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Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
FiOS
Effective date | 4.20.14
Whats
IMPORTANT IN THIS ZONE.
*Source: Reprinted from www.pcmag.com with permission. 2013 Ziff Davis, Inc. All Rights Reserved.
**Source: 451 Research, LLC. Based on Sep/Dec 2013 ChangeWave survey among a panel of educated consumers. Changewaveresearch.com/vz.
New Sales Zone Updates
Unmatched entertainment on every device.
The best HD TV experience and Americas fastest Internet.
ONE AMAZING BUNDLE PRICE
FOR 2 WHOLE YEARS
Its time to upgrade to FiOS.
With an additional $10/mo. off for 24
months, you can give your customers
FiOS Internet, TV and Home Phone. Plus,
with a 2-Yr. Agreement, customers also
get up to $400 on a Visa prepaid card.
Upgrading to FiOS Quantum is easy
and affordable.
For just $10 more per month, customers
can get 3X the advertised 15/5 Mbps speed
in an amazing FiOS Quantum Triple Play.
Using multiple devices? Better use FiOS.
100% ber optics delivers nearly unlimited
broadband and the speeds to power
phones, tablets, TVs and computers in and
around their home.
Smooth streaming ahead.
Streaming movies and TV shows from the
Internet on mobile devices is so much better
with FiOS. Less waiting, virtually no hiccups.
NEW limited-time offer for FiOS-Ready
customers.
Now they can switch to a FiOS Triple or Double
Play at our best prices ever exclusively for
homes that are already wired for FiOS.
#1 IN SPEED, ENTERTAINMENT
AND TV
FiOS Internet is Americas fastest,* most
consistent, most reliable Internet.
FiOS is Americas most preferred TV service
provider. **
Experts agree that FiOS network technology
is the Gold Standard for Internet and
entertainment delivery.
WHEN CUSTOMERS GET
FiOS, THEY GET MORE.
FiOS
Effective date | 4.20.14
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
How to Sell
4 Simple steps to the right solution.
DETERMINE THEIR INTERNET SPEED
To find out what level of speed your
customer needs to power their entire
household, ask them how they use
the Internet.
How many devices do you connect to the
Internet? Do you stream movies, videos or
TV shows? Do you have a gaming console
like a PlayStation or Xbox?
Based on their answers, recommend
the Internet speed thats best for their
household.
SELECT THE RIGHT FiOS TV PLAN
Help your customers pick the best
FiOS TV plan by asking which type of
entertainment they watch.
Do you love movies? Are you a sports
fan? What are your familys must-have
channels?
FiOS has options to entertain every
customer.
PITCH THE PERFECT BUNDLE
Put the Internet and the TV they selected
together into a bundle. You could say:
Based on what youve told me, I recommend
a FiOS Quantum
SM
bundle to get the most
out of your entertainment.
Make sure they know their bundle includes
convenient Self-Install or Premium FiOS
Installation for free. And with our Worry-
Free Guarantee, they can purchase FiOS
with total peace of mind. Remind customers
that they can get an added bonus when they
sign a 2-Yr. Agreement.
RECOMMEND RECORDING & STORAGE
SERVICE (WHERE FiOS QUANTUM TV IS
AVAILABLE)
Ask questions that show how FiOS Quantum
TV has the best options to improve their
entertainment experience.
Are there times your DVR wont let you
record every show youd like to watch?
Do you wish you didnt have to delete DVR
content to make room?
Lead with FiOS Quantum TV - Enhanced
Service for 1-5 TVs; for 6-10 TVs suggest
FiOS Quantum TV - Premium Service.
I strongly recommend our FiOS Quantum
TV service. You can record up to 12 shows
at once and store up to 200 hours of HD
content thats up to 4X more than before.
TV. Movies. Games. Chat. Sports.
ITS ALL BETTER ON FiOS.
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
FiOS
Effective date | 4.20.14
Every customer wants one thing:
TO GET THE MOST OUT OF THEIR
ENTERTAINMENT EXPERIENCE.
FASTER SPEEDS SO
DEVICES WORK BETTER
Upgrading to faster
FiOS speeds means that
multiple devices at home
can access the Internet
simultaneously, with
virtually no slowdowns.
100% fiber-optic
broadband gives you the
ability to do more online.
BUNDLING HAS
ITS BENEFITS
When you get FiOS
in a bundle, youll get
the best out of all your
entertainment, on TV and
online. Youll also benefit
from our best pricing
available, a 2-Yr. Price
Guarantee and our
Worry-Free Guarantee.
EXPERIENCE TV LIKE NO OTHER
FiOS Prime HD TV brings you
incredible picture quality and more
than 215 all-digital channels with
over 60 in HD.
GO MOBILE
FiOS lets you stream HD
movies and TV on
compatible mobile
devices around the home.
Know Your Customers
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
FiOS
Effective date | 4.20.14
Why do I need an
upgrade to faster
Internet?
Switching to
a Triple Play seems
like a huge hassle.
I know my house is
already wired for
FiOS, but Im not
ready to switch.
USE THESE KEY POINTS:
If you add more devices to
your household or add a
streaming device to your TV,
the high speeds of 100%
ber optics will support it.
With 15/5 Mbps Internet
customers can experience
the superiority of FiOS.
They can also easily upgrade
to FiOS Quantum
SM
speeds
starting at 50/25 Mbps.
You can stream your favorite
entertainment in and around
the house on compatible
devices with virtually
no glitches or service
interruptions. And, our
FiOS Mobile App lets you
enjoy FiOS entertainment
away from home on
compatible devices.
USE THESE KEY POINTS:
Dealing with slow Internet is
the real hassle. Upgrading to
FiOS Quantum is easy. Faster
speeds allow you to enjoy
more entertainment and get
the most out of your devices.
With free Premium
Installation, you can be
up and running fast. We
also include a 2-Yr. Price
Guarantee, so you wont
have any bundle price
increases for 24 months.
In a 2-Yr. Agreement youll
also get a Visa prepaid
card, which you can use
as you wish!
USE THESE KEY POINTS:
This is a limited time offer
for a FiOS Triple Play at
our best price ever
exclusively for homes that
are already wired for FiOS.
15/5 Mbps Internet
delivers a superior online
experience. Prime HD TV
brings you unbeatable
picture quality on more
than 215 all-digital
channels with over
60 in HD.
Switching to FiOS is easy.
Youll enjoy our Worry-Free
Guarantee, including our
Premium Installation at no
additional charge, in-home
demos and live 24/7 tech
support.
Behind every offer is
THE VALUE OF FiOS.
Customer Roadblocks
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
FiOS
Effective date | 4.20.14
THEIR WAIT FOR FASTER INTERNET IS OVER
FiOS IS THE ONLY CHOICE FOR PEOPLE WHO LOVE ENTERTAINMENT
Additional $10/mo. off for 24 months
2-Yr. Price Guarantee
Up to $400 Visa prepaid card with a 2-Yr. Agreement
Convenient Self-Install or our free Premium Installation
UPGRADE TO FiOS QUANTUM SPEEDS FOR JUST $10/MO. MORE
Stream shows and movies on any mobile device around the house
Enjoy smoother online gaming, video chatting and surfing
Americas fastest*, most reliable Internet
The best in HD TV and home phone service
BEST PRACTICE APPROACH FOR GREAT SALES!
Always acknowledge the advertised offer rst. Then, try this easy transition:
Thats a great deal, but its only one of the amazing bundle offers we have available!
Let me ask you a few questions so I can customize a bundle that will best t your needs.
*Source: Reprinted from www.pcmag.com with permission. 2013 Ziff Davis, Inc. All Rights Reserved.
Show them how to
EXPERIENCE THE
POWER OF FiOS.
FiOS Acquisition Offer
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 3.16.14
SPECIAL FiOS Quantum Offer FiOS
NEW ENTERTAINMENT PACKAGES FOR THE CUSTOMER WHO:

Does not want a landline home phone

Streams the majority of their entertainment FiOS Quantum is built for streaming!

Wants to stay connected with major broadcast networks

Values the quality of original programming, sports and movies on Premiums Channels

Loves Game of Thrones and other great programming not available on Netix
RULES:

Available in all states

Must be new to Internet and TV

Voice not required (Standalone Voice available)

MTM only (No Annual Contract)

Not combinable with any other Acquisition offers
or other Premium Channels

Available in CoFEE, C2G, Verizon.com

STB is required for viewing Premium Channels

Equipment MRC applies
50Mbps FOR $50 Special FiOS Offer
ONE PREMIUM
ENTERTAINMENT PACK
50/25 Mbps + Local TV +
HBO or SHOWTIME

