BMW

WARRANTIES
CONTACT INFORMATION
FOR QUESTIONS:
Eastern Region
East.Questions@bmwna.com
Southern Region
South.Questions@bmwna.com
Western Region
West.Questions@bmwna.com
Central Region
Central.Questions@bmwna.com
Aftersales Mobility Program (AMP)
BMWAMP@BMWNA.com

KSD2
KSD2.Feedback@bmwna.com
Warranty Policy and
Procedure Manual
WPPM.Feedback@bmwna.com
CPO Policy and Procedure Manual
CPOmanualfeedback@bmwna.com
Warranty Parts Return Center
Warranty Parts or General Inquiries
WPRC@bmwna.com
Warranty Parts Return Center
Non-Warranty/Core Parts
corereturns@bmwna.com
WARRANTY TRAINING CLASSES
Instructor Led Classes:
IL5001 Managing Warranty Administration
IL5002 Advanced Warranty
ST5010 Warranty for Technicians
Online Classes:
OL5034 KSD2 Intoduction
OL5051 Introduction to CPO Warranty
OL5052 Introduction to the Warranty Health
Assessment Tool
OL5056 CPO - How to Determine Coverage
WARRANTY CLAIMS AND PROCESSES
BEST PRACTICES
Always submit repairs that are to be covered under
Goodwill through the Field Authorization System (FAS)
Always verify all labor and parts used in the repair are on
the RO and in the correct quantities
Always consult the DCSnet vehicle repair history prior to
performing any Warranty repairs or Maintenance services
Always ensure add-on repairs are authorized by service
management.
Ensure time punches support the repairs performed.
Please ensure the technicians notes supports all labor and
parts claimed
Always explain work time in the claim comments
Always explain sublets in the claim comments
When sending questions to the regional mail boxes be as
detailed as possible
Always review the Warranty Policy and Procedures Manual
prior to submitting a question
When submitting an appeal always provide a copy of the
RO and the appeal cover sheet
WARRANTY PARTS RETURN CENTER
BEST PRACTICES
Please include the following information on all email
inquiries (including Warranty Parts Appeals):
Vehicle Identifcation Number (VIN)
Center Number (Warranty Dealer Number)
Claim Number
Part Number (11 Digits)
Part Tag Number
Packing Slip Number
Specifc inquiry or problem
If you have ANY issue that may delay or stop, the return of
a warranty part, contact us via email, immediately, as this
can affect your parts submission time.
Requested claim parts must be returned to the BMW NA
Warranty Parts Return Center within 45 days of the date of
the Daily Detailed Credit Note (paid claims).
The Detailed Credit Note is your centers frst and primary
notifcation to return a specifc part at the quantity paid to
BMW NA.
Detailed Credit Note paid part lines without the PLEASE
RETURN PART message are to be either:
Rendered unusable and scrapped immediately, or
Returned to BMW NA as a non-warranty core when
applicable.
The Warranty Parts Status report also shows all requested
part numbers and quantities that are still pending return
to BMW NA. Parts listed in red at the top of this report are
already 30 days or more past the due date.
Upon completion of all claim repairs, tag the replaced parts
with the following information:
Date of repair
Center number (Warranty Dealer Number is preferred)
Repair order (RO) number (Required for the 10-Bin
storage system)
Vehicle Identifcation Number (VIN the minimum is
the last seven characters)
We recommend using locally sourced blank parts tags
with an attached wire tie, which allows for easy and
secure attachment to the part.
WARRANTIES
WARRANTIES
4/01/2013
THE CERTIFIED PRE-OWNED
LIMITED WARRANTY
1
Although the certifed Pre-Owned BMW Limited
Warranty is comprehensive, it is not an extension of
the original 4 year/50,000 mile BMW New Vehicle/SAV
Limited Warranty.
The Certifed Pre-Owned BMW Limited Warranty takes
over when the BMW New Vehicle Limited Warranty
expires, and the coverage it provides is somewhat
different from the new car warranty.
Time and Mileage Limits
The Certifed Pre-Owned Limited Warranty provides
specifc component protection for up to 2 years or
50,000 miles, whichever occurs frst, after expiration
of the BMW New Vehicle/SAV Limited Warranty.
Plan Coverage
The Certifed Pre-Owned Limited Warranty is a Named-
Exclusion warranty, meaning what is not covered
is specifed.
The Named-Exclusions are listed on the following
pages. This information is also located in the programs
Consumer Information Statement - Protection Plan.
The Certifed Pre-Owned Limited Warranty
1
covers
all mechanical and electrical operating parts and
assemblies except for what is listed in the What is
Not Covered? section on pages 58 to 60.
Determining Coverage
When determining if a repair is covered, the following
process is to be utilized:
