Installation Guide V700

Installation Guide
Live Maps 7.0 for System Center 2012

Live Maps 7.0 Installation Guide 08-May-2014
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1 Introduction .................................................................................................................................. 3
1.1 About This Guide .................................................................................................................... 3
1.2 Supported Products ................................................................................................................ 3
1.3 Related Documents ................................................................................................................ 3
1.4 Understanding Live Maps ....................................................................................................... 3
1.5 Upgrade Notice ...................................................................................................................... 3
2 Live Maps Authoring Console ........................................................................................................ 4
2.1 System Requirements ............................................................................................................. 4
2.2 Installation ............................................................................................................................. 4
2.3 Verification ............................................................................................................................ 4
2.4 De-installation ........................................................................................................................ 5
3 Live Maps Operations Manager Extension ..................................................................................... 6
3.2 Installation ............................................................................................................................. 6
3.3 Verification ............................................................................................................................ 6
3.4 De-installation ........................................................................................................................ 6
4 Live Maps Mobile Device Notification Service ................................................................................ 7
4.1 Firewall Considerations .......................................................................................................... 7
4.2 Installation ............................................................................................................................. 7
4.3 Upgrade ................................................................................................................................. 7
4.4 Verification ............................................................................................................................ 8
4.5 Configuration ......................................................................................................................... 8
4.6 De-Installation ........................................................................................................................ 8
5 Live Maps Web Console ................................................................................................................ 9
5.2 Firewall Considerations .......................................................................................................... 9
5.3 Installation ............................................................................................................................. 9
5.4 Verification ............................................................................................................................ 9
5.5 Configuration ....................................................................................................................... 10
5.6 Multiple Worker Processes ................................................................................................... 11
5.7 Operations Manager Web Console Integration ..................................................................... 12
5.8 Configurable Drill down Action in Web Console .................................................................... 13
5.9 De-installation ...................................................................................................................... 14
6 Live Maps Mobile Console ........................................................................................................... 15
6.1 System Requirements ........................................................................................................... 15
6.2 Installation ........................................................................................................................... 15
6.3 Configuration ....................................................................................................................... 16
6.4 FAQs .................................................................................................................................... 16
6.5 De-installation ...................................................................................................................... 17
7 Show Affected Live Maps Alert Task ......................................................................................... 18
7.1 Introduction ......................................................................................................................... 18
7.2 Installation and Configuration............................................................................................... 18
7.3 De-installation ...................................................................................................................... 18
8 Live Maps Service Manager Integration ....................................................................................... 19
8.1 System Requirements ........................................................................................................... 19
8.2 Upgrade Notice .................................................................................................................... 19
8.3 Installation ........................................................................................................................... 19
8.4 Setup the Live Maps Connector ............................................................................................ 20
8.5 Verification Business Services ............................................................................................ 22
8.6 Verification Change Management ...................................................................................... 22
8.7 Uninstall Steps ..................................................................................................................... 22
9 Contact ....................................................................................................................................... 23
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1 INTRODUCTION
1.1 ABOUT THIS GUIDE
This guide describes the steps required to successfully install Live Maps 7.0 for Operations Manager 2012 and
Service Manager 2012.
1.2 SUPPORTED PRODUCTS
This version of the product is supported on System Center Operations Manager (SCOM) 2012, 2012 SP1 and
2012 R2. The Service Manager integration is supported on System Center Service Manager (SCSM) 2012, 2012
SP1 and 2012 R2.
1.3 RELATED DOCUMENTS

Document Description
Live Maps Getting Started Guide Step-by-step basic authoring and operations scenarios.
Live Maps Advanced Authoring and
Operations Guide
Step-by-step advanced authoring and operations scenarios.