FULLY LOADED
ENTERTAINMENT PACK
50/25 Mbps + Local TV +
HBO + CINEMAX + SHOWTIME +
Starz + Epix
YEAR 1
$50 $75
YEAR 2
$70 $95
Built for streamers.
THE ENTERTAINMENT PACKAGE
THEY'VE BEEN WAITING FOR.
SPEED ONE PREMIUM FULLY LOADED
PRICING FOR
OTHER SPEEDS
+ PREMIUM
COMBINATIONS:
75/35 Mbps
YEAR 1 $60 $85
YEAR 2 $80 $105
150/65 Mbps
YEAR 1 $110 $135
YEAR 2 $130 $155
300/65 Mbps
YEAR 1 $180 $205
YEAR 2 $200 $225
500/100 Mbps
YEAR 1 $270 $295
YEAR 2 $290 $315
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 3.28.14
TRIPLE PLAY,
DOUBLE PLAY &
STANDALONE
OPTIONS
These amazing offers include:
Worry-Free Guarantee:
2-Yr. Price Guarantee
Premium Installation at
no additional charge,
in-home demos and live
24/7 tech support
Choice of a 2-Yr. Agreement
or No Annual Contract
Same price for Same or New
Occupant-agged customers
Same price Online or Live
Channel
FiOS-Ready Offer FiOS
FiOS TRIPLE PLAY
(FiOS 15/5 Mbps
Internet, Prime HD TV
and Home Phone)
2-YR. AGREEMENT NAC
DOUBLE PLAY
Prime HD TV + 15/5 Mbps $49.99/mo. $59.99/mo.
15/5 Mbps + Home Phone $39.99/mo. $49.99/mo.
Prime HD TV + Voice $49.99/mo. $59.99/mo.
For FiOS-Ready customers:
ITS AN ENTERTAINMENT OFFER TOO GOOD TO PASS UP!
BIG RULES
Account must be flagged FiOS-Ready
System will determine offer and eligibility
Available with 15/5 Mbps or higher
(including VDSL1 & VDSL2)
Available with Select HD or higher
Switch now to faster Internet, unbeatable HD TV and home phone at an amazing limited-time price.
WHY CUSTOMERS SHOULD SWITCH (OR COME BACK) TO FiOS:
A CANT-MISS OPPORTUNITY: This is an amazing opportunity to
upgrade to faster Internet, unbeatable HD TV and crystal-clear home
phone at the lowest prices weve ever offered.
A BETTER ENTERTAINMENT EXPERIENCE: FiOS-Ready
customers can step up their entertainment options and experience
mobile streaming on all their devices, virtually glitch-free online
gaming, smooth video chatting and more.
FASTER INTERNET SPEEDS: Nothing is better for powering
multiple devices at home than FiOS. Its the fastest, most reliable
Internet in America.* They can even upgrade to FiOS Quantum
50/25 Mbps for just $10 more a month.
HIGHEST RATED SERVICES: 100% ber-optic FiOS Internet is
rated #1 in speed, reliability and customer satisfaction. Stunning FiOS
TV HD picture quality is rated higher than cable.
CUSTOMIZED BUNDLES: Customers can choose the Internet speed
and TV package that ts their entertainment needs and budget.
* Source: Reprinted from www.pcmag.com with permission.
2013 Ziff Davis, Inc. All Rights Reserved.
Customer must be new to FiOS Internet and FiOS TV to qualify for TP offers
Customer must be new to FiOS Internet or FiOS TV to qualify for DP or
Standalone offers
Activation Fee applies
Exception: Activation Fee waived for Same Occupant-flagged customers
who choose TP with a 2-Yr. Agreement
Not combinable with Lead Acquisition offers or Special Segment offers
With up to $40/mo. off
for 24 months even on
FiOS Quantum
SM
Triple Plays.
This is a deal your customers
cant afford to pass up!
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
FACT:
49% of our eligible
customers have FiOS
Internet. Only 39% have
FiOS TV. Thats a huge
opportunity that were
missing out on.
FIX:
Use all you know about
FiOS TV to show every
eligible customer why its
a better deal than cable
or satellite!
ACTION:
On a call with a new FiOS
customer? Or resolving an
issue for a FiOS Internet
(or FiOS Internet + Voice
Double Play) customer?
Youve got the power and
the knowledge to make a
successful pitch and
complete their bundle
with FiOS TV.
Try it rst.
A NEW SALES
APPROACH THAT WORKS!
1.TRANSITION WITH AN "INVERTED PITCH"
Use Power Words and Phrases
Start with FiOS TV Its got the channels, pricing and entertainment new
customers will love.
Bridge and present pricing using the Power Phrases that work:
Actually, its a lot more affordable than you might think" and Its a great deal
youre getting TV for as little as $20 more per month (than a Double Play).
Let me ask a few questions to determine the best package for your needs.
The top sellers in the country use a highly effective pitch that represents
a new sales approach for us. Were introducing it here first before we roll
it out nationwide. Use it to help perfect your pitch when talking to new TV
customers. The goal: Complete more Triple Play Bundles with FiOS TV.
2.INTERVIEW/POWERSELL
POWER EXTRA: Build The Right Bundle
TIP: A CUSTOMER WITH FiOS INTERNET OR DIGITAL VOICE WHO DOES
NOT HAVE FiOS TV IS A GREAT OPPORTUNITY FOR AN UPSELL. HELP
THEM FIND THE SPEED AND TV PACKAGE THAT IS RIGHT FOR THEM.
Ask Smart Questions
1. "Are you streaming TV shows or movies at home?
2. "Is your family into gaming on Playstation or Xbox?
3. "Which sports, movie channels and original series do you
or would you like to watch?
4. "Does your family use many different Internet devices
at home all at once?
REMEMBER Add FiOS TV to a bundle for as little as $20 more per month, and
upgrade their speed to FiOS Quantum (50/25 Mbps or higher). It's a Win-Win!
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
HELP THEM SEE THE DIFFERENCE FiOS TV MAKES
More Dual Feeds
} Customers in California can watch shows when
they air on the east coast
} 30 more than Time Warner Cable
} 27 more than DIRECTV
} 28 more than Dish Network
Access More Mobile Entertainment Options
} 53 TV Everywhere networks more than DIRECTV, Dish or TWC
} Only FiOS TV lets you watch ESPN, Disney Channel, Disney XD, ABC, EPIX and
NBC Sports Network from any device, live
} Watch VOD movies anywhere, too unlike DIRECTV and TWC
More Channels than DIRECTV
} FiOS TV offers up to 443 channels (DIRECTV offers up to 285)
The Most Spanish Language and
Exclusive International Channels
} Competitively priced Spanish Language Packages have 70+ more channels
than cable or satellite and the most HD and SD channels
} Only on FiOS programming in Armenian, Balkan, Cambodian, German
and Romanian
3.ADDRESS CONCERNS
Address concerns and close the sale
Review the customers current costs for TV, Internet and Phone. Then use relevant
FiOS TV competitive advantages to overcome any objections to closing.
Its Simply A Better Deal:
It sounds a little expensive. How can I be sure Im getting the best deal?"
"You mentioned you are now paying ($XX) for your TV, plus ($XX) for your
Internet and Home Phone with us. By bundling together, you would only pay
($XX)! Youd eliminate that other bill completely and just add as little as $20
more per month to what youre paying for Verizon.
FiOS Delivers More:
The TV I have now seems fine I already get most of the channels I like.
Youll love it! FiOS TV gives you so much more: More HD channels, and more
mobile viewing options. Plus FiOS TV is #1 in customer satisfaction, value and
reliability.*"
I'd like to wait until I talk to my husband/wife.
I understand Id want to talk to my spouse, too! Before you talk to them,
we can review the superior picture quality, all the sports and entertainment options
included, and your ability to stream live FiOS TV channels on your iPad and Xbox 360.
FACT:
Recent data shows a
3-point recap was
completed on only 28%
of calls.
FIX:
Always complete your call
with a 3-point recap:
Billing
Installation
Contact Information
ACTION:
Send and review the SOC
Preview with your
customer and provide a
3-point recap. Doing both
improves your First Call
Resolution (FCR) results.
YOU MADE THE TV SALE? MAKE SURE IT STICKS! IT'S A WIN-WIN FOR
YOU AND YOUR CUSTOMER.
*Source: 2013 American Customer Satisfaction Index (ACSI) for Subscription TV Service.
FiOS
CHANNELS
DTV
CHANNELS
NO SPORTS
PROGRAMMING
SELECT HD
204
ENTERTAINMENT
140
LOW TIER
PRIME HD
273
CHOICE
150
MID TIER
EXTREME HD
354
XTRA
205
HIGH TIER
ULTIMATE HD
443
PREMIER
285
COMPARE FiOS TV TO
DIRECTV
Its not even close!
Channel count by package (with 2-Yr. average MRC)
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
International Entertainment FiOS
FiOS brings their world home with entertainment and broadband that connects them to the things
they care about. To the Asian market, FiOS is much more than just technology; its a tool that helps
them connect to the things they care about most. FiOS gives them a robust broadband connection to
entertainment and maintains their connection to places and people far away.
WHO ARE OUR CUSTOMERS?
First- or second-generation residents of the United States
Students studying a new language or culture
Business people working with companies abroad
Military personnel with ties to other countries
Among Asian households, Chinese, Indian, Korean, East Asian and Vietnamese
customers have the highest rates of Internet usage
YOULL NEVER KNOW UNLESS YOU ASK
Even if your customer doesnt have an ethnic-sounding
last name or accent, they may be interested in
International Premium Networks.
Do you or anyone in your home speak any languages other
than English?
Did you know Verizon FiOS offers many international
channels with shows in other languages?
IF THEYRE INTERESTED, LET THEM KNOW:
We offer 38 international networks, in 21 languages
other than Spanish!*
International Premium Packages are not included in any
Verizon FiOS English packages
They are sold as a bolt-on with a monthly subscription fee
Customers will need a digital receiver to access
our International programming packages
*See Spanish Language Package for Spanish language programming details.
For international customers, FiOS is more than just entertainment.
Bring the
WHOLE WORLD
HOME WITH FiOS.
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
PACKAGE SERVICE NAME PROGRAMMING HIGHLIGHTS CH.# LA CARTE PACKAGE
ARABIC
Kuwait TV
Includes 4 state-run channels with news, movies,
documentaries and childrens programming.
1781
N/A $16.99
ART
Live sporting events, Arabic movies, dramas and variety
shows. Plus, national events and religious celebrations.
1780
ARMENIAN
Public TV of
Armenia
24-hour sports, news, TV series, soap operas, music,
documentaries, entertainment and childrens programs.
1779 $4.99 N/A
BALKAN
BN Leading channel for news, politics and entertainment. 1777
N/A $9.99
TV1
News, films, sports documentaries, dramas, health and
fitness, music and kids programming.
1778
BRAZILIAN TV Globo
Wide variety of entertainment, news and sports for
Brazilians living abroad. Exclusive programs and full Carnival
coverage.
1768 $19.99 N/A
CAMBODIAN
CTN
A look at whats new in the Cambodia of today brought to you
by Cambodias hottest TV stars.
1766
N/A $9.99
TVK
Live broadcasts of national ceremonies, festivals and
sporting events. Plus, news, movies, sports, entertainment
and educational programs.
1767
CHINESE
(Cantonese)
TVBe
Wide variety of exclusive programming from up-to-the-
minute news to drama series to popular lifestyle shows.
1798 $16.99 N/A
CHINESE
(Mandarin)
Phoenix North
America
24/7 news, in-depth reports, talk shows and live interviews
of interest to Chinese communities in the U.S.
1797
N/A $15.99
CCTV-4
Live news every hour, plus dramas, childrens shows and
sports coverage.
1795
CTI-Zhong Tian
Live news, current affairs, talk shows, popular drama series,
music, variety shows and movies.
1796
FARSI Rang-A-Rang
News, politics and call-in shows relating to all aspects of
Iranian life and culture.
1785 $14.99 N/A
FILIPINO
The Filipino
Channel
Daily news from the Philippines, plus popular dramas, game
shows and childrens programs.
1755* N/A*
$24.99
Filipino On
Demand
Award-winning Pinoy classics, blockbuster hits, live concerts
and exclusive miniseries.
On Demand
Free and
Premium
Filipino
Channels
FREE with
TFC
GMA Pinoy TV
Entertainment and news, with top-rated soaps, comedy, talk,
reality, game and variety shows.
1756 N/A
FRENCH TV5MONDE
Live news, classic films (subtitled in English), documentaries,
fashion and travel shows.
1771 $9.99 N/A
GERMAN
DW Amerika
Independent journalism, European culture and sports
including German soccer.*
1787
N/A $14.99
ProSieben
Sat.1 Welt
The best in original German and American entertainment.
Movies, series, game shows, talk shows and more.
1788
GREEK Antenna
News, sports, original series and specials from Greece
and Cyprus.
1789 $14.99 N/A
*Availablefor $11.99/monthHDNOonly.
International Entertainment Channel Lineup FiOS
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
PACKAGE SERVICE NAME PROGRAMMING HIGHLIGHTS CH.# LA CARTE PACKAGE
ISRAELI Israeli Network
The best from Israel 24/7. Exclusive newscasts, current
affairs, Jewish tradition and heritage shows, dramas,
entertainment and sports programming.
1782 $19.99 N/A
ITALIAN Rai Italia
Premier Italian network featuring celebrity entertainment,
news, dramas and sports.
1772 $9.99 N/A
JAPANESE
TV JAPAN
News, Grand Sumo tournaments, popular dramas, movies
and music.
1770
N/A $25.00
TV JAPAN HD
News, entertainment and sports from networks like NHK, Fuji
TV, TBS, TV Asahi, Nippon TV and TV Tokyo.Bilingual programs
(Japanese/English) offered for news, live Sumo, historical
dramas and others.
1769
KOREAN
YTN
Breaking news, politics, sports and more from Koreas
leading news channel.
1761
N/A $24.99
MBC AMERICA Live news, dramas, entertainment and current affairs. 1760
MBC DRAMA HD
Mega-hit dramas, Korean box office hits and popular
entertainment programs with English subtitles.
1759
SBS
International
Exclusive SBS dramas, variety shows and cultural programs. 1762
POLISH TV Polonia
News, soap operas, sporting events and movies. English
subtitling available on many shows.
1776 $17.99 N/A
PORTUGUESE
RTP
Internacional
News, documentaries, music, movies, sports and childrens
shows from the leading Portuguese programmer.
1764 $9.99 N/A
ROMANIAN
Pro TV
International
Top-rated films, serials, news, sports, business and economic
affairs programs from 3 popular channels: Pro TV, ACASA TV
and Pro Cinema.
1783
N/A $14.99
RSC1
A variety of Romanian programming from 4 top channels:
Prima TV, B1TV, Neptun TV and ETNO TV.
1784
RUSSIAN
RTN
Movies, sports, music, talk shows and Jewish programming
for the Russian-American audience. Not available in
Cablevision areas in NYDMA.
1774
N/A
$29.99
(RTN + Ch 1
Russia + RTR
Planeta)
Channel One
Russia
The best entertainment shows, unique documentaries, top
movie premieres, exclusive sports, news and analysis.
1773
$19.99
(CVC Areas:
Ch1 Russia,
RTR Planeta)
RTR Planeta
National and international news, politics, the economy, as
well as documentaries, talk shows, series and more.
1775
SOUTH ASIAN
(Hindi)
TV Asia
Popular drama series, films and music, in-house productions
and news in 3 languages.*
1752
N/A $34.99
STAR India
PLUS
Popular drama series, Bollywood movies, variety, game
shows and family programming.**
1751
Zee TV
Bollywood films, dramas, romance, legacy, music and more.
Hindi with English subtitles from the #1 South Asian channel
in the U.S.
1753
SET Asia
Drama, comedy, thrillers and reality shows from Sony
Entertainment Television Asia.
1754
SOUTH ASIAN
(Punjabi)
Jus Punjabi
Featuring live call-in shows on political and social issues
affecting the Indo-American community. Plus dramas, news
and religious programming.
1757 $9.99 N/A
VIETNAMESE SBTN
Daily news and current affairs affecting Vietnamese
communities across America.
1765 $14.99 N/A
* Availablefor $11.99/monthHDNOonly.
** $14.99HDNO
International Entertainment Channel Lineup FiOS
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
The top-selling packages are
ASIAN LANGUAGE PACKAGES.
FILIPINO
A wide variety of programming
from the 2 leading channels
in the Philippines
SOUTH
ASIAN (HINDI)
4 of the most popular channels
from India, including the #1
South Asian channel in the U.S.
CHINESE
(CANTONESE)
Same-day broadcast programs
from Hong Kong, including news,
series and more
CHINESE (MANDARIN)
Includes 3 popular channels
from mainland China,
Hong Kong and Taiwan
International Entertainment FiOS
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
SERVICE
PROVIDER
NUMBEROF SPANISH-
LANGUAGE CHANNELS
NUMBER OF
CHANNELS IN HD
BRIGHT HOUSE 47 9
CABLEVISION 68 9
COMCAST 72 5
TIME WARNER 67 9
VERIZON 7593 14
