RISK MANAGEMENT Rosaura L.

Albert
Assignment for partial fulfillment
Of the Subjects
SIBBHRS705A
APPL I!"#!S# P$LS# LI%H"
A!& LAS#R SA'#" PRO"O(OLS
HL"I!)0*B
+AI!"AI! I!'#("IO! (O!"ROL S"A!&AR&S
I! O''I(# PRA("I(# S#""I!%S
RIS, +A!A%#+#!"
B-
Rosaura Lumi ni ta Al bert
.*
th
+a- *0.)
"he Australian (ollege
+H+ #&$(A"IO! / "RAI!I!%
BROA&0A
1
RISK MANAGEMENT Rosaura L. Albert
Introduction
(ustomer is a 1e- 2aluable factor in a compan-3 &ealing 4ith people seems to be the most challenging tas1 for
management3 +ost of companies are mo2ing from pro5uct oriente5 strateg- to customer oriente5 strateg-3 "he- focus on
customers6 nee5s an5 4ants as 4ell as pro2i5e the better ser2ices to satisf- customers3 (ustomer satisfaction or
5issatisfaction can 5eci5e the e7istence or 5eath of a compan-3 If possible to measure an5 impro2e customer satisfaction8
a compan- can 1eep customer sta- longer perio5 of time3
+easuring customer satisfaction 4ith pro5ucts is har5 but it is e2en more 5ifficult to 1no4 ho4 happ- the- are 4ith
ser2ices3 &ue to the fact that ser2ice is intangible8 customers cannot 5irectl- measure the 9ualit- of ser2ice3 "herefore8
the- usuall- e2aluate ser2ices base5 on the tangible clues associate5 to ser2ices such as ser2ice facilities8
communication8 etc
.
3 An- 5irect interaction bet4een Beaut- "herapist an5 clients is follo4e5 b- a chain of elements of
client satisfaction an5 sometime a number of issues or ris1 ha2e to be ac1no4le5ge5 an5 i5entifie53
*
Risks and hazards
A ha:ar5 is something 4ith the potential to cause harm3 A ris1 is the li1elihoo5 that the harm 4ill occur from
e7posure to the ha:ar53 'or e7ample8 if -ou ha2e i5entifie5 electricit- as a potential ha:ar5 in -our 4or1place8 the ris1 is
the li1elihoo5 that a 4or1er might be electrocute5 because of e7posure to electrical 4ires that are ina5e9uatel- insulate53
Ha:ar5s in2ol2ing the ris1s of illness or injur- ma- inclu5e;
chemicals and substances hazards - such as ha:ar5ous substances an5 5angerous goo5s8 asbestos8 lea5 an5
4aste management
biological hazards and infectious diseases < such as legionella an5 s4ine influen:a
physical hazards - such as e9uipment8 confine5 spaces8 electrical ha:ar5s an5 4or1ing at heights
manual tasks hazards - such as the use of the human bo5- to perform an- 1in5 of manual tas1
environmental hazards - such as noise8 lighting8 surroun5ing en2ironment =inclu5ing une2en floor surfaces8 etc3>8
col58 5ust an5 heat stress
psychosocial hazards - such as fatigue8 mental stress8 4or1place harassment an5 occupational 2iolence3
Background information;
"here are si7 steps in a formal ris1 management process 4ithin the Beaut- In5ustr-3 Such as;
.3 Establish the context:
Rosaura is the ne4 o4ner?manager of a clinic 4hich is offering comprehensi2e treatments for hair remo2al an5 hair
re5uction3 "he clinic has * locations an5 the operating program is;
+on5a- to "hurs5a- @ A;00am to .7;00pm
'ri5a- A;00am to .5;00pm
Sun5a- A;00am to .*;00
"he treatments -ou offer inclu5e;
0a7ing
#lectrol-sis
1
Nguyen Le Huyen , CUSTOMER SATISFACTION SURVEY FOR ACTILIFE FITNESS CENTER - KOKKOLA , Thesis ,
CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIE SCIENCES, eg!ee P!"g!#$$e in Business M#n#ge$en%
M#y &'1'
&
P!e(#!ing # !is) $#n#ge$en% (*#n #n+ ,usiness i$(#-% #n#*ysis
&
RISK MANAGEMENT Rosaura L. Albert