1.4 UNDERSTANDING LIVE MAPS
Live Maps is a must have to implement Business Service Management when you are using Microsoft System
Center.
Live Maps structures and visualizes your monitored IT components in SCOM 2012 such that it becomes very easy
for all stake holders in your organization to understand what the impact and root cause of service outages are. It
offers out of the box dashboards for C-level management, Service Owners, IT management, Helpdesk and
Application and Infrastructure Engineers.
To get familiar with the features of this Live Maps release please follow the step-by-step instructions described in
the Getting Started guide.
1.5 UPGRADE NOTICE
When you are upgrading from a previous version of Live Maps you can just replace the Live Maps components.
All maps created with previous versions of Live Maps will be preserved. Special attention is required when
upgrading the Live Maps Service Manager Integration. The details can be found in section 8.2 of this guide.
Any previously used License Key will not work with Live Maps v7. To request a new License Key for Live Maps v7,
contact the Savision Sales Team via email at sales@savision.com or use the contact form at
www.savision.com/contact.
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2 LIVE MAPS AUTHORING CONSOLE
2.1 SYSTEM REQUIREMENTS
The Live Maps Authoring Console must be installed on a computer running the SCOM Operations Console.
2.2 INSTALLATION
To install the Live Maps Authoring Console, follow these steps:
1. Logon to a computer running the SCOM Operations Console.
2. Run Setup.LiveMaps2012.exe from the installation CD/ISO image.
3. Select the Install Live Maps Authoring Console option under Installation and follow the
installer instructions.

2.3 VERIFICATION
To verify the Live Maps Authoring Console installation, follow these steps:
1. Start the Live Maps Authoring Console (Start All Programs Savision Live Maps for
SCOM 2012 Authoring Console).
2. Every time the Live Maps Authoring Console is started, a connection logon dialog is
displayed. Specify the name of a Management Server and click OK.
The first time the Live Maps Authoring Console is started, a valid license key needs to be
entered before Live Maps can be used.
3. After connecting to the SCOM server, the Live Maps Authoring Console prepares the SCOM
environment; this may take a few minutes. During this time, three management packs
required by Live Maps are automatically imported: (i) the Savision Live Maps Library, (ii)
Savision Live Maps Service Library and (iii) the Savision Live Maps Authoring management
pack.

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2.4 DE-INSTALLATION
Remove the Live Maps Authoring Console via Programs and Features in the Control Panel (or via the
Add/Remove Programs option in the Control Panel on computers running previous Windows versions).
Finish the de-installation by manually deleting the two Live Maps management packs according to the steps
below.
Note: Removing the Live Maps management packs results in the loss of all services and maps created with the
Live Maps Authoring Console!
2. Start the SCOM Operations Console (Start All Programs Microsoft System Center 2012
Operations Manager Operations Console).
3. Go to the Administration space
4. Select Management Packs in the administration navigation tree
5. Select the Savision Live Maps Authoring management pack in the result pane and press
the Delete button
6.

Select the Savision Live Maps Service Library management pack in the result pane and
press the Delete button
7. Select the Savision Live Maps Library management pack in the result pane and press the
Delete button

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3 LIVE MAPS OPERATIONS MANAGER EXTENSION
The Live Maps Operations Manager Extension must be installed on a computer running the SCOM Operations
Console.
3.2 INSTALLATION
To install the Live Maps Operations Manager Extension, follow these steps:
3. Select the Install Live Maps Operations Manager Extension option under Install and follow
the installer instructions.

3.3 VERIFICATION
To verify the Live Maps SCOM Extension installation, follow these steps:
2. In the Monitoring space open a view created with the Live Maps authoring console.

3.4 DE-INSTALLATION
Remove the Live Maps Operations Manager Extension via Programs and Features in the Control Panel (or via the
Add/Remove Programs option in the Control Panel on computers running previous Windows versions).
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4 LIVE MAPS MOBI LE DEVICE NOTIFI CATION SERVICE
The Live Maps Mobile Device Notification Service is a Windows Service that will send notifications to mobile
devices such as smart phones and tablets when the health states of individual Live Maps change.
Only one Mobile Device Notification Service should be installed per Operations Manager management group.
You do not need to install the service if you will not be using any mobile devices with Live Maps.
Before installing the service, you should run the latest version of the Live Maps Authoring Console. This will
ensure that the management packs that the service depends on are loaded into SCOM.
4.1 FIREWALL CONSIDERATI ONS
The server hosting the Live Maps Mobile Device Notification Service needs to be able to contact the
management server on port 5724. The server also needs to be able to contact the outside world via https on
port 443.
4.2 INSTALLATION
To install the Live Maps Mobile Device Notification Service, follow these steps:
1. Logon to the computer that will host the Live Maps Mobile Device Notification Service.
3. Select the Install Mobile Notifications option under Install and follow the installer
instructions.
4. When prompted for System Center Operations Manager Credentials please provide the
server name of a management server as well as the credentials of a user with
Administrative rights within System Center Operations Manager. These credentials will not
be shared with mobile devices, but will be used to update the devices within Operations
Manager.
4.3 UPGRADE
To upgrade the Live Maps Mobile Device Notification Service, follow these steps:
1. Logon to the computer that hosts the Live Maps Mobile Device Notification Service.
2. Run services.msc and stop the Live Maps Mobile Device Notification Service.
If the service is not stopped before installing a newer version a reboot will be required.
4. Select the Install Mobile Notifications option under Install and follow the installer
instructions.
server name of a management server as well as the credentials of a user with
Administrative rights within System Center Operations Manager. These credentials will not
be shared with mobile devices, but will be used to update the devices within Operations
Manager.
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4.4 VERIFICATION
To verify the Live Maps Mobile Device Notification Service installation, follow these steps:
1. Start the Operations Manager Console.
2. Navigate to the folder Monitoring Live Maps Mobile Mobile Device Notification
Service.
3. Verify that the service is eventually discovered and reported as healthy by Operations
Manager (this will require that the server hosting the Live Maps Mobile Device Notification
Service is monitored by Operations Manager).
4.5 CONFIGURATION
If necessary, modify the Live Maps Mobile Device Notification Service configuration using the Mobile Device
Notifier Configuration application (Start All Programs Savision Live Maps for SCOM 2012 Mobile
Device Notifier Configuration).
4.6 DE-INSTALLATION

