Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
FiOS
Effective date | 4.20.14
Whats
IMPORTANT IN THIS ZONE.
*Source: Reprinted from www.pcmag.com with permission. 2013 Ziff Davis, Inc. All Rights Reserved.
**Source: 451 Research, LLC. Based on Sep/Dec 2013 ChangeWave survey among a panel of educated consumers. Changewaveresearch.com/vz.
New Sales Zone Updates
Unmatched entertainment on every device.
The best HD TV experience and Americas fastest Internet.
ONE AMAZING BUNDLE PRICE
FOR 2 WHOLE YEARS
Its time to upgrade to FiOS.
With an additional $10/mo. off for 24
months, you can give your customers
FiOS Internet, TV and Home Phone. Plus,
with a 2-Yr. Agreement, customers also
get up to $400 on a Visa prepaid card.
Upgrading to FiOS Quantum is easy
and affordable.
For just $10 more per month, customers
can get 3X the advertised 15/5 Mbps speed
in an amazing FiOS Quantum Triple Play.
Using multiple devices? Better use FiOS.
100% ber optics delivers nearly unlimited
broadband and the speeds to power
phones, tablets, TVs and computers in and
around their home.
Smooth streaming ahead.
Streaming movies and TV shows from the
Internet on mobile devices is so much better
with FiOS. Less waiting, virtually no hiccups.
NEW limited-time offer for FiOS-Ready
customers.
Now they can switch to a FiOS Triple or Double
Play at our best prices ever exclusively for
homes that are already wired for FiOS.
#1 IN SPEED, ENTERTAINMENT
AND TV
FiOS Internet is Americas fastest,* most
consistent, most reliable Internet.
FiOS is Americas most preferred TV service
provider. **
Experts agree that FiOS network technology
is the Gold Standard for Internet and
entertainment delivery.
WHEN CUSTOMERS GET
FiOS, THEY GET MORE.
FiOS
Effective date | 4.20.14
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
How to Sell
4 Simple steps to the right solution.
DETERMINE THEIR INTERNET SPEED
To find out what level of speed your
customer needs to power their entire
household, ask them how they use
the Internet.
How many devices do you connect to the
Internet? Do you stream movies, videos or
TV shows? Do you have a gaming console
like a PlayStation or Xbox?
Based on their answers, recommend
the Internet speed thats best for their
household.
SELECT THE RIGHT FiOS TV PLAN
Help your customers pick the best
FiOS TV plan by asking which type of
entertainment they watch.
Do you love movies? Are you a sports
fan? What are your familys must-have
channels?
FiOS has options to entertain every
customer.
PITCH THE PERFECT BUNDLE
Put the Internet and the TV they selected
together into a bundle. You could say:
Based on what youve told me, I recommend
a FiOS Quantum
SM
bundle to get the most
out of your entertainment.
Make sure they know their bundle includes
convenient Self-Install or Premium FiOS
Installation for free. And with our Worry-
Free Guarantee, they can purchase FiOS
with total peace of mind. Remind customers
that they can get an added bonus when they
sign a 2-Yr. Agreement.
RECOMMEND RECORDING & STORAGE
SERVICE (WHERE FiOS QUANTUM TV IS
AVAILABLE)
Ask questions that show how FiOS Quantum
TV has the best options to improve their
entertainment experience.
Are there times your DVR wont let you
record every show youd like to watch?
Do you wish you didnt have to delete DVR
content to make room?
Lead with FiOS Quantum TV - Enhanced
Service for 1-5 TVs; for 6-10 TVs suggest
FiOS Quantum TV - Premium Service.
I strongly recommend our FiOS Quantum
TV service. You can record up to 12 shows
at once and store up to 200 hours of HD
content thats up to 4X more than before.
TV. Movies. Games. Chat. Sports.
ITS ALL BETTER ON FiOS.
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
FiOS
Effective date | 4.20.14
Every customer wants one thing:
TO GET THE MOST OUT OF THEIR
ENTERTAINMENT EXPERIENCE.
FASTER SPEEDS SO
DEVICES WORK BETTER
Upgrading to faster
FiOS speeds means that
multiple devices at home
can access the Internet
simultaneously, with
virtually no slowdowns.
100% fiber-optic
broadband gives you the
ability to do more online.
BUNDLING HAS
ITS BENEFITS
When you get FiOS
in a bundle, youll get
the best out of all your
entertainment, on TV and
online. Youll also benefit
from our best pricing
available, a 2-Yr. Price
Guarantee and our
Worry-Free Guarantee.
EXPERIENCE TV LIKE NO OTHER
FiOS Prime HD TV brings you
incredible picture quality and more
than 215 all-digital channels with
over 60 in HD.
GO MOBILE
FiOS lets you stream HD
movies and TV on
compatible mobile
devices around the home.
Know Your Customers
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
FiOS
Effective date | 4.20.14
Why do I need an
upgrade to faster
Internet?
Switching to
a Triple Play seems
like a huge hassle.
I know my house is
already wired for
FiOS, but Im not
ready to switch.
USE THESE KEY POINTS:
If you add more devices to
your household or add a
streaming device to your TV,
the high speeds of 100%
ber optics will support it.
With 15/5 Mbps Internet
customers can experience
the superiority of FiOS.
They can also easily upgrade
to FiOS Quantum
SM
speeds
starting at 50/25 Mbps.
You can stream your favorite
entertainment in and around
the house on compatible
devices with virtually
no glitches or service
interruptions. And, our
FiOS Mobile App lets you
enjoy FiOS entertainment
away from home on
compatible devices.
