INTERNSHIP REPORT

MCB LIMITED


9/15/2011
MCB LIMITED


MCB Bank Ltd.
Fatima Jinnah Branch, Sargodha.

Advisor:
Mr. javed iqbal
(Lecturer)
Mariam ali
M.com Finance
Roll No(17 r)




Internship Report is submitted to the
Department of Commerce Uinversity of
Sargodha in partial fullfilment of the
Requirement for the Degree Master of
Commerce in Finance
September 2011.










Dedication & Acknowledgements
I dedicate this internship report to my parents. Because of their prayers and encouragement I
have been able to complete this report.
Praise is to Allah, the most Gracious and Merciful, who blessed me with the knowledge and
wisdom and enabled me to overcome this task. Heartiest gratitude to my parents without their
continuous encouragement and love I could not have accomplished this task.
I am very grateful to my advisor Mr. Mubshir for their continuous help, support and time
during the entire course of my internship. I am also very grateful to all the staff members at
MCB Fatima Jinnah Bracnch, Lahore especially Mr. Rizwan Anwar Manager Credit and
Mr. Umar Bajwa operation Manager for their guidance and encouragement.

Executive Summary
MCB Bank Limited has a solid foundation of over 50 years in Pakistan, with a network of over
900 branches, over 750 of which are Automated Branches, over 222 MCB ATMs in 41 cities
nationwide and a network of over 12 banks on the MNET ATM Switch.
MCB's operations continued to be streamlined with focus on rationalization of expenses, re-
alignment of back-end processing to increase productivity, enhancement of customer service
standards, process efficiency and controls. The Bank has taken the lead in introducing the
innovative concept of centralizing Trade Services in the country by providing centralized foreign
trade services to branches with a view to improve efficiency, expertise and reduce delivery cost.
During my internship in MCB I worked in Remittances, Advances, and Customer Service Office
department and I successfully completed all the task/duties that were assigned to me.
During the course of internship I learned about different functions performed by Remittances,
Advances, and Customer Service Office department and bank as a whole. I also learned banks
correspondence with their customers and within branches. I learned about documentation
requirements and record keeping for different activities and processes, especially the
documentation requirement for different kinds of financing facilities.
Table of Contents:-
1. Industry introduction
2. An overview of organization




History of organization
Nature of organization
a. Vision statement
b. Mission statement
Main Features
Competitors
3. Organizational Strcture:-
Hierarchy Chart
Number of employees
Main offices
Introduction of all departments
Comments on organizational structure
4. Work done by internee
5. Financial Analysis of organization
Financial data of last 5 years
a) Horizontal analysis
b) Vertical analysis
Significance of ratio
Components of ratio(formulas used)
Horizontal analysis of ratios
Interpretation of ratios
6. SWOT Analysis
7. Conclusion
8. Recommendations
9. Limitations
10. Bibliography
11. Glossary










1. Industry Introduction:
The word 'Bank' is said to have been derived from the words Bancus or Banque or
Bank. This history of banking is traced to as early as 2000 B.C. The origin of
banking is also traced to early goldsmiths. They used to keep strong safes for
storing the money and valuables of the people. The first stage in the development
of modern banking, thus, was the accepting of deposits of cash from those persons
who had surplus money with them.
Banks play very important role in the economy of any country. The health of the
economy is closely related to the soundness of its banking system. Although banks
create no new wealth but their borrowing, lending and related activities facilitate
the process of production, distribution, exchange and consumption of wealth. In
this way they become very effective partners in the process of economic
development. Today modern banks are very useful for the utilization of the
resources of the country. The banks are mobilizing the savings of the people for the
investment purposes. If there would be no banks then a great portion of a capital of
the country would remain idle.
Banking is generally a highly regulated industry. A bank is a financial
intermediary. Financial intermediary means is an entity that connects surplus and
deficit agents. The economic functions of banks include, issue of money, netting
and settlement of payments, credit intermediation, credit quality improvement,
maturity transformation etc.
The first modern bank was founded in Italy in Genoa in 1406. Modern banks are
playing lots of new roles and making life of common consumer as well as business
men easy.



Modern Banks now do investing, lending, brokerage, real estate, borrowing,
advisory and many functions in a very systematic manner giving the community
lives in countries a new and advanced and obviously a very better look.
From a historical standpoint, the recent growth of international banking can be
regarded as a reversion to the situation before World War I when European banks
dominated the world capital market.
Since international trade is closely related to international banking, volume of
international trade (imports and exports together) is a determinant of the growth of
international banking and the relationship is direct. From 1960 onwards
globalization of capital market started and the emergence of surplus in petro-dollars
in the seventies gave the much needed liquidity to the international banking
business.

1.1 HISTORY OF BANKING IN PAKISTAN:
History of banking sector in Pakistan is old as old the formation of Pakistan. The
interesting point which I observed during the span of mine internship was the
historical background of Banking & Financial sector which is the one in which
great improvement and growth is observed since the formation of Pakistan.
Pakistan banking growth can be divided into three ares:
a) Pre-Nationalization Era
b) Nationalization Era
c) Post Nationalization Era






Pre-Nationalization Era:
On July 1948 there were 195 branches with deposits of Rs.88 crore only due to
violence at large scale most of the branches were closed. By that time Reserve
Bank of India was acting as central bank for both countries. Same currency was
used in both territories. But Reserve Bank of India was set down Pakistan on many
occasions such as the issue of funds transfer etc.
For improving the overall position there are many steps taken by the government.
Some of the steps taken by the government in this regard were as follow:
1. Formation of State Bank of Pakistan (SBP) on 1st July, 1948.
2. Banking Companies Ordinance 1962 for protection and guidance to banks
3. Larger powers were given to SBP under the SBP Act (1956).
4. Setting up of National Bank of Pakistan in November, 1949


(Formation of the national bank was to control the 'jute' export in East Pakistan
and to act as agent of SBP (State Bank of the Pakistan). (There were only two
Muslim banks in Indo Pak before partition, HBL (Habib Bank Limited) and
Australia Bank Limited)
Nationalization Era:
On January 01, 1974 all Pakistani banks were nationalized under the
Nationalization Act 1974 and become the property of the Pakistan. All small banks
Were merged into 5 major bigger Pakistani banks under the control of Pakistan
Banking Council.
However the major changes were occurs after nationalization that is follow:




Limitations:
Decrease in service level of bank officers.
Decrease in profitability as well
Benefits:
Banks were encouraged to extend cooperation to neglected areas.
Working of banks was extended to under developed areas.
Market expansion for credit and deposits.


POST NATIONALIZATION ERA:
In 1990 the government decided to privatize all the nationalized institutes. For this
purpose, amendments were made to Nationalization Act 1974 and two nationalized
banks were privatized. Along with this a permission to open banks in private sector
was also granted.
a) MCB taken up by a private group in April, 1991
b) ABL taken up by its own employees in September 1991.
The rules regarding establishment of new banks and for incoming foreign banks
were also relaxed.
Note: (UBL taken up by UAE party in 2002)

1.2 Pakistan current scenario:
Banks in Pakistan account for 95% of the financial sector. Pakistan has a well-
developed banking system, which consists of a wide variety of institutions ranging
from a central bank to commercial banks and to specialized agencies to cater for
special requirements of specific sectors. The country started without any
worthwhile banking network in 1947 but witnessed phenomenal growth in the first
two decades. By 1970, it had acquired a flourishing banking sector.
The era of 90s was the climax of privatization, deregulation and restructuring in
the domestic banking industry and financial institutions. The Government only



owns the National Bank but 80% of bank assets are in private sector. Banking
assets rose three-folds over the last five years and the industry size is reaching Rs 4
trillion. The contribution of banking sector to GDP ratio is 55.6%. Pakistan has
been ranked 2nd in performance and efficiency indicators among the South Asian
countries by the World Bank.
There are 68 scheduled banks of which the top five have 50% of the market share.
Banking industry, in Pakistan, is currently under a wave of Mergers and
Acquisitions (M & As). There are on average 3 M & as per year.


Overview of the organization:-

2. An overview of the Organization:
MCB is one of the leading banks of Pakistan with a deposit base of Rs. 368 Billion
and total assets over Rs.500 Billion. Muslim Commercial Bank (MCB) unfolds 52
years of growth.
MCB Past:
The bank incorporated in Calcutta on July 9, 1947, MCB soon earned the
reputation of a solid and conservative financial institution managed by expatriate
executives. In 1956, the Bank transferred its registered office to Karachi, where the
Head Office is presently located. In 1974, MCB was nationalized along with all
other private sector banks.




Privatization:
In April 1991, MCB became Pakistans first privatized bank. MCB was the first to
be privatized upon recommendations of World Bank and IMF. The government
of Pakistan transferred the management of the Bank to National Group, a group of
leading industrialists of the country by selling 26% shares of the bank. In terms of
agreement between the Government of Pakistan and the National Group, the group,
making their holding 50% has purchased additional 24% shares. Now, 25% is
purchased by the Government, which shall be sold in the near future. . MCB is a
bank that has grown with time, experience and Pakistan.
(After privatize the MCB the important development in the history of Bank is the
Introduction of Rupee Traveler Cheques & Photo Credit Card for the first time in
Pakistan)

MCB Present:
The Bank has a customer base of approximately 4 million, a nationwide
distribution network of over 1,000 branches and over 450 ATMs in the market.
During the last fifteen years, the Bank has concentrated on growth through
improving service quality, investment in technology and people, utilizing its
extensive branch network, developing a large and stable deposit base. A major
achievement of MCB is that the state bank of Pakistan has issued a license to MCB
to start Islamic banking.
Extended use of information technology which is evident from the fact that there
are 768 fully automated branches, more than 250- online branches (integrated
networking), 151 ATMS in 27 cities nation wide and a M.C.B continuously
innovate new product.




