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Computer Applications In
Business
!ed"x Corporation
#$$#%%
&C'A("
)omal *arwar+,-#.
/ehwish !areed+,#00.
1averia !awad+.
Areeba Abdullah+.
/2 /aaz+,3-.
/2 'ahir+.
Agha )umail+.
4umna Atiq+.
Computer Applications In Business
"56 *4*'"/2
Abstract
The Report prepared is a group commitment where all the members had their active role in the
research, addressing the relevant information and the compilation of the raw data into an
informative report.
The report contains the following information
About FedEx, ERP and the links between both
FedEx the start
ow FedEx introduced ERP !"AP#
FedEx tracking s$stem
ow does it help the costumers%
An ease for the costumers
Advantages for the ship managers
The report is not a Plagiarism, $et there are some words and sentences, ma$be paragraphs
with are copied as it is, but the bibliograph$ and the references are provided at the end of
the report.
The participation of the group members are as follows
Report:
Areeba And &omal !'eciding the compan$ to work on#
&omal, (ehwish, (aa), Areeba, Agha &umail, *averia, (. Tahir and +umna
!Researching and gathering the data related to the report#
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&omal !,onsidering the relevant information needed and compiling them into the report.#
All -roup (embers !The last conclusion#.
Presentation:
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!ed"x and "56
Introduction7
The compan$ which we choose for our ,omputer Applications for .usiness / is
FedEx. Reason behind it was that, it is a (ultinational ,orporation, doing business overall the
globe. And it has implemented the ERP !Read% Enterprise Recourse Planning# in the mid0123s
FedEx Corporation originall$ known as F'4 ,orporation is a logistics services compan$,
based in the 5nited "tates with head6uarters in (emphis, Tennessee. The name 7FedEx7 is a
s$llabic abbreviation of the name of the compan$8s original air division, Federal Express, which
was used from /19: until ;222
Enterprise Recourse Planning (ERP) s$stem is an integrated computer0based application used
to manage internal and external resources. <ts main purpose is to regulate the flow of information
between all the business functions inside the organi)ation and manage a stable connection with
the outside stakeholders. ERP is built on a centrali)ed database and normall$ utili)ing a common
computing platform, ERP s$stems consolidate all business operations into a uniform and
enterprise0wide s$stem environment. ERP is an amalgamation of three most important
components= Business Management Practices, Information Technolog and !pecific
Business "#$ecti%es&
!ed"x7 'he start2
As FedEx is a logistic service compan$, it thinks highl$ about its costumers !individual
and businesses# and wishes to give them the maximum satisfaction through their services. FedEx
provides its worldwide costumers with a wide portfolio of transportation, e0commerce and
business services. .efore implementing the ERP s$stem, it was extremel$ hard as well as timel$
and costl$, as the$ had to track the documents ! or an$thing# through keeping in touch with
FA4, telephone calls, etc. but since the implementation of ERP s$stem , all this was done in an
easier wa$, and their services were improved at an extreme length.
Federal Express reali)ed earl$ on that for a speed0hungr$ world, information about
package deliver$ was as important as the deliver$ itself. "o, it pioneered the use of bar0code
technolog$, put computers in deliver$ vans and shared its software with customers. <n doing so,
the compan$ turned package tracking into a high art and gave new meaning to the term
7customer service7 b$ empowering customers to serve themselves. -iving customers access to
FedEx information s$stems raised performance and lowered costs on both sides.
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8ow !ed"x introduced erp +sap.
Federal Express sees its biggest e0commerce opportunit$ in linking its shipping software
to corporate enterprise resource planning >ERP? s$stems, rather than in delivering documents
electronicall$. FedEx announced an upgrade to its @eb site which lets customers themselves
arrange to ship packages online in AB nations instead of Cust shipping within the 5nited "tates.
FedEx has enabled online tracking for some time. The site lets customers conduct business in
four different languages, which mainl$ include *apanese, "panish, French, or English.
FedEx has now imposed technolog$ with its logistics and services which has given them
an upper hand in the competitive market. FedEx has announced agreements with ERP giant "AP
and e0commerce vendor <nterworld to build links to its online tracking site into their software.
As a part of this alliance, FedEx is delivering a new shipping and tracking application designed
specificall$ to provide RD: users with real time package lifec$cle information. "AP has worked
closel$ with FedEx to develop a certified interface providing "AP and FedEx customer with a
full$ integrated suppl$ chain solution.
The compan$ hopes that through both its @eb site and proprietar$ P, software for customers, it
will be able to move all order0taking and tracking online, reducing the compan$8s costs.
FedEx still delivers a lot of documents, however, and has been slow to move into electronic
deliver$, as compared to its competitor !5P"# , but once it started it didn3t take them much long
to get back in the race.
