COMPUTER TECHNICIAN COURSE

Tuloy sa Don Bosco

LECTURE:
PARTICIPATE IN WORKPLACE COMMUNICATION
WHAT IS COMMUNICATION?
The word communication is derived from the Latin noun
communis and the Latin verb communicate that means to
make common. Communication is a process of transferring
information from one entity to another. Communication is com-
monly defned as "the imparting or interchange of thoughts, opin-
ions, or information by speech, writing, or signs".
IMPORTANCE OF COMMUNICATION
Communication is important for both for an individual and also
for the society. Essentially, the primary function of communication
is to inform, educate, entertain and persuade people. Following
are the basic functions of communications:
Education and Instruction
Information
Entertainment
Discussion
Persuasion
Cultural promotion
Integration
TYPES OF COMMUNICATION
There are many different
types of communication but they can be classifed into six
basic types of communication.
1) Verbal Communication
Verbal communication includes sounds, words, language and
speaking.
2) Non-Verbal Communication
Non-verbal communication involves physical ways of
communication, like, tone of the voice, touch, smell and body
motion.
3) Written Communication
Written communication is writing the words which you want to
communicate.
4) Visual communication
Visual communication is visual display of information, like,
topography, photography, signs, symbols and designs.
5) Intra-personal communication
This implies individual refection, contemplation and
meditation. One example of this is transcendental mediation.
6) Interpersonal communication
This is direct, face-to-face communication that occurs between
two persons.
ELEMENTS OF COMMUNICATION
The various elements of the communication process are :
Message Input The sender has an intention to communicate
with another person. This intention makes up the content of the
message.
Sender The sender encodes the message, e.g. the idea of
piece of furniture to sit on Thus he gives expression to the
content.
Channel The message is sent via a channel, which can be
made of a variety of materials. In acoustic communication it
consists of air, in written communication of paper or other
writing materials.
Noise The channel is subjected to various sources of noise.
Receiver The receiver decodes the incoming message, or
expression. He translates it and thus receives the output.
Message Output This is the content decoded by the receiver.
Encoding/Decoding In the process, the relevance of a code
becomes obvious. The codes of the sender and receiver must
have at least a certain set in common in order to make communi-
cation
work.
Feedback This step conveys to the transmitter that the mes-
sage is understood by the receiver.
BARRIERS OF COMMUNICATION
1. Physical barriers
2. Perceptual barriers
3. Emotional barriers
4. Cultural barriers
5. Language barriers
6. Gender barriers
7. Interpersonal barriers
ESSENTIALS OF EFFECTIVE COMMUNICATION
The essentials of effective communication are:
1. Positive and pleasant approach
2. Appropriate tone, pitch quality, force and intensity of voice.
3. Clarity of purpose and objective of communication
4. Clarity of thought and expression
5. Adequate knowledge of the subject
6. Adequate knowledge of the communication receiver
7. Objective and realistic approach
8. Self confdence and conviction
9. Organization of message
10.Proper selection and use of the media
11.Proper selection and use of the channel
12.Appropriate formality
13.Patience in listening
14.Adaptability
15.Attentiveness
16.You attitude
17.Courtesy
18.Time consciousness
19.Conciseness and relevance
20.Correctness
21.Completeness
EFFECTIVE WRITTEN COMMUNICATION
The 7 Cs of written communication:
1. Clarity
2. Completeness
3. Coherence
4. Conciseness
5. Credibility
6. Correctness
7. Continuity
Things to do when you are new to a company.
1. Know the nature and structure of the company.
2. Know where you are in that structure.
3. Know your job description.
4. Know your immediate superior.
5. Know the rules and regulation.
6. Document your actions.