USE THESE KEY POINTS:
Dealing with slow Internet is
the real hassle. Upgrading to
FiOS Quantum is easy. Faster
speeds allow you to enjoy
more entertainment and get
the most out of your devices.
With free Premium
Installation, you can be
up and running fast. We
also include a 2-Yr. Price
Guarantee, so you wont
have any bundle price
increases for 24 months.
In a 2-Yr. Agreement youll
also get a Visa prepaid
card, which you can use
as you wish!
USE THESE KEY POINTS:
This is a limited time offer
for a FiOS Triple Play at
our best price ever
exclusively for homes that
are already wired for FiOS.
15/5 Mbps Internet
delivers a superior online
experience. Prime HD TV
brings you unbeatable
picture quality on more
than 215 all-digital
channels with over
60 in HD.
Switching to FiOS is easy.
Youll enjoy our Worry-Free
Guarantee, including our
Premium Installation at no
additional charge, in-home
demos and live 24/7 tech
support.
Behind every offer is
THE VALUE OF FiOS.
Customer Roadblocks
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
FiOS
Effective date | 4.20.14
THEIR WAIT FOR FASTER INTERNET IS OVER
FiOS IS THE ONLY CHOICE FOR PEOPLE WHO LOVE ENTERTAINMENT
Additional $10/mo. off for 24 months
2-Yr. Price Guarantee
Up to $400 Visa prepaid card with a 2-Yr. Agreement
Convenient Self-Install or our free Premium Installation
UPGRADE TO FiOS QUANTUM SPEEDS FOR JUST $10/MO. MORE
Stream shows and movies on any mobile device around the house
Enjoy smoother online gaming, video chatting and surfing
Americas fastest*, most reliable Internet
The best in HD TV and home phone service
BEST PRACTICE APPROACH FOR GREAT SALES!
Always acknowledge the advertised offer rst. Then, try this easy transition:
Thats a great deal, but its only one of the amazing bundle offers we have available!
Let me ask you a few questions so I can customize a bundle that will best t your needs.
*Source: Reprinted from www.pcmag.com with permission. 2013 Ziff Davis, Inc. All Rights Reserved.
Show them how to
EXPERIENCE THE
POWER OF FiOS.
FiOS Acquisition Offer
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 3.16.14
SPECIAL FiOS Quantum Offer FiOS
NEW ENTERTAINMENT PACKAGES FOR THE CUSTOMER WHO:
Does not want a landline home phone
Streams the majority of their entertainment FiOS Quantum is built for streaming!
Wants to stay connected with major broadcast networks
Values the quality of original programming, sports and movies on Premiums Channels
Loves Game of Thrones and other great programming not available on Netix
RULES:
Available in all states
Must be new to Internet and TV
Voice not required (Standalone Voice available)
MTM only (No Annual Contract)
Not combinable with any other Acquisition offers
or other Premium Channels
Available in CoFEE, C2G, Verizon.com
STB is required for viewing Premium Channels
Equipment MRC applies
50Mbps FOR $50 Special FiOS Offer
ONE PREMIUM
ENTERTAINMENT PACK
50/25 Mbps + Local TV +
HBO or SHOWTIME
FULLY LOADED
ENTERTAINMENT PACK
50/25 Mbps + Local TV +
HBO + CINEMAX + SHOWTIME +
Starz + Epix
YEAR 1
$50 $75
YEAR 2
$70 $95
Built for streamers.
THE ENTERTAINMENT PACKAGE
THEY'VE BEEN WAITING FOR.
SPEED ONE PREMIUM FULLY LOADED
PRICING FOR
OTHER SPEEDS
+ PREMIUM
COMBINATIONS:
75/35 Mbps
YEAR 1 $60 $85
YEAR 2 $80 $105
150/65 Mbps
YEAR 1 $110 $135
YEAR 2 $130 $155
300/65 Mbps
YEAR 1 $180 $205
YEAR 2 $200 $225
500/100 Mbps
YEAR 1 $270 $295
YEAR 2 $290 $315
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 3.28.14
TRIPLE PLAY,
DOUBLE PLAY &
STANDALONE
OPTIONS
These amazing offers include:
Worry-Free Guarantee:
2-Yr. Price Guarantee
Premium Installation at
no additional charge,
in-home demos and live
24/7 tech support
Choice of a 2-Yr. Agreement
or No Annual Contract
Same price for Same or New
Occupant-agged customers
Same price Online or Live
Channel
FiOS-Ready Offer FiOS
FiOS TRIPLE PLAY
(FiOS 15/5 Mbps
Internet, Prime HD TV
and Home Phone)
2-YR. AGREEMENT NAC
DOUBLE PLAY
Prime HD TV + 15/5 Mbps $49.99/mo. $59.99/mo.
15/5 Mbps + Home Phone $39.99/mo. $49.99/mo.
Prime HD TV + Voice $49.99/mo. $59.99/mo.
For FiOS-Ready customers:
ITS AN ENTERTAINMENT OFFER TOO GOOD TO PASS UP!
BIG RULES
Account must be flagged FiOS-Ready
System will determine offer and eligibility
Available with 15/5 Mbps or higher
(including VDSL1 & VDSL2)
Available with Select HD or higher
Switch now to faster Internet, unbeatable HD TV and home phone at an amazing limited-time price.
WHY CUSTOMERS SHOULD SWITCH (OR COME BACK) TO FiOS:
A CANT-MISS OPPORTUNITY: This is an amazing opportunity to
upgrade to faster Internet, unbeatable HD TV and crystal-clear home
phone at the lowest prices weve ever offered.
A BETTER ENTERTAINMENT EXPERIENCE: FiOS-Ready
customers can step up their entertainment options and experience
mobile streaming on all their devices, virtually glitch-free online
gaming, smooth video chatting and more.
