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INTERIM REPORT

Arya Institute of Engineering &


Technology
------------------------------------------------------------------------------------------------------------------------------------


2013-14







Final assessment report of e-governance
Mission Mode Project
Common service Centers
For the
State of Rajasthan










Department of Information Technology
Arya Institute of Engineering & Technology, Jaipur
Rajasthan Technical University, Kota
May-2014



























Final assessment report
for the
Common Service Centers
in Rajasthan











Declaration


I Prabhudutta Ray do hereby declare that the work, which is being presented in the final assessment
report is an authentic record of my own work carried out by me and is not submitted earlier to any other
organization or institute in any purpose.



















Acknowledgement

God is omnipotent, omnipresent and omniscient. I bow before Him for showering His blessings on
me. This report is an outcome of the blessings of God and the good wishes of my parents,
colleagues, friends and students who are working with me in this project.
I am very much grateful to our chairman Sir Dr. Arvind Agarwal for his constant inspiration and
support for completing this report successfully.
I express my gratefulness and appreciation to our beloved Principal Sir Dr. M.L.Gupta and Director
Sir Dr. Surendra Sharma who gave me valuable suggestions during the preparation of this interim
report.
A special word of thanks to our respectful head of Training and placement cell Ms. Gundeep
Chadda and Ms. Roopneet Kaur for her important tips failing which this report would not be
completed in time.
I would like to extend my thanks to Ms. Richa Bhatnagar, Asst. Manager and State Anchor for
CSC project of Rajasthan who gave me valuable suggestions during the preparation of this report.
I wish to express my special thanks to Mr. Ashish Agarwal student of Computer Science &
Engineering branch of Arya Institute of Engineering & Technology who helped me very much in
making this report a reality.

.




Mr. Prabhudutta Ray
Associate Professor & Head
Department of Information Technology
AIET, J aipur


Final Assessment Report Page 1

Table of Contents
1. Introduction
1.1 National e-Governance Plan....3
1.2 Mission Mode Projects....... 4
1.3 Objectives... 5
1.4 Common Services Centres Scheme.6
1.5 Description of the Common Services Centres Scheme....7
2 Operating details of the CSC schemes...9
2.1 Building the Rural hubs....9
2.2. Role of Department of Information Technology, Government of India ...10
2.3 The State Designated Agency (SDA) ....10
2.4 Role of the NLSA...11
2.5 Role of the Service Center Agency (SCA).. ..11
2.6 The Village Level Entrepreneur (VLE)..11
2.7. Description of the CSC Infrastructure...12
3. CSC enabling service transformation.13
3.1 CSC Scheme ..14
3.2 Leveraging CSCs as Business Correspondents....15
3.3 CSC Structure in Rajasthan .15
3.4 SERVICES ..16
3.5 Operational CSCs17
3.6 Network of kiosks...20
3.7 Department wise transactions..22
3.8 Department wise survey...23
4. E-Mitra.25
4.1 E-Mitra Transaction details.26
4.2 Average income per kiosk...27
4.3 Transactions Growth ..27
4.4 Challenges...28
5. Establishment of DOIT&C in Rajasthan State30
5.1 Services offered by the DOIT&C of Rajasthan state...........31


Final Assessment Report Page 2

5.2 About CSC Scheme in the Rajasthan...32
5.3 Objective...32
5.4 Vision & Mission of CSC for State of Rajasthan.32
6. Details survey of CSC scheme implemented in the state of Rajasthan...35
6.1 Implementation steps followed for CSC in the state of Rajasthan37
6.2 CSC Structure in RAJ ASTHAN..37
6.3 Funding collections....38
6.4 SCA Distribution with Revenue Support (Rate) in Rajasthan...38
7. DeGS Responsibilities..39
8. Training and Publicity and review meeting has been done for CSC..46
8.1 Details of Publicity done for CSC Project ................53
8.2 Details of Project Visits by Dignitaries..55
8.3 Project Dashboard from 01-01-2014 to 31-01-2014.56
8.4 District Wise Transactions from 01-01-2014 to 31-01-201456
9. Descriptions of some of the CSC KISOKS visits..59














Final Assessment Report Page 3

1. Introduction
Government of India had launched the Common Service Centre (CSC) Project for providing
sustainable digital access to rural communities and for giving the necessary impetus for upliftment of
the rural community. The project is a strategic cornerstone of the National e-Governance Plan
(NeGP), approved by the Government in May 2006, as part of its commitment in the National Common
Minimum Programme to introduce e-governance on a massive scale.
The National e-Governance Plan of the Government of India envisions making available all
government, social and private sector services in areas of agriculture, health, livelihood, FMCG
products, banking and financial services, utility payments etc. at the citizen's doorstep at an affordable
cost.
Common Service Centers (CSCs) have been conceptualized as the front end service delivery
outlets enabling smooth and transparent governance at village level which will provide all government,
private and social sector services through a single window. The CSCs are not merely service delivery
windows- they are positioned as change agents that will promote rural entrepreneurship, build rural
capacities, and enable community participation and effect collective action for social change through a
bottom up model which focuses on the rural citizen.
Over 1 lack internet enabled kiosks are being setup under this scheme in rural areas across
6,00,000 villages. One kiosk will serve a cluster of 5-6 villages. A total of 6626 kiosks are to be setup
under the scheme in the state of Rajasthan.
1.1 National e-Governance Plan
Over the years, a large number of initiatives have been undertaken by various State
Governments and Central Ministries to usher in an era of e-Government. Sustained efforts have been
made at multiple levels to improve the delivery of public services and simplify the process of accessing
them. E-Governance in India has steadily evolved from computerization of Government Departments
to initiatives that encapsulate the finer points of Governance, such as citizen centricity, service
orientation and transparency. Lessons from previous e-Governance initiatives have played an important
role in shaping the progressive e-Governance strategy of the country. Due cognizance has been taken of
the notion that to speed up e-Governance implementation across the various arms of Government at
National, State, and Local levels, a programme approach needs to be adopted, guided by common vision
and strategy. This approach has the potential of enabling huge savings in costs through sharing of core
and support infrastructure, enabling interoperability through standards, and of presenting a seamless
view of Government to citizens.
The National e-Governance Plan (NeGP), takes a holistic view of e-Governance initiatives across
the country, integrating them into a collective vision, a shared cause. Around this idea, a massive
countrywide infrastructure reaching down to the remotest of villages is evolving, and large-scale


Final Assessment Report Page 4

digitization of records is taking place to enable easy, reliable access over the internet. The ultimate
objective is to bring public services closer home to citizens, as articulated in the Vision Statement of
NeGP.
Make all Government services accessible to the common man in his locality, through common
service delivery outlets, and ensure efficiency, transparency, and reliability of such services at
affordable costs to realise the basic needs of the common man"
The Government approved the National e-Governance Plan (NeGP), comprising of 27 Mission Mode
Projects and 8 components, on May 18, 2006. In the year 2011, 4 projects - Health, Education, PDS
and Posts were introduced to make the list of 27 MMPs to 31Mission Mode Projects (MMPs). The
Government has accorded approval to the vision, approach, strategy, key components, implementation
methodology, and management structure for NeGP. However, the approval of NeGP does not constitute
financial approval(s) for all the Mission Mode Projects (MMPs) and components under it. The existing
or ongoing projects in the MMP category, being implemented by various Central Ministries, States, and
State Departments would be suitably augmented and enhanced to align with the objectives of NeGP.
In order to promote e-Governance in a holistic manner, various policy initiatives and projects
have been undertaken to develop core and support infrastructure. The major core infrastructure
components are State Data Centres (SDCs), State Wide Area Networks (S.W.A.N), Common Services
Centres (CSCs) and middleware gateways i.e National e-Governance Service Delivery Gateway
(NSDG), State e-Governance Service Delivery Gateway (SSDG), and Mobile e-Governance Service
Delivery Gateway (MSDG).
The important support components include Core policies and guidelines on Security, HR, Citizen
Engagement, Social Media as well as Standards related to Metadata, Interoperability, Enterprise
Architecture, Information Security etc. New initiatives include a framework for authentication, viz. e-
Pramaan and G-I cloud, an initiative which will ensure benefits of cloud computing for e-Governance
projects.
1.2 Mission Mode Projects
A mission mode project (MMP) is an individual project within the National e-Governance Plan
(NeGP) that focuses on one aspect of electronic governance, such as banking, land records or
commercial taxes etc. Within NeGP, "mission mode" implies that projects have clearly defined
objectives, scopes, and implementation timelines and milestones, as well as measurable outcomes and
service levels. NeGP comprises 31 mission mode projects (MMPs), which are further classified as state,
central or integrated projects. Each state government can also define five MMPs specific to its individual
needs.


Final Assessment Report Page 5

Central MMPs State MMPs Integrated MMPs
Banking Agriculture CSC
Central Excise & Customs Commercial Taxes e-Biz
Income Tax (IT) eDistrict e-Courts
Insurance Employment Exchange e-Procurement
MCA21 Land Records(NLRMP) EDI For eTrade
Passport Municipalities National e-governance Service
Delivery Gateway
Immigration, Visa and
Foreigners Registration&
Tracking
e-Panchayats India Portal
Pension Police(CCTNS)

e-Office Road Transport

Posts Treasuries Computerization

UID PDS


Education


Health


Treasuries Computerization


Table 1: Different classes of MMPs
1.3 Objectives
The objective is to develop a platform that can enable Government, private and social sector
organizations to align their social and commercial goals for the benefit of the rural population in the
remotest corners of the country. The CSC Scheme is being implemented in a public private
partnership (PPP) framework with a focus on rural entrepreneurship & market mechanisms.
The CSCs has been set up by private entities called as Service Centre Agencies (SCA), who are
appointed by the State Governments.
The CSCs are run by the Village Level Entrepreneurs (VLEs) who are appointed by the SCAs
to run and manage the CSCs at pre-defined locations.


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As on 30th J une 2011, 95710 Common Services Centers have been set up across the country,
covering 31 States/UTs out of the targeted 100,000 centers to be set up - one per every six villages. The
CSCs are being set up in the Public Private Partnership (PPP) mode.
As envisaged under the Scheme, a National level Special Purpose Vehicle SPV has been
formed as a permanent entity to provide ongoing support to the CSCs and to catalyse services to be
channelized through the network. The name of the CSC SPV is CSC e-Governance Services India Ltd.
It is also now proposed to reposition CSCs as a network of Bharat Nirman CSCs to be set up in
each Gram Panchayat as a delivery point of public services for rural areas. Accordingly, additional
150,000 Bharat Nirman CSCs are proposed to set up for the uncovered Panchayats.

