational in$ut.
): organizations basicall have onl one "or,ing $art.
E: all of the above.
&5. Which of the follo"ing is included in the sstems model of
organizations?
A: 3n$uts #: Subsstems (:
Out$uts
): Feedbac, from the environment E: All of the
above
&&. A(BE Soft"are Ltd has develo$ed a training $rogram to
ma,e em$loees more a"are of ho" their 7ob $erformance
affects customers and other em$loees "ithin the
organization. *his training $rogram relates most closel
&<. 3ntellectual ca$ital refers to:
A: ho" much mone an organization s$ends on training
and develo$ment.
#: the stoc, of ,no"ledge that resides in an organization.
(: the $ercentage of information available that is
actuall used $roductivel b the organization.
): the total cost of com$uters and other 8intelligent9
machines in the organization.
E: the cost of hiring a t$ical em$loee.
&0. 3ntellectual ca$ital consists of:
A: ,no"ledge that em$loees $ossess and generate.
#: the ,no"ledge ca$tured in an organization9s sstems
and structures.
(: the value that customers $rovide to the organization.
): all of the above.
E: 8A9 and 8#9 onl.
&%. A com$uter maintenance com$an "ants to 8ca$ture9 the
,no"ledge that em$loees carr around in their heads b
creating a database "here em$loees document their
solutions to unusual maintenance $roblems. *his $ractice
tries to:
A: transform intellectual ca$ital into ,no"ledge
management.
#: transfer human ca$ital into structural ca$ital .
(: $revent relationshi$ ca$ital from interfering "ith
human ca$ital.
): reduce the amount of human ca$ital.
E: transfer structural ca$ital into relationshi$ ca$ital.
:'. (om$anies 8manage9 ,no"ledge b:
A: e4tracting information and ideas from the e4ternal
environment and through e4$erimentation.
#: ensuring that ,no"ledge is shared throughout the
organization.
(: ensuring that em$loees effectivel use the ,no"ledge
available to them.
): all of the above .
E: doing onl 8#9 and 8(9.
:1. Which of the follo"ing is a form of ,no"ledge ac+uisition?
A: Giring 7ob a$$licants. #: .esearch and
develo$ment.
(: 3nformation sessions "here em$loees describe to
colleagues uni+ue incidents involving customers.
): All of the above. E: 8A9 and 8#9 onl .
:-. Which of the follo"ing is an e4am$le of ,no"ledge
ac+uisition?
A: Surveing em$loees about their attitudes to"ards
recent cor$orate changes.
#: )evelo$ing a training $rogram for em$loees to learn
the latest soft"are for their 7obs.
(: Encouraging em$loees to share their ,no"ledge "ith
cdo6"or,ers.
): Giring $eo$le "ho bring valuable ,no"ledge that is
not available from current em$loees.
E: All of the above are e4am$les of ,no"ledge
ac+uisition.
:5. An organization9s absor$tive ca$acit refers to:
A. its abilit to hire more $eo$le "ithout moving to ne"
offices.
#. its level of current ,no"ledge so it can bring in ne"
,no"ledge from the environment.
BA 12 N pre-test Page 4
"ith "hich of the follo"ing conce$ts?
A: (ontingenc anchor #:2rounded theor (:O$en
sstems anchor
): Dirtual teams E:Aet"or, organizations
&:. Which of the follo"ing relates to the conce$tual anchor
that organizations are o$en sstems?
A: *he organization ad7usts its services to satisf changing
consumer demand.
#: *he organization finds a substitute resource in antici$ation
of a future shortage of the resource $reviousl used to
manufacture the $roduct.
(: 1roduction and sales em$loees coordinate their "or,
activities to $rovide a more efficient "or, $rocess.
): *he organization changes its $roducts to suit customer
needs.
E: All of the above .
&;. Hno"ledge management is an e4tension of:
A: traditional accounting methods of measuring cor$orate
assets.
#: the o$en sstems anchor of organizational behavior .
(: microeconomic $rinci$les of su$$l and demand.
): the efficienc model of industrial engineering.
E: none of the above.
(. its ethical standards in the local communit.
). its diversit along the $rimar dimension.
E.its abilit to conduct business through virtual "or,.
:&. A technolog com$an "ants to move into the field of
"ireless communications. /nfortunatel! fe" of its em$loees
,no" enough about the basic technolog to ac+uire emerging
,no"ledge about that field or to launch a se$arate business
unit to enter that mar,et. With res$ect to learning about
"ireless technolog ,no"ledge! this organization has:
A. too much virtual "or,. #. high
intellectual ca$ital.
(. high human ca$ital but lo" relationshi$ ca$ital.
). too much of an o$en sstem. E. lo" absor$tive
ca$acit..