A MOVIE LOVERS DREAM
Choose from over 3,500
titles from Sony Pictures
GET THE MOST
OUT OF SPORTS
AND MOVIES
SOCCER MANIA
Over 1,500 games a year,
in English and Spanish
THE HOME OF U.S.
HISPANIC SPORTS
All the biggest and
most important sporting
events worldwide
Based on 12/30/13 channel lineups.
MORE CHANNELS FROM MORE
SPANISH-SPEAKING COUNTRIES
The Spanish Language Package provides over 70 of our most popular Spanish
language channels (14 in HD), including beIN Sport Espanol, ESPN Deportes
HD, Discovery en Espaol and Univision Deportes HD. Plus, HD Spanish-
language content simply not available with cable and satellite. FiOS has
special interest channels from: Mexico Puerto Rico Bolivia Argentina
Dominican Republic Central and South America.
FiOS TV is the provider with the most
Spanish-language channels.
Hispanic customers are looking for better ways to enjoy the
entertainment they love and more ways to connect to friends and
family. FiOS delivers a much more enriching way to connect to, watch
and experience entertainment. Its the best way to get the most out
of their downtime, their family time and all their devices.
Just compare: FiOS has more channels to love
Help customers stay
CONNECTED TO HOME.
Selling to the Hispanic Customer FiOS
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
Special interest channel HD channel
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Prime
HD
Extreme
HD
Ultimate
HD
LaConexin&
SpanishLanguage
Package*
PROGRAMMING CONTENT DESCRIPTION
Antena 3 HD (spain) 1515 Y
Oneofthetop-ratednetworksinSpainfeaturingprogrammingforthewholefamily
dramas, novelas, gameshows, musicalsandmore.
Canal 22 Mexico 1646 Y Artsandentertainmentwithaward-winningdocumentaries, newscastsandtalkshows.
Canal SUR 1549 Y ThemostpopularshowsfromArgentina, Bolivia, Chile, Peru, UruguayandVenezuela.
CentroAmrica TV** 1703 Y Thebestmorningshows, comedyseries, livenewsandsoccerfromCentral America.
Discovery en Espaol 1563 Y Scienceandtechnology, worldculture, historyandreal-lifedramasthatstimulateandinform.
Dominican View 1548 Y 24/7sports, news, special eventsandthehighest-ratedshowsfromtheDominicanRepublic.
Ecuavisa 1512 Y ThebestofEcuadoreansports, news, politics, social issuesand telenovelas.
FOROtv 1551 Y 24/7English-languagecablenetworkgearedtowardsyoung-adultaudiences.
Fusion 108 X Y
Firstmediabrandformillennialsthatengagesandchampionsasmart, diverseandinclusive
Americathroughoriginal reporting, humorandlifestylecontent.
Galavisin 1503 X X Y Live, directconnectiontothepeople, placesandeventsthatmattermosttoLatinoAmerica.
History Channel en
Espaol
1561 Y LatinoheritagetopicsandsignatureHistoryChannel programs24/7.
HITn 1648 Y Programsandtopicsthatenrichfamilieswithknowledge, cultureandentertainment.
Innito US 1620 Y Explorationsofthemostsurprisingandunexplainedmysteriesoftheworld.
La Familia Network 1701 Y DedicatedtoeducatingandentertainingLatinoaudienceswithwholesomeprogramming.
Multimedios SD
Multimedios HD
1511
1516
Y 24/7original familyprogrammingwithasterlingreputationinnorthernMexico.
Mun2 1643 X X Y Thebestinmusic, entertainmentandnewtrendsreflectiveofyoungLatinos.
Nat Geo Mundo 1564 X X Y Nonfictionentertainmentnetwork: nature, science, cultureandhistoryprograms.
nuvo TV 1642 X X Y LifestyleentertainmentforAmericanLatinosthatengagesandinspires(formerlyS TV).
Once TV Mexico 1567 Y Diverse, high-quality100%Mexicanprogrammingsuitableforall ages.
Supercanal 1507 Y DominicanandPan-Caribbeansports, news, comedy, livemusicandfamilycontent.
Tele El Salvador 1509 Y News, sports, talkshows, kids programmingandspecial eventsfromEl Salvador.
Telemicro Internacional 1513 Y 100%Dominicanchannel featuringnews, comedy, sportsandgeneral entertainment.
Telemundo VARIES X X X LC only Essential entertainment, newsandsportssourceforLatinos.
Televisin Dominicana 1506 Y ThebestproductionsoftheDominicanRepublicwiththebesttalentinvarietyandcomedy.
TV Chile (chile) 1704 Y Family-focusednews, telenovelas, sports, naturedocumentariesandChileansoccer.
TV Colombia 1705 Y News, theColombiansoccerleague, talkshows, varietyshowsandkids programs.
TVE Internacional 1560 Y RunbySpainsTVE: news, discussion-basedprograms, dramasanddocumentaries.
Ultra Docu HD** (spain) 1570 Y Latinodocumentariesand human-interestshowsfromaroundtheworld.
Ultra Macho HD** 1650 Y Travel, extremesports, late-nightadultseries, newsandrealityshowsforLatinomen.
UniMs VARIES X X X LC only Monumental filmlibraryplussportsandweekendAMkidsblock.
Univision VARIES X X X LC only Must-seetelenovelas, entertainmentTVevents, soccertournamentsandnewsinSpanish.
Utilsima 1582 X X Y 24/7programmingfocusingonwomensinterestsandissues.
WAPA America 1508 Y PuertoRicanprogrammingwithsports, telenovelas, moviesandmore.
Bandamax Estados
Unidos (mexico)
1663 Y DedicatedtothemostpopularLatinmusiccategories: videos, liveconcertsandnews.
Ritmoson Latino EUA 1664 Y Musicandlifestylechannel, withsalsa, son, merengue, pop, hip-hopandreggaeton.
Telehit 1662 Y HitmusicvideosinEnglishandSpanish, plusbold, fresh, innovativeprogramming.
TeleRitmo 1666 Y ThebestMexicanmusic, includingranchera, gruperaandnortea.
Tr3s 1660 X X X Y UniquecontentfromMTVNetworksserving the3culturesthatrepresentLatinolife.
Ultra Fiesta HD** 1670 Y Latinomusicnetworkproducedbyindustryinsiders, withvideos, news, concertsandmore.
* LC =La Conexin
** Ultra channels require an HD STB to view. For newcustomers, the ordering systemautomatically assigns a compatible HD STB. For existing customers, the ordering systemwill showan alert on the equipment page if customer requires a no-charge
STB exchange. Refer to this Service Alert in Vibe for additional details.
In most markets, Telefutura, Telemundo and Univision are broadcast by local TV stations, which are included in thePrime HD, Extreme HD, Ultimate HD and Local Digital packages.
Spanish Language Channel Lineup FiOS
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
* LC =La Conexin
** Ultra channels require an HD STB to view. For newcustomers, the ordering systemautomatically assigns a compatible HD STB. For existing customers, the ordering systemwill showan alert on the equipment page if customer requires a no-charge
STB exchange. Refer to this Service Alert in Vibe for additional details.
K
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STATION CH.#
Prime
HD
Extreme
HD
Ultimate
HD
LaConexin&
SpanishLanguage
Package*
PROGRAMMING CONTENT DESCRIPTION
Cine Estelar 1688 Y Mexican lm channel that shows movies and blockbusters from past decades.
Cine Latino 1685 Y 24/7 commercial-free contemporary cinema from Mexico, Spain and Latin America.
Cine Mexicano 1686 Y 24/7 commercial-free action, adventure, drama and comedy movies from Mexico.
Cine Nostalgia 1687 Y The best of Mexican 20th-century cinema. Best actors of the 30s, 40s, 50s and 60s.
Cine Sony 1689 Y Premier movie experience featuring Hollywood blockbusters uncut and uncensored.
De Pelcula 1680 Y The best of Mexican, Argentinean and Spanish cinema, from its beginnings until today.
De Pelcula Clsico 1681 Y Immerses the most demanding audiences into the world of Mexican cinema.
Gran Cine 1683 Y Contemporary, commercial-free U.S. blockbusters, dramas and series.
Ultra Cine HD** 1690 Y Contemporary movies from Mexico, Spain and Latin America.
Ultra Clsico HD** 1693 Y Digitally remastered movies from Mexico and Latin America.
Ultra Film HD** 1691 Y Modern lms from around the world dubbed into Spanish.
Ultra Mex HD** 1692 Y Contemporary Mexican lms, from independent productions to Hollywood hits.
Viendo Movies 1682 Y Contemporary, original, commercial-free movies around the clock.
Latele Novela 1590 Y Great love stories and popular telenovelas by beloved stars throughout Latin America.
Pasiones 1583 Y The greatest telenovelas and the latest TV from all Latin America.
Ultra LunaHD** 1585 Y New, edgy telenovelas and captivating series especially for the Latina woman.
Univision Telenovelas 1584 Y
CNN en Espaol 1540 Y News network with breaking news coverage and in-depth reporting.
Milenio TV 1550 Y News from the most recognized and respected journalists on Mexican television.
AyM Sports 1535 Y 24/7 coverage of all the sports action in Mexico.
beIN SPORT 1538 Y Live and exclusive coverage of the worlds best soccer and international sports.
ESPN Deportes
ESPN Deportes HD
1520
1537
X X
X
Y The best 24/7 sports network with the most diverse array of sporting events.
Fox Deportes 1521 X X Y Sports with the Copa Santander Liberatadores, Copa Nissan Sudamericana and MLB.
GOL TV 1523 Y All soccer, 24/7, with over 1,500 games per year, in both English and Spanish.
TyC Sports 1536 Y #1 South American sports network: soccer, boxing, basketball, auto racing and more.
Univision Deportes
Univision Deportes HD
1524
1539
Y Latino sports network with the most recognized and followed sporting events.
BBC Cbeebies 1727 Y High-quality, largely UK-produced content to educate and entertain young children.
Boomerang (ESP) 1724 Y Classic cartoons and shows that cant be seen anywhere else.
Discovery Familia 1702 Y Diverse, award-winning family programming from Discoverys network.
Disney XD en Espaol 1722 Y Kids have fun, challenge themselves, accomplish things and discover their strengths.
Semillitas 1723 Y TV that preserves Hispanic cultural roots and language for young children (ages 05).
Sorpresa! 1720 Y
Fun, entertaining and culturally relevant TV in Spanish for U.S. Latino kids
(ages 217).
Ultra Kidz HD** 1730 Y Preschool entertainment in the AM, transitioning to older kids and teens in the PM.
Vme Kids 1721 Y Fun and engaging experience for Hispanic preschool children and parents.
EWTN Espaol 1741 Y Leading priests, theologians and speakers of the church spreading the gospel.
TBN Enlace 1740 Y Inspirational programs from Latin America and popular shows from TBN.
Spanish Language Channel Lineup FiOS
HD channel
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
UNCOVER NEW
OPPORTUNITIES
Are they a prospect for La
Conexin or the Spanish
Language Package? Ask the
right questions and nd out!
Are there people in your household
who like watching movies in
Spanish?
Do you or your family members
follow any sports teams from other
countries?
Do you have friends or family in
other countries that you talk to
regularly?
Do you or anyone in your
family use mobile devices like
smartphones and tablets to access
entertainment in Spanish?
JUST FOR SPANISH-
SPEAKING CUSTOMERS:
Be sure your Spanish-speaking
customers receive information in
Spanish and get the best service
possible by conrming theyre
tagged as Spanish-Language
Preferred
Let them know they can learn more,
pay bills, add services and check
international usage online at
www.verizon.com/espanol
LA CONEXIN
BUNDLE
BYOB + SPANISH
LANGUAGE PACKAGE
Based on what you like to watch,
I think youd love our La Conexin
Bundle. With the most popular
Spanish language channels, our most
superior technology youll get the
most of out of your sports, TV and
entertainment content.
Add to Select HD, Prime HD,
Extreme HD or Ultimate HD and
get more great channels like:
BBC CBeebies
Vme Kids
Univision Deportes SD/HD
En base a lo que le gusta ver, creo
que le encantar nuestro paquete
La Conexin Bundle. Con los canales
ms populares en idioma espaol,
con nuestra tecnologa superior,
usted aprovechar al mximo el
contenido de sus deportes, TV y
entretenimientos.
Agregue a su Select HD,
Prime HD, Extreme HD o Ultimate
HD y obtenga otros fabulosos
canales como:
BBC CBeebies
Vme Kids
Univision Deportes SD/HD
Sounds like you dont want to miss a
second of FIFA World Cup coverage.
Our La Conexin bundle can bring
you all the action with the biggest
Spanish-language sports networks
like ESPN Deportes and more.
To get the most out of time at
home with friends and family,
I recommend adding a Spanish
Language package to your bundle.
Youll get to enjoy the most
channels in Spanish more than
anyone else has.
Get 250+ NYDMA/
200+ National channels
Over 45+/35+ in HD
Includes 90/70 of our most popular
Spanish-language channels, like ESPN
Deportes, Univision and Telemundo
Get HD Spanish-language
content simply not available
with cable and satellite
Our Spanish Language
Package is already included
in our La Conexin TV
Package, and for a limited
time, its available FREE or
for 50% off for 12 months
on other qualifying bundles!
Deliver the best entertainment in
THE PERFECT BUNDLE.
LA CONEXIN OR BYOB:
Finding the Right Package FiOS
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
FiOS
Effective date | 4.20.14
DO YOUR CUSTOMERS KNOW...?
According to our survey:
40% of customers didnt know or believe they had premium channels
2/3 were unable to correctly describe the promotion they received
1/3 plan to drop the channels during months 1-3
THE BEST CONTENT
Ask them if there are any premium shows they watch now or would like to start watching. And if they missed
the rst few seasons, premium channels allow them to watch past episodes and thousands of movies free
On Demand.
THE MOST VALUE
Remind your customers that premium channels are not included with their TV package but are an addition.
Without experiencing these amazing premium channels, theyre not experiencing the full value of FiOS TV.
EASY SELF-SERVE OPTIONS FOR CHANGES OR REMOVAL
At any time, customers can make changes to their premium services, usually right from their FiOS TV remote.
Premium Entertainment Offers
How to sell
PREMIUM CHANNELS
TO YOUR CUSTOMER.
Always communicate the offer details: Make sure your customers understand the great offers and value
of our premium channels. Our special offers give them a full year of extra value so they can explore more of
the best entertainment with FiOS TV.
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
FiOS
Effective date | 4.20.14
3 MONTHS FREE, THEN 50 % OFF FOR THE NEXT 9 MONTHS
WHOS ELIGIBLE:
New FiOS TV customers adding a Combination or Completer Premium Package
Standalone FiOS TV or bundle customers
NOTE: New FiOS TV customers adding new Single Channel Premium TV or Spanish Language
Package are still eligible for the 50% x 12 months Premium Content Offer (see below)
50 % OFF FOR 12 MONTHS
WHOS ELIGIBLE:
New FiOS TV customers adding a new Single Channel Premium TV or Spanish Language Package
Existing FiOS TV customers who do not subscribe to a premium channel
Standalone FiOS TV customers or bundle customers
FiOS Premium Entertainment:
SELLING IT HAS NEVER
BEEN EASIER.
Remember, we have two incredible offers for new FiOS TV customers.
OFFER 1:
OFFER 2:
Help every FiOS TV customer get the entertainment they love. Some
of the most talked about shows, movies and sports in America are on
premium channels dont let your customers miss out!
Premium Entertainment Offers
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
THATS
A WIN-WIN.
Entertainment
Watch what happens when you offer your customers
the perfect Premium Entertainment package.
Upsell the Premium
Entertainment they really want!
Sounds like youre missing out on some of the
best series on TV! If we upgrade you to FiOS
TV today, I can give you 3 months free of our
Fully Loaded Entertainment Package, plus 50%
off months 4-12 so you can sample all of our
most popular premium channels.
No NHL fan should be without NHL Center
Ice this season. With up to 40 out-of-market
games per week and dual-feeds, you can choose
from either home or away broadcasts. Plus,
get NHL Network at no extra charge so you can
enjoy live games, daily highlights and up-to-date
hockey news.
FiOS offers exclusive premium sports
programming for everyone. You can watch live
coverage of college sports, soccer, golf events,
tennis, horse racing, and more.
If you like watching movies at home, a premium
movie channel package is the way to go. Instead
of paying to rent new movies, you get all the
biggest hits and exclusive new releases. Plus
you can access a huge library of movies and
original programming On Demand.
Ask the right questions:
What are your must-have entertainment
channels? HBO? SHOWTIME

