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Our lesson today is about how to use the telephone in English.

There
will be no exercise. Part 1 of 2
On the Telephone
Calling Someone at Work
A) Hello. This is Kenneth Beare. May I spea to Ms !unshine" please#
B) Hold the line a $o$ent" I%ll chec i& she is in her o&&ice.
A) Than you.
B) 'a&ter a $o$ent) (es" Ms !unshine is in. I%ll put you through.
A) Hello" this is Ms !unshine. How can I help you#
B) Hello" $y na$e is Kenneth Beare and I%$ calling to en)uire about
the position ad*ertised in !unday%s Ti$es.
A) (es" the position is still open. +ould I ha*e your na$e and nu$ber
please#
B) +ertainly" My ,a$e is Kenneth Beare...
Leaving a Message
A) Hello. +ould I spea to -ac .arins" please.
B) /ho%s calling" please#
A) This is 0red Bliningha$. I%$ a &riend -ac%s.
B) Hold the line" please. I%ll put your through. 'a&ter a $o$ent) 1
I%$ a&raid he%s out at the $o$ent. +an I tae a $essage#
A) (es. +an you as hi$ to gi*e $e a call# My nu$ber is 23456784
B) +ould you repeat that" please#
A) +ertainly. That%s 23456784
B) OK. I%ll $ae sure Mr. .arins gets your $essage.
A) Than you. 9oodbye.
B) 9oodbye.
Key Voca!lary
: This is ...
: May '+an" +ould) I spea to...#
: I%$ calling ...
: Hold the line a $o$ent...
: .ut so$eone through...
: /ho%s calling...#
: Tae a $essage
: +all" ring" phone
,ote On the telephone use %this is...% instead o& %I a$%.
Telephone English 5 The .hrases
There are a nu$ber o& phrases and idio$s that are only used when
telephoning. ;et%s &irst tae a loo at an exa$ple dialogue< Here are
the $ost co$$on<
: Operator< Hello" 0ran and Brothers" How can I help you#
: .eter< This is .eter -acson. +an I ha*e extension 23=>#
: Operator< +ertainly" hold on a $inute" I%ll put you through...
: 0ran< Bob .eterson%s o&&ice" 0ran speaing.
: .eter< This is .eter -acson calling" is Bob in#
: 0ran< I%$ a&raid he%s out at the $o$ent. +an I tae a $essage#
: .eter< (es" +ould you as hi$ to call $e at =>= 34856784. I need to
tal to hi$ about the ,uo*o line" it%s urgent.
: 0ran< +ould you repeat the nu$ber please#
: .eter< (es" that%s =>= 34856784" and this is .eter -acson.
: 0ran< Than you Mr -acson" I%ll $ae sure Bob gets this asap.
: .eter< Thans" bye.
: 0ran< Bye.
As you can see" the language is rather in&or$al and there are so$e
i$portant di&&erences to e*eryday English. ;oo at the chart below
&or ey language and phrases used in telephone English<
"ntro#!cing yo!rself$
: This is Ken.
: Ken speaing
%sking &ho is on the telephone$
: Excuse $e" who is this#
: +an I as who is calling" please#
%sking for Someone
: +an I ha*e extension 2=># 'extensions are internal nu$bers at a
co$pany)
: +ould I spea to...# '+an I 5 $ore in&or$al ? May I 5 $ore &or$al)
: Is -ac in# 'in&or$al idio$ $eaning< Is -ac in the o&&ice#
Connecting Someone$
: I%ll put you through 'put through 5 phrasal *erb $eaning %connect%)
: +an you hold the line# +an you hold on a $o$ent#
'o& to reply &hen someone is not availale$
: I%$ a&raid ... is not a*ailable at the $o$ent
: The line is busy... 'when the extension re)uested is being used)
: Mr. -acson isn%t in... Mr. -acson is out at the $o$ent...
Taking a Message$
: +ould '+an" May) I tae a $essage#
: +ould '+an" May) I tell hi$ who is calling#
: /ould you lie to lea*e a $essage#

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