MCB Future:
MCB now focuses on three core businesses namely Corporate, Commercial and
Consumer Banking. Corporate clientele includes public sector companies as well
as large local and multinational concerns. MCB is also catering to the growing
middle class by Providing new asset and liability product.
MCB claims that we are a team of committed professionals, providing innovative
and efficient financial solutions.MCB future will bright that an important steps
towards the success of the Pakistani economy.


























VISION:-
To become the preferred provider of quality
financial services in the country with profitability
and responsibility and to be the best place to work















MISSION OF MCB
Mission of MCB in the 21
st
century is to have highly motivated
professional team who will provide quality customers services, in order
to improve profitability so that an increase in our share value. The
chairman of MCB has desired to extend the banks highly professional
services in foreign operation and become in the list of Asias best
financial institution.
To become the preferred provider of quality financial services in the
country with profitability and responsibility and to be the best place
to work.








2.3Features of the Organization perceived by the Internee;
As I did internship in MCB at Fatima jinnah branch Sargodha I absorb a lot of
things that should be in every office.MBC working environment is friendly and
culture values are adopted by each level of employees.
2.3.1Core values of the MCB:
MCB claims that it represent following Values:
CUSTOMER FOCUS:
We treat each of our customer equality & as the most important person while we
interact with him/her. We must ensure that we do everything to meet and exceed
the customers expectations with perfect to times, accuracy & quality services.
EMPLOYEE RESPECT & DIGNITY:
We treat each of our employees with fairness, which includes giving constructive
feedback for their development. We celebrate diversity and seek suggestions from
all employees for improvement. We ensure that responsibility & fairness in all our
decision-making.








TEAM BASED APPROACH:

QUEST FOR QUALITY:
We ensure that each moment of our time is spent on value adding activity. We
always seek ways for exceeding expectations of customers & colleagues. We also
ensure that we do things right, first time every time.
GOOD CORPORATE CITIZENSHIP:
We ensure that we contribute our due share to the Govt. we realize that we have a
responsibility to the society in which we operate & we seek ways of playing a
positive role for the betterment of the community at large.
2. 3.2 Moral Values of the Employees:
INTEGRITY:
We are the trustees of public funds and serve our community with integrity. We
believe in being the best at always doing the right thing. We deliver on our
responsibilities and commitments to our customers as well as our colleagues.


We work towards achievement of our vision & mission as a combines group. We
encourage inter & intra-departmental communications. We treat our colleagues as
our internal customers & ensure that the requirements of internal customer focus
are always met.



RESPECT:
We respect our customers values, beliefs, culture and history. We value the
equality of gender and diversity of experience and education that our employees
bring with them. We create an environment where each individual is enabled to
succeed.
EXCELLENCE:
We take personal responsibility for our role as leaders in the pursuit of excellence.
We are a performance driven, result oriented organization where merit is the only
criterion for reward.
CUSTOMER CENTRICITY:
Our customers are at the heart of everything we do. We thrive on the challenge of
understanding their needs and aspirations, both realized and unrealized. We make
every effort to exceed customer expectations through superior services and
solutions.







INNOVATION:
We encourage and reward people who challenge the status quo and think beyond
the boundaries of the conventional. Our teams work together for the smooth and
efficient implementation of ideas and initiatives.
2.3.3. Product Line or Product Mix of the Organization:
MCB Rupee Traveler Cheque:
MCB Rupee Traveler's Cheques were first introduced in 1993 as safe cash for
traveling and travel related purposes. The product has been extremely popular and
is preferred over cash by customers while travelling and in all walks of life.
MCB Rupee Traveler's Cheques- The safest way to Carry Cash. You don't have to
be an MCB account holder to buy the Rupee Traveler Cheques. Anybody can
purchase them. It's a safe and convenient way to conduct everyday business.
Features of the Rupee Travelers Cheques:
1. Easily Available 3.Easily Refunded
2. Easily Enchased 4.Exclusive Security
MCB business Sarmaya:
MCB Business Sarmaya is a running finance against your residential property. It
offers running finance up to 20 millions with low markup.









MCB Car 4 U:
MCB car 4 u auto finance is a power move that gets you not only a car of your own
choice but leads you best in life. It is affordable with competitive markup, flexible
conditioning and easy processing and above all no hidden cost.


MCB Pyara Ghar:
MCB gives dream home at the lowest and best possible mark-up rates. You can
choose either one of our two mark-up rate options- fixed or variable.
Who Can Apply
Pakistani national residing in the city and area where the product is
launched.
25 years old or above when you apply and under 60 at the time of maturity
of the applied financing period.
Salaried person, self-employed professional or a businessman with a
verifiable monthly income stream.
Net take -Home income not less than Rs. 25,000 per month.
Have 5 years or more of business or professional experience.
Employed with the present employer for 2 years with a total employment
history of 5 years.
Home Purchase Home Renovation Home Construction
Tenure 3 years to 15 years 2 years to 5 years 3 years to 15 years

Mahnama Khushali Scheme:
A 5- year fixed Deposit Scheme, targeted to persons with small savings who would
desire a regular monthly return on their investment.



MCB Khushali Bachat Account:
8% rate of return per annum.
Returns calculated on daily.
Average balance and paid half yearly.
Introduced first time in Pakistan.
The facility of helping account holders pays utility bills (electricity,
telephone and gas) through their account. No queues. No delays.

Prime Currency Account Scheme:
Launched to attract deposits in foreign currencies. US Dollars, Pound Sterling,
Euro and Japanese Yen.

Hajj Mubarak Scheme:
A saving scheme, of 2/3 years duration, for the convenience of persons, with a
limited income, who desire to perform Hajj was introduced.Under the 2 years
scheme, a monthly deposit of Rs.1800 is required, whereas under the 3 years
scheme, the required monthly deposit is only Rs.1200

Capital Growth Certificate Scheme:

For long term depositors under which the amount deposited almost doubles at the
end of 5 years. For the scheme, the minimum amount of deposits is Rs. 10000
while there is no maximum limit. In case of premature encashment of the
certificate, the depositor will profit at the same rates as that of PL Saving Account.




Fund Management Scheme:
This scheme is offered to corporate and customers and is aimed at providing better
rate of return up to 15% per annum. One of the objectives of the scheme is to
develop secondary market for Government Securities.
Consultancy Services:
In the process of privatization of public sector units, prospective buyers need
professional assistance and MCB, with its expertise, offers to them specialized
service for valuation of the market value of the industrial unit, preparing bid
documents and arranging finance for the purchase of the unit.
Self Supporting Scheme:
For the benefits of genuine worker/borrowers who are poor and needy and for
small entrepreneur the bank as evolved a self supporting scheme: maximum
amount of loan Rs.25000 and minimum Rs.5000 per individual. Loan will be
totally free of mark-up.
Fax Press:
This product was first of its kind introduced by
using modem technology of The Fax Machine. It
facilitates speedy transfer of funds within
Pakistan. The service guarantees transfer of from
one city to another, within an hour.







Night Banking Service:
For the convenience of the account holder, service has, especially, been introduced
at busy commercial centers. Traders and other clients can now make deposit, with
case, at such centers up to 8.00PM.
Utility Bill Collection:
With the aim of extending this service to wider range of customers, the number of
MCB branches collecting Utility Bills more than 900.
MCB Mobile Banking:
At the forefront of technological excellence, MCB proudly introduces MCB
MOBILE BANKING*. The convenience of accessing account balance information
and mini statements whenever want or wherever may need them, with comfort and
peace of mind.MCB Mobile Banking service is available to all MCB ATM
cardholders, 24 hours - 365 days.
MOBILE BANKING AT A GLANCE:
MCB Mobile Banking gives easy and quick access to account(s) at a time find
convenient, including all holidays.
MCB Islamic Banking Services:
Islamic banking services through exclusive units/branches offering a range of
liability and asset based Sharia compliant products like Musharika, Murabaha,
Ijara and Istasana.






MCB Car Cash:
Car financing and leasing at competitive rates with flexible options Car cash
finances both semi-commercial and non-commercial vehicles for personal and
business use.

MCB Locker:
The best protection for your valuables. Lockers of different capacities are available
nationwide.
MCB Master Card:
MasterCard International has expanded globally in more locations in the world
than any other card. The card was introduced by MCB Bank Limited in 1995 and
now offers card members over 15 million outlets in 232 countries.
Photo security- The first bank in Pakistan to introduce the enhanced feature
of photograph on the card limiting fraud in case of card loss.
Welcomed at over 3, 000 outlets in Pakistan.
Provides up-to 45 days Free Credit.
Joining and Annual Fees to suit you.
24 Hour Customer Services- Call 111-700-700 and you can get information
from our customer services representatives on new card application or have
your queries resolved anytime of the day.
Cash Advance Facilities






MCB Smart Card:
MCB now brings you MCB Smart Card -a secure and convenient instrument of
payment with unmatched functionalities. It provides 24-hour direct access to your
bank account the convenience and flexibility of MCB Smart Card will help live a
smarter life. It not only helps you manage your expenses, but also avoids undue
interest on your day to day credit card transactions. Your balance is always within
your reach and you spend accordingly.
MCB is the only bank to introduce a debit card that gives the option to choose
from domestic and international card for local and global usage respectively
Remit Express:
Fastest to Pakistan. Anywhere in Pakistan.
The fastest way of getting your money across to Pakistan. Remit Express offers
low cost remittance from U.A.E. and Saudi Arabia. Your relatives, friends or
business associates receive drafts within 72 hours.MCB Remit Express has been
specifically designed to meet the needs of the expatriate Pakistani community
residing in the Gulf countries.
Easy Personal Loan:
MCB Easy Personal Loan provides you with the financial advantage to do things
you've always wanted to but never had the sufficient funds for. Take that much-
needed holiday. Buy a car. Refurnish your house. Purchase a new TV. Finance a
better education for your children.
MCB Virtual:
MCB Virtual provides the continence of banking on internet. Whether at office or
home or traveling. Log on at www.mcb.com.pk and enjoy 24 hours access of all
your accounts for the largest array of service.



