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The document provides an introduction to competency gaps and the need for training and development programs in organizations. It discusses:
1) Competency gaps refer to the differences between employees' current skills/knowledge and what is required for their jobs. Training is needed to bridge these gaps.
2) Organizations need to identify competency gaps to improve training programs and ensure employees have the skills needed as jobs and technology change.
3) The study aims to analyze the competency gaps at Heritage Foods and the steps taken to address them through training and development.
The document provides an introduction to competency gaps and the need for training and development programs in organizations. It discusses:
1) Competency gaps refer to the differences between employees' current skills/knowledge and what is required for their jobs. Training is needed to bridge these gaps.
2) Organizations need to identify competency gaps to improve training programs and ensure employees have the skills needed as jobs and technology change.
3) The study aims to analyze the competency gaps at Heritage Foods and the steps taken to address them through training and development.
The document provides an introduction to competency gaps and the need for training and development programs in organizations. It discusses:
1) Competency gaps refer to the differences between employees' current skills/knowledge and what is required for their jobs. Training is needed to bridge these gaps.
2) Organizations need to identify competency gaps to improve training programs and ensure employees have the skills needed as jobs and technology change.
3) The study aims to analyze the competency gaps at Heritage Foods and the steps taken to address them through training and development.
Competency Gap is the difference between the current competency level (CCL) of your employees and the required competency level (CL). In other words! the difference between the e"istin# abilities and s$ills of your employees and what are e"pected of them in achievin# the ob%ectives that you want them to achieve are the s$ill and $nowled#e #ap. &Competency& consists of the s$ills and $nowled#e required by employees to effectively perform their %obs or specific tas$s that you assi#n to them from time to time. 'our or#ani(ation needs this information in order to improve the quality of your human resource trainin# and development pro#rams. )o brid#e the #ap between employee specifications and %ob and or#ani(ational requirements *n employee+s present specifications may not e"actly meet the or#ani(ation requirements irrespective of his past e"perience! $nowled#e! s$ills! qualifications etc. for this reason the mana#ement identifies the differences or #aps between employee specifications and %ob and or#ani(ational requirements. )rainin# is required to brid#e these #aps by developin# and moldin# the employee s$ills and abilities in tune with or#ani(ational requirements. In order to survive and #row! the or#ani(ation must continuously adopt to the chan#in# environment. ,or this purpose! it should up#rade its capabilities by conductin# trainin# pro#rammers which foster the initiative and creativity of employees and help them to prevent the obsolescence of s$ills. *s technolo#y is chan#in# very fast! an or#ani(ation in order to be effective should adopt the latest technolo#ies li$e mechani(ation! Computeri(ation and automation. Increasin# use of latest technolo#ies and techniques require #ood trainin# for this purpose the or#ani(ation should train the employees to enrich them in the areas of chan#in# technical s$ills and $nowled#e. 1 )rainin# also become necessary when there is internal mobility i.e.! when an employee is promoted or when there is some new %ob or occupation to performed due to transfer. -hen an employee is chosen for hi#her level %obs! he.she should be trained before assi#nin# the responsibilities *s the approach to /0 has shifted from commodity approach to the partnership approach beyond human relations approach! mana#ement has to maintain sound human relations in addition to maintainin# harmonious industrial relations!. So! trainin# in human relations is necessary to deal with problems li$e transfer! interpersonal and inter #roup conflicts and maintain sound human relation. 2 1.1 2eed for the Study )he purpose of study is to learn the theoretical $nowled#e #ained about Competency Gap process. )o #ain $nowled#e about! the process of trainin# and development in /erita#e and to $now the effectiveness or ineffectiveness of the process of Competency Gap in trainin# and development in /erita#e. 1.3 4b%ectives of the Study )o study the competency #ap of the employees in the /,IL. )o analy(e and identify the step ta$en to fill the competency #ap. 1.5 Scope of the Study )he study is confined to the wor$ers of /erita#e ,ood+s India Limited at pan%a#utta. 1.6 Sources of the 7ata )he data was collected from primary data and secondary data 8rimary data )he main sources of primary data are employees of /erita#e. )he data is collected throu#h the questionnaire. Secondary data 9oo$s! websites. 3 1.: esearch 0ethodolo#y Samplin# 8rocedure )otal population ;36< )ar#et population ;1<< Sample si(e ; 6< Samplin# unit ; 0ana#ers! %unior mana#ers! senior mana#ers. Sample element ;0ana#ers (16)! %unior mana#ers (16)! senior mana#ers (1<) Samplin# method ; Stratified random samplin# method )ime period ; 16 th to 1= th *pril. >"tent of the study ; /erita#e ,ood+s (India) ltd at pan%a#utta. 1.= Limitations of the Study )he employees were reluctant to fill the questionnaire due to their busy schedule. *ll the respondents may not #ive the response properly and it be biased. Sincere efforts were made to cover ma"imum departments of the employees! but the study may not fully reflect the entire opinion of the employees. 4 1.1 /istory of Indian food industry etailin# is one of the pillars of the economy in India and accounts for 36? of G78. )he retail industry is divided into or#ani(ed and unor#ani(ed sectors. 4ver 11 million outlets operate in the country and only 5? of them bein# lar#er than 6<< sq ft (5: m 1 ) in si(e. 4r#ani(ed retailin# refers to tradin# activities underta$en by licensed retailers! that is! those who are re#istered for sales ta"! income ta"! etc. )hese include the corporate@bac$ed hypermar$ets and retail chains! and also the privately owned lar#e retail businesses. Anor#ani(ed retailin#! on the other hand! refers to the traditional formats of low@cost retailin#! for e"ample! the local Barana shops! owner manned #eneral stores! pan.beady shops! convenience stores! hand cart and pavement vendors! etc. 0ost Indian shoppin# ta$es place in open mar$ets and millions of independent #rocery shops called Barana. 4r#ani(ed retail such supermar$ets accounts for %ust 5? of the mar$et as of 1<<C. e#ulations prevent most forei#n investment in retailin#. 0oreover! over thirty re#ulations such as &si#nboard licenses& and &anti@hoardin# measures& may have to be complied before a store can open doors. )here are ta"es for movin# #oods to states! from states! and even within states. Growth *n increasin# number of people in India are turnin# to the services sector for employment due to the relative low compensation offered by the traditional a#riculture and manufacturin# sectors. )he or#ani(ed retail mar$et is #rowin# at 36 percent annually while #rowth of unor#ani(ed retail sector is pe##ed at : percent. )he etail 9usiness in India is currently at the point of inflection. apid chan#e with investments to the tune of AS D 16 billion is bein# planned by several Indian and multinational companies in the ne"t 6 years. It is a hu#e industry in terms of si(e and accordin# to mana#ement consultin# firm )echnopa$ *dvisors 8vt. Ltd.! it is valued at about AS D 36< billion. 4r#ani(ed 5 retail is e"pected to #arner about 1:@1C percent of the total retail mar$et (AS D :6@=6 billion) in the ne"t 6 years. India has topped the *.). Bearney+s annual Global etail 7evelopment Inde" (G7I) for the third consecutive year! maintainin# its position as the most attractive mar$et for retail investment. )he Indian economy has re#istered a #rowth of C? for 1<<=. )he prediction for 1<<C is =.E?. )he enormous #rowth of the retail industry has created a hu#e demand for real estate. 