JENNIFER WILLIAMS

673 Stephenson Ridge, Stone Mountain, GA 30087 -- 770-621-8106 --

jenwill202@yahoo.com

PROFILE
To seek an opportunity to expand, refine and demonstrate my skills and knowledge in an administrative or customer
service position.
PROFESSIONAL EXPERIENCE
SkyGlo Enterprises Inc.
Clerical Asst (Contractual Basis) August 2008 – Oct 31, 2009
Receive incoming calls, research and promote vacation packages, prepare monthly reports, update and maintain
clients’ records, respond to queries and general correspondence, ensure that travel materials are current and relevant,
maintain office inventory

Sterling Inc (Jared Jewelers)

Clerical Assistant July 2007 – August 2008
Assistant to Repair Shop Manager, received all incoming jobs for repair, updated and coded jobs, batch for
distribution to Jewelers, dealt with incoming calls from all our stores, trouble shoot and resolved discrepancies,
calculated capacity report, updated all outgoing jobs, shipped goods to all our fifteen (15) stores, acted as liaison
with store managers to receive weekly claims and figures and ensured satisfaction was at its optimum with regards
to customer service received from the shop; filed all reports, invoices and correspondence, balanced the shop’s
monthly records and forwarded same to Corporate office, calculated and reported the shop’s production capacity to
the Regional Manager on a bi-weekly basis, assisted with monthly inventory, ordered and received stocks.

David’s Bridal
Bridal Consultant May 2006 – June 2007

Registered new brides, informed them of all the company’s savings and rewards, assisted the brides in the selections
of appropriate bridal gowns and co-ordination of styles and colors for all bridal parties, closed the transactions by
writing up the orders and entered and processed information through the system, followed-up with brides regarding
any other related needs until the day of the wedding.

Storehouse Mortgage, LLC August 2004 - Jan

30, 2006
Quality Control Specialist/Front Desk Operator
Performed quality control on all closed, denied and cancelled files to ensure compliance with Banking and Finance
regulations; processed files to submit to lenders when there is a high volume or reduced manpower; prepared and
submitted payroll, handled new staff related matters, prepared monthly business reports. Received and delivered
incoming calls; and dealt with queries from clients and other administrative functions.

LiveOps
Virtual Service Representative March 2004 – June 2006
(Part-time work from home)
Worked from home and received calls from customers, processed orders; responded to inquiries; made an effort to
transform every inquiry into a sale; maintained an accurate log of each call (I worked my own schedule)

TravAmerica July 1999 – August 2004

Received vouchers from respective wholesalers; ensured that vouchers corresponded with actual reservations;
resolved discrepancies regarding wholesalers’ accounts; invoiced wholesalers and applied payments.
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Jennifer Williams

EDUCATION & AFFILIATIONS

1999 Apollo Galileo USA

Learning Apollo (Travel)
1998 Capstone Institute of Mortgage Finance
Intensive Training in Fundamentals of Loan Processing
University of the West Indies
Bachelor of Science Degree – Marketing (on hold)
Certificate in Child Psychology
Blair’s Business College, Kingston, Jamaica
Certified Professional Secretary Accreditation (CPS)
Alpha Business College, Kingston, Jamaica
Stenographer Diploma

OTHER TRAINING
On the job exposure with Excel, Microsoft Words, Access 2000, Business Insurance, Life Insurance and Equity
Certifications; Exposure with Image and MSI Systems for hotel operations.

ACCOMPLISHMENTS
I have written a fictional novel based on a real life scenario pending publication.