R&S May 2014

www.bar.co.
uk
Removals & Storage
The Magazine of the British Association of Removers
May 2014 // Issue 478 // 6
On the cover
Dublin-based Echo Moving celebrates its 45th anniversary by joining
BAR as an International Associate. See page 48-49.

Inside this Issue
Industry News BAR News Features Breaking News
>> What you need to know about
Consumer Contract Regulations
>> How to choose online
accounting software
Happy Birthday Echo
45 years old this month
>> Australian work swap at
Britannia Movers International
>> How to protect your
pension pot
>> Rogers Removals complete
Driver CPC Training
>> Armishaws secure seventh
quality standard
>> DMotY 2014-15
nalist proles
>> New removals trade
association proposed
2
Features
Removals & Storage May 2014
May 2014 Removals & Storage 3
Features
News from Watford
On the cover: Happy 45th anniversary to
Echo Moving.
04
Contents
Contents
Industry News
Just a snippet
How to make the new pension rules
work for you
Australian work swap at Britannia
Movers International
everywoman Transport & Logistics
Leadership Academy 2014
25th birthday celebrations at Private
Health Partnership
05
Driver CPC
training with
Rogers Removals
R&S talks with Denis Rogers of north London
rm Rogers Removals about completing Driver
CPC training ahead of the 10 September
training deadline.
40
46 European News 62 People News
Diary Dates 52
Memberships Training 54 38
34
Bishops Move
salutes two
industry veterans
Nigel and Roger Bishop, with almost 100 years
removals experience between them, talk to R&S
about how the industry has changed during their
long and distinguished careers.
18
Happy 45th Birthday Echo Moving
How to choose the right online
accounting software for your business
New Consumer Regulations for Distance
Selling around the corner
CDD Relocation ies the ag for
Romania
Features 37
50
New Consumer
Regulations for
Distance Selling
around the corner
The new Consumer Contracts Regulations 2013
will come into force next month. James Lomax
of transport law specialists Backhouse Jones
Solicitors explains the changes for companies.
3
BAR News
Find out about the nalists for the Domestic
Mover of the Year 2014-15, make sure you
vote at the AGM on the proposed new
Federation of Removers and DED Chris
Smallwood on late bookings for removal
services.
24
Commercial Moving
Group News

30
Overseas Group News 32
BAR Services
22
QSS Update
Armishaws Removals and Richard Healey
Removals Ltd explain their respective
approaches to quality standards.
4
BAR News
News from Watford
The 2014 BAR Annual Conference is
now nearly upon us, with all eyes
expectantly looking towards Glasgow
where this years event will be held
from the 15-17 May. Several industry
experts are lined up to treat
delegates to what promise to be
enlightening talks and workshops
during the course of the Conference
period. As well as these useful
business sessions, delegates can
enjoy a selection of social events
running from Thursday all the way to
Saturday night. Some of the
highlights include the Basil Fry Golf
Tournament on Thursday, Fridays
funfair night, Saturdays whisky
distillery tour and of course, the Gala
Dinner. At the Dinner, the winners of
the Domestic Mover of the Year
2014-15 and Commercial Mover of
the Year 2014 will be announced. At
this stage it looks like both
competitions will prove to be close
given the high quality of all the
nalists. A detailed program of
events for the Conference is
provided in this issue. To book your
place at Glasgow visit www.bar.co.
uk/conference2014.aspx

The Young Movers Conference 2014
is currently taking place in London,
giving the younger members of the
industry a chance to network and
socialise with their peers and learn
valuable skills which will benet both
their companies and their future
careers.
There have been changes to both
the BAR Rules and the BAR Code.
Members should ensure that they
are aware of the changes by visiting
the MyBAR section of the BAR
website.

The BAR Membership Survey has now
been completed. The results, which
promise to raise some interesting
points, will be announced and
discussed at the upcoming BAR
Annual Conference.

Members have continued to take up
the Primary Authority-endorsed terms
and conditions. These terms and
conditions provide Members with
increased legal protection as well as
an excellent marketing opportunity,
as BAR is the only trade association
with Trading Standards-endorsed
terms and conditions. If you have
any questions about Primary
Authority arrangements, please
contact the BAR Regulatory
Department.
Removals & Storage is designed on behalf of The British Association of Removers by: Rubicon Marketing Ltd. Tel: 0117 957 5400 Email: steve@rubiconmarketing.net
Removals & Storage is written and edited for the British Association of Removers by Analytica Media. Tel: 0203 235 1800 Email: andy@analyticamedia.com
Follow BAR on:
Contact Details:
Editorial
Contributions on all aspects of the removals and
storage industry are welcome, together with photographs
if appropriate.
Please contact the Managing Editor, Louise Gale on:
Tel: 020 3235 1806
Email: rands-editorial@analyticamedia.com
Advertising
For all enquiries and bookings, please contact
Sandra Zealand on:
Tel: 0117 957 5400
Email: sandra@rubiconmarketing.net
Deadlines: The booking deadline for all display
advertisements for the June 2014 issue of R&S is
9 May 2014.
Subscriptions
Removals & Storage is subscribed to by members of the
British Association of Removers in the UK and Overseas.
Current annual subscription is 48.00 in the UK and
72.00 overseas. Additional subscriptions are available
from BAR (see contact details above).
Registered as a magazine The British Association of
Removers 2014. ISSN 0034-4265
All rights reserved. No part of this publication may be scanned,
reproduced, stored in a retrieval system or transmitted in part or whole
in any form or by any means (electronic, mechanical, photocopying,
recording or otherwise) without the prior written permission of the British
Association of Removers.
Opinions expressed in Removals & Storage are not necessarily those
of the publisher, British Association of Removers.The description of a
product or service in this publication does not constitute endorsement
by the publisher.The publisher does not accept any responsibility for
any claims by advertisers.The articles in this publication are for general
information only and are not intended to be advice to any specic person.
Readers are recommended to seek professional advice before taking
or refraining from taking any action on the basis of the contents of any
article in this publication.
The British Association of Removers
Tangent House, 62 Exchange Road, Watford,
Hertfordshire WD18 OTG
President: Ian Studd
Director General: Stephen Vickers
Company Secretary: Paul Swindon
Contacting BAR
Tel: 01923 699 480 Fax: 01923 699 481
General Enquiries: info@bar.co.uk
Web: www.bar.co.uk
Commercial Department
Tel: 01923 699 483 Email: commercial@bar.co.uk
Consumer Affairs Department
Tel: 01923 699 486 Email: consumer.affairs@bar.co.uk
Regulatory Department
Tel: 01923 699 486 Email: regulatory@bar.co.uk
Accounts Department
Tel: 01923 699 488 Email: accounts@bar.co.uk
BAR Training Services
Tel: 01923 699 484 Email: training@bar.co.uk
Web: www.removalstraining.com
BAR Services
Tel: 01342 870 087 Email: sales@barservices.co.uk
Web: www.barservices.co.uk
QSS
Tel: 01923 699 840 Email: chris.waymouth@bar.co.uk
BAR Overseas Group
Web: www.baroverseas.co.uk
BAR Commercial Moving Group
Web: www.barcommercialmovinggroup.co.uk
The scene at last years Gala Awards, Newcastle 2013
5
Industry News
May 2014 Removals & Storage
Consumer
Contract
Regulations 2013
The new Consumer Contract Regulations 2013 will
come into force on 13 June 2014, and will affect
all contracts agreed on or after that date. The new
Regulations replace the Distance Selling
Regulations 2000 and the Doorstep Selling
Regulations 2008, which have now been combined
under the new Regulations.
One of the main changes is that the
cancellation rights for distance and doorstep
selling will be extended to 14 days, though there
are no cancellation rights for on premises sales.
Peter Stonely, Principal Trading Standards
Ofcer at Peterborough City Council, told R&S:
The new Consumer Contracts Regulations are
challenging for many businesses in terms of
exactly what they mean and how they affect day to
day operations. The relationship between BAR and
Hertfordshire Trading Standards, as Primary
Authority, will provide BAR Members with
guidance that will have legal backing. There is no
doubt that we all have much to learn about these
new rules but, through Primary Authority, BAR
Members will be kept up to date and will be able
access business-friendly advice to ensure
compliance with the law.
R&S will report on the developments as soon
as clear guidance is produced. In the meantime,
for more detailed information about the new
regulations, see the feature by transport law
specialists Backhouse Jones on page 50-51.
Driver and
Vehicle
Standards
Agency launches
The Driver and Vehicle Standards Agency (DVSA)
has now been launched to replace the Vehicle and
Operator Services Agency (VOSA) and the Driving
Standards Agency (DSA).
The new Agency will be responsible for setting,
testing and enforcing driver and vehicle standards
in Great Britain, employing more than 4,000
members of staff.
The Chief Executive of the new Agency, Alastair
Peoples, said that by bringing testing and
standards services into a single agency we will
make life easier for customers by putting them at
the heart of the services they rely on and providing
a more coherent approach to service delivery.
For more information visit www.gov.uk/
government/organisations/driver-and-vehicle-
standards-agency
New pension rules could
result in hefty tax bill
From 6 April 2014 the lifetime allowance (LTA) for pension purposes
has been reduced from 1.5m to 1.25m. These changes are likely to
affect owners and company directors of removals and storage rms.
The LTA is the limit on the amount of your pension
savings that benets from tax relief. It is not a
contribution limit but how much you can have in
your pension when you come to retire. If you save over
and above the LTA limit then you pay tax on the
difference. The new reduction in the LTA means there
could be a substantial tax bill for those with pension
funds in excess of the new lower limit by the time they
retire. The charge that applies to pension benets in
excess of the LTA is 55% on benets taken as a lump
sum (Pension Commencement Lump Sum), or 25%
on benets taken as income (which are also subject to
income tax in the normal way).
Protecting the 1.5m allowance rate
There are two options to consider that will allow you
to protect the higher allowance rate of 1.5m: xed
protection 2014 and individual protection.
Fixed Protection 2014 (FP14) allows you to keep the
1.5m LTA beyond 2014. It is available to anyone who
does not have any of the earlier forms of protection
such as enhanced, primary or xed protection 2012.
However, there is a trade-off when choosing xed
protection, explains Ercan Demilaray of Wellers
Accountants: You will likely have to opt out of any
nal salary pensions schemes and cease all
contributions to personal or dened contribution
pension schemes, which may make this a less
appealing option for some. The second option is
Individual Protection 2014 (IP14). This is available if
the value of your total pension benets on 5 April
2014 is more than 1.25m. This value, up to a
maximum of 1.5m, will become your personalised
LTA. This means that when you draw down any
benets, they will be tested against your personalised
LTA, unless your standard LTA (the value your
pension benets can build up to before the lifetime
allowance charge is applied) has increased above this
level. Benets that are above this allowance will be
subject to the new lifetime allowance charge in the
normal way.
For Ercan: The key difference from Fixed
Protection is that you can keep funding your pension
after April 2014, or perhaps more importantly,
continue to enjoy pension funding from your
employer. If you were already above 1.5m by April
2014, then Individual Protection gives you a better
deal than Fixed a 1.5m LTA with no requirement to
give up on future pension saving. According to
Wellers, there is no downside to registering for
Individual Protection, so anyone eligible may wish to
consider applying, since they will get an increased LTA
with no trade-off. IP14 can also be registered
alongside FP12 or FP14 and therefore provides a
safety net to fall back on if Fixed Protection is lost.
Applications for IP14 will be allowed until 5 April
2017. This will allow time for benet values at 5 April
2014 to be calculated to establish your personal LTA.
For more information, see
www.wellersaccountants.co.uk
The scene at last years Gala Awards, Newcastle 2013
Industry News
6 Removals & Storage May 2014