FASTER INTERNET SPEEDS: Nothing is better for powering
multiple devices at home than FiOS. Its the fastest, most reliable
Internet in America.* They can even upgrade to FiOS Quantum
50/25 Mbps for just $10 more a month.
HIGHEST RATED SERVICES: 100% ber-optic FiOS Internet is
rated #1 in speed, reliability and customer satisfaction. Stunning FiOS
TV HD picture quality is rated higher than cable.
CUSTOMIZED BUNDLES: Customers can choose the Internet speed
and TV package that ts their entertainment needs and budget.
* Source: Reprinted from www.pcmag.com with permission.
2013 Ziff Davis, Inc. All Rights Reserved.
Customer must be new to FiOS Internet and FiOS TV to qualify for TP offers
Customer must be new to FiOS Internet or FiOS TV to qualify for DP or
Standalone offers
Activation Fee applies
Exception: Activation Fee waived for Same Occupant-flagged customers
who choose TP with a 2-Yr. Agreement
Not combinable with Lead Acquisition offers or Special Segment offers
With up to $40/mo. off
for 24 months even on
FiOS Quantum
SM
Triple Plays.
This is a deal your customers
cant afford to pass up!
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
FACT:
49% of our eligible
customers have FiOS
Internet. Only 39% have
FiOS TV. Thats a huge
opportunity that were
missing out on.
FIX:
Use all you know about
FiOS TV to show every
eligible customer why its
a better deal than cable
or satellite!
ACTION:
On a call with a new FiOS
customer? Or resolving an
issue for a FiOS Internet
(or FiOS Internet + Voice
Double Play) customer?
Youve got the power and
the knowledge to make a
successful pitch and
complete their bundle
with FiOS TV.
Try it rst.
A NEW SALES
APPROACH THAT WORKS!
1.TRANSITION WITH AN "INVERTED PITCH"
Use Power Words and Phrases
Start with FiOS TV Its got the channels, pricing and entertainment new
customers will love.
Bridge and present pricing using the Power Phrases that work:
Actually, its a lot more affordable than you might think" and Its a great deal
youre getting TV for as little as $20 more per month (than a Double Play).
Let me ask a few questions to determine the best package for your needs.
The top sellers in the country use a highly effective pitch that represents
a new sales approach for us. Were introducing it here first before we roll
it out nationwide. Use it to help perfect your pitch when talking to new TV
customers. The goal: Complete more Triple Play Bundles with FiOS TV.
2.INTERVIEW/POWERSELL
POWER EXTRA: Build The Right Bundle
TIP: A CUSTOMER WITH FiOS INTERNET OR DIGITAL VOICE WHO DOES
NOT HAVE FiOS TV IS A GREAT OPPORTUNITY FOR AN UPSELL. HELP
THEM FIND THE SPEED AND TV PACKAGE THAT IS RIGHT FOR THEM.
Ask Smart Questions
1. "Are you streaming TV shows or movies at home?
2. "Is your family into gaming on Playstation or Xbox?
3. "Which sports, movie channels and original series do you
or would you like to watch?
4. "Does your family use many different Internet devices
at home all at once?
REMEMBER Add FiOS TV to a bundle for as little as $20 more per month, and
upgrade their speed to FiOS Quantum (50/25 Mbps or higher). It's a Win-Win!
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
HELP THEM SEE THE DIFFERENCE FiOS TV MAKES
More Dual Feeds
} Customers in California can watch shows when
they air on the east coast
} 30 more than Time Warner Cable
} 27 more than DIRECTV
} 28 more than Dish Network
Access More Mobile Entertainment Options
} 53 TV Everywhere networks more than DIRECTV, Dish or TWC
} Only FiOS TV lets you watch ESPN, Disney Channel, Disney XD, ABC, EPIX and
NBC Sports Network from any device, live
} Watch VOD movies anywhere, too unlike DIRECTV and TWC
More Channels than DIRECTV
} FiOS TV offers up to 443 channels (DIRECTV offers up to 285)
The Most Spanish Language and
Exclusive International Channels
} Competitively priced Spanish Language Packages have 70+ more channels
than cable or satellite and the most HD and SD channels
} Only on FiOS programming in Armenian, Balkan, Cambodian, German
and Romanian
3.ADDRESS CONCERNS
Address concerns and close the sale
Review the customers current costs for TV, Internet and Phone. Then use relevant
FiOS TV competitive advantages to overcome any objections to closing.
Its Simply A Better Deal:
It sounds a little expensive. How can I be sure Im getting the best deal?"
"You mentioned you are now paying ($XX) for your TV, plus ($XX) for your
Internet and Home Phone with us. By bundling together, you would only pay
($XX)! Youd eliminate that other bill completely and just add as little as $20
more per month to what youre paying for Verizon.
FiOS Delivers More:
The TV I have now seems fine I already get most of the channels I like.
Youll love it! FiOS TV gives you so much more: More HD channels, and more
mobile viewing options. Plus FiOS TV is #1 in customer satisfaction, value and
reliability.*"
I'd like to wait until I talk to my husband/wife.
I understand Id want to talk to my spouse, too! Before you talk to them,
we can review the superior picture quality, all the sports and entertainment options
included, and your ability to stream live FiOS TV channels on your iPad and Xbox 360.
FACT:
Recent data shows a
3-point recap was
completed on only 28%
of calls.
FIX:
Always complete your call
with a 3-point recap:
Billing
Installation
Contact Information
ACTION:
Send and review the SOC
Preview with your
customer and provide a
3-point recap. Doing both
improves your First Call
Resolution (FCR) results.
