HOW TO CONNECT AN lOS

DEVlCE lN RECOVERY
MODE TO lTUNES WHEN
lTUNES WlLL NOT
RECOGNlZE THE DEVlCE
ON A WlNDOW PC
By Megan Corson



TABLE OF CONTENTS:
INTRODUCTION
2
LIST OF
MATERIALS
..2
INSTRUCTIONS
.3
WlNDOWS VlSTA AND WlNDOWS
7.................................. 5
WlNDOWS 8 AND WlNDOWS
8.l....................................l4
TROUBLESHOOTING
..21
UNlNSTALLlNG APPLE
PROGRAMS................................... 2l
UNlNSTALLlNG .NET FRAMEWORK
PROGRAMS............................22
HAVlNG lSSUES DOWNLOADlNG
lTUNES............................... 23
SOURCES
.24
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lNTRODUCTlON:
So your iOS device, let's say your iPhone, has gone into recovery mode and you need
to reformat it. You've plugged it in to your Windows computer, but iTunes won't recognize
your iPhone. Well, these instructions are here to help you get your iTunes and iPhone back to
functioning order.
Why does this happen? lt is a common problem with the most current updates of
iTunes. Version ll.l.5 has had this problem and some of the previous versions of ll.l have
had this issue as well. Something has gone wrong between the Apple software and the
Microsoft .NET framework. These instructions will help you overcome this problem and get
you back in working order.
LIST OF MATERIALS:
iOS device in recovery mode (iPad, iPod Touch, iPhone)
Windows Computer (Vista/7/8/8.l version of the operating system)
USB charge/sync cable (30-pin for older devices, lightening for newer devices)
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INSTRUCTIONS:
Source: support.apple.com
l. So your apple device's screen looks like the above picture. The bottom part may look
like the 30-pin to USB cable instead.
2. Plug the lightening or 30-pin connector into your phone.
3. Turn on your computer and open iTunes.
4. iTunes will open and you will notice that the iPhone/iPad/iPod Touch is not showing up.
You will usually see the iOS device where the red circle is in the following picture:
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Your device will not show up here though. lf this is the case, you will have to complete
the following steps.
NOTE: If you have Windows Vista or Windows 7 as the operating system on
your computer, follow the following instructions on page ! If you have Windows " or
Windows "!# please go to page #$!
WINDOWS VISTA AND WINDOWS 7 INSTRUCTIONS:
l. Unplug your iPhone from the computer.
2. Open Control Panel.
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a. To do this, click on the Start button on the bottom left hand corner of the screen
b. Click on "Control Panel" on the right side of the Start Menu
c. Make sure that Control Panel is set to view by Category.
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3. Click on "Uninstall a program". lt's on the bottom left hand corner of the Control Panel
window.
4. The following window will pop up:
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5. You will want to uninstall any program with the publisher "Apple lnc." That would be the
following programs:
- Apple Application Support
- Apple Mobile Device Support
- Apple Software Update
- iTunes
NOTE: %ou can leave the program &'on(our) alone! %ou do not need to uninstall
this program if it is already installed on your machine!
NOTE: *or instructions on how to uninstall each program, see the
Trou+leshooting guide on page ,#!
6. After you uninstall all of the Apple programs, you will want to look for another program
in this list. lt is called "Microsoft .NET Framework". lf you have been doing your
updates, it should be version 4 that you have installed. lf not, that's okay. You're going
to be uninstalling this anyway.
a. Start by uninstalling Microsoft .NET Framework 4 Extended
b. Then uninstall Microsoft .NET Framework 4 Client Profile
NOTE: *or instructions on how to uninstall the !NET *ramewor-, please see the
Trou+leshooting guide on page ,,!
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7. Open your web browser (i.e. lnternet Explorer, Mozilla Firefox, Google Chrome). M!"
#$%" &'$ %" ('))"(*"+ *' *," -)*"%)"*. You will need it for the next few steps!
8. You will now download the latest version of the Microsoft .NET Framework (version
4.5). Go to this link: http://www.microsoft.com/en-us/download/details.aspx?id=30653
a. Click on Download after selecting your language.
b. A window will pop asking if you'd like to download lnternet Explorer ll and
Microsoft Windows Malicious Software Removal Tool. Just click on "No thanks
and continue" on the bottom right hand corner.
c. lf you are using lnternet Explorer, select the "Run" option when the download
begins. For Chrome and Firefox users, wait for the download to complete and
open the download.
9. The .NET Framework will extract the files it needs and come up with this window:
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l0. Click on the box next to "l have read and accept the license terms" then click on
"lnstall".
ll. Wait for the program to download and install.
l2. Now it's time to download iTunes again. Go to http://www.itunes.com to download
iTunes. This URL will redirect to the proper website to download iTunes.
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a. Click on the button that says "Download iTunes"
b. You will be taken to the next page. Click on "Download Now"
c. On lnternet Explorer, click "Run". On Google Chrome and Mozilla Firefox, just
allow iTunes to download. When iTunes finishes downloading, click on it and
select "Run".
NOTE: If you have pro+lems downloading iTunes, please see the trou+leshooting
guide on page ,.!
l3. Now it's time to install iTunes.
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l4. Click "Next >" to continue the installation.
l5. Leave the boxes checked, do not change the Destination Folder, and click "lnstall."
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l6. Wait for iTunes to install.
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l7. After iTunes has finished installing, click finish and iTunes will open.
l8. Connect your iOS device to the computer with the USB charge/sync cable. Your iOS
device should be recognized now.
l9. Proceed with restoring your device.
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WINDOWS 8 AND WINDOWS 8.1 INSTRUCTIONS:
l. Unplug your iOS device from the computer.