? STARZ?
Which original series are you following
now/would you like to watch?
Which sports do you follow on TV?
Do you like watching movies without
commercials?
Do you ever have a movie night at
your house?
Did you get a new TV or entertainment
system recently?
Are you a Big Ten fan?
Listen for clues:
Do they have kids at home?
Are they big movie fans?
Are they into sports?
Do they have a home theater or man cave
in the house?
Do friends or family come over frequently?
Do they see new releases in theaters?
Premium Entertainment FiOS
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
Cant Miss
SHOWS AND
MOVIE HITS.
Includes 24 STARZ and ENCORE channels (5 total in HD), STARZ On Demand, ENCORE On Demand
and 3D On Demand FREE with subscription.
Access to over 1,600 movies and series anytime, on the go with STARZ Play and ENCORE Play FREE
with subscription.
On STARZ, enjoy hit movies like Monsters University and The Lone Ranger as well as original series like
Black Sails and Da Vincis Demons.
Relive your favorite TV shows like Magnum, P.I., Murphy Brown and Night Court on ENCORE Classic and
Diffrent Strokes, 227 and Amen on ENCORE Black.
NEW RELEASES FROM STARZ: Black Sails NEW series (1/25), After Earth (1/31), Monsters
University (2/21), Grown Ups 2 (2/28), Planes (3/7), White House Down (3/21), Da Vincis Demons
Season 2 (3/22), The Lone Ranger (4/4).
SHOWTIME