1.4 Common Services Centres Scheme
Implemented under the National e-Governance Plan (NeGP) formulated by the Department of
Electronics and Information Technology (DeitY), Government of India, the Common Services Centers
(CSCs) are ICT enabled front end service delivery points at the village level for delivery of Government,
Financial, Social and Private Sector services in the areas of agriculture, health, education, entertainment,
FMCG products, banking, insurance, pension, utility payments, etc. The Scheme is being implemented
in a public private partnership framework with a focus on rural entrepreneurship & market mechanisms.
The CSCs have been set up by implementation partners called as Service Centre Agencies (SCA), who
are appointed by State Designated Agencies (SDAs) through a transparent bid process. The CSCs are
operated and managed by Village Level Entrepreneurs (VLEs) who are appointed by the SCAs. The
location of each of the one lakh CSCs is decided in consultation with the State Designated Agency
(SDA) to serve a cluster of 6-7 villages, thereby covering close to 6.50 lakh villages across India. This is
the worlds largest government approved ICT enabled network and is ideally positioned to strengthen
Indias banking network, by extending the business correspondent network.
To facilitate the successful implementation of the CSC Scheme, a Special Purpose Vehicle (SPV) named
CSC e-Governance Services India Ltd has been incorporated under the Companies Act 1956. The
SPV aims to:
Ensure systemic viability & sustainability of the CSC Scheme
Monitor achievements of the outcomes by the CSCs
Enable delivery of G2C and B2C services through CSCs
Provide a standardized framework for collaborative decision making
Build stakeholder capacity and replicate best practices


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State e-Governance Vision
"The Government of Rajasthan would leverage Information & Communication Technology (ICT) not
only as a tool for improving governance and employment opportunities, but also more significantly as a
means to enhance the quality of life & bridging the socio-economic divide in the state."
Strategy to Realize Vision
Focus on Services, especially G2C
Business Process Reengineering & Change Management
Creation of Service Delivery Platform
Capacity Building
Emphasis on Public Private Partnerships
Sharing of common infrastructure & software, using interoperable standards
Institutional Framework
In place as per the Government of India guidelines











Figure 1: Institutional Framework







Final Assessment Report Page 8

Major Policy Decisions

Utilization of up to 3% plan funds by all government departments for e-Governance.
Impact: Rs 296 Crores in FY12-13 for e-Governance
All government departments to identify and roll-out e-service delivery of minimum two G2C
services.
Policy for use of shared infrastructure
Core NeGP infrastructural elements to be mandatorily shared across the state to deter
departments create their own DCs, WANs, Kiosks etc.
IT skills have been made mandatory for recruitment to the post of LDC and stenographers in
State government.
Incentive on obtaining RSCIT
Rajasthan Guaranteed Delivery of Public Services Act, 2011

1.5 Description of the Common Services Centres Scheme
Implemented under the National e-Governance Plan (NeGP) formulated by the Department of
Electronics and Information Technology , Government of India, the Common Services Centers (CSCs)
are ICT enabled front end service delivery points at the village level for delivery of Government,
Financial, Social and Private Sector services in the areas of agriculture, health, education, entertainment,
FMCG products, banking, insurance, pension, utility payments, etc.


Final Assessment Report Page 9



Figure 2: CSC Frame work















Final Assessment Report Page 10



Figure 3: CSC facility centers

Part of the National e-Governance Plan under Bharat Nirman has the following structure such as
National e-Governance Plan envisages a three pillar model:
State Data Centres Back-end
State Wide Area Networks Delivery Channel
Common Services Centres Front-end
Budgetary allocation of over Rs.27,000 crores for enabling e-Governance Services to the
doorstep of rural citizens
100,000 Common Services Centers to be rolled out by 2008-09.
IL&FS as Program Management Agency to facilitate the rollout in a PPP format.
2 Operating details about the schemes: -
100,000 Common Services Centers in Rural India - 10,000 in Urban India
One CSC to service a cluster of 6 villages 6,00,000 villages networked
CSCs enabled with appropriate IT Infrastructure and Connectivity
Scheme to be implemented in a PPP Framework
Focus on Rural Entrepreneurship & Market Mechanisms
Focus on Private Sector services for quick sustainability
CSCs to be positioned as the retail extension outlets in rural India
No Capital Subsidy but Guaranteed Revenue Support from State/Centre
2.1 Building the Rural Hubs
The task is to integrate the commercial goals of private sector with the larger development goals of
the State as well as Nation
Hence, the Scheme is being deliberately positioned as a multi-dimensional initiative:
Not just e-governance; not just information; not just digital services


Final Assessment Report Page 11

But all that and more based on the Community needs
The Scheme is not about rolling out IT Kiosks but building 100,000 rural businesses
linking rural India to a basket of information, goods and services through end-to-end
demonstrable models

Block diagram of the CSC Structure with the services description












Figure 4: block diagram of the CSC structure

2.2. Role of Department of Information Technology, Government of India
DIT worked as an initiator and catalyst to
Provide Policy & Regulatory Support
Coalesce Central and State support for the CSC Scheme
Undertake necessary approvals at the Central and State level for smooth implementation of the
Scheme
Provide necessary support for delivering e-Governance Services
Facilitate infrastructure Support through SWANS, SDCs



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Provide the Minimum Guarantee Revenue Support
2.3 The State Designated Agency (SDA)
Policy & Regulatory Support at State Level
Facilitate integration of the existing ICT enabled government schemes into the CSC.
Selection of SCAs through a competitive bidding process.
Provide local infrastructure support SWAN, SDC, Land, Space, Power etc.
Coordinate with State Government Departments for enabling eGovernance Services and Content
Facilitate coordination and follow-up at District/Block/Panchayat level
Coordination with Industry Associations and Service Providers
Support Capacity Building efforts
2.4 Role of the NLSA
Programme Management Support at National Level
Creation of a sustainable Business Model.
Formulating a CSC Roadmap for implementation.
Developing a transparent procurement and monitoring process.
Coalesce partnerships & Assist State Governments in selecting the Service
Centre Agencies (SCAs)
Facilitate to mobilize resources from various sources as need felt at the State Level.
Develop Training & Capacity Building Plans.
Knowledge Exchange, Integration of Best Practices
2.5 Role of the Service Center Agency (SCA):
Owner of the CSC business
Set-up the CSCs in a phased manner with the requisite hardware and software,
Select CSC locations to balance equitable spread with sustainability.


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Maintain and manage the CSCs through locally selected and trained kiosk operators after properly
identifying entrepreneurs.
Promote the use of the CSCs in the rural areas through the state-level and local promotion
campaigns.
Interface with the State Government and other stakeholders.
Introduction of new services from time to time including aspects like service charges, collection
and remittance, quality of service parameters, protocols.
2.6 The Village Level Entrepreneur (VLE)
Required Skills
Proximity to customer & understanding of consumer needs.
Trusted by consumer.
Willingness and ability to learn computers and products.
Initiative to tap local revenue generation potential
Provided by the following
Resident of kiosk village
Part investment by kiosk owner
Educated
Support from NLSA with training, content development, linking with other potential
service providers













Final Assessment Report Page 14


Figure 5: CSC with private and public sector

2.7. Description of the CSC Infrastructure

100 150 sq. ft space
2 PCs with UPS
2 Printers (Inkjet +Dot matrix)
Digital/Web Camera
Wired /Wireless Connectivity ( as per availability)
Figure 6: CSC centers
Genset/Inverter, Mobile Phone , Furniture and Fixtures

OS and other software













Figure 7: CSC cervices operational

Total Estimated Cost per CSC: INR 1.25 1.50 lacks (excluding land and building)





Final Assessment Report Page 15

3. CSC enabling service transformation



Figure 8: CSC offered services to the citizen


CSCs would be the platform for fundamental transformation of the ways in which development
challenges would be met in rural India.


Figure 9: services for the citizen









Final Assessment Report Page 16


Figure 10: Enabling service delivery, bridging the digital gap







Figure 11: Enabling rural transformation
3.1 CSC - Scheme

Objective
All Government services should be available to the common man in his locality,
throughout his life, through a one-stop-shop (integrated service delivery), ensuring
efficiency, transparency, & reliability
Number of Proposed CSCs
In India
1,00,000 Common Services Centers
In Rajasthan
6626 Common Service Centers
1 CSC covers 6 villages i.e. 1:6
CSC would be equipped with minimum required IT Infrastructure and would also have
broadband Internet connectivity (256 Kbps).
3.2 Leveraging CSCs as Business Correspondents

On April 26, 2010, the Reserve Bank of India (RBI) has allowed Banks to engage with CSC
Operators/ VLEs as Business Correspondents, for Financial Inclusion by Business Correspondents.
There are a number of advantages for a bank to appoint CSCs as business correspondents/ customer
service points, either directly, through the SCAs or the CSC SPV.






Final Assessment Report Page 17





Figure 12 : Leveraging CSCs as Business Correspondents

3.3 CSC STRUCTURE IN RAJASTHAN

State Designated Agency (SDA) RISL ( Rajasthan Info Service Ltd)
District e- Governance Society (DeGS) Maneuvering arm of SDA in respective districts.
Service Centre Agencies (SCAs) 1. CMS Computers Ltd. for 4055 CSCs in 4 Divisions.
(Ajmer, Kota, J aipur, Udaipur)
2. Vakrangee Software Ltd. for 2571 CSCs in 14 districts
of 3 Divisions. (Bikaner, Bharatpur, J odhpur)
Village Level Entrepreneurs (VLE) As per mandate VLE is to be WOMEN entrepreneur
being selected by the SCA concerned through
advertisement and campaign in rural Rajasthan. However
it has been relaxed since November2010.
Project Management CSC-SPV, GoI

Operational CSCs

3614 operational for B2C services out of which appx 2000 CSCs started delivery of G2C
services.
Remaining CSCs require BSNL connectivity
38 lacs transactions in last FY (11-12)


Final Assessment Report Page 18

825 CSCs with more than 200 transactions per month
25 services (17 G2C and 8 B2C) currently offered (other than SCA)

3.4 SERVICES
State Government is running e-Mitra portal (www.emitra.gov.in) for delivery of G2C services.
For monitoring of operationalisation of CSCs across all stakeholders, www.cscmis.emitra.gov.in
is used
E-Mitra portal is the common interface portal based on Prepaid mechanism.
All the G2C services are delivered in state through e-Mitra portal.
Service =Application +Payment
Typically.
Resulting in a Receipt or Digital delivery
Our interest remains in Government to Citizen (G2C) services, however, to make the kiosk
financially more viable, we encourage Business to Citizen (B2C) services as well.
CSC Services ( G2C & B2C )

SL.No. G2C Services B2C services
1 Utility Bill Payment : Electricity
(DISCOMs) & Water (PHED)
Utility bill payments: Landline and
Mobile (BSNL)
2 Digitally signed certificates for caste,
bonafide, income and solvency.
Utility bill payments Airtel, Reliance,
Tata, Idea, MTS etc. (12 districts)
3 Online applications and payments (RPSC,
Panchayati Raj, PWD etc.)
Financial and Insurance services: ICICI
(Churu, J aipur, J odhpur, Nagaur)
4 Request copies of answer sheets (Board of
Secondary Education)
Online LPG gas booking (J odhpur)
5 NREGS Services DTH recharge Tata Sky, Big TV, Dish
TV (many districts)
6 Digitally signed copies of Land Records
(Niwai, Tonk) RSRTC roadways online
ticketing (Bharatpur, J aipur) ** (in selected
districts)
Pre-paid mobile recharge Airtel,
Reliance, Tata, Idea, Vodafone, BSNL
etc. (many districts)
7 Collection of dues/fees for Rajasthan
Housing Board (J odhpur)