::. As $art of the ,no"ledge management $rocess!
e4$erimentation mainl affects:
A: measuring intellectual ca$ital #: ,no"ledge ac+uisition
(: organizational memor ): ,no"ledge
sharing
E: unlearning
:;. Eastern /niversit $erforms a dail com$uter search
through ne"s$a$er articles to identif an articles about the
universit or its facult members. /niversit administrators
use this information to receive feedbac, about ho" the $ublic
reacts to universit activities. 3n ,no"ledge management!
searching for ne"s$a$er articles and other e4ternal "riting
about the organization is mainl a form of:
A: ,no"ledge ac+uisition #: communities of
$ractice
(: organizational unlearning ): ,no"ledge sharing
E: documentation
:<. *"ice each ear! a ma7or car $arts manufacturer brings
together $roduction and engineering s$ecialists from its eight
divisions to discuss ideas! solutions and concerns. *his hel$s
to minimize the 8silos of ,no"ledge9 $roblem that e4ists in
man organizations. *his $ractice is $rimaril an e4am$le of:
A: relationshi$ ca$ital #: e4$erimentation
(:,no"ledge sharing
): documentation E: organizational
unlearning
:0. Go" do communities of $ractice relate to ,no"ledge
management?
A: (ommunities of $ractice tend to "ea,en the ,no"ledge
management $rocess.
#: 8(ommunities of $ractice9 is the $hrase that describes the
entire ,no"ledge management $rocess.
(: (ommunities of $ractice mainl im$rove ,no"ledge use.
): (ommunities of $ractice re$resent one of the three
elements of intellectual ca$ital.
E: (ommunities of $ractice mainl im$rove ,no"ledge
sharing.
:%. Organization leaders t$icall create or encourage
communities of $ractice to:
A: share ,no"ledge . #: design a $roduct or service.
(: "aste time. ): test ne" information
technolog.
E: influence $otential com$etitors to sta out of the
com$an9s mar,et.
;'. Organizational memor is best described as:
A: the total terabtes of hard dis, s$ace available on
com$uters throughout an organization.
#: the abilit of senior e4ecutives to recall im$ortant
information about the com$an9s $roducts! services and
em$loees.
(: the storage and $reservation of intellectual ca$ital "ithin
(: size! sha$e and "eight.
): a$titudes! abilities! and com$etencies.
E: agreeableness! locus of control! and ethical sensitivit.
;. Abilit includes "hich of these?
A: A$titudes and learned s,ills #: Aatural a$titude and
intensit
(: 1ersistence and direction ): 3ntensit and learned
ca$abilities
E: )irection and intensit
<. A$titudes! s,ills! and com$etencies all fall under "hich of
the follo"ing conce$ts?
A: Botivation #: 1ersonalit (: Dalues
): Ethics E: Abilit
0. Which of the follo"ing refers to the fact that motivation is
goal6directed! not random?
A: 1ersistence #: )irection (: 3ntensit
): A$titude E: (om$etencies
%. IIIIII is the amount of effort allocated to the goal.
A: 1ersistence #: )irection (: 3ntensit
): A$titude E: (om$etencies
1'. All technical em$loees at a $a$er mill ta,e a course on
ho" to o$erate a ne" $a$er6rolling machine. *his course
"ill im$rove 7ob $erformance mainl b altering
em$loee:
A: a$titudes #: role $erce$tions (:
motivation
): organizational citizenshi$ E:
learned ca$abilities
11. Which of the follo"ing ensures that 7ob incumbents have
a$$ro$riate a$titudes to $erform the 7ob?
A: Gire a$$licants "ith a$$ro$riate a$titudes.
#: *rain em$loees so the develo$ a$$ro$riate
a$titudes.
(: Botivate em$loees to have a$$ro$riate a$titudes.
): 1rovide resources that allo" em$loees to $erform
their 7obs.
E: All of the above.
1-. (om$etencies include:
A: a $erson9s a$titudes. #: a $erson9s learned abilities.
(: a $erson9s s,ills. ): all of the
above.
E: none of the above.
15. (ustomer orientation! social s,ills! and need for
achievement are e4am$les of:
A: a$titudes #: com$etencies
BA 12 N pre-test Page 5
an organization.
): the abilit of em$loees throughout the organization to
recall im$ortant information about the com$an9s
$roducts and services.
E: the e4tent to "hich $otential customers are able to recall
s$ecific $roducts and services $rovided b an
organization.
;1. Organizations should 8unlearn9:
A: in man situations involving organizational change .
#: "henever ne" ,no"ledge is brought into the
organization.
(: "henever the organization shifts from communities of
$ractice to e4$erimentation in the ,no"ledge ac+uisition
$rocess.
): all of the above. E: none of the above.
CHAPTER
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1. All of these factors directl influence an em$loeeJs
voluntar behavior and $erformance E=(E1*:
A: motivation. #: role $erce$tions. (: situational
factors.
): moral intensit. E: abilit.
-. Which of the follo"ing identifies the four factors that
directl influence individual behavior and $erformance?
A: /tilitarianism #: BA.S model (: Sch"artz9s
model
): Golland9s model E: Bers6#riggs *$e 3ndicator
5. Which of these factors directl influences an em$loeeJs
voluntar behavior and $erformance?
