Effective Project Teams and Project Management Tools and Techniques Terry Russell OU ME Advisory Board Chairman Page 5 Ten Common Group Problems 1. Floundering 2. Overbearing participants 3. Dominating participants 4. Reluctant participants 5. Unquestioned acceptance of opinions as facts 6. Rush to accomplishment 7. Attribution 8. Discounts and plops 9. Wanderlust: digression and tangents 10. Feuding members Page 6 Nine Ingredients for a Successful Team 1. Clarity in team goals 2. Use of the scientific approach 3. Clearly defined roles 4. Clear communication 5. Beneficial team behaviors 6. Well-defined decision procedures 7. Balanced participation 8. Established group rules 9. Awareness of the group process Page 15 Each person is worthy of being treated with respect. Conflict can be managed to support win/win solutions. Disagreement is normal and a natural part of communication between any two people. Feelings should be dealt with as facts for the purpose of understanding the other person. Feedback should be given when requested or solicited (especially if critical). Members receiving feedback should feel free to ask any question they have concerning the feedback they receive. You can reject what the person says without rejecting the person. Dumping may feel good, but it rarely leads to improved communication between people and should be avoided. Rigid value positions and critical character judgments prevent good communication. A willingness to consider new information, input and an openness to be persuaded to another way of thinking, acting, etc., is necessary if high level consensus decisions are to be reached. Values & Beliefs That Support Good Communication in Work Teams Page 16 A DECISION NEEDS TO BE MADE AUTOCRATIC AUTOCRATIC WITH INPUT COOPERATIVE WITH MEETING CONSENSUS Decision-maker gets Information(not suggestions) from Individuals then makes the decision. One on one. Problem is shared with whole group; collective suggestions are asked for; the decision-maker makes the decision. Must explain the decision back to people. COOPERATIVE The problem is shared with Individuals not as a group; suggestions are asked for, then the decision-maker makes the decision. No meeting Problem is shared with the whole group; the decision is based on consensus. Decision is made alone by the decision-maker Decision Tree Page 17 Decision Tree (cont.) Questions to consider in the choice of a method for making decisions 1. Is one decision more likely to produce results than another, or will any do, as long as something is decided? 2. Does the leader have enough information to decide alone? (If no, autocratic mode is unwise.) 3. Does the success of the decision depend upon acceptance by the group? (If yes, drive for consensus) 4. Are members of the group likely to be in conflict? (If yes, consensus could be difficult.) 5. Can the members be depended upon to put the interests of the team ahead of self interests? (If no, consensus could be difficult). Agree on Decision-making methods as a team ground rule Agree on Decision-making methods as a team ground rule Page 20 Team operating procedures form the backbone of team norms and expectations for new team members who will work together. These procedures require a significant amount of discussion, often raising points of ambiguity and conflicting assumptions among team members, and between team members and management. Before developing the operating principles, it should be decided by the chartering person or team which of the procedures have room for negotiation and which are fixed. For example, if it is expected that meetings will occur each week, then the team will not be deciding frequency of meetings. In this vein, try to facilitate the team to decide for themselves on the most effective principles (that confidentiality of discussions is a good idea, for example), and dictate no more than absolutely necessary. Remember, the process of developing the operating procedures is as important as the operating principles themselves are. Team Operating Procedures Page 21 Team Operating Procedures To Specify Agenda: Attendance: Meetings: Decision Process: Minutes and Reports: Leader Role: Behavioral Norms: Confidentiality: Guests: Meeting Audits: Facilitator: Conflict: Recommendations, Suggestions: Commitments Outside Meetings: Who sets? When published? Input invited, etc. Excused absences, handling latecomers Times, frequency, place Consensus? Collaborative? Majority? Select a recorder, how? How are minutes approved? Where posted? Who types them? How are they distributed? How is it defined? How is leader selected? Expectations of the leader. Listening, interruptions, giving and receiving feedback, empathy. What goes outside the group? How are they invited? How excused? How frequent? Who is responsible? How selected? Expectations? Expected? How managed? How initiated? How routed? Who is informed? Expectations for follow-through on commitments for studies, information, data analysis, word processing, etc. Page 22 Example: Meeting Procedures and Ground Rules Team leader will monitor and control meeting to assure members have ability to participate without interruption. Minimal cross talk will be permitted and domination by any group of members is prohibited. Team recorder can interrupt for clarity. Team members are expected to: Be honest, open and caring. Come prepared to fully participate. Be prompt. Honor confidentiality. Notify team leader of impending absences No substitutes permitted. Meeting Logistics Meeting will be scheduled in advance as to date, time, and location, and be scheduled to allow sufficient time for member preparation. Meeting will start on time. No smoking permitted in meeting room. Refreshments to be provided and accessible during meeting. Maximum meeting length to be announced. Agenda and Minutes Preparation Planning worksheet will be used to establish agenda. Agenda of next meeting will be established at end of current meeting. Minutes and next meeting agenda to be issued in a timely manner. Page 23 Example: Meeting Procedures and Ground Rules (cont.) Conduct of Meeting 70% of member attendance is required for a quorum. Agenda to be review at start of meeting. Role of team leader, facilitator, recorder, timer are to be recognized and respected. Breaks to occur at a minimum of every 90 minutes with desired intervals of 60 minutes. Evaluate meeting at end for improvement ideas. Respect all input from members. Sense of humor is OK and fun is desired. OK to disagree Team consensus to be used to resolve issues. Action items. to be clearly defined with identified responsibilities. Feedback is at the option of the member. Process checks will be conducted at a frequency determined by team leader and members. Seven-step model is desired approach to problem solving and process improvement. Social Interaction is Desired Page 24 A Meeting is a Process that Can be Improved MEETING PROCESS MEETING MANAGEMENT TOOLS CONDUCTING EVALUATING PLANNING ENSURING FOLLOW-UP MEETING PLANNING SHEET AND AGENDA AGENDA ACTION REGISTER PROCESS CHECK Page 26 Example Meeting Agenda Team: EDCP Implementation Date: September 10, 2007 Time: 11:00 a.m.-12:00 p.m. Location: Evendale: ESD&I Conference Room Lynn: Paula Wrights Office Roles: Leader: Mike Smith Facilitator: Tim J ones AGENDA ITEM DESIRED OUTCOME TIME ALLOTTED WHO RESPONSIBLE 1. Agenda Review Consensus on agenda 11:00-11:05 Tim 2. Action Items Status on 04/25 action items/PCB operation discussion 11:05-11:15 Tim/J eff/Team 3. Communication QMI Ideas and suggestions for Communications Team/EDCP 11:15-11:25 George/Paula/Team article publication schedule 4. Training QMI Update on Training Team activities 11:25-11:35 Moses/Team 5. EDCP Implementation Metrics Continued discussion of proposed metrics and action 11:35-11:55 Team plan for implementation 6. Wrap-up Summary of action items/agenda for 05-09 meeting 11:55-12:00 Tim/Team 7. Adjourn 12:00 Put Team Meeting Agendas in this Format Put Team Meeting Agendas in this Format Page 28 Example Action Register Team: EDCP Implementation Date: September 10, 2007 Team Leader: Mike Smith Action Item Is Going To Do What? When Completed 1. J . Martin Discuss PCB Operation 05/02 2. J . Stow Check with Al Heyson for the existence of 0502 Readiness Review documents 3. M. Moore Set up training team review of GCRB Team 05/02 building concerns with G. Villena and D. Newcomb 4. B. Bessom Support