Remove the Live Maps Mobile Device Notification Service via Programs and Features in the Control Panel (or via
the Add/Remove Programs option in the Control Panel on computers running previous Windows versions).
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5 LIVE MAPS WEB CONSOLE
The Live Maps Web Console is an ASP.NET application and is installed on a server running IIS 6.0 or higher. The
Live Maps Web Console supports Windows and Forms authentication. For Windows authentication the Live
Maps Web Console must be installed on a management server. For Forms Authentication it is advised to install
the Live Maps Web Console on an IIS server secured with certificates (SSL).
5.1.1 HARDWARE:

Minimum:
- 1GB RAM
- 5 GB of available hard disk space
- 1.8 GHz
Recommended:
- 2GB RAM
- 20 GB of available hard disk space
- 2.8 GHz
5.1.2 SOFTWARE:
- .NET Framework 4.0
- Internet Information Server (IIS) 7.0 or higher
- ASP .NET 4.0
5.2 FIREWALL CONSIDERATI ONS
The server hosting the Live Maps Web Console needs to be able to contact the management server on port 5724.
If you are using the mobile device feature of Live Maps, mobile devices (such as smartphones and tablets)
outside the network will need to be able to contact the Live Maps Web Console. It is strongly recommended that
you enable SSL to protect connections from the outside world to the Live Maps Web Console.
5.3 INSTALLATION
To install the Live Maps Web Console, follow these steps:
1. Logon to the computer that will host the Live Maps Web Console.
3. Select the Install Live Maps Web Console option under Install and follow the installer
instructions.
credentials of a user with Administrative rights within System Center Operations Manager.
These credentials will not be shared with clients of the web console, but will be used to
register mobile devices in SCOM on behalf of the mobile user.
5.4 VERIFICATION
To verify the Live Maps Web Console installation, follow these steps:
1. Start the Live Maps Web Console (Start All Programs Savision Live Maps for SCOM
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2012 Web Console). Or, with Microsoft Internet Explorer, open the URL
http://<web server hosting Live Maps Web Console>:52909.
2. Open a view created with the Live Maps Authoring Console.
5.5 CONFIGURATION
If necessary, modify the Live Maps Web Console configuration using the Web Console Configuration application
(Start All Programs Savision Live Maps for SCOM 2012 Web Console Configuration).

The Live Maps Web Console configuration settings are explained in the following table:
Setting Description Default Value
Management Server Name of the SCOM Management Server Set during installation
SCOM Web console URL The URL to the SCOM web console you want
to use for integration.
Set during installation
Refresh time The number of minutes the application will
wait before refreshing current view data
5
Show alerts newer then Age limit (in days) of alerts displayed in the
console
7
Maximum number of
alerts shown
Maximum number of alerts displayed in the
console
50
Show Critical Alerts True if the critical alerts should be displayed
in the web console alert list.
True
Show Warning Alerts True if the warning alerts should be displayed
in the web console alert list.
True
Show Information
Alerts
True if the information alerts should be
displayed in the web console alert list.
False
Show Health Details Show health details in a drawing view or not True