YOU MADE THE TV SALE? MAKE SURE IT STICKS! IT'S A WIN-WIN FOR
YOU AND YOUR CUSTOMER.
*Source: 2013 American Customer Satisfaction Index (ACSI) for Subscription TV Service.
FiOS
CHANNELS
DTV
CHANNELS
NO SPORTS
PROGRAMMING
SELECT HD
204
ENTERTAINMENT
140
LOW TIER
PRIME HD
273
CHOICE
150
MID TIER
EXTREME HD
354
XTRA
205
HIGH TIER
ULTIMATE HD
443
PREMIER
285
COMPARE FiOS TV TO
DIRECTV
Its not even close!
Channel count by package (with 2-Yr. average MRC)
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
International Entertainment FiOS
FiOS brings their world home with entertainment and broadband that connects them to the things
they care about. To the Asian market, FiOS is much more than just technology; its a tool that helps
them connect to the things they care about most. FiOS gives them a robust broadband connection to
entertainment and maintains their connection to places and people far away.
WHO ARE OUR CUSTOMERS?
First- or second-generation residents of the United States
Students studying a new language or culture
Business people working with companies abroad
Military personnel with ties to other countries
Among Asian households, Chinese, Indian, Korean, East Asian and Vietnamese
customers have the highest rates of Internet usage
YOULL NEVER KNOW UNLESS YOU ASK
Even if your customer doesnt have an ethnic-sounding
last name or accent, they may be interested in
International Premium Networks.
Do you or anyone in your home speak any languages other
than English?
Did you know Verizon FiOS offers many international
channels with shows in other languages?
IF THEYRE INTERESTED, LET THEM KNOW:
We offer 38 international networks, in 21 languages
other than Spanish!*
International Premium Packages are not included in any
Verizon FiOS English packages
They are sold as a bolt-on with a monthly subscription fee
Customers will need a digital receiver to access
our International programming packages
*See Spanish Language Package for Spanish language programming details.
For international customers, FiOS is more than just entertainment.
Bring the
WHOLE WORLD
HOME WITH FiOS.
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
PACKAGE SERVICE NAME PROGRAMMING HIGHLIGHTS CH.# LA CARTE PACKAGE
ARABIC
Kuwait TV
Includes 4 state-run channels with news, movies,
documentaries and childrens programming.
1781
N/A $16.99
ART
Live sporting events, Arabic movies, dramas and variety
shows. Plus, national events and religious celebrations.
1780
ARMENIAN
Public TV of
Armenia
24-hour sports, news, TV series, soap operas, music,
documentaries, entertainment and childrens programs.
1779 $4.99 N/A
BALKAN
BN Leading channel for news, politics and entertainment. 1777
N/A $9.99
TV1
News, films, sports documentaries, dramas, health and
fitness, music and kids programming.
1778
BRAZILIAN TV Globo
Wide variety of entertainment, news and sports for
Brazilians living abroad. Exclusive programs and full Carnival
coverage.
1768 $19.99 N/A
CAMBODIAN
CTN
A look at whats new in the Cambodia of today brought to you
by Cambodias hottest TV stars.
1766
N/A $9.99
TVK
Live broadcasts of national ceremonies, festivals and
sporting events. Plus, news, movies, sports, entertainment
and educational programs.
1767
CHINESE
(Cantonese)
TVBe
Wide variety of exclusive programming from up-to-the-
minute news to drama series to popular lifestyle shows.
1798 $16.99 N/A
CHINESE
(Mandarin)
Phoenix North
America
24/7 news, in-depth reports, talk shows and live interviews
of interest to Chinese communities in the U.S.
1797
N/A $15.99
CCTV-4
Live news every hour, plus dramas, childrens shows and
sports coverage.
1795
CTI-Zhong Tian
Live news, current affairs, talk shows, popular drama series,
music, variety shows and movies.
1796
FARSI Rang-A-Rang
News, politics and call-in shows relating to all aspects of
Iranian life and culture.
1785 $14.99 N/A
FILIPINO
The Filipino
Channel
Daily news from the Philippines, plus popular dramas, game
shows and childrens programs.
1755* N/A*
$24.99
Filipino On
Demand
Award-winning Pinoy classics, blockbuster hits, live concerts
and exclusive miniseries.
On Demand
Free and
Premium
Filipino
Channels
FREE with
TFC
GMA Pinoy TV
Entertainment and news, with top-rated soaps, comedy, talk,
reality, game and variety shows.
1756 N/A
FRENCH TV5MONDE
Live news, classic films (subtitled in English), documentaries,
fashion and travel shows.
1771 $9.99 N/A
GERMAN
DW Amerika
Independent journalism, European culture and sports
including German soccer.*
1787
N/A $14.99
ProSieben
Sat.1 Welt
The best in original German and American entertainment.
Movies, series, game shows, talk shows and more.
1788
GREEK Antenna
News, sports, original series and specials from Greece
and Cyprus.
1789 $14.99 N/A
*Availablefor $11.99/monthHDNOonly.
International Entertainment Channel Lineup FiOS
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
PACKAGE SERVICE NAME PROGRAMMING HIGHLIGHTS CH.# LA CARTE PACKAGE
ISRAELI Israeli Network
The best from Israel 24/7. Exclusive newscasts, current
affairs, Jewish tradition and heritage shows, dramas,
entertainment and sports programming.
1782 $19.99 N/A
ITALIAN Rai Italia
Premier Italian network featuring celebrity entertainment,
news, dramas and sports.
1772 $9.99 N/A
JAPANESE
TV JAPAN
News, Grand Sumo tournaments, popular dramas, movies
and music.