formation of Best Practices and Lessons 05/23 Herzner meeting 04/25 Learned Database Team 5. Resource Meet with all other sub-teams to ensure that the 05/23 Sub-team meetings in Sub-Team identified EDC resource barriers are addressed preparation 6. T. Russell Terry to get Tollgate Review and Target Costing 05/23 Delayed pending modules scheduled for all VPs completion of Tollgate Review module 7. T. Kinne Integrate Lynn LM1600 Quality System Review with 05/23 P. Wright activities of Roger Pfalzgraf Team 8. T. Russell Work with Al Parker to integrate ISO9000 06/30 requirements into EDCP checklists 9. Team Submit difficulties with using WAIS to Bob Bessom On-going Closed temporarily Status Who Page 30 Circle the number of each dimension which reflects your rating of the group process. 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 ON-TRACK PARTICIPATION LISTENING LEADERSHIP DECISION QUALITY FUN No agenda or did not follow the agenda A few key members dominating and some members not participating More than one person talks at a time; repetitions, interruptions, and side conversations No attempts to bring the team back on track and encourage equal participation Team decisions were inferior to individual assessments Followed the agenda - no digressions Everyone contributes and is involved in team decisions One person talks at a time; clarifying and building of ideas Team leader and team intervene to keep the team on track and actively manage equal participation Team expertise and decisions were superior to individual judgments Team Process Check Project Management Tools and Techniques Scorecards Project Plan Risk Rating Criteria Risk Management Process Scorecards Display of Project Quantifiable Measurements in Visual Form Initiated at Beginning of Project Used to Track Project Progress to Defined Goals over Time Provide Project Reviewers Quick and Efficient Tracking Ability Used During Reviews Throughout Project Duration A Good Set of Scorecards Displays Key Project Challenges, Requirements, Schedule and Cost Goals; and the Teams Progress to the Goals A Good Set of Scorecards Displays Key Project Challenges, Requirements, Schedule and Cost Goals; and the Teams Progress to the Goals Critical To Quality Characteristics (CTQs) Project Cycle Time Error Free Processes Cost and/ or Cost Reduction Program Risks Others.... Scorecards Should Be Related to: 3880 3900 3920 3940 3960 3980 4000 4020 4040 A u g - 0 7 O c t - 0 7 D e c - 0 7 F e b - 0 8 A p r - 0 8 J u n - 0 8 A u g - 0 8 O c t - 0 8 TIME E N G I N E
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L B S WEIGHT RISK ABATEMENT - 129 AVG. LCBF ROTOR CI P EXHAUST NOZZLE REDUCED DRAG NOZZLE TECH REQUI REMENTS REVI SED TECH REQUI REMENTS FRONT FRAME ( BLADE OUT) T25 SENSOR RADI AL AUGMENTOR FUEL DELI VERY SYS. DP REVI SI ON FOR BLADE OUT COMPOSI TE FAN DUCT - $5K CHEM MI LL + $8K EJ ECTOR NOZZLE Engine Weight Scorecard NPI PROJECT TITLE NPI PROJECT TITLE Design Develop Validate Produce & Support Key Elements Key Elements 10 9 8 7 6 4 3 2 1 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 5 NPI Team Mission NPI Team Mission + NeedidentifiedforNPI Process. + EstablishSenior LeadershipTeam. + IdentifyLeadership Team. + EstablishNPI Team. + Evaluatebusiness impact. + Defineinitial program requirements. + ConductTollgate1 review. + Definekey technical requirements. + Brainstorm issue. + Develop risk assessment criteria. + Finalizealternative approaches (strategy). + Identify manufacturing approaches. + Perform risk assessment + Prepareprelim. programplan + ConductTollgate2 review. + Expandteam membership. + Beginrisk abatement plans. + Generatepreliminary approach. + Obtain stakeholder feedbackandreview approach as required. + ReviewTollgate3 checklist. + ConductTollgate3 review. + Establishprogram strategy. + Communicate status of program direction. + Definedetailed customer requirements. + InitiateQFDto identifytop-level CTQs. + Preparedetailed proposal/ program plans. + Obtaincustomer buy-in. + ConductTollgate4 review. + Finalizetechnical requirements + Updatebusiness andtechnical plans. + IdentifyNPI metrics. + Establishlaunch requirements. + Confirm funding, participants, and facilities