CHAPTER 5 AIRPORT OPERATIONS

TARMAC OPERATIONS
( GREEN ZONE )
1. Scope
Tarmac operations involves tose C!stoms activities !n"erta#en at areas imme"iatel$
o!tsi"e te passen%er terminal &!il"in%' %enerall$ at te vicinit$ o( te aircra(t stan" an"
it)s t!&es. Tese areas are in"icate" in (i%!re 1. (ne*t pa%e) Te aircra(t itsel( is part o(
Tarmac operations as are te passa%e+a$s !n"er te &!il"in% provi"in% access to te
loa"in% area an" &a%%a%e conve$or &elts into te ,a%%a%e Reclaim are o( te C!stoms
Arrival -all.
.. /nit o( Primar$ Responsi&ilit$
Te mission o( te AO0 is to ens!re tat all articles &ro!%t into te co!ntr$ &$
incomin% passen%ers an" aircra(t cre+' incl!"in% re%!lar air car%o' are conve$e" to te
"esi%nate" C!stom Areas' +ere te$ +ill !n"er%o proper clearance proce"!re.
1. Responsi&ilities o( AO0

In %eneral' tese encompass te en(orcement o( proce"!res "esi%ne" to con(orm +it
te re2!irements o( part .' Title III Sections 1131 to 1111 o( te C!stoms an" Tari((
Co"e.
Tese sections are important an" so!l" &e st!"ie" &$ ever$ o((icer in AO0. Te$
so!l" &e rea" in con4!nction +it C!stoms A"ministrative Or"er 1563 or an$ oter
s!perce"in% Or"er or 0irection.
1.1 ,oar"in% 7ormalities
Te ,oar"in% O((icer is te o((icer +it responsi&ilit$ (or te proper &oar"in% o(
te aircra(t. Tis responsi&ilit$ incl!"es te actions an" per(ormance o( tis team.
Te (ormal reception o( te aircra(ts arrival is si%ni(ie" &$ te acceptance' &$ te
,oar"in% O((icer' o( te aircra(t)s General 0eclaration' Te Passen%er 8ist' te Cre+
8ist' te Car%o Mani(est an" te Store 8ist.
Te Car%o Mani(est also #no+n as te In+ar" 7orei%n Mani(est (I7M)' is important in
te proper acco!ntin% o( re%!lar car%o' +ile te oter "oc!ments are necessar$ to
passen%er an" cre+ processin%' an" stores reconciliation.
Te General 0eclaration so!l" &e +ritten in En%lis an" si%ne" &$ te Pilot9in9
Comman" or te Operator o( te aircra(t or te A!tori:e" A%ent +it te proviso tat
te -ealt Section o( te General 0eclaration sall onl$ &e si%ne" &$ Pilot9in9Comman"
or some oter responsi&le mem&er or cre+' +o ten m!st si%n te General
0eclaration.
It is permissa&le to accept te oter "oc!ments (ormin% te Gen.0ec. on separate
o((icial (orms.
1.. S!pervision o( /nloa"in%
Tis incl!"es te "isem&ar#ation o( passen%er an" cre+ !nloa"in% o( &a%%a%e' car%o
an" mail. 0esi%nate" mem&ers o( te C!stoms &oar"in% team provi"e care(!l +atc
over &a%%a%e to ens!re teir sec!rit$ an" proper conve$ance to te "esi%nate"
receivin% an" clearin% stations.
1.1 S!pervision o( Passen%er an" Cre+ 0isem&ar#ation
Since passen%er an" cre+ carr$ an" &a%%a%e an" oter personal items' some
possi&l$ carr$in% controlle" articles an" s!&stances conceale" on or in teir &o"ies' it is
important tat C!stoms s!pervise teir "isem&ar#ation an" movement to+ar"s an" into
te "esi%nate" areas.
1.; Aircra(t S!rveillance
Tis necessaril$ incl!"es p$sical +atc over te aircra(t an" te activities aro!n" te
aircra(t "!rin% it)s sta$ at te stan"' preventin% an" ta#in% action a%ainst an$ &reac o(
C!stoms 8a+s' R!les an" Re%!lations.
1.< Aircra(t Searces
=enever te sit!ation re2!ires' a searc o( te aircra(t ma$ &e !n"erta#en (or
conceale" articles.
Tis searc is normall$ !n"erta#en +en all passen%ers ave "isem&ar#e". Searces
ma$' o+ever' &e also !n"erta#en &e(ore a plane)s "epart!re' (or ille%all$ loa"e"
articles an" car%o.
=ile it is sometimes necessar$ (or a searc to &e carrie" o!t &$ mem&ers o( te
,oar"in% Team' searces are !s!all$ !n"erta#en &$ a "e"icate" Searc team !n"er
te control o( a Team 8ea"er' +o is responsi&le (or teir actions.
;. 0!ties an" Responsi&ilities o( A.O.0. Personnel
;.1 C!stom ,oar"in% O((icer
Te C,O is te o((icer in car%e o( te &oar"in% team an" is responsi&le to te cie( o(
A.O.0. 7or all AO0 activities on te (li%t assi%ne" to im. -is speci(ic (!nction are as
(ollo+s>
? M!sters an" cec#s atten"ance an" !ni(orms o( C!stoms Inspector an"
C!stoms G!ar"s assi%ne" to te (li%t.
? Receives an" inspects re2!isite "oc!ments (rom te 7li%t P!rser' &e(ore
allo+in% te "isem&ar#ation o( passen%ers' cre+ an" te "iscar%in% o( passen%ers.
,a%%a%e an" car%o.
? S!pervises an" controls te inspection' searc o( te aircra(t a(ter te
"isem&ar#ation o( passen%ers.
? 0ele%ates s!pervision an" control o( te aircra(t to te C!stoms Inspector
assi%ne" to te (li%t' a(ter te &oar"in% (ormalities.
? Per(orms oter "!ties an" responsi&ilities in accor"ance +it e*istin% la+s' r!les
an" re%!lations or on or"ers o( a competent a!torit$.
;.. C!stoms Inspector
? Assists te C!stom ,oar"in% O((icer in te &oar"in% (ormalities' inspection an"
searc o( te aircra(t.
? Cec#s te C!stoms G!ar"s assi%ne" to te (li%t to ens!re tat te$ are
properl$ (!l(illin% teir allocate" assi%nments.
? S!pervises te "iscar%in% an" loa"in% o( car%o an" passen%er)s &a%%a%e.
? Maintains +atc over te aircra(t at its stan" "!rin% its sta$' or completion (or all
operations in case o( terminatin% (li%ts.
? Si%ns' +en necessar$' Te Certi(icates o( I"enti(ication o( "epartin% passen%ers
re%ar" to te possession o( i% "!t$ %oo"s seen to &e in teir possession.
? Per(orms oter "!ties an" responsi&ilities as ma$ &e "irecte" (rom time to time
&$ competent C!stoms A!torities.
;.1 C!stoms Commissar$ G!ar"
Responsi&le to te C!stoms ,oar"in% O((icer an" C!stoms Inspector (or te
(ollo+in%>
? Assists te C!stoms ,oar"in% O((icer an" te C!stoms Inspector "!rin% te
&oar"in% (ormalities &$ clearin% te aero&ri"%e o( !na!tori:e" persons +o ma$
o&str!ct or oter+ise "ela$ te spee"$ presentation o( arrival "oc!ments an"
"isem&ar#ation o( passen%ers.
? Assistin% in an$ aircra(t searc (or an$ articles +ic appear to &e alien'
conceale"' an" !nmani(este"
? S!pervisin% te cec#in% an" inventor$ o( remainin% commissar$ items
con"!cte" &$ te in(li%t caterin% personnel' A(ter cec#in%' e ens!res tat all
containers are close"' loc#e"' an" seale". 7or @TA (li%ts((orei%n (li%ts +it a A2!ic#
t!rn aro!n"B)+ere te !ncons!me" stores ma$ remain on &oar" !ntil "epart!re' e
ens!res tat te containers are sec!re on &oar" !ntil "epart!re.
7or oter' terminatin%' (li%ts' e ens!res te sec!re removal o( te loc#e" an" cleare"
containers to te in9(li%t +areo!se5&on"e" store.
? Prevention o( an$ person (rom leavin% or &oar"in% te aircra(t +ito!t permission
(rom te C!stoms ,oar"in% O((icer "!rin% te &oar"in% (ormalities' "isem&ar#ation o(
passen%ers an" lan"in% cec# o( te aircra(t.
? Per(orms oter "!ties an" responsi&ilities as ma$ &e "irecte" (rom time to time
&$ competent C!stoms A!torit$.
;.; C!stoms Ramp G!ar"
Responsi&le to te C!stoms Inspector' -is5-er "!ties are>
? S!pervisin% te "iscar%in% o( car%os (rom te aircra(t.
? Ens!res tat all car%o consi%ne" to Manila is properl$ "iscar%e".
? /n"er%!ar"s te trans(er o( car%o (rom aircra(t si"e to "esi%nate" p!&lic &on"e"
+areo!ses sit!ate" in te MIA comple* an" receives a "!l$ receipte" Air Note(CAO 19
CD)(rom te C!stoms =areo!seman assi%ne" tereat.
? S!pervises te cec#in% an" inventor$ o( in&o!n" car%o into te +areo!se
a%ainst te car%o mani(est.
? E*ercises ma*im!m vi%ilance in cec#in% (or !nmani(este" car%o an"
contra&an".
