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SAP CRM INTERVIEW QUESTIONS

1. What is the difference between Campaign and Trade Promotion?



Campaigns are the ways and mediums which help in communication, increasing awareness,
increase sales and wide range of activities. It can be done through mailing
list, product promotions, tale calling etc. Meaning you are trying to reach your customers for
increasing customer base, entering new markets or increasing sales or product awareness.
For ex: Product demos or stalls in an exhibition

Trade Promotion Management is an activity which is done with the help of your channel
partners. The check here is "trade", which means distributors, retailers, wholesalers, re-
sellers etc. The purposes remain the same like to increase customer base or sale revenues
but here the incentives are given to your channel partner.
For ex; Commission to the wholesaler/distributor for selling 100 cartons for a particular
month.
2. How to activate buying center in oppt doc?

by assing partner detrmine procdure

3. How can you maintain links between an opportunity and other sub opportunity?
This can be maintained with the help of project profiles.
They are defined in the IMG settings

4. What is the significance of Billing relevance field?
There is no relevance of the Billing field in the Opportunity.

5. What do SAP CRM Consultants does in real-time?
Analyze the business requirements according and then configure the ERP.

6. What is the package that you use to save the OD profile?
$tmp and save it

7. What are the different organizational determination rule in CRM?
Rule type responsibilities.
Rule type organizational attributes.
or
There are two types:

i. Rule type this is working for read and evaluated.
ii. Organization type which is only read.

8. What are the prerequisites to create an opportunity?
Lead is the perquisites for opportunity after qualifying it as a hot lead then it is send through
workflow and then opportunity is created.

or

For opportunity, we can create 2 ways one for follow-up transaction:

For lead or direct opportunity, in follow up transaction for lead you should maintain copy
control for lead to opportunity, then if lead is qualify respective levels for the workflow,
automatically opportunity will creates.

For opportunity, you should maintain sales cycle and phases, and all profile proper way and
then follow up for opportunity you should maintain copy control.

9. What is Netweaver in SAP & its role?

Netweaver is a SAP component, it is like single sign in sap, using netweaver you can give
particular screen to the user, you can log in to any SAP systems using netweaver, it is control
by EP consultant.

10. What is the differences between R/3 pricing and CRM pricing?

In CRM, you could not find account keys.

or

Differences in Pricing in SAP CRM and SAP R/3

Functional Differences:

Function Condition Type in SAP R/3 Comments
Determination EK01, EK02 Connection is not supported in SAP CRM
Rebate processing BO01 to BO05 Rebate processing is not supported in SAP CRM
Down payment processing AZWR Down payment processing is not supported in SAP
CRM
Invoice lists RL00, MW15 Factoring discounts are not supported for invoice lists in SAP
CRM
Cost prices VPRS Cost prices only exist in SAP CRM if delivery-related SAP CRM Billing is
being used. In this case, the cost price is determined: Goods issue in the SAP R/3 OLTP
System reads the costs and transfers them to the billing due list in the SAP CRM System.
Expected customer price EDI1, EDI2 Expected customer price via EDI is not
supported in SAP CRM.

Differences in Condition Processing:

1. The source condition record cannot be displayed in SAP CRM for technical reasons, when
processing conditions in a transaction.

2. Unlike SAP R/3, SAP CRM recognizes several pricing transactions. This enables you to
compare pricing transactions. This can be useful after failed searches or price changes.

3. The pricing type cannot be predefined when starting a new pricing transaction in SAP
CRM.

11. What is the Role of a SAP CRM functional consultant?

A functional consultant evaluates the demands in talking with the customer's
representatives, transforms the essence into an abstract and algorithmic business model.
Hence, he identifies the use cases and transforms them into logical and technical views.

Then the main task starts: customizing the respective business area and making sure the
system reacts in the manner according to the constraints of the requested use case.

The consultant documents the settings and prepares proper guidelines that allow other
consultants to do further changes or repairs with due efforts.

The consultant takes care that proper training is given to the users and that the system is
usable, performing appropriately and the business flow is complete and correct.

During go live he assists the technical staff by testing the behavior of the system.

After go live he guarantees that the procedures remain usable and consistent in real live
situation and proposes enhancements.

The main duty of a consultant is to transfer external know-how to the client. It is not
manpower that counts but intelligence, understanding of processes, a feeling for defects and
general a common sense.