What is the customers complaint?
What is the cause of the malfunction?
Is the cause of the malfunction and its repair covered?
1
CPO Exclusion List extracted from Current CPO
Center Operations Manual Effective March 2013.
For the most up to date CPO Center Operations Manual,
Please see the Warranties Documentation Portal in CenterNet
WHAT IS NOT COVERED
The following is not covered under the Certifed
Pre-owned program.
Vehicle Maintenance and Upkeep
Adjustments
Balancing or rotation (tires)
Batteries (as a standalone repair)
Brake pads and rotors (discs), brake shoes and drums
Engine drive belts
Exhaust systems (including the catalytic converters)
Filters
Fluid replacement of a component by itself
Fuses
Maintenance services
Manual and SMG transmission clutch assemblies
Oils, lubricants, fuids, refrigerants and coolant (except
as required in the course of performing a covered repair)
Rubber hoses and clamps (except for air conditioning
and power steering)
Spark plugs
Strut elements/shock absorbers (dampers)
Tires
Wheel alignment
Wiper blade inserts
Wear and Tear Only
Ball joints
Bushings
Center tie rod
Control arms and brackets
Driveshaft fex disc (guibo coupling)
Flywheel, ring gear and clutch disc contact area
Idler and pitman arms
Springs (sagging)
Stabilizer bar links and supports
Suspension bushings
Tie rod ends and adjusting sleeves
Trailing arms, wishbones and thrust struts
Note: The components listed above in the Wear and
Tear Only section are covered for defects in materials or
workmanship.
WHAT IS NOT COVERED
The following is not covered under the Certifed
Pre-owned program.
Body and Interior
Air or water leaks
Body and chassis (all, including gas pressurized
springs/struts, latches, locks and windscreens)
Body seals and gaskets
Bulbs including Xenon and LEDs (instrumentation
bulbs are covered)
Carpeting
Cup holders
Damage due to rust, corrosion or contamination
Door brakes and checks
Floor and trunk mats
Headlamp and headlamp assemblies (including
electrical/electronic components)
Headliner
Lenses and lens assemblies (including electrical/
electronic components)
Mirrors and mirror assemblies (including electrical/
electronic components)
Moldings and fasteners
Paint
Trim - interior and exterior (all, including the seatbelt
extender arm and assembly, sunblinds including the
drive motors and sun visors)
Wheels
Wind or body noises
The following is not covered except as
noted below:
Convertible top (except for its electrical/electronic
components)
Door handles and carriers (except for the Comfort
Access electrical/electronic components)
Glass (except for the front rain sensor, the grid for the
rear defroster/defogger and the remote control
transmitter antenna - door lock function)
Upholstery (except for the seat heating elements and
seat occupancy sensor mat)
WHAT IS NOT COVERED
Accessories (Standard and Optional)
DVD players
Navigation system
Radio/CD/Multimedia/Cassette Player or Multi-CD
changer
Telephones and systems
Any components of the systems noted above
All non-original equipment parts, components and
accessories
COVERAGE FOR NORMAL WEAR
AND TEAR COMPONENTS
Various BMW vehicle components and parts are
subjected to gradual deterioration or wear resulting from
exposure to environmental conditions and the use of the
vehicle.
Some of these components and parts may eventually
require replacement if they exceed the corresponding
specifcations or tolerances listed in the BMW Technical
Data information or an applicable Service Information
bulletin.
For example, a gradual loss in performance or increased
engine oil consumption is normal for any vehicle and is
not considered a covered defect.
To help clarify which components or parts are covered for
wear and tear (but not damage) under the CPO Limited
Warrantyplease refer to the table below.
Covered for Normal Wear and Tear
Engine
Alternator
Block
Camshaft
Connecting rod and bearings
Crankshaft and bearings
Cylinder head, valves, valve
guides and springs
Pistons/piston rings
Starter motor
Timing chain
Turbochargers
Vanos units
Water pump
Final Drives (front and rear)
Assemblies
Constant velocity joints
(provided the CV boots are
intact)
Output and drive shafts
Steering
Power steering pump (noisy)
Steering rack or box (noisy)
Wheel bearings (noisy)
Suspension
Leveling system pneumatic
springs
Suspension springs (cracked or
broken)
Transmissions Assemblies
Automatic
Manual Transmission
SMG Transmission
Torque Converter
Transfer Case
Assembly

4 Years / 50,000 Miles
New Vehicle / SAV Limited
Warranty
Up to 2 years / 50,000 Miles
Certified Pre-Owned BMW
Warranty
In-Service Date 48 Months 72 Months