;.< C!stoms ,a%%a%e G!ar"s
;.<.1 O!t+ar" ,a%%a%e G!ar"
Responsi&le to te C!stoms Inspector (or te (ollo+in%>
? =itnesses te inspection &ot man!all$ an" &$ E9Ra$ on all o!t%oin% &a%%a%e.
? S!pervises te sec!rit$' &!il" !p' st!((in% an" loa"in% o( passen%er)s &a%%a%e
(rom &!il" !p area into &a%%a%e containers or i%loo.
? Prepares an Air Note' in"icatin% container5i%loo n!m&ers' to &e ac#no+le"%e" &$
te assi%ne" C!stoms Inspector on &oar" te o!t %oin% aircra(t.
? Escorts te conve$ance o( passen%ers &a%%a%e (rom te loa"in% area to te
o!t%oin% aircra(t.
? Per(orms oter "!ties an" responsi&ilities as ma$ &e "irecte" (rom tome to time
&$ competent C!stoms A!torit$.
;.<.. C!stoms Incomin% ,a%%a%e G!ar"s
Responsi&le to te C!stoms Inspector (or te (ollo+in%>
? S!pervises te "iscar%in% o( containeri:e" an" loose &a%%a%e o( incomin%
passen%ers (rom te incomin% aircra(t.
? Escorts tis &a%%a%e (rom aircra(t to terminal &a%%a%e area an" s!&se2!ent
loa"in% onto &a%%a%e conve$or.
? Per(orms oter "!ties an" responsi&ilities as ma$ &e "irecte" (rom time to time
&$ competent C!stoms A!torit$.
;.D C!stoms E*ports G!ar"
Responsi&le to te C!stoms Inspector (or te (ollo+in%>
? G!ar"s E*ports Car%o (rom receivin% airline +areo!se to o!t%oin% aircra(t
ens!rin% tat car%o is properl$ "oc!mente" an" is accompanie" &$ vali" e*port
"oc!ments s!c as e*port "eclaration permits iss!e" &$ a &an#' a permit to loa"'
iss!e" &$ te E*port 0ivision. Tese m!st &e "!l$ receipte" &$ te assi%ne" C!stoms
Inspector on &oar" te aircra(t.
? Ens!res tat no proi&ite" or contra&an" %oo"s are ille%all$ pac#e" +it te
accre"ite" e*port pac#a%es.
? En"orses all e*ports permits' Certi(icates o( 8oa"in%' etc.
? Per(orms oter "!tie" an" responsi&ilities as ma$ &e "irecte" (rom time to time
&$ competent C!stoms A!torit$.
;.F C!stoms E*ports G!ar"
Responsi&le to te C!stoms Inspector (or te (ollo+in%>

? S!pervises te "iscar%e o( mails an" parcels (rom te aircra(t.
? Oversees an" %!ar"s te trans(er o( mails an" parcels (rom te Airport to te
Airmail 0istri&!tion Center' +it te correspon"in% AG F "oc!ments' acceptin% "!e
receipt on te (ace o( te air note iss!e" (or te (!ll trans(er o( tese items.
? Monitors (orei%n transit mail +ic is conve$e" to te sta%in% area !ntil
transsipment to its (inal "estination.
? Per(orms oter "!ties an" responsi&ilities as ma$ &e "irecte" (rom time to time
&$ te competent C!stoms A!torit$.
<. Pre9Arrival Operatin% Proce"!res
<.1 7li%t Assi%nments
Te Cie(' AO0' sall ens!re tat te sce"!les o( (li%t assi%nments are iss!e" +ell in
a"vance o( (li%t arrival.
<.. 7li%t Sce"!les
Sce"!le" (li%ts are liste" in te +inter an" s!mmer sce"!les (!rnise" &$ te Airline
Operators Co!ncil (AOC).
Non9sce"!le or e*tra (li%ts on te oter an" sall s!&mit Notices o( Arrival to AO0.
Tese "oc!ments sall &e te &asis (or te preparation o( 7li%t Assi%nments.
<.1 ,oar"in% Team Composition
Te re%!lar composition o( a &oar"in% team is as (ollo+s>
? One (1) ,oar"in% O((icer
? One (1) C!stoms Inspector
? T+o (.) or more C!stoms G!ar"s to act as Commissar$' ,a%%a%e' Ramp'
E*port' Transit an" Mail G!ar"s as necessar$ an" s!&4ect to a""itional personnel
&ase" ris# (actors.
,a%%a%e G!ar"s ma$ "eal +it incomin% an" o!t%oin% &a%%a%e.
<.; M!ster o( te ,oar"in% Team
Tirt$ min!tes prior to te ETA o( a (li%t' te assi%ne" &oar"in% o((icer sall m!ster is
team at te vicinit$ o( te arrival &a$ or in AO0 o((ice in or"er to>
? Cec# atten"ance.
? Inspect !ni(orms an" (itness (or "!t$ o( personnel.
? Con"!ct &rie(in% on an$ availa&le (li%t in(ormation to incl!"e an$ %eneral or
speci(ic instr!ctions.
<.;.1 An$ mem&er o( te &oar"in% team sall not &e allo+e" to ass!me "!t$ !n"er an$
o( te (ollo+in% con"itions.
? /n"er te in(l!ence o( li2!or.
? Incorrectl$ "resse".
? Not in p$sical con"ition to per(orm is (!nction.
? Carr$in% (irearms.
<.< Replacement o( Team Mem&er
I( an$ mem&er is !na&le to ass!me "!t$ p!rs!ant to <.;.1 te ,oar"in% O((icer' or in is
a&sence te ne*t in ran# sall imme"iatel$ report te matter to te cie(' AO0 or te
"!l$ "esi%nate" 0!l$ O((icer (or te proper replacement.
D. Arrival Operatin% Proce"!re
D.1 Aircra(t57li%t I"enti(ication Co"e
(8iste" in Anne* A.) Is te I"enti(ication Co"e +ic is &ein% !se" in te Aircra(t Arrival
"ispla$ &oar" an" monitors. Also incl!"e" in tis Anne* is some !se(!l in(ormation on
aircra(t in"enti(ication.
D.. S!&mission o( 0oc!ment
,e(ore an$ passen%er "isem&ar#ation &a%%a%e an"5or car%o !nloa"in% is permitte"'
certain "oc!ments are presente" &$ te (li%t p!rser or responsi&le an" competent
mem&er o( te cre+ to te C!stom ,oar"in% O((icer. Tese are nee"e" (or Entr$ &e(ore
an$ person or tin% is permitte" to &e lan"e".
Tis are liste" as (ollo+s>
D...1 General 0eclaration
(See Sec 113<) containin% te (ollo+in% in(ormation o( te aircra(t o+ner or operator'
aircra(t re%istration mar#s nationalit$ an" (li%t n!m&er.
Te General 0eclaration Sall Contain>
? Point o( Clearance an" entr$ an" "ate o( arrival
? C!stoms Clearance at te last airport o( "epart!re
? Itinerar$ o( aircra(t an" "epart!re "ate (rom eac airport o( call
? Names an" Nationalities o( cre+ mem&ers
D.... Passen%er Mani(est
? Names an" N!m&ers o( passen%ers
? Teir seat n!m&ers
? ,oar"in% an" "estination airports o( passen%er
D.... Car%o Mani(est ( incl!"es Transit Car%o Mani(est )
? Air +a$&ills
? ,rie( "etails o( consi%nments
?
D.1 Clearance to /nloa"
/pon receipt o( te a&ove "oc!ments an" +it te conc!rrence o( te Me"ical O((icer o(
te ,!rea! o( @!arantine' 0epartment o( -ealt (0O-)' C!stoms ,oar"in% O((icer sall
%ive clearance to "isem&ar# passen%ers an" !nloa" &a%%a%e an" car%o.
D.; 0isem&ar#in% o( Passen%ers an" Cre+
Te &oar"in% teams are to ens!re tat no passen%er or cre+ mem&er "isem&ar# oter
tan tr! te "esi%nate" "isem&ar#ation cannels. At NAIA' te onl$ "isem&ar#ation
cannels allo+e" are te t!&es connectin% te plane to te terminal. It ma$ appen
o+ever' (or some special (li%t' tat passen%ers an" cre+ are "isem&ar#e" on te
airport tarmac an" into +aitin% veicles. In tese cases' te &oar"in% team m!st ens!re
tat all passen%ers an" cre+ are conve$e" "irectl$ to te "esi%nate" C!stoms arrival
clearance area.
D.< /nloa"in% o( Cec#9In ,a%%a%e
It is te "!t$ o( C!stoms &a%%a%e G!ar" to ens!re tat te &a%%a%e is conve$e"'
+ito!t inter(erence' "irectl$ to te conve$or &elts an" transporte" into te C!stoms
Arrival Area.
D.D /nloa"in% o( Car%o
In a""ition to passen%er an" passen%er)s &a%%a%e' te aircra(t ma$ carr$ re%!lar car%o'
+ic m!st &e conve$e" to te "esi%nate" C!stoms P!&lic ,on"e" =areo!se.
Anne* C contains te +areo!se assi%nment o( aircra(t callin% at NAIA. C!stoms G!ar"
m!st &e on alert to "etect an$ !nmani(este" car%o or erroneo!sl$ mani(este" car%o.i.e.
on te mani(est &!t not on te aircra(t. Te$ m!st oversee te car%o (rom aircra(t si"e to
te +areo!se' !ntil properl$ receipte" &$ te +areo!se receivin% personnel.
Special attention so!l" &e %iven to !man remains as car%o.