A: Botivation #:.ole $erce$tions (: /ncertaint
avoidance
): All of the above E: Onl 8A9 and 8#9
&. IIIIIII re$resents the forces "ithin a $erson that affect
the direction! intensit! and $ersistence of voluntar
behavior.
A: Botivation #: 1ersonalit (: Dalues
): Ethics E: Abilit
:. Botivation affects a $erson9s IIIIII of voluntar behavior.
A: direction! intensit! and $ersistence.
#: antecedents! conse+uences and reinforcers.
(: role $erce$tions ): situational factors
E: none of the above
1&. 3da (or$. gives sim$le accounts to ne"l hired
em$loees! then adds more challenging accounts as
em$loees master the sim$le tas,s. *his $ractice mainl:
A: im$roves role $erce$tions. #: increases $erson6
7ob matching.
(:reduces em$loee motivation.
):$rovides more resources to accom$lish the assigned
tas,.
E: im$roves em$loee a$titudes.
1:. According to the BA.S model of individual behavior!
"hich of the follo"ing is AO* a role $erce$tion $roblem?
A: *he em$loee lac,s the $ro$er tools to $erform the 7ob.
#: *he em$loee ,no"s t"o different "as to $erform a
$articular tas,! but un,no"ingl chooses the method that
the organization does not "ant its em$loees to use.
(:*he em$loee doesn9t realize that a $articular tas, is $art
of his or her 7ob.
):*he em$loee $laces more em$hasis on the +uantit of
"or, "hereas the organization "ants more em$hasis
$laced on the +ualit of "or,.
E: *he em$loee believes that the com$an "ants him or
her to s$end more time "ith clients! "hereas the
com$an reall "ants client re+uests $rocessed more
+uic,l.
1;. (om$etencies relate most closel to "hich element in the
BA.S model of behavior and $erformance?
A: Botivation #: Situational factors (: .ole $erce$tions
): Abilit
E: (om$etencies are not related at all to an element of the
BA.S model
1<. *he BA.S model e4$licitl identifies "hich of the
follo"ing factors?
A: Bone #: .ecreational activities (:
Aeuroticism
): Situational factors E: All of the above
10. Kou have 7ust hired several ne" em$loees "ho are
motivated! able to $erform their 7obs! and have ade+uate
resources. Go"ever! the aren9t sure "hat tas,s are
included in their 7ob. According to the BA.S model! these
ne" em$loees "ill li,el:
A: em$hasize the utilitarianism $rinci$le in their decision
ma,ing.
#: have lo"er 7ob $erformance due to $oor role $erce$tions .
(: have high 7ob $erformance because the are motivated
and able to $erform the "or,.
): have above average organizational citizenshi$.
E: have a high degree of differentiation according to
Golland9s classification of occu$ations.
1%. *o reduce the amount of non6recclable "aste that
em$loees thro" out each da! a ma7or tele$hone
com$an removed containers for non6recclable rubbish
from each office and "or,station. *his altered em$loee
behavior mainl b:
A: increasing em$loee motivation to be less "asteful.
#: hel$ing em$loees to learn ho" to be less "asteful.
(: altering situational factors so that em$loees have more
difficult $racticing "asteful behavior.
): increasing a$titudes that ma,e em$loees "asteful.
E: increasing organizational citizenshi$ so that em$loees "ill
be less "asteful.
-'. *ravel Ga$$ Ltd. gives sim$le accounts to ne"l hired
em$loees! and then adds more challenging accounts as
em$loees master the sim$le tas,s. *his $ractice mainl:
A: im$roves role $erce$tions. #: increases
-<. Organizational citizenshi$ refers to:
A: the em$loee9s right to vote for the com$an
$resident.
#: em$loee behaviors that e4tend beond normal 7ob
duties.
(: the organization9s obligations to societ.
E: both 8(9 and 8)9.
): the organization9s attachment to a $articular countr
rather than being a global entit.
-0. Em$loee behaviors that e4tend beond normal 7ob duties:
A: should be discouraged b organizational leaders.
#: are usuall $erformed b $eo$le "ith lo"
conscientiousness.
(: are the most im$ortant characteristics of $eo$le "ith
an e4ternal locus of control
): are common in small businesses but never occur in large
firms.
E: are called organizational citizenshi$.
-%. Sabotage! threatening harm! and insulting others re$resent:
A: three forms of counter$roductive "or, behaviors
#: the most common forms of organizational citizenshi$.
(: three dimensions of Sch"artz9s values model.
): evidence of $eo$le "ith an introverted $ersonalit.
E: behaviors that are no longer found in organizations.
5'. Which of the follo"ing is considered a counter$roductive
"or, behavior?
A: 3nsulting others #: *heft
(: )eliberating $erforming "or, incorrectl so the
organization suffers a loss.
BA 12 N pre-test Page 6
$erson67ob matching.
(: reduces em$loee motivation. E: im$roves
em$loee a$titudes.