1770
N/A $25.00
TV JAPAN HD
News, entertainment and sports from networks like NHK, Fuji
TV, TBS, TV Asahi, Nippon TV and TV Tokyo.Bilingual programs
(Japanese/English) offered for news, live Sumo, historical
dramas and others.
1769
KOREAN
YTN
Breaking news, politics, sports and more from Koreas
leading news channel.
1761
N/A $24.99
MBC AMERICA Live news, dramas, entertainment and current affairs. 1760
MBC DRAMA HD
Mega-hit dramas, Korean box office hits and popular
entertainment programs with English subtitles.
1759
SBS
International
Exclusive SBS dramas, variety shows and cultural programs. 1762
POLISH TV Polonia
News, soap operas, sporting events and movies. English
subtitling available on many shows.
1776 $17.99 N/A
PORTUGUESE
RTP
Internacional
News, documentaries, music, movies, sports and childrens
shows from the leading Portuguese programmer.
1764 $9.99 N/A
ROMANIAN
Pro TV
International
Top-rated films, serials, news, sports, business and economic
affairs programs from 3 popular channels: Pro TV, ACASA TV
and Pro Cinema.
1783
N/A $14.99
RSC1
A variety of Romanian programming from 4 top channels:
Prima TV, B1TV, Neptun TV and ETNO TV.
1784
RUSSIAN
RTN
Movies, sports, music, talk shows and Jewish programming
for the Russian-American audience. Not available in
Cablevision areas in NYDMA.
1774
N/A
$29.99
(RTN + Ch 1
Russia + RTR
Planeta)
Channel One
Russia
The best entertainment shows, unique documentaries, top
movie premieres, exclusive sports, news and analysis.
1773
$19.99
(CVC Areas:
Ch1 Russia,
RTR Planeta)
RTR Planeta
National and international news, politics, the economy, as
well as documentaries, talk shows, series and more.
1775
SOUTH ASIAN
(Hindi)
TV Asia
Popular drama series, films and music, in-house productions
and news in 3 languages.*
1752
N/A $34.99
STAR India
PLUS
Popular drama series, Bollywood movies, variety, game
shows and family programming.**
1751
Zee TV
Bollywood films, dramas, romance, legacy, music and more.
Hindi with English subtitles from the #1 South Asian channel
in the U.S.
1753
SET Asia
Drama, comedy, thrillers and reality shows from Sony
Entertainment Television Asia.
1754
SOUTH ASIAN
(Punjabi)
Jus Punjabi
Featuring live call-in shows on political and social issues
affecting the Indo-American community. Plus dramas, news
and religious programming.
1757 $9.99 N/A
VIETNAMESE SBTN
Daily news and current affairs affecting Vietnamese
communities across America.
1765 $14.99 N/A
* Availablefor $11.99/monthHDNOonly.
** $14.99HDNO
International Entertainment Channel Lineup FiOS
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
The top-selling packages are
ASIAN LANGUAGE PACKAGES.
FILIPINO
A wide variety of programming
from the 2 leading channels
in the Philippines
SOUTH
ASIAN (HINDI)
4 of the most popular channels
from India, including the #1
South Asian channel in the U.S.
CHINESE
(CANTONESE)
Same-day broadcast programs
from Hong Kong, including news,
series and more
CHINESE (MANDARIN)
Includes 3 popular channels
from mainland China,
Hong Kong and Taiwan
International Entertainment FiOS
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
SERVICE
PROVIDER
NUMBEROF SPANISH-
LANGUAGE CHANNELS
NUMBER OF
CHANNELS IN HD
BRIGHT HOUSE 47 9
CABLEVISION 68 9
COMCAST 72 5
TIME WARNER 67 9
VERIZON 7593 14
A MOVIE LOVERS DREAM
Choose from over 3,500
titles from Sony Pictures
GET THE MOST
OUT OF SPORTS
AND MOVIES
SOCCER MANIA
Over 1,500 games a year,
in English and Spanish
THE HOME OF U.S.
HISPANIC SPORTS
All the biggest and
most important sporting
events worldwide
Based on 12/30/13 channel lineups.
MORE CHANNELS FROM MORE
SPANISH-SPEAKING COUNTRIES
The Spanish Language Package provides over 70 of our most popular Spanish
language channels (14 in HD), including beIN Sport Espanol, ESPN Deportes
HD, Discovery en Espaol and Univision Deportes HD. Plus, HD Spanish-
language content simply not available with cable and satellite. FiOS has
special interest channels from: Mexico Puerto Rico Bolivia Argentina
Dominican Republic Central and South America.
FiOS TV is the provider with the most
Spanish-language channels.
Hispanic customers are looking for better ways to enjoy the
entertainment they love and more ways to connect to friends and
family. FiOS delivers a much more enriching way to connect to, watch
and experience entertainment. Its the best way to get the most out
of their downtime, their family time and all their devices.
Just compare: FiOS has more channels to love
Help customers stay
CONNECTED TO HOME.
Selling to the Hispanic Customer FiOS
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
Special interest channel HD channel
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PROGRAMMING CONTENT DESCRIPTION
Antena 3 HD (spain) 1515 Y
Oneofthetop-ratednetworksinSpainfeaturingprogrammingforthewholefamily
dramas, novelas, gameshows, musicalsandmore.
Canal 22 Mexico 1646 Y Artsandentertainmentwithaward-winningdocumentaries, newscastsandtalkshows.
Canal SUR 1549 Y ThemostpopularshowsfromArgentina, Bolivia, Chile, Peru, UruguayandVenezuela.
CentroAmrica TV** 1703 Y Thebestmorningshows, comedyseries, livenewsandsoccerfromCentral America.