Laser an5 intense pulse5 light =IPL>3
RosauraBs Beaut- Salon is a ne4<fashione58 tra5itional salon locate5 in the heart of (ooranbong3
+ost of Rosaura6s clientele are 4omen age5 C5 to D58 but the me5ian age in Lo4er Hunter is no4 5*3
Rosaura3s pro2i5es hair ser2ices to both 4omen an5 men8 but the 2ast majorit- of its clients are 4omen3
(ustomers are mostl- local el5erl- neighborhoo5 4omen 4ho ha2e been lo-al to the salon since it opene53
"he onl- mar1eting tool is 4or5<of<mouth3 As the majorit- of customers are retirees on a fi7e5 income8 the- are highl-
price sensiti2e3 An- 5irect interaction bet4een Beaut- "herapist an5 clients is follo4e5 b- a chain of elements of client
satisfaction an5 sometime a number of issues or ris1 ha2e to be ac1no4le5ge5 an5 i5entifie53
C
"a1ing o2er the business I 5eci5e to un5erta1e a full ris1 management
)
anal-sis in relation to the treatment onl-3
"his 4ill inclu5e infection control ris1s an5 that surroun5 the use of laser an5 IPL treatment for hair re5uction3 Ris1
management is a process that is un5erta1en to un5ermine if there is a ris1 to the business an5 then 5e2eloping
approaches that a2oi58 re5uce or control that ris13 Some ris1s can be insure5 against some cannot3 'or this reason it is
4ise for the small business t o 5e2elop proce5ures to firstl- i5entif- the ris1 an5 then 5eci5e ho4 the- can be minimi:e or
a2oi5 it3
Ris1 management;
It is a statement of plans8 an5 an allocation of in5i2i5ual responsibilities8 for translating collecti2e 5ecisions into actions3
"his process shoul5 name all the rele2ant people in2ol2e5 in the treatment an5 support8 inclu5ing the in5i2i5ual ser2ice
user an5 appropriate informal carers3 It shoul5 also clearl- i5entif- the 5ates for re2ie4ing the assessment an5
management plans3
5
Ignoring ris1s means that the health an5 safet- of emplo-ers an5 clients can be threatene5E the reputation of the business
ma- suffer as clients lose their confi5ence in the clinic an5 this can affect the financial 2iabilit- of the clinic3
F
2. Identify the risks:
Risk management legislation
$n5er the Ho4 to +anage 0or1 Health an5 Safet- Ris1s (o5e of Practice *0..8 to properl- manage e7posure to ris1s
-ou must;
.3 loo1 for the ha:ar5s
*3 5etermine 4ho might be harme5 an5 ho4
C3 5eci5e on control measures
)3 put controls in place
53 re2ie4 the controls3
(ontrol measures shoul5 be implemente5 in the follo4ing or5er;
.3 %et ri5 of the harm or pre2ent the ris13
*3 If this is not possible
.
L#se! S#/e%y M#n#ge$en%0 Kenne%h B#!#%0 CRC, T#y*"! 1 F!#n-is, &''2 ISBN3 ' 4&5 6&.'6 5
h%%(3778880*#se!ins%i%u%e0"!g7PF7(u,s7(u,&'9%"-0(+/
5
Beauticians carr- out a 2ariet- of 5ifferent proce5ures8 man- of 4hich in2ol2e Gs1in penetrationG3 Because Gs1in penetrationG carries a
ris1 of infection8 the premises an5 proce5ures 4here s1in penetration is con5ucte5 must compl- 4ith the Public Health Regulation8
*0.*3
:
Ste2e +organ8 (linical Ris1 +anagement8 ; The S#ins,u!y Cen%!e /"! Men%#* He#*%h &''', (g0 ii
2
'ailure to compl- 4ith the Public Health Act *0.0 an5 the Public Health Regulation8 *0.* can result in the issue of a penalt- infringement notice3
Penalties range from H..0 < H..00 for an in5i2i5ual an5 H**0 < H**00 for a corporation3 +a7imum penalties are higher for prosecutions an5 ma- inclu5e
a 5ail- penalt-3
.