is included in the SHOWTIME STARZ Entertainment package. Get 62 premium channels,


15 HD channels and over 500 choices On Demand of groundbreaking original series, uncut Hollywood
hit movies, action-packed sports, provocative documentaries, laugh-out-loud comedies and more!
Get over 600 hours of quality programming with our expanded SHOWTIME ON DEMAND service in
stunning HD!
SHOWTIME ANYTIME gives you the best SHOWTIME programming on your computer, iPhone, iPad
and Android
TM
devices including Kindle Fire FREE with your SHOWTIME subscription and now with
LIVE TV viewing with both east and west coast feeds!
Funny up your Sundays beginning January 12th with the return of Shameless at 9pm ET/PT
followed by House of Lies and Episodes only on SHOWTIME or Live on SHOWTIME ANYTIME.
Miss a season or an episode? Catch up on past seasons on SHOWTIME ON DEMAND or
SHOWTIME ANYTIME.
Get the hottest ticket in town, and enjoy the shows and movies everyone is talking about like Girls
(Season 3 Premieres 1/12) and True Detective (Premieres 1/12), available on 26 channels, plus HBO
on Demand , HBO 3D on Demand and HBO GO.
CANT MISS HBO MOVIE PREMIERES: Jack the Giant Slayer (now on HBO), Oblivion (coming in January).
Prepare for the return of Games of Thrones (Season 4 premieres 4/6) by catching up on past seasons on
HBO GO. Plus, get bonus features and special behind-the-scenes extras. Its HBO. Anywhere.
With Cinemax, get the best Hollywood hits, original series like Banshee (1/10) and behind-the-
scenes exclusives all in True HD.
MAX MOVIE PREMIERES: Argo (Now on Cinemax), Identity Thief.
With MAX GO, enjoy 400 of the biggest Hollywood hit movie favorites and high-octane MAX original
series like Strike Back and Banshee. Its FREE with your Cinemax subscription.
SHOWTIME, The Movie Channel, FLIX and related marks are registered trademarks of Showtime Networks Inc., a CBS company. You must be a subscriber of SHOWTIME to receive SHOWTIME
ANYTIME and SHOWTIME ON DEMAND. All Rights Reserved. STARZ and related channels and service marks are the property of STARZ Entertainment, LLC. Visit starz.com for airdates/times.
STARZ Play is only accessible in the U.S. and certain U.S. territories and requires a high speed broadband or Wi-Fi connection. STARZ Play is an authenticated service included with your STARZ
subscription through participating cable, satellite and telco television providers. HBO, Cinemax and related channels and service marks are the property of Home Box Office, Inc. HBO GO and
MAX GO are only accessible in the U.S. and certain U.S. territories where a High Speed Internet connection is available. Minimum connection of 3 Mbps required for HD viewing on laptop. Select
titles not available in HD. Minimum 3G connection is required for viewing on mobile devices. Some restrictions may apply. Android is a trademark of Google Inc. Use of this trademark is subject
to Google Permissions. iPad, iPod Touch and iPhone are trademarks of Apple Inc.
Plus
access to
On Demand
channels,
anytime
Da Vincis Demons on STARZ
Girls on HBO
House of Lies on SHOWTIME

