Rajaprasath V

Sr. Officer TQM

Vaidyanathan R
General Manager -HR
24.09.2009 30.09.2009
Initiated by (Author) Reviewed & Approved by Date of preparation Data of release
Location: Coromandel/Corporate/BE/2009 Form No.:CIL/CORP/CBA/OPL/2009-10/ 001
One Point Learning (OPL)
Subject: Business Excellence
Target Audience: All
(To whom this OPL to be imparted)












Mark as appropriate
OPL - Classification User Restriction
Basic Knowledge (Confidential)
Problem Case Study Yes
Improvement Case Study No
Theme: To understand - What Excellence means to Coromandel?
Need for this OPL: (State the trigger point)
(i) Each employee has his/her own perception about what excellence means.
(ii) Even though every employee experiences excellence, finds it difficult to express what
excellence means in day to day work at Coromandel.
Perceived Benefits:
(i) All employees will have common understanding about Excellence
(ii) Brings clarity in what we are aiming to achieve through/for Excellence
Learning: (if possible make visual presentation by using appropriate figures, photographs, diagrams & charts, etc. Divide & use the space as needed)


P
u
n
c
h



h
e
r
e

is a habit, not an act. It takes
practice and perseverance

Coromandel understands Excellence as exceeding stakeholders requirements and
expectations. It strives continually in strengthening, improving and benchmarking its
internal processes.
1. Beyond compliance
2. Out of box thinking
3. Challenging status quo
4. Unleashing potential
5. Breakthrough improvement
6. Internal & external comparisons (Benchmarking)
7. Sustainable competitiveness of business
8. Ideas for better tomorrow
9. Learning from previous experiences and
improving the processes
10. Realizing intrinsic value
11. Understanding, meeting and exceeding customer
needs (internal & external)
12. Going beyond defined Process efficiency /
capability
13. Setting stretch targets
14. Building instantaneous capacities
15. Collaborating business units in Different
geographical locations and exchange of best
practices
16. Responsibly conducting business
Excellence as per EFQM Business Excellence Model: (Ref.: Glossary of Terms in CII-EXIM Bank Award for
Business Excellence 2008 Application Brochure)
Outstanding practice in managing the organization and achieving results based on a set of Fundamental
Concepts which will include: results orientation, customer focus, leadership and constancy of purpose,
management by processes and facts, involvement of people, continuous improvement and innovation,
mutually beneficial partnerships and corporate social responsibility.
What does this mean in day-today work at Coromandel?


What does
Excellence means
to my function ?
Come, Lets see it
in our next OPL