RISK MANAGEMENT Rosaura L. Albert
replace 4ith something less harmful
separate people from the harm
change 4or1 processes or the ph-sical 4or1 en2ironment =e3g3 b- re5esigning 4or18 plant8 e9uipment8
components or premises>
appl- a5ministrati2e arrangements =e3g3 limit entr- or time spent in a ha:ar5ous area>
7

#ach consultation has to be follo4e5 b- a proper 5ocumentation proce5ure an5 a fact test3
Health risks associated with the beauty therapy industry
8
"here are a number of health ris1s associate5 4ith the beaut- therap- in5ustr-8 inclu5ingE
I Jiral infections =hepatitis B an5 (8 HIJ?AI&S>
I Bacterial infections =Staphylococcus aureus, Staphylococcus epidermidis)
I 'ungal infections =Candida albicans)3
Waing
A person 4ho uses 4a7 for the purposes of hair remo2al;
!o 5ouble 5ipping =ne4 spatulas>
!o rollers
6
P!e(#!ing # !is) $#n#ge$en% (*#n #n+ ,usiness i$(#-% #n#*ysis
4
The In%e!n#%i"n#* C"$$issi"n "n N"n-I"nising R#+i#%i"n P!"%e-%i"n <ICNRP= (u,*i-#%i"ns0
h%%(3778880i-ni!(0"!g7(u,O(%i-#*0h%$
5
RISK MANAGEMENT Rosaura L. Albert
(omplaints re; infections from Bra:ilian Bi1ini 0a7

must dispose of that wax immediately after completion of the hair removal procedure
Reuse of depilatory wa !semi-critical procedure"
Bo5- hair can accumulate microorganisms on the s1in3 Remo2ing hair 4ith the use of 4a7 also remo2es these
microorganisms8 contaminating the 4a7 as a result of this process3
Simpl- melting 5o4n the 4a7 5oes not 5estro- these micro<organisms an5 the reuse of this 4a7 coul5 lea5 to the
transmission of 5iseases such as HIJ?AI&S3
#he importance of separating unused wa and used wa !semi-critical procedure"
It is important to separate unuse5 4a7 from 4a7 to be use5 on a client3 "his 4ill pre2ent the cross contamination of
microorganisms from a clients s1in to the unuse5 4a7 stoc13
After 4a7ing the pores in the s1in ma- be open for up to )D hours after8 ma1ing the s1in more sensiti2e to ultra2iolet light3
It is recommen5e5 that clients 4ho ha2e ha5 4a7ing 5one shoul5 be a52ise5 not to 5o an- of the follo4ing until )D hours
after the proce5ureE
I Sunbathe
I Ha2e a solarium treatment
$lectrolysis !critical procedure"
&uring the electrol-sis hair remo2al proce5ure8 the nee5le enters the s1in surroun5ing the hair follicle 4hich ma- result in
the contamination of the nee5le 4ith small amounts of bloo5 an5 bo5- substances3 "he transmission of bloo5 borne
infections is then possible3
Onl- single use electrol-sis nee5les are permitte53 Onl- sterile nee5les are to be inserte5 into the electrol-sis e9uipment
at the start of the treatment3 "he same nee5le can be use5 for remo2ing as man- hairs necessar- from one client at a
single session3 $se5 nee5les must be 5ispose5 of into a sharp
container upon completion of the proce5ure3 "he nee5le use5 for one client cannot be store5 an5 then use5 again for the
same client at follo4ing electrol-sis sessions3 A sterile nee5le must be use5 for each treatment session3
Ris1 management;
It is a statement of plans8 an5 an allocation of in5i2i5ual responsibilities8 for translating collecti2e 5ecisions into actions3
"his process shoul5 name all the rele2ant people in2ol2e5 in the treatment an5 support8 inclu5ing the in5i2i5ual ser2ice
user an5 appropriate informal carers3 It shoul5 also clearl- i5entif- the 5ates for re2ie4ing the assessment an5
management plans3
A
%tatic electricity hazards in the workplace
"he rubbing of to4els or clothes against each other or 4al1ing o2er a floor co2ere5 in s-nthetic carpet can generate
electrostatic spar1s3 "his can cause a number of problems;
I #lectrostatic shoc1s are unpleasant3 #2en if not painful8 such spar1ing is not li1el- to in5uce the feeling of calm essential
in ensuring the client lea2es the salon in a rela7e5 state of min53 "he smaller the contact surface area8 the more
concentrate5 the 5ischarge an5 the larger the spar1 si:e3 'ingertips ha2e a relati2el- small surface area so an- 5ischarge
4ill result in large8 unpleasant spar1s3
I #lectric spar1s are hot enough to ma1e a mi7ture of flammable gas an5 air ignite3 Jarious solutions use5 in the salon as