8 Application for PAN card (J odhpur)
9 Application for Ration card (Alwar, Dausa,
J aipur)

10 Application for eGram services (EG1/2)
(Churu, Dausa etc.)





Final Assessment Report Page 19

3.5 Operational CSCs

ROAD AHEAD
Additional 3012 CSCs to be operational
Significantly boost rural kiosks by adding new services:
Replication of digitally signed copies of land records throughout the state
Municipal services: Birth, Death, Marriage certificates etc.
Transport services: Application for learners license and payment of taxes/dues
Increase the total services from current 25 to 91
Including 27 eDistrict and 38 SSDG Phase 1 services
CSCs to be housed in BNRGSKs
Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)
BNRGSK (IT enabled building) are being set up with solar power backup at all Panchayat
Samitis & Gram Panchayat of Rajasthan by Department of Panchayati Raj to provide e- services and
other important facilities such as:
Mahatma Gandhi National Rural Employment Guarantee Scheme (MGNREGS) office
Collection of important data
Networking of Block level offices
Latest progress & Updates of various schemes
Banking counters at panchayat level
Cheap rent @ Rs.1/- per month
Availability of panchayat services
Shifting of CSCs to BNRGSK is under progress
Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)





Final Assessment Report Page 20





































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Training centre at Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)
























Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)
















Final Assessment Report Page 22

3.6 Network of kiosks
The assisted-delivery kiosks network of CSC and eMitra is a key front-end to deliver eServices to the
masses.
Referred to as CSCs in rural parts of Rajasthan
Referred to as e-Mitra kiosks in urban parts
A kiosk enables citizens to get information, avail a service, and make a payment etc. at the convenience
of their neighborhood.
Services
Service =Application +Payment
Typically.
Resulting in a Receipt or Digital delivery
Our interest remains in Government to Citizen (G2C) services, however, to make the kiosk
financially more viable, we encourage Business to Citizen (B2C) services as well.
Some services are running across all districts, few are running in select districts.
Eservices in all districts
G2C B2C
Utility bill payments: Electricity (DISCOMs) &
Water (PHED)
Utility bill payments: Landline and Mobile
(BSNL)
Digitally signed certificates for caste, bonafide,
income and solvency.

Online applications and payments (RPSC,
Panchayati Raj, PWD etc.)

Request copies of answer sheets (Board of
Secondary Education)






Final Assessment Report Page 23

Eservices in selected districts
G2C B2C
Digitally signed copies of Land Records (Newai,
Tonk)
Utility bill payments Airtel, Reliance, Tata,
Idea, MTS etc. (12 districts)
RSRTC roadways online ticketing (Bharatpur,
J aipur)
Financial and Insurance services: ICICI
(Churu, J aipur, J odhpur, Nagaur)
Online LPG gas booking (J odhpur)

Other services in selected districts (Non eServices)
G2C B2C
Collection of dues/fees for Rajasthan Housing
Board (J odhpur)
Pre-paid mobile recharge Airtel, Reliance,
Tata, Idea, Vodafone, BSNL etc. (many
districts)
Application for PAN card (J odhpur) DTH recharge Tata Sky, Big TV, Dish TV
(many districts)
Application for Ration card (Alwar, Dausa,
J aipur)

Application for eGram services (EG1/2) (Churu,
Dausa etc.)


Kiosks
A wide network of kiosks facilitates for the delivery of eServices.
Urban (e-mitra) Rural(CSC)
974 3544

Our target is to increase this further, particularly in rural areas Rajasthan government need more
services to achieve this.


Final Assessment Report Page 24

Kiosks: Growth











Figure14: status total no Kiosks
3.7 Department wise transactions
Our key stakeholders for these transactions are:
DISCOMs PHED Digitally signed
certificates
BSNL Others
55% 18% 15% 5% 7%

Money handled by our network (1
st
J an 2010 31
st
Mar 2012, 27 months)
DISCOMs Rs 2274 crores
PHED Rs 106 crores
Digitally signed certificates, launched in May 2011, is a remarkable success, with 1.6 lac
transactions in J une 2012 alone!
More than 50 lacs online recruitment apps received for RPSC and Panchayati Raj.



Final Assessment Report Page 25

DISCOMs and PHED
Departmental counters and agents for utility bill payments hamper our kiosk network and result
in non-uniformity across the state.
DISCOM transactions via our kiosks: 30-40%
PHED transactions via our kiosks: 70-80%
And, 73% of our business is from DISCOMs and PHED
1. Accept utility bill payments (from citizens) solely through our kiosk network.
2. Accept new connection request additionally via our kiosk network.
Revenue department
Great success with the pilot of digitally signed copy of land records in Newai, Tonk
40 transactions/day from 1 kiosk @ Rs 30 from citizen
Replicate the pilot throughout the State!
Potential of 2-3 lacs transactions/month
3.8 Department wise survey
Revenue, Home & Social Justice departments
1. Income, Solvency, Bonafide & Caste certificates to be mandatorily digital and to be solely
delivered via our kiosk network.
2. Other certificates: Minority, Central caste, Central OBC certificates etc. to be additionally
delivered via our kiosk network.
Citizen convenience to seek a service, reduced foot-falls in govt. office and less-paper delivery of
service, plus:
Benefits of secure verification of a DSC, digital data backup, audit trail etc.
Urban Local Bodies UITs and Municipalities
1. Birth, Death & Marriage registration certificates to be additionally & digitally delivered via our
kiosk network.
2. Integration with existing web-enabled software (pilot in Bhilwara) to enable:
a. All trade licenses


Final Assessment Report Page 26

b. Community hall booking
c. Lease assessment, mutation, transfer
d. Payment of taxes and dues
Transport department
Provide an additional channel for delivery of transport services including payments.
Great demand for learners license. The process can be simplified for the citizens, for it may be
digitally delivered via our kiosk network.
1. Learners license to be additionally & digitally delivered via our kiosk network, including
payments.
2. All other taxes/deposits to be alternatively paid at our kiosk network.
Social Justice department
1. Application for old age, handicapped and widow pensions to be made at our kiosk network.
2. Integrate with existing NIC software to enable this.
Rajasthan Housing Board
Provide an additional channel for payments of taxes/dues and deposits.
1. All taxes/dues/deposits to be alternatively paid at our kiosk network.
Panchayati Raj & Rural Development departments
IT services under the NREGA scheme are currently being executed by third-parties: man-with-
machine.
1. All NREGA IT services to be preferentially/solely given to our kiosk network.
(A rate circular for various activities has already been issued to promote kiosks in general.)
2. Data entry work on the accounting software of the Panchayati Raj (PriyaSoft) to be given to our
kiosk network.
Election department
Photography for EPIC (Election Photo Identity Card) is carried out, once a month, at Tehsil
level.
1. EPIC photography through a web-cam attached to computer to be done at our kiosk network.


Final Assessment Report Page 27

Technical and Medical Education
1. Application for online examination and deposit of fees to be mandatorily delivered via our
network.
RPMT, RPET, MAT etc.
Based on the RPSC pattern
Students need not visit the bank to deposit the fees.
Government recruitments
1. Application for online recruitment and deposit of fees to be mandatorily delivered via our
network.
Based on the RPSC, Panchayati Raj etc. pattern
Applicants need not visit the bank to deposit the fees.
4. E-Mitra
Urban CSC =e-Mitra
Electronic service delivery kiosks, novel state initiative for urban areas, launched in 2002
974 kiosks operational across the State
More than 17 lakh transactions per month.
Introduced issuance of digitally signed certificates last year
More than 5 lakh digitally signed certificates have been issued through the CSC and e-Mitra
network
Started digitally signed copy of Land Record in Newai (Tonk), Apr 2012.
Started applications for copies of answer sheets of BSER, Ajmer, J ul 2012
More than 30 lakh consumers served through CSC and e-Mitra network in March 2012
ROAD AHEAD
Merge into SSDG
Delivery of additional services on the e-Mitra platform
Automated payments reconciliation and disbursement


Final Assessment Report Page 28

Extended integration with online payments
Kiosks ( e-Mitra + CSCs) : Growth












Figure 15: Kiosks ( e-Mitra + CSCs) : Growth
4.1 TRANSACTIONS
Success of an e-Governance implementation is truly measured by the number of citizen
transactions it commands!
Total
Transactions
(in lacs)

March 2012 April 2012 May 2012 June 2012 July 2012

30

15

18

17

20






Final Assessment Report Page 29

4.2 Average income per kiosk
Total Number of Transactions for J uly2012 =20 Lac
SL. No 3 major services Transaction J uly
2012
Commission Rate
(Rs.)
Income
1 Utility bill payments 1460848 4 Rs. 5843392
2 Digital certificates 429649 30 Rs. 12889470
3 RPSC 14543 10 145430
TOTAL Income from three G2C services 18878292
Total number of Kiosk 4588
Therefore, Average income per kiosk by G2C Services 4114

Centres also earning additional income from B2C services appx Rs.1500- 2000/- per month
4.3 Transactions Growth











Figure 16 : Transactions Growth



Final Assessment Report Page 30

4.4 Challenges
Fund Transfer
Total Revenue Collected through CSC & emitra Kiosks for the FY 11-12 is Rs. 2059
Crores
Problem in Fund transfer in different stakeholders bank accounts
Non availability of Banks in rural areas; Channelizing through Business correspondents
activity
Non availability of Broadband Connectivity in rural areas
Provision of V-SAT at GP & PS is under progres















Detailed survey for implementation of
Common service centers in Rajasthan



Final Assessment Report Page 31











5. Establishment of DOIT&C in Rajasthan State
Much before the era when IT became a buzzword in 1987, the State Government of Rajasthan
has established a Directorate of Computers, headed by an officer from the Indian Administrative
Services cadre, with objectives ranging from formulating the policies & creating awareness to provide
technical consultancy to the State Government Departments for computerization. A separate cadre
comprising computer professionals System Analysts, Analyst-cum-Programmers, Programmers,
Assistant Programmers and Informatics Assistant was specially created to implement computerization
projects. The details of the formation of this body are as follows
1987 Department of Computers under Planning Department
01 April 1988 Constituted as Directorate of Computers
30 September 1997 Renamed as Directorate of Information Technology
13 May 2002 Renamed as Department of Information Technology & Communication
Thereafter in the year 1997, the Department was renamed as Department of Information Technology. In
the year 2002, the Department was rechristened as Department of Information Technology &
Communication. The mandate of the department, now, is as under :
Act as a Nodal Agency for computerization in Rajasthan.