The Children and Families Act 2014 has entered
into law, heralding changes to parental leave
legislation and extending employees rights to
request exible working arrangements.
The two key dates for employers are 30 June
2014, when changes to the right to request
exible working arrangements come into effect,
and April 2015, when the provisions on shared
parental leave come into force.
The Act extends the right to request exible
working to all employees who have completed at
least 26 weeks work with their current employer.
In addition, employers and employees will no
longer have to follow statutory procedures when
applying for or considering a request for exible
working. Instead, employers will be under a duty
to consider requests in a reasonable manner.
On 30 June 2014, changes to shared parental
leave will come into force. Under the Act, existing
statutory provisions for maternity leave will not be
affected. However, in situations where a mother
chooses to end her maternity leave early; her
partner will now be able to share the remaining
leave and pay. Mothers will have to provide
their employer with at least eight weeks notice
of the intention to share parental leave.
For more information on this and other
transport and employment law updates, visit
www.backhousejones.co.uk
Consumer
protection
needed for
small businesses
The Federation of Small Businesses (FSB) is
calling on the Government to give small and
especially micro businesses (a business with
less than ten employees) the same level of
consumer protection when drafting legislation
as domestic customers. As it stands, many are
disadvantaged compared to large businesses
and domestic consumers when taking out a
contract with a new energy, telecoms or water
provider.
The FSB believes the 2003 Communications
Act which regulates the telecoms industry is a
model of best practice that could be copied
across all regulated industries. Under this law,
the regulator treats micro businesses like
domestic consumers other than where there are
clear reasons not to. This would give a much
fairer level of consumer protection to these
rms. In addition, the FSB also wants the
energy regulator to force utility suppliers to
publish their
default tariffs for
smaller business
customers who
currently face
difculties when
attempting to
switch providers.
The FSB believes
that the big six should publish their tariffs
for small business customers in a clear and
transparent way, allowing business owners to
make informed decisions on which energy
supplier to choose.
Minimum wage to rise 3%
The Government has approved a rise in the National Minimum Wage to
6.50 per hour which will take effect in October 2014.
Business Secretary Vince Cable (pictured) has accepted
in full the independent Low Pay Commissions (LPC)
recommendations for 2014, which include plans for
larger increases in future than in recent years. The
LPC has said the rise, the rst real terms cash increase
since 2008, is manageable for employers and will
support full employment.
From 1 October 2014, the National Minimum
Wage rates, as recommended by the LPC, will be:
a 19p (3%) increase in the adult rate
(from 6.31 to 6.50 per hour)
a 10p (2%) increase in the rate for 18 to 20 year
olds (from 5.03 to 5.13 per hour)
a 7p (2%) increase in the rate for 16 to 17 year
olds (from 3.72 to 3.79 per hour)
a 5p (2%) increase in the rate for apprentices
(from 2.68 to 2.73 per hour).
Currently the LPC advises Government on changes to
the minimum wage each year but does not indicate
what the rate should be beyond that point.
Copy and advertising
deadlines 2014 for future
issues of R&S magazine
Article submission:
2nd of the month preceding publication
Booking of display Adverts:
10th of the month preceding publication
Booking of classied Adverts:
Booking of trade Adverts:
Artwork for Adverts:
The Children and Families Act 2014
7
Industry News
Freedom of
Information laws
could cover
contractors
The Government will carry out a consultation
on extending the Freedom of Information Act to
cover private companies that carry out public
functions.
A revised code of practice will be published
this year to make sure that these companies
have freedom of information requirements in
their contracts. The Confederation of British
Industry has welcomed the announcement,
commenting private providers of public
services have been calling on Government
to ensure transparency in public contracts.
A recent report from the Parliaments Public
Accounts Committee found that Government is
clearly failing to manage performance across
the board, and to achieve the best for citizens
out of the contracts into which they have
entered. The report went on to say that
Government needs a far more professional and
skilled approach to managing contracts and
contractors, while contractors themselves need
to demonstrate the high standards of ethics
expected in the conduct of public business, and
be more transparent about their performance
and costs.
Freight forwarders
welcome HS2 stimulus
The British International Freight Association (BIFA) has welcomed
HS2 Chairman Sir David Higgins (pictured below) report, HS2 Plus.
In the recently published report, Higgins reviews the controversial
project, and discusses his thoughts on the progress made so far,
its ongoing development and his plans for the future.
Statistics provided to us by the Rail Freight Group
show that intermodal freight trafc has grown by
60% in the last decade, a trend we think will only
continue. A growth rate of 3.3% per annum up to the
year 2030 is predicted. Much of the discussion has
been about the potential saving in time for the
passenger between London and Birmingham and
Manchester. BIFA is more focused on the
opportunities presented to freight operations with the
potential release of West Coast Main Line capacity to
intermodal trains, said BIFA Director General Peter
Quantrill. Quantrill argued that the present rail
system is becoming increasingly overcrowded and
reaching a capacity crisis that can only be partially
met by measures such as increasing train lengths
and improving the existing network. The increase in
capacity offered by HS2 is seen by many as the single
most important argument in favour its development.
It is important to remember that while much UK
manufacturing is based in the Midlands, the North
and the central Scottish belt, higher and higher
volumes of non-EU originating or destined ocean
containers are being moved by rail through ports in
the South and South East, such as Felixstowe,
Tilbury, Southampton, Thamesport and the London
Gateway.
Industry News
Port of Hamburg
gains market
share
Germanys largest port, the Port of Hamburg,
increased its market share in container trafc
in 2013, with an increase in container trafc
of 4.4%
Growth at Hamburg contrasts with the
situation at the four largest ports of mainland
Northern Europe, where container throughput
fell by 0.5% to 35.3 million TEU (Twenty-foot
Equivalent Unit, the most common unit of
measuring cargo capacity).
The Port of Hamburg said its share of
container throughput in these four ports now
amounts to 26.2% (+ 1.3%), consolidating its
position as Europes second strongest container
port, behind the Port of Rotterdam. In the
worldwide ranking of container ports, Hamburg
is in 15th position. The Port said the rise in
container trafc was mainly a result of growth
in transhipment services into the North Sea and
Baltic region, and the onset of a recovery in
container trafc with Asia, especially in China.
Truck
registrations fall,
vans power on
The SMMT, the Society of Motor Manufacturers
and Traders, said truck registrations fell by
27.3% in February, following the surge in Euro
6 purchases towards the end of last year.
Although the Euro-6-induced dip in truck
volumes continued in February, the rate of
decline slowed from Januarys 37% decline.
Total commercial vehicle registrations grew
17.5% in February to 13,320. Vans drove the
growth of the market, with a 28.2% rise in the
month to 11,731 registrations. Growing van
registrations supported the February vehicle
market as middle and heavy-weight vans
enjoyed healthy registration rises, reecting
improving economic activity, said Mike Hawes,
SMMT Chief Executive.
Registrations of trucks over six tonnes
continued to decline as the market adjusts to
new Euro-6 legislation. This trend is expected to
continue for some months.
Freight rates under
pressure again

Following three consecutive months of price rises, container freight
rates for East-West trade declined in February, according to shipping
consultancy Drewry.
Rates came under most pressure on the Asia-Europe
trade routes, which weakened following a rapid rise
in the run-up to the Chinese New Year. Drewrys Asia-
Europe Westbound Freight Rate Index dropped 12%
in February to $2,992 (1,805) per 40ft container,
and weekly data from the World Container Index
assessed by Drewry indicates that the pricing erosion
continued into March.
Spot rates on the trans-Pacic route also shed some
gains with Drewrys Transpacic Eastbound Freight
Rate Index easing 3% over January to $2,669
(1,610) per 40ft unit. As a consequence, Drewrys
East-West Freight Rate Index, a weighted average of
spot rates across the trans-Pacic, trans-Atlantic and
Asia-Europe/Mediterranean trades, shed 8% in
February to average $2,255 (1,360) per 40ft.
The General Rate Increases lined up on both the
Asia-Europe and the trans-Pacic trades will struggle
to lift rates to sustainable levels unless carriers take
drastic measures to tighten capacity while
accommodating the ultra-large vessels scheduled to
join these trades this year, said Simon Heaney, senior
manager of supply chain research at Drewry.
Deliveries of new ultra-large ships are expected to add
to the existing overcapacity and put rates under
further pressure.
as shipping alliance cleared in the US
In response to the overcapacity in the market, the
worlds three largest shipping lines, Maersk Line, MSC
Mediterranean Shipping Company and Frances CMA
CGM have agreed to pool about 250 ships on the
Asia-Europe, trans-Pacic and trans-Atlantic routes.
The P3 alliance will have more than 40% of Asia-
Europe and trans-Atlantic trade and 24% of the trans-
Pacic market. The Federal Maritime Commission
(FMC) approved the alliance in March, for routes to
and from U.S. ports. Maersk expects approval from
China and the EU in the coming months, following
which the P3 alliance will be operational.
However, the US Shippers Association has criticised
the decision, telling the FMC: in the case of the
trans-Atlantic, it is a short step to the 50% mark and
beyond, where the P3 would have a controlling share
of the market, which would be a very dangerous and
detrimental situation. It is just a matter of a short
time before the P3 controls the trans-Atlantic
market.
Although the FMC allowed the alliance to become
effective, it also insisted on a number of special
reporting requirements from each of the lines
involved, to enable close monitoring of the
agreement.
The European competition authorities are expected
to examine the P3 alliance in the context of EU
competition rules. The Global Shippers Forum has
warned:
If the P3 were to proceed in its current form, the
structure of container shipping markets serving EU
and global trades would be fundamentally changed,
including the possibility of eliminating effective
competition.
9
Industry News
Industry News
RHA urges new
focus for
enforcement
The Road Haulage Association is urging a
refocusing of the DVSA business plan in respect of
enforcement, to highlight serious offenders,
particularly targeting the falsication of drivers
hours records with the support of the police.
The RHA is also requesting a detailed analysis of
the enforcement results of the joint Met Police/
DVSA Industrial HGV task force in London, to build
a picture of those elements of the truck operating
sector found to be offending. The Association said
that the Highways Agency should analyse its data
more productively, to highlight the major causes
of problems on its network involving HGVs so that
targeted improvements can be made.
and raises concerns over decline in
truck tests
The Association has also voiced its concern over
DVSA data pointing to a 40% reduction in the
number of targeted and random checks of non
UK-registered HGVs since 2010.
There has been a 27% fall in UK truck checks in
the same period.
Taking roadworthiness stops for 2012/13, checks
fell by 37% for non-UK registered trucks compared
to two-years previously. Checks on non UK-
registered trailers fell by 31%.
For the RHA, one problem is the relative lack
of sanctions that can be imposed on foreign
operators; in the shape of penalties and also
regulatory sanctions for serious offenders. While
recognising the progress that has been made in
enforcement against foreign operators over the
past four years, the RHA is now urging the DVSA
and the police to take stronger action.
DVSA updates
test certicates
The Driver and Vehicle Standards Agency has
launched a new version of test certicates for
trucks, trailers, buses and coaches the VTG5,
VTG5A and VTP20. These test certicates have been
updated to comply with EC Roadworthiness
Directive 2010/48.
The Directive requires test documents to capture
three new elements of information not previously
recorded by these certicates: country of
registration, the Vehicle Identication Number
veried by the vehicle manufacturers plate, and
an odometer reading recorded at the time of test
where an odometer is tted in the cab.
The new version certicates currently carry the
old VOSA logo and will be updated with the DVSA
logo when stocks run out.
It said this will take the utilisation of gas in the
freight industry from small scale to mainstream use.
The move towards gas powered HGVs with either
liqueed natural gas or compressed natural gas and
ultimately biomethane will ensure that the freight
sector can contribute to national Government carbon
reduction targets whilst delivering essential goods and
services, the FTA said. An increase in the use of gas
HGVs will also help improve air quality in towns and
cities.
In the last Autumn Statement announced in
December 2013, the fuel duty differential between the
main rate of fuel duty and the rate for road fuel gases
was maintained until March 2024. However, more
needs to be done to break down further barriers to
take-up.
The recent commitment by government on the
duty differential for gas provides much needed
condence for the freight industry to invest in dual
fuel and dedicated gas vehicles. However, there is a
lack of public refuelling infrastructure for gas vehicles
which limits progress, said an FTA spokesperson.
The recommendations from the Task Force include
providing Government support for the establishment
of a strategic network of gas refuelling infrastructure.
Delivering certainty for investment in this alternative
fuel is crucial to its development over the coming
years, said Mike Hawes, Chief Executive of the
Society of Motor Manufacturers and Traders. Now,
with Government support and investment in the
necessary infrastructure, vehicle and technology
developments can be made with greater condence.
Government needs to
act on gas HGVs
The Freight Transport Association (FTA) is urging the Government to
act on recommendations from the Department for Transports Low
Emission HGV Task Force to increase the use of biomethane in HGVs.
Transport Minister Stephen Hammond has announced that both theory and practical driving tests will
now only be available in English and Welsh.
Previously, candidates could take theory tests with a voiceover in one of 19 languages, as well as use
interpreters on practical tests. The changes come after a public consolation took place in 2013, in which
70% of responses supported removing the foreign language option from testing.
Birmingham City Council is set to implement
a pilot 20mph speed limit scheme, covering
signicant parts of central, east and south
Birmingham.
The 20 is Plenty pilot is designed to
demonstrate the road safety and wider benets
of lower speed limits after recent public
consultation showed strong support for such
measures near schools but mixed backing for
a more widespread approach.
The whole of the city centre inside the ring
road, plus all or part of Aston, Nechells,
Ladywood, Edgbaston, Harborne, Selly Oak,
Bournville, Moseley and Kings Heath, Springeld,
Sparkbrook, South Yardley, Bordesley Green,
Washwood Heath and Hodge Hill wards, would
be covered by the pilot.
The exact area is still to be determined and
will be subject to detailed local consultation
later in 2014. It is likely to be logically dened
by natural geographical boundaries such as
the road pattern rather than exactly following
ward boundaries.
Detailed consultation will take place in spring
and summer 2014 on which roads will become
20mph. The 20mph limits are not expected to
apply on main roads.
End to foreign language
driving tests
Birmingham set for 20mph limit
11
Industry News
David Preston, General Manager Crown Fine Art
Crown Fine Art is an expert in transportation, storage,
installation and de-installation for art galleries and
museums, and also serves auction houses and private
collectors.

Liam Sharkey Thomas, 22, and Liam Martin, 18, will
have the opportunity to train as Crown Fine Art
technicians and earn permanent contracts. The pair
will report to the Warehouse Manager of Crown Fine
Arts facility in London, and will each be assigned
two mentors from within the company, whose
feedback will form part of a continuous appraisal.
General Manager David Preston said: There is
a high rate of unemployment amongst 18-25 year-
olds in this and many areas of London; and in our
experience there is a big pool of talented young
people who are just waiting to be given a chance.
Having undergone an initial assessment prior to
being selected, Crowns new recruits will work full
time and undergo structured training over a
three-year period which, subject to successful
development and meeting key performance
indicators, will see them become skilled workers
and key members of the organisation as the
business grows.
For more information visit www.crownneart.com
Crown Fine Art introduces
new apprentices
Crown Fine Art, a division of Crown Worldwide Group, has announced a new apprenticeship scheme
consisting of three-years of training in the handling and packing of ne art. The company has also
unveiled the rst two students of the new scheme.
Industry News
Government to seek public
feedback on A14 tolls
The Highways Agency is due to submit its Development Consent Order
application this autumn for the 1.5bn A14 Cambridge to Huntingdon
improvement scheme in Cambridgeshire. Construction work is expected
to get underway in late 2016, with the road opening to trafc by the end
of the decade.
The preferred route of the scheme will be announced
in the summer, ahead of the Agency submitting its nal
plans for the scheme to the Planning Inspectorate in
the autumn.
Ian Parker of the Highways Agencys A14 Cambridge
to Huntingdon project team, said: last years
consultation into options for the A14 scheme resulted
in a huge amount of interest and a large public
response. At the time, charging a toll to use the road
was one of the issues we consulted on and many of the
responses we received focussed on that aspect of the
proposals. The Highways Agency now wants to consult
public opinion on the question of tolls before the
summer announcement on the preferred route of the
road is made. This pre-application consultation was
due to begin as R&S went to print and will continue
until 15 June. It will provide information about why
the improvements are needed and specic details of the
scheme, before requesting public feedback in the form
of an online questionnaire.
Trade
Association
Forum
Incorporates
The Trade Association Forum (TAF) has now
ofcially incorporated, and become the Trade
Association Forum Limited.
The TAF was launched in 1997 after former
Deputy Prime Minister Lord Heseltine called
for stronger and more effective trade
associations in his role as President of the
Board of Trade.
Lord Heseltine was on hand last month to
host the launch of the Trade Association
Forum Limited in the House of Lords. He
commented that: This is a good moment as a
more optimistic economic mood creates a
background for an expanding economy.
Isabel Martinson, TAF Chairman, said: This
is a very exciting time in the ongoing
development of the Trade Association Forum,
as we consolidate its position as the voice of the
Trade Association sector and the lead body for
recognising excellence.
Some 150 trade association member
representatives and VIPs attended the launch
event alongside BAR President Ian Studd and
BAR Director General Stephen Vickers who was
present at the launch in his role as Director
and Vice Chairman of the newly incorporated
Association.
The TAF has now moved premises to Capital
Tower, 91 Waterloo Road, London SE1.
For more information visit www.taforum.org
25-year celebrations for PHP
BAR Afliate Private Health Partnership (PHP) is
currently celebrating its 25-year anniversary. The
West Yorkshire-based health market experts are
marking the occasion by rebranding the company
and creating a new, up to date website.
The rm started the year by hosting an
anniversary lunch event attended by long-standing
clients, suppliers, introducers and trade associations
as well as some staff as a thank you to many of the
people who have supported the company along its
way.
Founded in 1989, PHP has been assisting clients
with private medical insurance and health related
products and services. The company survived a
major re in 1991 before embarking on a process of
expansion and acquisition starting in 2002 after the
retirement of one of the founders of the company.
This growth encouraged PHP to move to new,
modern ofces in Baildon in 2008 to consolidate all
staff on one site. Florence Nightingale was
originally the focal point of PHP branding.
However, as Jan Lawson, Group Managing Director
at PHP, explained to R&S: Over the years as
generations change Florence isnt as well-known a
gure as she was, and some people were mistaking
our logo as being linked to a hospice or something
religious. So we decided to update her, but a key
part of what we do in advising clients on the most
suitable health scheme is still about illuminating a
complicated market with lots of options and
choices, helping to guide them through the
complexities. Hence, Florences candle has grown
up and become a powerful lighthouse.
Jan says that the new website, another aspect of
the rms rebranding, is expected to launch in the
second quarter of this year and will give access to
wide range of medically validated fact sheets on vast
array of treatments and conditions as well as details
of PHPs expanded range of occupational health
services and absence management tools.
For more information visit www.php.co.uk
Help when you need it!
13
Industry News
Government to seek public
feedback on A14 tolls
The Chartered Institute of Personnel and Development (CIPD) is recommending that the Government bans
employers from using exclusivity clauses for zero hours contract workers, unless they can demonstrate a
compelling business reason for using them.
Zero hours contracts under re
The Governments consultation on zero hours
contracts closed in March, having received more than
30,000 responses. The 12-week consultation focused
on exclusivity in employment contracts and lack of
transparency for employees.
A growing number of employers and individuals
are using zero hours contracts, with the latest Ofce
of National Statistics estimates putting the number at
580,000. In its submission, the CIPD recommends the
Government considers introducing a right for zero
hours contract workers to request a minimum number
of hours per week after they have been working for an
organisation for at least 12 months.
In addition, the CIPD is calling for an amendment
to the Employment Rights Act to require that workers
and not just employees have the right to receive a
written copy of their terms and conditions not later
than two months in employment .This would help
provide greater clarity for both parties on the issue of
employment status and the associated employment
rights.
The CIPDs response was informed by research
which showed that zero hours workers are more likely
to be satised with their work-life balance (65%)
compared to all employees (58%), are less likely to feel
under excessive pressure every day (8%) compared to
all employees (13%) and have comparable job
satisfaction (60% compared to 59% for all employees).
However it also found that a minority of zero hours
workers (15%) say they are only sometimes allowed to
work for another organisation when their primary
employer has no work available and 9% say they are
never able to work for another organisation in these
circumstances.
The Institute of Directors has called for heavy
restrictions on exclusivity contracts, but not an
outright ban. Business Secretary Vince Cable said: it is
clear that a growing number of people are using zero
hours contracts. While for some they offer welcome
exibility to accommodate childcare or top up
monthly earnings, for others it is clear that there has
also been abuse around this type of employment,
which can offer more limited employment rights and
job security. We believe they can have a place in todays
labour market and are not proposing to ban them
outright, but we also want to make sure that people
are getting a fair deal.
Full UK and European Pay-as-you-go Coverage