): $rovides more resources to accom$lish the assigned tas,.

-1. Which of these refers to a $ersonJs beliefs about "hat
behaviors are a$$ro$riate or necessar! in a $articular
situation?
A: Aatural a$titudes #: .ole $erce$tions
(:(om$etencies
): Locus of control E: Situational factors
--. (om$anies can im$rove em$loee $erformance through
situational factors b:
A: as,ing em$loees about the things that motivate them.
#: testing em$loee s,ills and ,no"ledge before the are
hired.
(: $roviding training so em$loees learn the re+uired
com$etencies.
): redesigning the 7ob so em$loees are onl given tas,s
"ithin their ca$abilities.
E: as,ing em$loees to identif $roblems the e4$erience
"ith time and resources! then removing those obstacles to
7ob $erformance.
-5. Which of the follo"ing is AO* a "or,6related behavior?
A: (om$etencies #:Absenteeism (:7oining the
organization
):Sho"ing u$ for "or, at scheduled times E:1erforming
re+uired tas,s
-&. Which of the follo"ing refers to goal6directed activities
under the individual9s control that su$$ort organizational
ob7ectives?
A: (om$etencies #: *as, $erformance (:
A$titudes
): )irection E: Botivation
-:. Which of the follo"ing "ould be considered a "or,6related
behavior?
A: (om$leting re+uired 7ob duties above the minimum
$erformance standard.
#: Sho"ing u$ for "or, at scheduled times.
(: Acce$ting the organization9s offer of em$loment.
): Gel$ing a co6"or,er even though it isn9t $art of our 7ob.
E: All of the above.
-;. Which of the follo"ing statements about tas, $erformance
is FALSE?
A: Em$loees are evaluated against a $erformance standard.
#: *as, $erformance refers to goal6directed activities under
the individual9s control.
(: Em$loees are almost al"as evaluated on 7ust one
$erformance dimension.
): Em$loees are e4$ected to $erform their "or, above a
minimum acce$table level.
E: Each $erformance dimension re+uires s$ecific s,ills and
,no"ledge.
): All of the above E: Onl 8#9
and 8(9
51. 1eo$le "ith high stress! $erce$tions of organizational
in7ustice! and act $oliticall are more li,el to:
A: have an internal locus of control.
#: engage in counter$roductive "or, behaviors .
(: sta "ith the organization. ): have high
collectivism.
E: have high congruence in Golland9s vocational choice
model.
5-. According to research! the main reason "h $eo$le +uit
their 7obs is that:
A: the lac, the abilit to sta em$loed.
#:the are dissatisfied "ith the 7ob or "or, conte4t.
(:other firms use $o"erful incentives to lure em$loees from
their current 7obs.
): the see their co6"or,ers being laid off! so the also "ant
to leave.
E: the have the "rong attitude about loalt to one
em$loer.
55. 2enerous sic, leave $olicies are ,no"n to:
A: increase em$loee lateness
#: im$rove organizational citizenshi$ (: increase
absenteeism
): increase voluntar turnover E: both 8(9 and 8)9
5&. Which of the follo"ing statements about values is FALSE?
A: Dalues hel$ define "hat is right or "rong and good or bad in
the "orld.
#: Dalues are arranged into a hierarch of $references.
(: *he values that dominate a $erson9s $references differ
across cultures.
): Dalues guide our decisions and actions.
E: A $erson9s hierarch of values t$icall changes a fe" times
each ear.
5:. #eliefs about "hat is good or bad! right or "rong are called:
A: organizational citizenshi$. #: values. (:
collectivism.
): moral intensit. E: e4troversion.
5;. Which of the follo"ing is LEAS* connected to the to$ic of
values?
A: organizational culture. #: moral intensit. (:
collectivism.
): ethical sensitivit. E: neuroticism.
5<. All of the follo"ing are domains in Sch"artz9s values model
E=(E1*:
A: *radition. #: 1o"er. (:
(onscientiousness
): (onformit. E: Stimulation.
50. Sch"artz9s values model includes all of the follo"ing
E=(E1*:
A: /niversalism. #: Gedonism.
(:Securit.
): /tilitarianism. E: Self6direction.
5%. Sch"artz9s model organizes IIII into IIIIII.
A: $ersonalit traits! si4 dimensions. #: values! a
hierarch.
(: needs! three statistical formulas
): values! ten dimensions . E: emotions! a
time line.
&'. *he chief e4ecutive of a start6u$ high6technolog com$an
recentl made several $ublic announcements about the
com$an9s values. She em$hasized that! although the
com$an is less than one ear old! its em$loees alread
have ado$ted a strong set of values around sharing!
freedom and achievement. Go"ever! ou $ersonall ,no"
t"o em$loees at the com$an "ho sa that em$loees
don9t reall have a common set of values! and the are
certainl not unanimous about the three values stated b
&%. Em$loees from cultures "ith a high $o"er distance are
more li,el to:
A: use their e4isting $o"er to gain more $o"er.
#: encourage consensus6oriented decision ma,ing.