Final Assessment Report Page 32

Formulate Policy and guiding principles regarding computerization and monitor their
implementation.
Develop new areas for computerization.
Create awareness, promote and propagate use of computers and modern office equipments in
Government Departments and Organizations. Arrange and co-ordinate for this purpose
Refresher Courses / Seminars / Workshops / Trainings. Publish important literature and manuals
and distribute them.
Co-ordinate between State Government, Semi-Government and Government of India agencies
concerned with computerization.
Co-ordinate computerization projects taken up in the State Government agencies.
Provide technical advice to State agencies for preparation of feasibility report.
Provide technical advice for selection, procurement, installation and implementation of
customized and standard hardware and application software.
Recruitment and cadre management of computer professionals under the control of the
department.
Co-ordinate development of standards and Codes for data collection, compilation and
dissemination.
Take up other jobs as may be appropriate in the interest of computerization in the State.
All establishment matters relating to officers and staff under the administrative control of the
Computer Department other than the matters allotted to the Departments of personnel, General
Administration and Finance Department.
5.1 Services offered by the DOIT&C of Rajasthan state
Government To
Government(G2G)
Government
ToBusiness(G2B)
Government
ToCitizen(G2C)
Aadhar (UID) BIP(Single Window system) Apna Khata: Land Records
Computerization
Biometric Attendance System eProcurement BPL Census
Chief Minister Information System RSWAN Common Service Centre
e-Secretariat State Public Procurement
Portal
e-Gram
File Tracking & PUC Monitoring
System
VAT e-Mitra


Final Assessment Report Page 33

IFMS e-Sanchar
LITES

e-Sugam-Public Grievances
MIS Portal for RGDPS Act, 2011

Individual Beneficiary
Schemes
Rajasthan Legislative
Assembly(OASYS)

m-Services
SIPF Online

Rajasthan Online
Scholarship System


Rajasthan Public Service
Commission

Registration & Stamps

RSRTC eTicketing

Vahan & Sarthi

Vikas Darpan

Wildlife Safari Online
Booking

Apna Khata: Land Records
Computerization
5.2 About CSC Scheme in the Rajasthan
Common Services Centers Scheme is part of the National e-Governance Plan. The CSC is a
strategic cornerstone of the National e-Governance Plan (NeGP), approved by the Government in May
2006, as part of its commitment in the National Common Minimum Programme to introduce e-
governance on a massive scale. The CSCs would provide high quality and cost-effective video, voice
and data content and services, in the areas of e-governance, education, health, telemedicine,
entertainment as well as other private services. A highlight of the CSCs is that it will offer web-enabled
e-governance services in rural areas, including application forms, certificates, and utility payments such
as electricity, telephone and water bills.
The Scheme creates a conducive environment for the private sector and NGOs to play an active
role in implementation of the CSC Scheme, thereby becoming a partner of the government in the
development of rural India. The PPP model of the CSC scheme envisages a 3-tier structure consisting of
the CSC operator (called Village Level Entrepreneur or VLE); the Service Centre Agency (SCA), that
will be responsible for a division of 500-1000 CSCs; and a State Designated Agency (SDA) identified
by the State Government responsible for managing the implementation over the entire State.


Final Assessment Report Page 34

The CSCs would provide high quality and cost-effective video, voice and data content and
services, in the areas of e-governance, education, health, telemedicine, entertainment as well as other
private services. A highlight of the CSCs is that it will offer web-enabled e-governance services in rural
areas, including application forms, certificates, and utility payments such as electricity, telephone and
water bills.
5.3 Objective
All Government services should be available to the common man in his locality, throughout his life,
through a one-stop-shop (integrated service delivery), ensuring efficiency, transparency, & reliability
Number of Proposed CSCs
In India
1,00,000 Common Services Centers
In Rajasthan
6626 Common Service Centers
1 CSC covers 6 villages i.e. 1:6
CSC would be equipped with minimum required IT Infrastructure and would also have broadband
Internet connectivity (256 Kbps).

5.4 Vision & Mission of CSC for State of Rajasthan
Government of India has formulated the National e-Governance Plan (NeGP) with the vision of
providing all government services in an integrated manner at the doorstep of the citizen at affordable
cost. To achieve this larger mission of the NeGP, the Department of Information & Technology (DIT),
Government of India, has planned to rollout out 100,000+Common Services Centers (CSCs) across the
country especially in rural areas by March 2011.
The Common Services Centers (CSCs):
CSCs are envisioned as the front-end delivery points for Government, private and social sector
services to rural citizens of India.
The objective is to develop a platform that can enable Government, private and social sector
organizations to align their social and commercial goals for the benefit of the rural population in the
remotest corners of the country through a combination of IT-based as well as non-IT-based services.
The Common Services Centers Scheme envisages provisioning of the B2C services along with
the G2C services. The SCA will have to integrate and coordinate with the various B2C Content
providers. The entire responsibility for gathering the functional requirements of B2C services,
development and deployment of the services rests with the SCA.
Commercial Services
Mobile Recharge


Final Assessment Report Page 35

Insurance Services
The SCA would manage relationships with the SDA for provision of G2C Services through the
CSCs. The SCA will also be required to interface with the other State Government Agencies and
collaboratively work on improvement of services offered and introduction of new services from time to
time. The SCA would also take the onus of collecting the already digitized data from various
Government departments at Taluka / GP level, and upload the same on the central server. This would be
critical to consolidate.
G2C services
E-Mitra
B2C Services
Airtel Mobile
Food Departement New Ration Card
Planning Form EG2
R P S C Examination Fees
B.S.N.L. LandLine Bill Payment
ICICI Pru. Life Insurance Payment
B.S.N.L. Mobile Bill Payment
Income Tax - PAN Card Service
P.H.E.D. Rural Water Bill Payment
J DR VVNL Electricity Bill Payment
Revenue - Application for Income/ST/Bonafide
P.H.E.D. Urban Water Bill Payment
AVVNL Electricity Bill Payment
J VVNL Electricity Bill Payment
R P S C Exam Form Fill
Panchayat Birth Certificate
Vodafone Mobile
B2C Services examples
1. MOBILE RECHARGE SERVICE:
Mobile Phone, a boon to mankind, no longer is a luxury item but instead has become a
necessity in every ones life. It has emerged as a strongest technology to bridge digital divide between
urban haves and rural have not. Government and private agencies have also started using Mobile
Phone to deliver citizen and business services to common man. Within two decades of its launch in


Final Assessment Report Page 36

India, mobile phone has reached at remote rural hamlet despite the much known hurdles like lack of
connectivity and electricity and low level of literacy. In the other side, it has created lakhs of direct and
indirect job opportunities for youths. It has emerged as a delivery channel for different kind of services
and now anyone can transfer amount from one bank account to another using their mobile phone. After
the launch of 3G technologies in India users are able to access health, educational, agricultural,
infotainment services on their mobile phone.
Services available regarding MOBILE RECHARGE are as under-
MOBILE PIN RECHARGE: -
The mobile can be recharged by using Mobile PIN Recharge service that is provided at CSC
Centres.
MOBILE e-RECHARGE:-
Mobile e-Recharge service is also available at CSC centres.
DTH RECHARGE:-
DTH Recharge service is also available
2. INSURANCE:
Services available regarding INSURANCE are as under-
LIC General Insurance Premium Payment
G2C Services: -
E-Mitra is an integrated project to facilitate the urban and the rural masses with maximum
possible services related to different state government departments through Lokmitra-J anmitra
Centers/Kiosks. The e-Mitra Project integrates LokMitra (an urban centric e-government project) and
J anMitra (a rural centric e-enabled service delivery system) so as to bring together all the departments
under one roof in an efficient, transparent, convenient and friendly manner using IT in all or any aspects
of citizen service to maximize speed, accountability, objectivity, affordability and accessibility from the
perspective of the citizens. Various Citizen-centric services of Government departments are being made
available in integrated form through 'e-Mitra' centers / kiosks also known as service & information
delivery points. This project has been implemented across 32 districts under Public-Private Partnership
(PPP) model.
The key objectives of the project are as mentioned below:-
Provide for hassle free one-stop solution to the citizen.
Unified e-services platform minimize multiple interaction points for the citizen and hence
reducing the wastage of valuable time.
Combines best features of LokMitra & JanMitra models.
Enhanced services basket more departments including private sector services.
Uniform information interchange architecture.


Final Assessment Report Page 37

Public-Private Partnership model for Front Offices.
Back Office to be owned by Government but operated by Technology Partner.
Will provide employment to over 2000 educated youths.
Uses real time, Internet & batch processing modes.
Being expanded across the state in phased manner.
6. Details survey of CSC scheme implemented in the state of Rajasthan
The Government of Rajasthan would leverage Information & Communication Technology (ICT)
not only as a tool for improving governance and employment opportunities, but also more significantly
as a means to enhance the quality of life and bridging the socio-economic divide in the State. The State
Government intends to make conscious efforts to see that benefits of IT/ ITeS in terms of employment
generation and economic up-liftment percolates to all sections of the society, particularly to those living
in rural and remote areas.
E-Governance Framework includes:
Adherence to the vision of IT Policy 2007
Timely completion of Core NeGP projects in the State
Standardization and Security Aspects
Capacity Building
End-to-end Service Delivery under:
Government to Citizen (G2C) Services
Government to Citizen (G2C) Services
Business to Citizen (B2C) Services
Government to Government (G2G) Services
Based on the real survey there are several information has been captured that are categorized in to the
different disciplines which are describe the following format.
A) Introduction
B) Activities Completed so Far
1. Institutional Framework of CSC in Rajasthan
2. Setting up of services delivery portal
3. Setting up of a robust monitoring mechanism
4. Preparation of training material for VLEs
5. Digital Certificates
6. Integration of G2C e-Mitra portal with B2C portals of SCAs
7. Integration with Payment Gateway Aggregator


Final Assessment Report Page 38

8. Integration of Online Fund Transfer Module with eMitra
9. Integration of eMitra with CSC SPV portal for prepaid services
C) Next Steps
1. Service Basket Enhancement
2. Publication of bimonthly newsletter
D) Fund Utilization
Introduction
The National e-Governance Plan of the Government of India envisions making available all
government, social and private sector services in areas of agriculture, health, livelihood, FMCG
products, banking and financial services, utility payments etc. at the citizen's doorstep at an affordable
cost. Common Service Centers (CSCs) have been conceptualized as the front end service delivery
outlets enabling smooth and transparent governance at village level which will provide all government,
private and social sector services through a single window. The CSCs are not merely service delivery
windows- they are positioned as change agents that will promote rural entrepreneurship, build rural
capacities, and enable community participation and effect collective action for social change through a
bottom up model which focuses on the rural citizen.
Over 1 lack internet enabled kiosks are being setup under this scheme in rural areas across
6,00,000 villages. One kiosk will serve a cluster of 5-6 villages. A total of 6626 kiosks are to be setup
under the scheme in the state of Rajasthan.
B. Activities Completed so Far
1. Institutional Framework of CSC in Rajasthan:-



Final Assessment Report Page 39

Figure 18: block diagram Institutional framework of CSC
6.1 Implementation steps followed for CSC in the state of Rajasthan
The implementation of CSCs is being done through a public private partnership (PPP) model
with the following key players:
Level 1:
A village level entrepreneur (VLE) (loosely analogous to a franchisee) sets up a CSC kiosk in
the village to provide services to rural consumers in a cluster of 5-6 surrounding villages.
The Government of Rajasthan has decided that women will be given priority for selection as
VLEs in Rajasthan. At present, 6316 VLEs are providing a basket various B2C and G2C services in all
33 districts of Rajasthan
Level 2:
The Service Center Agency (SCA) (loosely analogous to a franchiser) is the operator which
manages; trains and builds the VLE network across the district. An SCA can service one or more
districts in a state with one district covering approximately 100-120 CSCs.
In the seven divisions of the State, four divisions are handled by one SCA while in the remaining three
divisions M/s Vakrangee Software Ltd is acting as the SCA.
Name of SCA Divisions
M/s Vakrangee Software Ltd Bharatpur, Bikaner, J odhpur (14 districts)
M/s CMS Computers Limited, J aipur Ajmer, J aipur, Kota, Udaipur (19 districts)
Level 3:
The State Designated Agency (SDA) facilitates the implementation of CSC scheme within the state. It
is primarily responsible for providing policy, content, financial and other support to the SCAs in the state.
RajCOMP is the SDA for the state of Rajasthan. RajCOMP Info Services Ltd is the SDA for the state of
Rajasthan.
6.2 CSC STRUCTURE IN RAJASTHAN
State Designated Agency (SDA) Rajasthan State Designated Agency For Computers
(RajCOMP)
Service Centre Agencies (SCAs) 1. CMS Computers Ltd. for 4054 CSCs in 4divisions.
(Ajmer, Kota, J aipur, Udaipur)
2. Zoom Developers P Ltd. for 2572 CSCs in 3
Divisions. (Bikaner, Bharatpur, J odhpur)


Final Assessment Report Page 40

Village Level Entrepreneurs (VLE) As per mandate VLE is to be WOMEN entrepreneurs to
be selected by the SCAs.
National Level Services Agency (NLSA) IL&FS

6.3 Funding collections
Total Project Cost
Rs. 106.40 Crores calculated on following normative value
The SCAs to be provided a 'Guaranteed Revenue Support from Government (maximum Rs.
3333/ Per Month Per CSC)
4% of the total project cost has been kept as administrative charges to roll out the project by SDA.
Funded by the Government of India on a 50:50 basis.
The State share is being funded by Government of India in form of Additional Central Assistance
(ACA).