!ed"x tracking system7
FedEx implemented its tracking service with which the costumers can locate the position
of their document at their own convenience. This is done b$ logging onto the website and
entering the code ! which is actuall$ the receipt number given to the costumer#, through which
the$ can easil$ locate their document, etc that from where have the$ left, at what location the$
are, and at what time it reaches to the end person. @ith FedEx Tracking, the costumers have
maximum visibilit$ into their shipments3 status. The$ can customi)e their tracking results page,
organi)e their shipments in the wa$ the$ want, easil$ send and receive e0mail notifications, and
even save time with the streamlined "ignature Proof of 'eliver$ re6uest process. FedEx
Tracking can remember the tracking numbers $ou3ve entered, so it3s even easier and faster to
look them up.
8ow does it help the costumers7
FedEx has set up their @eb site so that the costumers can have a fast and eas$ access to
the tracking information of all of their packages that the$ have sent with FedEx.
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@ith FedEx, the$ can track in a variet$ of wa$s0b$ using their tracking number, b$ using their
account number and reference numbers online at the FedEx @eb site or b$ using $our personal
e0mail address. FedEx also offers <nsight, which can track all of the packages and shipments
without a reference number or tracking number. This service is available to members of FedEx.
@hat the costumers have to do is that the$ need to have a FedEx account, a computer with
internet access, or give an email account !if the$ are willing to use email features#. Ence the$
have done this, the$ are supposed to follow these steps.
Focate $our tracking or reference number from $our package airbill.
Gavigate to the FedEx @eb site.
,lick on 7Tracking,7 then 7Track b$ Tracking Gumber7 or 7Track b$ Reference.7
Enter the tracking number or reference number in the space provided. The$ can enter up
to :2 tracking or reference numbers at one time.
,lick on 7Track7 to view the tracking information about their package.
Track using $our personal e0mail address b$ addressing an e0mail to trackHfedex.com.
Enter $our tracking numbers, with no dashes or spaces in the bod$ of the e0mail. Enter
one tracking number per line, with a maximum of :2 tracking numbers. +our numbers
should be the air bill number, followed b$ the countr$ code and then the date of
shipment, for example% /;:IAJ9B1 us 2;/92J. +ou will receive an e0mail back right
awa$ with the tracking information.
An ease for the costumers
Through the website and the resources that are now provided to the costumer its 6uite easier to
know about their parcels and their positions. The costumers can now
'uic(l determine their shipment status&
@ith the color0coded status bar, the$ can 6uickl$ and easil$ identif$ the status of their shipment.
The status bar visuall$ shows the costumers about the status of their shipment, whether it is
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picked up, on schedule, or delivered, for greater peace of mind and the satisfaction that is
needed. The$ can also sta$ in the knowledge with a clear estimated date of deliver$
Customi)e our results&
The costumers can customi)e and organi)e their results with what the$ think is better, or what3s
more important to them. @ith FedEx Tracking the$ can customi)e the time )one and time
format, as well as the order of events, as per their demand
Easil choose to send and recei%e e*mail notifications&
<f the costumers are willing to use the email features than the$ can select to receive e0mail
notifications in up to ;J languages and rest assured that the$ will be provided with the most up0
to0date shipment information. The costumers have a choice to select whether the$3d like to
receive e0mail notifications when there are exceptions, when shipments are delivered, or for
current detailed results or about the over all process.
Ta(e ad%antage of their time*sa%ing features&
@hen the costumer return to FedEx Tracking , the web will even remember their recentl$
entered tracking numbers.
Advantages for the ship managers
FedEx provides FedEx "hip (anager "oftware, which is on high demand for mailrooms,
warehouses and businesses that lack high0speed <nternet access. @ith a full range of shipping
functions alwa$s available on the client3s desktop, the$ can manage a multitude of FedEx
shipments easil$, 6uickl$, convenientl$, and thoroughl$ from preparation to reporting.
The benefits provided b$ FedEx to its clients is 6uite easier and less costl$ as it
'oesn8t re6uire high0speed <nternet connections.
<ntegrates with most accounting, order management, warehouse management and other
business s$stems.
'elivers tracking, rating, and precise reporting.
<ncludes accessible, eas$0to0update address book.
-enerates shipping labels 6uickl$ and easil$.
"aves time b$ storing shipment preferences for recipients.
Teaches with eas$ to find, intuitive help menus built0in.
,uts paper costs b$ saving reports electronicall$.
Effers a variet$ of integration and networking options.
Presents several options for deliver$ signature re6uirements.
Provides effective features and help screens for international shipping and customs forms
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5eferences
Fedex.com
fedex.com/us/smallbusiness/updates/may2010/gain-visibility.html
offer.van.fedex.com/m/p/fdx/new/online_tracking.asp
BIB:&;5A684
en.wikipedia.org/wiki/FedEx
en.wikipedia.org/wiki/Enterprise_resource_planning
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