The Bodytech Wellness International Inc. (hereinafter referred to as BODYTECH SPA
for brevity) is a 12 year mall base-operations spa destination offering a complete day spa experience. It offers a three-chic, ultra-comfortable treatment room with the finest spa linens and equipment. BODYTECH SPA offers body massage in a variety of styles - traditional Swedish massage, Deep Tissue work, Ventoza and Reflexology, and facial and body treatments like warts removals, skin peeling, waxing foot treatments, under arm treatment & skin bleaching. Bodytech also accepts Surgical aesthetic services like rhinosplasty (nose lift), Botox, chin augmentation and more. Surgical Aestheic is done on partner hospital and or Surgical facilities.
BODYTECH SPA shall have the latest in anti-aging products and techniques but will not provide services on hair such as cutting, styling and coloring.
This business plan has been developed to track progress prior to grand opening and following through with a five-year projection. In addition, this plan has been written to secure a small portion of the start-up funding necessary for BODYTECH SPA successful kick-off.
Mission and Goal
BODYTECH SPA mission is to run a profitable business by providing standard therapeutic massage and aesthetician services in a caring and professional environment.
BODYTECH SPA goal is to tailor the client's experience based on initial interview information, as well as feedback during the treatments, to ensure the client's comfort and satisfaction, and to increase repeat business. BODYTECH SPA is mindful of the overall experience - using only the finest oils and lotions, beauty treatments and aromatherapies. Special lighting, music, decor, and textiles are used throughout the spa to complete the comfortable, plush environment and enhance the client's overall spa experience.
Company Summary
BODYTECH SPA offer customers the combination of massage, body treatments, facials and anti-aging treatments. The settings are chic, beautiful and serene. It caters to both men and women and offer the latest in skin care products and therapies. BODYTECH SPA plans to locate, has a daily traffic count of 1,000 foot traffic. Preferably blocks away from a mid-scale hair and nail salon, which would complement the services well.
The initial estimate capital investment amounting to P750,000 shall be allocated as follows:
Franchise Fee (Operation Rights ) P550,000 Renovation of leased premises 100,000 (estimates base on 40-60sqm) Equipment and furniture 50,000 (estmates base on 40-60sqm) Initial revolving fund 50,000 (estimates base on 40-60sqm)
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Products and Services
BODYTECH SPA offers therapeutic massage services, body treatments, facials and anti- aging treatments. The services shall be provided by licensed therapists and aestheticians who are independently contracted and paid on a commission basis. The upside of this arrangement is that there is very minimal overhead during dismal sales revenue as the therapists and aestheticians only earn the commission when the business makes money.
BODYTECH SPA also provides a full retail line that complements the services menu. The products to be offered to retail customers shall include mid-scale skin care, cosmetics, creams, and other personal care products. These products tend to retail for example at of P200 per item and have at least 100% mark-up.
Market Analysis Summary
Globally, the industry revenues total to $12 billion annually, with day spas accounting for over $7 billion of this figure and growing at 25% per year.
In the Philippines, there is a growing number of spa and wellness centers. There are several existing day spas and a number of individual LMTs (Licensed Massage Therapists), Bodytech tend to operate on area with none spa service/product range within a 3-km to 5-km. radius. The going rate for massage in the Philippines is P200 to P500 per hour, which is comparable with hotels & resort spa.
Market Segmentation
BODYTECH SPA is primarily targeting potential clients within the area with a household income of over P10,000 per month. Within this group, customers who use spa services fall into four basic groups:
1. Customers recovering from injuries or accidents (massage therapy)
Often also seeing a chiropractor or physical therapist (more often referral from chiropractor) Frequently paid by insurance
2. Customers pampering themselves (massage therapy, body and facial treatments)
Individuals with high disposable income Sometimes have chronic pain or old injury issues Massage 1 - 4 times a month for relaxation Huge anti-aging and beauty market potential Traffic continues to be a huge problem in Metropolis and our therapies are valuable for this segment of the population. Local hotels that do not offer spa services will be able to refer to our local facility or use our out-call services.
