http://www.linkedin.

com/in/jameslemaster

James LeMaster
james(dot)lemaster(at)gmail(dot)com


Systems: Windows client OS (95-Windows 7), Windows Server (2003-2008), Linux (Redhat 9, CentOS) Mac OSX,
Oracle, BMC Service Desk Express, Active Directory, MSCRM, Exchange, Forefront TMG/Client Security,
Citrix XenApp/Server, SCOM 2007, Vitria, Zenoss, Akamai, Cacti, BigIP Load Balancer, VMware ESX/Server,
Microsoft Lync, Cisco UNITY/CM, Cisco iOS, Forensic Data Recovery.


Hardware: All facets of PC/Server hardware including enterprise class load balancing, traffic shaping, routing/switching
and networked storage (SAN, NAS) Appliances.


Networking: TCP/IP, UDP, IP Addressing/Subnetting, OSI Model based methodologies, LAN/WAN and VLAN
Administration, RIPv2, EIGRP, BGP, OSPF, QoS, Protocol Analysis (Wireshark, InSSIDer), Access Control,
Data Encryption/Transmission Security, risk/attack mitigation.



April 2013 Present Network Operations Analyst Demand Media
Demand Media, Inc. (NYSE: DMD) is a leading digital media and domain services company that informs and entertains one
of the internets largest audiences, helps advertisers find innovative ways to engage with their customers and enables
publishers, individuals and businesses to expand their online presence. Headquartered in Santa Monica, CA, Demand Media
has offices in North America, South America and Europe. As of today, we own and operate several high-traffic internet
properties including: ehow.com, cracked.com, stronger.com (formerly livestrong.com) and trails.com.

Responsibilities Include:
To be the first line of defense for production centric issues and service outages for all revenue generating
properties, including high visibility customer facing sights and web services.
Perform hands on issue analysis and troubleshooting of production level enterprise systems residing across
multiple platforms and associated services (IIS, Apache, Windows, LINUX)
To act quickly and efficiently on problem resolution, or escalate in cases where appropriate.
Understand the complex network infrastructure and the many services/protocols which can cause issues for
external customers, while maintaining the ability to quickly and effectively identify and eliminate active service
interruptions.
Manage and maintain a complex documentation system spanning a wide array of tools and business unit services
(Asset Tracking, Ticket Queue, On-Call DB's, etc)



December 2011 April 2013 Network Operations Analyst Getty Images
Founded in 1995, we were the first company to license imagery online - and have continued to drive the industry forward
with breakthrough licensing models, digital media management tools and a comprehensive offering of creative and editorial
imagery, footage and music. As a NOC Operator at Getty Images, I am responsible for the monitoring and administration of
Gettys production, e-commerce businesses (www.gettyimages.com). The NOC (Network Operations Center) is the first line
of defense for production related trouble and outages. With the NOC as the central hub for all production systems, our
number one responsibility is to monitor and maintain the consistent heartbeat of the organizations e-commerce offerings.

Responsibilities Include:
Enterprise Systems/Network monitoring and failure root cause analysis utilizing tools such as SCOM, Vitria and
Zenoss.
Handle all internal end-user access issues via Active Directory, MSCRM and MS Exchange.
To be the first line of defense for production centric issues and service outages for all revenue generating
properties.
Supporting the organizations technical operations in an always on capacity, ready to respond to any issue
24x7x365.







June 2011 December 2011 Technical Analyst Zumiez
Founded in Seattle in 1978, Zumiez is a premier extreme action sports retailer with more than 420 stores in the US and a
burgeoning presence internationally. Zumiez provides its customers with cutting edge clothing, footwear, accessories,
DVDs, and hard goods for the active life style.

Responsibilities Include:
Ongoing, hands-on technical support of retail and Home Office operations including Active Directory and client OS
administration and support funneled through the BMC SDE Ticketing system.
On-the-spot break fix and root cause analysis of new issues including hardware and systems related failures and
maintenance.
Perform as project lead in several new initiatives for the next generation of the retail establishment (point-of-sale
operations, WAN connectivity, technical operations).
Perform remote monitoring of the companies technical operations while acting as the first responder for all IT
centric issues.


EDUCATION

Assoc. Degree, Network Technology- EdCC
CEC Certificate, Network Assurance- Texas A&M
CEC Certificate, Information Security- Texas A&M
CEC Certificate, Cyber Law and White Collar Crime- Department of Homeland Security
Certificate of Completion, Network Administration- EdCC
Certificate of Completion, Desktop Support- EdCC