Visit us at the BAR Conference Exhibition Hall
Help when you need it!
Nationwide Transport Breakdown Services will get you moving
Industry News
Do you have any news to share with R&S readers?
Send to: rands-editorial@analyticamedia.com
BIFM calls for
more action on
apprenticeships
Gareth Tancred, Chief Executive Ofcer of the British
Institute of Facilities Management (BIFM), has
welcomed the extra funding for apprenticeships
announced in this years Budget.
Stating the FM industrys commitment to
providing meaningful jobs for young people, he said
that the industry pledged over 10,000 apprenticeship
places in 2013. Apprenticeships are key to
addressing skills shortages and creating
opportunities for young people. This 85m initiative
will be good for FM rms, particularly SMEs, he
said. In his Budget statement the Chancellor, George
Osborne, announced new funding packages to
further encourage small businesses to take on more
apprenticeships and to support degree level and
postgraduate apprenticeships.
Extra funding will support demand for the
Apprenticeship Grant for Employers scheme in 2014
to 2015, which will focus entirely on small
businesses (those with fewer than 50 employees)
from January 2015. Employers who have not had an
apprentice in the past year can receive a 1,500
grant for up to the rst ten apprentices they employ
in their business.
If you are interested in taking on apprentices in your
business, please contact the BAR Commercial
department at Commercial@bar.co.uk
Swapping Worcestershire
for Western Australia

The swap was suggested by Chess Managing Director
Kim Moseley during a recent visit to the UK. Kim
saw a work-swap as a mutually benecial decision:
Each business learns more about the other plus the
staff member on exchange gets a great experience
which ultimately leads to the development and
benet of the individual and both companies in
providing a better service for our mutual customers.
Nathan had previously spent almost three years
working for Britannia Bennetts, part of Britannia
Movers Internationals network of UK companies,
partly during holidays from college.
He enjoyed being able to experience removals in
another country, and comparing the British and
Australian industry. There is a lot more import
and export work which means understanding
correct international packing requirements. I love
that fact that nearly every house we deliver to is
single storey no stairs makes it so much easier,
he said.
Nathan (pictured) was surprised by the distances
involved in day-to-day moves in Australia compared
to the UK. They have a really different view of what
long distance is; long distance is really long. A three-
hour trip to Busselton is just a bit of a drive,
he explained.
Though he missed his family and friends,
Nathan enjoyed his time in Perth. Ive certainly
enjoyed the weather. Working at Chess Moving has
been terric. For more information on these two
companies see www.britannia-movers.co.uk and
www.chessmoving.com.au

Britannia Movers Internationals Nathan Bass was recently given the chance
to experience the removals industry Down Under in a work-swap between
Britannia Movers International and Perth-based Chess Moving.
Anglo Pacic greets young travellers
International shipping company Anglo Pacic
recently joined over 10,000 young travellers for
Londons largest free travel event: the TNT Travel
Show.
As a specialist Southern Hemisphere mover, Anglo
Pacic has been present at every show since 1983.
Baggage Manager Bianca Fisher explained that
this lengthy relationship stays strong as we both
target the same audience young mobile 18 to 39s
who have a zest for life and money to spend on
broadening their horizons. With more than 60% of
Anglo Pacics business accounted for by Australia
and New Zealand, and the nationality breakdown of
the TNT Travel Show, 64% Aussie and Kiwi, the t
could hardly be more perfect.
The company send an all-Australasian team to
the Show, and given the fact that most will have
shipped a carton or two of excess belongings home
at some point themselves, they know exactly what
their customers want.
Anglo Pacic also gave away ve free tea cartons
at the Show, shipped via sea, to anywhere in the
world. Surprisingly enough, the lucky winners
of the competition came from Australia and
New Zealand.
For more information visit
www.anglopacic.co.uk
15
Industry News

Commercial Mover of the Year 2014 nalist Harrow
Green has won a two-year ofce relocation contract
with Wakeeld Council.
Harrow Green wins
Wakeeld Council contract
Following a competitive tender process
through the Pro 5 framework
agreement, the company secured the
contract which will cover a wide range
of buildings and facilities or varying
sizes across all areas of the Wakeeld
district.
Harrow Green has a history of
business with Wakeeld Council,
having previously managed the move
of the City Centre Library to its new
home at Wakeeld One in 2012. Andy
Crawford, Harrow Greens manager for
the contract, said: We are very pleased
to have the opportunity to work with the
Council again. We will ensure the
Council and its staff receive excellent
service from our Leeds ofce.
For more information visit
www.harrowgreen.com
Nomads new Euro 6 hits the road
Nomad International Relocation has recently taken
delivery of a brand new Euro 6 tractor unit for its
eet, pictured here on the Greek island of Crete on
its very rst job!
The Peterborough-based company offers
removals both in the UK and overseas, with
dedicated services to Greece and Italy, where it
maintains its own teams and vehicles to ensure a
truly door-to-door service. For more information
see www.nomad-relocation.com
Industry News
JT & Sons help
local re brigade
Winners of
the 2013
Commercial
Mover of the Year
Award and
nalists for the
upcoming 2014
Award JT & Sons Relocations have been donating
old vehicles to the Surrey Fire Brigade. The
vehicles are donated for use as training aides for
the staff of the re station. After collecting them
free of charge, the re service can use the
vehicles to simulate a variety of emergency
situations to allow the reghters to practice
re-ghting techniques and their handling of
rescue tools such as the jaws of life.
The 2013 Commercial Mover of the Year
winner has donated two vehicles in the past year,
as the re brigade do not have access to many
commercial vehicles for training purposes.
Timon Thorncroft, Managing Director at JT &
Sons, told R&S that though he could sell the
vehicles on for a small prot, he prefers to help
the local emergency crews train for worst case
scenarios. This way, If any removals drivers are
unlucky enough to be involved in an
accident, the re crews will know what to do,
he said. For more information see
www.jtsrelocations.com
Britannia Anchor
Removals relocates to
new premises

The new Wardley premises boasts 11,050 square feet
of oor space holding 350 containers three times
the amount of the former unit. The new facility is
self-contained and, when fully operational, will boast
24 hour CCTV, as well as intruder, re and duress
protection.
Speaking of the relocation, Managing Director
Chris Smallwood stated: like any major expansion,
this move comes with risks, especially when there are
still no credit or support facilities offered by the banks
or by the Government. But, we are putting our trust
in a very robust ve year business plan that reects
growth in the market place year on year, knowing
that staying where we were would run the risk of us
stagnating as a business.
To nd out more visit www.anchorremovals.co.uk
Britannia Anchor Removals has secured new premises for their operations
in domestic, overseas and commercial removals storage. The new facility
in Wardley Industrial Estate, Salford, is on the main A580 East Lancashire
Road artery between Manchester and Liverpool with instant access to the
M61 and a short journey to the M60 Manchester outer ring road.
Do you have any
news to share with
R&S readers?
17
Industry News
everywoman in Transport &
Logistics Leadership Academy
The 2014 everywoman in Transport & Logistics Leadership Academy will take place on 26 June at the De
Vere Staverton Park Hotel, Daventry.
Of the 1.55 million people employed in logistics just
24% are women and there are still relatively few
women at the higher levels of the industry. The
Academy is for female future leaders and provides
them with insight, knowledge and practical skills
that will enable them to accelerate their careers.
Designed to make a real difference to the
performance of leaders and future leaders and
increase productivity, attendees will meet other
women who are enjoying success and will be
encouraged to take control of their personal
professional development.
The one-day conference will feature a keynote
speech and a lively panel session with inspirational
women in the industry, including everywoman in
Transport & Logistics Awards winners.
The afternoon will see practical and interactive
sessions on exploring Transactional Analysis
transforming communication and Limiting Beliefs
discovering what beliefs are holding women in the
industry back.
BAR Members can take advantage of a 20% discount
by using the promotional code: BAR.
For more information and to book your place visit
www.everywoman.com/tlacademy
everywoman in Transport & Logistics Leadership Academy 2013 senior leaders and past Awards winners share their insight
Industry News
A new generation is moving up at Bishops Move, as Roger and Nigel Bishop retire after overseeing a period of
unprecedented growth and expansion.
New era for Bishops Move at 160
Bishops Move is the largest family owned business
removals rm in the UK, and a founder member of
BAR. In 2014, the sixth generation of Bishops is
moving to the fore, as Roger and Nigel Bishop retire
from their executive positions in the company.
Al Bingle, the groups rst managing director from
outside the family, will continue to steer the company
as it moves into this new phase in its history, just as the
removals market picks up and Bishops Moves
franchise strategy pays increasing dividends.
The key elements that have made Bishops Move a
success in the last 160 years are still in place today,
Nigel Bishop says. Above all, everyone working here
has a real pride in working for the family business.
There is a level of loyalty here that you will only nd at
family businesses. The staff all know that we will be
there for them and we know that they will be there for
us. Although they may not all be Bishops, for us they
are family.
While Roger and Nigel are retiring, family
members are still very present on the Board and in
management, including Board members Grant
Bishop, Neil Bishop and Peter Bishop. Nigels daughter
Nicki and Rogers daughter Louise also play important
roles at the group, Nicki as marketing manager and
Louise as online marketing manager.
Bishops Move was founded in 1854 by J. J. Bishop, a
farm labourer from Norfolk who originally came to
London to join Robert Peels police force. After a short
time as a bobby, JJ became a greengrocer in Elizabeth
Street, London, SW1. The business then grew into a
household furniture removals and storage, based in a
small yard in what was the village of Pimlico.
160 years later, and the company currently employs
over 350 people across the UK and Europe, with 13
franchises also operating under the brand. People are
at the heart of Bishops Moves success and the
company consistently reports some of the highest
customer satisfaction rates of any removal rm.
Franchise business model
The companys franchise strategy has been key to its
expansion. Bishops Move set up its rst franchises
when it began distributing furniture nationwide in the
recession in the 1980s. It expanded its network after it
was selected by Agility GRMS as one of its main
suppliers for the Ministry of Defence removals supplier
agreement (which through the Agility QC programme
has helped Bishops achieve the highest levels of service
and constant audit). All of Bishops Moves franchises
have to be BAR Members, and many of them are also
family-owned. The franchises cover areas where we
do not have branches, Roger says. It gives us an
additional two dozen vehicles in Bishops Move livery,
which raises our brand exposure and allows us to
reach new areas.
Two or three of our franchises now have up to three
trucks a week going into Europe because of corporate
moves from Bishops Move and the MoD supplier
agreement, Nigel says. It means they can access new
markets. We dont take over the existing businesses of
our franchisees; they run their companies in tandem
with being a Bishops Move franchise. The
arrangement with our franchisees works to our mutual
benet and there is a lot of respect between us and our
partners.
As well as expanding its franchise network, the
companys continuous investments in new vehicles,
up-to-date IT and training have helped it emerge as
one of the leaders of a very competitive market and
prosper through all the ups and downs of the British
property market. Roger and Nigel have also not been
shy to look outside the family for the talent needed in
todays business world. As business in general gets
faster and more complicated, we have brought in
experts in certain key areas such as nance and
marketing, Nigel says.
At the same time, the next generation of Bishops
is clearly interested in coming into the business and
developing it. For example, Bishops Move has
developed a strong presence in social networks;
following its recent move of the current Archbishop
of Canterbury from his former diocese in York, the
company had over 90,000 tweets!
Roger explains that it is very important in a family-
owned business that each family member has a
specic interest and responsibility, as well as being
committed to growing the business as a whole. Weve
been planning for the succession for at least three
years, and we believe we are leaving Bishops Move in
very capable hands!