part of ser2ices or for cleaning an5 5isinfection purposes are 2olatile an5 4ill burn if spar1s are generate5 in their 2icinit-3
(ommon flammable substances are meth-late5 spirits8 acetone an5 turpentine3
I #lectrostatic 5ischarges can 5amage micro<electronic e9uipment3
I #lectrostatic charges on surfaces an5 glass can ma1e them 2er- 5ifficult to clean3 "he buil5 up of charge on a surface
can attract 5ust particles to it3
&revention
I A2oi5 ha2ing s-nthetic carpet in the salon8 as 4al1ing on it 4ill cause a buil5 up of static charge3 =(arpet is un5esirable
in a salon an-4a-8 as its cleanliness cannot be maintaine5 at an a5e9uate le2el3 Its use must be confine5 to the reception
area onl-3> Select floor co2erings8 materials an5 clothing that miminise electrostatic buil5up3 Appl-ing antistatic solutions
an5 spra-s 4ill help re5uce static3
I 0ear rubber sole5 shoes 4hich act as goo5 insulators3
I Before touching a client8 touch something metal =a con5uctor> connecte5 to the earth8 as this 4ill allo4 an- built up static
to be 5ischarge53 A metal tap is i5eal3 "he pipes are connecte5 to the earth8 4hich effecti2el- 5rains a4a- the charge3
I Place sensiti2e electronic e9uipment on an anti<static mat an5 ensure the e9uipment is properl- earthe53
!ote that it is the 5ischarge of static electricit-8 not its buil5<up8 4hich is of concern3
9
Ste2e +organ8 (linical Ris1 +anagement8 K "he Sainsbur- (entre for +ental Health *0008 pg3 ii
:
RISK MANAGEMENT Rosaura L. Albert
In nature8 static electricit- buil5s up in the atmosphere 5ue to friction bet4een ice particles in the clou5s3 0hen there is a
sufficient buil5 up of charge8 a 5ischarge occurs8 pro5ucing a flash of lightning an5 a roll of thun5er3 "his is8 of course8
calle5 lightning3 Lightning 5ischarges can cause 5eath8 5amage propert- an5 start fires3
I5entif- safet- consi5erations 4hen using electricit- in the 4or1place
Ris1s from electrocution
+ost electrical e9uipment 5esigne5 for use on clients in the salon operates on *)0 J mains po4er outlet an5 ma- e7pose
the client an5 the therapist to one or more of the follo4ing ris1s3
#lectric shoc1;
I "he human bo5- is a 2er- goo5 con5uctor of electricit- an5 contact 4ith li2e electrical con5uctors ma- cause se2ere8
often fatal8 electric shoc1s3 !er2es an5 bloo5 2essels are particularl- goo5 con5uctors3 !er2e injur-8 4ith resultant motor
an5 sensor- impairment8 often occurs as a result of an electrical shoc13 Ho4e2er8 of all the tissues of the bo5- that are
affecte5 b- electricit-8 muscles are the most sensiti2e3 Regar5less of 4hether a muscle is un5er 2oluntar- or in2oluntar-
control8 the ner2e impulses that control the muscle are electrical an5 can be affecte5 b- the application of an e7ternal
current3
I !ormall-8 current flo4 in the human bo5- is e7presse5 in the or5er of milliamperes =mA>3 At *)0 J8 currents in e7cess of
.5 to *0 mA flo4ing for a fe4 secon5s or longer can be fatal3 If a 50 H: A( current is applie5 to the s1in of the han58 the
lo4est current that can be felt is about . mA3 If the current is bet4een . an5 .0 mA8 a tingling sensation can be felt as
sensor- neurons are stimulate53 (urrents bet4een .0 an5 .F mA 4ill cause the muscles of the han5 an5 arm to contract8
loc1ing the fingers aroun5 the con5uctor being touche53 "here ma- also be 2iolent muscle contractions in other parts of
the bo5-3 (urrents bet4een .F an5 D0 mA result in e7treme pain an5 possibl- fainting3 "he chest muscles contract an5
breathing ma- stop8 causing 5eath in a matter of minutes3 (urrents bet4een D0 an5 .00 mA result in 2entricular fibrillation
5uring 4hich the muscles of the heart contract in an uncoor5inate5 manner8 resulting in an interference 4ith bloo5 suppl-3
&eath 4ill follo4 shortl- unless me5ical assistance is recei2e53
Burns;
I As the fre9uenc- of the current increases abo2e .00 H:8 the li1elihoo5 of electric shoc1 5iminishes an5 burns become
the 5ominant ha:ar53 Serious burns ma- occur from an electric shoc1 at the resistance of the s1in8 resulting in the
