309 The Peninsula Court  8735 Makati Ave. cor.

Paseo de Roxas  Makati City

Company Profile
Who is Staff RIGHT Solutions?

StaffRIGHT Solutions is a is a recruiting, training and consultancy firm

primarily established to bring you over 15 years of Global Contact Center
experience. Our exposure to global best practices makes us an ideal choice
of both established and new contact centers in the Philippines.

Our primary objectives are to:

1) Assist corporations to remain focused on their core businesses by

offering a cost-effective and value-added outsourcing alternative for
their human resources recruitment, training needs, and consultancy
needs; and

2) Provide innovative, client-oriented and results-based recruiting and

training processes solutions.

How Can We Help You?

Staff RIGHT Solutions offers the highest caliber of services to assist your
organization meet your manpower expansion and development
requirements.

Recruiting

We have dedicated in-house professionals who can provide your company

with their expertise in:

• Recruitment Process Outsourcing

• Position Profiling
• Sourcing
• Conducting Phone Interviews
• Test Administration
• Conducting Resumé and Situational Interviews
• Assessment Centers
• Recommending qualified candidates for the position
• Background Investigation
• Executive Search

… because people matter and results count.

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 309 The Peninsula Court  8735 Makati Ave. cor. Paseo de Roxas  Makati City

Training

Staff RIGHT Solutions is a people development company. We can assist

your Training Department address your immediate training requirements. Or
we can partner with your company to develop a comprehensive, long-range
people development program.

You can choose one or several of our existing training modules to address
your company’s short-term training concerns. We will run the modules of
your choice either on a single engagement basis or for an agreed number of
sessions over a specific time-period. Currently, our trainers and consultants
facilitate workshops on:

Agent Training
• Effective Communications Skills
o Pronunciation
o Grammar
o Expressing Oneself
• Accent Neutralization
• Effective Customer Interaction Skills
• American Geography and Culture

Trainers’ Training
• Designing Training Modules
• Developing Instructional Materials
• Preparing Effective Visual Aids
• Facilitation and Classroom Management Skills
• Creating Relevant Training Tests
• Writing Case Studies and Role Plays
• Evaluating a Training Program’s Effectiveness & ROI
• Train the Trainer/Facilitation Skills
• Accelerated Learning Techniques

Leadership Development
• Coaching for Results
• Interaction Management® by DDI
• Time Management
• Stress Management
• Supervisory Development Program

… because people matter and results count.

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 309 The Peninsula Court  8735 Makati Ave. cor. Paseo de Roxas  Makati City

• Effective Leadership

If you are looking at a longer horizon or have several training areas of

concern, you can engage us to design a full-blown training curriculum
tailored to your company. We will develop new modules and combine these
with our existing programs in order to address your organization’s particular
needs. As with the short-term engagements, we will facilitate the training
sessions following a pre-agreed regular schedule.

Whichever option you choose, you will be assured of quality and cost-
effective training solutions for your people.

Consulting

Its experience across the Philippine contact center industry makes Staff
RIGHT Solutions a rational choice for your company’s consulting needs,
either on a project basis or an on-going partnership. We also provide
services to our clients on the following areas:

• Competency Assessment and Competency Development

• Position-specific Profiling
• Myers-Briggs Type Indicator (MBTI) Assessment
• Training Evaluation/ Return on Training Investment
• HR Policy and Processes Development
• Call Center Set-Up

Payroll Management Services

To offer a more complete HR services to our partners, we’ve extended our

expertise to include payroll processing and servicing. We currently managed
the payroll of a client with over 600 employees and we’ve arranged the
negotiation and implementation of payroll account opening and online
uploading and approval between our client and their preferred bank.

What Can You Expect From StaffRIGHT Solutions?

You can expect dynamic, straight-talking, experienced Human Resource

professionals who are dedicated to providing your company with effective
manpower expansion development solutions. You can expect us to be the
cost-effective and value-added resource for your company’s recruiting,
training, and consultancy requirements.

… because people matter and results count.

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 309 The Peninsula Court  8735 Makati Ave. cor. Paseo de Roxas  Makati City

At StaffRIGHT Solutions we are growing our list of satisfied clients across a

variety of industry sectors. We would welcome the opportunity to develop
your trust and help you succeed in your business.

Our Growing List of Clients

Our C
… because people matter and results count.
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 309 The Peninsula Court  8735 Makati Ave. cor. Paseo de Roxas  Makati City

About the Founders

Dean Thomas Bindless, President, Staff RIGHT Solutions, Inc.

Co-founder of Staff Right Solutions, Dean Bindless has over 10 years experience
within the Global Call Center industry and has held Senior Positions with Multi
National Call Center Organizations, including Director for Human Resources with
TeleTech International Philippines and Director for Recruitment and Training for
eTelecare Global Solutions, and has consulted to Call Centers planning on entering
the Philippines Market.

He has been involved in Call Center launches in Australia, Singapore and the
Philippines in the fields of Human Resources, Recruitment, Operations and Training
and Development for clients in the areas of Telecommunications, Technical Support,
Airlines, Retail and Financial Services. He has also developed and implemented
Leadership Development programs for Managers in Australia, Hong Kong and the
Philippines.

Dean holds a Masters in Educational Leadership and Management from R.M.I.T

University, Australia and a Bachelors Degree in Education from Victoria University,
Australia and is also a certified Meyers Briggs Type Indicator (MBTI) facilitator.

Andres A. Diaz, Jr., General Manager, Staff RIGHT Solutions, Inc.

Before co-founding Staff RIGHT Solutions, Jun Diaz held the position of Manila Site
Training Manager of eTelecare Global Solutions, Inc. Managing more than 50
trainers, his contributions included the conceptualization of the Pre-Employment
Training, a program for near hires that resulted in an increase in the number of call
center agents hired per week.

Jun’s career includes a 10-year stint with one of the largest universal banks in the
country, supervising the design and development of in-house technical and
management development courses. An accredited DDI’s Interaction Management ®
facilitator, his responsibility included training bank managers, the development of the
Bank’s Training Curriculum, the Training Evaluation Plan, and an automated Training
Tracking System.

He was also a consultant for a technical assistance program funded by the World
Bank-International Finance Corporation for a Vietnamese commercial bank based in
Ho Chi Minh City, Vietnam.

He has extensive experience in evaluation and measurement having served as a

Senior Researcher for the Center for Educational Measurement, a non-profit company
responsible for developing educational and psychological tests.

Jun holds an MBA degree from the Ateneo Graduate School of Business and is a
candidate for an MS degree in Educational Measurement and Evaluation at the De La
Salle University. He earned his B.S. major in Psychology degree at the University of
Santo Tomas.

… because people matter and results count.

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