Competency Indicators

Team Working
Positive Indicators Negative Indicators
Displays sensitivity in working with others Dismisses or ignores the contributions of others
Builds rapport through encouraging others to Displays insensitivity through interrupting others
express their views responding without listening
Shares knowledge, experience and opinions Speaks at the expense of listening
with team
Demonstrates openness through listening, Only contributes when own ideas are being
asking questions and summarising discussed
Gains consensus through mediating different onveys an over directive approach
points of view
Learning
Positive Indicators Negative Indicators
Demonstrates speed of learning when faced !ails to pick up and use new information
with new problems
Shares learning by reviewing successes and "imited creativity in applying solutions and
failures and drives for improvement ignores alternative scenarios
Demonstrates creativity and experimentation #s unable to demonstrate $big picture%
in applying solutions understanding
Simplifies learning through a $big picture% Gives up too soon and accepts a marginal
understanding solution
&pplies knowledge to new problems "ooks for simplest explanation too soon
Communication/Influencing
Positive Indicators Negative Indicators
'uts forward arguments confidently and Demonstrates lack of confidence(awkwardness
convincingly socially
Demonstrates enthusiasm and commitment #s easily swayed by counter proposals
to proposals
#nfluences others to reach agreement to 'resents arguments with confusion and
course of action incoherence
'resents concise and clearly constructed )he needs of others are ignored in
communications communications
ommunications geared to the needs of others
Problem Solving/Decision aking
Positive Indicators Negative Indicators
&nticipates risks and implications of Overlooks risks in decision making
decisions
*ises above the detail to spot the key +isses the key issues as $stuck% in the detail
issues
#dentifies pros and cons of alternative ,umps to conclusions based on pre-udices,
courses of action historical solutions or narrow perspective
*eaches logical unbiased safe conclusions Goes first with quick solutions, conclusions
and statements before analysis
&nalyses information logically and
systematically
&pplies creative solutions within safe
parameters
!c"ievement and Customer #rientation
Positive Indicators Negative Indicators
Demonstrates competitive drive to achieve Gets distracted from the main task
high quality customer focused results
+aintains effectiveness under pressure and Becomes ineffective under pressure and with
with conflicting priorities conflicting priorities
Demonstrates a positive mental attitude despite Demonstrates a negative mental attitude when
problems and setbacks when faced with problems and setbacks
#s dedicated to meeting the expectations and !ocused on personal agenda and no consideration
requirements of internal and external customers of customer needs
Tec"nical Competence
Positive Indicators Negative Indicators
.xhibits clear understanding of relevant technical Gets bogged down in technical details, failing
issues to see the relevant technical issue
Demonstrates the ability to apply technical /as difficulty applying technical theory to the
solutions practical environment
+aintains a high level of technical credibility with !ails to maintain technical credibility with
colleagues colleagues(customers
Displays an affinity with a technical approach to
problem solving