F. Aircra(t Searc Proce"!re
Aircra(t searc is a proce"!re (or "etection (or all articles +ic appear to &e alien or o!t
o( place in an aircra(t. 7or c!stoms p!rposes it is to searc (or an" (in" an$ !nc!stome"
articles tat ma$ &e conceale" on te aircra(t. Anne* , provi"es (!rter "etaile"
in(ormation.
F.1 8e%al ,asis
F.1.1 Section D3.. 7!nction o( te ,!rea!
Te %eneral "!tiespo+ers an" 4!ris"iction o( te &!rea! sall incl!"e' inter alia>
AHHc. Te s!pervision an" control over te entrance an" clearance o(Haircra(t
en%a%e" in (orei%n commerceHB(Tari(( an" C!stoms Co"e o( te Pilippines' as
amen"e".)
F.1.. Section ..3.. Special S!rveillance (or Protection o( C!stoms Reven!e an"
Prevention o( Sm!%%lin%.
AH..In or"er to prevent sm!%%lin% an" to prevent sm!%%lin% an" to sec!re te
collection o( te le%al "!ties' ta*es an" oter car%es' te c!stoms service sall
e*ercise s!rveillance over te coast &e%innin% +en . . . aircra(t enters Pilippine
territor$ an" concl!"in% +en te article importe" terein as &een le%all$ passe"
tro!% te c!stomso!se.B
(Tari(( an" C!stoms Co"e o( te Pilippines as amen"e".)
F.1.1 Section ..31. Persons avin% Police A!torit$
AHH7or te en(orcement o( te tari(( an" c!stoms la+s te (ollo+in% persons
are a!tori:e" to e((ect searces sei:!res an" arrests con(orma&l$ +it te provision o(
sai" la+sHH
HHa. O((icials o( te ,!rea! o( C!stoms' "istrict collectors' "ep!t$ collectors'
police o((icers' a%ents' inspectors an" %!ar"s o( te ,!rea! o( C!stoms . . .B
(Tari(( an" C!stoms Co"e o( te Pilippines as amen"e".)
F.1.; Section ..13. Ri%t to Searc Gessels or Aircra(ts an" Persons or Articles
Conve$e"
Terein.
AHHIt sall &e la+(!l (or an$ o((icial or person e*ercisin% police a!torit$
!n"er te
provisions to %o a&oar" an$ H aircra(t +itin te limits o( an$ collection "istrict
an" to
inspect searc an" e*amine sai" . . . aircra(t an" an$ tr!n# pac#a%e &o* or envelope on
&oar" an" to searc an$ person on &oar" te sai"Haircra(tHto !se all necessar$ (orce
to compel complianceI an" i( it sall appear tat an$ &reac or violation o( te c!stoms
an" tari(( la+s o( te Pilippines as &een committe" +ere&$ or in conse2!ence o(
+ic s!cHAircra(ts or te article or an$ part tereo( on &oar" o( or importe" &$
s!cHAircra(t is lia&le to (ore(eit!re to ma#e sei:!re o( te same o( an$ part
tereo(HHH..Te po+er o( searc erein a&ove %iven sall e*ten" to te removal o(
an$ (alls nottom' partition &!l#ea"' or oter a&straction so (ar as ma$ &e necessar$ to
ena&le te o((icer to "iscover +eter an$ "!tia&le or (or(eita&le articles ma$ &e
conceale" tereinHHHHNo procee"in% erein sall %ive rise to an$ claime (or
"ama%e tere&$ ca!se" to articleHor aircra(t.))
( Tari(( an" C!stoms Co"e o( te Pilppines' as amen"e".)

F.. T$pe o( Searc
F...1 P!rpose
? Ro!tine Searc J =en an aircra(t is not !n"er speci(ic s!spicion or te searc
is not as a res!lt o( an$ "ero%ator$ in(ormation reportI to ens!re tat no articles are le(t
&$ passen%ers.
? Positive Searc J =en te aircra(t is !n"er speci(ic s!spicion as a res!lt o( a
"ero%ator$ in(ormation report o( "!tia&le an"5or (or(eita&le articles conceale" on te
aircra(t.

F.... Meto"olo%$
? Ro!tine Meto" J searc is limite" to parts an" areas +itin si%t' vie+ an%
reacI no parts o( te aircra(t are "etace" or !nscre+e".
? Semi9ri%i" Meto" J Searc incl!"es te removal o( parts or panelin% +itin
reac an" +en te "ero%ator$ in(ormation report pin9points te location o( te "!tia&le
an"5or (or(eita&le articles conceale" in te aircra(t. C!stoms ma$ nee" assistance o(
maintenance personnel o( te airline.
? Ri%i" Meto" J Searc o( all areas o( te aircra(t incl!"in% e*ternal areas'
te!n"er&ell$ an" car%o ol"s. Perio"icall$ con"!cte" on aircra(t comin% (rom. Or
transittin% tro!% i%9ris# co!ntries' or tar%ete" as a res!lt o( a non speci(ic
"ero%ator$ in(ormation report +erein te location o( !ncost!me" or proi&ite" articles
conceale" on te aircra(ts is not #no+n.a searc o( tis "ept re2!ires assistance o(
s!ita&l$ 2!ali(ie" (li%t an"5or %ro!n" maintenance en%ineers.
F.1 Tar%et (or Searc
? Airlines +it past recor"s o( sm!%%lin%
? Airlines +ose emplo$ees ave past recor"s o( sm!%%lin%
? 7li%ts (rom co!ntries 5 airports #no+n to &e so!rces o( i%l$ "!tia&le 5 ta*a&le
an" 5 or proi&ite" "r!%s an" oter anti9social articles.
? 7li%t transitin% tro!% co!ntries 5 airports #no+n to &e so!rces o( i%l$
"!tia&le 5 ta*a&le an" 5 or proi&ite" "r!%s an" oter anti9social articles.
? 7li%ts covere" &$ "ero%ator$ in(ormation or intelli%ence reports to &e carr$in%
"!tia&le 5 (or(eita&le articles conceale" on te aircra(t.
? 7li%ts (rom (orei%n airports +ito!t an A"vance Notice o( Arrival
F.; A"ministrative Preparations
F.;.1 0ivision sall maintain in s!ita&le (orms>
? 7li%t Ris#s Pro(ile
? Pro(ile on 0etections 5 Sei:!res o( /ncost!me" Items (rom Aircra(t
? Pri(ile on 0etections 5 Sei:!res o( Proi&ite" 0r!%s (rom Aircra(t.
? Pro(ile 0etections 5 Sei:!res o( oter Anti9Social Articles (rom Aircra(ts
? Ca&in Con(i%!ration o( all Aircra(t callin% at te NAIA.
F.;.. P!rpose 9 0ivision sall maintain at lease" ten (13) sets o( tool #its (or
Aircra(t searc to incl!"e>
? Scre+9"river
? Pilips Scre+9"river
? 7las li%t
? Mirror +it e*ten"in% an"le
? Snap9t$pe 7astener loc#s
? -an"9el" or lapel ra"ios' +en availa&le' on an iss!e9an"9ret!rn &asis.
? At least one availa&le camera
? 7!ll$ stoc#e" Narcotest #its.
F.;.1 A s!ppl$ o( (orms in"icatin% Aircra(t Searc Points ( Cec# 8ists )(or te
vario!s t$pes o( aircra(t operatin% tro!% NAIA.
F.< Operational Proce"!res
F.<.1 Pre9Arrival Pase
? Te cie(' AO0' or is Operations Assistant prepare te assi%nment o( te
Searc Teams5s' as te nee"s arise
? Te Searc Team 8ea"er assem&les te Team tirt$ (13)min!tes &e(ore te
arrival o( tar%et aircra(t to>
? Re2!est (or Airline representative' as +itness.
? Re2!est (or 7li%t 5 Gro!n" en%ineers (rom airline maintainance' i( nee"e".
? Cec# servicea&ilit$ o( tools K e2!ipment' incl!"in% ra"ios
? Inspect team (or>
9 Atten"ance
9 Appropriate "ress
9 Servicea&ilit$ o( tool #its an" oter e2!ipment (itness o( personnel.
? Con"!ct &rie(in% on availa&le intelli%ence.
? Assi%n +or# %ro!ps to speci(ic areas an" iss!e teir Aircra(t Searc Points 8ists.
F.<.. Arrival Pase
? Te Team 8ea"er sall ens!re tat te area in +ic te aircra(t is par#e"' is
cleare" o( all a!tori:e" personnel veicles.
? A(ter "isem&ar#at!ion o( passen%ers' team elements 5 mem&ers procee" to
assi%ne" areas.
? /nits report to te Team 8ea"er' teir location' in rea"iness to procee" +it te
searc.
? Team 8ea"er iss!es te or"er to procee" +it te searcI
(Re(er to Anne* ,. Aircra(t searc points.)
? Searc Team elements 5 mem&ers procee" +it te searc in accor"ance +it
teir Cec# 8ist. I( te searc so!l" res!lt in ne%ative (in"in%s' eac reportin% !nit 5
mem&er +ill complete te Cec# 8ist report an" s!&mit same to te Team 8ea"er
? So!l" !nc!stome" items &e (o!n"' te !nit 5 mem&er sall imme"iatel$
in(orme" to te Team 8ea"er +o so!l" procee" imme"iatel$ "irectl$ to te area an"
eval!ate te sit!ation.
? Te "!t$ collector so!l" &e in(orme" in te event o( an initial positive (in"in%.
? I( a camera is availa&le' poto%raps o( te item in its conceale" positions so!l"
&e ta#en +ere possi&le.
? Items (o!n" so!l" &e retrieve" (rom concealment !n"er te "irect s!pervision o(
te 0!t$ Collector 5 Cie(' AO0 5 Searc Team 8ea"er.