Intermovers Malaysia relocates LEGO artwork
Intermovers Malaysia has taken charge of a delivery of
unique LEGO artwork, created by Australian artists Claire
Healy and Sean Cordeiro. The works, all made entirely out of
thousands of LEGO bricks, were fragile and needed to be
export packed and crated for their journey from Kuala
Lumpur, Malaysia to a new art exhibition in Sydney,
Australia. Julien Wilkinson, Intermovers International Move
Specialist, said: The client came to Intermovers after a
recommendation, as we had previously shipped artwork to
Tokyo and London for similar events. This shows the
importance of high quality service and the role reputation
and word of mouth can play in securing future business.
Julien plans to run a competition in June on Intermovers
Facebook page to see if anybody can guess how many LEGO
bricks were used to create the artwork. The winner of the
competition will receive a signed print from the artists.
For more information visit www.intermovers.com
To read more about Roger and Nigel
Bishops careers, see their proles in
the People News section on page 62.
For more information, see
www.bishopsmove.com
Mid 1920s Spanish Embassy Move
19
Industry News
Mid 1920s Spanish Embassy Move
Industry News
Housing market set for strong summer
Price increases have remained strong across the housing market in recent months, and ahead of the key
moving season there are indications that more sellers are now putting their properties on the market.
According to Rightmove, the national average asking
price of property coming to market hit a new record
high of 255,962 in March, up 6.8% (+16,251) on
last year. Rightmove said that after a time-lag of
several months where increased buyer activity
outstripped new seller supply, rising prices appear to be
having their effect on homeowners equity, condence
and ability to trade up, down or out. A total of 114,996
new properties advertised in the March, up 3.4% on
February and up 8.7% on last year.
Miles Shipside, Director and Housing Market Analyst
at Rightmove said: this is great news for buyers who
have been starved of fresh stock in popular locations,
and the greater choice available to buyers will
hopefully mitigate the upwards price pressure that
some sellers have been able to exert. With local
markets displaying different supply and demand
dynamics it remains to be seen if the type of property
coming to market is what buyers are looking for, but
at a macro level the imbalance between supply and
demand is starting to be addressed.
Halifax also expects an increase in supply. It said
house prices fell by 1.1% in March but prices in the
three months to March were 8.7% higher than in the
same three months last year. Mortgage Director
Stephen Noakes said: the recent strengthening in
house prices is increasing the amount of equity that
many homeowners have in their home. This will
potentially encourage and enable more owners to put
their property on the market for sale over the coming
year, therefore boosting supply and easing pressure on
prices.
Halifax noted that home sales increased for the
tenth successive month in February to 108,940, 32%
more than in February 2013. In February there were
70,309 mortgage approvals for house purchases, a rise
of 34% on the year.
The National Association of Estate Agents
(NAEA) Housing Market Survey for March showed
that the average number of sales agreed per branch
continued to improve, up from an average of nine
sales per branch in February to ten in March. The
proportion of First Time Buyers increased to its
highest level in four years to 29% in February, but
fell back to 25% in March.
Meanwhile, gures from the Land Registry for
February showed an annual price rise of 5.3%, taking
the average property value in England and Wales to
170,000. The monthly change from January to
February was an increase of 0.7%.
In terms of transactions, the Land Registry said that
in December, the most up-to-date gures available, the
number of completed house sales in England & Wales
increased by 33% to 75,182 compared with 56,697 in
December 2012. The number of properties sold in
England and Wales for over 1 million in December
2013 increased by 44% to 898 from 624 in December
2012.
Nationwide said that UK house prices increased by
0.4% in March and were 9.5% higher than in March
2013. Chief Economist Robert Gardner said: record
low mortgage rates, improved availability of credit and
the brighter economic outlook are all leading to
increased demand for housing.
However, the upturn in the supply side of the market
continues to lag far behind, with the number of new
homes being built in England still around 40% below
pre-crisis levels, which was already insufcient to keep
up with the increase in the number of households
being formed.
Meanwhile, according to ofcial gures from the
Ofce for National Statistics, UK house prices
grew by 6.8% in January 2014 compared with a year
earlier, up from 5.5% in December 2013. House prices
grew by 7.1% in England, 6.9% in Wales, 1.4% in
Scotland and 2.7% in Northern Ireland. House price
growth was increasing strongly across some parts of
the UK, with prices in London again showing the
highest growth. Annual house price increases in
England were driven by rises in London (13.2%), the
South East (7.1%) and the West Midlands (5.3%).
21
Industry News
22
BAR News
BAR Services BAR Services
BAR Services to launch new products
at BAR Annual Conference
It is already May and not only does that mean we have two spring bank holidays to look forward to, but it
also means that the BAR Annual Conference 2014 is fast approaching. The Conference is an important
weekend in the BAR Services calendar as it is the perfect environment for the sales team to meet their
customers face to face and discuss the services available, as well as any new products that are being
introduced to the market.
The Conference at the Glasgow Marriot will be
attended by BAR Services General Manager Miranda
Hyder whom many of you will know from previous
years (18 of them to be precise). Miranda feels the
Conference experience is an extremely positive one,
providing her team with an opportunity to talk in
depth to their customers about what products and
services they need as well as being able to give them
specialist advice. The BAR Services sales team do
not want to be just faceless voices at the end of the
phone and the Conference weekend, according to
Miranda, not only builds on and improves existing
relationships but also helps to foster new ones.
This year alongside Miranda, Accounts Manager
Tim Oliver and Sales Executive Suzy Barrack will
also be available for you to speak to. Tim will have
visited many Members over the last few years and
with Suzy now also on the road her face will be a
familiar one (or perhaps you may already
remember Suzy from her dance oor moves in
Newcastle last year!). Whilst the BAR Services team
will be looking forward to letting their hair down at
Fridays Funfair and Saturdays Gala evening, Suzy
is clear about the real reason for the Conference: I
enjoy meeting people in a much less pressurised
environment, she says. We are all away from our
normal working, ofce environment and can
therefore discuss business in a more relaxed way.
New products to be unveiled
Although it is a busy few days of workshops and
meetings, the BAR Services exhibition stand is well
worth a visit this year as the team will be unveiling
two brand new products that will be of interest to
the delegates. Inspired by a wardrobe carton
currently being used by White & Co, a new style
garment box with a drop down door is being
launched. The benets of this new product are that
although it is the same size and the same price as
the existing wardrobe carton, the inventive door
design ensures greater strength and stability
ensuring better protection. Ian Palmer of White &
Co said: The new style Transit Wardrobe cartons
are signicantly stronger than the previous
design. The drop down ap gives the carton a
much greater degree of rigidity than its predecessor,
allowing it to be stacked and stacked upon. It
cannot be packed as quickly, but this is more than
made up for by the ability to reuse the carton. With
careful assembly we are now achieving multiple
uses rather than the single use of the previous
model, said Ian.
BAR Services will also be promoting an Italian
designed oor protector manufactured in a pliable
material that is not only anti-slip but will absorb
all excess liquids, is not toxic and doesnt leave any
residue. If this isnt enough of a reason to visit the
stand then BAR Services will also be running a
prize draw for you to try your luck in.
If you are not attending the Conference and
would like further information on either if these
products please ring the sales team on (01342)
870087 or email sales@barservices.co.uk. If you
are attending, then Miranda, Tim and Suzy
look forward to seeing you either in the Exhibition
Hall during the day or on the dance oor during
the night.
For prices and availability, please contact BAR Services on: 01342 870087 or email: sales@barservices.co.uk
The Glasgow Marriot Hotel, venue for the 2014 BAR Conference
BAR News BAR Services
24
BAR News
Congratulations are due to the following three BAR
Member companies who have successfully qualied as
nalists for the Domestic Mover of the Year 2014-15 award:
Britannia Lanes of Somerset & Bristol
Kilmarnock Removals International
Reddaways Removals Ltd.
These three companies achieved the
highest scores of six shortlisted
companies in an independent telephone
mystery shopper evaluation. The three
nalists will now provide a list of ve
recent customers, three of whom the
independent judges will contact to
conduct a customer satisfaction survey.
Each judge will contact one customer
from each remover. The scores from all three rounds will
then be totalled to provide an overall nal score for each
company, determining a winner.

Certicate of Merit
Well done also to the following companies who have been
awarded a Certicate of Merit:
Bournes
Britannia Thomas Casserlys
Maidmans Removals & Storage
The results of the Domestic Mover of the Year 2014-15
award will be announced at this years Gala Dinner on
Saturday 17 May. R&S wishes the best of luck to all three
nalists!
Domestic
Mover of the
Year 2014-15
Originally founded in 1974, the team at Britannia
Lanes of Somerset & Bristol believe that every
customer is as important as the last. Backed up by a
focus on training and investment in vehicles and
facilities, the company strives to consistently provide
the best quality customer service.
Britannia Lanes has two accredited trainers
delivering everything from manual handling to
driver CPC and sales training. With the objective of
continuous improvements to facilities and services,
the company has spent over 2m during the last 14
years to upgrade its vehicles, buildings and
infrastructure.
The size and type of Britannia Lanes work varies
from moving one item around the corner to
relocating mansions to the other end of the country.
Somerset & Bristol encompass every type of client
there is, as the company believes that trying to
specify too narrow a market limits its ability to
succeed.
Britannia Lanes currently holds the BSI Kitemark,
BS EN 12522 and BS EN 14873 standards,
underlining its professional approach and constant
efforts to expand its services.
Britannia Lanes takes great pride in its local
community links, and the company sponsors
various clubs and societies in the local Bridgwater
and Bristol areas. The companys response to the
recent ooding in the Somerset area highlights just
how important the community relationship is.
Britannia Lanes was heavily involved in the rst
response to the ooding, opening on a Sunday in
February and providing free storage and materials
to assist local relief efforts. It is this sense of
community, along with training, investment and
most importantly its staff, which make Britannia
Lanes of Somerset and Bristol such an outstanding
company.
Founded: 1974- Current depot was
opened in 2000
Location: Bridgwater, Somerset
Name(s) of Principal(s): Angus and
Maria Russell (husband and wife)
Number of Employees: 19
Number of Vehicles: 8 in total: 5 x LGVs,
2 x Lutons and a panel van
Size of Warehouse(s): 8,000 sq feet,
comprising 8,000 sq feet of self storage
over three oors, 234 steel re safe
containers and 70 wooden containers
Britannia Lanes
of Somerset
& Bristol