12. What is the Role of a Functional Consultant in an End To End Implementation?

Functional consultant is expected to generate knowledge about the current business process,
design current business flows, study current business processes and its complication, in all
we can say getting through with current business setup. Flow diagrams and DFD are
prepared, most of the time in Vision format, all this forms the part of AS IS document.

Everything configured has to be documented as per their categories in the form of
predefined templates, these have to be then approved by the team leads or who ever the
consultant is reporting to.

Mapping and GAP analysis is done for each module, I have seen people defining integration
after mapping, gap analysis and configuration is done, but as per my experience in
implementation, it is a simultaneous process.

Before starting configuring future business processes in SAP, the DFD/ERD are prepared, this
documentation is called TO BE, which can be also said as the result of mapping and gap
analysis.

13. End user manual and user training is also expected from Functional Consultants?

The project normally starts off with a Kick off meeting in which the team size, team
members, reporting system, responsibilities, duties, methodology, dates and schedules,
working hours which have been predecided are formally defined.

ASAP, it won't be possible for me to explain it here, but all I can tell you about it is that it is
SAP standard implementation methodology, which SAP prescribes but is not mandatory for
any company to follow, such as IBM follow some blue Methodology, some companies follow
typical SDLC steps, ASAP stands for Accerlated SAP, you can find all the steps on SAP site,
through google, reading it from there won't give you a great knowledge about ASAP but will
obviously get you to know the definitions of various term.

14. End user manual and user training is also expected from Functional Consultants.

The project normally starts off with a Kick off meeting in which the team size, team
members, reporting system, responsibilities, duties, methodology, dates and schedules,
working hours which have been predecided are formally defined.

15. How is CRM and R/3 differing from each other?

R/3 is an integration of different application suits. It has its own architecture and way fo
functioning. CRM is all about maintaining the relationship with a customer. It is supposed to
enhance the profit of the company or organization since the ultimate goal of any company is
profit. Therefore CRM is one step ahead for their goal achievements.

SAP R/3 is a 3 tier based client/ server based application. One layer is presentation layer
(Client) which interfaces with the end user. Second layer is application layer for all business -
specific requirements (Program), and third is database which contains all information and
records about the system, including transactional and configuration data.

SAP R/3 has been developed in it's own language called ABAP (Advanced business application
programming).

16. Advantages of CRM?

Using CRM, a business can:

Provide better customer service

Increase customer revenues

Discover new customers

Cross sell/Up Sell products more effectively

Help sales staff close deals faster

Make call centers more efficient

Simplify marketing and sales processes

17. The types of data CRM projects collect?

Responses to campaigns

Shipping and fulfillment dates

Sales and purchase data

Account information

Web registration data

Service and support records

Demographic data

Web sales data

18. What is the difference between standard backend version and enhanced back end version
of organization model?

The enhanced version allows for multiple assignments of a single object. As an example, in
R3, a sales group can be assigned to multiple sales offices. In the standard organization
model, this is not possible.

As SAP's CRM product has evolved, it has become more compatible with the R3 product.
Before CRM 4.0, it was not possible to assign an organization object to more than one
organizational object. This was a problem for many SAP customers because in R/3, it is
possible. So in 4.0 and after, SAP introduced the ability to handle multiple assignments and a
program to convert the org model to this structure.

So if your client has R/3 organization model that involves multiple assignments, you will need
the enhanced version.

19. Who creates the business partners? Is it an end user or a functional consultant?

It depends on specific situations and required functionalities. If you are talking about a
project mode where you as a consultant are customizing and developing, for example CRM
online, you might want to have a master data to test your configuration. In that case, you
probably will create some of your own master data simply to test everything you are
configuring (development system).

On a production system however, it is usually the end user who creates the master data,
such as business partners, products, etc.

The company however should decide if for example every sale should be able to create new
prospects/customers in the system, or if this should happen via a single point of entry (1
team responsible for creating and maintaining master data).

we would have to change the classification of the business partner (see tab page
classification hours) from prospect to customer.

Again, where you do it depends on your setup. Which system is leading (CRM or R/3) and
who are prospects or customers replicated from one system to the other.