? /pon an" "!rin% retrieval' poto%raps o( te item so!l" &e ta#en.
? Itens retrieve" (rom concealment sall &e place" in a sin%le &a% 5 container an"
tape" 5 Seale".
? Tape" 5 seale" items so!l" &e ta#en an"' a(ter all necessar$ "oc!mentation as
&een complete"' release" to te In9,on" Section' ,a%%a%e assistance 0ivision' !n"er
-el" ,a%%a%e Receipt(-,R). Special arran%ements (or c!sto"$ +ill sometimes &e in
(orce (or certain items e.%. Narcotics( tese are o(ten an"le" &$ NARCOM or oter
competent a%enc$ -i% val!e %oo"s ma$ &e "eposit in te Collection 0ivision sa(e.
C. Aircra(t S!rveillance
/pon arrival o( te aircra(t at te airport' all mem&ers o( te Team assi%ne" to te (li%t
sall maintain close +atc on all persons enterin%' leavin%' or in te vicinit$ o(' te
aircra(t. Special attention so!l" also &e pai" to &a%%a%e an" car%o &ein% !nloa"e" or
loa"e"' in or"er to "etect violations 5 evasions o( te tari(( an" c!stoms la+s' r!les an"
re%!lations.
INTE88IGENCE AN0 EN7ORCEMENT OPERATIONS
(RE0 ZONE)
1. Scope
Intelli%ence an" En(orcement Operations cover te Satellites' te Conco!rses'
Transit Trans(er Area' Inner Gate 5 Pre9Arrival Areas' Elevators (rontin% te Transit
0es#' Com(ort Rooms' Escalators connectin% te Satellites to te 0epart!re Area'
Immi%ration Area' So!tern en" o( Caro!sel Area an" te Conve$or ,elts at te Ramps
Area "!rin% E9ra$ Operations.
.. /nit o( Primar$ Responsi&ilit$>
INTE88IGENCE AN0 EN7ORCEMENT CONTINGENT 9
Te contin%ent compromises o((icers o( te (ollo+in%I
EN7ORCEMENT AN0 SEC/RITL SERGICE COMMAN0 an" te C/STOMS
INTE88IGENCE AN0 INGESTIGATION SERGICE /NIT
1. Te mission o( te Intelli%ence an" En(orcement Contin%ent is to>
o S!ppress an" prevent sm!%%lin% an" oter (ra!"s a%ainst C!stoms'
o maintain peace an" or"er'
o sec!re li(e an" propert$ +itin te C!stoms :one'p!rs!e in2!iries re%ar"in%
sm!%%lin% inci"ents at NAIA' +it a vie+ to sec!rin% evi"ence an" statements
in"icatin% an o((ence !n"er te Tari(( K C!stoms 8a+s o( te Pilippines' lea"in% to
arrest an" prosec!tion i( necessar$.
1.1 7!nctions o( te Intelli%ence an" En(orcement Contin%ent J
1.1.1 Sec!rit$ Operations
Te postin% o( overt !ni(orme" personnel to stationar$ assi%nments at vario!s o((ices
an" installations to sec!re K protect personnel an" propert$ an" car%oes +itin te
c!stoms :one.
1.1.. Anti9sm!%%lin% Operations
Te postin% o( &ot over !ni(orme" an" covert plain clotes' personnel' to prevent an"
s!ppress sm!%%lin% an" oter (ra!"s !pon te c!stoms.
1.1.1 Service o( =arrants
=arrants are serve" in te con"!ct o( a"ministrative an" 5 or criminal procee"in%s in
relation to te tra((ic an" c!stoms a"ministration.
1.1.; 0etection an" Recover$ Operations
Te con"!ct o( searc K recover$ operations (or te p!rpose o( "etectin% an" recover$
o( sm!%%le" articles' te sei:!re o( same' an" te arrest o( violators o( te Tari(( an"
C!stoms 8a+s. R!les' an" Re%!lations.
1.1.< Tra((ic Mana%ement
To esta&lis an" en(orce personnel an" veicle i"enti(ication' movement' an" tra((ic
control in te c!stoms :one.
1.1.D Intelli%ence Operations
Te esta&lisment an" mana%ement o( a 4oint Intelli%ence an" En(orcement Center
manne" &$ ESS an" CIIS personnel to receive' collect' collate an" eval!ate in(ormation
on violations an" evasions o( te Tari(( an" C!stoms 8a+s' R!les an" Re%!lations an"
to translate same into !sea&le intelli%ence +it recommen"e" co!rses o( action to
responsi&le en"9!sers.
1.1.F 8iaison
To serve as te contact o((ice &et+een te airpot an" oter %overnment an" non9
%overnment a%encies in te en(orcement o( Tari(( an" C!stoms 8a+s' R!les an"
Re%!lations.
1.1.C A"ministrative Intelli%ence
To con"!ct e*tensive "etection +or# an" to intensi($ a"ministrative intelli%ence
activities in investi%atin% a"ministrative o((en"ers in te c!stoms service' to i"enti($
+ea#nesses in te tari(( an" c!stoms a"ministration an" ma#e recommen"ations (or
corrective meas!res.
1.1.6 E9ra$ Operations
To operate te mo&ile *9ra$ !nit an" to scan &a%%a%e o( passen%ers comin% (rom i%
ris# co!ntries an" ports (or i% "!t$ 5 ta* articles' proi&ite" "r!%s an" oter anti9social
articles s!c as (irearms.
;. 0!ties an" Responsi&ilities o( Personnel
;.1 S!pervisin% Intelli%ence O((icer
;.1.1 Sec!rit$ Operations
9S!pervises an" coor"inates te activities o( a %ro!p o( Intelli%ence O((icers involve" in
"i((erent intelli%ence (!ctions s!c as investi%ations on acts o( economic espiona%e'
sa&ota%e' s!&version an" violations o( te Tari(( an" C!stoms 8a+s in all te (o!r ma4or
areas o( operation' namel$'
o Nino$ A2!ino International Airport
o C!stoms ,on"e" +areo!ses
o Piers Operations
o Re%ional 7iel" /nits
9 Ta#es car%e o( te initial revie+ o( te reports s!&mitte" &$ lo+er level
o((icers on teir sec!rit$ mission activities an" recommen"s sol!tions tereon.
9 Recommen"s trainin% nee"s "esi%ne" to raise te competence o( te %ro!p.
9 0oes relate" +or#.
;.. C!stoms A%ent
o Arrests or "etains o((en"ers or s!spicio!s caracters (o!n" in !na!tori:e"
places +itin te area o( 4!ris"iction.
o Sei:es te e((ects an" instr!ments o( violations.
o Gives evi"ence in co!rt.
o Ma#es report o( cases an" activities to s!perior.
;.1 C!stoms Policeman
o En(orces la+ an" or"er on aircra(t at airport +itin c!stoms areas (or te
protection o( li(e' propert$ an" te reven!e.
o Maintains peace an" or"er +itin te c!stoms areas K (acilities.
o Appreen"s arrests an" investi%ates violators o( tari(( an" C!stoms 8a+s' R!les
an" Re%!lations.
o Controls an" re%!lates tra((ic (lo+ +itin te c!stoms :one.
o Prepares an" s!&mits necessar$ reports.
<. Operatin% Proce"!res
<.1 Te "istrict Comman"er' ESS an" te O((icers9in9Car%es' CIIS' prepare teir
respective assi%nments (or teir personnel &ase" on a .9si(t or a 19si(t sce"!le on a
+ee#l$ or montl$ &asis' as te case ma$ &e.
<.. Te Intelli%ence an" En(orcement Operations Center
Te small' inte%rate" %ro!p o( CIIS an" ESS personnel sall>
o 7!nction as te Mnerve center) o( te C!stoms Passen%er an" ,a%%a%e Clearin%
Operations assistin% te 0istrict Collector' 0ep!t$ Collector' an" Cie( o( Arrival
Operation 0ivision in ma#in% responsive "ecisions on a contin!o!s (lo+ o( intelli%ence'
coverin% %eneral or speci(ic activities.
o Gater an" receive in(ormation (rom vario!s so!rces.
o Recor" all in(ormation receive" an" collecte" an" process it as (ollo+sI
o Collation
o Eval!ation
o Anal$sis
o 0issemination
(a) In"icative Intelli%ence is "isseminate" to alert concerne" !nits on te ten"enc$'
or possi&ilit$' o( an attempt to sm!%%le' "e(ra!" te %overnment o( its la+(!l reven!e' or
e((ect entr$ o( proi&ite"' &anne" articles.
(&) Tactical Intelli%ence is "isseminate" to action !nits to prevent or s!ppress
attempts to sm!%%le an" "e(ra!" te %overnment to its la+(!l reven!e' or e((ect entr$ o(
proi&ite"' &anne" articles.
(c) Strate%ic Intelli%ence is relatin% to previo!s in(ormation an" intelli%ence on (ile to
"etermine "evelopin% patterns' an" to plan (!t!re operation5pro9actions to meet %eneral
or speci(ic sit!ations.
<...1 Inp!t an" maintain all #no+n intelli%ence into cate%ori:e" "ata &ases (or eas$
re(erence an" (orm te &asis (or a Ris# Mana%ement Pro%ram.
<.... P!&lis spot' an" perio"ic' intelli%ence s!mmaries to %!i"e operational !nits in
teir "a$9to9"a$ e((orts to prevents an" "etect sm!%%lin% in all its (orms.
<...1 Operate an" maintain te Close" Circ!it Television (CCTG) to recor" "a$ to "a$
operations at te C!stom Arrival Area.
