ANALYSE PHASE

Project leader S wants to compare averages of two groups.

Project Leader wants to find the minimum sample
required to detect difference of minimum 7 days in
averages at 90% power and 5% significance level. The
empirical standard deviation is 14.
Sample Size: 86
Project leader B wants to compare proportion of two
groups. Project Leader wants to determine the minimum
required sample at 90% power and 5% significance level.
Expected proportion values are 12% and 25%.
Sample Size: 186










Analyzing Criticality of Potential Inputs for S

CTQ/CTY Time to receive Payments
Potential X Customer type
Individual Corporate Govt Inference
Normality p-value
0.148 0.176 0.644 Normally distributed
Bartlett test 0.117 Variances equal
ANOVA 0 Averages unequal
Critical Factor Yes

CTQ/CTY Time to receive Payments
Potential X Customer type
Individual Corporate Govt Inference
Normality p-value
0.148 0.176 0.644 Normally distributed
Bartlett test 0.117 Variances equal
ANOVA 0 Averages unequal
Critical Factor Yes





CTQ/CTY Time to receive Payments
Potential X Customer type
Individual Corporate Govt Inference
Normality p-value
0.148 0.176 0.644 Normally distributed
Bartlett test 0.117 Variances equal
ANOVA 0 Averages unequal
Critical Factor Yes

CTQ/CTY Time to receive payments
Potential X Analyst Experience
<2 years > 2 years Inference
Normality p-value
0.177 0.15 Normally distributed
F-test 0.049 Variances unequal
2-sample t test 0.008 Averages unequal
Critical Factor Yes

CTQ/CTY Time to receive Payments
Potential X Priority
Low Med High Inference
Normality p-value
0.228 0.195 0.153 Normally distributed
Bartlett test 0.434 Variances equal
ANOVA 0.494 Averages Equal
Critical Factor No


CTQ/CTY Time to receive Payments
Potential X Customer Region
Asia Europe US Inference
Normality p-value
0.067 0.481 0.148 Normally distributed
Bartlett test 0.195 Variances equal
ANOVA 0.953 Averages equal
Critical Factor No

CTQ/CTY Time to receive Payments
Potential X Customer Region
Asia Europe US Inference
Normality p-value
0.067 0.481 0.148 Normally distributed
Bartlett test 0.195 Variances equal
ANOVA 0.953 Averages equal
Critical Factor No








Analyzing Criticality of Potential Inputs for B

CTQ Factor Test P-Value
Critical
(yes/No)
Late Payment % Tax Issue
2-
proportion 0 Yes
Late Payment % Priority
Chi-Square
test 0.349 No
Late Payment %
Customer
Type
Chi-Square
test 0 Yes
Late Payment %
Customer
Address
2-
proportion 0.001 Yes
Late Payment % Region
Chi-Square
test 0.894 No
Late Payment %
Product
Type
Chi-Square
test 0.411 No
Late Payment %
Analyst
Experience
2-
proportion 0.146 No






FMEA


Potential
Failure Mode
Potential Failure
Effects (KPOVs)
SEV
Potential Causes
of Failure (KPIVs)
OCC Current Process Controls DET RPN
Incorrect
customer
address
captured
cab doesnt reach
customer by schedule
pick up time
8
language barrier
(1 in 30000)
3
1. Driver details
messaged to
customer.
2. Driver calls
customer (83%)
8 192
Incorrect
customer
address
captured
cab doesnt reach
customer by
scheduled pick up
time
8
System outage
(1 in 200000)
2
1. Driver details
messaged to
customer
2. Driver calls
customer for
conformation
(88-90%)
6 96













Analyze Phase Summary

Mr. S & B wanted to identify the critical Xs that are
affecting the CTQs. Six Sigma team with the SME
brainstormed to identify Xs, grouped them in logical
categories using an Affinity Diagram and then explored the
cause and effect relationship using a Fishbone Diagram.
The identified potential Xs are:
Tax Issues
Customer Region
Customer Address
Inexperienced Analyst
Product Type
Invoice Priority Type
Customer Type




Mr. S & B collected data for all the potential Xs to validate
whether they are critical
e.g. Mr. S compared the Average time taken to get payment of
invoices with tax issues versus Average time to get payment of
invoices without tax issues. Similarly he carried out this exercise
for other potential Xs
Whereas Mr. B compared the %late payment of invoices with
tax issues versus %late payment of invoices without tax issues.
Similarly he also carried out this exercise for other potential Xs

Critical Xs by Mr. S Critical Xs by Mr. B
Tax Issues Tax Issues
Customer Type Customer Type
Customer Address Customer Address
Analyst Experience