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5.6 MULTIPLE WORKER PROCESSES

If many users use the Live Maps web console simultaneously, the result could be a slow user experience as by
default the Live Maps web console uses only one worker process. The following instructions detail the
configuration steps required to allow the web console to run on multiple worker processes.
1. Browse to the Live Maps Web Console root folder.
2. Open web.config in notepad.
3. Remove the comment strings  from the following fragment:

<!--
4. Save the web.config file and close notepad.
5. Open IIS Manager and open the Advanced Settings of the Live Maps 2012 Web Console application
pool. (See image 1)
6. Change the Maximum Worker Processes to a value larger than 1. The correct value for this depends on
multiple factors like number of processor cores, other software running on the machine, and number of
Live Maps web console users. You may want to experiment by slowly increasing the value until it
resolves the responsiveness of the web console.
7. Check if the ASP .NET State Service is started. (Make sure the Startup Type is set to automatic) (See
image 2)
Image 1
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Image 2

5.7 OPERATIONS MANAGER WEB CONSOLE INTEGRATI ON
To allow for cross-domain authentication from the Live Maps Web Console to the Operations Manager 2012
Web Console, The clientaccesspolicy.xml file that exists in the www-root folder of the Live Maps Web
Console has to exist in the root folder of the OM 2012 Web Console.
When the Live Maps Web Console is installed on the same web server the OM 2012 Web Console is installed and
the OM 2012 Web Console is installed under the default web site (Default situation) nothing needs to be done.
But if the Live Maps Web Console is installed on a different web server or the OM 2012 Web Console is installed
under a different web site the clientaccesspolicy.xml file needs to be copied to the root folder of the
OM 2012 Web Console.
This root folder can be found as follow:
Start IIS Manager on the web server the OM 2012 Web Console is installed.
Select the OM 2012 Web Site. (The site with the MonitoringView and OperationsManager child
nodes)
Right click and press Explore.

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5.8 CONFIGURABLE DRILL DOWN ACTION IN WEB CONSOLE
The action that occurs when the user is clicking on an object in the Live Maps Web Console is configurable.
In case of a normal monitoring object, Savisions Vital Signs can be opened if Vital Signs supports the role of the
selected object. If the Operations Manager Web Console URL is configured on the Settings tab, the following
Operations Manager Web Console views can be opened:
Health Explorer
Performance View
State View
Diagram View
In case of a distributed application object the following Operations Manager Web Console views can be opened:
Health Explorer
Diagram View
Note: The Operations Manager Web Console views will only work in Internet Explorer.
To configure the drill down actions, follow these steps:
1. Open the Live Maps Web Console Configuration application (Start All Programs Savision Live
Maps for SCOM 2012 Web Console Configuration).
2. Choose the Show affected Live Maps console task info tab.
3. Use the Open Vital Signs checkbox to enable or disable the use of Savision Vital Signs when a monitoring
object is clicked. Use the combo boxes to choose the drill down action for a monitoring object or
distributed application when the Operations Manager Web Console url is set on the Settings tab.
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4. Press the Apply or OK button to save the changes.