con2ersion of electrical energ- into heat energ-3
+echanical injur-;
I 0hile not electrical in nature8 mechanical injur- can occur from sharp objects an5 rotation parts on electrical e9uipment3
"he mo2ing parts of electrical e9uipment8 if not secure5 in place8 ma- shift 5uring operation =just li1e a 4ashing machine
4ith an unbalance5 loa5 often mo2es from its original position>3
Ra5iation;
I Ra5iant energ- in the ultra2iolet to infrare5 range =that is8 from $J lamps an5 solariums8 lasers an5 infrare5 lamps> can
cause 5amage8 possibl- permanent8 to the tissues of the e-e or the s1in3 #lectromagnetic ra5iation can interfere 4ith
car5iac pacema1ers an5 similar 5e2ices8 thereb- presenting a 5efinite ris1 to life3
'actors affecting the severity of an electric shock
'or an electric shoc1 to occur8 contact must be not onl- 4ith a Bli2e6 con5uctor but also 4ith another con5uctor8 the earth
return 4ire8 or be in some 4a- connecte5 to the earth 2ia con5ucti2e materials =for e7ample8 on the groun5 or in contact
4ith metal pipes8 con5ucti2e buil5ing materials>3 "he se2erit- of an electric shoc1 is not 5etermine5 b- the 2oltage alone8
but 5epen5s on the intensit- of the current8 the path of the current through the bo5-8 the length of time the current is
flo4ing an5 the t-pe an5 fre9uenc- of the current3
"ime of current flo4;
I "he shorter the time the current flo4s through the bo5-8 the greater the chance of sur2i2al =thus the importance of earth
lea1age circuit brea1ers>3
Path of current flo4;
I If the current flo4s through the han5s8 the arm muscles controlling the han5s 4ill contract8 causing clenching of the fist
an5 possibl- an inabilit- to let go of the li2e contact3 If the current flo4s through the chest8 the 5iaphragm an5 muscles of
the chest ma- become paral-se5 an5 breathing ma- stop3 "he heart ma- also be affecte58 resulting in 2entricular
fibrillation or complete car5iac arrest3
Amount of current flo4;
I "he amount of current flo4ing into the bo5- 4ill 5epen5 on the resistance3 Bo5- resistance 2aries consi5erabl-3 "he s1in
has much more resistance than internal tissues an5 5r- s1in has a greater resistance than s1in that is 4et or s4eat- =the
normal resistance of a s4eating palm to mains electricit- is about .500 ohms>3 "he 5anger of electric shoc1 is therefore
much greater 4hen electrical appliances are in the 2icinit- of 4ater3
"-pe an5 fre9uenc- of current flo4;
I &( currents pro5uce similar effects to A( currents b- the minimum &( current that 4ill cause each of the effects
mentione5 is usuall- higher than the correspon5ing 2alues for A(3 "he se2erit- of A( shoc1s 4ill be affecte5 b- the
fre9uenc- of the current8 as onl- lo4 fre9uenc- A( 4ill pro5uce muscle contractions3 $nfortunatel-8 an A( current of 50
H: is 4ell 4ithin this range an5 is an e7cellent in5ucer of muscle contraction3
&recautions to be observed when using electrical e(uipment
2
RISK MANAGEMENT Rosaura L. Albert
I "he operator must be familiar 4ith the correct operation of e9uipment3 "his means the- must rea5 the manual pro2i5e5
b- the manufacturer an5 familiarise themsel2es 4ith all aspects of the operation of an5 safet- proce5ures for the
e9uipment3
I "he 2ariable output of the electrical e9uipment =the intensit- setting>8 particularl- e9uipment ha2ing electrical
connections to the client6s bo5-8 must be a5juste5 to minimum le2els before use3
I Possible 5anger signs must be recognise5 an5 the e9uipment shoul5 be imme5iatel- 5isconnecte5 from the po4er
suppl- an5 teste5 b- 9ualifie5 personnel =an authorise5 repairer for the manufacturer8 importer or agent for the
e9uipment>3 An electric shoc1 from an- e9uipment is an e7treme 5anger sign3 Other in5ication of abnormal operation of
electrical e9uipment 4oul5 inclu5e;
LLa client complaining of 5iscomfort or pain
LLtingling sensations 4hen touching a metal casing
LLerratic or abnormal beha2iour of e9uipment
LLsmo1e8 smell8 heat or abnormal bu:: or hum from e9uipment3
I Al4a-s s4itch off an5 5isconnect an appliance from the mains suppl- before in2estigating an electrical fault3