8roperty developers are creatin# retail real estate at an a##ressive pace and by 1<1<! 3<< malls are estimated to be operational in the country. -ith over 1!<<< hypermar$ets and 3!<<< supermar$ets pro%ected to come up by 1<11! India will need additional retail space of =<<!<<<!<<< sq ft (:6!<<<!<<< m 1 ) as compared to today. Current pro%ections on construction point to a supply of %ust 1<<!<<<!<<< sq ft (1E!<<<!<<< m 1 )! leavin# a #ap of 6<<!<<<!<<< sq ft (5:!<<<!<<< m 1 ) that needs to be filled! at a cost of ASD16F1C billion. *ccordin# to the I crier report! the retail business in India is estimated to #row at 13? from D311 billion in 1<<:@<= to D6E< billion in 1<11@11. )he unor#ani(ed retail sector is e"pected to #row at about 1<? per annum with sales e"pected to rise from D 3<E billion in 1<<:@<= to D 5E: billion in 1<11@11. )he Indian etail 0ar$et Indian mar$et has hi#h comple"ities in terms of a wide #eo#raphic spread and distinct consumer preferences varyin# by each re#ion necessitatin# a need for locali(ation even within the #eo#raphic (ones. India has hi#hest number of outlets per person Indian retail space per capita at 1 sq ft (<.1E m 1 ). person is lowest in the world Indian retail density of : percent is hi#hest in the world. 1.C million /ouseholds in India have an annual income of over 56 lac$s. 7elvin# further into consumer buyin# habits! purchase decisions can be separated into two cate#ories; status@oriented and indul#ence@oriented. LC7s! refri#erators! washin# machines! dishwashers! microwave ovens and 7G7 players fall in the status cate#ory. Indul#ence@oriented products include plasma )Gs! state@of@the@art home theatre systems! i8ods! hi#h@end di#ital cameras! camcorders! and #amin# consoles. Consumers in the status cate#ory buy because they 6 need to maintain a position in their social #roup. Indul#ence@oriented buyin# happens with those who want to en%oy life better with products that meet their requirements. -hen it comes to the festival shoppin# season! it is primarily the status@oriented se#ment that contributes lar#ely to the retailer+s cash re#ister. -hile India presents a lar#e mar$et opportunity #iven the number and increasin# purchasin# power of consumers! there are si#nificant challen#es as well #iven that over E<? of trade is conducted throu#h independent local stores. Challen#es include; Geo#raphically dispersed population! small tic$et si(es! comple" distribution networ$! and little use of I) systems! limitations of mass media and e"istence of counterfeit #oods. 0a%or Indian etailers Indian apparel retailers are increasin# their brand presence overseas! particularly in developed mar$ets. -hile most have identified a #ap in countries in -est *sia and *frica! some ma%ors are also loo$in# at the AS and >urope. *rvin 9rands! 0adura Garments! Spicer Lifestyle and oyal Classic 8olo are busy chal$in# out forei#n e"pansion plans throu#h the distribution route and standalone stores as well. *nother denim wear brand! Spicer! which is now movin# towards becomin# a casual wear lifestyle brand! has launched its store in 0elbourne recently. It plans to open three stores in London by 1<<C@end. )he low@intensity entry of the diversified 0ahindra Group into retail is unique because it plans to focus on lifestyle products. )he 0ahindra Group is the fourth lar#e Indian business #roup to enter the business of retail after eliance Industries Ltd! the *dyta 9irla Group! and 9hatia >nterprises Ltd. )he other three #roups are focusin# either on perishables and #roceries! or a ran#e of products! or both. Give Limited etail ,ormats; Gies! Henison+s! Gies Service Centre! Giews Safe 7eposit Loc$ers 8GC etail @)@0art India Switcher ! espect India ! Grand India 9a(aar !etc.! >I *G4 L)7 etail@,ormats;:)>2 /yper I :)>2 Super 7 8G etail@,ormats; 0usic -orld! 9oo$s I 9eyond! Spencer+s /yper! Spencer+s Super! 7aily I ,resh 8antaloon etail@,ormats; 9i# 9a(aar! ,ood 9a(aar! 8antaloons! Central! ,ashion Station! 9rand ,actory! 7epot! all! >@Jone etc. )he )ata Group@,ormats; -estside! Star India 9a(aar! Steel %unction! Landmar$! )itan Industries with -orld of )itans showrooms! )arnish outlets! Chrome. B ahe%a Corp Group@,ormats; Shoppers Stop! Crossword! /yper City! In orbit Lifestyle International@Lifestyle! /ome Centre! 0a"! ,un City and International ,ranchise brand stores. 8yramid etail@,ormats; 8yramid 0e#astore! )ru0art 2il#iri+s@,ormats; 2il#iris+ supermar$et chain Subhi$sha@,ormats; Subhi$sha supermar$et pharmacy and telecom discount chain. )rinethra@ ,ormats; ,ormal supermar$et chain and ,acet hypermar$et chain Gisual etail Group@,ormats; Gisual 0e#a 0art 98CL@,ormats; In I 4ut eliance etail@,ormats; eliance ,resh eliance *7*G etail@,ormat; eliance -orld German 0etro Cash I Carry Shoprite /oldin#s@,ormats; Shoprite /yper 8artial stores ba(aar; honey shine stores *dyta 9irla Group @ more 4utlets Bapuas@ Cotton #arment outlets 8 1.1 /erita#e at a Glance )he /erita#e Group! founded in 1EE1! is one of the fastest #rowin# 8rivate Sector >nterprises in India! with four@business division+s vi(.! 7airy! etail! *#ric! and 9a$ery under its fla#ship Company /erita#e ,oods (India) Limited (/,IL). )he annual turnover of /erita#e ,oods crossed s.1<E: Crores in 1<1<@11. 8resently /erita#e+s mil$ products have mar$et presence in *ndhra 8radesh! Barnata$a! Berala! )amil 2adu and 0aharashtra and its retail stores across 9an#alore! Chennai and /yderabad. Inte#rated a#ro operations are in Chattier and 0edoc 7istricts and these are bac$bone to retail operations. ,orward loo$in# statements K-e have #rown! and intended to #row! focusin# on harnessin# our willin#ness to e"periment and innovate our ability to transform our drive towards e"cellence in quality! our people first attitude and our strate#ic direction. 0ission 9rin#in# prosperity into rural families of India throu#h co@operative efforts and providin# customers with hy#ienic! affordable and convenient supply of K,resh and /ealthy & food products. Gision )o be a pro#ressive billion dollar or#ani(ation with a pan India foot print by 1<16. )o achieve this by deli#htin# customers with &,resh and /ealthy& food products! those are a benchmar$ for quality in the industry. -e are committed to enhanced prosperity and the empowerment of the farmin# community throu#h our unique &elationship ,armin#& 0odel. 9 )o be a preferred employer by nurturin# entrepreneurship! mana#in# career aspirations and providin# innovative avenues for enhanced employee prosperity. /erita#e Slo#an -hen you are healthy! we are healthy -hen you are happy! we are happy -e live for your &/>*L)/ I /*88I2>SS& Luality policy of /,IL -e are committed to achieve customer satisfaction throu#h hy#ienically processed and pac$ed 0il$ and 0il$ 8roducts. -e strive to continually improve the quality of our products and services throu#h up #radation of technolo#ies and systems. /erita#eMs soul has always been imbibed with an unwritten perpetual commitment to itself! to always produce and provide quality products with continuous efforts to improve the process and environment. *dherin# to its moral commitment and its continuous drive to achieve e"cellence in quality of 0il$! 0il$ products I Systems! /erita#e has always been layin# emphasis on not only reviewin# I re@definin# quality standards! but also in implementin# them successfully. *ll activities of 8rocessin#! Luality control! 8urchase! Stores! 0ar$etin# and )rainin# have been documented with detailed quality plans in each of the departments. )oday /erita#e feels that the IS4 certificate is not only an epitome of achieved tar#ets! but also a scale to identify I rec$on! what is yet to be achieved on a continuous basis. )hou#h! it is a be#innin#! /erita#e has initiated the process of standardi(in# and adoptin# similar quality systems at most of its other plants. 