Kilmarnock Removals began life in the 1973 not
far from their current location in East Ayrshire. As
the need for warehouse height increased due to
the growth of containerised storage, the company
relocated to its current premises in 1982, at the
same time securing BAR Membership. Matt
Purdie & Sons acquired the business in 2009
when the original owners decided to retire.
Kilmarnock Removals has obtained the BS EN
14873, BS EN 12522, BS EN 15696, BS 8522 and
BS 8564 quality standards, illustrating the
companys commitment to professional service.
The Kilmarnock warehouse is split between 300
storage containers and 150 self store rooms with
more additions planned in the run up to summer
2014.
Kilmarnock Removals places great importance
on the quality of its staff, 50% of whom have been
with the company for 20 years or more. The
owners of the company see the achievement of
being selected as a DMotY 2014-15 nalist as a
reward for the constant dedication and hard work
of the entire Kilmarnock team.
Founded: 1976 (acquired by Matt
Purdie & Sons in 2009)
Location: Kilmarnock, East Ayrshire
Name(s) of Principal(s): Matt Campbell
and Matt Purdie
Number of Vehicles: 6
Size of Warehouse(s): 14,500 sq feet,
comprising 300 storage containers and
150 self store rooms
Kilmarnock
Removals
International
2014-15
FINALIST
DOMESTIC
MOVER OF
THE YEAR
2014-15
FINALIST
DOMESTIC
MOVER OF
THE YEAR
Main Sponsor:
2014-15
WINNER
DOMESTIC
MOVER OF
THE YEAR
BAR News
Reddaways Removals are a family run business based
in the heart of Devon. The company prides itself on
consistently delivering a high level of customer service,
as well as maintaining good relations with its clients.
The high level of repeat business and recommendation
work reects the consistent quality of Reddaways
services.
The company places great importance on customer
satisfaction, and through monitoring feedback on
Reference Line, as well as direct comments from its
customers, Reddaways maintains up to date
information on where any improvements to the services
on offer can be made.
Investing in training is a key factor for Reddaways to
ensure all of its staff are capable of completing their
work to the high standards required. The company also
strives to create a customer-friendly environment by
improving facilities, one example of which is the recent
investment in its ofce and warehouse.
The team at Reddaways are thrilled to be nalists for
the fourth time, and feel that this success is down to the
companys dedicated and hardworking staff. Both out
on removals and in the ofce, the staff all aim to exceed
customers expectations from start to nish.
Founded: 1935
Location: South Zeal, Devon
Name(s) of Principal(s): Geoff Clinch
and Mike Clinch
Number of Vehicles: 9
Size of Warehouse(s): 10,000 sq feet
Reddaways
Removals
2014-15
FINALIST
DOMESTIC
MOVER OF
THE YEAR
26
BAR News
It is fast becoming normal practice during the house
selling process that contract exchange takes place
very shortly before the completion of a transaction.
In other words, the sale only becomes legally
binding just a few days, or even hours, before the
money goes into the account to complete it. I am of
course talking specically about England and Wales,
as Scotland has its own laws regarding house
purchase. This brings great difculties for both the
client and the removal contractor alike. The client
can be unsure of their situation right up until the
last minute, creating uncertainty and stress leading
to frustration. They cannot redirect their mail,
cancel the gas, electric, council tax and so on, but,
most importantly of all for us, book the removal
contractor. In turn, this can lead to clients taking on
the services of an unprofessional moving company
such as a man and van or y by night operator out
of desperation, bringing harm to the reputation of
our industry. As if this is not bad enough for the
client, there is the risk of the offer being withdrawn
on the day of the removal which, although very rare,
has happened and has cost the client a lot of money
for services that had been booked in good faith. For
the removal contractor, it becomes a mad last-
minute dash to nd suitable resources for the work
and managing the bookings diary becomes
extremely difcult and stressful, removing the ability
for proper forward planning and management.
When you try to get to the bottom of why the
problem exists, it appears that there can be a
number of factors at work. Some people blame
lethargy by the conveyancing/ legal professionals,
some blame the banks for mortgage offer time
limits, some blame the removal of mortgage offers
altogether at the last minute, some even blame the
client being impatient to get into their new property.
Whatever the reason, last-minute removals bookings
are having a very negative impact on the house
selling experience.
My suggestion, for what it is worth, is to ask the
BAR and other bodies affected by this phenomenon
to lobby and campaign for a simple legal change
whereby exchange and completion must take place
at least 14 days apart. What are your thoughts, how
do we stop last minute bookings? Dont forget you
can contribute in the usual way.
How do we stop last
minute bookings?
A regular column from Chris Smallwood, Directly Elected Member
of the BAR Board of Directors.
If you would like me to attend your area meeting, please email me at chris.smallwood@anchorremovals.co.uk
For more information on the scheme visit the MyBAR section of the BAR website at: www.bar.co.uk/memberlogin
As always feel free to contribute on:
www.linkedin.com/groups/
British-Association-
Removers-4088143
@BARremovers
www.facebook.com/pages/
British-Association-of-
Removers/189283657865184
The BAR has published an updated Code of
Practice for Members.
The main change is the introduction of the
Alternative Dispute Resolution (ADR) scheme
aimed at resolving customer disputes quickly and
fairly. In the event of a dispute that cannot be
resolved by in-company procedures, a customer
or a Member can refer it to the low-cost
independent accredited ADR organisation
provided by BAR. Members must accede to
participation in the scheme if the customer so
requests.
The scheme is an effective and user-friendly
alternative to the County Court small claims
procedure, and any adjudication award made
under the scheme will be legally binding upon
both parties.
Updated BAR Code of Practice
BAR News
@BARremovers
28
BAR News
Past Presidents
continued
interest in the
industry
Last month, former Presidents of BAR met in
London for a commemorative lunch. Current
President Ian Studd welcomed eighteen of his
predecessors to the event, which was held at the
Marriott London County Hall in Westminster, with
views of Westminster Palace and the London Eye.
The eighteen past Presidents in attendance were,
in alphabetical order: David Bunting, Mike
Devereux, Paul Fox, Roy Fox, Max Godfrey, Reg
Hackworthy, Jonathon Hood, Fred Hoult, Sylvia
Lane, John Luxford, Annie Neave, David Pearson,
Edward Philp, Matt Purdie, Geoff Pygall, Michael
Scott, Steve Sheldon and David Trenchard. Current
President Ian Studd hosted the event.
During the course of the event each President
was kind enough to give R&S a short interview on
camera about their time at the helm of BAR,
sharing some of their best memories of the
Association. Footage of these interviews will be
used in connection with the BAR History series in
R&S. This series will follow the BAR History Book
launch, celebrating 100 years of incorporation the
association. The footage will also be made
available on the BAR website.
New removals association
proposed
In May, Members will be asked to consider and vote on
the formal launch of the new organisation. The new
Federation is aimed at helping single location
businesses improve the quality of their services so that
ultimately they are able to achieve the BAR
Membership criteria. BAR believes that this will
strengthen the Association and benet the industry as
a whole, driving improved customer service and
improving the general image of the industry.
Key elements of the FOR
The new organisation would be a properly constituted,
self-nancing, not for prot federation. Members of
the new federation would be known as Associates, and
the new brand is intended to be completely separate
from the BAR brand. Indeed, Associates will not be able
to claim to be part of the BAR in any way.
Application for association would be open to UK
businesses trading in the removals industry which own
or control, and are accountable for, the tangible assets
employed in carrying out the removals and storage
activities for which they have contracted. Firms will
not be accepted if they have previously been an
Associate of either the FOR or a Member of the BAR in
the previous three years.
Firms that apply would have to conrm their
commitment to the development of their business to
meet the joining and acceptance criteria of BAR
effective at the time of application. If a company
already meets the BAR Membership criteria, they will
not be accepted into the FOR. The maximum
membership period of the FOR will be set at three
years. As such, during these three years Associates must
reach the BAR Membership criteria and apply to join
BAR. Membership of the FOR will automatically cease
on joining the BAR. The brand will have its own
website, www.movingforyou.org, for which the holding
page is being established. Members will be asked to
vote on the proposed Federation at the BAR AGM in
Glasgow on Saturday 17 May.
A brand new association, the Federation of Removers (FOR) is set to be
proposed and voted on at the BAR AGM, which will take place during the
2014 Conference in Glasgow.
Do you have any
news to share with
R&S readers?
At the recent Area meetings, Primary Authority continued to
dominate meeting agendas.
Roundup from the Areas
Members in several Areas were updated on the
benets of the new arrangements with
Hertfordshire Trading Standards, which give
Members improved legal protection and also
present a unique marketing opportunity.
Training and training courses were an
important topic for many BAR Members at most
Area meetings. Members are reminded about the
upcoming Driver CPC deadline in September.
Several guest speakers provided Members with
valuable information and offers such as Michael
Dalaimo of PHS Teacrate and Iain Morrison of
First Data Solutions at the Scottish Area meeting.
In Northern Ireland, new BAR Member
Thornberry Removals were presented with their
Membership certicate. Owner Robert
Thornberry has been in the industry for many
years, and R&S will prole the company in a
future issue.
Robert Thornberry (right) receiving his BAR
Membership certicate from NI Area Chairman
Campbell McGimpsey.
BAR News
Roundup from the Areas
30
BAR News
Removals & Storage May 2014 30
CMG News
The Commercial Moving Group (CMG) is a dedicated group of companies
within the British Association of Removers that specialise in all aspects
of commercial relocations.
CMG awaits survey results
One of the main events at the BAR Conference this year will be the announcement and discussion of
the results of the Moves and Changes in an Evolving Workplace survey.
The survey, conducted in conjunction with the British
Institute of Facilities Management (BIFM), has been
sent out to 26,000 facilities management professionals,
end users and other decision makers. There has
already been an excellent response rate to the survey,
allowing a comprehensive analysis of the market.
The results will be presented by BIFMs Chris
Moriarty at 2pm on Friday 16 May as part of the
Business Sessions at the Annual Conference in
Glasgow. This initial presentation will be followed on
Saturday morning at 10.15am by a workshop run by
Melanie Sallis, a leading expert on marketing research
and a member of the Chartered Institute of Marketing.
Melanies workshop will discuss what the results mean
and how companies can utilise them.
BIFM Chairman stands down
Commercial Mover
of the Year 2014
The CMG at 25
This year the CMG turns 25 years old, an anniversary which will be
marked at the BAR Annual Conference.
At 11am on Saturday 17 May the CMG AGM will take place in Area 1
as part of the BAR workshop sessions. The AGM will be followed by an
Open Forum session in which Members will be able to discuss the
future direction of the Group, as well as any additional topics they
would like to raise.
The Group will then have the opportunity to look back over the past
25 years of the CMG, and of course, look forward to the next 25!
Citing health reasons, Ismena Clout, Chairman of the
British Institute of Facilities Management (BIFM) has
chosen to step down. The position will now be lled by
Julie Kortens with immediate effect.
Clout began the role in 2012, and during her time
as Chairman oversaw a number of key strategy
changes within the Institute as well as a steady rise in
membership. On her leaving, Clout commented:
Chairing the Institute has been the greatest honour
of my life and knowing I have made a difference to
BIFM and the industry as a whole is something I am
immensely proud of. I could not have asked for more,
the Board, staff and volunteers have worked together
to build a robust organisation, overcome some
signicant challenges and I step down safe in the
knowledge we still have huge potential and the
capability to deliver.
As reported in the April issue of R&S, the nalists for the
CMotY 2014 competition have now been announced. One of
the ve nalists (Edes, Harrow Green, JT & Sons Relocations,
Maidmans Removals & Storage and Universal Commercial
Relocation) will be awarded the trophy at the black tie Gala
Dinner on Saturday 17 May in Glasgow.
For more information and to reserve your place at the BAR Annual Conference, see www.bar.co.uk/conference2014.aspx
BAR News
Commercial Mover
of the Year 2014
32
BAR News
15 May 7pm Welcome drinks and buffet
The Overseas Group is sponsoring the opening event
of the Conference programme along with the Ofce
of the Lord Provost, the welcome drinks and buffet,
accompanied by a 25-piece pipe band.
16 May Business Sessions
Through its excellent network of contacts, the
Overseas Group has secured a selection of industry
experts as speakers during the Business Sessions.
During the Business Sessions on the morning of
Friday 16 May, delegates will hear from Ed Katz of
International Ofce Moving Institute (IOMI) on
customer service and International Association of
Movers (IAM) President Terry Head on trends in
international moving.
17 May OG Workshops
The Saturday morning sessions will see two
Workshops for members of the OG. Terry Head
will return in Area 2 at 9.30am to run the rst
International Moving workshop. He will be followed
by FIDI President Errol Gardiner of NZ Van Lines at
10.15am who will run the second International
Moving workshop. These workshops will give
delegates the opportunity to hear from two of the
most experienced members of the industry, and to
learn from and converse with them.
17 May OG Forum
At 11am the Overseas Group Forum will take place,
giving attendees the chance to discuss the current
state of the industry and the Groups future direction.
Ian Palmer and Tony Tickner will be hosting this
session.
Conference countdown
Members of the Overseas Group will no doubt be keenly looking forward to the upcoming BAR Annual
Conference, taking place 15-17 May in Glasgow. The Overseas Group will be involved in many of the
events taking place at the Conference. Make sure you dont miss any of these great events:
BAR Training News
Overseas Group News Overseas Group News
The Overseas Group (OG) is a dedicated group of companies within the
British Association of Removers that specialise in all aspects of overseas
relocations.
For more information and to reserve your place at the BAR Annual Conference, see www.bar.co.uk/conference2014.aspx
Sadie Docherty, Lord Provost of Glasgow Ed Katz, IOMI
Terry Head, IAM President FIDI President Errol Gardiner

BAR News
34
BAR News
Flying the standard at Armishaws
Armishaws Removals has become the rst removals company in England, and the second in the UK
(following in the footsteps of Matt Purdie and Sons), to add a seventh quality standard to its portfolio,
ensuring it continues to provide a high quality service as it expands into new business areas.
QSS is a UKAS accredited certication body that offers professional
certication and auditing services to a broad range of Quality Standards
relevant to companies operating in the removals and storage industry.
QSS Update
Armishaws
Web: www.armishaws.com
Email: enquiries@armishaws.com
Tel: 0800 917 1015

Were a family business, and were also very forward-
looking. Weve come a long way since the company
started in 1973, Group Manager Pat Carter told R&S.
Adding these standards over the years shows just how
far we have progressed.
Armishaws believes it is the rst removal business
to achieve the ISOQAR accreditation of the BS EN
12522. As standards have become available through
BAR, Armishaws has sought to acquire those relevant
to its business whilst maintaining the independent
assessments for EN12522 and ISO 9001.
The great advantage of standards for Armishaws is
that they are recognised by major companies, who
are looking for high quality moving and storage
services. The directors of these large companies
recognise the benets of using a company that holds
quality standards and are willing to pay a premium
for their private moving.
We were one of the rst companies to be certied
for the European removals and storage industry
standards developed by the BAR, BS EN 12522 for
furniture removal services and BS EN 14873 for
furniture storage services. We consider these standards
to be complementary to the two ISO standards. We
added the overseas moving quality standard, BS 8564,
after a quality standards inspector suggested during
one of our audits that we should consider applying
for this since what we were doing in relation to
international moves was already in line with the
Standards criteria.
The company has continued to add standards
organically over the years. When Armishaws acquired
an operator with a large shredding business, it made
good business sense to apply for the shredding
standard, BS EN 15713 for the secure disposal of
condential material. A core part of Armishaws
business is storage, in particular archive storage and
Pat explains that: the next logical step was for us to
go for our seventh standard, ISO 15489 for document
storage services. Every standard has been a milestone
for us in terms of how our business has grown over
the years.
Standards to take the business forward
Whereas some in the industry query the cost and
effort involved in the standards and in the inspection
process, Pat says he is satised with the return on
investment. We have found it a valuable way of
looking at where we can improve and how to take the
business forward. Armishaws has acquired a number
of companies during the recent recession, across
southern England and beyond, maintaining their
trading names and brands. Companies which are
now part of the Armishaws group include Overs
International of Camberley (including Northovers),
A Wilkins & Sons of Guildford, plus the group
includes franchise members Bell & Sons of Leicester,
Dowse of Richmond, Guardian Removals and Storage
of Edinburgh and R & Y Tyers of Southend-on-Sea.
These group members all apply the same rigorous
focus on quality of service as the parent company, Pat
explains. We operate all of these companies out of
our main ofce in Wincanton, supplying our group
companies with materials, labour and customer sales
enquiries so everyone is working to the same
standards.
Pat says the companys investments are already
paying off in the commercial market, where clients
often require conrmation of standards. The
companys commitment to quality goes well beyond
adding stickers to its assets. Armishaws employs only
full-time, fully trained crews. Having a full-time
moving staff of over 50 people, supported by an
experienced ofce move co-ordination and sales staff
of 15, helps ensures a high quality of service to
domestic customers, as well as to the armed forces, as
one of Agility GRMSs chosen suppliers to the Ministry
of Defence. Armishaws are continually looking into
new business areas alongside expansion. A new depot
on the edge of London is under construction, which
will hold 4000 storage containers along with an
automated archive storage system holding over
500,000 archive boxes. Armishaws expects to increase
its eet in 2014 with the addition of six new vehicles
and is looking to expand the group by adding more
franchise companies who can work to Armishaws
exacting standards.
Every standard has been

a milestone for us in terms
of how our business has
grown over the years.
Features
Memb No: G013
36
BAR News
QSS Update
Richard Healey Removals Ltd
Web: www.rhrltd.co.uk
Email: info@rhrltd.co.uk
Tel: 01505 502220
We carry out a lot of
tendering and it was
becoming apparent that
organisations were
beginning to look for
companies to provide
professional standards as a
benchmark for the quality
of service on offer.
Georgina Berry
Director

According to Director Georgina Berry, the company
started looking into the idea of gaining standards
several years ago. We carry out a lot of tendering and
it was becoming apparent that organisations were
beginning to look for companies to provide
professional standards as a benchmark for the quality
of service on offer, Georgina explained to R&S.
The rst standard achieved by the company in
2010 was BS EN 12522 for Domestic Removals,
closely followed by BS 8522 for Commercial Moving.
Next was BS EN 14873 for Storage, along with the
Shredding standard BS EN 15713. In March 2014, the
company added the fth and sixth standards; ISO
9001 for Quality Management Systems and ISO 14001
for Environmental Management Systems. The team is
already looking ahead to number seven, with work
for OHSAS 18001 for Occupational Health and Safety
underway, with a view to gaining the standard in
November.
An evolving business
Richard Healey Snr. founded the company in 1965
with a single van. Since then, the company has come
a long way, now offering domestic and commercial
removals throughout the UK, as well as globally. The
company has expanded its services during this period
to offer not only top quality moving solutions but also
a wide range of storage facilities. With its close
proximity to Glasgow Airport and Scotlands Central
Belt, Richard Healey Removals Ltd is ideally located
to offer removal and storage to a wide range of
clients.
Georgina noted that having quality standards in
place has created a number of benets to the
company. More efcient working practices and the
streamlining of processes have saved time, money
and resources, while operational performance has
improved. This has all led to increased levels of
customer service.
In addition, standards have allowed the company
to market a more professional service, and this,
combined with improved customer service and more
efcient performance, has resulted in increased
business opportunities.
The company is currently going through an
extensive re-branding process. We felt that our
branding was no longer in line with the changes in
the company. We hope the new branding will tie in
with the corporate company that we have become,
said Georgina.
Richard Healey Removals Ltd is also in the process
of launching a new website, which will tie in with the
companys bespoke customer relationship
management application, the Movers Operating
System. The system has been specially designed
and built to include every aspect of our business and
to ensure that our customers receive the best possible
service from the very rst contact with the company,
Georgina explained. This is a very exciting new
chapter within the company which we feel will take
us even further in our elds.
Director Georgina Berry with some of the Richard Healey Removals Ltd team

Ayrshire rm Richard Healey Removals Ltd recently achieved its sixth quality standard, and shows no
signs of slowing down!
A super six for Richard
Healey Removals Ltd

Features
Do you have any news to share with R&S readers?
CDD Relocation serves clients all over the world.
With a focus on a high level of performance, the
company provides services to multi-national
companies, nancial institutions, national
embassies, consulates and private individuals. Its
corporate clients include some of the largest
nancial and communications companies in
Romania, whose business has been won and
retained through the high quality of the services that
CDD Relocation provides.
The company boasts an optimised eet with boxed
3.5 tonne trucks and vans, external elevator, over
1400 square metres of warehouse space, and a
specialised crew and ofce staff with more than 10
years of experience.
The company has succeeded in gaining a good
reputation in the relocations market both in
Romania and internationally through
professionalism, exibility, high quality packing
materials, qualied personnel, modern technology,
prompt solutions and good value for high quality
work.
Flying the ag for Romania
According to Nicoleta Grigore of CDD Relocation, the
company is proud to be a part of the international
removals networks. We trust that by being a part of
BAR we will continue to meet and work with
professional business partners and expand our
business.
CDD Relocation maintains good relationships with
several of British companies in Romania who are in
constant need of moving services, both locally and
internationally. As Nicoleta says: a close
collaboration with BAR Members will increase the
revenues on these projects and can bring more
business. CDD Relocation is the rst and only
Romanian company to have joined the BAR. Being
the only BAR company representing our country, we
hope to establish long term relationships with for
other BAR Members, Nicoleta told R&S. We will
always ensure that quality standards are respected
and that our clients and partners receive the best
services. Nicoleta is looking forward to doing
business with fellow BAR Members. We are always
looking for ways to expand our business and make
new connections. By accessing the BAR network for
our international moves to the UK we hope to build
new mutually-benecial long term relationships
with other Members.
CDD Relocation BARs Romanian
representative
Operating from its headquarters in Bucharest since 2003, CDD Relocation has become the rst BAR
International Afliate in Romania.
We will always ensure that
quality standards are
respected and that our
clients and partners
receive the best services.