I #9uipment shoul5 be inspecte5 regularl- an5 chec1e5 for 4orn insulation aroun5 an- 4ires3 "his fre9uentl- occurs in the
appliance cor5 near the plug3 If t4o bare 4ires touch8 a short circuit 4ill result3 "hings to 4atch for inclu5e;
LLfle7ible cor5s 4hich are cut8 fra-e5 or 5amage53 "hese shoul5 be replace53
LL5amage5 plugs or unprotecte5 4ires at the plug entr-3 "hese re9uire urgent attention3
LLcor5s an5 plugs that are hot to the touch 5uring use3 "he- coul5 in5icate an electrical o2erloa5 or a loose connection
4ithin the plug or e9uipment3
I #nsure that plugs are correctl- 4ire5 =bro4n; li2e8 blue; neutral an5 green -ello4; earth>3 "he earth 4ire must al4a-s be
connecte5 to the longest pin of the three pin plug mar1e5 B#6 or Bearth63 Shoul5 an- 5oubt e7ist about the safet- of an-
electrical e9uipment or 4iring8 a 9ualifie5 person shoul5 be referre5 to as soon as possible3
I (hec1 that the fuse si:e is correct for a gi2en appliance or circuit3 Serious 5amage can result if the fuse chosen has a
higher rating than the 4ire it is suppose5 to protect3
I !e2er han5le plugs8 s4itches or an- electrical appliance 4ith 4et han5s3 "he bul1 of the bo5-6s resistance is in the
epi5ermis3 As the s1in becomes 4et8 the resistance 5rops because 4ater is a goo5 con5uctor =as long as it contains
electrol-tes8 4hich all 4ater e7cept 5istille5 4ater8 5oes>3
I !e2er o2erloa5 a soc1et or po4erboar5 4ith too man- appliances3 BPigg- bac16 5ouble a5apters can be 5angerous3
I 0hen -ou ha2e finishe5 using an appliance8 s4itch it off an5 pull out the plug3
$lectrical fires
In general8 three factors must be present for a fire to occur an5 continue burning;
.3 A fuel =something 4hich 4ill burn>3
*3 A source of o7-gen3
C3 Heat to ignite the fuel an5 sustain the fire3
"he remo2al of an- one of these three factors re5uces the possibilit- of a fire outbrea1 or can stop a fire that has alrea5-
starte5 from continuing to burn3 "his simple principle shoul5 be borne in min5 4hen attempting to e7tinguish a fire or 4hen
planning the construction or la-out of a salon3 #lectrical faults ma- contribute the heat re9uire5 to ignite the fuel an5
cause a fire3
"he follo4ing gui5elines can re5uce the ris1 of starting an electrical fire an5 5ecrease the se2erit- of a fire once it has
begun;
I %oo5 4or1manship is goo5 fire pre2ention3 Al4a-s ensure that all electrical 4or1 is carrie5 out an5 complete5 b- a
9ualifie5 electrician3
I Bro1en stran5s8 loose fitting plugs an5 soc1ets an5 improperl- secure5 terminals can cause spar1ing or arcing =2isible8
cur2e5 electrical 5ischarge>8 4hich can lea5 to heat buil5<up an5 fires3
I (hec1 connections an5 4iring regularl-3 $se goo5 9ualit- fuses an5 circuit brea1ers3 All insulation an5 installations
shoul5 be constantl- chec1e5 for ageing8 mechanical 5amage or moisture3
Some electrical e9uipment is 5esigne5 to pro5uce heat3 #2en or5inar- electric lights can cause fires3 #nsure that hot
objects cool 5o4n before placing them near combustible materials or putting them a4a- in enclose5 spaces3
I &on6t o2erloa5 circuits3 A circuit shoul5 not be ma5e to ta1e more current than it is meant to =.5 amps for po4er8 .0
amps for one po4er point8 D amps for lighting>3 "he heat resulting from an o2erloa5 can melt insulation3 "oo man- plugs
or a5apters connecte5 to one po4er point can also generate e7cessi2e heat3
I Loo1 for 4arning signs8 such as smo1e8 smells or hot plugs8 4hich ma- in5icate a fault- appliance3 Imme5iatel- turn the
appliance off an5 ha2e it repaire5 b- an authori:e5 repairer3
I Be careful of static charges3 0hen such charges accumulate8 the- jump out as an arc an5 can cause a fire3 'ollo4 all
proce5ures that pre2ent accumulation of static electricit-3
I Separate electrical e9uipment from inflammable li9ui5s3
I Store all pro5ucts a4a- from heat sources3
)*%$R
6
RISK MANAGEMENT Rosaura L. Albert
Laser is an acron-m for light amplification b- stimulate5 emission of ra5iation3 "here are man- uses of laser ranging from