<...; E9ra$ scans &a%%a%e (rom (li%ts arrivin% or passin% tro!% i% ris# co!ntries
or oter selecte" &a%%a%e.
<...< Receive (rom te C!stoms ,a%%a%e G!ar"' AO0' an" te train o( containeri:e"
&a%%a%e.
<...D S!pervise te !nloa"in% o( &a%%a%e (rom containers an" loa"in% on te E9ra$
&elt (or scannin% an" s!&se2!ent loa"in% onto te conve$or &elt (ee"in% te caro!sels
at te &a%%a%e Claim Area o( te C!stoms Arrival -all.
<...F ,a%%a%e +it positive (in"in%s' or s!specte" o( containin% i% "!t$5ta* articles'
"r!%s or ps$cotropic s!&stances an"5or oter anti9social articles' s!c as (irearms'
oter +eaponr$' e*plosives' etc.' is el" temporaril$ an" secretl$ mar#e" in or"er to
alert IEG operatives at te caro!sel (&a%%a%e claim) an" te E*aminers an"5or (li%t
S!pervisors.
<...C A(ter te lastB clear &a%%a%eB as &een sent !p te conve$or' &a%%a%e +it
secret mar#in%s (el" !ntil last so as clear te area o( oter passen%ers an" teir
&a%%a%e is sent !p to te &a%%a%e reclaim area' "ata an" "escription o( s!spect
&a%%a%e is transmitte" &!t te E9ra$ team to te caro!sel s!rveillance team an" te
IEOC tro!% ra"io comm!nication.
<.1 Carr$ o!t s!rveillance o( areas &et+een aircra(t an" c!stoms arrivals all' i.e.'
Satellite9conco!rse9Immi%ration9Caro!sel.
<.; Sec!re a"vance cop$ o( Passen%er Mani(est (rom Airline O((ice or C!stoms
,oar"in% O((icer (or scannin%.
o Tar%et passen%ers' or s!spects +o are s!&4ect o( in(ormation or intelli%ence
provi"e" &$ IEOC' or oter so!rces.
o Pro(ile passen%ers &ase" on port o( em&ar#ation' nationalit$ etc.
<.;.1 Attempt to i"enti($ or reco%ni:e tar%ets or pro(ile passen%ers as te$ emer%e
(rom te satellite t!&e.
<.;.. Carr$ o!t s!rveillance o( tar%ets' s!spects or pro(ile" passen%ers as te$ move
tro!% te conco!rse' i"enti($ travel companions' or oter persons' i( an$' an"overs'
or possi&le M"ea"9letter "rops
<.;.1 Coor"inate +it Immi%ration S!pervisor' +ere necessar$' to o&tain a""itional
"ata on tar%ets (rom teir 0e&ar#ation Car"s.
<.;.; Contin!e s!rveillance an" pro(ilin% at te ,a%%a%e Claim Caro!sel &$ movin%
elements or "iscreet o&servation (rom s!ita&le sites' cec#in% in(ormation +it E9ra$
team' i( availa&le
<.;.< ,e prepare" to contact relevant airline in or"er to o&tain a cop$ o( a s!spect
Passen%er)s Nominal Recor"' (PNR)
D. -an"lin% In(ormation JTe 7!t!re
It is ver$ pro&a&le tat te +or# o( te Contin%ent +ill %reatl$ "evelop "!rin% te
ne*t (e+ $ears +it te installation o( a mo"ern "ata &ase. 0irect access to tis "ata
&ase +ill' o( co!rse' &e restricte" (or sec!rit$ reasons. -o+ever certain o((icers o(
E.S.S. an" CIIS +ill ave access to te in(ormation. As is normal +it i% sec!rit$
comp!ter s$stems' access is %ra"e" J tat is to sa$' certain in(ormation +ill
electronicall$ &e accessi&le onl$ to i% ran#in% o((icers. -o+ever' it so!l" &e possi&le
to access m!c o( te "ata tro!% te Senior O((icers o( te Contin%ent. So!l" an$
o((icer ave reasona&le s!spicion a&o!t a certain passen%er' it so!l" &e possi&le to
(in" o!t' +it a pone call' +eter or not te 0epartment as (!rter previo!s interest
in -im.
D.1 Accessin% te 0ata&ase
To carr$ tis scenario (!rter (or+ar"' i( tere is notin% on te "ata &ase
re%ar"in% te s!spect' te o((icer +ill &e a&le to ina!%!rate an entr$ into te "ata &ase
&$ completin% a (orm +it as m!c "etail as possi&le an" s!&mittin% it tro!% o((icial
cannels. Re%ar"less o( o+ scant te in(ormation ma$ &e it +ill &e consi"ere" (or
incl!sion. Clearl$ te O((icer so!l" tr$ to incl!"e te o&vio!s i"enti($in% tin%s
re%ar"in% te s!&4ect97!ll name' a""ress in Pilippines' a%e' appro*imate a%e' ei%t'
se*' passport n!m&er K nationalit$ etc. All tis is "esira&le &!t i( not availa&le a (orm
co!l" still &e consi"ere". O&tainin% in(ormation s!c as tis is ver$ "i((ic!lt +ito!t
possi&l$ aro!sin% te s!spicions o( te s!&4ect. -o+ever it is s!rprisin% o+ ma$ croo#s
&elieve tat te$ are too smart to &e ca!%t o!t &$ a (e+ simple 2!estions.
D.. ,!il"in% te 0ata&ase
A "ata &ase' +ic' a(ter all is 4!st a store o( availa&le in(ormation' is onl$ as %oo" as its
content. Tat content can &e provi"e" (rom man$ so!rces9a recor" o( previo!s
o((ences' +ell 4!"%e" s!spicion (rom an E*aminer' in(ormation receive" (rom an
in(ormer etc. etc. It +ill &e o( prime importance tat all in(ormation' o+ever receive"
so!l" &e eval!ate" an" catalo%!e". Tis +ill' at NAIA' as else+ere +itin te ,OC &e
a tas# (or (!ll$ traine" o((icers o( ESS an" CIIS. M!c o( te in(ormation +ill &e receive"
(rom o!tsi"e so!rces &!t a lar%e portion can &e contri&!te" (rom alert o((icers as as
alrea"$ &een "isc!sse". A s!ppl$ o( (orms +ill soon &e availa&le (or !se &$ tese
o((icers.
D.1 7irst Steps
Esta&lisin% a (!ll "ata&ase cannot &e "one overni%t. NIt +ill pro&a&l$ ta#e at
least t+o $ears to &!il" !p into a reall$ e((ective +eapon a%ainst sm!%%lin%. -o+ever
te process as starte" an" te (irst sta%e' te plannin% an" settin% !p' is nearl$
complete. In te ver$ near (!t!re' te secon" sta%e +ill &e rea"$. Tis +ill provi"e
access to "etaile" in(ormation on complete" cases. CIIS an" ESS +ill ave tese
recor"s on "is#ette an" +ill &e a&le to access all in(ormation t!s availa&le.
D.; Inte%ration an" Co9operation
Te ne*t sta%es in te &!il" !p o( tis tecnolo%$ +ill ta#e place as soon as te
necessar$ Ai%9tecB sec!rit$ comp!ters can &e installe". Tis operation +ill ta#e some
little time &!t' %iven te co9operation o( te sta(( concerne"' so!l" event!all$ provi"e a
po+er(!l +eapon in te +ar a%ainst sm!%%lers. All o((icers so!l" remem&er tat it is
teir "!t$ to report an$ in(ormation or s!spicions tro!% o((icial cannels to te
Contin%ent.
C/STOMS 0/TL 7REE S-OP
OPERATIONS
(,8/E ZONE)
1. SCOPE
Te 0!t$ 7ree Sop o( te Pilippines caters to te nee" o( te travellin% clientele o( te
airport &$ a((or"in% "!t$9(ree articles (or teir travel nee"s' %i(ts' an" presents (or
+elcomin% (amil$ mem&ers' relatives an"5or &!siness associates. Te C!stoms 0!t$
7ree Sops 0ivision s!pervises an" monitors all 0!t$ 7ree Sops5O!tlets at te Arrival
Area' te Arrival E*tension Area' te 0!t$ 7ree Sop Pla:a an" oter o!tlets "istri&!te"
tro!%o!t te 0istrict)s territorial 4!ris"iction.
1.1 /nit o( Primar$ Responsi&ilit$
C/STOMS 0/TL 7REE S-OPS 0IGISION
1.. Activities o( te C!stoms 0!t$ 7ree Sops 0ivision
1...1 S!pervises an" controls te movements an" trans(ers o( importe" car%oes
arrivin% at te airport an" oter ports o( entr$' to te +areo!ses o( te 0!t$ 7ree
Sops (Operator)' an" releases items to its stores an" sales o!tlets.
1.... Monitors te sales o( Importe" 0!t$ Articles C!stoms personnel oversee te
sales activities o( all 0!t$ 7ree Pilippines stores an" o!tlets to ens!re tat onl$
2!ali(ie" p!rcasers are serve" an" compliance +it te c!stoms la+s' r!les an"
re%!lations is o&serve".
1...1 Maintenance o( Recor"s
Maintenance o( !p9to9"ate an" s$stematic recor"s. Monitorin% activities are recor"e" in
vario!s (orms o( reports to e((ectivel$ control stora%e' +it"ra+al5release (rom &on"e"
+areo!ses to te stores an" o!tlets
1...; Collection o( 0!ties' Ta*es an" oter Car%es
Te Monitorin% an" Control meas!res are also "esi%ne" to cec# p!rcases in e*cess
o( te privile%e allo+ances (or te p!rpose o( assessin% an" collectin% "!ties' ta*es an"
oter car%es on s!c e*cesses.