10 Commitment 0il$ 8roducers Chan#e in life styles of rural families in terms of e#ular hi#h income throu#h co@operative efforts. -omen participation in income #eneration. Saved from price e"ploitation by un@or#ani(ed sector. emunerative prices for mil$. Increase of mil$ productivity throu#h input and e"tension activities Shift from ris$y a#riculture to dairy farmin# /erita#e ,inancial support for purchase of cattleN insurin# cattle >stablishment of Cattle /ealth Care Centers Supplyin# hi#h quality Cattle feed 4r#ani(in# &hythm Sadism& and Gideo pro#rammers for educatin# the farmers in dairy farmin# Customers )imely Supply of Luality I /ealthy 8roducts Supply hi#h quality mil$ and mil$ products at affordable prices ,ocused on 2utritional ,oods 0ore than 5 lac$ happy customers /i#h customer satisfaction 15 hours help lines 11 >mployees >nhancin# the )echnical and 0ana#erial s$ills of >mployees throu#h continuous trainin# and development 9est appraisal systems to motivate employees Incentive! bonus and reward systems to encoura#e employees /erita#e for#es ahead with a motto &add value to everythin# you do& eturns Consistent 7ividend 8ayment since 8ublic Issue (Hanuary 1EE6) Service /i#hest impotence to investor serviceN no notice from any re#ulatory authority since 1<<1 in respect of investor service Gery transparent disclosures Suppliers )echnical collaboration in 0il$ drin$s! yo#urts drin$s and fruit flavored drin$s *lfa Laval! supplier of hi#h@end machinery and technical support ,ocusin# on )etra pac$ association for products pac$a#e. Society 8otential >mployment Generation. >mployment for the youth by providin# financial and animal husbandry support for establishin# mini dairies. 8roducin# hi#hly health conscious products for the society 12 Lualities of mana#ement principles Customer focus to understand and meet the chan#in# needs and e"pectations of customers. 8eople involvement to promote team wor$ and tap the potential of people. Leadership to set constancy of purpose and promote quality culture trou#h out the or#ani(ation. 8rocess approach to assess the efficiency and effectiveness of each process. Systems approach to understand the sequence and interaction of process. ,actual approach to decision ma$in# to ensure its accuracy. Continual improvement processes for improved business results. 7evelopment of suppliers to #et ri#ht product and services in ri#ht time at ri#ht place. 8roduct.0ar$et wise performance )he total turnover is s 351 Crores durin# the financial year 1<<:@<= a#ainst the turnover of 1E1.<1 Crores in 1<<6@<:. )oday /erita#e distributes quality mil$ I mil$ products in the states of *.8! Barnata$a! and Berala I )amil nadu. 7urin# the year 1<<:@<= liquid mil$ sales was s.1C31E.=E lac$s a#ainst s.15616.13 lac$s in the previous year. )he sales of mil$ products includin# bul$ sales of cream! #hee and butter were recorded s 6=C1.6E lac$s a#ainst s 5:==.11 lac$s. 0il$ sales 13? #rowth was recorded in *8 1.3C lac$s liters per day (LL87) in 1<<:@<= a#ainst 1.E3 LL87 in 1<<6@<:. 13? #rowth was recorded in )amilnadu@1.63 LL87 in 1<<:@<= a#ainst 1.36 LL87 in 1<<6@<:. 4verall #rowth of :? was recorded@ 6.5E LL87 in 1<<:@<= a#ainst 6.1: LL87. ,lavored mil$ sales recorded a #rowth rate of ==? over 1<<6@<:. 9utter mil$ sales have #one up by 56? over 1<<6@<:. 13 4utloo$ Considerin# the #rowth potential in the liquid mil$ mar$et! the company has drawn plans to increase its mar$et share in the e"istin# mar$ets and to enter into new mar$ets there by doublin# revenues in dairy business in the ne"t 3 years. )o achieve this ob%ect! company is underta$in# ma%or e"pansion in dairy business by invertin# over s1< Crores durin# 1<<:@<= and over s1< Crores durin# the current year to stren#then the mil$ procurement. 8reface )his Code of Conduct and >thics has been adopted by the 9oard of 7irectors of /erita#e ,oods (India) Limited! to be applicable to all 7irectors and all members of senior mana#ement i.e.! personnel who are a part of the core mana#ement team and includin# all functional heads of the company with effect from 7ecember 13! 1<<6. )his Code helps the 0embers maintain #ood standards of business conduct! foster ethical and moral conduct and promote a culture of honesty and accountability! so as to set an e"ample to others in the company. )he Code is not an all@inclusive comprehensive policy and cannot anticipate every situation that may arise in the course of the companyMs business. )he 0embers are e"pected to bear in mind the essence and substance of the Code in all their dealin#s . transactions with the Company. Strict compliance *ll 0embers shall act within the bounds of the authority conferred upon them and underta$e the duty to ma$e and enact informed! %udicious and harmonious decisions and policies in the best interests of the Company and its shareholders . sta$eholders. -ith a view to maintain the hi#h standards the Company requires! the followin# rules. code of conduct to be observed in all activities. ,or the purpose of the code! the Company appoints the 14 Company Secretary as compliance officer! who will be available to 0embers to answer questions and help them in complyin# with the code. Conflict of interest )he term &Conflict of interest& pertains to situations in which financial or personal considerations may compromise! or have the appearance of compromisin# %ud#ment of professional activities. * conflict of interests e"ists where the interests or benefits of one person or entity conflicts with the interests or benefits of the other company. *ll 0embers should not en#a#e in any business! relationship or activity! which may be in conflict with the interest of the Company. Conflict may arise in many situations. It is not possible to cover every possible conflict situation and at times! it will not be easy to distin#uish between the proper and improper activities. Set forth below! are some of the common circumstances that may lead to conflict of interest! actual or potential. 0embers should not en#a#e in any activity employment that interfere with your performance or responsibility to the company or otherwise in conflict with or pre%udicial to the interests of the company. *s a #eneral policy! members should avoid conductin# business with a relative or with a firm.company in which a relative.related party is associated in a si#nificant role.position. -henever.wherever the related party transaction is unavoidable will fully disclose their interest in the transactions to the board or to the C>4 of the company and due records for such transactions will be maintained as per the statutory requirements. /onesty and inte#rity *ll 0embers shall conduct their activities! on behalf of the Company and on their personal behalf! with honesty! inte#rity and fairness. )hey will act in #ood faith! with responsibility! due care! competence and dili#ence! allowin# independent %ud#ment to their subordinates. 0embers shall act in the best interests of the Company and fulfill their fiduciary obli#ations. 8olicy of business relationship 15 )he Company will conduct business le#ally and ethically. )he quality of companyMs products and the efficiency of its services at the most competitive price is the #reatest tool in conductin# the business of the company. 8rofits do not %ustify unfair. unethical practices. *ll 0embers should uphold the hi#hest standards of inte#rity in all the business relationships. Intellectual property policy *ll 0embers have utmost obli#ation to identify and protect the intellectual properties! trade secrets and confidential information owned by the Company and its clients or associates as it is critical to the success of the company. "Intellectual 8roperty i#hts" (I8) means #enerally patented or potentially patentable inventions! trademar$s! copyri#htable sub%ect matters and trade secrets. Corporate opportunity 0embers owe a duty to the Company to advance its le#itimate interests when the opportunity to do so arises and are e"pressly prohibited from improper use of information . property or ta$in# improper advanta#e of their position. 