2. Open Control Panel
a. You need to get to the "Search" charm to do this
b. To get to the "Search" charm, do one of the following:
i. On touch screen devices, swipe in from the right side of the screen so the
charms come up
ii. On non-touch screen devices, move your mouse cursor to the top right
corner of the screen, then drag your mouse down so the charms appear
iii. Hit the Windows Key + C
c. Click on the "Search" charm. lt is the one with the magnifying glass.
d. Type in "Control Panel" in the search bar.
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e. Control Panel will be the first selection. Click on it.
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f. Make sure Control Panel is set to view by Category.
3. Click on "Uninstall a program". lt is on the bottom left hand corner of the Control Panel.
(See above image, it is highlighted.)
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4. The following window will pop up:
5. You will want to uninstall any programs with the publisher "Apple lnc." That would be
the following programs:
- Apple Application Support
- Apple Mobile Device Support
- Apple Software Update
- iTunes
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NOTE: %ou can leave the program &'on(our) alone! %ou do not need to uninstall
this program if it is already installed on your machine!
NOTE: *or instructions on how to uninstall each program, see the
Trou+leshooting guide on page ,#!
6. ln the Windows Vista and 7 instructions, you would uninstall the Microsoft .NET
Framework applications. ln Windows 8 and 8.l you cannot do this. So, we will skip this
step.
7. Open your web browser (i.e. lnternet Explorer, Mozilla Firefox, Google Crhome). M!"
#$%" &'$ %" ('))"(*"+ *' *," -)*"%)"*. You will need it for the next few steps!
8. You will now download the latest version of the Microsoft .NET Framework (version
4.5). Go to this link: http://www.microsoft.com/en-us/download/details.aspx?id=30653
a. Click on Download after selecting your language
b. A window will pop up asking if you'd like to download lnternet Explorer ll (if you
do not have it already) and Microsoft Windows Malicious Software Removal
Tool. Just click on "No thanks and continue" on the bottom right hand corner.
c. lf you are using lnternet Explorer, select the "Run" option when the download
begins. For Chrome and Firefox users, wait for the download to complete and
open the downloaded file.
9. The .NET Framework will extract the files it needs and come up with a window asking
for permission to install the program. Select 'Yes' to continue.
l0. You may get a message that says the latest version of the .NET Framework has
already been installed. lf not, go to step l0 on page XXX for instructions on installing
the .NET Framework.
ll. Now it's time to download iTunes again. Go to http://www.itunes.com to download
iTunes. This URL will redirect to the proper website to download iTunes.
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a. Click on the button that says "Download iTunes"
b. You will be taken to the next page. Click on "Download Now". You do not have
to uncheck the boxes or put in your email address.
c. On lnternet Explorer, click "Run". On Google Chrome and Mozilla Firefox, just
allow iTunes to download. When iTunes finishes downloading, click on it and
select "Run".
NOTE: If you have pro+lems downloading iTunes, please see the trou+leshooting
guide on page ,.!
l2. Now it's time to install iTunes.
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l3. Click "Next >" to continue the installation.
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l4. Leave the boxes checked, do not change the Destination Folder, and click "lnstall."
l5. Wait for iTunes to install.
l6. After iTunes has finished installing, click finish and iTunes will open.
l7. Connect your iOS device to the computer with the USB charge/sync cable. Your iOS
device should be recognized now.
l8. Proceed with restoring your device.
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TROUBLESHOOTING
I. HOW TO UNINSTALL A00LE SOFTWARE
l. Open Control Panel
2. Click on "Uninstall a program"
3. Look for any programs that have "Apple lnc." as the publisher (see image after step
4)
4. Select one and click Uninstall
l.
5. A notification window will come up asking if you want to uninstall. Click "yes".
6. The following window will come up:
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Leave "Automatically close applications and attempt to restart them after setup is
complete" ticked and click "OK".
7. Wait for the application to uninstall and repeat these steps until all programs with
"Apple lnc." as the publisher are uninstalled.
II. HOW TO UNINSTALL MICROSOFT .NET FRAMEWOR1
l. Open Control Panel
2. Click on "Uninstall a Program"
3. Look for Microsoft .NET Framework in the programs list
4. Click on Microsoft .NET Framework # Extended and uninstall that first
5. The following window will pop up. Select Remove .NET Framework from this
computer.
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6. Click "Next >".
7. A warning window will pop up. Don't mind this. Click "Continue."
8. Wait for this to uninstall. When it is finished, click "Finish" and the window will close.
9. You will be asked to restart your computer. Unless you want to restart your
computer numerous times, you can choose to restart later and do it all in one
swoop.
l0. When the extended part has uninstalled, go back to Control Panel and uninstall the
Microsoft .NET Framework # Client Profile the same way you uninstalled the
Extended part.
III. HAVING ISSUES DOWNLOADING ITUNES
This is a common problem as well. How to resolve it is once you get to the "Thank You"
page, go back a page and click "Download Now" again. You may have to do this several
times before you can get iTunes to download.
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SOURCES:
0ICTURES:
APPLE LOGO:
http://www.amivox.com/wp-content/uploads/20l2/02/apple-logo-transparent.png
lOS RECOVERY lMAGE:
http://km.support.apple.com/library/APPLE/APPLECARE_ALLGEOS/HTl808/HTl808--
connect_to_itunes-00l-en.png
ALL OTHER IMAGES ARE SCREENSHOTS FROM M2 0ERSONAL COM0UTERS
THE INSTRUCTIONS:
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lNSTRUCTlONS WERE GATHERED FROM TRlAL AND ERROR THROUGH WORK WlTH
BEST BUY GEEK SQUAD. SOME lNSlGHT WAS GLEENED FROM APPLE'S SUPPORT WEBSlTE,
BUT MOST lNFORMATlON WAS GAlNED FROM FELLOW GEEK SQUAD AGENTS.
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