20. What things to be used in Use of R/3 in CRM create conditions records for a marketing
campaign?

Maintain the "condition maintenance group" to include the condition type and table for
maintenance context CAMPAIGN

In R/3, designate that this condition type is maintained in CRM

21. What is the role of Deploying SAP CRM Projects. What is the implementation
tool/methodology that is generally used in deploying SAP CRM projects?

We can use the SAP Solution Manager as a customer platform for efficient implementation
and operation of SAP Solutions such as the mySAP Business Suite (CRM). It makes use of the
mentioned ASAP (key accelerated SAP implementation concepts).

The way I approach things is usually the following (supposing that the customer is
considering implementing SAP CRM):

1) First you analyze business requirements. What processes are being used? Are the
processes working in an optimal way?

2) What processes need to be improved? How can you improve them from a business
perspective?

3) Make AS-IS analysis of the current business process and designs the TO BE processes.

4) Translate the TO BE processes into system processes such as marketing and campaign
management, account and contact management, IC win or Webclient, complaint or case
management ...

5) Consider complexity, cost, added value, ease of use, user acceptation, implementation
time and budget, during the BLUEPRINT phase.

6) During the BLUEPRINT phase, it is likely that you do not know what SAP functionalities
within CRM are existing, and are best to implement. Therefore I usually do a lot of research
on different sources.

22. What is the system landscape design for CRM projects? What are the integration points
within CRM and with other systems?

The system landscape for CRM or any SAP Module usually looks like this:

A) Development system (here you do all customizing settings and developments).

B) QA (quality assurance system): for end user training and especially for unit testing and
integration testing purposes.

C) Productive system.

SAP CRM is for example usually integrated with a backbone SAP R/3 system. Integration in
this case happened via the CRM middleware. On both sides (R/3 = plug in and CRM you will
have a R/3 adapter).

For integration with BW there exists a BW Adapter. (In the CRM system, SAP delivers by the
way standard data sources that can be used by the BW system. They can be activated
(content) and replicated to the BW System for data analysis.

23. How to do Mapping CRM BP to R/3?

Use PIDE Track. You can map R/3 to CRM and vice versa.

24. How are actions used in marketing plan?

Every marketing plan will have a campaign . Actions gets
used there to execute the campaign. Actions triggers the
followup activities like creation of leads, email campaign etc.

25. Explain the difference you have identified in your client's business process before
implementing all the above and after implementing how is it?

Before, every every process like coordiantion of marketing/ sales / service does not exists.
Now after implementation of the solution, proper integration happened and helps in
effective communicaiton between all the stakeholdes of the business. proper communication
established between diffrent departments.

26. What is territory master data?
Territory master data is for a particular geographical area.
it could be product line realated or customer specific or a
combination of attributes.. generally it is defined at 4
levels:
Company Level
Business unit level
Region level
Area Level.

27. Why do we customize organization model in crm?
Eg if we create any sales order or quotation it has to be linked with some sales org unit (
sales order from Mumbai).
28. What are the functions of organization model?
Sales, Service, Marketing. (org structure(ppoca_crm)-> under function tab.

29. How do we map crm sale org with ecc sales org?
Or
What is the corresponding sales org in R3?
Pooca_crm-> function tab tick local sales org R/3 Sales org(corresponding sales org from R3
can be mapped).

30. Where do we assign business role in org model?

We can assing a business role to a position




Header Area: Also called Global Function Area. It consist of
a. Personalize: Generic personalization options Eg. Change password
b. Help Center: Offers direct access to BUD (business user documents)
c. System News: Provides access to general system messages
d. Central Search: Displays Saved searches/ Simple searches
e. Log off: logs you off

Navigation Area / Navigation Bar: It includes
a. Applications search launches
b. URL link
c. BI reports and analysis (SAP NetWeaver)
d. Transactions in other systems

First Level Navigation Entries:
1. Home
2. Work list
3. Calendar
4. Reports
5. Business-Role specific work centers

Second Level Navigation Entries:
1. Links to most frequent search pages
2. Opens via a click and vanishes automatically after the selection

Work Centers: It is a flexible grouping of application and information that logically belong to each
other from the viewpoint of a business role.
Personalization of the Work Center can be done in Navigation Bar Profile
SPRO-IMG-CRM-UI Framework-Business Role-
Logical Links are of 4 Types:
a. Link
b. Work Center
c. Launch Transaction
d. BI Report