8revention of tradin# policy Insider tradin# is prohibited both by the Law as well as by the company policy. Insider tradin# #enerally involves the act of subscribin# to or buyin# or sellin# of the CompanyMs securities! when in possession of any Anpublished 8rice Sensitive Information about the company. &8rice sensitive information is such information! which relates directly or indirectly to the company and which if published is li$ely to materially affect the price of securities of the Company. It is important to note that both positive and ne#ative information could be price sensitive. 0embers shall not derive benefit or assist others to derive benefit or assist them to derive benefit on their behalf by #ivin# investment advice from the available access to and possession of information about the Company! which is not in public domain and thus constitutin# insider information. 0embers shall comply with the prevention of insider tradin# #uidelines as issued by Securities >"chan#e 9oard of India (S>9I). 16 Securities mar$et policy )he Company is committed to comply with securities laws in all the mar$ets in which the CompanyMs securities are listed. )he company prohibits fraudulent and unfair trade practices with re#ard to the securities of the Company by all 0embers. Confidentiality of information policy )he CompanyMs confidential information is a valuable asset. 0embers shall understand that protection of all confidential information is essential. 0embers should underta$e and be committed to protectin# business and personal information of confidential nature obtained from clients! associates and employees *ny information concernin# the CompanyMs business! its customers! suppliers etc which is not in the public domain and to which the 0embers have access or possesses such information! shall be considered confidential and held in confidence! unless authori(ed to disclose or such disclosure is required as a matter of law. 0embers shall not provide any information either formally or informally! to the press or any other publicity media! unless specially authori(ed to do so. Compliance with laws! rules and re#ulations 0embers should comply with all applicable laws! rules! and re#ulations! both in letter and spirit. In order to assist the Company in promotin# the lawful and ethical behavior! 0embers have to report any possible violation of law! rules! re#ulations or the code of conduct to the Company Secretary. 8roper use of company+s assets *ll 0embers have the responsibility to protect the assets of the company! ensure optimal utili(ation of assets and to report and record all transactions. 0embers shall protect the CompanyMs assets from loss! dama#es! misuse or theft and assets may only be used for business purposes and other purposes specifically approved by mana#ement and must never be used for any personal or ille#al purposes. 17 Competition policy )he Company shall compete only in an ethical and le#itimate manner. It prohibits all actions that are anti@ competitive or otherwise contrary to laws that #overn competitive practices in the mar$et place. 0embers shall uphold the same. Selectin# suppliers )he CompanyMs suppliers ma$e si#nificant contribution to its success. )he CompanyMs policy is to purchase . avail supplies based on need! quality! service! price and other commercial terms and conditions. Suppliers should be selected based on merit! price! quality and performances. )he CompanyMs policy is to select si#nificant suppliers throu#h a competitive bid process wherever possible. Ander no circumstance should the Company or its employee! a#ent or contractor attempt to coerce suppliers in any way. >nvironment! health and safety policy 0embers shall ta$e environmental consciousness a step further as a company and contribute to preservin# nature as well as safety measures in own respective wor$ areas. *ll 0embers are responsible for conductin# safe and environmentally sound operationsN this is in the interest of our own well@bein# and the quality of life of others. 0embers shall abide by this policy. >liminations of child labour It is the CompanyMs policy not to support child labour. )he Company is committed to implement the provisions of the Child Labor *ct! 1EC:. )o! promote this the Company encoura#es its suppliers also to wor$ towards a no child labour policy in their industries. 0embers shall strictly observe that no child labour is employed in the company. *bolition of forced labour )he Company strictly prohibits forced or compulsory labour. )he Company is committed to ensurin# that employees enter into employment and stay on in the Company of their own free will. 0embers shall uphold this policy. 18 Gifts and donations 2o 0ember shall receive or offer! directly or indirectly! any #ifts! donations! remuneration! hospitality! ille#al payments and comparable benefits which are intended or perceived to be intended to obtain business favors+ or decision for the conduct of the business. 2ormal #ifts of commemorative nature for special events may be accepted and reported to the 9oard. 4ther directorship )he Company feels that servin# on the 9oard of directors of other companies may raise substantial concerns about potential conflict of interest. )herefore all 7irectors shall report . disclose such relationships to the 9oard on an annual basis. It is felt that service on the 9oard of a direct competitor is not in the interest of the Company. /ence all the 7irectors are barred in acceptin# such position without the concurrence of the 9oard. *ccountability )he 9oard of 7irectors (947) shall oversee the CompanyMs adherence to ethical and le#al standards. *ll employees and members of the 947 shall underta$e to stop or prevent actions that could harm customers or reputation of the Company and to report such actions as soon as they occur to ta$e corrective steps and see that such actions are not repeated. Compliance with code of conduct >ach 7irector and senior mana#ement personnel shall adhere to this code of conduct and affirm compliance with the code on an annual basis as per the *nne"ure to the Code. Giolation of this Code will lead to appropriate disciplinary action. -aiver of code *ny waiver of the applicability of the Code or waiver of application of any provision of the Code to any 0ember shall be approved by the 9oard of 7irectors and disclosed as required by Law or S>9I . Stoc$ >"chan#e re#ulations. 19 /,IL has 3 win#s. )hey are! 7airy etail *#ribusiness 7airy It is the ma%or win# amon# all. )he dairy products manufactured by /,IL are mil$! curd! butter! #hee! flavored mil$! pannier! doodhpeda! ice cream. etail In the retail sector /,IL has outlets namely K,reshOP. In those stores the products sold are ve#etables! mil$I mil$ products! #rocery! pulses! fruits etc. In /yderabad 1E retail shops are there. In 9an#aloreI Chennai! 3I5 respectively are there. )otally there are 1: retail shops are there. ,reshO is a unique chain of retail stores! desi#ned to meet the needs of the modern Indian consumer. )he store rediscovers the taste of nature every day ma$in# #rocery shoppin# a never before e"perience. )he uniqueI distinctive feature of ,reshO is that it offers the widest ran#e of fresh fruits and ve#etables which are directly handpic$ed from the farms. ,reshness lies in their merchandise and the customers are always welcomed with fresh fruits and ve#etables no matter what time they wal$ in. *#ric 9usiness 20 In this business /,IL employees will #o to farmers and have a deal with them. )hose farmers will sell their #oods li$e ve#etables! pulses to /,IL only. *nd /,IL will transport the #oods to retail outlets. )he a#ricultural professors will e"amine which area is suitable to import ve#etables from and also e"amine the ve#etables! pulses and fruits in the lab. *nd finally they report to the /ead@ *#ribusiness. epresentatives as per the instructions #iven by the a#ric professors will approach the farmers directly and ma$e a deal with them. It is the process of re#isterin# the farmers. /erita#e ,in lease /erita#e ,in lease Limited was incorporated under the companies *ct 1E6: on 13rd of ,ebruary 1EE: and commenced business from 1nd day of *pril 1EE:. )he e#istered office is located at :@3@651.c 8un%a#utta! /yderabad@6<<<C1. 21 3. )heoretical review Introduction to /0 >very or#ani(ation irrespective of its nature and si(e has four resources namely men! material! and machinery. 