Initially, the bank focused on the upper class customers only and offered for a
limited class of people. But now the strategy has been changed and the bank is now
targeting the middle market also. The products are of diverse class people.
Customers complaints are encouraged because it gives an opportunity to feedback
that makes it possible to know the needs of the customer problems regarding
services and it can improved.
I perceive during my internship span that MCB customers related approach is
beneficial for the MCB.
MCB communication towards their Customer are best and according to the global
requirement that a symbol of success.





















Competitors


Askari Bank, Rawalpindi
Atlas Bank, Karachi
Bank AL Habib, Karachi
Bank Alfalah, Karachi
BankIslami Pakistan Limited, Karachi
Barclays Bank, Karachi
Faysal Bank, Karachi
Habib Bank, Karachi
Habib Metropolitan Bank, Karachi
KASB Bank, Karachi
Mybank Limited, Karachi
NIB Bank, Karachi
Royal Bank of Scotland
Silk Bank formerly Saudi Pak Non-Commercial Bank, Karachi
United Bank, Karachi
Bank Of Punjab, LahoreSummit Bank, Karachi
Allied Bank of Pakistan, Karachi

Strengthen Analysis of MCB with other organization:
Strength of the MCB:
Mainly operated by Manshas group.
Offered a wide variety of services to its customers and has a
customer bank of round about 4 million.
MCB working in Pakistan over 60 years of success.
Muslim Commercial Bank (MCB) falls under the category of big
five domestic commercial bank.



Strong Commercial relationship.
Asset utilization is good.
Currently in a good financial position (few debts, etc)
Skilled workforce (little training required)
Company name recognized on a National/Regional



















3.1 Management hierarchy:
















































PRESID
EXECUTIVE VICE
PRESIDENT
SENIOR EXECUTIVE
VICE PRESIDENT
SENIOR VICE
PRESIDENT
OFFICERS GRADE
I II III
VICE PRESIDENT
ASSISTANT VICE
PRESIDENT
CASHIER
ASSISTANTS
PEON




3.2 Employees of the MCB:
Board of Directors:











Name Designation
Mian Mohammad Mansha

Chairman
Mr. S. M. Muneer

Vice Chairman
Mr. Tariq Rafi Member
Mr. Shahzad Saleem Member
Mr. Sarmad Amin Member
Dr. Muhammad Yaqub Member
Mian Raza Mansha Member
Dato' Mohammed Hussein Member
Mr. Aftab Ahmad Khan Member
Mr. Abdul Farid Bin Alias Member
Mian Umer Mansha Member
Mr. Muhammad Ali Zeb Member
Mr. M.U.A. Usmani Acting President




Audit Committee:


Human Resources Committee:
Name Designation
Mian Mohammad Mansha Chairman
Dr. Muhammad Yaqubs Member
Mian Raza Mansha Member
Mr. Shahzad Saleemn Member
Mr. M.U.A. Usmani Member
Name Designation
Mr. Tariq Rafi Chairman
Dr. Muhammad Yaqub Member
Dato' Mohammed Hussein Member
Mr. Aftab Ahmad Khan Member
Mr. Muhammad Ali Zeb Member
Mr. Malik Abdul Waheed Member




Risk Management & Portfolio Review Committee:
Name Designation
Mr. Sarmad Amin Chairman
Mr. S. M. Munee r Member
Mr. Tariq Rafi Member
Mian Raza Mansha Member
Mr. Abdul Farid Bin Alias Member
Mr. M.U.A. Usmani Member
Committee on Physical Planning, IT System & Contingency
Arrangements:
Name Designation
Mr. Sarmad Amin Chairman
Mr. S. M. Muneer Members
Mr. Tariq Rafi ,embers
Mian Raza Manshas Members
Mr. Abdul Farid Bin Alias Members
Mr. M.U.A. Usmani Memberss







Business Strategy & Development Committee:

Names Designation
Mian Mohammad Mansha Chairman
Mr. S. M. Muneer Member
Mr. Shahzad Saleem Member
Mian Raza Mansha Member
Dr. Muhammad Yaqub Member
Dato' Mohammad Hussein Member
Mian Umer Mansha Member
Mr. M.U.A. Usmani Members


Chief Financial Officer: Mr.Salman Zafar Siddiqi




















Staff of MCB at Fatima Jinnah Sargodha:-
Manager :
Name: - Malik Mohammad Riaz
Operational Manager:
Name: - Mr. Umar Bajwa
Credit Manager:-
Name:- Mr. Rizwan Anwar
Remittances:
Name:- Ms. Bushra Riaz
General Banking Officer:-
Name:- Mr. Mohammad Arif



Senior Cashier
Name: - Mr. Skindar

Junior Cashiers:
Name: - Mr. Rafi




Name: - Mr. Muhammad Atif
Address: - MCB Bank Bhalwal Branch, Bhalwal, Sargodha.



Non-Clerical Staff:
Tea Boy
Name: - Mohammad Babar
Sweeper
Name: - Shahzad

Guards:

Name: - Iltaf Ahmad
Name: - M. Zubair

3.3 Main Offices:
Principal Office:
MCB 15 Main Gulberg, Lahore




Registrar's and Share Registration Office:
MCB 15 Main Gulberg, Lahore
M/s. THK Associates (Pvt.) Limited
State Life Building No.3,
Dr. Ziauddin Ahmed Road
Karachi.
Circle Offices:
CIRCLE OFFICE COMMERCIAL - KARACHI CITY (5027)
2nd Floor, Mehdi Tower, 115/ A, Shahrah-e-Faisal, Karachi.
Contact # 021 - 34329048
CIRCLE OFFICE COMMERCIAL - KARACHI EAST (5003):
Mezzanine Floor, Mehdi Tower, 115/A, Shahrah-e-Faisal, Karachi.
Contact # 021 - 34554412

CIRCLE OFFICE COMMERCIAL - KARACHI WEST (5002):
Adamjee House, Mezzanine Floor, I.I. Chundrigar Road, Karachi.
Contact # 021 - 32414683 / 021 - 32427932



CIRCLE OFFICE COMMERCIAL - HYDERABAD (5011):
A/97, Latifabad No.3, Hyderabad.
Contact # 022 - 3865848
CIRCLE OFFICE COMMERCIAL - QUETTA (5019):
Near Arts Council, M.A. Jinnah Road, Quetta.
Contact # 081 - 2841272 / 081 - 2836224
CIRCLE OFFICE COMMERCIAL - BAHAWALPUR (5109):
4-A Qasim Road, Model Town, Bahawalpur.
Contact # 062 - 2889858
CIRCLE OFFICE COMMERCIAL - MULTAN (5303):
3rd Floor, MCB Building, 59-A, Abdali Road, Multan.
Contact # 061 4508300
\

CIRCLE OFFICE COMMERCIAL - SUKKUR (5024):
Near Mehran View Plaza, Bunder Road, Sukkur.
Contact # 071 - 9310151



CIRCLE OFFICE COMMERCIAL - LAHORE (5013):
5th Floor, MCB 15-Main, Gulberg, Jail Road, Lahore.
Contact # 042 - 36041515 / 042 - 36041516
CIRCLE OFFICE COMMERCIAL - FAISALABAD (5009):
Bank Square, Circular Road, P.O. Box No.175, Faisalabad.
Contact # 041- 2617298 / 041 - 2627171
CIRCLE OFFICE COMMERCIAL - GUJRANWALA (5010):
Trust Plaza, G.T. Road, Gujranwala.
Contact # 055 - 3251148
CIRCLE OFFICE COMMERCIAL - SARGODHA (5022):
400-Club Road, Sargodha.
Contact # S048 - 3722929
CIRCLE OFFICE COMMERCIAL - ISLAMABAD (5012):
MCB Building, Ist Floor, F-6/G-6, Jinnah Avenue 28, Blue Area, Islamabad.
Contact # 051 - 2801043
CIRCLE OFFICE COMMERCIAL - JHELUM (5120):
10-Civil Line, Opposite District Nazim Office, Jhelum City.