1..< Car%es Collection
Assistance is %iven in te collection o( (ees an" oter car%es. Te privile%e to operate
C!stoms ,on"e" =areo!se provi"es (or (ees an" oter car%es to &e pai"
perio"icall$ to ,OC.
1...D Sei:!re o( Gario!s Articles
Articles +ic are ille%all$ +it"ra+n or sol" are lia&le to sei:!re. Te contin!o!s
monitorin% an" s!rveillance con"!cte" &$ c!stoms personnel is aime" at "etectin%
ille%al +it"ra+als (rom te C!stoms ,on"e" =areo!se' sales to !na!tori:e"
persons' an" e*cess p!rcases !pon +ic no "!t$ or ta* +ere pai".
1.1 0!ties an" responsi&ilities o( Personnel
1.1.1 0!t$ Collector
o S!pervises te con"!ct o( personnel in te per(ormance o( teir assi%ne" an"
responsi&ilities.
o Con"!cts occasional spot cec#s o( act!al sales to arrivin% an" transit
passen%ers to see i( te sale is &ein% con"!cte" in accor"ance +it prescri&e" r!les
an" re%!lations.
o Sei:es ille%all$ +it"ra+n or sol" articles p!rs!ant to e*istin% la+s' r!les K
re%!lations.
o Prepares an" s!&mits inci"ent an" "iscrepanc$ reports to i%er a!torities +it
re%ar"s to te con"!ct o( spot9cec#in% activit$.
1.1.. S!pervisor
o Monitor te sales o( all importe" "!t$5ta* (ree mercan"ise in accor"ance +it
e*istin% la+s' r!les K re%!lations.
o Monitors an" recor"s all sales invoices' "ail$ sales an" s!&mits reports tereo(.
o Sei:es ille%all$ +it"ra+n or sol" articles p!rs!ant to e*istin% la+s' r!les K
re%!lations.
o Prepares an" s!&mits inci"ent an" "iscrepanc$ reports to i%er a!torities +it
re%ar"s to te con"!ct o( spot9cec#in% activit$.
1.1.. C!stoms G!ar"
o Ens!res tat onl$ tose articles p!rcase" are ta#en o!t &$ te passen%ers.
o Escorts passen%er +o ave p!rcase" %oo"s in e*cess o( teir privile%e to te
C!stoms E*amination Area an" noti(ies te collector5Appraiser on "!t$ o( te p!rcases
ma"e.
o Con"!cts S!rveillance activities' especiall$ "!rin% pea# sales o!rs.
o Reports to te Collector o( C!stoms or Cie(' C!stoms 0!t$ 7ree Sops 0ivision'
All violations o( c!stoms r!les an" re%!lations tat come to is attention.
1.; Proce"!res
1.;.1 Te Cie(' C!stoms 0!t$ 7ree Sops 0ivision' prepares te Montl$ Sce"!le o(
Assi%nments o( te personnel o( te 0ivision' one (1) +ee# &e(ore te en" o( te mont
an" posts te Sce"!le on te ,!lletin ,oar".
1.;.. Tirt$ (13) min!tes &e(ore ass!mption o( "!t$' te si(t s!pervisor in all area o(
operation' sall m!ster tose assi%ne" to is5er si(t at teir respective areas o(
assi%nment' to>
o Cec# Atten"ance
o Inspect !ni(orms an" p$sical con"ition o( personnel
o Con"!ct &rie(in% on %eneral' an"5or special instr!ctions.
o All 0!t$ personnel station temselves in teir proper areas o( assi%nment' an"
+atc procee"in% as arrivin% passen%ers move tro!% te conco!rse to te 0!t$ 7ree
Sops Stores at te Arrivals an" te Arrival E*tension Area
o At ran"om' Con"!cts cec#s on p!rcasin% passen%er)s stat!s as stampe" on
is5er passport an" veri(ies same +it te passen%er' veri(ies also tat te re2!ire"
p!rcase "ata as &een in"icate" on te passport5airline tic#et &$ te 07P sales
representative.
o As te occasion arises escort passen%er +o as p!rcase" in e*cess o( te
privile%e limit to te C!stoms Arrival Area an" re(ers te matter to a (li%t
s!pervisor50!t$ Collector5Cie(' Arrival Operations 0ivision (or te assessment o(
"!t$5ta* "!e on te e*cess p!rcase5s.
o Appreen" persons +o are not passen%ers' &!t ave availe" temselves o( te
"!t$ (ree privile%es an" sei:e all articles ille%all$ p!rcase".
o Prepare O((ense Report an" escort te person to te 0!t$ Collector or Cie('
Arrival Operation 0ivision (or proper "isposition.
Section ;
Passen%er K ,a%%a%e Clearance Operations J Lello+ Zone
PASSENGER K ,AGGAGE PROCESSING OPERATIONS
(LE88O= ZONE)
1. Scope
Passen%er an" &a%%a%e Processin% Operations involve tose C!stoms activities
!n"erta#en (rom te Caro!sel Area (&a%%a%e Claim Co!nters) to te E*it Gates te
C!stoms Arrival E*amination Area.
.. /nit o( Primar$ Responsi&ilit$
ARRIGA8 OPERATIONS 0IGISION'
PASSENGER SERGICE
Te mission o( te Arrival Operations 0ivision is to (acilitate processin% o( passen%er
an" &a%%a%e tro!% c!stoms' to collect "!ties' ta*es an" oter car%es on prescri&e"
articles' an" to ta#e positive action a%ainst persons eva"in% or attemptin% to eva"e
"!t$' ta*' proi&ition or an$ oter control in (orce at te time &$ virt!e o( te tari(( an"
c!stoms la+' r!les an" re%!lations. Tis action incl!"es te sei:!re' +ere necessar$
o( te %oo"s in 2!estion an" arrest' +ere necessar$' o( persons concerne".
1. 7!nctions o( te Arrival Operations 0ivision
1.1 E*amination o( ,a%%a%e o( Incomin% Passen%ers
Te openin%' searcin% an" veri(ication o( te contents o( &a%%a%e selecte" (or
e*amination' in or"er to assess te lia&ilit$ to "!t$ or ta* on %oo"s "eclare" or not
"eclare" as te case ma$ &e.
1.. Assessment o( 0!ties an" Ta*es
Te "etermination' &$ e*amination o( te amo!nts o( "!ties an"5 or ta*es "!e on an$
article' an" te collection o( s!c amo!nts.
1.1 Sei:!re o( Articles
Te sei:!re' +ere necessar$' o( articles not properl$ "eclare" or proi&ite" articles' in
accor"ance +it la+s' r!les an" re%!lations.
1.; E*amination5Inventor$ an" appraisal o( Sei:e" Articles
Te e*amination5inventor$ o( sei:e"5a&an"one" articles an" te appraisal tereo( as a
pre9re2!isite to sei:!re procee"in% or "isposal.
1.< Processin% o( Re9e*portation Commitments
Te e*amination' appraisal an" classi(ication o( importe" %oo"s s!&4ect to re9
e*portation' to "etermine te amo!nt an" mo"e o( %!arantee tat ma$ &e nee"e" to
protect %overnment interest. (See Anne* G o( tis section)
1.D Processin% o( Certi(icates o( I"enti(ication
Te e*amination K veri(ication o( articles previo!sl$ e*porte" (rom te Pilippines
covere" &$ a certi(icate o( i"enti(ication. (See Anne* - o( tis section)
;. 0!ties an" Responsi&ilities o( Personnel
;.1 Cie( C!stoms Operations O((icer
E*ercises %eneral s!pervision over all activities in te C!stoms Arrival Area.
;.. C!stoms Operations Assistant Cie(
Assists te Cie( C!stoms Operations O((icer an" ta#es over in te a&sence o( te
cie(.
;.1 7li%t S!pervisor5Appraiser
o S!pervises te e*amination' classi(ication an" appraisal o( importe" articles (or
c!stoms p!rposes.
o Assi%ns an" revie+s te +or# o( a team o( e*aminers en%a%e" in te
e*amination' classi(ication an" appraisal o( articles.
o Instr!cts an" a"vises s!&or"inates on c!rrent proce"!res an" r!lin%
o Prepares sei:!res reports
o 0oes relate" +or#.
;.; C!stoms Operations O((icer III5E*aminer
o 0etermines +eter te pac#a%es (or e*amination an" teir contents are in
accor"ance +it te ,a%%a%e 0eclaration' Entr$' Invoices an" oter pertinent
"oc!ments.
o Completes a ret!rn o( te "etaile" "escription o( te articles as 2!antit$'
meas!rement' an" +ei%t an" tari(( classi(ication an" ens!res tat tese articles are not
importe" contrar$ to la+.
o S!&mits samples to te la&orator$ (or anal$sis' +en (easi&le to "o so' an" +en
anal$sis is necessar$ to te proper classi(ication' appraisal an"5or a"mission into te
Pilippines o( importe" articles.
o Carries o!t relate" +or# as ma$ &e assi%ne" to im5er (rom time &$ competent
c!stoms a!torities.
<. Pre9Arrival Operatin% Proce"!res
<.1 7li%t Assi%nments
o Te Cie(' A.O.0.' sall ens!re tat te sce"!le assi%nments are iss!e" in
a"vance o( (li%t arrivals.