Create Area/ Quick Create Area/ Direct Link Groups: It contains frequently used applications by the
user. It allows users to start a creation of an object of an object quickly, no matter where the user is
located in the SAP CRM application at the moment.
This are is freely configurable per Business-Role.
This are can be personalized by the User.
a) Appointments
b) Email
c) Task
d) Business-Role specific links
Personalization of the Direct Link Groups can be done in Navigation Bar Profile
SPRO-IMG-CRM-UI Framework-Business Role-

Recent Items: It allows the user to navigate to the items that he has worked on most recently with
one click.
1. This area is configured per Business-Role.
2. This number of entries can be changed up to 10. The personalize settings can be done by the
user via Personalize-Personalize Navigation Bar-Recent Items (drop down)

Home Page:
The HOME page provides:
a. My appointments Today
b. Workflow Tasks
c. My Open Tasks
d. Alerts
e. My Saved Searches
The HOME page can be configured per Business-Role.
Available content and screen structure can be personalized by the user. E.g. Drag & Drop.

WORKLIST page:
CALENDAR page:
a) A graphical overview of todays appointments
b) Switching between daily, weekly and monthly views
c) Switching to a colleagues calendar.
d) Provides an overview of the next 2 months
e) Provides a list of open tasks.
f) Provides an option to directly create an appointment from the daily view.

EMAIL INBOX page:
WORK CENTER: The work center page is opened by choosing the First-Level navigation entry
directly, without selecting any specific Second-Level entry, belonging to the respective work
center.
a) Search
b) Create
c) Reports

10. REPORTS-Entry Page: Provides a list of reports and analysis grouped by business topics. It
can have second-level navigation entry providing direct access to important analysis or
dashboards. BI Content
CRM Interactive reports
CRM Analytics
Configured per Business-Role
11. SEARCH PAGES:
a) Search Criteria Area
b) Search Result List Area
The table graphic is a feature available for every table, but especially in the search result list
it provides a perfect facilitation option to understand patters and schemes behind the found
search results in a graphical manner.
SPRO>IMG>CRM>UI Framework>Technical Role Definition>Define Parameters
Possible parameter values are: ASSIGNMENTBLOCK;SEARCHRESULT; (adobe flash is required)
Available search criteria can be controlled by
SPRO>IMG>CRM>UI Framework>Technical Role Definition>Define Central Search
You can use the CRM ES Modeling Workbench to connect CRM business objects to SAP
NetWeaver Enterprise Search.
You can access CRM ES Modeling Workbench via
SAP MENU>Architecture and Technology>Enterprise Search Integration>Tools
1. Test yourself how much you know about SAP CRM