Contact # 0544 - 629504
CIRCLE OFFICE COMMERCIAL - PESHAWAR (5018):
Cantonment Complex, Fish Plaza, Fakhr-e-Alam Road, Peshawar Cantt.
Contact # R091 - 5273675 / 091 - 5276843
CIRCLE OFFICE COMMERCIAL - ABBOTTABAD (5107):
199, Kala Pul Murree Road, Abbottabad.
Contact # 0992 333475
Regional Offices:
REGIONAL OFFICE COMMERCIAL - KARACHI CITY
2nd Floor, Mehdi Tower, 115/A, Shahrah-e-Faisal, Karachi.
Contact # 021 - 34329053



REGIONAL OFFICE COMMERCIAL - KARACHI NORTH:
2nd Floor, Mehdi Tower, 115/A, Shahrah-e-Faisal, Karachi.
Contact # 021 - 34329052



REGIONAL OFFICE COMMERCIAL - KARACHI EAST:
Mezzanine Floor, Mehdi Tower, 115/A, Shahrah-e-Faisal, Karachi.
Contact # 021 - 34550542
REGIONAL OFFICE COMMERCIAL - KARACHI SOUTH:
Mezzanine Floor, Mehdi Tower, 115/A, Shahrah-e-Faisal, Karachi.
Contact # 021 - 34550542
REGIONAL OFFICE COMMERCIAL - KARACHI CENTRAL:
Adamjee House, Mezzanine Floor, I.I. Chundrigar Road, Karachi.
Contact # 021 - 32432529
REGIONAL OFFICE - KARACHI WEST:
Adamjee House, Mezzanine Floor, I.I. Chundrigar Road, Karachi.
Contact # 021 - 32415003 / 021 2469018


REGIONAL OFFICE COMMERCIAL HYDERABAD:
A/97, Latifabad No.3, Hyderabad.
Contact # 022 - 3865981



REGIONAL OFFICE COMMERCIAL NAWABSHAH:
A-97 Latifabad No.3, Hyderabad.
Contact # 022 - 3869787
REGIONAL OFFICE COMMERCIAL - MAKRAN (5112):
Jinnah Avenue Branch Building, Opp. Javed Complex, Airport Road, Gwadar.
Contact # 0864 - 211325
REGIONAL OFFICE COMMERCIAL BAHAWALPUR:
4-A Qasim Road, Model Town, Bahawalpur.
Contact # 062 - 2886794
REGIONAL OFFICE COMMERCIAL - RAHIM YAR KHAN (5157):
Model Town, Rahim Yar Khan.
Contact # 068 5881327


REGIONAL OFFICE COMMERCIAL - VEHARI (5148):
240 Nothern Block, Main Road, Sharqi Colony, Vehari.
Contact # 067 - 3362763



REGIONAL OFFICE COMMERCIAL - DERA GHAZI KHAN (5111):
MCB Building, 1st Floor, Microwave Tower, College Road, Dera Ghazi Khan.
Contact # 064 - 2464022
REGIONAL OFFICE COMMERCIAL MULTAN:
3rd Floor, MCB Building, 59-A, Abdali Road, Multan.
Contact # 061 - 4508301
REGIONAL OFFICE COMMERCIAL - SAHIWAL (5021):
Mission Chowk, Jinnah Road, Sahiwal.
Contact # 040 - 4465503
REGIONAL OFFICE COMMERCIAL LARKANA:
Near Mehran View Plaza, Bunder Road, Sukkur.
Contact # 071 9310912


REGIONAL OFFICE COMMERCIAL SUKKUR:
Near Mehran View Plaza, Bunder Road, Sukkur.
Contact # 071 - 9310152



REGIONAL OFFICE COMMERCIAL - LAHORE CENTRAL:
5th Floor, MCB 15-Main, Gulberg, Jail Road, Lahore.
Contact # 042 - 36041580
REGIONAL OFFICE COMMERCIAL - LAHORE CITY:
5th Floor, MCB 15-Main, Gulberg, Jail Road, Lahore.
Contact # 042 - 36041577 / 042 - 36041578
REGIONAL OFFICE COMMERCIAL - LAHORE EAST:
5th Floor, MCB 15-Main, Gulberg, Jail Road, Lahore.
Contact # 042 - 36041511
REGIONAL OFFICE COMMERCIAL - LAHORE WEST:
5th Floor, MCB 15-Main, Gulberg, Jail Road, Lahore.
Contact # 042 - 36041552 / 042 - 36041553


REGIONAL OFFICE COMMERCIAL - FAISALABAD CITY:
Bank Square, Circular Road, P.O. Box No.175, Faisalabad.
Contact # 041 - 2604913



REGIONAL OFFICE COMMERCIAL - SHEIKHUPURA (5142):
MCB Building, Lahore-Sargodha Road, Sheikhupura.
Contact # 056 - 3614242 / 056 - 3783828
REGIONAL OFFICE COMMERCIAL GUJRANWALA:
Trust Plaza, G.T. Road, Gujranwala.
Contact # 055 - 3259806
REGIONAL OFFICE COMMERCIAL - GUJRAT (5116):
G.T. Road, Opp. Fruit Market, Gujrat.
Contact # 053 - 3520649 / 053 - 3520347
REGIONAL OFFICE COMMERCIAL - SIALKOT (5023):
CC & I Building, Paris Road, Sialkot.
Contact # 052 - 4272886 / 052 - 4265223


REGIONAL OFFICE COMMERCIAL - JHANG (5119):
Nawaz Chowk Moza Civil Station, Jhang Saddar.
Contact # 047 - 7620092 / 047 - 7613041



REGIONAL OFFICE COMMERCIAL - MIANWALI (5129):
PAF Road, Mianwali.
Contact # 0459 - 235575 / 0459 - 230112
REGIONAL OFFICE COMMERCIAL SARGODHA:
400-Club Road, Sargodha.
Contact # 048 - 3724130
REGIONAL OFFICE COMMERCIAL - CHAKWAL (5008):
BH-9/995, Girls College Road, Chakwal.
Contact # 0543 - 541399
REGIONAL OFFICE COMMERCIAL ISLAMABAD:
MCB Building, Ist Floor, F-6/G-6, Jinnah Avenue 28, Blue Area, Islamabad.
Contact # 051 - 2801012
REGIONAL OFFICE COMMERCIAL - RAWALPINDI (5140):
Al-Gilan Building, Satellite Town, Murree Road, Rawalpindi.
Contact # 051 - 4571265
REGIONAL OFFICE COMMERCIAL - JHELUM (5120):
10-Civil Line, Opposite District Nazim Office, Jhelum City.



Contact # 0544 - 629504
REGIONAL OFFICE COMMERCIAL - MUZAFFARABAD A.K. (5017):
Bank Square, Chatter Domel, Azad Kashmir.
Contact # 05822 - 921257
REGIONAL OFFICE COMMERCIAL - KOHAT (5121):
House No.101, Sector 4, Opposite Circuit House, Kohat Development Authority,
Kohat.
Contact # 0922 - 515220 / 0922 - 515225
REGIONAL OFFICE COMMERCIAL - MARDAN (5128):
1ST Floor, The Mall Branch, Mardan.
Contact # 0937 - 870614
REGIONAL OFFICE COMMERCIAL PESHAWAR:
Cantonment Complex, Fish Plaza, Fakhr-e-Alam Road, Peshawar Cantt.
Contact # 091 - 5275683
REGIONAL OFFICE COMMERCIAL ABBOTTABAD:
199, Kala Pul Murree Road, Abbottabad.
Contact # 0992 - 344465



REGIONAL OFFICE COMMERCIAL - ATTOCK (5108):
1564, Afzal Shaheed Road, Attock Cantt.
Contact # 057 - 2610041
REGIONAL OFFICE COMMERCIAL - SWAT (5145):
Main Bazar, Mingora, Swat.
Contact # 0946 - 711772
WHOLESALE BANKING OPERATIONS:
2nd Floor, MCB 15 Main Gulberg, Lahore.
Contact # 042 - 36041220
ISLAMIC BANKING GROUP:
MCB Building, F-6, G-6, Blue Area, Jinnah Avenue, Islamabad.
Contact # 051 - 2801273
PRIVILEGE BANKING (5373):
Plot 11-C Khayaban-e-Shahbaz Lane No.1, DHA, Karachi.
Contact # 02` - 35240417 / 021 - 111 000 - 111 Ext - 4618
OVERSEAS OPERATION:
Head of Corporate,



Banking South & FIID
3.4 Introduction of departments:
For proper functioning of branches and the overall bank has been divided in
different departments. These departments handle different jobs so that division of
work is there for improvement of functions and also it is easy to control the
situation. The general division in a branch is as follows:

1. Cash department
2. Deposit department
3. Advances & credit department
4. Remittance department
5. Clearing department
6. Technology department
7. Forign Exchange department
Cash Department:
In cash department both deposits and withdrawals go side by side. This
department deals with cash deposits and payments. This is very important
department because cash is the most liquid asset and mostly frauds are made in this
department, therefore, extra care is taken in this department .Mostly, cash area is
grilled and its door is under supervision of the head of that department. All the
books maintained in this department are checked by an officer.
The following books are maintained by Cash Department:
1. Receiving Cash Book
2. Paying Cash Book
3. Token Book



4. Scroll Book
5. Cash Balance Book


1
st
step:
When the cheque or any negotiable instrument is presented at counter for payment,
it is entered in the token book and token is issued to the customer.
2
nd
step:
The token clerk and the Cashier make entries in the paying book and payment is
made to payee.
3
rd
step:
At the close of day, the Token Book and Paying Cashier Book are balanced.
4
th
step:
The consolidated figure of receipt and payment of cash is entered in the cash
balance book and drawn closing balance of cash.
Deposit department:
The total deposits of MCB are growing since its inauguration but after
privatization there is a sharp incline in over all deposits of the bank. The increase
in deposits is also a cause of increase on total number of accounts; bank has
progressed in both aspects.
TYPES OF DEPOSITS:
1. CURRENT ACCOUNT
2. PLS ACCOUNT
3. PLS 365 GOLD



4. KHUSHALI BACHAT Account
5. Khaunm Bachat Scheme
6. Term Deposits Receipts

CURRENT ACCOUNT:
In this type of accounts the client is allowed to deposit or withdraw money as and
when he/she likes. This type of accounts basically opened by the businessman.
There are no restrictions on getting money out of account on daily basis. Bank
impose charges on maintain such type of account but there is no gain on such type
of account. And there is no compulsory Zakat deduction policy.
Minimum account balance should be 1000/.
PLS saving Account:
This type of account are basically are opened by the ordinary person who want to
deposit his saving. Minimum balance is required is 1000/.PLS account holder can
withdraw the money twice in a week. In case of the withdrawal of a big amount
than 7 days before withdrawal notice is given to the organization. Zakat & other
withholding taxes are deducted as per rules of the government.
KHUSHALI BACHAT ACCOUNT:
This is the advance type of the PLS account in which is minimum
amount restriction is 2500/. The withdrawal restriction is only 4 time
within the whole month. All other rules of the saving account is
applicable.