available. + ConductTollgate5 review. Launch Percent Overall NPI Program Complete Percent Tollgate Checklist Items Complete (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) The basic chart shown here and the activities included under each tollgate are to be adapted by each NPI Team to suit the mission and deliverables of the team. Idea Strategize Get Consensus Feedback Prepare Launch Prepare detailed plan PROJ ECT TITLE PROJ ECT TITLE Develop Validate Key Elements Key Elements 10 9 8 7 6 4 3 1 5 Team Mission Team Mission + Launchprogram. + Refinecritical path elements/ schedule. + IdentifyCTQs. + Initiateconcurrent detail design& manufacturing process planning. + Holddetaileddesign reviews. + Finalizedetail design/testdefinition. + ReviewTollgate7 checklist. + ConductTollgate7 review. + Procure/manufacture hardware. + Validateprocess capability. + Finalizedetailedcert/ qual testplans. + Preparetest hardware. + ReviewTollgate8 checklist. + ConductTollgate8 review. + Completecomponent tests, engine, and flighttestingas required. + Confirmall program requirements aremet, andcomplete documentation. + Obtaincustomer/ agencyapproval. + ReviewTollgate9 checklist. + ConductTollgate9 review. Percent Overall NPI Program Complete Percent Tollgate Checklist Items Complete + Reviewproducibility data. + Reviewfielddata. + Identifyongoing improvements. + Holdperiodic Tollgate 10reviews. (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) (Month/Yr) Tollgate Completion Status Scorecard Propose - + Issuelaunch documents. + Identifycritical path elements. + Finalizebest options. + Finalize manufacturing processes. + Identifydesign reviewschedule. + ReviewTollgate6 checklist. + ConductTollgate6 review. Tollgate Completion Schedule 20% 40% 70% 95% 100% 1% 2% 5% 10% 8% Project Plan Documents Activities Required for the Execution and Control of a Project Provides Precise Details on What Needs to be Done, When it needs to be Complete, What it will Cost, and Who is Responsible to Keep Project Participants Informed Project Plan Advances a Product from Generation of Product Idea Through Transition into Continuous Operations Project Plan Advances a Product from Generation of Product Idea Through Transition into Continuous Operations Value of the Project Plan Provides Project Completion Date Based on Logical Flow of Work and Duration of Work Tasks Provides Early Warning for Quick Intervention of Problems Allows Teams to Assess the Impact of Problems and Make Necessary Adjustments to the Project Plan Allows for the Recording and Tracking of Risk Abatements Provides the Project Team with a Vehicle for Consistently Communicating Project Status with Business and Customer THE CRITICAL PATH - A sequence of activities in the network having the longest total duration of the project. Activities along the Critical Path have zero or negative slack/float. The Critical Path can be shown on any type of network and/or Gantt Chart. Critical Path Schedule Method Facilitates all functions understanding how and when they interact with one another Allows teams to focus on the process and make improvements from a common understanding of what the process is Allows and facilitates early involvement of suppliers/manufacturers in the design stages Facilitates risk assessment/ abatement based on knowledge of the process: Helps eliminate missed, redundant, inconsistent analysis and/ or effort When teams meet, the critical path schedule provides a focal point for agenda items Helps teams manage their own processes and provides a tool for reducing cycle and establishing best practice templates Links with Team Concept Example Critical Path Schedule (Microsoft Project) ID Task Name 1 538185/6 (Aero/Mechanical Test) 2 583185/7 (Aero/Performance Test) 3 538185/7B (Radial Aug Demo test) 4 Qualification Program Definition 5 538185/8 (Aeromech. Checkout @ Even 6 538185/8 (Aeromech. Qual @AEDC-227 7 538185/9 (Perf/Oper Qual-100 Hrs) 8 538192/3 (Endurance Qual-4300 TAC) 9 LCBF Component Tests 10 Radial Augmentor Component Tests 11 Qualification Reports to USAF 12 USAF Agreement on Reports 13 Qualification Complete 14 Support Equipment Dev't 15 Repair Development 16 Tech Data Definition 17 Deliver 1st EFE Flt Test