CDD Relocation
Web: www.cddrelocation.ro
Email: ofce@cddrelocation.ro
Tel: +40213179754
The CDD Relocation team.
38
BAR News
Training News
BAR Training Services carry out a range of training courses for
removals companies. For more information on all courses, please go to
www.removalstraining.co.uk
Driver CPC Dates for your diary
Date Location Module 1 Module 2
For further information and to book call: 01923 699 497 or email: training@bar.co.uk
Prices
The British Association of Removers
Training Services is an approved centre
for CPC driver training.
Professional LGV & PCV drivers must
complete 35hrs of periodic training every 5
years following their acquired rights or initial
CPC qualication and time is running out.
We know time is running out to get re-
qualied so have put on special open
courses just for you to get those last few
guys completed.
Day rates:
BAR Members 107
Non members 135
BAR members 87
Non members 105
Please note all prices are + VAT
22.05.14 Watford Safe & Efcient Driving Company Image & Customer Care
23.05.14 Watford Preventing Physical Risk Manual Handling
03.06.14 Watford Driver Essentials this is a full day course (7 hours towards periodic training)
04.06.14 Watford Emergency Situations Safe & Fuel Efcient Driving
Drivers Essentials modules
BAR Training Services is currently offering the
Drivers Essentials course to BAR Members. The aim
of the seven-hour course is to provide delegates with
an understanding of the impact and importance of
complying with the law by not exceeding the
maximum daily driving hours and how to record
this in the correct way.
Driving for more than the legal amount of hours
can cause serious safety issues, not only for the
driver in question, but for other road users. At the
end of the course drivers will be able to identify
what weekly driving hours are legal, record their
driving hours, operate tachographs correctly and
understand the penalties of not complying with the
law. For more information and to book your place
on the course visit www.removalstraining.com
JAUPT APPROVED
CENTRE AC00191
Drivers Essentials course back due to popular demand
NEW
BAR News Training News
To book Call: 01923 699484 or email: training@bar.co.uk
Commercial Estimating
A specially designed course for the commercial
estimator, expanding the knowledge of Estimating
in general. The course focuses on calculating
volume, methods for Estimating in the Commercial
environment, what to look out for and questions to
ask the customer. This course will make estimating
large ofce moves less daunting for the less
experienced estimator and includes a practical
exercise, where delegates will experience estimating
in a real time situation.
Why is volume important How do we calculate
volume Things to be aware of when estimating
furniture Estimating the amount of packing crates,
questions to be asked, method of a site viewing
What should be included in a commercial
quotation, practical exercise.
General information
Finance for Non-Financial Managers in partnership with The Association
of Accounting Technicians (AAT).
For more information contact BARTS.
199 + VAT p/p (BAR Member)
BAR Training Services
Training from the Removals Experts
BARTS 2014 Training Course dates. All courses taking place at BAR Watford

Did you know that BARTS can deliver
all training onsite at your premises?
Please visit www.removalstraining.com and
see all of the different training sessions, workshops
and courses we provide, as well as the Removals
Apprenticeship Scheme and Online E-learning.
We can also tailor training programmes to t your
individual business needs.
Call BARTS on 01923 699484.
BTEC Award in Practical
Estimating
This 2 day course is practically based and is designed
to teach students the art of estimating as well as face
to face sales techniques, covering topics such as:
Quantity assessment made easy Instructor with 27
years experience in estimating Best practice - survey
to report to quote Condence in sales & estimating
Understanding the importance of communication
Overseas Training
Additional CPC dates added
Watford
2014 Course Dates:
12/13th May
2014 Course Dates:
TBA
545 + VAT p/p (BAR Member)
Overseas Group (OG) members can send one
delegate for free; Non-OG members and
second places 545 + VAT
Members 87 + VAT, Non Members 107 + VAT
2014 Other Courses:
Course dates to be announced
2014 Course Dates:
23rd Sept 26th Nov
Drivers Essentials course back due to popular demand
40
BAR News
Training News
BAR Training Services carry out a range of training courses for
removals companies. For more information on all courses, please go to
www.removalstraining.co.uk
Rogers Removals
complete Driver CPC Training
The 10 September 2014 deadline for drivers to complete their Driver Certicate of Professional Competence
(Driver CPC) training is fast approaching. Dennis Rogers of Rogers Removals talks to R&S about his
companys recent experience of completing the training with BAR Training and Services.
For more information about
Rogers Removals visit
www.rogersremovals.co.uk
R&S: Why did you decide to organise your training
when you did?
Dennis Rodgers: We booked our training around eight
months in advance. We took the view that although staff
turnover is low, we didnt want to train people too far in
advance of the deadline in September 2014. We chose
the rst week of March as it is traditionally the slowest
week in our calendar and has been for the past three
years. We were also able to spread two of the days over a
weekend in order to minimise disruption to our
workload.
R&S: How many people from your company took
part?
DR: We had 12 candidates complete the course.
R&S: How did your candidates enjoy the course?
DR: Peter Walters gave the course. It was a real pleasure
to have him give the training. He has worked in every
job in the removals industry, from top to bottom, so he
has rst-hand experience of the problems and
challenges we face. Like most removal men, he has a
good sense of humour. He had lots of stories to tell us
about his time in removals and he clearly knows what
hes talking about. He gave a great deal good advice
throughout the course.
R&S: What is the value of Driver CPC Training for
your business?
DR: It keeps our drivers fully qualied for another ve
years as theyve now gained their Driver Qualication
Cards. The refresher training for every module we had
can only be a benet too.
R&S: Why did you use BAR Training Services?
DR: We used them because they provide training specic
to our industry. They understand our job and the
modules are all relevant to our daily work.
R&S: Would you recommend the course to others?
DR: I thoroughly recommend the course to all removal
companies. I cant speak highly enough about the
training we received, or about Peter Walters. We really
enjoyed it.

The team from Rogers Removals proudly holding their Driver CPC certicates.
BTEC Award in Practical Estimating
The BTEC Award in Practical Estimating is a
nationally recognised qualication designed to
improve the skills and knowledge of Estimators
and Surveyors. The two-day course includes three
site visits to local properties where students carry
out mock surveys, allowing them to apply their
new theoretical knowledge in a professional
environment.
Over the two days, those attending will receive
specialist training on the key aspects of the
surveying and estimating trade. The skills gained
from the course will allow students and their
companies to diversify the specialist and
professional services that they offer to clients in the
future. The course covers: the structure of the
industry, the unit system, the role of the Estimator/
Surveyor, risk assessment, the Estimators report,
communication skills, contract conditions, selling
the company services and removal insurance.
BARTS will be running the course on 12 and 13
May at BAR headquarters in Watford.
For more information and to book your place visit
www.removalstraining.com
BAR News
Flying the standard at Armishaws
Armishaws Removals has become the rst removals company in England, and the second in the UK
(following in the footsteps of Matt Purdie and Sons), to add a seventh quality standard to its portfolio,
ensuring it continues to provide a high quality service as it expands into new business areas.
QSS Update
Were a family business, but were also very forward-
looking and forward-moving. Weve come a long way
since the company started in 1975, Group Manager
Pat Carter told R&S. Adding these standards over the
years shows just how far we have progressed.
Over the past 40 years or so, Armishaws has taken a
steady and determined route to seek formal
recognition of its high quality standards. The
company obtained international standards for its
quality management systems (ISO 9001) and its
environmental management system (ISO 14001)
within xx years of starting its removals and storage
operations. We were one of the rst companies to be
certied for the European removals and storage
industry standards developed by the BAR, BS EN
12522 for furniture removal services and BS EN
14873 for furniture storage services. We consider these
standards to be complementary to the two ISO
standards. We added the overseas moving quality
standard, BS 8564, after a quality standards inspector
suggested during one of our audits that we should
consider applying for this since what we were doing
in relation to international moves was already in line
with the Standards criteria.
The company has continued to add standards
organically over the years. When Armishaws acquired
an operator with a large shredding business, it made
good business sense to apply for the shredding
standard, BS EN 15713 for the secure disposal of
condential material. A core part of Armishaws
business is storage, in particular archive storage and
Pat explains that the next logical step was for us to
go for our seventh standard, ISO 15489 for document
storage services. Every standard has been a milestone
for us in terms of how our business has grown over
the years.
Standards to take the business forward
Whereas some in the industry query the cost and
effort involved in the standards and in the inspection
process, Pat says he is satised with the return on
investment. We have found it a valuable way of
looking at where we can improve and how to take the
business forward.
Armishaws has acquired a number of companies
during the recent recession, across southern England
and beyond, maintaining their trading names and
brands. Companies which are now part of the
Armishaws group include Overs International of
Camberley (including Northovers), A Wilkins & Sons
of Guildford, Bell & Sons of Leicester, Dowse of
Richmond, and R & Y Tyers of Southend-on-Sea.
These group members all apply the same rigorous
focus on quality of service as the parent company, Pat
explains. We operate all of these companies out of
our main ofce in Wincanton, supplying our group
companies with materials, labour and customer sales
enquiries so everyone is working to the same
standards, Pat says.
Pat says the companys investments are already
paying off in the commercial market, where clients
often require conrmation of standards. The
companys commitment to quality goes well beyond
adding stickers to its assets. Armishaws employs only
full-time, fully trained crews. Having a full-time staff
of over 50 people helps ensures a high quality of
service to domestic customers, as well as to the armed
forces, as one of Agilitys chosen suppliers to the
Ministry of Defence.
Every standard has been
a milestone for us in terms
of how our business has
grown over the years.

Armishaws
W: www.armishaws.com E: enquiries@armishaws.com T: 0800 917 1015
42
BAR News
BAR News
New QSS story (use pic on page)
QSS, BARs subsidiary
responsible for quality standards
auditing and certication,
enjoyed a record year in 2013
with a resurgence in interest in
a number of quality standards.
QSS Update
44
BAR News
BAR News
Industry News
European News
From late April, the Russian Federal Customs Service has stopped accepting TIR carnets at the border
crossing from Finland at the Torfyanovka customs station.
As is already the case at customs stations on other
Russian borders, hauliers will now have to lodge other
nancial guarantees in accordance with new Russian
regulations. As R&S reported in April, the Finnish
border had previously appeared to be exempt from the
demand for new guarantees, despite the demands
being imposed at other borders.
Around 7,000 trucks pass through the Finland-
Russian border each day, the vast majority using the
TIR Carnet system which Russia has unilaterally
suspended. TIR operations have not yet been restricted
at the other crossing points of Vyborg, Karelia and
Murmansk.
The IRU said this illegal decision is in direct
violation of the TIR Convention, as well as several
Court decisions from the Supreme Arbitration Court of
Russia. It also dees instructions from the Russian
Government taken in relation to TIR in the past few
months and constitutes another worrying sign for the
business climate in Russia.
The IRU estimates that continuing TIR restrictions
in Russia are negatively impacting road transport
operators, particularly small and medium-sized
enterprises, who are now required to pay an extra 50
to 1,546 per vehicle for mandatory additional
national guarantees.