<.. 7li%t Sce"!les
Sce"!le" (li%ts are liste" in te +inter an" s!mmer sce"!les (!rnise" &$ te
airlines Operator)s co!ncil (AOC). Notices o( Arrival (or non9sce"!le" e*tra (li%ts sall
&e te &asis (or te preparation o( (li%t assi%nments.
<.1 Composition o( 7li%t Assi%nments
o Te Re%!lar Composition o( a (li%t assi%nment is as (ollo+s>
o One (1) 7li%t S!pervisor5Appraiser
o One (1) COO III5E*aminer (or ever$ (i(teen (1<) passen%ers or as previo!sl$
a%ree" !pon &$ te Collector o( C!stoms an" te AOC.
<.; M!ster o( 7li%t Team
o 7i(teen (1<) min!tes prior to ETA o( a (li%t' te assi%ne" 7li%t S!pervisor sall
m!ster is team at te C!stoms E*amination Area to>
o Cec# Atten"ance.
o Inspect !ni(orms an" p$sical con"ition o( personnel.
o Inspect tool #its.
o Con"!ct &rie(in% on (li%t in(ormation availa&le to incl!"e %eneral an"5or special
instr!ctions.
<.< 0is2!ali(ication (or Ass!min% 0!t$
o 0r!n#enness
o Improper !ni(orms
o P$sical "iscom(ort5sic#ness
o An$ team mem&er +o is !na&le to ass!me "!t$ sall &e reporte" &$ te 7li%t
S!pervisor to te Cie(' Arrival Operation 0ivision' or te "!l$ "esi%nate" 0!t$ O((icer'
(or proper replacement.
D. Arrival Operatin% Proce"!res
D.1 Te team mem&ers ass!me teir respective stations !pon anno!ncement o( te
arrival o( te (li%t.
D.. Con"!ct vis!al assessment an" pro(ilin% o( passen%ers as te$ a+ait c!stoms
clearance. Control in(lo+ o( passen%ers to te e*amination ta&les at a scale o( one
e*aminer to one passen%er or containe"' (amil$ %ro!p.
(See Anne* CK0 o( tis Section an" also Anne* , o( Section . o( tis Man!al (or
Passen%er Ris# Pro(ilin% Gis!al In"icators)
D.1 Con"!ct intervie+ o( passen%ers &ase" on te ,a%%a%e 0eclaration' Passport'
Airline Tic#et an" oter relate" "oc!ments as te e*amination o( te &a%%a%e is
con"!cte" (Anne* C)
D.1.1 Te C!stoms E*aminer at tis point m!st clearl$ esta&lis te o+nersip o( te
&a%s an" contents presente" to im5er &$ te passen%er. A recommen"e" meto" o(
ens!rin% te o+nersip is to !se te (ollo+in%' or similar' 2!estions. Te 2!estions are
sometimes re(erre" to as Aco((in nailB 2!estion' as teir p!rpose is to Anail "o+nB' or
esta&lis o+nersip o( te &a%%a%e an" contents.
o ARE T-ESE A88 LO/RS ,AGSO
o 0O A88 T-ESE ,AGS ,E8ONG TO LO/O
o 0I0 LO/ PACP T-E ,AGS LO/RSE87O
o ARE 7/88L A=ARE O7 T-E CONTENTSO
o -AGE T-E ,AGS ,EEN /NATTEN0E0 SINCE LO/ PACPE0 T-EMO
o -AS ANL OT-ER PERSON ASPE0 LO/ TO CARRL ANLT-ING 7OR T-EMO
D.1.. (or a"vice on ,a%%a%e E*amination See Anne* A o( tis Section.
D.; Process passen%er an" ,a%%a%e
o Clear passen%er an" &a%%a%e +ere are no "!tia&le5 (or(eita&le articles (o!n".
o =ere "eclare" "!tia&le5ta*a&le articles in commercial 2!antities are (o!n"'
escort te passen%er +it is5er &a%%a%e to te Secon"ar$ E*amination Area an"'
a(ter re(errin% tem to te see Anne* I (Terminal Release)
o =ere "!tia&le or proi&ite" %oo"s are (o!n"' an" or te passen%er is oter+ise
s!spect' "!e to pro(ilin% or "ero%ator$ report or intelli%ence' escort passen%er to an
E*cl!sion Room or searc an" appl$ relevant searc proce"!re.
o See Anne* A (,a%%a%e Searc) K , (Searc o( Persons)
o =ere tere are i% "!t$ an"5or ta* articles "etecte"5sei:e" appl$ proce"!re
!n"er Anne* E (proce"!re !pon 0etection5Appreension o( -i% 0!t$5Ta* Articles).
o =ere tere are proi&ite"5&anne" "r!%s "etecte" K sei:e" appl$ proce"!re
!n"er Anne* 0 Part IG (Proce"!re !pon 0etection an" Appreension o( Proi&ite"
0r!%s).
o =ere oter anti9social articles (s!c as (irearms' e*plosives' etc.)
"etecte"5sei:e" appl$ proce"!res !n"er Anne* 7. (proce"!re !pon
0etection5Appreension o( oter Anti9social Articles)
o =ere te passen%er "eclares in&o!n" articles to &e Temporaril$ Importe"' an"
"!e to &e Re9e*porte" !pon is "epart!re' initiate process !n"er a re9E*portation
Commitment or similar arran%ement.
o See Anne* G (Proce"!re (or Processin% Re9E*port Commitment).
o =ere te passen%er "eclares articles +ic are covere" &$ a Certi(icate o(
I"enti(ication' appl$ proce"!re !n"er Anne* - (Proce"!re (or Processin% Certi(icates o(
I"enti(ication)
o To process articles !n"er Terminal Release' appl$ Proce"!re !n"er Anne* I
(Proce"!re (or Releasin% Articles !n"er Terminal Release.)
,AGGAGE ASSISTANCE 0IGISION
INTER8INE ,AGGAGE ROOM OPERATION (I,R)
1. ,ac#%ro!n"
Te esta&lisment o( te Interline ,a%%a%e Room (I,R) is man"ate" namel$>
1.1 Primar$ ,a%%a%e 7!nction
Receives an" an"les te (ollo+in% #in"s o( &a%%a%e place" at te I,R>
o Mista%%e" &a%%a%e
o Erroneo!sl$ o((9loa"e" &a%%a%e
o A"vance or "ela$e" &a%%a%e
o 8e(t &ein" or !nclaime" &a%%a%e
o Transit &a%%a%e (or (orei%n "estinations
1.. Oter ,a%%a%e 7!nctions
o Processes' e*amines an" appraises &a%%a%e &e(ore te same are releases to
claimant.
o Con"!cts inventor$ on all &a%%a%e +ic as &een le(t !nclaime"' (or p!rposes
o( a&an"onment procee"in%s.
1.1 I,R is operate" &$ Pilippines Airlines (PA8) +ic is re2!ire" to post a &on" to
%!arantee compliance !n"er CMO NO. <;961. PA8' !pon (ormal receipt o( te articles
in te I,R is to &e el" lia&le (or an$ loss or "ama%e proportionate to te val!e "eclare"
&$ te o+ner or its lia&ilit$ !n"er e*istin% international a%reements' +icever is lo+er.
1.; /n"er CMO No. <;961 te (ollo+in% stora%e perio"s are provi"e">
o Erroneo!sl$ o((9loa"e" &a%%a%e 9 13 "a$s
o Mista%%e" &a%%a%e 9 < "a$s pl!s < "a$s e*tension
o Transit &a%%a%e 9 %enerall$ 1< "a$s
1.< PA8 is man"ate" to iss!e' s!&4ect to te approval &$ te 0istrict Collector' A
Man!al o( Proce"!res coverin% I,R operations. A""itionall$' as part o( its reportin%
responsi&ilities' PA8 is re2!ire" to s!&mit to te "istrict Collector a montl$ list o( all
!nclaime" or oversta$in% &a%%a%e +ic as remaine" in te I,R &e$on" te perio" o(
stora%e. S!c oversta$in% or !nclaime" &a%%a%e is to &e trans(erre" to te Collector)s
Corral (or "isposition' an" sall not &e release"' i( claime"' +ito!t pa$ment o(
correspon"in% "!ties an" ta*es.
1.D PA8 is re2!ire" also to s!&mit a Montl$ Inventor$ Report cop$ (!rnise" te
0istrict Collector an" te airlines concerne"' o( te contents o( te I,R containin% te
(ollo+in%>
o 0ate o( Receipt o( ,a%%a%e
o Con"ition o( te ,a%%a%e
.. Sit!ation
..1 Since its inception' I,R as &lossome" into an important p!&lic service arm o(
te NAIA C!stomo!se. TO "ate' I,R an"les te (ollo+in% &a%%a%e>
o Mista%%e" &a%%a%e
o Erroneo!sl$ o((9loa"e" &a%%a%e
o Transit &a%%a%e ((orei%n "estinations)
o A"vance or "ela$e" &a%%a%e
o ,a%%a%e (or ASTORAGEB
o Transsipment &a%%a%e (Ce&! 8in#)
o ,a%%a%e A7OR 7OR=AR0INGB
o ,a%%a%e5"!tia&le articles le(t an" (o!n" on a Manila "estine" aircra(t.