4f this men I. e.! people are the most vital resources and they only ma$e all the differences in an or#ani(ation. In this connection L.,. *irwic$ says that K9usiness houses are madeQ 9ro$en in the lon# Frun note by the mar$ets or capital! patents! or equipments! but by menP. 8eter ,. duc$er says that! Kman! of all the resources available to name can #row and developP. )his #ives #eneses to the concept of /0! the sub Fsystem. / is the central sub@ system of an or#ani(ation. *s the central sub@ system! it controls the functions of each sub F system and the whole or#ani(ation. Concept /uman resource mana#ement is concerned with the human bein#s in an or#ani(ation. It reflects a now philosophy! a new outloo$! approached and strate#y! which views an or#ani(ation+s manpower as its resources and assets. /uman resource mana#ement is a mana#erial function which facilitates the effective utili(ation of people (manpower) in achievin# the or#ani(ational and individual #oals. Simply! /0 is a mana#ement function that helps the mana#ers to recruit! select! train and develop the or#ani(ational members for the purpose of achievin# the stated or#ani(ational #oals. In the present scenario! /0 is used as a synonym to personnel mana#ement and the personnel department is called as hr department. 22 7efinition /0 is defined as follows! K)he part of mana#ement which is concerned with the people at wor$ and with their relationship within an enterprise. It aims to brin# to#ether and develop into and effective or#ani(ation of the men and women who ma$e up an enterprise and havin# re#ard for the well@bein# of the individuals and of wor$in# #roups! to enable them to ma$e their best contribution to its successP @2ational institute of personnel mana#ement! India. K/uman resource mana#ement is a series of decisions that affect the relationship between employees and employersN it affects many constituencies and is intended to influence the effectiveness of employees and employersP. @ 0il$ovich l 9oudreau". Scope of /0 /0 has a very vast and wide scope. It is concerned with activities startin# from manpower plannin# till the employee leavin# the or#ani(ation. *ccordin#ly! the scope of /0 includes procurement! development! maintenance and control of the personnel in the or#ani(ation )he labor as personnel aspect; If is concerned with manpower plannin#! recruitment! selection! placement! induction! transfer! promotion! demotion! terminatin#! trainin# and development! lay off and retrenchment! wa#e and salary administration! incentives! productivity etc. )he welfare aspect It deals with wor$in# conditions and amenities such as canteens! crRches! restrooms !lunch rooms! housin#! transport! medical assistance! education! health and safety ! recreation ! washin# facilities ! cultural facilities etc. 23 )he industrial relations aspect )his is concerned with union@mana#ement relations! %oint consultation! ne#otiation! collective bar#ainin#! #rievance handlin#! disciplinary action! settlement machinery for industrial disputes etc. /0 includes the followin# activities /uman resource plannin# ecruitment! selection! and placement 4rientation! trainin# and development Hob analysis and desi#n ole analysis and role development Career plannin# and communication 8erformance appraisal /uman relation Safety and health -a#e and salary administration Compensation and reward Grievance redressed Luality of wor$ life and employee welfare 4r#ani(ational chan#e and development Industrial relation 4b%ectives of /0 )he ob%ectives of /0 are ta$en from the basic ob%ectives of the or#ani(ation. ,or achievin# the or#ani(ational #oals! it is necessary to employ ri#ht people for a ri#ht %ob. )he primary ob%ectives of /0 are to provide ri#ht! competent and willin# wor$force to an or#ani(ation. ,or attainin# its primary ob%ective /0 frames the followin# ob%ectives. )o #uide the or#ani(ation in attainin# its #oals by providin# well@trained and competent personnel. 24 )o effectively utili(e the available human resources accordin# to the requirements i.e.! to employ the $nowled#e and s$ills of the employees in attainin# or#ani(ational #oal. )o develop and maintain motivatin#. 8roductive and self@ respectin# wor$in# relationship amon# all the or#ani(ational members. )o develop the individuals up to a ma"imum e"tent by providin# them the necessary trainin# and advancement. )o develop and maintain hi#h moral and cordial relations within the or#ani(ation. )o help to develop and maintain ethical policies and behavior inside and outside the or#ani(ation. )o mana#e the chan#e for the advanta#e of individuals. Groups! the or#ani(ation and the society. )o reco#ni(e and satisfy the individual needs and #roup #oals by providin# monetary 7etermination of Competency Gap 7eterminin# the s$ills and $nowled#e #aps of employees is a necessary part of your human resource plan. In order to identify the competency #ap of any employee! it is necessary to determine the followin#! )he types of competencies required to perform the %ob well. )he required competencies level required of the employee. Industry competency standard for each of the position in the or#ani(ation. )he ma%ority of competencies relates to functional and behavioral competencies of employees and varies from the top level to the lowest. Core competencies are common competencies for every position in the or#ani(ation. )he required competency level is the standard of performance for each duty based on industry standard. )he &industry& refers to the type of industry in which your or#ani(ation is carryin# out its activities. 25 )he standard can ran#e from 3 as bein# satisfactory to 5 as havin# performed beyond the e"pectation of the or#ani(ation or 6 as havin# performed to industry standard. *n employee who has attained a ratin# of &6& is considered as an e"pert in his or her field. )he employeeMs competency is assessed at the end of a certain period of time! usually one year and no shorter than nine months. 2ormally the current competency level is based on ratin#s such as 1 for be#innerMs level 1 for below standard 3 for satisfactory performance 5 for performance beyond e"pectation! and 6 for performance to industry standard ,or e"ample! if the CL is 5 and the assessment by the supervisor indicates that the employeeMs CCL is 3! the &competency #ap& is &1& e"pressed as a percenta#e. If the CCL is 5 and the CL is 3! the employee had e"ceeded e"pectation. Ase of )echnolo#y in 7eterminin# >mployee Competency /7 software is usually employed to mana#e employee competencies due to its comple"ity. )he /7 system is also used to )o find the best &fit& between the employeeMs competencies to the requirements of his or her current position and whether with the current competencies! the employee can perform other types of %ob and to what de#ree. )o mana#e employeesM application for trainin# based on the needs of their current %obs. )o $eep and maintain records of e"penses on trainin# . courses attended by each employee. )o determine whether a new employee is ready for confirmation in service! and 26 )o help e"ecutives in performin# trainin# needs analysis while in the process of preparin# trainin# and development pro#rams. )he i#ht and esponsible Ase of )echnolo#y It is necessary to use technolo#y in determinin# competency #aps of employees. Ase this information in talent mana#ement! in determinin# the types and frequency of trainin# that each employee is required to attend! and in employeesM career development. )echnolo#y can facilitate decision ma$in#. /owever! manipulation of technolo#y is a real possibility. )here are recorded instances of this happenin#. In addition! the sayin# &#arba#e in! #arba#e out& is of real concern. >nsure accuracy of data entered into the system. )he followin# are some of the thin#s we need to watch out. 4r#ani(ations need to ensure that employees are s$illed in the use of technolo#y includin# usin# it ethically. >veryone needs to $now and understand that there are limitations to capabilities of technolo#y. 0ana#ers and supervisors must not misuse the system to achieve their own ends or to help people under their %urisdiction. )his can include the case whereby the ability of the employee is either indicated as adequate. It may also happen that the employeeMs competence is stated as too low thus not reflectin# the true current position. *ccuracy of data entered into the system is of prime importance otherwise it is not possible to achieve the intended ob%ectives. )he or#ani(ation needs to ensure that every mana#er and supervisor are equipped with the s$ills in determinin# the CL and the CCL to ensure accuracy of the competency #ap of each of their subordinates. 