Premium Entertainment FiOS


Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
Exclusive sports that score
BIG WITH CUSTOMERS.
CHANNEL CH. #
SPORTS
PASS
EXTREME
HD
ULTIMATE
HD
DESCRIPTION
beIN SPORT HD 598 The worlds best soccer and international sports.
BIG TEN 1 & 2 330/331 More than 350 live sports events, virtually all in HD;
the ultimate destination for Big Ten fans across the
country.
BIG TEN NETWORK 85/585
CBS SPORTS NETWORK 94 Live college football, basketball and lacrosse.
ESPN 70/570
ESPN BASES LOADED HD
Goal Line HD/Buzzer Beater/Bases Loaded
571 Live college football, baseball and basketball.
ESPN CLASSIC 310
Classic sporting events, documentaries
and movies.
ESPN DEPORTES
1520/
1537

More than 1,900 live original hours of sports


programming and studio shows such as Cronmetro,
Bisbol Esta Noche, Fuera de Juego and Futbol
Picante.
ESPN U 73/573
ESPN2 74/574
ESPNEWS 72/572
FOX COLLEGE SPORTS ATLANTIC,
CENTRAL AND PACIFIC
300/301
/302

Top college conferences like Big 12, Conference USA,
PAC-12, Sun Belt and more.
FOX DEPORTES 311 Sports programming for Hispanic fans.
FOX SPORTS 1 83/583
FOX SPORTS 2 198
GOLF CHANNEL 93/593 Live golf coverage of the worlds top tours.
HRTV 316
Live horse racing, English riding, Western horse
sports and rodeos.
LONGHORN NETWORK 320 Over 200 live University of Texas sporting events.
MLB NETWORK 86/586
NBA TV 89/589
Live NBA games, highlights, news and original
programming.
NBC SPORTS NETWORK 90/590 Unmatched 24/7 sports storytelling.
NESN NATIONAL 97
NFL NETWORK 88/588
NFL REDZONE (SEASONAL
PROGRAMMING)
335/835
The premiere destination for everything NFL,
on and off the field.
NHL NETWORK 87/587
Live NHL, AHL, NCAA games and behind-the-scenes
access.
OUTDOOR CHANNEL 307/591
Hunting, fishing, off-road motor sports
and adventures.
SPORTSMAN CHANNEL 308 Hunting, shooting and fishing programming.
SPORTSNET NEW YORK 77
TENNIS CHANNEL 303/592 The only 24-hour tennis and lifestyle destination .
TVG 315 Leading horse racing network.
UNIVERSAL SPORTS HD 596
25 World championships and 1,200 hours
of live event coverage annually; this is the preeminent
on-air destination for Olympic and lifestyle-related
sports programming.
WILLOW HD 1007
Its the only American channel dedicated to cricket
24/7 with a focus on carrying major international
cricket matches live. Included with the Sports Pass
Package for $9.99/month which can be added to any
FiOS TV package.
WORLD FISHING NETWORK 317/597 Recreational and sport fishing programming.
YES NATIONAL HD 595
Sports Entertainment FiOS
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
Entertainment that
GOES INTO OVERTIME.
PREMIUM CHANNELS AND PACKAGES PRICE/MONTH
Fully Loaded Entertainment Pack (SHOWTIME

/ STARZ Entertainment Pack, HBO, Cinemax, EPIX) $48.99


SHOWTIME/STARZ Entertainment Pack (60+ premiums: SHOWTIME, STARZ, TMC, FLIX, ENCORE, Indieplex, Retroplex) $19.99
SHOWTIME/STARZ Entertainment Pack + EPIX $28.99
HBO & Cinemax $29.99
HBO $19.99
Cinemax $15.99
STARZ/ENCORE (standalone) $15.99
SHOWTIME (standalone) $15.99
EPIX $15.99
STARZ/ENCORE Pack for Extreme HD (adds STARZ/ENCORE to NYDMA Prime & Extreme HD) $13.99
STARZ/ENCORE Pack for Ultimate HD (adds STARZ/ENCORE to National Ultimate HD only) $13.99
Ultimate Fully Loaded Entertainment Pack (adds HBO, STARZ/ENCORE to National Ultimate HD only) $31.98
Extreme Fully Loaded Entertainment Pack NYDMA (adds Max, EPIX, STARZ/ENCORE) $41.97
Prime Fully Loaded Entertainment Pack NYDMA (adds HBO, STARZ/ENCORE, EPIX, Max) $46.99
Spanish Language Package $14.99*
Playboy & Playboy en Espaol $16.99
Here! $8.99
PREMIUM SPORTS CHANNELS PRICE
NHL Center Ice Half Season through 2/8/14 $99.96
Fox Soccer Plus $14.99/mo.
Sports Pass $9.99/mo.
SUBSCRIPTION ON DEMAND PRICE/MONTH
Disney Family Movies $5.99
Anime Network $6.99
WWE 24/7 (World Wrestling Entertainment) $9.99
Karaoke $7.99
Bollywood Hits On Demand $7.99
The Jewish Channel (TJC) $5.99
Too Much for TV! $14.99
GAIAM $7.99
ViewNow $5.99
* $10/month with Local Digital TV package
HBO, Cinemax and related channels and service marks are the property of Home Box Office, Inc.
SHOWTIME, The Movie Channel, FLIX and related marks are trademarks of SHOWTIME Networks Inc., a CBS company. 2011 Ides Film Holdings, LLC.
Premium Entertainment Details FiOS
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 2.28.14
Additional Offers FiOS
RULES FOR 50% OFF OFFERS:

Standard rates apply beginning month 13

Standalone Premiums and Spanish Language Package not included in 3MF, then 50% off mos. 4-12. They are eligible for
50% off for 12 mos. only.

Customers can add channels from different premium channel families and receive the 50% promotion simultaneously
or consecutively

Customers may not receive back-to-back offer rates on the same product or any package containing the initial offer product(s)

Content Package not available with any bundle that already includes overlapping premium content
VALUE THEYLL LOVE
Give your customers even more for their money. Offer them these amazing deals.

FOR EXISTING TV CUSTOMERS:
ADD INTERNET TO UPGRADE to a 3/1 Mbps Triple Play and get an additional $10/mo. off Triple Play price.

FOR NEW & EXISTING TV CUSTOMERS:
ADD SELECT PREMIUM CHANNELS:
NEW OR EXISTING CUSTOMERS PURCHASING NEW FiOS TV AND ADDING QUALIFYING PREMIUM CONTENT
PACKAGES OR COMPLETER PACKAGES: Get 3 months FREE, then 50% off for months 4-12. (Offer for customers
adding New Spanish Language Package or New Single Premium TV Channel remains at 50% off for 12 months.)
EXISTING TV CUSTOMERS: Get 50% off for 12 months.
PACKAGE
50% OFF RATE
Months 4-12
TOTAL
SAVINGS
FULLY LOADED ENTERTAINMENT PACK
(SHOWTIME

/ STARZ ENTERTAINMENT PACK, HBO, CINEMAX, EPIX)


$24.49 $252.00*
STARZ $7.99 $96.00
SHOWTIME $7.99 $96.00
SHOWTIME/STARZ ENTERTAINMENT PACK $9.99 $120.00*
SHOWTIME/STARZ ENTERTAINMENT PACK + EPIX $14.49 $174.00*
HBO/CINEMAX $14.99 $174.00
HBO $9.99 $120.00
CINEMAX $7.99 $96.00
STARZ ENCORE PACK FOR EXTREME HD OR STARZ ENCORE PACK FOR ULTIMATE HD
(ADDS STARZ/ENCORE/SUNDANCE)
$6.99 $84.00*
ULTIMATE FULLY LOADED ENTERTAINMENT PACK
(ADDS HBO, STARZ 2 TO NATIONAL ULTIMATE HD ONLY)
$15.99 $191.98*
EXTREME FULLY LOADED ENTERTAINMENT PACK NYDMA
(ADDS MAX, EPIX, STARZ TO NYDMA)
$20.99 $251.76*
EPIX $7.99 $84.00
SPANISH LANGUAGE PACKAGE 50% off for 12 months!
$7.49
(Months 1-12)
$90.00
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 2.28.14
Additional Offers FiOS
RULES FOR HBO FREE FOR 12 MONTHS:

The FiOS Quantum HBO 12-month credit will carry over with
changes to the account as long as the customer keeps a FiOS
Quantum speed of 50/25 Mbps or higher and maintains their
HBO subscription

Live Channels and via IMG. Not available online.

System will determine offer eligibility
Ineligible if :

Subscribed to HBO in past 1 year (was 2-Yr. previously)

New to FiOS within last 6 months

Speed upgrades that are less than $10/mo.

