- DCA Cyc|es kecord (|earner) 1h|s h|e conta|ns three key too|s: 1he Learner's Storyboard 1) What is the Target Condition? 2) What is the Actual Condition now? --------(Turn Card Over)---------------------> 3) What Obstacles do you think are preventing you from reaching the target condition? Which *one* are you addressing now? 4) What is your Next Step? (next PDCA / experiment) What do you expect? 5) When can we go and see what we Have Learned from taking that step? The Five Questions *You!ll often work on the same obstacle for several PDCA cycles 1) What is the Target Condition? 2) What is the Actual Condition now? --------(Turn Card Over)---------------------> 3) What Obstacles do you think are preventing you from reaching the target condition? Which *one* are you addressing now? 4) What is your Next Step? (next PDCA / experiment) What do you expect? 5) When can we go and see what we Have Learned from taking that step? The Five Questions *You!ll often work on the same obstacle for several PDCA cycles 1) What is the Target Condition? 2) What is the Actual Condition now? --------(Turn Card Over)---------------------> 3) What Obstacles do you think are preventing you from reaching the target condition? Which *one* are you addressing now? 4) What is your Next Step? (next PDCA / experiment) What do you expect? 5) When can we go and see what we Have Learned from taking that step? The Five Questions *You!ll often work on the same obstacle for several PDCA cycles 1) What is the Target Condition? 2) What is the Actual Condition now? --------(Turn Card Over)---------------------> 3) What Obstacles do you think are preventing you from reaching the target condition? Which *one* are you addressing now? 4) What is your Next Step? (next PDCA / experiment) What do you expect? 5) When can we go and see what we Have Learned from taking that step? The Five Questions *You!ll often work on the same obstacle for several PDCA cycles "#$%& $' ()#* C O A C H I N G
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+)(, $' ()#* Reflect on the Last Step Taken Because you don!t actually know what the result of a step will be! ------------------------------> Return Reflect on the Last Step Taken Because you don!t actually know what the result of a step will be! ------------------------------> Return Reflect on the Last Step Taken Because you don!t actually know what the result of a step will be! ------------------------------> Return Reflect on the Last Step Taken Because you don!t actually know what the result of a step will be! 1) What was your Last Step? 2) What did you Expect? 3) What Actually Happened? 4) What did you Learn? ------------------------------> Return 1) What was your Last Step? 2) What did you Expect? 3) What Actually Happened? 4) What did you Learn? 1) What was your Last Step? 2) What did you Expect? 3) What Actually Happened? 4) What did you Learn? 1) What was your Last Step? 2) What did you Expect? 3) What Actually Happened? 4) What did you Learn? now to use the DCA Cyc|es kecord Rapid PDCA Cycles 5-Question Coaching Dialog 1he I|ve Coach|ng kata uesnons shou|d be used w|th the DCA Cyc|es kecord !"#$ &' ()# *+,-) !"#$ &' ()# .#,/0#/ ASK THE FIVE QUESTIONS AT EACH STEP Current Condition Target Condition Learner Coach