Eng & Spare 18 EFE Flight Test Program 19 EFE Production Engine Deliveries Start 11/6 2/29 6/22 10/8 11/22 1/10 5/2 9/24 2/1 3/1 3/2 6/30 2/10 4/12 3/10 8/25 12/2 9/16 1/1 6/30 8/26 10/27 10/28 12/8 12/9 9/1 4/1 1/1 12/31 7/1 11/3 6/30 7/31 8/1 5/31 5/30 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 1995 1996 1997 1998 1999 2000 2001 2002 The probability of an undesirable event occurring and the impact of that event to the project or program What is Risk? Risk Management Process Technique Used to Manage Negative Events that Could Occur in the Execution of a Project Provides Valuable Information to the Business and Customer for Reducing Risks Involved in Changing a Project Specifies Early in the Project What is Needed to Reduce Risks to an Acceptable Level Initial Identification, Quantification and Prioritization of Risk Statements at Beginning of Poject Risk Abatement Plans are Monitored Throughout the Project The Purpose of Performing the Risk Management Process is to Identify all the Events that Could Prevent Project Team Success The Purpose of Performing the Risk Management Process is to Identify all the Events that Could Prevent Project Team Success What is The Value of Using The Risk Management Process? Reduces overall program costs and schedule impact by stimulating up-front team planning to reduce or eliminate program risk Allows business to formally share in the risk decisions Some customers require it It increases customer confidence in our ability to identify and manage risks Risk Rating Criteria Start of Risk Management Process Guidelines for J udging Risk Items so that Risks can be Rated from High to Low Removes Uncertainty from the Risk Impact Evaluation and Ensures Teams are Rating the Risk Items Consistent with Leadership Risk Tolerance Developed by Faculty and Project Team Establishing Definitions of High, Medium and Low for Probability and Impact Ratings is the Most Important Outcome of Risk Rating Criteria Development Establishing Definitions of High, Medium and Low for Probability and Impact Ratings is the Most Important Outcome of Risk Rating Criteria Development Risk Rating Criteria Risk criteria to consider for High, Medium, or Low: Probability that Risk Issues will Occur: High Likely occurrence to happen Major uncertainties/unknowns exist Medium Unlikely to occur but could Significant uncertainties exist Low Very unlikely to occur Almost no uncertainties exist Example of Risk Rating Criteria Impact of Risk on Project Mission Manufacturing Process Improvement Project TECHNICAL REQUIREMENTS SCHEDULE COST HIGH RISK MEDIUM RISK LOW RISK Implementation of Improvements that Exceeds the 9 Month Schedule by 6 Months Implementation of Improvements that Exceeds the 9 Month Schedule by 3-6 Months Implementation of Improvements that Meet the 9 Month Schedule Implementation Costs that Exceed Target Cost by $50K Implementation Costs That Exceed Target Cost by $25K to $50K Implementation Costs Less than $25K or Meets Target Cost Implementation of Project Improvements Require Major Re-Design and Modifications Implementation of Project Improvements Require Some Significant Re- Design and Modifications Implementation of Project Improvements Require Minor Re-Design and Modifications Risk Prioritization Matrix P r o b a b i l i t y H M L H 3 6 9 2 4 6 1 2 3 Impact L M H High Risk 6 - 9 Medium Risk 3 - 4 Low Risk 1 - 2 Risk Rating = Probability x Impact Risk Rating = Probability x Impact Key Steps of the Risk Management Process 1. I dentify Risk Rating Criteria 2. Obtain Agreement on Risk Rating Criteria 3. Develop Risk Statements and Combine into Logical Risk Categories 4. Quantify the Risk Statements 5. Select Risks Needing Abatement 6. Define and Document All Needed Risk Abatements 7. Prepare Risk Management Summary Report 8. Obtain Approval of Risk Abatement Plan 9. Track and Monitor Risk Abatement 10. Identify and Evaluate Additional Risks 11. Communicate Risk Management Status Potential Risk Issue Examples Technical program requirements have not been defined Assigned technical team lacks experience New or unfamiliar technical approach has not been defined New suppliers lack of technical experience will cause delays Inadequate technical