me5ical applications to militar- applications3 "-pes of e9uipment ma- inclu5e ;
laser s-stems8 such as;
normal mo5e ale7an5rite
rub-
5io5e
!5;ag
IPL s-stems 4ith some of the follo4ing characteristics;
programmable
manual
multiple pulse5 shots
single pulse5 shots
chille5 sapphire hea5
one or minimal choice of filters
multiple filters3
Laser 5e2ices are classifie5 accor5ing to an international an5 Australian stan5ar53
(lass . laser are completel- safe to 2ie4 an5 pose no ris1 to the e-es3 (ommon e7amples 4oul5 be laser 5isc pla-ers or
laser printers3
(lass * lasers 5o not pose an- ris1 un5er normal 2ie4ing con5itions3 "he- emit ra5iation in the 4a2elength bet4een )00
nm to 700 nm an5 coul5 cause 5amage if 5irectl- 2ie4e5 o2er a perio5 of .5 minutes3 Laser pointers an5 grocer- foo5
scanners are inclu5e5 in this categor-3
(lass C lasers are potentiall- ha:ar5ous if 2ie4e5 5irectl-3 "hese 5e2ices re9uire special training to operate an5 re9uire
special proce5ures to be ta1en in the 4or1place 4here the- are use53 Lasers use5 b- beaut- therapists fall into this
categor- an5 are use5 for s1in reju2enation8 hair remo2al3
(lass ) lasers are the most ha:ar5ous an5 can cause injur- from a 5irect8 scattere5 or reflecte5 laser beam to the e-es3
"hese are the lasers that are use5 in cosmetic surger- an5 are tissue 5estro-ing3
Ris1s ma- inclu5e;
incomplete hair remo2al or regro4th
5ar1ening of the s1in =h-perpigmentation>
lightening of the s1in =h-popigmentation>
blistering an5 scarring
changes in the s1in te7ture
crusting or scabbing
hair changes3
Safet- measures re9uire5 to protect clients ma- inclu5e;
4
RISK MANAGEMENT Rosaura L. Albert
pre<treatment patch testing
a5e9uate e-e protection
filtering an5 e7hausting airborne contaminants
a5e9uate 2entilation3
Safet- measures re9uire5 to protect operators ma- inclu5e;
a5e9uate e-e protection
4earing mas1s
a5e9uate 2entilation
appropriate 5raping of areas surroun5ing treatment site3
0or1place laser safet- proce5ures ma- inclu5e ;
laser safet- protection plan a55ressing;
access to laser treatment areas
flammabilit- ha:ar5 an5 fire safet-
han5ling of fibre optic 5eli2er- s-stems
laser<generate5 airborne contaminants
ocular safet-3
Pre2enti2e maintenance must inclu5e;
5ocumentation8 inclu5ing;
rele2ant e9uipment safet- stan5ar5s
e9uipment ser2ice histor-
sche5ule for recommen5e5 testing an5 maintenance
regular testing3
(ontrol panel ma- inclu5e;
po4er settings
pulse settings
time settings
emergenc- control
5eli2er- s-stems3
Proce5ures chec1lists an5 recor5s ma- inclu5e;
pre<treatment
intra<treatment
post<treatment
monthl-
si7<monthl-3
Potential ha:ar5s ma- inclu5e ;
particular ha:ar5s of 5eli2er- s-stems
ocular an5 s1in ha:ar5s
client<specific ha:ar5s
reflecte5 beam ha:ar5s
fire8 e7plosion8 electrical an5 en2ironmental ha:ar5s3
Safe 2entilation ma- inclu5e ;
e7haust s-stems
filters
mas1s3
Intense Pulse5 light =IPL>
9
RISK MANAGEMENT Rosaura L. Albert
IPL is a more recent 5e2elopment an5 in .AA5 the first no coherent8 filtere5 flash lamp became a2ailable3 IPL is
particularl- suitable for treatment of photo 5amage5 s1in but recentl- has also become popular an5 effecti2e for hair
remo2al3 IPLs are increasingl- thought of as e9ui2alent to cosmetic laser s-stems3
Both IPL an5 LAS#R e9uipment re9uire a52ance5 training for use b- Beaut- "herapists3
3. naly!e the risks:
I3 #7treme < Laser an5 intense pulse5 light =IPL>3
II3 High < #lectrol-sis8 Laser an5 intense pulse5 light =IPL>3
III3 +e5ium < 0a7ing
IJ3 Lo4 < 0a7ing
<
". E#aluate the risks:
Ris1 assessment;
A gathering of information an5 anal-sis of the potential outcomes of i5entifie5 beha2iors3 I5entif-ing specific ris1 factors of
rele2ance to an in5i2i5ual8 an5 the conte7t in 4hich the- ma- occur3 "his process re9uires lin1ing historical information to
current circumstances8 to anticipate possible future change3
SA'#" R$L#S 'OR ALL LAS#RS8 R#%AR&L#SS O' O$"P$" PO0#R L#J#L
.3 A2oi5 loo1ing 5irectl- into an- laser beam or at its reflection3
*3 Remo2e all unnecessar- specular =shin-> reflecting surfaces from the 4or1 area3