2. Customers who prefer alternative health care
Use massage as preventative health care Use other alternative practices - e.g. acupuncture, Chiropractor, Naturopath, Herbalist, etc. Try to have massage as regularly as they can afford - usually once per month Commuters in Metropolis suffer through some of the worst traffic in the country. As the population grows, the traffic worsens and the need for massages therapies increases. Extended hours will capitalize on those who want an appointment on their way home from work.
4. Serious Athletes
Injury and workout recovery, also preventative Many serious runners, surfers, bicyclists and college athletes in the local area Massage for improved performance - great for word-of mouth referrals if they see results
5. Customer with strong non-surgical needs for aethetics Underarm waxing & whitening for women & some men Warts removal & skin peeling for overall skin make-over Body bleech and Body scrub maintenance obesession to smoothens skin
Customers choose spa services based on proximity to their daily commute, quality and an exceptional experience. With the services to be offered to market, BODYTECH SPA is expected to dominate the day spa market. There are a few direct competitors of this nature within the area where BODYTECH SPA intend to locate.
Strategy and Implementation Summary
BODYTECH SPA strategy is to implement the most aggressive marketing and networking in the community and to capitalize on the quality services to be extended to customers. BODYTECH SPA prices are competitive in the area, and the personnel plan, which includes a pool of skilled, commissioned therapists and aestheticians, will provide BODYTECH SPA a distinct advantage.
Competitive Edge
BODYTECH SPA competitive edge is its ability to market effectively and creatively to bring in the customers and support this with the best service and high quality products. In addition, the combination of unique services, outstanding location and intimate interaction with the customers are expected to yield huge success.
Marketing Strategy
1. Local Advertising & Seasonal Promotions - Local fliers, grand opening party kick-off and promotion for first 30 days and promotions for seasonal events like Christmas, Valentine, Mother's Day, Prom, among others
2. Local Networking - Charities, women's groups, country clubs, wedding planners, and membership with the area.
3. Health Care Referrals - prior to opening, work current contacts and create new contacts with health care providers, especially chiropractors. Also, tie-up with health insurance companies that offer alternative care to their members
4. Online Website BODYTECH SPA will show up on every major search engine and in the phone directory. The website will have a full menu of services and eventually have the ability to schedule appointments on-line. The spa software to be utilized will allow a user to see the schedule and make an appointment without making a phone call.
5. Location traffic - It is imperative that BODYTECH SPA be located in a high-traffic strip mall that is modern, and clean. BODYTECH SPA prefers a location near a complementary business like a nail or hair salon that does not offer any massage or facial treatments.
Sales Strategy
If, as it has been said, the top three items which determine success in business are location, location, location, then a busy location at mall represents the top marketing strategy. Hotels and resorts and area with walk in buld up is also suggested. With the business administrator focusing on the sales, marketing and management, and delegating the massage and aesthetician therapies to contracted workers, the profitability potential is maximized.
Financial Plan
1. Projected Income Statement
Projected Income Statement
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BE A SPA OWNER
VISIT US Ortigas: Sales Office: CHIC international 510 Amberland Plaza Jade Drive corner Dona Vargas Ortigas Center Pasig Tel: +63-2-4706354, 09175222442 Facebook: https://www.facebook.com/BodytechSpa Website: www.bodytechphilippines.com
Batangas: 2 nd Floor Robinsons Mall Lipa City Mindoro: 2 nd Floor Dimayacyac Bldg. Gov. Infantado St. Calapan City, Oriental Mindoro Davao: Door 5 ARS Building, Corner Mt. Apo & General Luna St. 8000 Davao City Cavite: 4 th Floor Robinsons Imus Cavite: 3 rd Floor Lotus Mall Imus Cavite: 3 rd Floor Robinsons Mall, Dasmarinas Cavite: Burol Main Congressional Road Dasmarinas