27 9oth mana#ement and employees must understand that the determination of salary increase and . or entitlement to benefits is not based on employeesM competencies and competency #aps. Choosin# the ri#ht /7 software. *lthou#h the results of the competency assessment are not meant for determinin# salary increase! the information is useful in determinin# whether the salary level of the employee is equitable! that is! it reflects his s$ills and $nowled#e apart from how responsible the %ob is. ,urther! it is not necessary to determine the s$ills and $nowled#e #ap in respect of every duty and responsibility. Select the critical ones that #o towards the achievement of employeesM %ob ob%ectives and your or#ani(ationMs overall strate#ic plan. >quippin# your >mployees with the i#ht S$ills and Bnowled#e 4nce you have determined your employeesM competency #aps! proceed to prepare the trainin# and development pro#rams for every employee. )he identified trainin# and development must aim at equippin# your people with the ri#ht set of s$ills and $nowled#e based on or#ani(ational requirements and in terms of covera#e! depth and quality. Identifyin# and addressin# employeesM competency #ap is an important factor in effective wor$force mana#ement. Continue to invest in your people for the sa$e of your or#ani(ation. 7o not pay too much attention to opinions such as trainin# does not ma$e much difference. 4r that it is a waste of time and money. 4r#ani(ations! particularly business entities! must succeed financially if they are to survive. )his is the reason why business plans are prepared. )his is one of the simple ways in understandin# the important factors related to strate#ic human resource. 28 'our or#ani(ation! too! has its business plan. )he only thin# left to do is to ma$e it a reality. -hen you adopt a strate#ic /uman esource 0ana#ement plan! there is a hi#h probability that certain positive results will ensue. )his can result in the followin# >nhancement of your or#ani(ationMs economic performance Increase in employee and or#ani(ational productivity Increase in your survival rate as a corporate entity Lower labor turnover Increase in customer satisfaction 'our / function does not become redundant due to value@addin# quality 8refer lists seven dimensions of effective people mana#ement. >mployment security i#orous selection of employees Self@mana#ed teams and decentrali(ed decision ma$in# Comparatively hi#h compensation lin$ed to individual and or#ani(ational performance >"tensive trainin# educed status distinctions! and >"tensive sharin# of financial and performance information throu#hout the or#ani(ation ,ormulate strate#ies to ensure that you can attain these ob%ectives. In order to ensure that employees can play their respective role in the or#ani(ation! you need an / plan of action. 'ou need to conduct / strate#ic plannin# to this effect. ,urther to this! you need to train and develop your people in order that they have the $nowled#e and s$ills to perform their respective tas$s. /uman esource Strate#ic *pproach 29 In strate#ic /uman esource mana#ement! you can choose to place emphasis on &performance improvement and competitive advanta#e. K)his has the potential of leadin# to industrial conflicts. 'ou also have the choice of adoptin# the &soft approach&. )his approach ta$es into consideration an employeeMs superior $now@how! commitment! motivation and %ob satisfaction. Some ar#ue that this approach is manipulative. 9ut there is more to the /0 approach than this. Implementation 8rocess )he process adopted by or#ani(ations may differ. 'our / 0ana#er and / professionals can assist as this is their role. ,ormulate your / mission and ob%ectives to provide the connectin# lin$ between all /uman esource mana#ement activities. Clearly define and understand your / &strate#ic intent.& . Collins states &Improvement in the strate#ic mana#ement of people also requires a commitment to sustained lon#@term action.& Anderstand the business carried out by your or#ani(ation. )his includes / 0ana#ers and / professionals. Choose the strate#y you will adopt to mi#rate from &people business to business&. )his is ma$in# / as Strate#ic 8artner. ,ormulate your / strate#ic plan! understand what it is intended to achieve! and how to lin$ it to the overall business ob%ectives. 30 Implement the plan. )his requires a strate#ic implementation plan to ensure the plan is understood and accepted by everyone in the or#ani(ation. 4btain feedbac$ on outcomes. Ase these as inputs in future decision ma$in#. eview and amend plan accordin#ly! communicate and re@implement. /uman esource 0ana#ement Strate#y to ensure a hi#h probability of success in the implementation of strate#ic human resource mana#ement! a number of thin#s is necessary. Strate#ic recruitment where the ri#ht person is selected to fill the ri#ht %ob and accordin# to or#ani(ational needs Asin# the ri#ht mi" of incentives to motivate and en#a#e employees who then can concentrate improvin# their performance. *ppointment of the ri#ht / /ead to provide the necessary leadership in ma$in# / as a strate#ic partner *n / mission statement with well defined / ob%ectives drawn up in ali#nment with the overall or#ani(ational ob%ectives 8rovision of the ri#ht set of trainin# and development pro#rams on an on@#oin# basis to every level of employees Implementation of a performance mana#ement system to identify hi#h@performin# employees for the purpose of #ivin# rewards befittin# their performance! wor$ quality and output Givin# reco#nition and implementin# a fair rewards system to retain quality employees )he /uman esource ,unction Someone! somewhere within your or#ani(ation must carry out the / function. If not! your or#ani(ation cannot fulfill its le#al and contractual obli#ations towards employees. So! who are responsible for the / functionQ 31 /uman esource 0ana#ers are appointed for important purposes. / professionals are there to help them. 'our or#ani(ation may have appointed an / 0ana#er or an / 7irector or both. If your or#ani(ation is very serious about implementin# strate#ic human resource mana#ement! appointin# an / director #oes a lon# way in ensurin# that the / plan is treated as important as the or#ani(ationMs business plan. /e or she can provide the necessary leadership on all matters relatin# to /. -hatever is the approach! it is crucial that you have a competent person loo$in# after this important function. It is important to remember that / leaders do face a lot of different problems. Capable professionals are what your or#ani(ation needs to succeed in implementin# strate#ic /uman esource mana#ement. 2ote however! that a survey had shown that there are still a lot of or#ani(ations who do not place much importance to human resource. Surely! your or#ani(ation doesnMt want to follow suit. Some or#ani(ations may have even decentrali(ed or outsourced the entire function. )he 9etter 4ption 7ecentrali(in# the entire / function #oes a#ainst the new development and trends in /uman esource mana#ement. /owever! you can decentrali(e certain human resource activities to line mana#ers. -hen you do this! provide them with all the necessary support. 0a$e your line mana#ers responsible for the occupational health and safety issues in their own area of operations! the trainin# of their subordinates! recruitment for their respective sections accordin# to needs! and the performance appraisal of their subordinates. 32 Inte#ration of Strate#ic /uman esource 0ana#ement into 8lannin# and 7ecision 0a$in# 8rocess! it is now accepted that without people! achievin# result is practically impossible. In mana#in# your people! prepare a lon#@term plan to inte#rate your or#ani(ational #oals with / policies and actions. Strate#ies are implemented in identified $ey / areas to improve employee motivation and productivity. 