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This document is a checklist from Allama Iqbal Open University for their Total Quality Management course. It contains information about the course materials, which include a textbook, course outline, and Assignments 1 and 2. It provides contact information for the mailing officer if any materials are missing from the packet. It also contains warnings about plagiarism and outlines the questions and guidelines for Assignment 1. The questions address topics like Juran's quality improvement approach, the link between communication and TQM, employee empowerment and quality, challenges to continuous quality improvement, and the relationship between ethics and continuous quality improvement.
This document is a checklist from Allama Iqbal Open University for their Total Quality Management course. It contains information about the course materials, which include a textbook, course outline, and Assignments 1 and 2. It provides contact information for the mailing officer if any materials are missing from the packet. It also contains warnings about plagiarism and outlines the questions and guidelines for Assignment 1. The questions address topics like Juran's quality improvement approach, the link between communication and TQM, employee empowerment and quality, challenges to continuous quality improvement, and the relationship between ethics and continuous quality improvement.
This document is a checklist from Allama Iqbal Open University for their Total Quality Management course. It contains information about the course materials, which include a textbook, course outline, and Assignments 1 and 2. It provides contact information for the mailing officer if any materials are missing from the packet. It also contains warnings about plagiarism and outlines the questions and guidelines for Assignment 1. The questions address topics like Juran's quality improvement approach, the link between communication and TQM, employee empowerment and quality, challenges to continuous quality improvement, and the relationship between ethics and continuous quality improvement.
1. Text Book 2. Course Outline 3. Assignment No. 1, 2 4. Assignment Forms ( 2 sets )
Note: In this packet, if you find anything missing out of the above mentioned material, please contact at the address given below:
Mailing Officer, Services Block No. 28, Allama Iqbal Open University H-8, Islamabad.
Course Coordinator ALLAMA IQBAL OPEN UNIVERSITY, ISLAMABAD (Department of Business Administration)
WARNING 1. PLAGIARISM OR HIRING OF GHOST WRITER(S) FOR SOLVING THE ASSIGNMENT(S) WILL DEBAR THE STUDENT FROM AWARD OF DEGREE/CERTIFICATE, IF FOUND AT ANY STAGE. 2. SUBMITTING ASSIGNMENTS BORROWED OR STOLEN FROM OTHER(S) AS ONES OWN WILL BE PENALIZED AS DEFINED IN AIOU PLAGIARISM POLICY.
Course: Total Quality Management (890) Semester: Spring, 2010 Level: MBA Marks: 100 ASSIGNMENT No. 1 (Units: 14)
Q. 1 Critically discuss the Jurans ten steps approach to quality improvement keeping in view the private sector organization in Pakistan. (20)
Q. 2 Communication is linked in the total quality management process. Do you agree with this statement or not? Discuss your answer with agreements in the light of banking sector in Pakistan. (20)
Q. 3 How does employees empowerment contribute to quality improvement? Explain the three conditions of employees empowerment and its contribution to TQM in the services organization. (20)
Q. 4 Discuss the performance problems faced in the continuous quality improvement. Explain some strategies to handle these problems effectively and efficiently in the view of manufacturing organization. (20)
Q. 5 Critically discuss the relationship of ethics with continuous quality improvement in the present circumstances with special reference to the banking sector of Pakistan. (20)
GUIDELINES FOR ASSIGNMENT No. 1 You should look upon the assignments as a test of knowledge, management skills, and communication skills. When you write an assignment answer, you are indicating your knowledge to the teacher: Your level of understanding of the subject; How clearly you think; How well you can reflect on your knowledge and experience; How well you can use your knowledge in solving problems, explaining situations, and describing organizations and management;