PLS365 Gold:
This is the advance type of the account. Minimum amount of maintain such type of
the account is 300,000/ and there are no restriction on withdrawal of amount at any
time as was there in KBL. No profit is made in case minimum amount is decreased
above described limit.
Khaunm Bachat Scheme:
This is a type of term deposit, in this type of deposit an account is deposited and
monthly payments of Rs. 1000/- are made by the account holder in this account for
a minimum of 10 years. After the expiry of term, he receives his funds along with
profit for the tenor.
The distinctive feature of this product is that profit is calculated on monthly basis
and charged to account on end of each half year. Zakat and withholding taxes are
deducted as per rules only at the time of maturity while making payment to the
customer.
Term Deposits Receipts:
This is a type of term deposit in which a receipt is issued for varying tenors
ranging from 1 month to 5 years or more. Profit on these receipts is paid
biannually. Different profit rates are applied to different type of TDRs. These
receipts are encashable after expiry of the period for which they were issued.
Function of the deposit account:
The Deposit Department handles;
The account opening,



Profit payment,
Accounting of all types of deposit schemes.


Advance Departments:
Advances are the main source of earning of the bank because by making advance
Bank deduct the amount as a expenses that are the revenue of the Bank.
The advance department deals with three types of transaction:
Loan facility
Cash credits
1. Loans:
The lump sum amount is given to any person against any policy and some security
against a prescribed interest that is the revenue of the bank. The amount is granted
to a particular person that provide some security that required by the bank and
bank make loan against such security.
Requirements against loans:
By Credibility, bank Judges the credibility of the client by his past bank record
that this person is able to return the amount of loan.
Feasibility report is on the running or proposed business of the client.
Loans may be given against many things that may be used as a security.
LOAN AGAINST PLEDGE OF STOCKS:



In case of stock is used against loan than bank ascertain some policy that should be
in stock for making loans, these policy are followings:
Products should be readily and easily saleable
Advance should be within the borrows security stocks

Loans against Gold:
By keeping 40 t0 50 % margin the for estimating the value of the gold. In case of
the part delivery of the payment of the loan amount than the part payment of the
Gold would be held. In case of the full payment of the loans amount taken by the
person than the whole Gold is getting by him.
2. CASH CREDIT:
Such cash account is opened in the name of the customer who wants to borrow
amount from the bank. In order to avoid the danger of idle fund, the bank charges a
certain rate of interest. The rate charged by the bank on cash credit in 46 paisa per
thousand on daily basis.
The credit is usually given against security of goods or merchandise.
Remittance department:
Remittance department functions are following:
DEMAND DRAFT (DD)
Demand draft is just like Chequess and issued when the customer wants to take
cash with him personally. The idea behind is to avoid the risk and burden of
currency notes in huge quantity. In case of transfer of money by drafts, the
customer has to fill an application form.






Telegraphic Transfer (TT):
This type of transfer is simple and old method that was used before the FTR. After
filling the application form it is sent to the required bank which on receiving it
immediately makes the payment.
Mail Transfer (MT):
Whenever a person wants to transfer from one account to another from one city
branch to another city branch from one account to another than the remittance
services is used. In case where the customer is not account holder of the bank then
the customer will have to deposit the amount which he wants to transfer under
Mail.
Foreign Exchange department:

This department works like general banking department with but the thing that
made it differene is the difference that it deals in foreign currencies like US ($) and
Pound Sterling, Dutch Mark (DM), Euro and Japanese Yen (Y) etc.
This department provide the following services;
Foreign Currency Accounts
Foreign Remittances
Foreign Bills for Collection
Selling of Government Certificates
Imports & Exports
Foreign Currency Accounts:



These accounts can be operated foreign national and Pakistani National. Foreign
accounts are convertible on floating rate available to the bank.





Foreign Remittances:
Remittances to abroad through telegraphic transfer is remitted to the person to
whom it is payable. For transferring money, Client must give specific reason for
sending money abroad. Bank charges Rs.50/- as its commission

Foreign Bills for Collection:
Cheques and drafts in any other foreign currency deposited by account holders are
sent for collection. MCB credits the accounts of account holder when these bills
are realized. Banks credit his account with the same rate of that day on which the
Cheque was deposited with the bank. Bank charges Rs.100/- as its commission and
plus telephone/fax charges if any.
Selling of Government Certificates:
Foreign exchange department also deal with different certificates which are issued
by State bank of pakistan and by the GOVT. of Pakistan. Following are the
certificate that are deals by the MCB;
Dollar Bearer Certificate (DBC)
Foreign Currency Bearer Certificate (FCBC)
Foreign Exchange Bearer Certificate (FEBC)

Imports & Exports:
MCB also deals with the all the individuals whoes are want enter into an import or
export enterprise an individual with aprescribed manners.







Technology department:

Technological advancements are also affecting the banking industry. MCB is
ahead of all other local banks in this field and now it is in a position to even
compete with foreign banks. There all branches are fully computerized. MCB has
also introduced the now concept of online banking.

Following are some technology advancement in MCB:

ATM Network:
MCB has the largest ATM network in the country at the moment with almost one
ATM at each online branch and also ATM terminals at International Airports. This
network covers more than the 27 cities of Pakistan including the provincial capitals
and large commercial cities of the country.
Green Cards:
These are ordinary cards with a maximum withdrawal facility of Rs. 10,000/- in a
day. The annual fee for this card is Rs. 300/- only.
Gold Cards:
These are special cars with maximum withdrawal limit of Rs. 25000/- in a day.
These cards are issued to the persons having more than Rs. 500000/- as their
average balance.
International Cards:



These are issued in collaboration with Cirrus and are useable all over the world
with maximum withdrawal facility according to the standards of Cirrus.


Clearing department:
Clearing is a system by which banks exchange cheques and other negotiable
instruments drawn on each other within a specified area and thereby securing the
payment for its clients through the clearing house.
A clearing house is a place where representative of all banks of the city get
together and settle the receipts and payment of cheques drawn on each other. Its
main purpose is offsetting the cross obligation in the form of cheques. The
operation of clearing refers to the collection of cheques drawn on other bank.
Process of clearing:










Cheque with slip given
Cheque along with slip checked, signed &
received by officer
Slip is asked & filled

Entries in daybooks are made

Entries checked & verified by another officer
after banking hours by officer

Cheques collected at the day end by Main
Branchs Officials






















Work Done by Me:-

4. Work done by me:
The same day not honored cheques are
returned to Main Branch
The day after tomorrow the banks are informed
about dishonored cheques
Provisional entries for returned cheques are
debited again in both computer & daybooks
Party is informed about returned cheques
through Phone or personal contact
Cheques are mailed through TCS in case
of no personal contact the same day
(If there is any availability)
Cheques are sent to respective banks next day
after posting in computer by Main Branch




I did my internship at MCB limited which is situated at Fatima Jinnah road
sargodha for 6 weeks .My timings were 9am to 5pm under the supervision of
Mr.Umar Bajwa(operation manager) and Mrs. Madahia(CSO).During my time
span in branch I seek and performed many activities like account opening
procedure, remittances and cheque book issuance, bills collection, vouching,
clearing and credit granting procedures. During my internship training in the MCB
as I early mentioned that I have worked in different departments & seats and learnt
the followings.
1. Fund Transfer Application (FTR):
This application form is filled by the customer or applicant who wants to transfer
money from one branch to another branch, for filling this form information is
required by the bank like, name of payee, his account number and the name of the
branch to whom FTR is sent as well as the depositors name, his account and
address. Same application form is used for DD and PO. The old method of
transferring money is TT and MT.
TT or MT is the old name of FTR. In which through Telephone or by using post
office services that process done. In case of T.T ( through telephone) Or
M.T(Through Mail) Here the bank informs the beneficiary (to whom the money is
sent ) through telephone or personal contact about the incoming cash.
2. Account opening:
Account opening and closing is the function of accounts departments. Banks
customers may be individuals (Single or Joint), firms (partnership/proprietorship),
Limited Companies, Charitable Institutions, Associations Educational Institutions
or Local Bodies.