... Te "oc!mentar$ re2!irement (or release o( &a%%a%e varies accor"in%l$ to its
class>
o Mista%%e" &a%%a%e re2!ires tele* an" a re2!est (or release (rom PA8.
o Erroneo!sl$ o((9loa"e" &a%%a%e re2!ires te same "oc!mentation a&ove.
o A"vance or "ela$e" &a%%a%e' re2!ires a r!s ta% an" !s!all$ a transit tele*.
o Transit ,a%%a%e' re2!ires presentation o( te ,oar"in% Pass' +it te claimant
personall$ appearin% to claim &a%%a%e accompanie" &$ loa"er. ,a%%a%e is escorte" to
p$sical cec#9in.
o Transsipment &a%%a%e (Ce&! 8in#) re2!ires Transsipment Permit' Air note
an" Gatepass.
o A7OR 7OR=AR0INGB &a%%a%e re2!ires lo%&oo# "oc!mentation' tele*' or
re2!est (or (or+ar"in% an" a release a!tori:ation (rom claimant.
1. 8o%%in% o( ,a%%a%e
A Memoran"!m' iss!e" on 1C A!%!st 1661' implemente" te (ollo+in% meas!res in te
p!&lic interest>
o All &a%%a%e receive" or release" at te I,R m!st &e lo%%e" +it te (ollo+in%
"etails>
o 0ate' Time 7li%t No.' Passen%er)s name.
o Class o( &a%%a%e' i.e. transit' "ela$e"' stora%e' Ce&! 8in#' o((9loa"e"'
mista%%e"' !nclaime" etc.
o Circ!mstances o( release' i.e. o+ner)s claim' tele*' a!tori:ation' ,oar"in% Pass
No.
o Name an" A""ress o( claimant' or a%ent' +o m!st a((i* si%nat!re.
o Co"e N!m&er o( C!stoms E*aminer K Appraiser.
1.1 Collection Report
A Collection Report is to &e (ile" "ail$' so+in%>
o 7li%t I0
o Name o( Passen%er an"5or a%ent
o 0escription o( article(s)
o N!m&er o( pac#a%es an" +ei%t
o ,rea#"o+n an" total o( ta*es K "!ties collecte"
o Co"e n!m&er o( C!stom E*aminer an" Appraiser
o Class o( ,a%%a%e
1.. S!&mission &$ O((icer9in9Car%e o( a montl$ inventor$ in"icatin%' on a Aper
(li%tB' Aper "ateB &asis' te n!m&er o( &a%s receive" an" te n!m&er o( &a%s release".
1.1 S!&mission &$ O((icer9in Car%e o( a montl$ stat!s report o( oversta$in% an"
a&an"one" car%oes' incl!"in% all necessar$ "etails in or"er to (acilitate trans(er to te
Collector)s Corral.
PART II C/STOMS ,AGGAGE ROOM (C,R)
;.1 ,ac#%ro!n"
C!stom Memoran"!m <;961 esta&lise" not one &!t t+o &a%%a%e stores in te arrivals
area. One' te Interline ,a%%a%e Room as &een "isc!sse" in Part II te oter is te
C!stoms ,a%%a%e Room (C,R). ,ot are part o( te ,a%%a%e Assistance 0ivision an"
te$ are sit!ate" at opposite si"es o( te &a%%a%e all at NAIA.
<. 0etails o( te scope an" operation o( te I,R an" te classes o( &a%%a%e
an"le" terein ave &een "isc!sse".
Scope K Operation o( te C,R is as (ollo+s>
<.1 Te C!stoms ,a%%a%e Room receives an" -an"les te stora%e o( te (ollo+in%
classes o( &a%%a%e el" &$ c!stoms' "!e to>
o Ins!((icient (!n"s (or "!ties K ta*es assesse".
o Pen"in% presentation o( an$ permit5clearance iss!e" &$ te %overnment a%enc$
concerne".
o ,ein% el" as a violation o( te c!stoms an" tari(( la+s' as +ell as an$ r!les K
re%!lation an" oter relate" la+s.
o ,a%%a%e +ic as arrive" (rom a (li%t +ito!t ta% or oter i"enti($in% mar#s
an" is le(t !nclaime" in te c!stoms inspection area' prior notice avin% &een iss!e" to
te airline concerne".
<.. Oter 7!nctions o( C,R
o E*amines' con"!cts inventor$ an" appraises all &a%%a%e el" in &on" (e*cept
+ere tis (!nction as alrea"$ &een per(orme" in te ,a%%a%e E*amination Area).
o Recommen"s te (ollo+in% actions +en s!ita&le>
o Release o( &a%%a%e a(ter pa$ment o( "!ties K ta*es.
o Inventor$ an" appraisal o( &a%%a%e5articles +ic ave remaine" !nclaime"' (or
p!rposes o( a&an"onment procee"in%s.
o Per(orms s!c oter actions as ma$ &e re2!ire" &$ te "istrict collector'
C!stoms.
<.1 Oter Provisions o( CMO <;961 +it re%ar" to C,R
o Te C,R sall &e operate" &$ te ,!rea! o( C!stoms !n"er te imme"iate
s!pervision o( te In ,on" Section' ,a%%a%e Assistance 0ivision.
o Te perio" o( stora%e an" te "isposition o( &a%%a%e5articles in te C,R sall &e
%overne" &$ te r!les an" re%!lations +ic ave &een or ereina(ter ma$ &e
presente" &$ te "istrict collector o( c!stoms.
D. Receipt o( ,a%%a%e5Articles (or Stora%e
Receipt o( Articles el" &$ c!stoms an" place" at te C,R sall &e a((ecte" in te
(ollo+in% manner>
o A -el" ,a%%a%e Receipt (-,R) sall &e prepare" &$ te C!stoms E*aminer
a(ter e*amination an" appraisal o( te &a%%a%e as &een con"!cte".
o Te &a%%a%e sall &e +ei%e" prior to act!al receipt o( te same &$ te C!stoms
=areo!seman assi%ne" at te C,R. Terea(ter te C!stoms E*aminer' Appraiser'
=areo!seman an" 0!t$ Collector +ill a((i* teir si%nat!re on te -,R.
Te ori%inal to passen%er' "!plicate to ,.A.0. triplicate to C0M0.
D.1 Report o( /nclaime"5Oversta$in% ,a%s
Te cie( ,a%%a%e Assistance 0ivision sall s!&mit to te 0istrict Collector a montl$
list o( all !nclaime" or oversta$in% articles5&a%%a%e +ic ave remaine" in te C,R
&e$on" te stora%e perio" prescri&e" &$ te 0istrict Collector o( C!stoms.
D.. Montl$ Inventor$ K Report
Te In9,on" Section sall !n"erta#e te montl$ inventor$ o( te contents o( C,R an"
sall report tereo( on te o((icial (orm prescri&e" (or tat p!rpose.
Te same sall &e prepare" &$ te C!stoms =areo!seman concerne"' "!l$ si%ne" &$
te C!stoms E*aminer' C!stom Appraiser' te Cie(' ,.A.0. an" te COA
representative5 Appreen"in% O((icer in tose cases o( alerte" car%oes.
SECTION <
PASSENGER AN0 ,AGGAGE MANAGEMENT MAN/A8
8A= 0IGISION
8EGA8 MATTERS
1. /nit o( Primar$ Responsi&ilit$
=itin te collection 0istrict te' 8A= 0IGISION is te /NIT o( PRIMARL
RESPONSI,I8ITL
1.1 Scope
Since all te activities o( te ,!rea! o( c!stoms are %overne" &$ te 8a+s o( te
Pilippines' it is essential tat te ,!rea! &e %!i"e" &$ traine" an" 2!ali(ie" 8e%al
O((icers. Tis %!i"ance is provi"e" &$ te 8a+ 0ivision +o provi"e le%al a"vice an"
interpretation as an" +en re2!ire".
Tese "!ties incl!"e>
o Assistin% in te en(orcement o( te tari(( K c!stoms la+s' an" all oter la+s' r!les
an" re%!lations relatin% to te tari(( an" c!stoms a"ministration>
o Initiatin% te ,!rea!)s e*ercise o( e*cl!sive ori%inal 4!ris"iction over sei:!re an"
(or(eit!re cases !n"er te tari(( an" c!stoms la+s.
.. Responsi&ilities
o Assists te 0istrict Collector in te le%al aspect o( is a"ministrative
responsi&ilities an" provi"es le%al a"vice an" services to te Collection 0istrictI
o Ren"ers opinion an" r!lin% on c!stoms matters involvin% interpretation an"
application o( la+s an" implementin% re%!lationsI
o Representin% te 0istrict in co!rt +enever s!mmone" &$ s!&poena or ma"e a
part$ liti%ant terein an" colla&orate +it te O((ice o( te Solicitor General in
prosec!tin% cases a%ainst importers5s!ret$ companies lia&le !n"er teir (or(eite" &on"s
an" +en te 0istrict Collector is a part$ "e(en"ant or respon"ent in an$ oter casesI
o Con"!cts investi%ations an" earin% on sei:!res' protests an" oter cases an"
s!&mits (in"in% an" proposes "ecision (or si%nat!re o( te 0istrict CollectorI
o Processes an" s!&mits recommen"ation on all applications (or C!stoms ,ro#er)s
8icence an" oter permits to operate in te C!stoms Zone an" #eeps an" maintains a
c!rrent roster o( "!l$ license" c!stoms &ro#ers an" &ro#a%e (irms an" oter pertinent
recor"s teretoI
o Instit!tes a&an"onment procee"in%s on oversta$in% car%oes an" eval!ates
re2!ests (or te li(tin% tereo(I
o Receives an" processes claims (or re(!n"I
o Eval!ates claims (or re+ar"I
o Acts on Special Po+ers o( Attorne$ an" a!tori:ations relatin% to c!stoms
matters' incl!"in% iss!ances o( clearanceI
o S!&mits perio"ic reports an" oter "ata tat ma$ &e re2!ire"I
o Per(orms oter (!nctions consistent +it te assi%ne" tas#s.