1. Can you tell me trade spend keys
2 R3 adaptor exists in R3
3. Business Partner category allows you to define number ranges
4. It is not possible to created your own business partner category
5. One role can have multiple data sets
6. In SAP,It is possible to identify duplicate BP master record
7. One relationship category can specify bidirectional relationship
8. Partner role in SAP R3 and classification in CRM used to define the interlinkage
9. Is it mandatory to define different org structure for sales and service
10. It is possible to transfer R3 org structure directly to CRM
11. R3 employee personal master can be transferred to CRM
12. It is possible to use distribution channel to define my CRM org structure
13. I can simultaneously use responsibility rule and org model rule
14. Org model is time dependent
15. Org model (HR) in R3 can be transferred to CRM
16. HR Master Record can be transferred to CRM
17. Terri and org mgt can be used simultaneously
18. User defined attributes can be used to define my CRM org models
19. Both in territory and org mgt it is possible to create different labels
20. It is possible to store inactive BP in CRM system
2. 21. It is possible to store inactive products in CRM
22. Attributes in Product Master is attached directly
23. Will Org determination be triggered first then partner determination
24. Partner determination is done again after doc changes
25. Item cat can be made to be re-determined during copy control
26. Line item status as per R3 partial delivery will get updated in CRM doc
27. It is possible to do the billing of CRM service order in R3
28. In an activity journal template, can we really update material type
29. It is possible to create survey questions which will generate dynamic subsequent questions
30. It is possible to attach 2 alternative partner determination procedure to a transaction 31.
When I am defining CRM access sequence, it is possible to refer business logic
32. It is not possible to handle free goods in CRM IPC ? through java codes
33. Is it possible that in partner determination procedure, different partner function can be
determined at different times
34. In partner determination procedure, I can use multiple relationship levels
35. Is it possible to used preceding document?s org units during copy
36. Mandatory IPC data loader is needed to pull the data from R3 to CRM system
37. Is it possible to transfer specific objects from R3 to CRM
38. It is possible to combine both the CRM and R3 pricing conditions in one document
39. It is possible to do the same when document is going to R3
40. Is it possible to have CRM variant for 3 levels for products
3. 41. Processing time for action is specified in scheduled conditions
42. Action can be used to trigger a workflow
43. Action can be used to take manual decision
43. Workflow can be used for date driven process
44. Customization from CRM to mobile data can be done through SBDOC
45. Customization from CRM can be pushed to R3 system
46. Consolidated Database is needed for every mBDOC
47. A BDOC can hold only modified fields
48. Hierarchical distribution of business data among CRM ecosystem
49. Publication and subscription are linked one to one
50. Middleware trace functionality can be used to monitor inbound queue
51. Flow context in middleware can be defined using a formula
52. In Solution Manager it is possible to initiate the integration testing
53. Internet Sales is an application that is built using JSP
54. Following application are used using JSP a. Internet Sales b. Win client c. Web client d.
Collaborative Showroom e. Partner Portal
55. Blueprint table exists in Enterprise portal server
56. How R3 text objects are brought into CRM?
4. 57. How do we integrate the CRM with SAP R/3? Where do we mention the IP address of
SAP R/3 server? What else is required?
58. What is the difference between replication and realignment in CRM?
59. What is the difference between an activity and a task in CRM?
60. Can you point out some details of BP ownership in CRM? Specifically, we will be loading
channel partners from R/3. We would like to assign these partners to specific "channel
managers." What constitutes this ownership?
61. Should clients implement both WinClient and WebClient for the IC or only one of them?
Could you please explain this with supporting reasons?
62. Fully grown my SAP CRM is built on the following components a. CRM central serve b. SAP
R/3 as a back end system c. SAP BW system as a data ware house solution with comprehensive
statistical and analytical possibilities d. SAP APO as global ATP check and demand planning
solution e. SAP enterprise portal as a tool to provide integrated access to all the systems
63. Can we create Business partner category
5. 64. Business partner group hierarchy a. A business partner can be assigned to several
hierarchies of different categories b. The business partner GH allows you to group business
partners in a multilevel GH c. Time dependent d. Groups business partners together in a
hierarchy for statistical or analysis purposes
65. The mapping classification from CRM to R/3 in PIDE a. Consumer (an organization or person)
b. Customer c. Prospect d. Competitor
66. What is the organizational unit used for a. Sales organization is used for pricing b. The
organizational structure can be different from R/3 and has no restrictions regarding usable levels
c. Time stamp d. You can assign scenario specific attributes to the relevant org units for org.
determination, transaction processing, partner determination etc.,
6. 67. Organization data determination can be done using a. Transaction type b. Organization
structure c. Business partner d. Product master
68. Org. data profile is assigned to Transaction Type
69. A holder can be? a. Occupy positions b. Is an optional organizational unit
70. Organizational model can be maintained in CRM. Which of the following are true. a. To
assign a user to a position u also need to have master data maintained for the same b. Can be
mapped from CRM to SAP R/3 c. Additional levels in CRM are mapped into R/3 automatically
71. Ways to determine the org units in a document
72. Responsible organizational unit is used for.. a. Derives all other org.units b. For pricing c.
Equivalent to R/3 plant d. Is in charge of a business transaction
7. 73. Territory management is used for a. Reflect the market view of an organization b.
Specifies which products can be offered in a territory c. Who has the highest revenue d.
Which BP?s belong to a territory
74. Who is responsible for a territory a. We must link employees with territories via the HR
position in org. management b. Can assign permanently or for a definite time period
75. True for territory management a. Hierarchies can be time dependent b. Can use hierarchies
for representing territories c. We can define our own attributes to define a territory
76. Following is true with regard to product categories a. Initial assignment of products to
product categories is done during download from OLTP b. PC?s are assigned to Ptypes c. PC can
be assigned to many categories d. Can have hierarchy of product categories e. If a product type is
assigned to a category only products of this type can be assigned to a category