(: avoid $eo$le in $ositions of $o"er.
): readil acce$t the high status of other $eo$le in the
organization.
E: give their $o"er to others as a sign of friendshi$.
:'. 1eo$le "ith a high IIIIII value assertiveness!
BA 12 N pre-test Page 7
the (EO. *he (EO is li,el describing the com$an9s:
A: es$oused values. #: ethical values. (:
$rofessional values.
): organizational values. E: enacted values.
&1. *he main reason "h a $erson9s values do not influence
his or her behavior is that:
A: the values are too s$ecific.
#: values never affect behavior under an circumstances.
(: values affect a $erson9s abilit but not his or her
motivation to act.
): values usuall conflict "ith each other! ma,ing it difficult
to determine "hich value to a$$l.
E: values tend to be too abstract to see the connection to
s$ecific situations.
&-. Em$loees are more li,el to a$$l their $ersonal values to
their behavior "hen:
A: someone ,ee$s them mindful of those values .
#: those values conflict "ith the organization9s values.
(: the values are abstract. ): all of the above
occur.
E: none of the above occur.
&5. 3ncongruence bet"een a com$an9s dominant values and
an em$loee9s values is ,no"n to:
A: increase em$loee stress.
#: increase the em$loee9s $robabilit of +uitting.
(: increase the chance that the em$loee9s decisions "ill
differ from the organization9s $references.
): do all of the above .
E: have no effect on em$loee behavior or decision ma,ing.
&&. Es$oused6enacted values congruence occurs "hen:
A: an em$loee and his or her s$ouse have similar values.
#: an organization9s values are consistent "ith the dominant
values of the culture in "hich it o$erates.
(: an em$loee9s $ersonal values are similar to the values of
other em$loees on the same team.
): an em$loee9s $ersonal values are consistent "ith the
organization9s values.
E: Aone of the above re$resent es$oused6enacted values
congruence.
&:. 1eo$le "ho value their inde$endence and $ersonal
uni+ueness have:
A: high individualism #: lo" collectivism. (: high
$o"er distance.
): lo" uncertaint avoidance. E: both 8A9 and 8#9.
&;. Which of the follo"ing statements about cross6cultural
values is *./E?
A: 1eo$le "ith a high achievement6orientation em$hasize
relationshi$s and the "ell6being of others.
#: 1eo$le "ith high individualism can have an level Ehigh or
lo"F of collectivism.
(: 1eo$le "ith high $o"er distance value inde$endence and
$ersonal uni+ueness
): 1eo$le "ith lo" uncertaint avoidance must also have high
$o"er distance.
E: 1eo$le in almost all cultures have high uncertaint
avoidance.
&<. Which of the follo"ing values re$resents $eo$le "ho value
dut to grou$s to "hich the belong! and to grou$
harmon?
A: Gigh individualism. #: Gigh uncertaint avoidance.
(: Lo" uncertaint avoidance. ): Gigh nurturing
orientation.
E: Gigh collectivism .
&0. 1eo$le "ith high collectivism:
A: acce$t une+ual distribution of $o"er
#: also have lo" individualism.
(: value harmonious relationshi$s in the grou$s to "hich the
belong.
): value thrift! savings! and $ersistence. E:have both 8#9
and 8(9.
com$etitiveness! and materialism.
A: individualism #: collectivism (: $o"er
distance
): uncertaint avoidance E: achievement orientation
:1. Which of the follo"ing countries generall has high
achievement orientation values?
A: (anada #: .ussia (:La$an
): S"eden E: *he Aetherlands
:-. Boto"a is a ne" em$loee "ho comes from a culture that
values res$ect for $eo$le in higher $ositions and values the
"ellbeing of others more than goal achievement. Boto"a9s
culture "ould have:
A: a high $o"er distance and nurturing orientation.
#: high collectivism and short6term orientation.
(: lo" uncertaint avoidance and high individualism.
): lo" $o"er distance and strong nurturing orientation.
E: none of the above.
:5. (anadians tend to have:
A: a high collectivism value orientation.
#: a high nurturing6orientation value.
(: a lo" individualistic value orientation.
): a high individualistic value orientation . E:
both 8#9 and 8(9.
:&. 3n the section on cross6cultural values! the author "arns
that:
A: the cross6cultural data $resented are based on a ver
small sam$le Eless than 1' $eo$le in each countr studiedF.
#: the definitions of most values have changed over the
$ast decade! so most cross6cultural information has little
meaning anmore
(: several cultures don9t have an values.
): diverse societies such as (anada have a "ide range of
values even though the information $resented assumes that
everone in the countr has similar values.
E: all of the above.
::. Ethics is most closel related to:
A: values . #: locus of control. (: the Bers6
#riggs t$e 3ndicator.
): $ersonalit. E: abilit.
:;. Which of the follo"ing re$resents values that determine
"hether actions are right or "rong and outcomes are good
or bad?