Customers received a complimentary HBO Offer

FOR INTERNET CUSTOMERS:
UPGRADE & SAVE: HBO included for 12 months at no additional charge. Upgrade to FiOS Quantum
SM
Internet 50/25 Mbps
or 75/25 Mbps required.
GREAT VALUE, MORE PROTECTION: Add Verizon 50GB or 150GB Multi-Device Security and Backup Bundle and get 50% off
for 12 months! (Includes Internet Security Suite Plus Online Backup and Storage.)
50% OFF FOR 12 MONTHS!
50% OFF RATE
Months 1-12
TOTAL
SAVINGS
50GB BUNDLE $5.50 $66.00
150GB BUNDLE $8.49 $102.00
FOR MOVERS:
$250 Visa prepaid card when customer connects with a 2-Yr. Agreement Triple Play at their new address!
Show them the
ADVANTAGE
OF FiOS INTERNET.
RULES FOR 50% OFF VAS PACKAGE FOR 12 MONTHS:

Standard rates apply beginning month 13

Available to any FiOS Internet or HSI customer (except current VISS/VOBS customer)
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 3.7.14
GREAT OFFERS AVAILABLE!
Agreement Incentive Offers FiOS
CUSTOMER
BENEFIT
LIVE
CHANNEL
ONLINE
ELITE
RETENTION
$120 Reward Card DP/TP Available in renewal window Available in renewal window
HBO FREE for 12 mos. DP/TP
$5/mo. off x 24 mos. DP/TP
Data upgrade required
unless TV + Voice, then
TV upgrade required
Data upgrade required
unless TV + Voice, then
TV upgrade required

$10/mo. off x 12 mos.
Qualifying DP/TP
Upgrade required N/A
$10/mo. off x 24 mos. TP High Risk only High Risk only
$10/mo. off x 24 mos. DP High Risk only High Risk only High Risk only
$10/mo. off x 24 mos. DP/TP Available in renewal window Available in renewal window Available in renewal window
$15/mo. off x 12 mos. DP/TP N/A N/A
$15/mo. off x 24 mos. TP N/A N/A
$20/mo. off x 12 mos.
FLEX DP/TP
N/A N/A 50 Mbps Minimum
C
u
s
t
o
m
e
r
s

w
i
t
h

M
R
-
D
V
R

F
F
L

$5x24 mos. TP
(NY / CT / PA / DE / FL)
$5x24 mos. TP (NJ) N/A
$10x24 mos. TP (NJ)
Early Bird
$15/mo. off x 24 mos. DP/TP
Expiring Agreement:
-60 days pre-expiration
Expiring Agreement:
-60 days pre-expiration
Expiring Agreement:
-60 days pre-expiration
BIG RULES
System will determine eligibility and present only offers for which the customer qualifies. When reviewing your
customers account, consider all options as promotional pricing may be retracted.
New agreement scheduling option is available only to customers with agreements expiring in 60 days or less.
When choosing content or equipment, customer must agree to add product to the account. Standard rates
apply beginning at expiration of offer. Not eligible for content or equipment offer if product is on customer
account. Choose from remaining offers.
NOTE: Additional offers may be available check systems for eligibility.
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 2.14.14
Agreement Incentive Offers FiOS
CUSTOMER TYPE CUSTOMER DETAILS
EXPIRING
AGREEMENT/
RENEWAL
WINDOW
(-60/+90 DAYS)
-60 Days Pre-Expiration Only: Customers in the pre-expiration window
can either schedule the start date of a new agreement once their existing
agreement ends, or, they may start a new agreement right away, but many
existing discounts (i.e., Acquisition, Retention) will be removed. Some discounts
may remain (i.e., Afnity, Equip., Premium Content, VISS/VOBS).
If customer agreement starts right away, the new agreement will appear on
the bill in 1 to 2 billing cycles.
+90 Days Post-Expiration: A new agreement will begin immediately, and
existing discounts may be removed. Some discounts may remain (i.e., Afnity,
Equip., Premium Content, VISS/VOBS).
Customers changing bundles receive new bundle content and price when the
new agreement starts.
NO 2-YR.
AGREEMENT
(NAC OR
EXPIRATION
+90 DAYS)
Any existing acquisition discounts and/or price guarantee end immediately.
New term starts immediately and appears on the bill in 1 to 2 billing cycles.
Existing offers on the account (e.g., $15 x 24) are retracted as applicable.
MONTHS 1-22
OF AGREEMENT
(EXPIRATION
> 60 DAYS)
Not eligible for an Agreement Incentive Offer until existing 2-Yr. Agreement is
within 60 days of expiration where noted, select offers not available until 2-Yr.
Agreement has expired.
CUSTOMER
EXPERIENCE
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 4.1.14
TV Equipment Options FiOS
* Enhanced and Premium Services require a Video Media Server and Media Client(s).
** When all available tuners are being used at the same time, only the show currently being recorded or previously recorded content can be watched
Doesnt work with DCT 700 or Cable Card.
Restrictions Apply - Some widgets such as The Weather Channel, Pandora, Music Choice are not available with VMS . Older versions of the QIP
2500 SD STB, the P1 and P2 models do not support FiOS Widgets and do not support Sudoku games.
Help Customers
CHOOSE THE RIGHT EQUIPMENT
AND SERVICES.
FEATURES
& BENEFITS
FiOS QUANTUM TV
SERVICES*
(where available)
MULTI
ROOM-
DVR DVR
SET-TOP
BOX
SD STB
(CA, NY, RI ONLY) ENHANCED PREMIUM
M
O
R
E
C
O
N
T
R
O
L
Pause, Rewind, Play on all
connected TVs
Live TV on up to 10 TVs
Live TV on up to 5 TVs
Record up to 12 shows
**
Record up to 6

shows
**

M
O
R
E

S
T
O
R
A
G
E
Up to 200 hours of HD
recording 2TB storage
Up to 100 hours of HD
recording 1TB storage
RECORD shows on 1 TV and
watch on another

SCHEDULE recordings over the
Internet via a laptop, tablet or
other compatible smartphones
via FiOS Mobile App, MY FiOS
App or myverizon.com
ACCESS select FiOS On Demand
titles virtually anywhere you go
from compatible devices
VIEW a library of over
75,000 On Demand titles
VERIZONS EXCLUSIVE
Interactive Media Guide with
Advanced Parental Controls
UPDATE Facebook and
Twitter, access FiOS
Widgets, access games
RECEIVE FiOS SD channels
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 4.1.14
TV Equipment and Service Options FiOS
FiOS TV PACKAGES
NUMBER
OF TVS
PRICE PER MONTH*
NATIONAL
NY STATE,
N-NJ & CT
1 $11.99 $7.99
2 $19.98 $15.98
3 $27.99 $23.97
4 $34.99 $31.96
5 $41.99 $38.99
6 $47.99 $45.99
7 $53.99 $52.99
8 $59.99 $59.99
9 $65.99 $66.99
10 $71.99 $73.99
* Price excluding applicable taxes. Prices subject to change.
** Discount for 1TV + DVR Service: $6 ($2 NY, N-NJ, CT).
RECORDING AND STORAGE SERVICES
SERVICE PRICE/MO.*
DVR** $11.00
MR-DVR $12.00
FiOS Quantum TV Enhanced $22.00
FiOS Quantum TV Premium $32.00
SERVICE AVAILABILITY:
DVR: 1 to 10 TVs
MR-DVR: 2 to 10 TVs
FiOS Quantum TV - Enhanced: 1 to 5 TVs
FiOS Quantum TV - Premium: 2 to 10 TVs
UPGRADE TO FiOS QUANTUM TV:
Self-install: $24.99 Upgrade Charge
Tech Install : $24.99 Upgrade Charge
+ $149.99 for Tech Install