INTRODUCTION OF OPENING ACCOUNT:
Basically I think that the opening of an account is the establishment of a
contractual relationship between the banker and the customer. By opening an
account at a bank a person becomes a customer of a bank. Further I am going to
express the basic requirements and steps involved in the opening of an account.
There are certain criteria for opening an account and Before opening an account
the bank ascertain whether the person who is going to open an account either the is
able to met these requirements or not.
INFORMATION REQUIRED FOR OPENING AN ACCOUNT:
When a customer wants to open an account, the bank officer gives to the applicant
an application form. Applicant is supposed to provide the information which is
asked in the application form. Form also requires the essential documents to be
attached by the customer.
Basically following information is required to open an account with MCB.
Title of Account
Full Name of Applicant
Name of business
Occupation
Telephone No.
Currency of account
Nature of Business
Introducers Name, Address & Signatures
Special instruction regarding the account
Initial Amount of the Deposit
Signature of the applicant




Procedure of opening an account:
The initial step of account opening is done in BT. BT is a software in which client
number is generated. BT system require the information like, name of the person
name, cnic number, address, date of birth, occupation when client number is
generated in BT then account is open and no one can change this data. If you want
to change the data you are supposed to provide solid reason with documentary
evidence. You can change it in EOC .
3. EOC system has two cat orgies:
Kernel:
When we update the account information in EOC kernel module we can see the the
data of one branch at any other branch in all over Pakistan.
(Basically updation is done in kernel and it provide a link between branches like
.when account is updated in kernel module then you can easily approach the data
of any account holder At any other branch of MCB in Pakistan.
Deposit:
As above stated deposit module is used to change the data which is entered in BT.
Anyone cant change data in BT directly. But it can be change if customer provides
solid reason to the bank with documentary evidence.
4. Pay Orders:
Pay orders are made for the payments of fees, tenders, or issue for the payments of
dealings. These are required for the proof of payments made between the bank and
customer in the favor of beneficiary. Pay orders are mostly used when client prefer



non cash payment for any service or product sold. This remittance facility is
providing to the general public as a whole.


5. Clearing:
This facility is provided by the bank to the public or to the bank customers that if
there account is established in MCB they can lodge cheque of any bankin Pakistan,
which will be collected and credited to their respective accounts through the
process of clearing. When people present the Cheque of any other bank for
clearing, first enter the Cheque into the clearing register of the bank. Then this
Cheque sent to the NIFT for clearing.
NIFT (National institutional facilitation technologies) It is the department which is
created by the SBP for clearing the checks of different banks.
6. NADRA VERIFICATION
During my internship in MCB I also learned how to operate the software of
NADRA online verification system. This verification is required by the bank to
confirm the date of birth of the person and for making client number in BT. This
verification is also attach with the account opening form.
7. PAY-IN-SLIP



When one customer wants to deposit cash in his personal account then customer is
required to first fill this slip. This slip required the information regarding customer
account number, name, amount which customer wants to deposits in his account
and at the end signature of the customer.


8. ISSUANCE OF CHEQUE BOOK
When a customer open an account in the bank cheque book is given to that client
so that he can withdraw money/cash from his account. I have also learned to make
Cheque book request by filling its different contents like serial number, date,
account number, account type and account title. The signature of the customer is
verified by the bank. I also issue cheque books to customers and after issuing this
entry is recorded in the register and signature were taken from customer as a proof.
The cheque book also contains a requisition slip for. This slip is used when old
cheque book is finished, this slip must fill by the customer for the issuance of new
cheque book. This slip is duly filled and signed by the customer. The signature of
the customer is verified by the bank and new cheque book is issued to the
customer. Cheque books are issued for these types of accounts
Cheque book for Current account
Cheque book for Profit & Loss Sharing Accounts (PLS).
Cheque book for foreign accounts
8. Pay orders:



Pay orders are made for the payment of fees, tender, or issued for the payment of
dealings. These are required for the proof of payments made between the bank and
customer in the favor of beneficiary. Pay orders are mostly used when customer
prefer to non cash payment for any service or product sold. This remittance facility
is providing to the general public as a whole.



Balance Sheet Rupees in million
Assets
2,005 2,006 2,007 2008 2009
Cash
23,666 32,465 39,684 39,632 38,775
Balance with Banks
1,469 6,577 3,808 4,043 6,010
Lending to institutions
9,998 21,082 1,051 4,100 3,000
Advances short term
127,921 144,593 143,209 146,313 162,397
Other Assets 5,464 11,031 17,869 19,810 23,041
Total current Assets
168,518 215,748 205,621 213,898 233,223
Advances long term
52,405 53,646 75,752 115,822 90,852
Investment - net
69,481 63,486 113,089 96,632 167,134
Operating fix assets
8,182 9,055 16,024 17,264 18,014
Deferred tax assets
192 172
Total long term assets
130,260 126,359 204,865 229,718 276,000
Total assets 298,778 342,107 410,486 443,616 509,223
Bills payable
8,537 7,089 10,479 10,551 8,201
Borrowing short term
20,377 20,000 32,200 5,021 1,675



Deposited and other
a\c`s
200,300 200,462 220,006 268,502 304,954
Other current liabilities
8,612 11,172 11,722 21,345 15,818
Total current liabilities
237,826 238,723 274,407 305,419 330,648
Subordinate loans
1,599 1,597 479
Deposits fixed
29,045 57,000 72,092
61,680

62,651
Borrowing long term
7,000 3,943 7,207 17,643 42,987
Deferred tax liabilities
- - 1,180 437 3,198
Total long term
liabilities
37,644 62,540 80,958 79,760
108,836
Total debt s 275,470 301,263 355,365 385,179

439,484

Shared capital
4,265 5,463 6,282 6,283 6,911
Reserve fund
13,408 24,662 34,000 36,768 38,386
Un-appropriated profit
211 5,531 5,132 9,193 15,778
Surplus on revaluation
5,424 5,188 9,706 6,191 8,664
Share holder equity
23,308 40,844 55,119 58,435 69,739
Total Liabilities&
OE
298,778 342,107 410,484
443614


509223






2009 2008 2007 2006 2005
ASSETS RS.M % RS.M % RS.M % RS.M % RS.M %
Cash& Balance
WithtreasuryBanks
38,775

8% 39,631 9% 39,684 10% 32,466 9% 23,666 8%
Balance with other
Banks
6,010 1% 4,043 1% 3,808 1% 6,577 2% 1,469 0%
Lending to Fincial
Institution
3,000 1% 4,100 1% 1,051 0% 21,082 6% 9,999 3%
Investment net 167,134 33% 96,632 22% 113,089 28% 63,486 19% 69,481 28%
Advances net 253,249 50% 262,135 59% 218,961 53% 198,239 58% 180,323 60%
Operating Fixed
Assets
18,015 4% 17,264 4% 16,024 4% 9,054 3% 8,182 3%
Defferred Tax Assets
Net
- - - - - - 172 0% 192 0%
Other Assets net 23,040 5% 19,180 4% 17,869 4% 11,031 3% 5,464 2%
509,224 100% 443,616 100% 410,486 100% 342,108 100% 298,777 100%
LIABILITIES
Bills Payable 8,201 2% 10,551 2% 10,479 3% 7,090 2% 8,537 3%
Borrowings 44,662 9% 22,664 5% 39,407 10% 23,943 7% 27,378 9%
Deposits & Other
Accounts
367,605 72% 330,182 74% 292,098 71% 257,462 75% 229,345 77%
Sub Ordinated Loans - - - - 479 0% 1,597 0% 1,598 1%
Deferred Tax Liabilities 3,197 1% 437 0% 1,180 0% - - - -
Other Liabilities 15,819 3% 21,346 5% 11,722 3% 11,171 3% 8,612 3%
439,484 86% 385,180 87% 355,366 87% 301,264 88% 275,469 92%
Net Assets 69,740 14% 58,436 13% 55,120 13% 40,844 12% 23,308 8%
Represented By
Share Capital 6,911 1% 6,283 1% 6,283 2% 5,463 2% 4,265 1%
Reserves 38,386 8% 36,769 8% 34,001 8% 24,662 7% 13,408 4%
Unappropriated Profit 15,779 3% 9,193 2% 5,131 1% 4,531 2% 211 0%



VERTI CAL ANALYSI S OF BALANCE SHEET:




VERTI CAL ANALYSI S OF PROFI T AND LOSS ACCOUNT:
Surplus on Revaluation o
Of Assets
8,664 2% 6,191 1% 9,706 2% 5,188 2% 5,424 2%
69,740 14% 58,436 13% 55,120 13% 40,844 12% 23,308 8%

2009 2008 2007 2006 2005
RS.M % RS.M % RS.M % RS.M % RS.M %
Markup/Return/Interest
Earned
51,616

90% 40,044 87% 31,787 84% 25,778 84% 17,756 76%
Markup/Retirn/Interest
Expensed
(15,841) -28% (11,561) -25% (7,866) -21% (4,535) -15% (2,781) -12%
Markup/Interest Incom 35,775 62% 28,483 62% 23,921 63% 21,253 69% 14,975 64%
Provisions & Write off (7,465) -13% (4,042) -9% (3,061) -8% (1,194) -4% (1,072) -5%
Net markup/Interest
Income After Provision
28,309 49% 24,441 53% 20,860 55% 20,059 65% 13,903 59%
Non markup/Interest
Income
5,643 10% 5,791 13% 6,448 17% 4,991 16% 5,754 24%
Non markup/Interest
Expense
(10,797) -19% (8,365) -18% (6,000) -16% (6,549) -21% (6,638) -28%




Profit Before Taxation
23,155 40% 21,888 48% 21,308 56% 18,501 60% 13,018 55%
Taxation (7,660) -13% (6,493) -14% (6,042) -16% (6,358) -21% (4,096) -17%
Profit After Taxation
15,495 27% 15,375 34% 15,266 40% 12,142 39% 8,922 38%



Horizontal Analysis of Balance Sheet:


2009 2008 2007 2006 2005
ASSETS RS.M % RS.M % RS.M % RS.M % RS.M %
Cash& Balance
WithtreasuryBan
ks
38,775