C3 Operate lasers in 4ell<5efine5 areas to 4hich access can be controlle53 "he area shoul5 be
poste5 4ith appropriate signs to alert persons passing b- the area that a potential ha:ar5
e7ists3
)3 "he laser s-stem shoul5 be operate5 onl- b- or un5er the 5irect super2ision of a person
1no4le5geable of the ha:ar5s an5 control metho5s for both beam an5 non<beam
con5itions3 "his in5i2i5ual is usuall- the laser safet- officer =LSO> 4ho is 5esignate5 b-
the a5ministration of the compan-8 hospital8 or e5ucational institution3 "he LSO shall
ha2e the authorit- an5 the responsibilit- to effect monitoring an5 enforce the control of
laser ha:ar5s an5 to achie2e the 1no4le5geable control of laser ha:ar5s3
53 An- acci5ent shoul5 imme5iatel- be reporte5 to the responsible me5ical authorit-3 If there
is an acci5ental e7posure to the e-e8 the ser2ices of an ophthalmologist shoul5 be sought3
$. %reat the risks:
I3 A2oi5 the ris1
1'
RISK MANAGEMENT Rosaura L. Albert
II3 (ontrol the ris1
III3 "ransfer the ris1
IJ3 Retain the ris1
&. 'onitor the risk
Stan5ar5 precautions
BSterili:es6 all appropriate e9uipment
+o not recap nee5les
+o not reuse li9ui5s or gels
+o not re5ip (use sin)le use sachets
,hange all linen bet4een customers
-se single use glo2es an5
W*%H -our han5s fre9uentl-
Public Health =S1in Penetration> Regulation *000
+an5ator- re9uirements <-ou must compl- 4ith these go2ernment regulations
Penalties =H>appl- for non<compliance
#9uipment must be clean / 5r-/ in goo5 4or1ing or5er
"here +$S" be a Han5 4ash basin=potable 4ater )0M(8 soap8 single use to4els or han5 5r-ing e9uipment> 3
Han5s shoul5 be 4ashe5 imme5iatel- before an5 after atten5ing a client an5 before atten5ing the follo4ing client8
or if a proce5ure is interrupte53 "here +$S" be a Sin1 for cleaning e9uipment =4ater )0M(8 4aste 5isposal bin8
sharps bin>3 Instruments that penetrate the s1in +$S" be sterili:e5 or single use Sterili:ation recor5s @+$S" be
1ept (ommon bacteria such as Staphylococcus an5 *seudomonas can also cause serious infection an5 ma-
pre2ent healing of the site3 "hese bacteria ma- be transmitte5 b- not h-gienic practices3 "he ris1 minimi:ation
strategies that shoul5 be use5 in the s1in penetration in5ustr- re9uire the operator to;
0ash han5s imme5iatel- before an5 after atten5ing a client an5 before atten5ing the ne7t client8 or before
resuming a proce5ure if interrupte5 =eg3 ans4ering the telephone>
0ear clean 5isposable glo2es 4hen contact 4ith bloo5 or bo5- flui5 is anticipate5
0ear protecti2e e-e4ear an5 clothing 4hene2er there is a ris1 of splattering from bloo5 or bo5- flui5s
$se aseptic =non<touch> operating techni9ues
$se fittings an5 e9uipment that ha2e been properl- cleane5 an5 4here necessar- sterili:e5 before use
+aintain the premises in a clean con5ition
Han5le an5 5ispose of sharps in a safe manner
(onsi5er being 2accinate5
0or1 safel-
11
RISK MANAGEMENT Rosaura L. Albert
In or5er to reinforce -our professional image -ou shoul5 al4a-s be 4ell groome5 an5 4ear clean clothing3 ou 4ill nee5
to protect -our clothing8 particularl- 4hen using oils 5uring treatments3 (onsi5er using a to4el bet4een sa- the clients foot
an5 -our leg if the massage routine in2ol2es the client resting their foot on -our leg 5uring foot refle7olog-3 &ifferent
4or1places 4ill ha2e 5ifferent re9uirements an5 -ou shoul5 al4a-s ma1e sure that -ou follo4 -our 4or1place policies an5
proce5ures or accepte5 or e7pecte5 practices3
ou shoul5 al4a-s ensure that both -ou an5 -our ser2ice areas are prepare5 accor5ing to all 4or1place policies an5
proce5ures an5 h-giene an5 occupational health an5 safet- re9uirements3
Occupational health an5 safet- =OH/S> is an integral component of the beaut- in5ustr-3 #mplo-ers ha2e a responsibilit-
to pro2i5e both their staff an5 clients 4ith a safe en2ironment3 Staffs are also responsible for contributing to their o4n
health an5 safet- an5 that of clients an5 fello4 staff3
A-%i"n P*#n
Su$$#!ise #-%i"ns *is%e+ #,">e, #!e#<s= !es("nsi,*e #n+ %#!ge% +#%es0
N
"
A-%i"n Res("nsi,i*i%y C"$$en%s T#!ge% #%e S%#%us
.
/
0
1
2
3
1&