Irish call for
derogation from
UK HGV levy
Irish politicians and representatives of the road
transport industry are continuing their
campaign for hauliers travelling to Northern
Ireland to be exempted from the new UK tax on
foreign-registered HGVs.
According to reports, the UK Department for
Transport could provide an exemption to the
levy on the A5 motorway, for operators starting a
journey in the Republic and transiting through
Northern Ireland to deliver goods to another
location in the Republic. The DfT has said it
will not exempt all roads in the province from
the levy.
Neil McDonnell, General Manager of FTA
Ireland, said: it is fair and appropriate that the
UK Government should acknowledge these
unique circumstances by granting a transit
concession for Irish HGVs along the length of
the A5. Such a concession would in no way
undermine the integrity of the levy, but would
recognise the geographic and operational status
quo for hauliers from Ireland who rely so
heavily on this stretch of road through the UK.
Irish MEP Pat the Cope Gallagher said the
Irish government should raise the concerns of
Irish hauliers about this discriminatory and
penal tax with British authorities. The
proposed tax could cost hauliers travelling from
Donegal to Dublin as much as 30-40 (25-
33) per trip. I am extremely fearful that
companies right along the border may relocate
to Northern Ireland with serious implications
for jobs, said Mr Gallagher.
European Parliament
agrees on new lorry
weights and dimensions
The Transport Committee of the European Parliament has voted in
favour of minor changes to the rules for lorry designs, to make it
easier for drivers to see pedestrians and cyclists and improve
bodywork streamlining to cut pollutant emissions.
The amendments to the Weights and Dimensions
Directive would allow lorry designs to exceed current
maximum length and weight limits in order to
improve safety or environmental performance. The
proposed rules would allow truck cabins to be made
longer if designed to cut emissions, for example by
improving aerodynamics; or to prevent accidents,
such as reducing blind spots or making the cab more
rounded to push people clear, so that they are not
run over.
It is estimated that the changes could improve
the aerodynamics of vehicles, saving approximately
5,000 per year in fuel costs for a typical long-
distance lorry covering 100,000 km. This represents a
7 to 10% cut in greenhouse gas emissions.
Aerodynamic aps up to 50 cm wide would be allowed
at the rear of the truck to reduce drag and emissions.
To encourage the use of less polluting motors, many of
which are heavier and hence less commercially
attractive than traditional ones, trucks with low-
carbon alternatives could exceed the current
maximum weight by up to one tonne, depending on
the weight of the alternative system.
The draft rules would also allow trucks for use in
combined road-rail or road-ship transport operations
to be made 15 cm longer, to make it easier to load
standard 45-foot containers.
Russians freeze TIR Carnets at Finnish border
47
Industry News
European News
IRU issues guidelines to ght fuel theft
The International Road Transport Union (IRU)
has made moves to address the rising issue of fuel
theft from commercial transport vehicles, voting
unanimously in favour of new guidelines based
on monitoring, preventing, and reporting fuel
theft.
The guidelines recommend:
- regular use of secure parking, or defensive
parking
- use of anti-fuel theft devices such as locking
fuel caps and anti-siphon devices
- installation of security lighting on company
premises
- posting of appropriate security signage
alerting potential criminals to the use of
security cameras, guards and the like, as
deterrents.
The guidelines also stress the importance of
reporting fuel theft to the police and insurance
companies. This serves the dual function of
identifying national hotspots, which can lead to
an increase in prosecution, and also increases
awareness in these areas. IRU Secretary General,
Umberto de Pretto, said: The real work is now
ahead of us, which means helping raise
awareness in the industry, so that road transport
operators everywhere can effectively take action
and put a stop to fuel theft.
Call for governments to ratify WTO
Bali Agreement
The IRU is also calling on national governments
to ratify the World Trade Organisations Bali
Agreement which aims to lower global trade
barriers by reducing red tape in customs
procedures and promoting the modernisation
of customs procedures through technological
advances. According to Pere Padrosa, IRU
President of the Goods Transport Council, the
computerisation of TIR procedures is making
risk management more effective every day,
thereby further increasing trade security.
It only makes sense to use tried and tested
instruments to effectively meet the chief aims
of the Bali Agreement, he said.
48
Features
Happy 45th Birthday Echo Moving
Now celebrating its 45th year in business and with no mid-life crisis in sight, Irish removals and storage
company Echo Moving has recently joined the BAR as an International Associate. From its beginnings
serving the antique dealers of Dublin, Echo Moving has grown to provide extensive international moving
and storage services.
Echo Moving and Storage was founded in 1969 by
William and Ann Tighe to provide Dublin antique
dealers with the means to move their wares from their
shops to their customers homes in and around
Dublin.
Initially operating from its premises in Dundrum,
Dublin, over the past 45 years Echo has extended its
services to include commercial moving and storage
services throughout the Republic of Ireland and
Northern Ireland.
A strong commitment to delivering high quality and
reliable moving services enabled Echo to develop a
strong and loyal client base which has driven the
companys growth ever since.
Echo Moving & Storage is owned by Directors
William Tighe (son of founders Ann and William Snr),
Patrick Oman and Paul Coy. The Directors and their
staff have a wealth of knowledge gained through
working for many years in the moving industry in
various moving companies both in Ireland and
abroad.
Throughout the 1980s Echo provided contractor
origin and destination services to Irelands overseas
and international moving companies. This gave the
packing and road staff valuable experience in
international moving and enabled Echo to develop the
highest standards of practice and service provision.
During the 1990s Echo purchased a eet of modern
vehicles and its containerized storage facility gained
further recognition by industry peers. Such
improvements in the services offered by the company
have made it one of the most highly sought-after
providers to the corporate moving market in Ireland.
Reacting to the recession
Ireland, like the rest of Europe, has suffered
economically in recent years resulting in a severe drop
in the number of house sales. Such conditions
prompted Echo to look at taking on additional cross
channel and European moves, assisting companies
relocating staff to and from other ofces as they
restructured during the recession. This strategy has
proved successful with more than 50% of company
revenue now being generated through UK and
European services. In June 2008 Echo opened a new
operational facility in County Kildare. These premises
place the co-ordination and sales teams in an ideal
location close to Leixlip, County Kildare, Irelands
Silicone Valley. Major IT companies such as Intel,
Hewlett-Packard, IBM and Wyeth Laboratories are all
located in close proximity in this area. Echo is now
perfectly placed to provide high quality moving
services to these large companies.
Echo became part of Irish Relocation Services Group
in 2009 accredited with FIDI / FAIM membership. The
company recently joined BAR as an International
Associate, and hopes to use the resources offered by the
Association to continue to improve its service.
Features
We are excited about

the opportunities now
available to our new
recruits through the
various BAR training
programs and we see
this as enhancing our
services offering in years
to come and giving our
staff a clear path for
personal and career
development.

Echo Moving & Storage, Portgloriam, Clane Road, Kilcock, Co.Kildare, Ireland
Tel: 00353 1 6757930 E: info@echomoving.com W: www.echomoving.com Fax: 00353 1 6287560
We are excited about the opportunities now available
to our new recruits through the various BAR training
programs and we see this as enhancing our services in
years to come and giving our staff a clear path for
personal and career development, said General
Manager, Lynda Rafferty.
The team hope to use the extensive nature of the
BAR network to both improve their current business,
and gain more in the future. We see BAR membership
as a means to contact a wider audience as well as
giving us access to other like-minded Members with a
wealth of experience and networking opportunities,
explained William Tighe. The future is bright for
Echo, and we look forward to renewing old
acquaintances and making new contacts.
Lynda Rafferty welcomes Sue Stewart to the team
50
Features
New Consumer Regulations for
Distance Selling around the corner
The new Consumer Contracts Regulations 2013 will come into force next month. James Lomax of
transport law specialists Backhouse Jones Solicitors explains what the change means for companies.
The Consumer Contracts (Information, Cancellation
and Additional Charges) Regulations 2013 (the
Regulations) come into effect on 13 June 2014 and
will apply to relevant contracts made on or after that
date. Contracts entered into before 13 June will be
dealt with under the Consumer Protection (Distance
Selling) Regulations 2000 and The Cancellation of
Contracts made in a Consumers Home or Place of
Work etc. Regulations 2008 (the Old Regulations),
which are to be replaced.
The Regulations will replace the Old Regulations
with the purpose of introducing the remaining parts
of the Consumer Rights Directive 2011/83/EU and
to allow for maximum harmonisation across the EU,
which in turn will prevent member states from
introducing rules which are more, or less, stringent.
The Regulations follow on from the Consumer Rights
(Payment Surcharges) Regulations 2012 with the
aim of simplifying the rules for selling goods across a
range of mediums; and to increase fairness for all
parties involved by ensuring that consumers have the
necessary information available to them prior to
committing to a contract. The Government projects
that the result will be a net benet of 2bn to the UK
economy over the next 10 years.
The Regulations will apply to all contracts that are
within scope which are distance contracts, off-
premises contracts or on-premises contracts and will
make changes to three key areas. These are:
1. Provision of information by traders to consumers;
2. Cancellation rights and responsibilities for distance
and off-premises selling;
3. The prevention of hidden costs in transactions.
Provision of information
The Regulations introduce an increased duty for
sellers to supply consumers with information prior to
making a contract for sale. What level of information
is to be provided depends on whether the contract is
on-premises, off-premises or distance selling. The
provisions related to information only, such as
disclosure of the traders identity and the full cost of
the goods inclusive of VAT etc., are contained in Part 2
and apply to all transactions within the scope of the
Regulations. Further requirements are applicable to
distance and off-premises contracts only, such as
whether the consumer will bear the cost of returning
the goods and, if the nature of the goods might make
their return difcult, the cost of return. The
information applicable to the transaction must be
presented to a consumer in a clear and
comprehensible way so that the consumer can
reasonably be expected to know how to access it.
A new obligation for sellers is that, once a consumer
proceeds beyond a certain point in the process at
which time they become obliged to pay for the goods,
the seller must unequivocally bring this to the
attention of the consumer. This is so they can
reasonably be expected to know that they are entering
into a legally binding contract at that point in time.
There are certain exclusions that will apply to the
Regulations, including all off-premises contracts in
which the payment made by the consumer is not more
than 42 are excluded from information
requirements. Also excluded are on-premises
contracts which involve day to day transactions
immediately following the forming of the contract.
There is no denition of what constitutes a day to
day transaction, though BIS (the Government
department for Business, Innovation & Skills) has
suggested that this would be a transaction for goods or
services with which the consumer is familiar. By
nature, such transactions are likely to be low cost.
Other contacts which may in certain circumstances be
exempt are those involving the supply of health-care
products and those for passenger transport services.
Cancellation rights
Part 3 of the Regulations extends the duration of the
right for a consumer to cancel a distance or off-
premises contract from 7 days to 14 days. This may,
however, stretch to a maximum of 12 months where
the seller has failed to provide adequate information
about this right to a consumer. This aims to tackle
perceived problems with the way consumers
cancellation rights currently operate. At present, where
a consumer cancels a distance selling contract, the
seller must refund the payment within 30 days even if
the goods have not been returned. The new
Regulations, however, remove the obligation for sellers
to refund the payment irrespective of whether the
goods have been returned. Similarly, where the goods
for some reason depreciate in value following their
return to the seller the only recourse currently
available is through the court process. Under the new
regime, however, sellers will be entitled to make
deductions to the refund amount to account for
depreciation of value to the goods. A further positive
Features
measure for sellers relates to refunding delivery costs
following cancellation where, as opposed to being
required to refund the actual delivery cost paid for the
item even where this represents the highest price
available for express next day delivery, sellers will only
have to refund the cheapest delivery price.
Prevention of hidden costs
The new Regulations aim to increase certainty for
consumers prior to making a transaction. These
provisions contained in Part 4 apply to all
transactions within the scope of the Regulations. After
13 June 2014 sellers will have to obtain consumers
express consent before they can impose additional
charges related to the purchase. In practice, for
online retailers for example this will mean that they
will no longer be able to operate with a pre-ticked
box for surcharges. This box will have to be un-
ticked so that the consumer can consciously opt in
to additional extra services or payments.
A further change relates to after-sale phone services
offered by businesses, which, from 13 June, must only
be chargeable at the basic rate. This means that any
businesses currently operating with a special services
basic rate number (e.g. 0845), a general non-
geographic number (e.g. 0870) or special services
higher rate numbers (e.g. 0871) will be in breach of
the Regulations and will have to change to a basic
rate if they seek to continue operating this service.
Further Changes
- A new duty will come into force requiring sellers to
deliver goods without undue delay and an absolute
limit of 30 days will apply to delivery times following
the forming of the contract.
- Risk will no longer be attached to consumers where
goods are left outside of the consumers house, for
example in a designated safe place while they are at
work. Risk for the goods will only pass to the
consumer upon them having physical possession of
the goods.
The new Regulations stand to affect anyone who
sells to consumers. With just one month to go until
the changes come into effect on 13 June 2014, traders
must be aware of their new obligations. The burden
of proof will shift under the new system from
consumers to traders, so companies must consider
whether their practices require amending and
whether they are currently keeping a proper record of
all steps to demonstrate this. There is not much time
left, so businesses affected by the Regulations need to
think about complying with the new law now.
With just one month to go
until the changes come
into effect on 13 June
2014, traders must be
aware of their new
obligations.

Backhouse Jones Solicitors Web: www.backhousejones.co.uk E: james.lomax@backhouses.co.uk Tel: 08450575111
We would like to hear from you
Our companies sole purpose since its inception in 1977 is to serve the
membership to supply good quality, innovative packaging products at
low prices. This is achieved by buying jointly on your behalf and
passing on the discount achieved from this bulk purchasing power!
As a member, we should be your preferred supplier but are we? For
many of you the answer will be yes but for those of you that say no
then we would like to know why and what we can do to change that?
Your feedback is important so please ring us on 01342 870087 or you
can simply email sales@barservices.co.uk
We look forward to hearing from you.
As the No.1 provider of packaging to the moving
professionals, we would like to be your preferred
supplier - If we are not, please tell us why.
52
BAR News
People News
Diary Dates
BOARD, COUNCIL AND
COMMITTEE MEETINGS 2014
Overseas Group Council
05 June 2014
National Group Council
10 June 2014
Commercial Moving
Group Council
12 June 2014

BAR AREA MEETINGS 2014
East Anglia Area
Contact: Simon Long
01842 766477
simon@simonlongremovals.co.uk
East Met Area
Contact: Paul Freeman
0800 413335
nealesremovals@btconnect.com
East Midlands Area
Contact: Andy Wade
01476 579210
andy@fnworldwide.com
Kent Area
Contact: Sarah Young
01273 200474
sarahyoung@reason-global.com
Met Area
Contact: Julie Thompson
01932 410100
Julie@luxfords.co.uk
20 June 2014 River Thames
cruise evening disco & buffet
Northern Area
Contact: Alan Hoggin
0191 5491194
alan@harkersremovers.co.uk
Do you have any Diary Dates?
Email them to: rands-editorial@analyticamedia.com
Diary Dates
To view diary dates/events, please log into MyBAR and click on the Calendar/Events
and BAR Calendar tabs where you can view full details including time, date, location
and agendas (when available).
To view area minutes, please log into MyBAR and click on the BAR Areas tab and
then one of the 15 areas listed. Minutes from past area meetings can be viewed and
downloaded (where available).