Discovery en Espaol 1563 Y Scienceandtechnology, worldculture, historyandreal-lifedramasthatstimulateandinform.
Dominican View 1548 Y 24/7sports, news, special eventsandthehighest-ratedshowsfromtheDominicanRepublic.
Ecuavisa 1512 Y ThebestofEcuadoreansports, news, politics, social issuesand telenovelas.
FOROtv 1551 Y 24/7English-languagecablenetworkgearedtowardsyoung-adultaudiences.
Fusion 108 X Y
Firstmediabrandformillennialsthatengagesandchampionsasmart, diverseandinclusive
Americathroughoriginal reporting, humorandlifestylecontent.
Galavisin 1503 X X Y Live, directconnectiontothepeople, placesandeventsthatmattermosttoLatinoAmerica.
History Channel en
Espaol
1561 Y LatinoheritagetopicsandsignatureHistoryChannel programs24/7.
HITn 1648 Y Programsandtopicsthatenrichfamilieswithknowledge, cultureandentertainment.
Innito US 1620 Y Explorationsofthemostsurprisingandunexplainedmysteriesoftheworld.
La Familia Network 1701 Y DedicatedtoeducatingandentertainingLatinoaudienceswithwholesomeprogramming.
Multimedios SD
Multimedios HD
1511
1516
Y 24/7original familyprogrammingwithasterlingreputationinnorthernMexico.
Mun2 1643 X X Y Thebestinmusic, entertainmentandnewtrendsreflectiveofyoungLatinos.
Nat Geo Mundo 1564 X X Y Nonfictionentertainmentnetwork: nature, science, cultureandhistoryprograms.
nuvo TV 1642 X X Y LifestyleentertainmentforAmericanLatinosthatengagesandinspires(formerlyS TV).
Once TV Mexico 1567 Y Diverse, high-quality100%Mexicanprogrammingsuitableforall ages.
Supercanal 1507 Y DominicanandPan-Caribbeansports, news, comedy, livemusicandfamilycontent.
Tele El Salvador 1509 Y News, sports, talkshows, kids programmingandspecial eventsfromEl Salvador.
Telemicro Internacional 1513 Y 100%Dominicanchannel featuringnews, comedy, sportsandgeneral entertainment.
Telemundo VARIES X X X LC only Essential entertainment, newsandsportssourceforLatinos.
Televisin Dominicana 1506 Y ThebestproductionsoftheDominicanRepublicwiththebesttalentinvarietyandcomedy.
TV Chile (chile) 1704 Y Family-focusednews, telenovelas, sports, naturedocumentariesandChileansoccer.
TV Colombia 1705 Y News, theColombiansoccerleague, talkshows, varietyshowsandkids programs.
TVE Internacional 1560 Y RunbySpainsTVE: news, discussion-basedprograms, dramasanddocumentaries.
Ultra Docu HD** (spain) 1570 Y Latinodocumentariesand human-interestshowsfromaroundtheworld.
Ultra Macho HD** 1650 Y Travel, extremesports, late-nightadultseries, newsandrealityshowsforLatinomen.
UniMs VARIES X X X LC only Monumental filmlibraryplussportsandweekendAMkidsblock.
Univision VARIES X X X LC only Must-seetelenovelas, entertainmentTVevents, soccertournamentsandnewsinSpanish.
Utilsima 1582 X X Y 24/7programmingfocusingonwomensinterestsandissues.
WAPA America 1508 Y PuertoRicanprogrammingwithsports, telenovelas, moviesandmore.
Bandamax Estados
Unidos (mexico)
1663 Y DedicatedtothemostpopularLatinmusiccategories: videos, liveconcertsandnews.
Ritmoson Latino EUA 1664 Y Musicandlifestylechannel, withsalsa, son, merengue, pop, hip-hopandreggaeton.
Telehit 1662 Y HitmusicvideosinEnglishandSpanish, plusbold, fresh, innovativeprogramming.
TeleRitmo 1666 Y ThebestMexicanmusic, includingranchera, gruperaandnortea.
Tr3s 1660 X X X Y UniquecontentfromMTVNetworksserving the3culturesthatrepresentLatinolife.
Ultra Fiesta HD** 1670 Y Latinomusicnetworkproducedbyindustryinsiders, withvideos, news, concertsandmore.
* LC =La Conexin
** Ultra channels require an HD STB to view. For newcustomers, the ordering systemautomatically assigns a compatible HD STB. For existing customers, the ordering systemwill showan alert on the equipment page if customer requires a no-charge
STB exchange. Refer to this Service Alert in Vibe for additional details.
In most markets, Telefutura, Telemundo and Univision are broadcast by local TV stations, which are included in thePrime HD, Extreme HD, Ultimate HD and Local Digital packages.
Spanish Language Channel Lineup FiOS
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
* LC =La Conexin
** Ultra channels require an HD STB to view. For newcustomers, the ordering systemautomatically assigns a compatible HD STB. For existing customers, the ordering systemwill showan alert on the equipment page if customer requires a no-charge
STB exchange. Refer to this Service Alert in Vibe for additional details.
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Ultimate
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LaConexin&
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PROGRAMMING CONTENT DESCRIPTION
Cine Estelar 1688 Y Mexican lm channel that shows movies and blockbusters from past decades.
Cine Latino 1685 Y 24/7 commercial-free contemporary cinema from Mexico, Spain and Latin America.
Cine Mexicano 1686 Y 24/7 commercial-free action, adventure, drama and comedy movies from Mexico.
Cine Nostalgia 1687 Y The best of Mexican 20th-century cinema. Best actors of the 30s, 40s, 50s and 60s.