6.4 SCA Distribution with Revenue Support (Rate) in Rajasthan

The distributions of all 7 divisions to both SCAs are as per the following chart

Sr.
No.

Divisions Service Centre Agency Rate in Rs.
Per
month per
CSC
Number of
CSC in
respective
division
Per year
expenditure
1 Jaipur CMS computers Ltd 200 1156 Rs. 28.00 lacs
2 Ajmer CMS computers Ltd 940 878 Rs 99.00 lacs
3 Kota CMS computers Ltd 840 706 Rs 71.00 lacs
4 Udaipur CMS computers Ltd 640 1314 Rs 101.00 lacs
5 Bharatpur Zoom Developers P Ltd 1440 607 Rs 105.00 lacs
6 Bikaner Zoom Developers P Ltd 1040 1014 Rs 127.00 lacs
7 Jodhpur Zoom Developers P Ltd 2700 951 Rs 308.00 lacs
Total 6626 Rs. 839 lacs
(3356lacs for 4 yrs)



Final Assessment Report Page 41

SCA will have to provide minimum revenue support of Rs.1,000/- (Rs. One thousand)/month or 50% of
the revenue support quoted, whichever is higher, every month to the Village Level Entrepreneurs for the
entire project period.

FUND FLOW
SDA will online transfer the revenue support to SCAs
SCAs have been directed to open the Bank account of each VLE
SCA will transfer the minimum revenue support of Rs.1000/- to VLE
OR, 50% of the revenue support quoted, whichever is higher,
Monitoring Mechanism developed for this above fund flow by SDA
Fund transfer will generate sms / email to VLEs automatically & acknowledgment
process.
SDA ensure timely disbursement of Commission charges and revenue support to VLE online.

7. DeGS Responsibilities
1. Signing of MOU :
a) Signing of MOU between DeGS & SCA as per the lines of E-Mitra.
b) Copy of draft MOU is available in Guidelines at (www.rajasthan.gov.in)
2 .Appointment of Nodal officer:
a) To provide support to SCA by issuing order & guidelines at block and district level as well as
appointment of Nodal Officer as overall in charge of CSC activities. The list of such nodal officers &
their contact details may be sent to SDA
3. Formation of District and Block Level Committees:
a) Formation of District & Block level Committees to coordinate & monitor the overall scheme
as per the guidelines
4. VLE Identification:
a) VLE identification is to be chosen by SCA however, DeGS may provide support in selection of
VLE in form of suggesting & sharing information available / working such group of women or
individuals such as NGO, SHGs, Anganwadis, etc.
b) Preferred eligibility criteria of VLE:
1) As per decision taken by Government of Rajasthan all VLEs has to be Women.
2) Essential minimum education qualification of the VLE should be a 10th pass from any


Final Assessment Report Page 42

recognized board.
3) Preference should be given to local candidates from the CSC village.
4) The VLE should be fluent in reading and writing the local dialect as well as have basic level
knowledge of English language.
5) The VLE should preferably have a certificate from any computer institute showing that she
knows the basic operations of the computer and usage of standard applications.
5. Location Identification:
a) Since there is formal legal agreement between the SCAs & VLEs, it is for them to choose the
appropriate location in identified village for setting up CSCs. However, with a view to expediting &
facilitating the whole process, you are requested to issue appropriate action to the SDOs/ Tehsildars /
BDOs in order to facilitate whole process.
b) Criteria for choosing a location:
Population density
Commercial / Financial Institutions.
Gram Panchayat Village headquarter
Post and telegraph
Education and health Facilities
c) Although, DOIT&C has deployed a accountant at each district under FMS of e-Mitra, It is suggested
that a Govt. Accounts may also be involved for overall supervision.
d) Creation of Awareness of CSCs in proposed location of the Village:
To achieve this, a full day workshop on CSC needs to be organized with the active participation
of some key personalities in the area such as the Gram Sarpanch / Pradhan, Patwari, School
Headmaster, Village Level Officer, Postmaster and Mahila Pramukh. Apart from them, invitation
must be extended to self help groups, Community Based Organizations, womens organizations,
health workers, farmers cooperatives, student etc.
The day can be structured into several meaningful sessions that comprises of discussions,
entertainment, audio- visual and poster campaigns, competitions, seminars, Local media/Cable,
bulk SMS, Posters at Pancyayat/GP/selected villages.
To finance the awareness programme, SDA (Raj COMP) will release a suitable amount not
exceeding Rs.500/- each to the CSCs from the Administrative Expenses Budget and if required.
6. Certification of CSCs:
1. DeGS will depute the nodal officer at block and Tehsil level depending on the volume of CSCs
to be certified by each officer in their respective jurisdiction.
2. Time limit has to be framed. ( Maximum 7- 10 days)


Final Assessment Report Page 43

3. The nodal officer will visit the CSC location and verify the IT & physical Infrastructure, Last
mile connectivity, display boards, Legal VLE SCA relationship, Citizen CSC charter etc.
4. After verifying and obtaining the report he / she will update on the website
www.miscsc.emitra.gov.in
5. All Formats for certifications are available at www. rajasthan.gov.in.

7. Revenue Support:
SCAs will submit the bill on monthly basis for the Revenue support to DeGS which DeGS will
verify and reconcile on lines of MOU signed with SCA. After verification bills will be forwarded to
SDA for reimbursement of claim.

8. G2C Services:
DeGS will sign the MoU with the line departments as per the E- Mitra framework


9. Commission Charges on G2C Services:
Commission Charges will remain same as per the E- Mitra Framework.
10. G2C Services frame work followed in Rajasthan
G2C services are as per framework of E mitra
First Phase of Services in CSC:
Land Records (Letter issued to BoR - waive off registration/licence fees Apex committee
approved)
Domicile/Bonafide certificate (Core group formed by Home Department)
Letter issued by Panchayati Raj Department to CEO for providing space to CSC in Panchayat
premises and various services of Panchayati Raj will be channelized through CSCs

11. B2C / B2B Product & Services

Products & Services Range



Final Assessment Report Page 44

IT based
Online jobs Plumber, Electricians,
Carpenters, Vendors
Matrimonial
Low cost paid classified service
Internet browsing

VOIP based calling
Bank accounts
Photo printing
Weather patterns
Ticket booking
Non IT based
Telephone recharges
Microfinance
Satellite TV recharges
Courier

Microfinance
Insurance
STD/ PCO/Fax/Photostat
Education
Physical goods
FMCG
Non perishable items
Cigarettes
Hardware construction
Cement
Home electrical

Health Over the counter drugs,
Condoms, Sanitary napkins
Agriculture inputs
Seeds, Fertilizers,Agriculture
implements, Pumps
Clothes / Bangles / Shoes
Stationary



Present Product & Services

S.No Type of Service Service Detail
1 e-Education Skill Builder Basic Computer Knowledge
Program
2 Comm. Photography Photo replica / Photo Imaging
3 Rural Survey On Demand Survey
4 Prepaid Services Mobile Recharge / Hotel Booking/ IRCTC/ TATA / SKY /
DISH TV/ Insurance / Premium Payments
5 Placement Services J ob Portal and Resume Builder


Final Assessment Report Page 45

6 Insurance Services Rural Insurance Scheme
7 HR Development Man power selection and placement
8 Telemedicine Health consultancy
9 Agricultural Services Product List attached
10 E-Tutor CBSE syllabus courses

12. per Transaction Charges

In addition to Revenue support, SCA is eligible for following commission charges towards
delivery of G2C services. (Circular has already been issued by Government of Rajasthan).

SL. No Name of
Service
Transaction Rate
(inclusive of taxes etc)
Revenue Share between
SCA and the SDA/State
Government
1 Submission of
Application
Forms/Grievances
Rs. 9 per transaction to be
recovered from citizens





10% of the transaction charges to
be paid to SCA/VLE will be
retained by the respective e-
Governance Society for all
services.
2 Information
Services
Rs. 5 per transaction to be
recovered from citizens
3 Utility bill &
other government
dues
Rs. 3.95 per transaction to
be reimbursed by the
concerned Department
4 PHED water bill
(for urban areas)
Rs. 2 per transaction to be
reimbursed by the
concerned Department
5 PHED water bill
(for rural areas)
Rs. 1 per transaction to be
reimbursed by the concerned
Department

Service tax & other taxes were not applicable at the time of e-mitra roll out
In CSC it has been taken care and are included in above charges and borne by SCAs
13. Connectivity at CSC
E-mitra:
Based on Client server architecture due to lack of connectivity
CSC:


Final Assessment Report Page 46

Based on web based application for G2C transactions due to availability of Broadband Internet
Connectivity at all CSCs
Due to delay in implementation of R-Swan, DoIT is establishing Vertical connectivity between
District data Centre to State Data Centre
14. Services provided through CSCs
There are several services has been provided by the CSC centers which can be categorized in to
theG2C Services and B2C services.
SL
No.
G2C Services B2C Service
1 Collection of Dues and monthly installment of Rajasthan
Housing Board (only for Pratapnagar Scheme, J aipur)
E-Tickets of Railway & Airlines
2 Fee collection for all government and PSU recruitments Payment of Land Line & Cell One
bills (BSNL)
3 Admission to course technical courses of all government
institutions
Western Union Money Transfer
4 Online applications and payments for various recruitment
exams of RPSC, Rajasthan Police Service, Panchayati Raj,
Public Works Department, Forest Department, J ail
Department, Rajasthan Medical Health Department,
RPET, RMCAAT, Board of Revenue (Patwari) etc;
Bill collection of Airtel, Reliance,
Tata Teleservices, Idea
5 Online filling of application and fee for answer copies to
be shown to candidates (BSER)
Financial & insurance services of
ICICI Bank
6 Payment of Utility Bills (DISCOM/PHED) Online PAN Card Applications*
7 Online RSRTC bus ticketing of RSRTC* Online L.P.G.-Gas Booking*
8 Payment of various dues/fee of Municipal corporation* Prepaid Mobile Recharges (Vodafone,
Airtel, Idea, BSNL, Reliance, TATA
etc.)
9 Payment of various dues/fee of Rajasthan Housing Board* DTH Recharges (TATA Sky, Big TV,
Dish TV etc.)
10 Application for revaluation of marks for Board of
Secondary Education*
E-Tickets of Railway & Airlines
11 Application for Ration Card, Caste Certificate, Bonafide
Residence Certificate, Birth & Death Certificate*
Payment of Land Line & Cell One
bills (BSNL)
12 Digitally Signed Copies of Land Records* Western Union Money Transfer
13 Access to Land & Revenue Records (ROR)* Bill collection of Airtel, Reliance,
Tata Teleservices, Idea
14 Sale of Stamp Paper, revenue ticket, deed writing* Financial & insurance services of
ICICI Bank