8. 77. Following is true with regard to attributes and set types a. Attributes are assigned
directly to product master b. Set types are group of attributes or fields corresponding to
various database tables c. Attributes are assigned to set types d. Set types and attributes
can?t be transferred to R/3
78. Mapping of SAP R/3 to SAP CRM with regard to products a. Material type to R3PRODSTYP b.
Material group to R3MATCLASS c. Product hierarchy to R3PRODHIER
79. Sales Transactions are a. Business activity b. Quotation c. Sales Order d. Leads e. Inquiry?
80. Control attributes in a transaction type a. BOM explosion b. Text determination procedure c.
Partner determination procedure d. Object relation procedure e. Action profile f. Number ranges
9. 81. Business transaction category is a control attribute that controls a. Item category
determination b. Subordinate transaction type c. Control attributes of transaction type d.
Subordinate item category
82. With regard to copying and creating a follow up document following is true a. Copy survey b.
Copy control c. Copy item number d. Copy pricing agreements
83. In copy control customizing what setting can influence transaction type and item category
determination a. Copy survey b. Copy control c. Copy item number d. Copy pricing agreements
84. Following is true for texts a. You define the source text of text types within access sequence
b. The texts are automatically determined in a document or can be entered c. Can be assigned to
transaction type and item categories
10. 85. Which statements are correct for status management a. It?s controlled by status
profile b. You must assign at least one object type to the status procedure c. System status
can be controlled by system profile d. User status is set internally by the system e. Header
status is independent of item status except in case of status completed f. Status profiles can
be assigned to transaction type or item category
86. Following is true with regard to incompleteness check a. Incompleteness check allows you to
find out whether a document is complete or not b. In customizing you define which fields are
mandatory for which transaction type and/or item category c. Incompleteness check is not
available on the CRM mobile client
87. Which of these functions are possible on sales transaction in CRM a. Change price at item
level b. ATP check c. Document flow d. Auto creation of delivery document
88. Activity management is an important component of CRM. Which of the following are true a.
Task is transaction replicated to R/3 and mobile client
11. 89. Business activity and task have the following in common a. Needs a specific date b.
Includes a business partner c. Have org data
90. Activities and calendar integration a. Bidirectional data exchange between my SAP CRM
middleware and groupware solutions b. Activities appear in calendar if calendar flag is active for
each partner functions and Activity type c. Activities can be created or changed directly from
calendar
91. Fact sheet
92. Order of customizing for partner determination
93. Partner functions necessary for uploading sales order into R/3 a. Sold to party b. Ship to party
c. Payer d. Bill to party e. Employee responsible
94. IPC is required to calculate pricing in CRM. Which of the following are true a. It consists of
SPE, SCE and TTE only. as it also includes data loader and limited product master information b.
IPC accesses CRM database c. IPC is JAVA based technology
12. 95. Identify the correct statements regarding the pricing in CRM a. Maintained in CRM.
IPC accesses R/3 enterprise
96. Tax calculation a. The business partner and product tax classification is made by assigning tax
groups to the tax types that must be determined in any given country b. The tax groups indicate
whether a business partner is liable for or exempted from respective tax type that is imposed c.
The combination of tax group, the country or region and the tax type determines the tax
condition record d. A business partner or a product has not been assigned a tax classification, the
default tax group is used
97. True for actions
98. Schedule condition
99. Billing prerequisites a. Billing unit b. Number ranges c. Billing types d. Item categories e. Item
category determination
100. Data exchange between R/3 and CRM
13. 101. What is Adapters ?
102. Main tasks of R/3 adapter
103. Administration console ?Replication Administration
104. Publisher-Subscriber Concept
105. Load filtering
106. What is a business scenario 46. Key Blocks for people centric CRM
107. What does the role definition determine a. A task oriented content
108. SAP Net Weaver
109. Three layers of Web Application Server
110. What is business package
111. The delivery mechanism is in the iView studio. Following are the primary functions a.
Informing customers about available packages, worksets, and iViews and making the content
available for down load b. Supporting the develop community in creating new content and
offering it to SAP portal customers c. Delivering updates and patches
112. Functions of Blueprint Application Builder 113. Functions of CRM Designer 114. Blueprint
tables
14. 115. IViews are generally displayed through portal pages. You can import predefined
pages or create your own. What does the page definition include a. iview bundles pages,
worksets, roles b. Pages bundles iviews, worksets, roles c. List of the pages d. A list of iviews
and associated pages
116. What is role editor needed for?
117. The collaborative business is used for
118. What is the difference between Campaign and Trade Promotion
119. What is the difference between Action & Workflow
120. Do we need to assign workflow in Action
121. Organisation Management determination
122. What are the different organisational determination rule in CRM
123. How the objective and tactics are controlled in Marketing planner
124. Is it possible to create condition record in both crm as well as in R/3. explain in more details
125. Can you give some example of business object, customizing object, conditon object 126.
What are the different bdocs available in MW
15. 127. How do you integrate R/3 with CRM
128. What are the different data update in crm through middle ware
129. If i create a new condition record in R/3 how do you sync with crm
130. what are the org.objects available in org.mgt.
131. What are the process of org.mgt
132. can you tell me different rule for org.determination
133. How the vol/trade spend tab is determined in marketing planner, what are the important
settings needed
134. Is it possible to create condition record in both crm as well as in R/3. explain in more details
Can you give some example of business object, customizing object, conditon object What are the
different bdocs available in M How do you integrate R/3 with CRM What are the different data
update in crm through middle ware If i create a new condition record in R/3 how do you sync
with crm what are the org.objects available in org.mgt. What are the process of org.mgt1 can you
tell me different rule for org.determination How the vol/trade spend tab is determined in
marketing planner, what are the important settings needed