Cine Sony 1689 Y Premier movie experience featuring Hollywood blockbusters uncut and uncensored.
De Pelcula 1680 Y The best of Mexican, Argentinean and Spanish cinema, from its beginnings until today.
De Pelcula Clsico 1681 Y Immerses the most demanding audiences into the world of Mexican cinema.
Gran Cine 1683 Y Contemporary, commercial-free U.S. blockbusters, dramas and series.
Ultra Cine HD** 1690 Y Contemporary movies from Mexico, Spain and Latin America.
Ultra Clsico HD** 1693 Y Digitally remastered movies from Mexico and Latin America.
Ultra Film HD** 1691 Y Modern lms from around the world dubbed into Spanish.
Ultra Mex HD** 1692 Y Contemporary Mexican lms, from independent productions to Hollywood hits.
Viendo Movies 1682 Y Contemporary, original, commercial-free movies around the clock.
Latele Novela 1590 Y Great love stories and popular telenovelas by beloved stars throughout Latin America.
Pasiones 1583 Y The greatest telenovelas and the latest TV from all Latin America.
Ultra LunaHD** 1585 Y New, edgy telenovelas and captivating series especially for the Latina woman.
Univision Telenovelas 1584 Y
CNN en Espaol 1540 Y News network with breaking news coverage and in-depth reporting.
Milenio TV 1550 Y News from the most recognized and respected journalists on Mexican television.
AyM Sports 1535 Y 24/7 coverage of all the sports action in Mexico.
beIN SPORT 1538 Y Live and exclusive coverage of the worlds best soccer and international sports.
ESPN Deportes
ESPN Deportes HD
1520
1537
X X
X
Y The best 24/7 sports network with the most diverse array of sporting events.
Fox Deportes 1521 X X Y Sports with the Copa Santander Liberatadores, Copa Nissan Sudamericana and MLB.
GOL TV 1523 Y All soccer, 24/7, with over 1,500 games per year, in both English and Spanish.
TyC Sports 1536 Y #1 South American sports network: soccer, boxing, basketball, auto racing and more.
Univision Deportes
Univision Deportes HD
1524
1539
Y Latino sports network with the most recognized and followed sporting events.
BBC Cbeebies 1727 Y High-quality, largely UK-produced content to educate and entertain young children.
Boomerang (ESP) 1724 Y Classic cartoons and shows that cant be seen anywhere else.
Discovery Familia 1702 Y Diverse, award-winning family programming from Discoverys network.
Disney XD en Espaol 1722 Y Kids have fun, challenge themselves, accomplish things and discover their strengths.
Semillitas 1723 Y TV that preserves Hispanic cultural roots and language for young children (ages 05).
Sorpresa! 1720 Y
Fun, entertaining and culturally relevant TV in Spanish for U.S. Latino kids
(ages 217).
Ultra Kidz HD** 1730 Y Preschool entertainment in the AM, transitioning to older kids and teens in the PM.
Vme Kids 1721 Y Fun and engaging experience for Hispanic preschool children and parents.
EWTN Espaol 1741 Y Leading priests, theologians and speakers of the church spreading the gospel.
TBN Enlace 1740 Y Inspirational programs from Latin America and popular shows from TBN.
Spanish Language Channel Lineup FiOS
HD channel
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
UNCOVER NEW
OPPORTUNITIES
Are they a prospect for La
Conexin or the Spanish
Language Package? Ask the
right questions and nd out!
Are there people in your household
who like watching movies in
Spanish?
Do you or your family members
follow any sports teams from other
countries?
Do you have friends or family in
other countries that you talk to
regularly?
Do you or anyone in your
family use mobile devices like
smartphones and tablets to access
entertainment in Spanish?
JUST FOR SPANISH-
SPEAKING CUSTOMERS:
Be sure your Spanish-speaking
customers receive information in
Spanish and get the best service
possible by conrming theyre
tagged as Spanish-Language
Preferred
Let them know they can learn more,
pay bills, add services and check
international usage online at
www.verizon.com/espanol
LA CONEXIN
BUNDLE
BYOB + SPANISH
LANGUAGE PACKAGE
Based on what you like to watch,
I think youd love our La Conexin
Bundle. With the most popular
Spanish language channels, our most
superior technology youll get the
most of out of your sports, TV and
entertainment content.
Add to Select HD, Prime HD,
Extreme HD or Ultimate HD and
get more great channels like:
BBC CBeebies
Vme Kids
Univision Deportes SD/HD
En base a lo que le gusta ver, creo
que le encantar nuestro paquete
La Conexin Bundle. Con los canales
ms populares en idioma espaol,
con nuestra tecnologa superior,
usted aprovechar al mximo el
contenido de sus deportes, TV y
entretenimientos.
Agregue a su Select HD,
Prime HD, Extreme HD o Ultimate
HD y obtenga otros fabulosos
canales como:
BBC CBeebies
Vme Kids
Univision Deportes SD/HD
Sounds like you dont want to miss a
second of FIFA World Cup coverage.
Our La Conexin bundle can bring
you all the action with the biggest
Spanish-language sports networks
like ESPN Deportes and more.
To get the most out of time at
home with friends and family,
I recommend adding a Spanish
Language package to your bundle.
Youll get to enjoy the most
channels in Spanish more than
anyone else has.
Get 250+ NYDMA/
200+ National channels
Over 45+/35+ in HD
Includes 90/70 of our most popular
Spanish-language channels, like ESPN
Deportes, Univision and Telemundo
Get HD Spanish-language
content simply not available
with cable and satellite
Our Spanish Language
Package is already included
in our La Conexin TV
Package, and for a limited
time, its available FREE or
for 50% off for 12 months
on other qualifying bundles!