-2 39,631 0% 39,684 22% 32,466 37% 23,666 -1%
Balance with other
Banks
6,010 49% 4,043 6% 3,808 -42% 6,577 348% 1,469 -74%
Lending to Fincial
Institution
3,000 -27% 4,100 290% 1,051 -95% 21,082 111% 9,999 -9%
Investment net 167,134 73% 96,632 -15% 113,089 78% 63,486 -9% 69,481 3%
Advances net 253,249 -3% 262,135 20% 218,961 10% 198,239 10% 180,323 31%
Operating Fixed
Assets
18,015 4% 17,264 8% 16,024 77% 9,054 11% 8,182 2%
Defferred Tax Assets
Net
- - - - - -100% 172 -10% 192 100%
Other Assets net 23,040 16% 19,180 11% 17,869 62% 11,031 102% 5,464 -11%
509,224 15% 443,616 8% 410,486 20% 342,108 15% 298,777 15%
LIABILITIES
Bills Payable 8,201 -22% 10,551 1% 10,479 48% 7,090 -17% 8,537 13%
Borrowings 44,662 97% 22,664 -42 39,407 65% 23,943 -13% 27,378 261%
Deposits & Other
Accounts
367,605 11% 330,182 13% 292,098 13% 257,462 12% 229,345 4%
Sub Ordinated Loans - - - -100% 479 -70% 1,597 0% 1,598 0%
Deferred Tax Liabilities 3,197 632% 437 -63% 1,180 100% - - - -100%
Other Liabilities 15,819 -26% 21,346 82% 11,722 5% 11,171 30% 8,612 32%
439,484 14% 385,180 8% 355,366 18% 301,264 9% 275,469 13%
Net Assets 69,740 19% 58,436 6% 55,120 35% 40,844 75% 23,308 60%



Represented By
Share Capital 6,911 10% 6,283 0% 6,283 15% 5,463 28% 4,265 27%
Reserves 38,386 4% 36,769 8% 34,001 38% 24,662 84% 13,408 137%
Unappropriated Profit 15,779 72% 9,193 79% 5,131 -7% 4,531 2526% 211 28%
Surplus on Revaluation
o
Of Assets
8,664 40% 6,191 -36% 9,706 87% 5,188 -4% 5,424 1%
69,740 19% 58,436 6% 55,120 35% 40,844 75% 23,308 60%



Horizontal analysis of Profit and loss account:



2009 2008 2007 2006 2005
RS.M % RS.M % RS.M % RS.M % RS.M %
Markup/Return/Interest
Earned
51,616

29% 40,044 26% 31,787 23% 25,778 45% 17,756 95%
Markup/Retirn/Interest
Expensed
(15,841) 37% (11,561) 47% (7,866) 74% (4,535) 63% (2,781) 35%
Markup/Interest Incom 35,775 26% 28,483 19% 23,921 13% 21,253 42% 14,975 113%
Provisions & Write off (7,465) 85% (4,042) 32% (3,061) 156% (1,194) 11% (1,072) 150%
Net markup/Interest
Income After Provision
28,309 16% 24,441 17% 20,860 4% 20,059 44% 13,903 111%
Non markup/Interest
Income
5,643 -3% 5,791 -10% 6,448 29% 4,991 -13% 5,754 21%
Non markup/Interest
Expense
(10,797) 29% (8,365) 39% (6,000) -8% (6,549) -1% (6,638) -9%
Profit Before Taxation
23,155 6% 21,888 3% 21,308 15% 18,501 42% 13,018 221%
Taxation (7,660) 18% (6,493) 7% (6,042) -5% (6,358) 55% (4,096) 152%
Profit After Taxation
15,495 1% 15,375 1% 15,266 26% 12,142 36% 8,922 267%



Ratio Analysis:
Years 2005 2006 2007 2008 2009
Current Ratio 1.068 1.1101 1.0959 1.117 1.105
Cash Ratio 0.09 0.11 0.12 0.10 0.09
Times Interest Earned
Ratio
4.680 4.088 2.709 1.891 1.461
Debt Ratio 0.921 0.881 0.866 0.868 0.863
Working Capital 182724
83
31930204 32949284 4270762
6
44504104
Return on Equity 64.87% 45% 37.66% 31.486% 27.35%
Return on Assets 3.20% 3.79% 4.06% 3.60% 3.25%
Earning Per Share 17.43 19.33 24.30 22.25 22.42
Return on
Deposits
0.0777 0.0499 0.0556 0.0494 0.0444
Cash/Deposits Ratio 0.103 0.126 0.136 0.120 0.105
Total Assets
to Networth
12.58 8.37 7.45 7.59 7.30
Interest Exp./Total
Exp. Ratio
0.42 0.68 1.415 1.378 1.448

Interest Income//total
Income Ratio


1.364


1.393


1.492


1.831


2.229
Net Profit margin 50.25% 47.10% 48.03% 38.39% 30.02%








Current Ratio:
Current Assets/Current Liabilities
Ratio for 2005 = 285126629 / 266854146 = 1.068
Ratio for 2006 = 322022637 / 290092433 = 1.1101
Ratio for 2007 = 376592633 / 343643349 = 1.0959
Ratio for 2008 = 406541695 / 363834069 = 1.117
Ratio for 2009 = 468168736 / 423664632 = 1.105
Interpretation:
Current ratio is used to measure the ability of enterprise to meet its current
liabilities out of current assets.
Increase in current ratio shows that firm is able to cover its current liabilities.
The standard current ratio is 2:1.From 2005 to 2009 that means that firm
have a sufficient resources to fulfill the liabilities over assets.


Average Profit
Per Branch

13674.
8813

18612.34
406

20768.065
3

20629.7
7925

21419.93062



Cash Ratio:

Cash/Current Liabilities
Ratio for 2005= 23665549/ 266854146 = 0.09
Ratio for 2006 = 32465976 / 290092433 = 0.11
Ratio for 2007= 39683883/ 343643349 = 0.12
Ratio for 2008 = 39631172/ 363834069 = 0.10
Ratio for 2009 = 38774871/ 423664632 = 0.09


INTERPRETATION:
Cash ratio increased during period of 2005-2007.
From 2005 to 2009 cash ratio increased but it indicates decrease in 2005.
That situation is satisfactory.
Ratio for 2005 = 13018487/ 2781468= 4.680
Interest Converge Ratio:
Earnings before income tax/Interest Expenses
Ratio for 2006 = 18500670/ 4525359 = 4.088
Ratio for 2007 = 21308035/ 7865533 = 2.709
Ratio for 2008 = 21867566/ 11560740= 1.891
Ratio for 2009 = 23154945/ 15841463= 1.461
INTERPRETATION



The time interest earned ratio reflects that earning can cover interest expense
From 2005-09 this ratio shows decline which shows that since less earnings
ratio are available to meet interest charges.
The situation is unsatisfactory.
DEBT RATIO :
Total debt/Total assets
Ratio for 2005= 275046484 / 298780780 = 0.921
Ratio for 2006= 301263929 / 342108243 = 0.881
Ratio for 2007= 355365842 / 410485517 = 0.866
Ratio for 2008= 385179850 / 443615904 = 0.868
Ratio for 2009= 439483714 / 509223727 = 0.863
INTERPRETATION:
This ratio compare to total liabilities to total Assets.
Debit ratio shows the % of the total funds obtained from creditors.
High ratio shows the greater degree of indebtednesses low ratio shows the
low degree of indebtednesses.
MCB has low ratio from 2005-09 which is satisfactory in nature.
Working Capital:
Current assets - Current liabilities
Ratio for 2005=285126629 266854146 = 18272483
Ratio for 2006=322022637 290092433 = 31930204
Ratio for 2007=376592633 343643349 = 32949284
Ratio for 2008=406541695 363834069 = 42707626



Ratio for 2009=468168736 423664632 = 44504104
INTERPRETATION:
Working capital shows that organization is better able to meet short term
obligations.
Increasing from 2005-09 in working capitals which are positive sign.
Return on Equity Ratio:
Net profit/Average shareholder Equity * 100
Ratio for 2005 = 8922415 / 137543009.91 X 100= 64.87%
Ratio for 2006 = 12,142398/ 26983601 X 100 = 45 %
Ratio for 2007 = 15,265562/ 40535415.5 X 100 = 37.66%
Ratio for 2008 = 15374600/ 48829510.5 X 100 = 31.486%
Ratio for 2009 = 15495297/ 56660398.5 X 100 = 27.35%
INTERPRETATION
The return on equity measures the rate of return earned on the shareholder
investment.
The high ratio is best to mantainaind stockholder interest.
The ratio of MCB is showing decreasing trend that is not satisfactory.
Return on Assets:
Net profit after tax/Average total Asset *100
Ratio for 2005 = 8,922415 / 278825468.8 X 100= 3.20%
Ratio for 2006 = 12, 142398/ 320444512 X 100 = 3.79%
Ratio for 2007 = 15, 265562/ 376296880 X 100 = 4.06%



Ratio for 2008 = 15374600/ 427050710.5 X 100 = 3.60%
Ratio for 2009 = 15495297/ 476419815.5 X 100 = 3.25%
INTERPRETATION
This ratio measures the profitability per rupee of investment in assets.
It indicates the efficiency that management use its available resources to
generate income.
2008 and 2009 decline the ratio that is UN satisfactory


EARNING PER SHARE:
Net Profit/No of shares
Ratio for 2005 = 8,922415 / 511839242= 17.34
Ratio for 2006 = 12142398/ 628276843 = 19.33
Ratio for 2007 = 15265562/ 628276843 = 24.30
Ratio for 2008 = 15374600/ 691104527 = 22.25
Ratio for 2009 = 15495297/ 691104527 = 22.42

INTERPRETATION
Earnings per share indicate the earnings per each common share.
Earnings per share are a useful indicator of the company as well as of the
dividends that may be expected.