analysis methods will cause problems Little or no recovery time in the schedule will cause delays Resources or technology not available in time Schedule of tasks has not been communicated Little or no recovery in the budget will cause cost constraints Changing requirements will increase costs Missed schedules will increase costs Poor process capability will impact parts and inspection cost Risk Abatement Plan Develop the Abatement (Risk Reduction) Plans for the High or Medium Rated Risks as Identified For Elements of High Risk Consider the Following: Assure that if implemented, the risk level of associated element is reduced to medium or low The risks are documented on the Risk Report Matrix The Risk Abatement Plan is written Responsibility for the risk plan implementation, measurement, tracking and documentation is identified and included in the Critical Path Schedule If no effective abatement plan can be identified consider dropping the project For Elements of Medium Risk Consider the Following: Create a Scorecard to monitor the risk over time. The NPI Project team will decide if a Risk Abatement Plan is required Risk Abatement Plans Technical Abatement Plan Examples: Clarify and strengthen the technical requirements. Be very specific Identify limitations early in the design process by a test...analysis Involve manufacturing sources early in the design/mfg. process Conduct producibility studies early Identify and provide technical tools that increase productivity Conduct Concept Reviews Implement a technical freeze and technical change process Apply performance modeling, simulation, and analysis early in the design process Conduct periodic technical reviews tied to milestones Risk Abatement Plans Schedule Abatement Plan Examples: Include the duration of Technical Abatement Plans in the Critical Path Schedule. Negotiate additional schedule relief as required. Strengthen and clarify the definition of tasks, milestones, and deliverables Implement formal schedule freeze and schedule change process Schedule critical resources and technology within acceptable windows of the Critical Path Schedule Define and implement periodic supplier reviews. Ensure that suppliers are utilizing adequate scheduling and monitoring tools. Include suppliers as part of the scheduling, design, and team Evaluate serial vs. parallel task; increase resource levels performing the tasks Risk Abatement Plans Cost Abatement Plan Examples: Include the cost of Schedule and Technical Abatement Plans in the budget baseline; negotiate a new budget if required Validate the budget by use of Team Reviews of bottom-up estimates Define a clear statement of work (SOW), program requirements etc. Get commitments that control or stabilize cost benefit assumptions Decrease technical scope; reduce and manage cost via earned value management methods; conduct periodic cost performance reviews Use Design to Cost and/ or Target Costing methods Risk Rating : (P*IT)+(P*IS)+(P*IC) = T Probability of Event: 3 Impact on Technical Impact on Schedule Impact on Cost Total Score Abatement Plan Cost (9-6) Schedule (9-6) Technical (9-6) Approach: Deliverables & Date(s): Status: (R, Y, G) Effectiveness Progress Owner: Risk Category : Lack of Plan Risk Issue : Cause of Risk : Late hardware deliveries will delay assembly and test schedules Changes as a result of program changes, process capability, supplier selections, or cost reduction 1 3 1 15 Senior Design Project Team Complete program CPS planning up front, select suppliers early and weigh project changes against cost and schedule impact Program plan by 1 October 2008 Supplier selection by 15 November 2008 Project change process defined by 22 November 2008 Y Y (3x1) + (3x3) + (3x1) = 15 Risk Example Program Risk Scorecard 1000 900 800 700 600 500 400 300 200 100 0 S C O R E TOPS DOWN RISK ASSESSMENT COMPARING ONLY NEW FEATURES FIRST BOTTOMS UP RISK ASSESSMENT LOOKING AT MORE THAN NEW PORTIONS BOTTOMS UP ASSESSMENT CLEANUP BY NPI TEAM LEADERS TEMPERATURE PROFILE & STG 1&2 DISK LCF ADDED ~7 NEW RISKS ADDED TMF FETT NEW RISKS CEO REVIEWS SETT PRODUCTION A S O N D J F M A M J J A S O N D J F M A M J J A S O N D J F M A M J J A S O ASSESSMENT TG 6 PLAN 2004 2005 2006