JULIA C. SCHLUETER, Ed.

D, SPHR, HCS
San Carlos, CA 94070 (650) -591-2555
juliac@schlueter.net www.linkedin.com/in/jschluetereddsphr

Vice President Human Resources

Results-oriented Human Resources Executive with 25 years of experience developing and executing Human
Resources strategic plans, as well as shorter-term plans and initiatives to support the business strategies and
promote a unified company culture. Demonstrated track record preparing a medium-sized business for a
merger and acquisition, managing cultural integration during a new acquisition, and building a Human
Resources organization from the ground up for a start-up. Excellent communicator with the innate ability to
establish credibility throughout an organization with management and employees through effective
listening and problem solving of people issues.
AREAS OF EXPERTISE
Human Resource Infrastructure Development Coaching Leaders Process Improvements
Executive Advising Business Operations Processes Organizational & Cultural Alignment
Talent Management Compensation Design Employee Engagement Programs
Training & Mentoring Strategic Planning Employee Relations Internal Corporate Communications


PROFESSIONAL EXPERIENCE

PAYMENT PROCESSING, INC. (PAYPROS), Newark, CA 7/2004 Present
Vice President, Human Resources
Plan, design, and execute Human Resource services and programs aligned with functional business
strategies. Participate in the development of the corporation's plans and programs as a strategic partner,
and from perspective of the impact on people. Ensure consistent integration of company culture and values in
all organizational practices, policies, programs, and processes with 100% adoption.
Provided key HR research and analysis to prepare PayPros for merger and acquisition (M&A);
executed organizational structure strategies to optimize revenue, resulting in the acquisition of
PayPros at the highest multiple in the industry.
Achieved successful integration of an international workforce located in Vancouver, BC following
an acquisition.
Built the Human Resources (HR) organization from the ground up; developed and implemented all
HR policies and procedures to meet best practices, legal compliance standards, and cultural
differences for multiple, geographically unique offices, resulting in PayPros being named to the
exclusive Inc. 5000 list for six consecutive years.
Reduced over $200K in expenses by partnering with Professional Employment Organizations
(PEOs) to achieve optimal results while hiring and fully developing a team of HR professionals to
manage all facets of HR operations.
Designed and authored a complete desk reference of HR business processes and templates for
leaders including recruiting, hiring, on-boarding, goal setting, performance reviews, progressive
counseling, compliance, and strategies to manage resignation and termination events.
Contributed to a 25% annual revenue growth over the last 10 years by partnering with C-Suite
executives and leaders at all levels to develop goal plans and metrics to support top down
strategic initiatives and drive results through the organization.
JULIA C. SCHLUETER, PAGE 2
Vice President, Human Resources, Continued
Implemented SuccessFactors as a Talent Management solution creating top-down goal alignment,
metrics for deliverables, performance-reporting capabilities, automated coaching, and talent
review practices.
Developed and executed workforce planning, recruitment, and retention strategies to support
succession-planning requirements, growing workforce from 60 to 200 team members during
leadership years.
Improved employee morale and realized retention rates higher than industry standards by
creating and implementing employee engagement programs.
Pro-actively managed effective resolution of all employee relations matters resulting in zero
litigation and zero adverse EEOC rulings.
Developed and implemented diverse compensation plans, including detailed salary analyses, to
establish career paths within departments and increase retention rates resulting in payroll
expenses coming in under budget by 10%.
Authored the application for 2012 Best Small and Medium Company award

DRAKE BEAM MORIN, San Jose, CA 3/1997 10/1999
Executive Coach & Transitional Career Counselor
Provided career coaching to C-Suite executives and Senior Leaders utilizing clinical psychological and
personality assessment tools to profile skills and define career objectives.

APPLIED MATERIALS, INC., Santa Clara, CA 10/1989 10/1996
Manager, Customer Satisfaction & Business Processes
Human Resources Specialist
Established the function of Total Quality Process Management leading international, cross-functional
work teams to produce increased revenue and customer satisfaction. Designed and delivered corporate
Management Development training programs and global workshops.
Developed an Executive Report Card based on customer satisfaction data to determine bonus
compensation and on-going customer satisfaction improvement initiatives.
Improved business processes to strengthen customer relationships.

EDUCATION

DOCTORATE OF EDUCATION, COUNSELING PSYCHOLOGY WITH AN EMPHASIS IN ORGANIZATION LEADERSHIP
University of San Francisco

MASTER OF EDUCATION, COUNSELING PSYCHOLOGY, Wichita State University

BACHELOR OF SCIENCE, PSYCHOLOGY, Arizona State University

PROFESSIONAL CERTIFICATIONS

Senior Professional Human Resources (SPHR) Human Capital Strategist (HCS)

PROFESSIONAL AFFILIATIONS

Member, Society for Human Resource Management (SHRM)
Member, Northern California Human Resource Association (NCHRA)
Member, Human Capital Institute (HCI)
Board Member, Give Teens20