What is your client business process in service?
If you get a defective product, how can you process that based on your client business
process
Explain the Complaint business process?
What are the reference documents you are using to create Complaint?
How many ways you can create the Complaint in CRM?
How the warranty will determine automatically in Transactions?
What you maintain in the Warranty check profile?
What are the all documents which you can determine the warranty?
Explain the Contract business process?
Explain the difference b/w Contract and Agreement?
What is the difference b/w sales contract and service contract?
How many types of billing plans are there and how can you assign the billing plan to
contract?
How can you assign the service level agreements to contracts? where you create the
SLA's?
What are the determination rules for Agreement?
What are the all documents in which the customer have direct involvement?
How can you determine the contracts in the Transactions?
What are the all Contract determination rules?
Explain the In-House repair business process?
What is men't by In-House repair?
What is the preceding document for In-House repair?
Where you can provide the delivery after repairing the product?
How many ways you can create the In-House repair in CRM?
What is the difference b/w Item and a product?
Explain the service order business process?
What are the all items you can maintain in Service Order?
Explain the Warranty claim business process?
Is there any involvement of customer in Warranty claim process?
Explain about service confirmation?
What is the preceding document for Service confirmation?

Tell me about your client business process in marketing?
What are the different campaigns your client using and explain them?
Explain the lead business process according to your client?
How can you classify the leads?
How the Lead will convert as a Opportunity automatically?
where do we configure the Surveys and what is the Path or T-code?
What are the all areas that we can use questionnaires?
How can you qualify the leads?
did you write any functional spec's for your client business process?
Where do we configure the number range for leads and what is the object to maintain the
number range for lead?
Can we create the multiple leads for a single prospect? if yes, how can we restrict that?
What is the significance of an Opportunity in sales process?
what is the difference b/w opportunity and sales methodology?
How can you configure the sales cycle, explain step by step?
What is the importance of sales assistant?


1. Can you tell me trade spend keys
2 R3 adaptor exists in R3
3. Business Partner category allows you to define number ranges
4. It is not possible to created your own business partner category
5. One role can have multiple data sets
6. In SAP,It is possible to identify duplicate BP master record
7. One relationship category can specify bidirectional relationship
8. Partner role in SAP R3 and classification in CRM used to define the interlinkage
9. Is it mandatory to define different org structure for sales and service
10. It is possible to transfer R3 org structure directly to CRM
11. R3 employee personal master can be transferred to CRM
12. It is possible to use distribution channel to define my CRM org structure
13. I can simultaneously use responsibility rule and org model rule
14. Org model is time dependent
15. Org model (HR) in R3 can be transferred to CRM
16. HR Master Record can be transferred to CRM
17. Terri and org mgt can be used simultaneously
18. User defined attributes can be used to define my CRM org models
19. Both in territory and org mgt it is possible to create different labels
20. It is possible to store inactive BP in CRM system