'ou need to see whether your / strate#ies are competitive enou#h as compared to industry standards. 9enchmar$ them while e"ercisin# due care. Information must freely flow throu#hout the or#ani(ation. 'ou can ensure that this can by adoptin# an effective information system. Strate#ic /uman esource 0ana#ement and 9usiness Strate#y Strate#ic /uman esource mana#ement helps to identify the business strate#y that you can adopt. ,or e"ample! you implement an effective trainin# and performance improvement plan to improve customer service. 0ore satisfactory customer service will brin# in more revenue. 'ou can use this superior performance to determine the rewards. )his! in turn! motivates your employees to perform better. Learnin# and s$ills improvement forms a necessary part of improvin# human resource mana#ement both on the part of employees and mana#ement. )he = S of /0 attempts to simplify the important characteristics of human resource mana#ement. )hereafter! conduct a more in@depth e"amination. )he ,uture of Strate#ic /uman esource 0ana#ement 33 8roponents of strate#ic /uman esource mana#ement #enerated tremendous interest on the sub%ect. Some lar#e or#ani(ations had implemented it. In contrast! some lament the ineffectual efforts by many or#ani(ations in implementin# the system. Strate#ic human resource mana#ement is not #oin# to disappear. )his is so as lon# as people continue to run or#ani(ations of whatever si(e and for whatever purpose. Go to &Strate#ic /uman esource 0ana#ement& for more information. It is very certain that people will continue to play pivotal roles. It is in people that creativity and innovative ideas reside. )his is one reason why people will continue to play important role in the business plan of or#ani(ations. *s the world of business becomes more comple" and challen#in#! strate#ic human resource mana#ement will continue to #row in importance in the success story of or#ani(ations. 4r#ani(ations can Select peers to participate in 3:<@de#ree assessment. *utomatically administer 3:<@de#ree and 1C<@de#ree reviews and self@assessment! such as clients! mana#ers and team members. educe ris$s by automatically filterin# out any inappropriate lan#ua#e in review comments employ item or behavior analysis. )abulate results in real time. Identify competency #ap and stren#ths to predict and address issues and opportunities before their occur. *utomatically #enerate employee development plans based on competency #aps. 8rovide comparative enterprise@wide competency reports. 34 35 ,i#; 1 Identify competency #aps )he function KIdentify competency #apsP contains two steps; )he calculation of overall competency #aps! which is done in the Competency *naly(er! and )he prioriti(ation of the competency #aps calculated! I.e. the selection of those competency #aps that are to be filled throu#h learnin# activities. )he prioriti(ation of competency #aps is done in the Competency@oriented 8rocess Simulator. 7esi#n learnin# process 7esi#n of the learnin# process can be divided into two steps; )he choosin# or creatin# of a suitable learnin# process template. )his is the tas$ of the 7idactical Learnin# 0odeler. )he assi#nment of learnin# resources to the templates! which is done in the Learnin# 8rocess Confi#uration. >"ecute learnin# process >"ecution of the learnin# process mainly consists in a learner runnin# throu#h the process. Competency improvement of the learner is assessed durin# and at the end of the learnin# process. 36 0onitor learnin# performance 8erformance monitorin# contains an evaluation of the learnin# process based on soft criteria and of the business process based on performance indicators. 9usiness value analysis )he function K9usiness value analysisP comprises the visuali(ation and analysis of performance results. 9ased on the results of the calculation and monitorin# functions. S )he parameter chec$ done in the competency@oriented process simulator may result in the identification of a bottlenec$ in the business process. )his will tri##er the function K9usiness need analysisP! where modifications in the business process model will be done. S )he same is valid for the results of the function K0onitor 8erformanceP. )hese may reveal that either the learnin# process or the business process needs to be modified. *ccordin#ly! either the function K9usiness need analysisP or K7esi#n learnin# processP may be tri##ered. S ,inally! the results of the function K9usiness value analysisP will tri##er the function K9usiness need analysisP and thus close the lifecycle. *s indicated in the description of the K9usiness need analysisP function! there are basically two startin# points for the 8LLC. )he 8LLC either starts with the modelin# of a business process or with the identification of required competencies dependin# on the scenario concerned. )his means that the 8LLC is fundamentally a loopN however the user must follow the process in sequence. ,or e"ample! it is not possible to start with the function K8rioriti(e competency #apP without havin# performed the function K7escribe needed competenciesP. )echnical interfaces between the different modules will be described in 7 37 1.1! which belon#s to -8 1. *n alternative representation form of the functional requirements for the proli" system is the proli" solution map created by imc. 8reparatory wor$ )he preparatory wor$ entails all activities that either have to be done or should be done be@fore wor$ with the proli" system be#in. )hese entail the company@wide definition of roles! definition of course catalo#ues! specification of learnin# resources etc! the activities belon#in# to the preparatory wor$ to#ether with the user roles concerned. 9usiness need analysis 9usiness need analysis comprises the modelin# or optimi(ation of business processes and the identification of competencies or roles required to carry out the functions of a business process. 9usiness need analysis can be tri##ered by all four scenarios which were described above. /owever! accordin# to the scenario concerned! the si#nificance of business process modelin# and thus of the 9usiness 8rocess Coc$pit varies. -hile the 9usiness >n#ineerin# Scenario alone requires business process modelin#! the other three scenarios only require the description of roles and competencies. Learnin# Lifecycle Scenarios )he proli" approach of ali#nin# business and learnin# accommodates for a multitude of application scenarios within an or#ani(ation. -hereas the pro%ect+s ma%or focus is on process@ driven learnin#! there are related fields that will be ta$en into account to allow for wider applicability and fle"ible adoption of the proli" method and system. Given the fact that corporate trainin# and competency development tar#ets multiple ob%ectives by numerous sta$e@holders within a company! various perspectives must be considered while #atherin# requirements for the proli" system. Interviews with the proli" test@bed partners and their feed@bac$ on interim results have confirmed the usefulness of a scenario@driven modelin# approach. )hus! to accommodate for different perspectives within and across companies! we have analy(ed four scenarios! that 38 each are an e"ample of a comple" business situation. -hilst they do not claim to be comprehensive! they cover the most important tri##ers for corporate trainin# identified in %oint efforts by proli" research partners and proli" test@bed partners; optimi(in# business strate#y @ reflected by business processesN %ob vacancies that need to be staffedN personal competency development driven by either individual initiatives and.or %ob appraisalsN statutory re#ulations requirin# complianceN In the 8LLC conte"t! these scenarios share most of the functional requirements and differ only in their initiali(ation. )his distinct initiali(ation phase is detailed in the followin# sections. )herefore! the 8LLC embraces all four scenarios only by differentiatin# four Kcomple" business situationsP in the 8hase K9usiness 2eed *nalysisP that initiali(e