Final Assessment Report Page 47

15 NREGA Services Online PAN Card Applications*
16 e-District Services :-This service is related to payment
receipt generation on e-Mitra portal & Application
submersion on e-District portal for various G2C services
& output collection.
Online L.P.G.-Gas Booking*
17 Affiliation Fee for College (Univ. of Raj.) Prepaid Mobile Recharges (Vodafone,
Airtel, Idea, BSNL, Reliance, TATA
etc.)
18 RIICO Water Bill J aipur Sitapura(RIICO Sub Division) DTH Recharges (TATA Sky, Big TV,
Dish TV etc.)
19 RIICO Water Bill J aipur North(RIICO Sub Division)


20 RIICO Water Bill J aipur South(RIICO Sub Division)
21 Digital Minority
This service is related to apply for minority certificate.

22 Affiliation Fee for College.
This service is related to deposit affiliation fee of University of
Rajasthan.

23 MTS Phone/Mobile bill..
This service is related to deposit outstanding amount of bill.

24 Deposition of application fees for Recruitment Examination
(University of Rajasthan).

*These services are proposed / running in selective zone/ in process
2. Setting up of services delivery portal
www.emitra.gov.in is the portal through which the VLEs provide various G2C and B2C services
to the citizens. The portal provides end to end services such as initiation of application for availing
services, making payment as well as tracking of application. The portal also provides real time
information of all the VLEs who provide services under the project in terms of number of transactions,
type of transaction, value of transactions etc at individual as well as aggregated levels. Apart from this
portal, the SCAs have their own portals for delivery of B2C services.

3. Setting up of a robust monitoring mechanism
The large number of stakeholders and the vast geographical spread of the project have
necessitated the setting up a centralized real time reporting mechanism.
http://www.cscmis.emitra.gov.in/ is the portal through which project related MIS reports and
documents are made available. It has various modules such as Project Monitoring System, Monitoring
of VLEs, MIS for CSC Location, Pendency Report, Grievance Monitoring, Monitoring SCA visits for


Final Assessment Report Page 48

sensitization activities, Online certification of CSCs, VLE Profiles, Kiosk Connectivity Status, REPs/
MOUs/ Notices/ circulars, Letters, Minutes of meetings, Detail of funds, Account Details.
The portal allows for real time communication and information sharing among various project
stakeholders such as VLEs, SCAs, the District e-Governance Societies of the 33 districts in Rajasthan
and the Project monitoring team located at DoIT&C J aipur.
4. Preparation of training material for VLEs
Team has prepared training modules and Guidelines of all newly added services and provide it to
all VLs.
5. Digital Certificates
Issuance of digitally signed copies of land records is the recent addition to the digitally signed
certificate service. Issuance of digitally signed bonafide, caste and solvency certificates is already in
full swing all over the State. The concerned government departments such as revenue department,
home and social justice department, municipal corporations etc. have issued notifications in this regard.
Digitally signed bonafied certificate service rural has also been initiated and is gradually picking
pace. M/s (n) Code Solutions has been empanelled by the department as the vendor for procurement of
digitally signed certificate service.
To make this a success the team is intensively interacting with various departments as well as citizens
to ensure acceptability of digitally signed certificates as well as training Government officials on how
to digitally sign documents.
6. Integration of G2C eMitra portal with B2C portal of SCAs
In order to provide a unified portal to the VLEs, Integration of G2C eMitra portal is started with
B2C portal of M/s CMS Computers.
7. Integration of Payment Gateway Aggregator with eMitra
Team has integrated Billdesk Payment Aggregator with service delivery portal. Online payment
gateway through net banking and credit card is available. With the integration of online payment
gateway, eMitra now supports online fund transfer between various stakeholders which enables real-
time flow of money to destinations accounts, real-time release of credit limit to the kiosk owners/ LSPs/
SCAs and online reports for complete fund flow. This has led to a simpler and transparent accounting
process.

8. Integration with Payment Aggregator for online transfer of funds
Team has integrated Billdesk Payment Aggregator with service delivery portal. Online payment
gateway through net banking and credit card is available. With the integration of online payment
gateway, eMitra now supports online fund transfer between various stakeholders which enables real-
time flow of money to destinations accounts, real-time release of credit limit to the kiosk owners/ LSPs/
SCAs and online reports for complete fund flow. This has led to a simpler and transparent accounting
process.

9. Integration of eMitra with CSC SPV portal for prepaid services


Final Assessment Report Page 49

Long term financial viability of the CSCs can be ensured only by providing a large number of services
which they can offer to citizens. BSNL prepaid recharge service is recently added. Besides increasing
B2C services, the project team is also in talks with a number of government departments to expand the
portfolio of G2C services. Recently added G2C services relate to Election Department, State Service
Delivery Gateway (SSDG) and RTI.eMitra portal is integrated with CSC SPV portal to provide various
recharge and bill payment services of almost all service providers. Integration of eMitra portal with
RGDPS is in progress so that citizens are provided with outlets where they can access the services of
22 departments under a single interface mechanism in the form of the Portal
8. Training and Publicity and review meeting has been done for CSC
Details of Training Workshops cum Review Meeting has been done
S.No. Date Location Participants Participants Profile
1 5-Nov-09 Bharatpur
Division
48-50 Nodal Officers, DEGS, Nodal
Officers, J VVNL ,AVVNL, Nodal
Officers, J dVNL, PHED, BSNL,
Nodal Officers, DoIT & RajCOMP,
Representative of LSP of District,
2-3 Kiosk Holder of each LSP
PCS staff of District & Division
2 9-Nov-09 J odhpur 75-85 As above
3 12-Nov-09 J aipur 52-60 As above
4 16-Nov-09 Kota 45-50 As above
5 20-Nov-09 Udaipur 60-65 As above
6 26-Nov-09 Ajmer 50-60 As above
7 2-Dec-09 Bikaner 60-65 As above
8 23-Dec-09 All Districts

PDCOR Staff, PCS staff, DoIT
Officers & ACPs
9 4-J un-10 All Districts 22 DoIT Officers, Secretary of IT & C
MD RajCOMP, Additional
Director, SA, ACP, Nodal Officers,
Programmer, Consultants of
PDCOR
NALSA, SCA Zoom & CMS
10 16-Nov-10 J odhpur Division 60-65 Secretary of IT & C, Representative of
BSNL, M D RajCOMP, Nodal Officer
for CSC, Scheme BSNL
Nodal Officers, Officials of
DoIT(District), Manager PCS,
Customer Support Engineer
District and Divisional Coordinators of
M/S CMS, Zoom, Two Block
Coordinator & 5 VLEs(from each
District) CSC staff of Headquarter
Chief Chairpersons
11 18-Nov-10 Bharatpur & 65-70 As above


Final Assessment Report Page 50

Ajmer Division
12 19-Nov-10 J aipur Division 60-70 As above
13 23-Nov-10 Udaipur Division 60-70 As above
14 24-Nov-10 Kota & Bikaner
Division
60-70 As above
15 9-Feb-11 All Districts 50-55 Secretary of IT & C, District eMitra
Officers Nodal Officers of all the
Districts m/s CSC & ZOOM
DevelopersSystem Analyst, ACPs,
Programmers, Assistant
Programmer, IA

16 4-Mar-11 All Districts 150 (approx) Secretary, IT&C, Representative-
RPSC, Nodal Officers (DoIT&C),
Nodal Officers (SUGAM),
Customer Support Engineer PCS,
All Districts, District and Block
Coordinators, SCAs and LSPs, All
Districts, Representative, Silver
Touch, J aipur
17 7-Apr-11 Bundi 55-60 (approx) Nodal Officers, DEGS, Nodal
Officers, J VVNL ,AVVNL, Nodal
Officers, J dVNL, PHED, BSNL,
Nodal Officers, DoIT & RajCOMP,
Representative of LSP of District,
2-3 Kiosk Holder of each LSP
PCS staff of District & Division
18 8-Apr-11 Sawai Madhopur 55-60(approx) Nodal Officers, DEGS, Nodal
Officers, J VVNL ,AVVNL, Nodal
Officers, J dVNL, PHED, BSNL,
Nodal Officers, DoIT & RajCOMP,
Representative of LSP of District,
2-3 Kiosk Holder of each LSP
PCS staff of District & Division
19 18-Apr-11 Ganganagar 55-60(approx) Nodal Officers, DEGS, Nodal
Officers, J VVNL ,AVVNL, Nodal
Officers, J dVNL, PHED, BSNL,
Nodal Officers, DoIT & RajCOMP,
Representative of LSP of District,
2-3 Kiosk Holder of each LSP
PCS staff of District & Division
20 19-Apr-11 Hanumangarh 55-60(approx) Nodal Officers, DEGS, Nodal
Officers, J VVNL ,AVVNL, Nodal
Officers, J dVNL, PHED, BSNL,
Nodal Officers, DoIT & RajCOMP,


Final Assessment Report Page 51

Representative of LSP of District,
2-3 Kiosk Holder of each LSP
PCS staff of District & Division
21 20-Apr-11 Karauli 55-60(approx) Nodal Officers, DEGS, Nodal
Officers, J VVNL ,AVVNL, Nodal
Officers, J dVNL, PHED, BSNL,
Nodal Officers, DoIT & RajCOMP,
Representative of LSP of District,
2-3 Kiosk Holder of each LSP
PCS staff of District & Division
22 30-Apr-11 All Districts 25-30 (approx) Informatics Assistant
23 May 04,
2011
Training
Programme on
Digital Signature
(Alwar)
10-15 (approx) ADM, Tehsildars and staff of
District e-Governance Society,
Alwar
24 May 09, 11 Training
Programme on
Digital Signature
(J odhpur)
08-10 (approx) SDM, Tehsildars and staff of
District e-Governance Society,
J odhpur ,
25 May 10, 11 Training
Programme on
Digital Signature
(Ajmer)
10-15 (approx) ADM, Tehsildars and staff of
District e-Governance Society,
Ajmer
26 Bikaner Nodal Officers, DEGS, Nodal
Officers, J VVNL ,AVVNL, Nodal
Officers, J dVNL, PHED, BSNL,
Nodal Officers, DoIT & RajCOMP,
Representative of LSP of District,
2-3 Kiosk Holder of each LSP
PCS staff of District & Division
27 May 23, 11 Review cum
Training
Programme (All
Districts)
150 (approx) Secretary, IT&C, Secretary, RPSC,
Nodal Officers (DoIT&C), Nodal
Officers (SUGAM), Customer
Support Engineer PCS, All
Districts, District and Block
Coordinators, SCAs and LSPs, All
Districts, Representative, Silver
Touch, J aipur
28 J une 8, 11 Training on
Digitally Signed
Certificate
Service
(Bhilwara)
10-15 (approx) Tehsildars, Nodal Officers, DEGS
29 J une 10, 11 Training on
Digitally Signed
10-15 (approx) Nodal Officers, DEGS, VLEs and
kiosk owners


