Annual Performance Appraisal

Name : Lemuel Isaac Butial Hired Date : 01/07/2013

Position : Information Technology Assistant (6) Regularization : 07/07/2013
Department : Information Technology Appraiser :
Company : SM Investments Corporation

Goal
Goal 1
35% Resolved within 1 hour
45% Resolved between 2 24 hours
20% Resolved beyond 24 hours




Excellent


Exceeds Expectations


Meets Expectations


Below Expectations
Comments (please cite specific examples) :
Most of my ticket is field. Right now I am always assigned to locsin for onsite support. When the
location of the support is nearby or along the way I can resolved it within 24 hrs.


Goal 2
Provide 2 key initiatives or Process Improvements


Excellent


Exceeds Expectations


Meets Expectations


Below Expectations
Comments (please cite specific examples) :
Directly go to Locsin when there is a problem.



Competencies
PROBLEM-SOLVING and DECISION-MAKING
Problem solving - Identifies problems, involves others in seeking solutions, conducts appropriate analysis, searches
for best solutions; responds quickly to new challenges.
Decision making - Makes clear, consistent, transparent decisions; acts with integrity in all decision making;
distinguishes relevant from irrelevant information, and makes timely decisions.



Excellent


Exceeds Expectations


Meets Expectations


Below Expectations
Comments (please cite specific examples) :


PLANNING and ORGANIZING
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2 of 4


Plans and schedules work; sets priorities and goals; anticipates and adjusts for problems; evaluates workload;
measures and evaluates performance against goals.



Excellent


Exceeds Expectations


Meets Expectations


Below Expectations
Comments (please cite specific examples) :
Schedule field work based on the aging hours of the ticket and location.

COMMUNICATION
Connects with peers, superiors, subordinates and customers (internal/external), actively listens, clearly and
effectively shares information, demonstrates effective oral and written communication skills, is open to two-way
communication.



Excellent


Exceeds Expectations


Meets Expectations


Below Expectations
Comments (please cite specific examples) :


QUALITY IMPROVEMENT
Strives for efficient, effective, high quality performance; delivers timely and accurate results; resilient when
responding to difficult situations; takes initiative to make improvements.



Excellent


Exceeds Expectations


Meets Expectations


Below Expectations
Comments (please cite specific examples) :


INTEGRITY and ACCOUNTABILITY
Accepts responsibility for own work; develops trust and credibility; demonstrates honest and ethical behavior.


Excellent


Exceeds Expectations


Meets Expectations


Below Expectations
Comments (please cite specific examples) :


TEAMWORK
Cooperates and collaborates with colleagues; works in partnership with others; is flexible.
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3 of 4




Excellent


Exceeds Expectations


Meets Expectations


Below Expectations
Comments (please cite specific examples) :


SERVICE-ORIENTED
Values the importance of delivering high quality service to internal and external customers in a responsive manner;
understands the needs of the client; customer-service oriented.



Excellent


Exceeds Expectations


Meets Expectations


Below Expectations
Comments (please cite specific examples) :


SMS CORE VALUES and GUIDING PRINCIPLES
Follows and demonstrates SMs values Vision, Leadership, Innovation, Focus, Hard Work, Integrity and Prudence


Excellent


Exceeds Expectations


Meets Expectations


Below Expectations
Comments (please cite specific examples) :



New Goal
Identify new goals/objectives that the employee agrees to accomplish over the coming year. Make sure that the
goals are SMART Specific, Measurable, Attainable, Realistic, Timely (ex. Increase sales by 10% by 3rd quarter).
Also, outline the scope of the role the employee is to play, lists resources and completion time frame and define the
desired result for that goal. Feel free to add more boxes below.


GOAL 1


GOAL 2





Appraiser's Comments


3/19/2014 6:51:01 AM


4 of 4


Appraiser's Signature / Date

Appraisee's Comments

I have read, understood and discussed this evaluation with my superior, and agree with this appraisal.

Appraisee's Signature / Date