Deliver the best entertainment in
THE PERFECT BUNDLE.
LA CONEXIN OR BYOB:
Finding the Right Package FiOS
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
FiOS
Effective date | 4.20.14
DO YOUR CUSTOMERS KNOW...?
According to our survey:
40% of customers didnt know or believe they had premium channels
2/3 were unable to correctly describe the promotion they received
1/3 plan to drop the channels during months 1-3
THE BEST CONTENT
Ask them if there are any premium shows they watch now or would like to start watching. And if they missed
the rst few seasons, premium channels allow them to watch past episodes and thousands of movies free
On Demand.
THE MOST VALUE
Remind your customers that premium channels are not included with their TV package but are an addition.
Without experiencing these amazing premium channels, theyre not experiencing the full value of FiOS TV.
EASY SELF-SERVE OPTIONS FOR CHANGES OR REMOVAL
At any time, customers can make changes to their premium services, usually right from their FiOS TV remote.
Premium Entertainment Offers
How to sell
PREMIUM CHANNELS
TO YOUR CUSTOMER.
Always communicate the offer details: Make sure your customers understand the great offers and value
of our premium channels. Our special offers give them a full year of extra value so they can explore more of
the best entertainment with FiOS TV.
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
FiOS
Effective date | 4.20.14
3 MONTHS FREE, THEN 50 % OFF FOR THE NEXT 9 MONTHS
WHOS ELIGIBLE:
New FiOS TV customers adding a Combination or Completer Premium Package
Standalone FiOS TV or bundle customers
NOTE: New FiOS TV customers adding new Single Channel Premium TV or Spanish Language
Package are still eligible for the 50% x 12 months Premium Content Offer (see below)
50 % OFF FOR 12 MONTHS
WHOS ELIGIBLE:
New FiOS TV customers adding a new Single Channel Premium TV or Spanish Language Package
Existing FiOS TV customers who do not subscribe to a premium channel
Standalone FiOS TV customers or bundle customers
FiOS Premium Entertainment:
SELLING IT HAS NEVER
BEEN EASIER.
Remember, we have two incredible offers for new FiOS TV customers.
OFFER 1:
OFFER 2:
Help every FiOS TV customer get the entertainment they love. Some
of the most talked about shows, movies and sports in America are on
premium channels dont let your customers miss out!
Premium Entertainment Offers
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
THATS
A WIN-WIN.
Entertainment
Watch what happens when you offer your customers
the perfect Premium Entertainment package.
Upsell the Premium
Entertainment they really want!
Sounds like youre missing out on some of the
best series on TV! If we upgrade you to FiOS
TV today, I can give you 3 months free of our
Fully Loaded Entertainment Package, plus 50%
off months 4-12 so you can sample all of our
most popular premium channels.
No NHL fan should be without NHL Center
Ice this season. With up to 40 out-of-market
games per week and dual-feeds, you can choose
from either home or away broadcasts. Plus,
get NHL Network at no extra charge so you can
enjoy live games, daily highlights and up-to-date
hockey news.
FiOS offers exclusive premium sports
programming for everyone. You can watch live
coverage of college sports, soccer, golf events,
tennis, horse racing, and more.
If you like watching movies at home, a premium
movie channel package is the way to go. Instead
of paying to rent new movies, you get all the
biggest hits and exclusive new releases. Plus
you can access a huge library of movies and
original programming On Demand.
Ask the right questions:
What are your must-have entertainment
channels? HBO? SHOWTIME
? STARZ?
Which original series are you following
now/would you like to watch?
Which sports do you follow on TV?
Do you like watching movies without
commercials?
Do you ever have a movie night at
your house?
Did you get a new TV or entertainment
system recently?
Are you a Big Ten fan?
Listen for clues:
Do they have kids at home?
Are they big movie fans?
Are they into sports?
Do they have a home theater or man cave
in the house?
Do friends or family come over frequently?
Do they see new releases in theaters?
Premium Entertainment FiOS
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
Cant Miss
SHOWS AND
MOVIE HITS.
Includes 24 STARZ and ENCORE channels (5 total in HD), STARZ On Demand, ENCORE On Demand
and 3D On Demand FREE with subscription.
Access to over 1,600 movies and series anytime, on the go with STARZ Play and ENCORE Play FREE
with subscription.
On STARZ, enjoy hit movies like Monsters University and The Lone Ranger as well as original series like
Black Sails and Da Vincis Demons.
Relive your favorite TV shows like Magnum, P.I., Murphy Brown and Night Court on ENCORE Classic and
Diffrent Strokes, 227 and Amen on ENCORE Black.
NEW RELEASES FROM STARZ: Black Sails NEW series (1/25), After Earth (1/31), Monsters
University (2/21), Grown Ups 2 (2/28), Planes (3/7), White House Down (3/21), Da Vincis Demons
Season 2 (3/22), The Lone Ranger (4/4).
SHOWTIME
WHOS ELIGIBLE?
2009 (EXCLUDING PREMIER) AND JAN 2010JUNE 2012
DP OR TP BUNDLES
NAC customers
Customers within their renewal period:
WHOS NOT?
Customers with Retention Offers on the account
Customers with MR-DVR FREE for Life
Bundles with ONE-BILL, Local TV or FDV per-minute plan
Schedule your customers renewal before
their current Price Guarantee expires!
EXISTING CUSTOMERS WITHIN THEIR RENEWAL PERIOD CAN:*
Keep their current legacy bundle
Secure their bundle rate for 24 months
PLUS! Get a Bonus Bundle Discount of $10/mo. off for 24 months