Final Assessment Report Page 52

Certificate
Service
(Bundi)
30 J une 17, 11 Training cum
workshop
15-20 approx Nodal Officers, DEGS, VLEs and
kiosk owners
31 J une 23-30,
11
Training
Programme on
Digitally signed
certificate service,
J aipur
50-60 approx LSPs, Kiosk owners, Nodal
officers, DeGS, ACM, Collectorate
and Single window Staff,
Collectorate, J aipur
32 J une 29, 11 Training on
Online
submission of
application forms
for the post of
Informatics
Assistant
(Ajmer, Barmer,
Chittorgarh,
Dholpur, J aipur,
J alore, Sawai
Madhopur, Sikar,
Udaipur,
Ganganagar)
15-20 approx
in each district
Nodal Officers, DEGS, VLEs and
kiosk owners
33 J une 30,
2011
Training on
Online
submission of
application forms
for the post of
Informatics
Assistant
(Nagaur, J odhpur,
J halawar,
Bhilwara, Alwar,
Tonk, Pali,
Karauli,
J hunjhunu,
Rajasamand,
Hanumangarh &
Bikaner )
15-20 approx
in each district
Nodal Officers, DEGS, VLEs and
kiosk owners
34 J uly 01,
2011
Training on
Online
submission of
application forms
for the post of
Informatics
15-20 approx
in each district
Nodal Officers, DEGS, VLEs and
kiosk owners


Final Assessment Report Page 53

Assistant
(Baran,
Pratapgarh,
J aisalmer, Dausa,
Sirohi, Bharatpur,
Churu, and
Banswara )
35 J uly 02,
2011
Training on
Online
submission of
application forms
for the post of
Informatics
Assistant
(Kota and
Dungarpur)
15-20 approx
in each district
Nodal Officers, DEGS, VLEs and
kiosk owners
36 J uly 15,
2011
Review cum
Training
Programme (All
Districts)
60-65 approx Secretary, IT&C, Secretary, RPSC,
Nodal Officers (DoIT&C), Nodal
Officers (SUGAM),
37 J uly 21,
2011
Training on
Online
submission of
application forms
for the post of
Informatics
Assistant
and Digitally
Signed Certificate
Service
10-15 approx Nodal Officers, DEGS, VLEs,
kiosk owners
38 J uly 26-29,
2011
Review cum
Training
Programme at
Tehsil level -
Beawar
Pisangan, Masuda
Menai,
Kishangarh
Nasirabad, Kekri
Serwaad
(District Ajmer)
8-10 approx Tehsildars/Nayab Tehsildars/Block
level officers/sub-divisional level
officers from Line Departments
39 August 8,
2011
Review of project
with VLEs and
eMitra kiosk
owners of
J halawar District
8-10 approx Collector, J halawar, VLEs and
eMitra kiosk owners of J halawar
District, all officers of DeGS,
J halawar


Final Assessment Report Page 54

40 August 26,
2011
Review cum
Training
Programme (All
Districts)
60-65 approx Secretary, IT&C, Secretary, RPSC,
Nodal Officers (DoIT&C), Nodal
Officers (SUGAM, R-SWAN, UID,
Training)
41 September
16, 2011
Review meeting
with kiosk
holders (e-Mitra
& CSC)
35-40 Nodal Officers, DEGS, Nodal
Officers, AVVNL, Nodal Officers,
PHED, BSNL, Nodal Officers,
DoIT & RajCOMP, Representative
of LSP of District, 2-3 Kiosk
Holder of each LSP
PCS staff of District & Division
42 November
15-
December
1, 2011
Workshop with
District
Administration
and Line
Departments on
e-Governance
initiatives (1
workshop /
district in all
districts)
40-45 per
district
District administration and line
departments
43 J anuary
2012
Workshop (VC)
with Tehsildars
(All districts)
250 approx Secretary IT&C, OIC CSC/ e-Mitra
District Administration, Tehsildars
44 J an 2012 Tehsil Level DSC
training for
tehsildars and
VLEs
250-300
approx
VLEs and Tehsildars of Rajasthan
45 April 2012 Review cum
Training
Programme (All
Districts)
150 approx Secretary, IT&C, Nodal Officers
(DoIT&C), Nodal Officers
(SUGAM), District Coordinators &
Customer Support Engineer
UTIITSL, All Districts
46 May 2012 Review Meeting 115 approx Secretary, IT&C, Nodal Officers
(DoIT&C), District Coordinators &
Accountants UTIITSL, All
Districts
47 J une 2012 VC with District
Collectors under
the chairmanship
of Chief
Secretary,
Rajasthan
150-200
approx
Chief Secretary, Rajasthan;
Principal Secretary, ARD; Principal
Secretary IT; Secretary, IT&C;
District Collectors, All Districts;
Director (T), RISL; SIO, NIC;
Representative, J VVNL;
Representative, CMS;
Representative, Vakrangee


Final Assessment Report Page 55

48 J uly 2012 VC with nodal
officers, DeGS,
SCAs & Block
coordinators
under the
chairmanship of
Secretary IT&C
60-75 approx Secretary, IT&C, Nodal Officers
(DoIT&C) posted in DeGS,
Accountants UTIITSL, All
Districts, All SCAs, Block
Coordinators SCAs, All Districts
49 J uly 2012 Meeting under the
chairmanship of
Chief Secretary,
Rajasthan
20 -25 approx Chief Secretary, Rajasthan,
Principal Secretaries of ARD, UDH
& LSG, Revenue, IT&C, Transport
Departments; Secretaries of LSG,
IT&C, Rural Development
Departments; CMD, DISCOM,
District Collectors, Ajmer,
Rajasamand, J odhpur, Ganganagar,
Nagaur, Representatives of PHED
and DoIT&C
50 Aug 2012 VC under the
chairmanship of
Secretary, IT&C
45-50 Secretary, IT&C, Nodal Officers
(DoIT&C) posted in DeGS, District
Coordinators and Accountants
UTIITSL, All Districts
51 Sep 2012 Workshop of
SCAs
80-90 District Coordinators & Block
Coordinators of both the SCAs
52 Sep 2012 Review Meeting
at the level of PS,
IT
50-55 Principal Secretary, IT&C,
Secretary IT&C, Nodal Officers
(DoIT&C) posted in DeGS, Project
Manager, UTIITSL
53 Oct 2012 Review Meeting
at the level of
Secretary
&Commissioner,
IT&C
85-90 Secretary, IT&C, Nodal Officers
(DoIT&C) posted in DeGS, District
Coordinators and Accountants
UTIITSL,All Districts
54 Nov 2012 Review Meeting
at the level of
Secretary &
Commissioner,
IT&C
90-100 Secretary, IT&C, Nodal Officers
(DoIT&C) posted in DeGS, District
Coordinators and Accountants
UTIITSL,All Districts
55 Dec 2012 Review Meeting 90-100 Secretary, IT&C, Nodal Officers
(DoIT&C) posted in DeGS, District
Coordinators and Accountants
UTIITSL,All Districts
56 Dec 2012 Tow-day Master
Training
Workshop on
Digitally signed
100-110 Officers/Training from
NIC;SDO,DIOs,ACP/Programmers
,DoIT&C posted in Districts


Final Assessment Report Page 56

copy of Land
Records
57 J an 2013 Review Meeting 90-100 Secretary, IT&C, Nodal
Officers(DoIT&C) posted in DeGS,
District Coordinators and
Accountants UTIITSL, All Districts



58 Feb 2013
Review Meeting 65-75
Secretary, IT&C, Nodal Officers
(DoIT&C) posted in DeGS, All
Districts
16
th
National
Conference on e-
Governance
National level participation of various stakeholders
Inauguration of
CSC Van
CSC Rural Outreach Program
59 March 11-
22, 2013
Training Through
VSAT Division
Wise
25-35 (District Level) Officers/Trainers from
DoIT;
ACP/Programmers/AP/IA
, DoIT&C posted in
Districts
DC,Block Coordinator of
LSP/SCA
60 April 18,
2013
Review Meeting 65-75 Secretary, IT&C,
Additional Director,
Nodal Officers (DoIT&C)
posted in DeGS, All
Districts
61 J une 05,
2013
Workshop on
Catalyzing
Financial
Inclusion through
CSCs' organized
by CSC SPV,
DoIT and RISL
70-80 Secretary, IT&C, All
Bank Managers, SCAs
and VLEs
62 J une 14,
2013
Review Meeting 65-75 Secretary, IT&C,
Additional Director,
Nodal Officers (DoIT&C)
posted in DeGS, All
Districts


Final Assessment Report Page 57

63 J une 29,
2013
Training of 16
NOFN centre
VLEs by BOI
technical team for
imitation of BC
activity in Arain
Block, Ajmer
80-90 BOI technical team,
CSCSPV Team,VLEs
64 J uly 19,
2013
Review Meeting 65-75 Secretary, IT&C,
Additional Director,
Nodal Officers (DoIT&C)
posted in DeGS, All
Districts
65 August 14,
2013
Review Meeting 65-75 Secretary, IT&C,
Additional Director,
Nodal Officers (DoIT&C)
posted in DeGS, All
Districts
66 December
13, 2013
Review Meeting 35-40 Technical Director,
SA(J T. DIR.)-eMitra,
Nodal Officers (DoIT&C)
posted in DeGS, All
Districts
8.1 Details of Publicity done for CSC Project
There are several steps has been followed for the publicity of the CSC project which can be
represented as an tabular form containing dates , available media and details of advertising regarding
CSC project are described below.
Sno Dates Media Details
1 11 J ul 2010 Rajasthan Patrika Quarter Page Advertisement
2 12 J ul 2010 Dainik Bhaskar Quarter Page Advertisement
3 Feb- Mar 2011 ETV Rajasthan Airing of 40 second TV advertisement for 1
month
4 J an 2011 Doordarshan Airing of 40 second TV advertisement for 15
days
5 12 May 2011 Rajasthan Patrika
/Dainik Bhaskar
Quarter Page Advertisement
6 13 October,2011 Dainik Bhaskar,
Rastradoot, Rajasthan
Patrika, Dainik
Navjyoti
Advertisement with rates of services provided
through CSC and e-Mitra
7 17 October,2011 Dainik Navjyoti Advertisement with rates of services provided
through CSC and e-Mitra