A: (onscientiousness (: Boral intensit
E: Ethics
#: Sensing ): Self6monitoring
:<. Which of the follo"ing is AO* identified in the te4tboo, as
an ethical $rinci$le?
A: /tilitarianism. #: )istributive 7ustice. (: Boral
intensit.
): 3ndividual rights.
E: Aone of the above are identified as an ethical $rinci$le.
:0. One $roblem "ith the utilitarian $rinci$le of ethics is that:
A: not all utilitarian rights are $rotected b la".
#: it is im$ossible to determine "hat factors should be
relevant "hen distributing re"ards.
(: it is difficult to $redict the 8tric,le do"n9 benefits to the
least "ell off in societ.
): it 7udges moralit b the results but not b the means
to attaining those results.
E: the utilitarian $rinci$le has never been acce$ted b
ethics e4$erts as an ethical $rinci$le.
:%. Ethical conduct should consider "hether:
A: the outcomes "ill $rovide the greatest good for the greatest
number.
(: $eo$le affected b the behavior believe that it is fair.
#: the behavior violates an government la"s.
): all of the above .
E: onl 8A9 and 8#9.
BA 12 N pre-test Page 8
;'. When assessing the ethics of a decision! ou should:
A: rel mainl on the utilitarianism $rinci$le.
#: consider its im$lications against all three $rinci$les
described in the te4tboo,.
(:rel mainl on our level of collectivism.
):avoid considering the decision9s moral intensit until
after the decision has been made.
E: a$$l an one M but AEDE. more than one Mof the three
ethics $rinci$les to evaluate the decision.
;1. Which of the follo"ing is an ethical $rinci$le stating that
$eo$le have entitlements allo"ing let them act in a
certain "a?
A: /tilitarianism. #: 3ndividual rights
(:Boral intensit.
): )istributive 7ustice. E: Ethical sensitivit.
;-. *he main limitation of the individual rights $rinci$le is
that:
A: it reall isn9t an ethical $rinci$le at all.
#: some individual rights conflict "ith other individual
rights.
(:it $as attention to "hether conse+uences are ethical!
but not to "hether the means to those conse+uences
are ethic.
):it is almost im$ossible to evaluate the benefits or costs
of decisions "hen man sta,eholders are affected.
E: it can degenerate into un7ust favouritism
;5. Senior e4ecutives at (berForm must ma,e a decision
that "ill affect man $eo$le and "here the decision
ma $roduce good or bad conse+uences for those
affected. *his decision:
A: has a high degree of ethical sensitivit.
#: is one in "hich decision ma,ers should rel onl on the
utilitarianism rule of ethics.
(:has a lo" degree of ethical sensitivit.
): has a high degree of moral intensit .
E: re+uires a lo" dut to care.
;&. Boral intensit is higher "hen:
A: the issue $roduces good decisions but not bad
decisions.
#: the decision has little or no effect on other $eo$le.
(:the decision ma,er is neutral and far removed from the
issue or its conse+uences.
):all of the above e4ist.
E: none of the above e4ist.
;:. 1eo$le "ho have high ethical sensitivit:
A: are al"as more ethical than $eo$le "ith a moderate or
lo" level of ethical sensitivit.
#: tend to have higher em$ath. N
(:tend to have more information about the s$ecific
situation.
):are all of the above. E: are onl 8#9 and 8(9.
;;. *he abilit to recognize the $resence and determine the
relative im$ortance of an ethical issue is ,no"n as:
A: neuroticism. #: moral intensit (: ethical
sensitivit.
):utilitarianism. E: uncertaint avoidance
;<. Which of the follo"ing statements about $ersonalit
traits is FALSE?
A: An individual9s $ersonalit is relativel stable from one
ear to the ne4t.
#: 1ersonalit traits cause $eo$le to behave in almost
e4actl the same "a in all situations.
(:*he most common vie" is that $ersonalit is sha$ed b
both heredit and environment.
):An individual9s $ersonalit is identified b his or her
behaviors.
E: An individual9s $ersonalit cannot be observed.
;0. *he relativel stable $attern of behaviors and
;%. An individual9s $ersonalit:
A: changes several times throughout the ear.
#: is formed onl from childhood socialization and the
environment.
(: is less evident in situations "here social norms! re"ard
sstems! and other conditions constrain behavior.
): is all of the above. E: is onl 8#9 and 8(9.
<'. One ongoing dis$ute among $schologists is "hether
$ersonalit:
A: is formed com$letel from genetic code or $artl
influenced b socialization and environmental
conditions.
#: is stable over several ears or changes in a fe" times
each ear.
(:is evident in all situations or is less constrained in some
situations.
):is evident through a $erson9s behaviors or is onl
evident through blood tests.
E: reall e4ists or is 7ust a mth.
<1. *he 8#ig Five9 $ersonalit dimensions re$resent:
A: all of the $ersonalit traits found in an ideal 7ob
a$$licant.
#: the aggregated clusters re$resenting most ,no"n
$ersonalit traits.
(:the $ersonalit traits caused b the environment rather
than heredit.