North West Area
Contact: Annette Harris
0161 6534455
annette.harris@anglopacic.co.uk
Northern Ireland Area
Contact: Dominic Murray
02890 748588
Dominicmurray@coastways
-storage.com
Scotland Area
Contact: Georgina Berry
01505 502220
georgina@rhrltd.co.uk
Southern Area
Contact: Peter Doman
01372 385985
peterd@basilfry.co.uk
5 May 2014 Holiday Inn
Express, Southampton
South Western Area
Contact: Sue Christophers
01637 872529
sue@mjchristophers.co.uk
Sussex Area
Contact: Jenny Thorncroft
01580 831235
jenny.thorncroft@jtsrelocations.
com
Western Area
Contact: Ria Russell
01278 447099
Ria@britannialanes.co.uk
3 June 2014 - Brent House,
Bridgwater Road, East Brent
Highbridge
West Midlands Area
Contact: Judith Bennett
01684 892236
judith@britanniabennetts.com
21 May 2014
Yorkshire Area
Contact: Graham Puddephatt
0845 6021775
GrahamPuddephatt@reason-
insurance.com
22 May 2014
MET
BAR News
MET
54
BAR News
Registered:
The following Members have
registered:
National & European Group
Moved 4 u
Memb No: M105
1 Colville Court
Winwick Quay
Warrington
Cheshire
WA2 8QT
Tel: 01925 299255
Web: www.moved4u.co.uk
Company Moves & Storage Ltd
Memb No: C080
14 Admiralty Way
Camberley
Surrey
GU15 3DT
Tel: 01276 38178
Web: www.companymoves.co.uk
International Associate
Credo Movers
Memb No: C340
Petra Grgeca 4
Zagreb
Croatia
10000
Tel: + 385 1 6171449
Web: www.credo.movers.hr
Kings Line Intl Freight Forwarding Co Ltd
Khawaja Rawash
Kabul International Airport
Kabul, 25000
Afghanistan
Tel: +93 786 21 84 78
Web: www.kiffco.com
Commercial Moving Group
Company Moves & Storage Ltd
Memb No: C080
J A Steel & Son Ltd
Memb No: S050
Exact Moves
Memb No: S040
Applications:
BAR has received the following
applications for:
City Removals Ltd
548 Rainham Road South
Rainham
Essex
RM10 7XD
Tel: 075000 49163
Web: www.city-removals.co.uk
Atlas Distribution Services Limited
Unit 1 Travellers Lane,
Welham Green
Hertfordshire
AL9 7HF
Tel: 01707 266652
Web: www.atlasoondon.co.uk
International Associates
William Transport & Removal Services
2, Triq L.Ghaqdiet Tal-Haddiema
Paola Malta
PLA 2061
Tel: 0035 679880528
Resignations:
BAR is sorry to lose the membership
of the following companies whilst
thanking them for their support:
A E Corkill (Removals) Ltd
Memb No: C048
Memberships
BAR Memberships May 2014
Any Member wishing to make
any comment regarding an
application should do so in
writing to BAR Head Ofce
within 21 days of receipt of
this notication.
Avoid the Headache!
The New BAR Avoid the
Headache leaet is
now available for all
Members to purchase at
discounted rates, from
as few as 250 leaets.
They can be either generic
or personalised with your
company branding.
For details and rates contact
Steve Pearce or Rachel Trudgian
at Rubicon Marketing on
0117 957 5400 or email:
steve@rubiconmarketing.net or
rachel@rubiconmarketing.net
Trade Services
Ireland Channel Islands
Scotland/Europe
Isle of Man
France
Destination
This space is
available from just
33 a month
Weekly Service
Covering all of UK,
Europe & Ireland
Competitive Rates & Great Service
Tel: + 353 1 6757930
Email: info@echomoving.com
www.echomoving.com
56
Trade Services
Switzerland
Italy
This space is available
from just 33 a month
When booked as a mono unit
for a series of 12 issues.
Scandinavia
Spain, Portugal & France
A quality weekly
service to Scandinavia
Weekly service to
Spain, Portugal
and France
Regular service to most European countries
Storage facilities on The Algarve,
Malaga & Alicante. Can supply labour.
T: 01895 201595
E: expectmove@agsmovers.com
Contact
european@roy-trevor.com
Tel 01925 630441
Trade Services
Cyprus and Malta
Austria and Germany
Greece
GREECE
by Road
&ITALY
EN
ROUTE
7 day transit time
Twice-monthly departures
British Crews & Professional Service
Highly recommended in Greece
00 44 1733 311 561 | enquiries@nomad.eu.com
www.nomad-international.com
Spain and Portugal
WEEKLY
REGULAR
MALLORCA
MENORCA
MAINLAND
SPAIN
FRANCE
IBIZA
PORTUGAL
CYPRUS
NORWAY
Memb No: W001
TEL: 01202 576514
FAX: 01202 574011
spain@whiteandcompany.co.uk
www.whitesmovingandstorage.com
58
Trade Services
Korea
France - Spain - Portugal - Italy
Weekly Service for the Trade. Call now for best rates
Depots in Preston, Chester, Alicante, Malaga
PRESTON 01772 651570
Email: info@moversint.co.uk Web: www.moversint.co.uk
Europe
Do you have any news to share
with R&S readers?
The History
of BAR book
A very big
thank you to all
those who have
contributed
Please Note:
Any material that is
not used in the book
may be used in future
articles for R&S.
This space is
available from
just 67 a month
When booked as a mono 2 unit
space for a series of 12 issues.
Trade Services
Caribbean
Gibraltar United Arab Emirates
Africa
Israel
Russia
Destination
Worldwide
This space is available
from just 33 a month
When booked as a mono unit
for a series of 12 issues.
Destination
This space is
available from just
67 a month
When booked as a mono 2 unit
space for a series of 12 issues.
60
Trade Services
Removals & Storage May 2014 Removals & Storage May 2014
Worldwide Specialist Services
Piano Specialists
Lifting solutions,
from the unusual to the
down right awkward,
we have the equipment
and expertise to deliver.
Specialist Services
Warehouse Containers
Advertising Deadlines
Abrahams (since 1865)
1 Crown Close, Bow, London E3 2JH
Tel: 020 8980 1937 Fax: 020 8980 3762
Email: info@abrahamscases.co.uk
www.abrahamscases.co.uk
250 cu ft warehouse (archive) containers
192 cu ft liftvans
Bespoke cases & crates - plywood/triwall
Art cases: commercial and museum
Training
Destination
This space is
available from just
85 a month
When booked as a 2 unit
space in full colour for a
series of 12 issues.
www.sp-in.co.uk info@sp-in.co.uk
Tel: 020 8561 4321
When it comes to piano transport,
use the pianists choice
Grand piano export packs
Crane and specialist stair crews
UK and Europe Weekly
www.pianologistics.com
info@pianologistics.com
Tel: 020 8561 4321
Piano Logistics part of the AstonSpinks group
Heavy duty long reach HIAB cranes
London furniture hoist & gantry hire
Mini spider cranes & stair climbers
Specialist Installations
Deadlines
See the deadlines for future issues:
Call Sandra on 0117 957 5400 for more information
Issue Booking Artwork
Deadline Deadline
Jun 9th May 2nd Jun
Jul 10th June 24th June
August 10th July 18th July
BAR News Classieds
Interested in Selling?
We are interested in Removal and
Storage Companies in Central &
Greater London.
Cash available for instant decision.
Please call in full confdence
07933 123 123
Opportunities Wanted
Business for Sale
Business for Sale
Due to retirement we have a
long established, protable family
business specialising in removals &
storage for sale.
Based in Fort William in the Highlands.
Vehicles & storage containers for sale
and a storage warehouse for rent.
Please contact:
cameronremovals@hotmail.co.uk
Trade Storage
Depots in London NW10 and
Hemel Hempstead.
Clean, Secure, Alarmed.
Rates negotable.
Please call Paul on:
07971 577 997
Situations Vacant
Wanted
WANTED
250 Cu Ft Warehouse Containers
Good Condition Any Location
Call Edward Howard:
01223 833777
eh@WarehouseContainers.com
Vehicle for Sale
Mercedes Sprinter 311Cdi 3.5T
16ft Dropwell Luton Removal Van
950cu.ft. Brand new JC Payne Body.
88,525 Miles, 2009 09 reg.
Full Height Tie Rails.
Walk in Tailboard with Barn
Doors above.
Price: 15,995.00 + vat
Finance Arranged.
Iveco 3512 3.5T 16ft Dropwell
Lutons also available
Tel: 01922 267377 anytime
E: info@admiralstorage.co.uk
Call Sandra on
0117 957 5400
Advertise your vehicle
for sale in this space,
with or without a
picture, for just 150!
Vehicle for Sale
Sales Representative

Burke Bros. Moving Group, founded in 1982, is a leading UK
Moving, Storing and Shipping business, providing the full range
of domestic and international moving services with FIDI-FAIM
accreditation.
We are looking for a full time Sales Representative with a substantial
background in the removals industry, with excellent communication
skills and the ability to develop strong working relationships. He/she
will also have experience of surveying and estimating in addition to a
proven sales record.
A competitive salary package is available, dependent upon experience.
If you have the dedication, commitment and motivation to meet
demanding and challenging company expectations, we would like to
hear from you.
Apply in writing, with a full CV and details of current salary to:
Mr Gary Burke, Burke Bros Moving Group, Foxs Lane,

Wolverhampton, WV1 1PA, or Email: gary@burkebros.co.uk
For Sale
For Sale
Vehicle registration number plate
I MOV
(on retention)
All reasonable offers considered
Contact: 07967 123716
E: merwinhull@btinternet.com

Industry News
People News
Nigel and Roger Bishop on running a
successful removals company
In over forty years at Bishops Move, Nigel Bishop has
masterminded the companys international expansion
and has been responsible for its highly successful
franchise strategy. Nigel has racked up over fty years
experience in removals and transport. His rst love has
always been shipping, and to this day he has fond
memories of the years he spent working at the Bergen
Steamship Company in London and in the Liverpool
docks in the early 1970s. As well as the romance of the sea,
it was here that Nigel learnt all the ins and outs of the
international shipping business, including the mysteries
of manifests, loading lists, bills of lading and Customs
procedures. My time at the Bergen Steamship Company
really dened my interest in my shipping, Nigel says. It
always fascinated me as a youngster and still does to this
day. It made perfect sense then for Nigel to set up
Bishops Moves international operations later in the
decade, when he was called back to the family business.
Based out of the companys local warehouse in Battersea,
Nigel developed the international activity, which in those
pre-container days was still dependent on lead-lined boxes
to protect goods from moisture. Nigel also found the time
to serve as BAR Overseas Councillor for a short spell. One
of Nigels main responsibilities was to oversee the
transition of the business to modern containers,
transferring all the stored goods, selling the old fashioned
warehouses, and purchasing a new containerised facility.
In the late 1970s Nigel was made director and general
manager of group, controlling ten branches and the
central ofce. In 1983 he assumed the managing director
position, overseeing the acquisition of a series of rival
businesses nationwide, before becoming joint chairman
and director of franchises in 2009.
In recent years, as well as overseeing continued
international expansion, Nigel has been at the centre of
Bishops Move franchise programme. In the property
market downturn of the 1980s, when Bishops Move began
to distribute furniture as a side business, the company
signed up its rst franchisees to provide it with coverage of
additional areas. More recently, to help it full its service
agreement with Agility GRMS for its contract with the
Ministry of Defence , it has also reached franchise
agreements with other companies. Its cheaper than
buying a business and we think its the best way to grow,
Nigel says. We negotiate franchises with like-minded
companies, who always have to be BAR Members. We need
to get on well with the individual owners of the
companies. In addition to our 12 branches plus our Spain
and Gibraltar operations, we currently have 10 franchises
and 5 trial franchises, who support the development of our
business and our brand nationwide.
After investing a lot of time and effort in organising the
succession process, Nigel is looking forward to stepping
down in May. For those still on the front line of an ever
more competitive industry, Nigel says cooperation, ethical
behaviour, and honest dealing are still the keys to success
in removals and storage. I would recommend always
taking the time to see someone, he says. You cant
afford not to. Always have an open mind about new
possibilities and treat people as you would want to be
treated you never know when you might need them. Put
your cards on the table, be straight with the people you
deal with, be ethical, and you will always be in a position
to win new business.
Roger Bishop rst began working in the removals
business in the memorable year of 1966. While the
fortunes of the English football team have only
declined since then, for Bishops Move the last forty-
eight years have been a story of almost continuous
growth. In his many years at Bishops Move, Roger
has held many positions, from as he says general
dogsbody to assistant manager in a branch all the
way up to chairman, working together with brother
Nigel. But whatever his title, his abiding passion at
the company has always been the transport side and
the vehicles.
One of my main loves is vehicles, Roger says.
Early in my career I spent some time at Sparshatts
in Portsmouth learning about bodybuilding, and
then I worked for them as a diesel tter in Purley.
During his career in the removals industry, Roger
was able to combine his passion for vehicles and his
job. He is personally responsible for one of Bishops
Moves best known and best loved assets, its eet of
four historic vehicles, including one horse-drawn
and one steam-powered removals vehicle. Its been
great fun and its gratifying to know how much
everyone in the industry appreciates it, he says.
Roger became a company director of Bishops
Move in 1976. As well as being in control of the eet,
he was also deeply involved in the companys
adaptation to containerization and subsequent
restructuring of the storage area. We modernized
the whole system when we moved to the new 50,000
square foot warehouse in SW8, he remembers.
Then a few years ago we decided to leave that
location as a depot for the international division and
we moved into four separate warehouses in Harrow,
Thamesgate Way, Chessington and Cambridge. Its
now much more manageable for us.
The move to containers also had a major impact
on the Bishops Move eet, as none of the vehicles at
the time had side doors. We experimented with
curtain siders and demount bodies, and we were one
of the rst removal companies to have low loader
front wheel drive vehicles, Roger says.Like his
brother Nigel, in recent years Roger has been closely
involved in implementing the succession at the
company. For the transport area at Bishops Move,
the handover process will be especially
straightforward: Rogers son Neil is also passionate
about mechanics and vehicles and will be devoting
much of his time to this area.
For Roger, the culture of the removals industry is
evolving, and is perhaps becoming more
collaborative in response to difcult market
conditions. The recession and austerity have
probably forced people to become more
cooperative, Roger says. It doesnt make sense to
have vehicles running empty. We are seeing much
more interest in people using Bishops Move vehicles
for part loads.
Like many in the industry, Roger says he is
continually surprised by the pace of change in
todays world. Bishops Move has just updated its
entire IT infrastructure to ensure its branches and
franchises benet from the latest technologies.
We are one of the oldest industries in the world,
and I am always amazed by the pace of change in
what should be a fairly basic service. However, some
things dont change; people will always need to go to
a house, pick up goods and then unload. I think
that the words on the logo of BARs former
incarnation, the National Association of Furniture
Warehousemen and Removers, still apply today:
speed, safety, skill and service. People still want
things done yesterday, safely, and with the highest
levels of skill and service. Anyone in the industry will
move forward if they abide by that motto.
During their long and distinguished careers, Nigel and Roger Bishop have been at the forefront of the
near-continuous growth of Bishops Move.
BAR News
Weve still got space...
...in our containers
64
BAR News

R&S May 2014

Diunggah oleh

Informasi Dokumen

Hak Cipta

Format Tersedia

Bagikan dokumen Ini

Bagikan atau Tanam Dokumen

Opsi Berbagi

Apakah menurut Anda dokumen ini bermanfaat?

Apakah konten ini tidak pantas?

Hak Cipta:

Format Tersedia

R&S May 2014

Diunggah oleh

Hak Cipta:

Format Tersedia

www.bar.co.

Every standard has been

We are excited about

Anda mungkin juga menyukai

R&amp;S May 2014

Diunggah oleh

Informasi Dokumen

Hak Cipta

Format Tersedia

Bagikan dokumen Ini

Bagikan atau Tanam Dokumen

Opsi Berbagi

Apakah menurut Anda dokumen ini bermanfaat?

Apakah konten ini tidak pantas?

Hak Cipta:

Format Tersedia

R&amp;S May 2014

Diunggah oleh

Hak Cipta:

Format Tersedia

www.bar.co.

Every standard has been

We are excited about

Anda mungkin juga menyukai

R&S May 2014

R&S May 2014