Final Assessment Report Page 58

8 09/12/2011 Rajasthan Patrika,
Danik Bhaskar,
Rastradoot
Advertisement with free rate of Digital
Bonafide services provided through CSC and
e-Mitra
9 December 2011-
April 2012
ETV Airing of 60 second TV advertisement in
prime time for 10 days per month
10 December 2011-
April 2012
DD- Rajasthan Airing of 60 second TV advertisement in
prime time for 10 days per month
11 24/02/2012 Newsletter-CSC E-
Governance Services
India
More than one lakh digitally signed
certificates issued through CSC and E-mitra
network
12 14/07/2012 Dainik Bhaskar ,
Rastradoot, Rajasthan
Patrika,Dainik
Navjyoti
Advertisement for sensitization and awareness
on services and their rates provided through
CSC and e-Mitra network
13 12/10/2012 Dainik Bhaskar,
Rastradoot, Rajasthan
Patrika,Dainik
Navjyoti
Advertisement for sensitization and awareness
on services and their rates provided through
CSC and e-Mitra network
14 10/11/2012 Dainik Bhaskar,
Rastradoot, Rajasthan
Patrika,Dainik
Navjyoti
Advertisement for sensitization and awareness
on services and their rates provided through
CSC and e-Mitra network
15 December 2012
to J anuary 2013
ETV Airing of 60 second TV advertisement in
prime time for 15 days per month
16 December 2012
to J anuary 2013
DD - Rajasthan Airing of 60 second TV advertisement in
prime time for 10 days in December and 5
days in J anuary 2013
17 J anaury 04, 2013 Dainik Bhaskar,
Rastradoot, Rajasthan
Patrika,Dainik
Navjyoti
Advertisement for sensitization and awareness
on services and their rates provided through
CSC and e-Mitra network
18 March 06, 2013 Dainik Bhaskar,
Rastradoot, Rajasthan
Patrika,Dainik
Navjyoti
Advertisement for sensitization and awareness
on services and their rates provided through
CSC and e-Mitra network
19 March 22, 2013 Dainik Bhaskar,
Rastradoot, Rajasthan
Patrika,Dainik
Navjyoti
Advertisement for sensitization and awareness
on services and their rates provided through
CSC and e-Mitra network
20 April 24, 2013 Dainik Bhaskar,
Rastradoot, Rajasthan
Patrika,Dainik
Advertisement for sensitization and awareness
on services and their rates provided through
CSC and e-Mitra network


Final Assessment Report Page 59

Navjyoti
21 J une 04, 2013 Dainik Bhaskar,
Rastradoot, Rajasthan
Patrika,Dainik
Navjyoti
Advertisement for sensitization and awareness
on services and their rates provided through
CSC and e-Mitra network
22 J une 28, 2013 Dainik Bhaskar,
Rastradoot, Rajasthan
Patrika,Dainik
Navjyoti
Advertisement for sensitization and awareness
on services and their rates provided through
CSC and e-Mitra network
23 September 27,
2013`
Dainik Bhaskar,
Rastradoot, Rajasthan
Patrika,Dainik
Navjyoti
Advertisement for sensitization and awareness
on services and their rates provided through
CSC and e-Mitra network

8.2 Details of Project Visits by Dignitaries
Details of the CSC projects in Rajasthan are visits by several dignitaries in district wise are described below in
the tabular form.
Sl No Dates Dignitary Details
1 September 12,
2011
Sh. Ashok Gehlot, Honorable Chief
Minister, Government of Rajasthan
CSC Visit in District
Bhilwara
2 September 20,
2011
Shri Abhishek Singh, Director,
Department of Information
Technology, Govt. of India,
CSC Vist at Gram Panchayat
Boranada, Block - Luni,
District J odhpur
3 J uly 16, 2012 Smt. Rita Teotia, Addl. Secretary,
DeIT, Govt. of India
CSC visit in District Alwar
4 J uly 20, 2012 Smt. Rita Teotia, Addl. Secretary,
DeIT, Govt. of India
Stocktaking of all National e-
Governance Projects being
implemented by the State
Government
5 August 24-25,
2012
Delegation of International
Telecommunication Union (ITU),
Geneva
Impact assessment Study for
Common Service Centre
Scheme
6 October 20,2012 Honble Prime Minister & Mrs. Sonia
Gandhi
Launch of AADHAAR
enabled e-Services in
Rajasthan
7 October 25,2012 Mr. Roland Lomme, Governance
Advisor & Mr. Michael Haney,
To study CSC & e-Mitra
projects under the e-


Final Assessment Report Page 60

Operations Advisor, World Bank, New
Delhi
Governance initiatives of the
state of Rajasthan
8 Nov 01,2012 Sh Rajiv Bora, IAS , Principal
Secretary, AR, DOP & DoIT, Assam
Government
CSC Visit J aipur and Dudu

8.3 Project Dashboard from 01-01-2014 to 31-01-2014
Division Name Operational B2C Delivering G2C Total Tx Value of Tx (in Rs.)
AJ MER 770 394 87076 12,658,490
BHARATPUR 726 447 62202 24,661,573
BIKANER 1038 761 218711 158,704,963
J AIPUR 1387 888 464562 386,444,372
J ODHPUR 1034 716 322855 247,997,620
KOTA 497 255 26273 17,190,312
UDAIPUR 864 359 123968 101,314,116
Total 6316 3820 1305647 948,971,446

8.4 District Wise Transactions from 01-01-2014 to 31-01-2014

Sr No DISTRICT
NAME
PRESEN
T
ACTIVE
KIOSK
OPERATIONAL
KIOSK
NO OF
TRANSACTIONS
TOTAL
1 Ajmer 223 130 54231 9,695,593.46
2 Alwar 290 141 12276 5,091,966.00
3 Banswara 135 55 19927 13,337,016.80
4 Baran 111 44 2550 253,430.00
5 Barmer 316 211 38365 16,244,187.00
6 Bharatpur 342 198 36631 18,736,748.50
7 Bhilwara 191 77 4073 549,373.70
8 Bikaner 199 151 65456 33,323,250.46


Final Assessment Report Page 61

9 Bundi 109 60 3144 168,258.00
10 Chittorgarh 158 67 23785 22,709,677.00
11 Churu 158 132 49836 29,152,548.00
12 Dausa 137 77 2871 155,769.31
13 Dholpur 149 86 11008 3,119,293.00
14 Dungarpur 113 64 3429 230,080.00
15 Ganganagar 414 278 65325 61,105,875.66
16 Hanumangarh 267 200 38094 35,123,289.00
17 J aipur 561 423 387788 363,648,659.40
18 J aisalmer 87 38 2488 1,638,355.00
19 J alore 110 79 28562 19,936,984.00
20 J halawar 119 62 7115 3,101,459.00
21 J hunjhunu 171 110 47482 17,294,377.60
22 J odhpur 278 207 136593 138,236,577.00
23 Karauli 125 91 6503 88,097.00
24 Kota 158 89 13464 13,667,164.50
25 Nagaur 218 105 24088 2,341,714.00
26 Pali 159 128 109119 69,909,753.89
27 Pratapgarh 75 31 7919 4,988,748.00
28 Rajsamand 111 31 17560 13,930,129.62
29 Sawai
Madhopur
110 72 8060 2,717,434.30


Final Assessment Report Page 62

30 Sikar 228 137 14145 253,599.60
31 Sirohi 84 53 7728 2,031,763.00
32 Tonk 138 82 4684 71,809.00
33 Udaipur 272 111 51348 46,118,464.84
Grand Total 6316 3820 1305647 948,971,445.64

C. Next Steps
1. Service Basket Enhancement
To increase G2C portfolio various services of Rajasthan Forest Department (online booking for tourist
places), Police Department (tenant verification, Servant verification and character certificate) and other
department and their services will be started through e-mitra very soon. Various B2C services (Collection
of bills for Aircel Postpaid services and collection of premium for HDFC) are in pipeline
2. Publication of bimonthly newsletter
In order to keep all stakeholders abreast of the latest happenings of the project and to have a platform to
share experiences of VLEs, the team is working on publishing a bimonthly newsletter. The best
performing districts and VLEs will also be recognized in this newsletter. The first volume of this
newsletter will be released soon.
D. Fund Utilization
The total project cost is Rs. 54.01 Crore out of which expenditure J an 31, 2014 stood at Rs. 7.85 Crore.

Awards received
Skoch Digital Inclusion award Top 100 ICT projects 2012 for End-to-end Delivery of Digitally
Signed Certificate Service under CSC Project
e-India 2012 under the category of CSC Initiative for End-to-end Delivery of Digitally Signed
Certificate Service






Final Assessment Report Page 63

9. Descriptions of some of the CSC KISOKS visits
The following CSC centres are visit by us to check the workings of the CSC centre according to
the given instruction by the government of Rajasthan. After getting the complete information from
them the following procedures has been documented by us for the complete understanding of the
working of the given centres.

Working process to be followed
They are using E-mitra which is a comprehensive Web-based application has been developed for on-
line monitoring of progress of implementation of CSC Scheme up to VLE level. The transactions
process for BSNL bill payment through CSC is explained below -






SL.
No.
Kiosk
Code
Kiosk
Name
LSP Address
Ph.
No.
Mail Id
Credit
Limit
Remain
ing
Limit
Active /
Deactiv
e
Creation
Date
Deacti
vation
Date
Prepa
id
Limit
64 677
J uned
Khan
2012
emitra
CMS
jaipur
1 G 3
Housing
Board
Shastri
Nagar
J aipur
85599
83008
107
vajiuddinkh
an@gmail.c
om
0 0 Active
26-12-
2013
0
207 657
Rajesh
Gauta
m
2012
emitra
AKSH
jaipur
97-NMC
Complex
Ram
Nagar
Shopping
Center
Shastri
Nagar
J aipur
98282
31277
gtm123_jpr
@rediffmail
.com
1 2800 Active
04-10-
2013

13495
.09



Final Assessment Report Page 64

Figure 20: working process diagram
For delivering G2C services, access to department portal or availability of online information (either on
State portal / District portal) is needed. For this, initiatives like e-District will form a platform for CSCs
to deliver G2C from Government portal of a District.













Figure 21: work flow of CSC
















Final Assessment Report Page 65

Figure 22: Information Technology Architecture


















Figure 23: Process flow Architecture of CSC followed













Final Assessment Report Page 66

Figure 24: service request framework for CSC













Figure 25 : requirements of VLE for service delivery
Based on the above given information the following steps are follower by the CSC kiosks code
677 & 657 which are as follows
Step 1: open the emitra web site.
Step 2: then go to the particular button for providing the service requested by the customer
Step 3 then take the requested information from the customer do the payment by using the online
payment options.
Step 4: then generate the receipt and take the money from the customer and deliver the receipt to the
customer.
The following services are offered by both the CSC kiosks are as follows
1. Electricity bill payment
2. Water bill payments
3. Telephone bills by BSNL
4. Mobile pre paid bill
5. DTH recharge
6. Bonafied certificate without going to the particular office



Final Assessment Report Page 67

7. PAN card service
8. Cast certificate
9. Food department licence
10. Providing information for various vacancies of state government of Rajasthan.
11. Public department service like
Character certificate
Servant verification
12. Employment exchange service
Registration of unemployed youths
13. Agriculture
Weather forecasting
Employments vacancies.
14. Banking facility
With the help of Bank of Baroda
New account opening
Withdrawal of money
Deposit money
Fixed deposit
Provide facility of other banks












Final Assessment Report Page 68