):all of the above. E: onl 8#9 and 8(9.
<-. *he 8#ig Five9 $ersonalit dimensions are identified b
the acronm:
A: B#*3A #: (AAOE (: DAL/E ): BA.SE
E: GA11K
<5. Which of the follo"ing is a 8#ig Five9 $ersonalit
dimension?
A: E4troversion #: O$enness to e4$erience (:
Locus of control
): All of the above E: Onl 8A9 and 8#9
<&. All of these are O#ig FiveO $ersonalit dimensions
E=(E1*:
A: o$enness to e4$erience. #: agreeableness.

(: locus of control . ): emotional
stabilit.
E: e4troversion.
<:. #eing good6natured! em$athetic! caring! and courteous
are characteristic of $eo$le "ith "hich $ersonalit trait?
A: O$enness to e4$erience #: Agreeableness (:
Locus of control
): Emotional stabilit E: E4troversion
<;. (onscientiousness is one dimension of:
A: the BA.S model. #: Sch"artz9s values
model.
(: Bers6#riggs *$e 3ndicator ): all of the above.
E: none of the above.
<<. Aeuroticism is e4$licitl identified in:
A: the BA.S model. #: Sch"artz9s
values model.
(: 8#ig Five9 $ersonalit dimensions.
): Golland9s theor of vocational choice. E: both 8A9 and
8(9.
<0. Bost em$loees in the social services de$artment of a
$rovincial government have fre+uent interaction "ith
$eo$le "ho are unem$loed or face $ersonal $roblems.
Which of the follo"ing $ersonalit characteristics is best
suited to em$loees "or,ing in these 7obs?
A: Gigh neuroticism #: E4ternal locus of control.
(: Gigh introversion. ): Gigh agreeableness .
E: #oth 8#9 and 8)9.
<%. Which 8#ig Five9 $ersonalit dimension is most valuable
for $redicting 7ob $erformance?
BA 12 N pre-test Page 9
consistent internal states that e4$lain a $ersonJs
behavioral tendencies refers to
A: $ersonalit . #: values.
(: motivation. ): locus of control.
E: 7ob satisfaction.
A: E4troversion #: O$enness to e4$erience
(: (onscientiousness ): Aeuroticism
E: Aone of the 8#ig Five9 traits $redict 7ob $erformance to
an e4tent
0'. IIIIIIII characterizes $eo$le "ith high levels of
an4iet! hostilit! de$ression! and self6consciousness.
A: E4troversion #: O$enness to e4$erience
(: (onscientiousness ): Aeuroticism
E: Agreeableness
01. All of these are O#ig FiveO $ersonalit dimensions
E=(E1*:
A: o$enness to e4$erience. #: agreeableness.
(: locus of control . ): emotional stabilit.
E: e4troversion.
0-. IIIIIIII characterizes $eo$le "ho are +uiet! sh! and
cautious.
A: 3ntroversion #: O$enness to e4$erience
(: (onscientiousness ): Aeuroticism
E: Agreeableness
05. Lung9s $schological t$es are measured in:
A: the 8#ig Five9 $ersonalit t$es. #: the locus of
control scale.
(: an instrument that also measures neuroticism.
): the Bers6#riggs *$e 3ndicator.
E: the self6monitoring $ersonalit test.
0&. Bers6#riggs *$e 3ndicator EB#*3F includes all of these
dimensions E=(E1*:
A: sensing>intuition. #: 7udging>$erceiving.
(: thin,ing>feeling. ): e4troversion>introversion.
E: internal>e4ternal locus .
0:. Sensing! thin,ing! and 7udging re$resent three dimensions
of:
A: Sch"artz9s values model. #: the BA.S model.
(: Golland9s model of occu$ational choice.
): the 8#ig Five9 $ersonalit dimensions
E: the Bers6#riggs *$e 3ndicator
0;. 3f a co6"or,er said that she "as an 8EA*L9! she "ould
$robabl be referring to:
A: her degree of distinctiveness in Golland9s vocational choice
model.
#: her Bers6#riggs *$e 3ndicator $ersonalit .
(: her locus of control. ): her value sstem based on
Sch"artz9s model.
E: her level of conscientiousness.
0<. Which of these statements about the Bers6#riggs *$e
3ndicator EB#*3F is FALSE?
A: *he B#*3 measures the $ersonalit traits in Lung9s
$schological t$es.
#: *he B#*3 is one of the most "idel used $ersonalit tests in
organizations.
(: .esearch has concluded that the B#*3 does a $oor 7ob of
measuring Lung9s $schological t$es.
): .esearch suggests that the B#*3 is more useful for career
develo$ment and self6a"areness than for selecting 7ob
a$$licants.
E: *he B#*3 combines four $airs of traits into 1; distinct t$es.