5.9 DE-INSTALLATION
Remove the Live Maps Web Console via Programs and Features in the Control Panel (or via the Add/Remove
Programs option in the Control Panel on computers running previous Windows versions).
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6 LIVE MAPS MOBI LE CONSOLE
The Live Maps Mobile Console must be downloaded and installed through either the Apple App store or the
Google Play store. On Android we require you to have version 2.3.3(Gingerbread) and up, on iPhone we require
version 5.0 and up.
To get states and other Live Maps information on your mobile device, we need the Live Maps Web Console to be
installed and be exposed to the internet. Note that we currently we only support Forms-Authentication.
If you want to receive notifications on your devices, we need the Live Maps Mobile Device Notification Service to
be installed.
6.2 INSTALLATION
To install the Live Maps Mobile Console, depending on your device, follow these steps.
On your mobile Android device:
1. Go to the Google Play store on you mobile device.
2. Tap the Search button in the upper right corner and type Savision Live Maps for Mobile.
3. After a couple of moments a list should appear with Savision Live Maps for Mobile, tap this.
4. Tap the Install button.
5. Review the EULA and permission required for the app to run.
6. Tap the Accept & Download button.
On the Google Play store in your web browser:
1. Type Savision Live Maps for Mobile in the search bar at the top.
2. Click the Install button.
3. If you havent signed in with your Google Account at this point, the store will ask you to do so.
4. Click the Install button again.
5. Click the Ok button.
6. The app will now begin to download and install on you mobile device.
On your mobile iOS device:
1. Go to the iTunes Store app.
2. Tap on the Search button in the bottom.
3. In the search bar, type Live Maps Mobile, then tap Search.
4. After a couple of moments a list will appear with Live Maps Mobile. Tap on the app icon.
5. Tap on the Install button.
6. As part of the iTunes store procedure, fill in your iTunes password.
7. The app will now begin to download and install on your mobile device.
On the iTunes store:
1. In iTunes, click on the iTunes Store button in the upper right corner.
2. Type Live Maps Mobile in the search bar, located in the upper right corner and press enter.
3. In the iPhone Apps section, located Live maps Mobile and click the free button.
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4. As part of the iTunes store procedure, fill in your iTunes password.
5. The app will now begin to download on your desktop. The next time you sync your iPhone with iTunes
the app will be installed.
6.3 CONFIGURATION
On your first launch of the app, it will prompt you to specify the Live Maps Web Console address and the
credentials you want to use to retrieve the maps. If you want to revisit these settings, you can always return to
the settings screen and make adjustments.
6.4 FAQS
6.4.1 DURING THE INSTALLATI ON OF THE MOBILE DEVICE NOTIFICATION SERVICE I GET
PROMPTED FOR SYSTEM CENTER OPERATIONS MANAGER CREDENTIALS, WHY DO I
NEED TO SPECIFY THESE?
Our notifications service needs to keep track of the mobile device and what Live Maps each device is interested
in, so we know what notification to send and where to send them. We keep this information registered in the
Savision Live Maps Mobile Device Notification Management Pack. We use the credentials provided to update
this information.
We do not share these credentials with the mobile clients.
To see which devices are registered (and checkup on the health of the Notification Service)
2. In the monitoring space, navigate to the folder Live Maps Mobile.
3. Here you can check the health of the service in the Mobile Device Notification Service view or check
which devices have been registered in the Registered Mobile Devices view.
6.4.2 WHY IS THERE A SLIGHT DELAY IN RECEIVING NOTIFICATIONS ON A STATE
CHANGE?
We poll SCOM every 5 minutes for states changes for the maps the devices have told it to monitor. If a state has
changed in those 5 minutes we send a notification to the interested devices.
6.4.3 HOW DO I DELETE A FAVORITE VIEW (REGARDLESS OF MY MOBILE PLATFORM)?
There are two ways of doing this:
1. In the Favorites Maps View locate the view you want to delete and swipe this view, tap the delete
button that appears and wait for the favorite to disappear.
2. Navigate to the Search view (on Android: Menu Search, on iOS: Configuration Favorite Views) and
type the name of the favorite Live Map (or common denominator of multiple favorites) you want to
remove.
3. After the search has completed you can deselect these Live Maps and then return to the Favorites view.

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6.5 DE-INSTALLATION
On any iOS device
1. Locate the Live Maps Mobile app on your screen.
2. Tap and hold the Live Maps Mobile app.
3. Once all the icons the screen start shaking, press the X on the icon.
4. Confirm that you want to delete the app.
On any Android device.
1. Locate the settings app.
2. Navigate to Apps (or Applications) All Savision Live Maps for Mobile
3. Tap the Uninstall button.
4. Confirm that you want to delete the app.
After this you will need to decide if the Live Maps Web Console and the Live Maps Notification Service need to be
de-installed.

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7 SHOW AFFECTED LIVE MAPS ALERT TASK
7.1 INTRODUCTION
Live Maps allows you to launch the Live Maps Web Console with the map that is affected by an alert shown on
the SCOM Operations Console.

7.2 INSTALLATION AND CONFIGURATION
To install the Show Affected Live Maps task, follow these steps:
1. Open the Live Maps Web Console Configuration application (Start All Programs Savision Live
Maps for SCOM 2012 Web Console Configuration).
2. Choose the Show affected Live Maps console task info tab.
3. Use the Check button in the bottom half of the Configuration application to verify connectivity to the
Web Server hosting the Live Maps Web Console and a Management Server:

When multiple instances of the Live Maps Web Console are installed, the Live Maps Web Console
instance that is to be used can be specified as the Current URL.
4. When the connectivity has successfully been verified, the button changes to Install.
5. Use the Install button to import the Savision Live Maps Tasks Management Pack on the Management
Server.