MCB is showing high ratio during 2007 and it may be due to high profit but
in next year it is showing decreasing trend.s

RETURN ON DEPOSITS:
Income after tax/Average Deposits
Ratio for 2005 = 8,922415 / 114781479 = 0.0777
Ratio for 2006 = 12142398/ 243401864 = 0.0499
Ratio for 2007 = 15265562/ 274779952 = 0.0556
Ratio for 2008 = 15374600/ 311139845 = 0.0494
Ratio for 2009 = 15495297/ 348893167.5 = 0.0444
INTERPRETATION
This ratio measures the returns on deposit after paying the income tax.
Increasing in Ration is a good element that shows that organization is in
good position.
MCB ratio is decreasing year by year that is not satisfactory.
CASH TO DEPOSITS RATIO:
Cash/Deposits
Ratio for 2005 = 23665549/ 229341890 = 0.103
Ratio for 2006 = 32465976/ 257461838 = 0.126
Ratio for 2007 = 39683883/ 292098066 = 0.136
Ratio for 2008 = 39631172/ 330181624 = 0.12
Ratio for 2009 = 38774871/ 367604711 = 0.105



INTERPRETATION
This ratio shows how much cash is available against deposit.
The standard ratio is 0.25:1
MCB Position is not so good.
Because its ratio shows the % lower than the standards.
MCB ratio has a mix trend so we can say that the MCB is not satisfactory.
TOTAL ASSETS TO NET WORTH
Total Asset/Net worth
Ratio for 2005 = 298780780/ 23734296 = 12.58
Ratio for 2006 = 342108243/ 40844314 = 8.37
Ratio for 2007 = 410485517/ 55119675 = 7.45
Ratio for 2008 = 443615904/ 58436054 = 7.59
Ratio for 2009 = 509223727/ 69740013 = 7.30
INTERPRETATION
This ratio shows how much assets are available against net worth
MCB is showing the decreasing trend in total asset ratio.
MCB ratio decreasing year by year so we can say that MCB position is
satisfactory.
Its may be happened due to certain problem;
Example:
Share capital or retained earn
INTEREST EXP.TOTOTAL EXP.RATIO:




Interest Expenses/Total Expenses
Ratio for 2005 = 2781468/ 6565591 = 0.42
Ratio for 2006 = 4525359/ 6560711 = 0.68
Ratio for 2007 = 7865533/ 5559267 = 1.415
Ratio for 2008 = 11560740/ 8387837 = 1.378
Ratio for 2009 = 15841463/ 10940163 = 1.448
INTERPRETATION:
A low interest exp to total exp ratio is better in any organization.
MCB ration instead of deceasing showing the rising trend.
It means interest expenses are increasing as compare to the other expenses.


INTEREST INCOME TO TOTAL INCOME RATIO
Interest earned/Income before tax
Ratio for 2005 = 17756232/ 13018487 = 1.364
Ratio for 2006 = 25778061/ 18500670 = 1.393
Ratio for 2007 = 31786595/ 21308035 = 1.2
Ratio for 2008 = 40043824/ 21867566 = 1.831
Ratio for 2009 = 51616007/ 23154945 = 2.229
INTERPRTATION
This ratio is use to measures how much portion of total income consist of
interest income.



MCB has a Mix trend.
It decreases d which means which shows poor performance of the MCB.
So we can say that the MCB position is satisfactory.

Net Profit Margin Ratio:
Net profit tax/Net revenue*100
Ratio for 2005 = 8922415/ 17,756232 X 100 = 50.25%
Ratio for 2006 = 12142398/ 25778061 X100 = 47.10%
Ratio for 2007 = 15265562/ 31786595 X100 = 48.03%
Ratio for 2008 = 15374600/ 40043824 X100 = 38.39%
Ratio for 2009 = 15495297/ 51616007 X100 = 30.0
INTERPRETATION:
This ratio is used to measure the profitability on sales after paying the tax
and income tax Expenses.
MCB ratio decreasing year by year that shows that MCB position in this
ratio is not so good.
It may be due to low markup income.
Average Profit per share:
Income before tax/No. of branches
Ratio for 2005 =13018487/ 952 = 13674.8813
Ratio for 2006 = 18500670/ 994 = 18612.34406
Ratio for 2007 = 21308035/ 1026 = 20768.0653



Ratio for 2008 = 21867566/ 1060 = 20629.77925
Ratio for 2009 = 23154945/ 1081 = 21419.93062
INTERPRETATION
It measures the average profit earn by each branch.
This ratio showing the increasing trend which is positive Sign.
So we can say that Organization or MCB has a good performance.
Conclusion:
After detail discussion of ratio analysis and calculating the all ratios now we are
able to final conclude the financial position of the MCB.
In this analysis, overall leverage position of MCB is good as compare to other
banks. Profitability analysis is also better as compare to bank Alfalah.
The effective control of cost of funds and operating and administrative expenses
has resulted in continuously growing trend in profit margin.
The bank average collection period has dropped which shows the efficiency of the
bank.MCB is better ongoing organization that can be excellent by adopting best
rules and policy.

SWOT ANALYSIS:-
Strength of the MCB:
1. Mainly operated by Manshas group.
2. Offered a wide variety of services to its customers and has a
customer bank of round about 4 million.
3. MCB working in Pakistan over 60 years of success.



4. Muslim Commercial Bank (MCB) falls under the category of big
five domestic commercial bank.
5. Strong Commercial relationship.
6. Asset utilization is good.
7. Currently in a good financial position (few debts, etc)
8. Skilled workforce (little training required)
9. Company name recognized on a National/Regional
10. Excellent transport links (ease of access to/from the
Company)
Weaknesses:
1. Promotion on sincerely basis
2. Competent staff unwilling to serve in the audit due to absence of
rotation policy.
3. Lack of decentralization
4. Less job satisfaction of the employees.
5. Actuarial gains leads to boost the administrative expenses due to
decreasing discount rates.
6. Customer facing of problem of NADRA verification while opening
their accounts because its time consuming.
Opportunities:
1. Low exposure to customer banking providing opportunity to
explore the segment.
2. Emergence of Islamic banking in the country and MCB increasing
its Islamic Banking operation.
3. SBP policy to allow Islamic banking business separately.
4. Free staff training facilities offered.
5. Good financial position creating a good reputation for future bank
loans and borrowings
6. Skilled workforce means that they can be moved and trained into
other areas of the business



7. Competitor going bankrupt
Threats:
1. Current economic crunch
2. Current instability
3. Strong competition
4. Razing deposit rates
5. Decline in public and private credit due to tight monetary policy.
6. Participation of foreign banks in local market that can hurt the
market share.
7. Large and increasing competition
8. Rising cost of Wages (Basic wage, etc)
Conclusion:
According to my perception during my time span in MCB it has strong
management in many areas like it customer oriented organization not class
oriented.
MCB has a good working environment as well as comfortable. Behavior of senior
executive of bank is very polite and they are caring about the individuals career
and their growth.
Customers of MCB are facilitated individually. Same kind of behavior and
attention is given to all the customers. Proper guidance and information regarding
policies and accounts are provided to the customers so that they know easily
without any technical problem all the customers are asked to fill a suggestion form
and the standards of the bank are improved through them.
All departments of MCB have computerized system with latest technology
enhancement that makes it possible to go in the race of competitive edge. MCB is



the first bank of the Pakistan that is privatize after the foundation of the Pakistan
and its introduced the computerized system and other latest technology.
MCB has a strong commercial relationship due to it is a customer oriented bank
that make it possible to enhance their branches in all rural areas for the success of
the Pakistan.

RECOMMENDATIONS:
Recruitments should be strictly on merit basis and induction should be after
proper and extensive training.
IT drawbacks impose a negative impression of any organization and the
MCB IT system has a slow process due to heavy transaction so that MCB
management should focus on this draw back because today is the race of
technology.
Foreign branches should be opened in order to capture the international
market and to earn international repute for the bank
Proper attention should be paid to upgrade customer services.
Bank should adopt the global organizational banking structure to meet the
international standards of banking sector.

Staff turnover particularly of trained staff result in financial and other losses.
The amount spent by the bank on employment, induction and training of
outgoing officers constitutes to beat till another officer should ready prove
this work. The exodus of bank officer in the past has worsened the situation.
Most of the bank employees, are sticking to one seat only with the result that



they become master of one particular job and loose their grip on other
banking operation. In my opinion all the employees should have regular job
experience all out-look towards banking. The promotion policy should be
adjusted.

Limitation:
Time constraints are the big limitation of this report because the
time was not enough to detail explain the MCB analysis.
Non availability of the proper information
Non availability of the confidential documentation from MCB due
to working as an internee.
As an internee we just can see the Rosy picture of the organization
not permitted to go the security and management areas.

BIBLIOGRAPHY:
http://www.mcb.com.pk/psc/online_services/atm_card.asp
http://www.fool.com/money/banking/banking.htm
http://en.wikipedia.org/wiki/List_of_banks_in_Pakistan
http://www.pakistanbanks.org/



http://banking.einnews.com/news/bank-international-monetary-
fund


MR, Umar Bajwa
Operation Manager of MCB
Fatima Jinnah Branch




GLOSSARY:
D.F: Demand Finance
C.A: Current Account
NIFT National Institutional Facilitation Technologies LTD.
BT Branch Teller
FTR Fund transfer receipt
MT Mail transfer
NADRA National identification and registration authority