FiOS TV
Equipment
OPTIONS.
Also applies to any account where the # of STBs = # of DVRs.
FiOS VOICE BACKUP BATTERY
The FiOS backup battery gives customers an extra eight hours of power for their home phone
service in case of a power outage. But, many customers dont want an extra battery to worry
about. Instead of automatically including a backup battery at no extra charge, we offer
customers the option to purchase a backup battery.
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 2.16.14
Equip your customers with the option that allows them
to experience FiOS their way.
Equipment Details FiOS
TAKE THE RIGHT APPROACH
NEW CUSTOMERS
With FiOS Quantum, youll get our
Advanced Wi-Fi Router so you can maximize
your wireless experience on all your devices.
COST: Rent for $4.99 per month.*
BENEFIT: Competitive price. Peace of
mind with ongoing warranty and support
from Verizon.
* Rental Charge does not apply in NY.
EXISTING CUSTOMERS
Your current router limits your Wi-Fi
connection speeds. To get the best wireless
experience, I recommend an upgrade to our
FiOS Advanced Wi-Fi Router with 802.11n
technology and two antennas. It improves
wireless performance in your home and
youll get greater wireless coverage.
COST: $33.33/month for 3 months ($99.99 total).
BENEFIT: Competitive price, 12-month warranty.
Wi-Fi
Expand their Wi-Fi range and maximize their wireless speed in and
around the home with FiOS Advanced Wi-Fi Router (BHR 3)! This
top-grade 802.11n router works seamlessly with FiOS Internet service.
HOW DO YOU USE FiOS?
DOES NOT APPLY TO
THESE CUSTOMERS:
They will receive a backup
battery at no cost.
MDU
FTTP
NEVO
Pending new FiOS orders
Verizon Voice Link eligible
WHOS ELIGIBLE?
FiOS eligible
Move orders
FDV capable
Self install
New orders
NEW CHOICES.
Customers have three choices:
No battery
Purchase a battery from
us for $29.99
Purchase and install
their own battery
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
FiOS Mobile App FiOS
KIDS
INFO & EDUCATION
POP CULTURE
SPORTS
NEWS
CUSTOMERS LOVE BEING ABLE TO WATCH
FiOS TV ON THEIR FAVORITE DEVICES
* Verizon FiOS TV subscription required and only available on select devices. In-home live TV streaming requires Internet and TV subscription and use of FiOS router. Remote control
functionality requires use of FiOS router and HD Set Top Box. Subscription to premium movie channels or highest-tiered TV package required to access certain channels. NFL Network and
NFL RedZone streaming only available on tablets. FiOS On Demand service usage and content availability restrictions apply. Wireless data charges may apply.
SOMETHING FOR EVERYONE
Amazing technology, incredible choices.
You can now access a wide variety of live
streaming channels in any room of your home,
plus additional On Demand channels with over
55,000 titles to watch anywhere you go.
THE APP THAT GETS AROUND
The FiOS Mobile App is FREE!* Wherever
you are, your favorite shows and movies
are at your ngertips on todays most
popular devices.
MAKES WATCHING EASY
Simple navigation helps you quickly
browse, search and watch live TV and
FiOS On Demand.
CONTROL YOUR ENTERTAINMENT
You can use your devices to program one
or more DVR(s) from anywhere, and even
set parental controls with age-specic
categories. Your tablet or phone also doubles
as a virtual remote for any HD set-top box.
The FiOS Mobile App is available on these popular platforms:
Technology for these devices can change quickly. Customers can check for updated compatibility when
they download the App plus send questions and feedback directly from the App to the support team.
More choices and more channels for a
BIGGER WORLD OF ENTERTAINMENT.
Get these popular channels and many more:
Amazon Kindle Fire 2nd generation, Kindle Fire HD 7"
and Kindle Fire HD 8.9"
iPad and iPhone 5.1.1+
NOTE: Live TV requires iOS 5.1.1+. On Demand requires iOS 6.X. iPhone 3G
not supported for either.
Android tablets and smartphones v2.3.3+
NOTE: Channel counts may vary by market and TV package purchased.
ONE MONTH OF FREE MOVI ES, THEN JUST $8 PER MONTH!
SMART T I PS
Q
Can I watch Redbox Movies
on my other devices?
A
But of course. Reserve at the kiosk, rent or buy On
Demand and stream a subscriber-only library of hits
on your favorite devices!**
Q
How do I find a
Redbox Kiosk near me?
A
Use our website to find the closest kiosk to your home
or office. With over 36,000 locations nationwide, youll
probably have a few options.
Q
I used to have Netflix.
Whats the difference?
A
To get the option of both DVDs and digital streaming
with Netflix, you may pay twice as much. And with
Redbox Instant by Verizon, theres no waiting by the mailbox.
New ReleASeS AT The KI oSK
DVDs available at over 36,000 locations
nationwide so convenient!
Most people can drive 5 minutes in any
direction and find one.
Rent and return to any box in the country.
PlAY MoVI eS I NSTANTlY
Library of thousands of hit movies.
Stream almost anywhere you want! Watch
on any compatible computer, smartphone,
tablet, Blu-ray player, gaming console or
smart TV.
The option to rent or buy top new releases
instantly for a low price!
4 DVD CREDI TS EVERY MONTH AT THE KI OSK
MOVI ES THEY CAN ST REAM I NSTANTLY
DI SCS DI GI TAL
* 1 month FREE trial offer for new subscribers only. You can cancel anytime during the 1 month trial to avoid charges. If you like our service and dont cancel during the trial period, your subscription will renew
automatically at the then current monthly subscription rate plus taxes. Available in the US only and is available on select devices. Streaming requires 500 Kbps for SD and 3 Mbps for HD or faster connection. Movie
rentals and purchases are excluded. Additional rental nights beyond the 4 one-night DVD credits a month will be charged at the standard daily rental rates at the box. Use of the 4 one-night DVD credits are subject to
additional terms. No separate Verizon service required. 2013 Verizon and Redbox Digital Entertainment Services, LLC. All Rights Reserved.
** Redbox Instant by Verizon is offered via the web, as well as through home entertainment, PC and Mac computers, tablet and mobile devices, including iOS, Android, select Samsung Blu-ray Players and TVs with
SmartHub, select LG Smart TVs , Xbox 360 devices, select Google TVsTM and Roku devices.
FREE MONTH OF MOVI ES
*
Confdential andproprietary material for authorizedVerizonpersonnel only. Use, disclosureor distributionof this material is not permittedtoany unauthorizedpersons or thirdparties except by writtenagreement.
MAKE IT
SIMPLE
Great news! I can secure
your bundle rate for 24
months with a 2-Year Price
Guarantee! Its easy, you get
peace of mind knowing your
bundle price is protected for
2 full years, and you can keep
all your current services with
no changes to your bundle. As
an added BONUS, youll
receive an additional $10 off
the bundle rate for the next
24 months.
MAKE IT
FiOS QUANTUM
I can also upgrade your
Internet to faster, more
powerful FiOS Quantum
speeds. You wont believe
how amazing it is!
THE FACTS

WHOS ELIGIBLE?
2009 (EXCLUDING PREMIER) AND JAN 2010JUNE 2012
DP OR TP BUNDLES
NAC customers
Customers within their renewal period:

Current bundle agreement expires in 60 days or less

A 2-Yr Price Guarantee thats expired

WHOS NOT?
Customers with Retention Offers on the account
Customers with MR-DVR FREE for Life
Bundles with ONE-BILL, Local TV or FDV per-minute plan
Schedule your customers renewal before
their current Price Guarantee expires!
EXISTING CUSTOMERS WITHIN THEIR RENEWAL PERIOD CAN:*
Keep their current legacy bundle
Secure their bundle rate for 24 months
PLUS! Get a Bonus Bundle Discount of $10/mo. off for 24 months

Current promotional discounts continue for the


remaining discount period

The $10 Bonus Discount starts when the
existing agreement ends
The CHURN RATE FOR
NAC CUSTOMERS who
have been with us 2+
years is 6 TIMES HIGHER
than customers with
a 2-Yr Agreement.
CUSTOMERS WITH
A 2-YR AGREEMENT
are 2.5 times more likely
to stay with Verizon,
than those with No
Annual Contract.
PROTECT
THE CONNECTION
THIS CHURN IS CONTROLLABLE
OFFER LEGACY BUNDLE CUSTOMERS
A 2-YEAR PRICE GUARANTEE.
*The 2-Year Price Guarantee with a 2-Year Agreement applies to bundle price only and does not include taxes,
fees, surcharges or equipment. Standard ETF rates will apply beginning month 2.
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
Fulllment FiOS
HOW TO GET THE CARD
TO QUALIFY the customer must be enrolled in
service for 60 days with no past-due balance.
FULFILLMENT begins 60 days after service
installation date. Customers will receive their
cards about 90 days from installation.
CHECKLIST
Remind your customers that no further action
is required to receive their card.
Tell customers they can determine the status of
their card by visiting www.verizon.com/rewards
and entering the user name and password
provided on the postcard.
On EVERY ORDER, tell your customers:
Theres no action required on your part. Youll
automatically receive the card in the mail
about 90 days after installation. Once you
receive your card, you can use it to help pay for
anything at any Verizon Wireless Store, Verizon
Plus or Verizon Experience Store, or online at
www.verizonwireless.com or www.verizon.com.
This card can also be redeemed wherever Visa
is accepted. Its very important that I get your
email address so we can keep you up to date
on the status of your card.
ALWAYS obtain an email address and
conrm service address. The success of
the offer depends on it!
Inform your customers that upon placing
the order, they will receive multiple emails and
postcards that provide the status of the order
AND the card delivery.
REWARD CARD OFFER
Customers with qualifying bundles can get up to $400
to purchase the latest devices, downloads and more!
HOW TO USE THE CARD
THEYVE RECEIVED THE CARD. NOW WHAT?
TOUCH ON THESE IMPORTANT POINTS
SO CUSTOMERS KNOW WHAT TO EXPECT.
PAY YOUR BILL ONLINE
Use your Verizon Reward Card to pay your Verizon bill.
SHOP ONLINE OR AT PARTICIPATING RETAILERS
Make purchases up to the total value of card; if pur-
chase amount exceeds card value, card will be declined.
RULES:
Card is a Visa prepaid card issued by MetaBank and can
be redeemed anywhere Visa debit cards are accepted.
Card is valid for 1 year from the date of issue with a
$3 fee applied to card beginning in month 13.
Card is worth its face value. For example, if you buy a $99
phone with a $100 card, youll still have $1 left on the card.
FUNDS DO NOT EXPIRE BUT FEES APPLY
GOOD
THRU
4000
$
400
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Effective date | 1.19.14
ORDER DATE
Communication #1: An email is sent with order conrmation
and fulllment process information for the card.

1
SRD/INSTALL DATE
Communication #2: An email is sent conrming service
activation/installation and providing information
about the card.

2
Fulllment FiOS
Reward
CARD FULFILLMENT
HOW IT WORKS: These are touchpoints
between your customer and Verizon.
SRD/INSTALL DATE + 5 DAYS
Communication #3: A postcard is sent conrming reward,
providing reward site URL and log-in credentials, and
reminding customer about fulllment process and 60-day
in-service requirement.

3
SRD/INSTALL DATE + 6O DAYS
Communication #4: An email and ANA message are sent
providing conrmation of eligibility and reward fulllment
process, and advising customer that the card will be sent
within the next 30 days. Customers may visit www.verizon.
com/rewards to check the shipment status of the card.

4
SRD/INSTALL DATE + 90 DAYS
Card is shipped (customer receives the card
on or before SRD/Install Date+90 days).

5
WOW!
The card arrives
within 90 days!