7.3 DE-INSTALLATION
Remove the Savision Live Maps Tasks Management Pack by using the Uninstall button in the Live Maps Web
Console Configuration application, or use the procedure as described in the de-installation of the Live Maps
Authoring Console to delete the Savision Live Maps Tasks Management Pack.
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8 LIVE MAPS SERVICE MANAGER INTEGRATION
Before the Live Maps integration with Service Manager can be used, the proper connectors between SCSM and
SCOM need to be established.
Two connectors for SCOM are available in SCSM:
1. The configuration item (CI) connector that imports objects that are discovered by SCOM into the SCSM
database
2. An alert connector that can create incidents based on alerts
In the section Importing Data and Alerts from Operations Manager 2012 of the SCSM Administrators Guide
the steps required to establish these connectors are described.
The System Center Service Manager 2012 Product Documentation can be found here.
8.2 UPGRADE NOTICE
When you are upgrading from a previous version there are a couple things you need to take into account. The
Service Manager integration that was part of Live Maps for 2007 version 6.2.2 and Live Maps 2012 version 1.2.2
synchronized maps and its members. Live Maps 7.0 will only synchronize services created with Live Maps.
All connector instances from the previous version will be removed during upgrade. You will need to re-create
them after the upgrade.
Business Services created with old connectors will NOT be removed during the upgrade but will NOT be kept up-
to-date by the new connector. You can migrate your current maps into the Live Maps service model and select
the services in the new connector.
8.3 INSTALLATION
To install the Live Maps integration in Service Manager, follow these steps:
Note: If you are currently running Service Manager 2012 SP1 or you upgrade to that service pack in the future,
please follow the instructions found in the section entitled PowerShell Tasks Created with the Authoring Tool Do
Not Work Properly of the Service Manager 2012 SP1 Release Notes found at http://technet.microsoft.com/en-
us/library/jj614520.aspx.
1. Logon to a computer running the Service Manager Management Server.
3. Select the Install Service Manager Integration option under Installation and follow the installer
instructions.
4. Open the Service Manager Console.
5. Go to the Administration pane.
6. Select the Settings node.
7. Open the Live Maps Settings.
8. Specify the URL to launch the Live Maps Web Console
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9. Click the OK button.
10. Repeat step 1-3 on all machines that run the Service Manager Console

8.4 SETUP THE LIVE MAPS CONNECTOR

1. Open the Service Manager Console.
3. Right click on Connectors.
4. Select Create Connector -> Live Maps Service Connector.

5. Provide a name for the connector.
6. Enter the server name and credentials to communicate with Operations Manager.
Make sure the account used:
Has at least read-only rights to all objects in SCOM
Is part of the Administrator role in SCSM
Is part of the local Administrators group on the SCSM management server

7. Select the Live Maps Service you would like to synchronize with Service Manager.

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8. Select the schedule at which the connector will synchronize.
9. Click Create.
10. To immediately synchronize the Live Maps connector, click on the connector you just created, and click
Synchronize Now from the Tasks pane.

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8.5 VERIFICATION BUSINESS SERVICES
To verify the Live Maps integration in Service Manager, follow these steps:
1. Start the System Center Service Manager Console.
2. Go to the Configuration Items pane.
3. Open the folder Business Services -> All Business Services.
4. Select a business service in the All Business Services pane.
5. In the Tasks pane, launch the Open Service Map task.
6. The Live Maps Web Console will launch, showing the service map associated with that business service.

8.6 VERIFICATION CHANGE MANAGEMENT
To verify the Live Maps integration in Service Manager, follow these steps:
2. Go to the Work Items pane.
3. Open the folder Work Items Change Management All Change Requests.
4. Select a change request in the All Change Requests pane.
5. In the Tasks pane, launch the Open Related Services task:

6. The Live Maps Web Console will launch, showing the map with the affected item.
8.7 UNINSTALL STEPS
1. Uninstall the Live Maps for OpsMgr Service Manager (2012) Integration using Programs and
Features.
2. Logon to a computer running the System Center Service Manager Console.
5. Select the Management Packs node.
6. Delete each Savision Live Maps Management Pack in the Management Packs pane.
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9 CONTACT
For additional information, go to www.savision.com/support or email support@savision.com.

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