00. Em$loees "ho feel that the are ver much in charge of
their o"n destin have:
A: a self6monitoring $ersonalit #: an agreeableness
$ersonalit
(: an internal locus of control $ersonalit
): an emotionall unstable $ersonalit E: all of the above
0%. 3n most "or, situations! em$loees $erform better "hen
the have:
A: a moderatel strong internal locus of control
#: a strong e4ternal locus of control
(: no locus of control ): a "ea, internal locus
of control
E: none of the above
E: $eo$le are ha$$iest "hen their $ersonalit has lo"
distinctiveness in Golland9s si4 t$es.
%5. Social! enter$rising! and conventional re$resent three
categories of:
A: Sch"artz9s values model. #: the BA.S
model.
(: Golland9s model of occu$ational choice .
): the 8#ig Five9 $ersonalit dimensions. E: the Bers6#riggs
*$e 3ndicator.
%&. All of the follo"ing are identified b Lohn Golland as
$ersonalit and "or, environment t$es E=(E1*:
A: enter$rising. #: investigative. (: collectivist .
): social. E: conventional.
%:. Which of the follo"ing are identified b Lohn Golland as
$ersonalit and "or, environment t$es?
A: .ealistic. #: Artistic. (:
(onventional.
): Enter$rising. E: All of the above
%;. Which of the follo"ing $redicts that $eo$le in a s$ecific
$rofession "ould have similar traits and interests?
A: BA.S model #: Sch"artz9s values model
(: Self6monitoring $ersonalit theor
): Golland9s theor of occu$ational choice
E: 8#ig Five9 $ersonalit theor
%<. Golland9s theor of occu$ational choice states that:
A: there are si4 categories that re$resent characteristics of both
the "or, environment and the $ersonalit traits and interests
of $eo$le "or,ing in those environments.
#: fe" $eo$le fall s+uarel into onl one career t$e.
(: em$loee $erformance! satisfaction and career longevit
increase "ith the congruence bet"een $ersonalit and the
"or, environment of that career.
): a $erson9s occu$ational choice is an e4$ression of his or her
$ersonalit.
E: all of the above
%0. According to Golland9s theor of occu$ational choice!
8consistenc9 refers to:
A: the e4tent that an individual9s $ersonalit is aligned "ith
similar rather than dissimilar "or, environments.
#: the $erson9s tendenc to sta "ith one career over a
lifetime.
(: the e4tent to "hich an individual9s values change fre+uentl
or are relativel stable.
): a $erson9s tendenc to climb the cor$orate hierarch at a
fi4ed rather than an uneven $ace.
E: ho" often a $erson moves to different com$anies for
occu$ational develo$ment.
%%. Golland9s occu$ational choice theor states that:
A: $eo$le tend to have the o$$osite careers to their $arents.
#: career success de$ends on the degree of fit bet"een the
$erson and his or her "or, environment.
(: career success is defined b the number of ste$s the
individual achieves u$ the organizational hierarch.
): $eo$le in successful careers e4$erience more occasions of
8realit shoc,9 than do $eo$le in less successful careers.
BA 12 N pre-test Page 10
%'. 1eo$le "ho are sensitive to situational cues! such as the
moods and behaviours of co6"or,ers! are said to have:
A: an e4ternal locus of control. #: a high level of
introversion.
(: an advanced $ersonalit deficienc.
): a strong self6monitoring $ersonalit .
E: an internal locus of control.
%1. (om$ared "ith those "ho have a lo" self6monitoring
$ersonalit! em$loees "ith a high self6monitoring
$ersonalit:
A: tend to be better conversationalists
(: have more of an e4ternal locus of control
#: have difficult controlling their tem$er
): all of the above E: both 8A9
and 8(9
%-. Golland9s theor of occu$ational choice states that:
A: careers develo$ various $atterns over time and these
$atterns influence the individual9s need fulfilment.
#: $eo$le "ith a high level of conscientiousness can $erform
"ell in almost an 7ob.
(: career success de$ends on the degree of fit bet"een the
$erson and his or her "or, environment.
): careers o$erate across com$an and industr boundaries
rather than 7ust "ithin one organization.
E: $eo$le have successful careers "hen the net"or, and get a
mentor.
1''.According to Golland9s theor of occu$ational choice! a
$erson is highl 8differentiated9 if he or she:
A: fits s$ecificall into one of Golland9s career t$es rather than
several t$es.
#: is in a 7ob that is +uite different from his or her ideal career
t$e.
(: fits into t"o or more of Golland9s career t$es rather than
7ust one t$e.
): is self6em$loed rather than "or,ing as an em$loee.
E: does not fit into an of Golland9s career t$es.
1'1.One $roblem "ith Golland9s model of occu$ational fit is that:
A: ver fe" career $ractitioners are "illing to use it.
#: his career t$es refer to onl t"o of the 8#ig Five9 $ersonalit
dimensions.
(: there is no su$$ort for the idea that congruence bet"een
$ersonalit and "or, environment affects 7ob stress or other
career outcomes.
): no one has develo$ed a gra$hic model to illustrate the
relations among the si4 career t$es.
E: E. all of the above are $roblems "ith Golland9s model.