the 8roli" Learnin# Life Cycle (8LLC) and tri##er the consequent activities of continuously ali#nin# business needs and trainin# measures. Scenario 1 @ 9usiness 8rocess >n#ineerin# (98>) )a$in# business processes as startin# point! this scenario accounts for the pro%ect+s main focus on process@orientation of an or#ani(ation. In a world of constant chan#e! business strate#ies are continually fine@tuned! leadin# to chan#es in business processes. Introducin# new business processes as well as adaptin# e"istin# ones brin#s about new demands on employees responsible for these processes. Confronted with new tas$ environments! employees are very li$ely to lac$ competencies and s$ills to perform these tas$s effectively. >ven in the case of unchan#ed but inefficient business processes! one important factor to optimi(e process performance is to improve competencies of the personnel allocated to the business process. )he respective competency #aps are closed throu#h personali(ed learnin# processes as described in the 8roli" Learnin# Lifecycle (8LLC). )he functional description of details this scenario that is central to the proli" idea. Scenario 1 @ ecruitin# I Staffin# (IS) *nother tri##er for the proli" Lifecycle arises from a %ob vacancy that needs to be filled either internally or e"ternally. In this event the %ob role as well as required competencies must be described by the / 0ana#er and 9usiness >"pert before / starts to loo$ for suitable candidates. )he vacancy is filled by the recruitment of the candidate whose competencies best 39 match the requirements of the %ob. emainin# competency #aps are closed in the followin# as described in the 8roli" Learnin# Lifecycle (8LLC). Scenario 3 @ 8ersonal Competency 7evelopment (8C7) )he need for developin# personal competencies towards a specific professional #oal may not only be set off by or#ani(ational strate#y but also rather by personal ambition to climb the %ob ladder! selfactualisation and desire for further education or trainin#. )his is addressed by scenario 3. )he important difference compared with the second scenario lies in the individual employees+ self@determination and strivin# for professional pro#ression both within and outside their current or#ani(ation. /ere! competency #aps stem from personal development ob%ectives identified in annual personnel interviews or performance appraisals. )hey could also be identified by e"ternal career counselors. Individual employee initiatives should therefore be seen as possible tri##ers for personal competency development. Such competency #aps are then closed in the followin# as described in the 8roli" Learnin# Lifecycle (8LLC). Scenario 5 F Compliance ,inally! as confirmed by test@bed partner feedbac$! statutory requirements on employees+ competencies tri##er the need for personali(ed learnin# processes. e#ulation is already pervasive in ban$in#! financial services and health and social care! with recent corporate scandals hi#hli#htin# the ur#ent need for stron#er compliance re#ulations in publicly listed companies. ,rom a mana#erial point of view! the act of adherin# to and demonstratin# adherence to! a standard or re#ulation is covered by the term Tcompliance+. )hus! re#ulatory compliance refers to systems or departments at corporations and public service a#encies to ensure that personnel are aware of and ta$e steps to comply with relevant laws and re#ulations. 0ost cited e"amples for both compliance deficiencies and effective counteractive measures are to be found in the financial sectors. 4ther instances affectin# compliance across industries are driven by the wide adoption of IC)! e.#. data protection and information security. *nother field of compliance occurs in cases where %ob roles as$ for official certification as in the social care sector! matchin# e"istin# competencies of employees and required competency profiles is indispensable. Asually! official competency requirements are already defined and only need to be translated into a format 40 that can be matched to employees+ profiles. )his very special case totally shifts the focus from business processes to pure standardi(ed %ob roles that tri##er learnin# in an or#ani(ation. 0ore #eneric cases such as ,irst *id courses! which everybody wor$in# in the or#ani(ation has to #o throu#h! also belon# to the #roup of compliance@tri##ered learnin# needs but are less formali(ed. In any case! resultin# competency #aps are closed in the followin# as described in the 8roli" Learnin# Lifecycle (8LLC). *s indicated above the 8LLC accounts for all four scenarios by differentiatin# four startin# points to enter the 8LLC durin# the K9usiness 2eed *nalysisP. *ll four scenarios e"press a specific business need for trainin# which results in a Kcompetency@oriented role descriptionP and Krole assi#nmentP. )his result is shared by all four scenarios as the %oint end event of the K9usiness 2eed *nalysisP shows. -hat is a -or$force GapQ ,ollowin# is a wor$in# definition; * wor$force #ap arises wherever the proficiency level for a competency is not bein# met by any member or se#ment of the or#ani(ation. * useful alternative definition is; * wor$force #ap is the difference between the level of proficiency identified for each competency! and the level of proficiency currently demonstrated by each member or se#ment of the wor$force. -hat is involved in a -or$force Gap *nalysisQ )he -or$force 8lannin# )eam now has two types of information about the or#ani(ation. )he first is the KconceptualP information #enerated in the >nvironmental Scan and the S-4) analysis. )hese will allow the team realistically to #au#e what strate#ies are achievable for the years ahead.
41 )he second type of information is detailed in nature! and has two components; )he demo#raphics! and )he competencies and proficiency levels required. -ith this information! the team+s ne"t steps are to Complete the document KGap *nalysis -or$ 8a#esP. If the team has not yet done so! now is the time to complete the document KCompetency Gap *ssessment ,ormP. eview all the information and identify any final wor$force #aps that will e"ist in the period the wor$force plan will address. Scenario 6 F 7evelop Gap@Closin# Strate#ies to 0eet 'our -or$force 2eeds )he team has now assessed the #aps between the competencies needed to accomplish the or#ani(ation+s mission.vision! and the competencies available in the current wor$force. It is time to develop strate#ies to address these #aps. * Gap@Closin# Strate#y Session 0ost important to developin# #ap@closin# strate#ies is the collaborative process. )his is not a time for the team to operate in isolation. In fact! by this time! it is li$ely that the team is overly@ familiar with the information. Invite sta$eholders into the process at this pointU )he document! K-or$force 8lannin# @ Completin# Steps IG@GIP to the ri#ht provides the steps and desired outcomes for the #ap@closin# strate#y session. Strate#ies 42 0any! if not most! #aps in the wor$force can be addressed by more than one means. ,ortunately! a variety of strate#ies are available! and they can be combined to ma"imi(e the potential for success. -hich strate#y or strate#ies your or#ani(ation chooses will depend on conditions in the environment.
)his website provides tools related to several of the many possible strate#ies. KCompletin# Steps IG@GIP provides an annotated list of some of the possibilities. ,ollowin# are lin$s to three strate#ies that rely on internal resources. 7o not be limited by this listU )he strate#y session described above can be#in with this list of ideas! but should be stimulated to come up with new ideas as well. Succession 8lannin# Bnowled#e )ransfer )rainin# and 8rofessional 7evelopment 4ther $ey strate#ies for meetin# the or#ani(ation+s wor$force needs where #aps e"ist are supported by web pa#es elsewhere in the 7/ website. ,ind these resources at / Services. efer also to the document! K7/ -ebsite -or$force 8lannin# esourcesP on the Gettin# Started pa#e of this tool$it.
)hese resources include 8erformance 0ana#ement: See the document K* Guide to the State 8erformance 0ana#ement SystemP for details. 8osition classification and position mana#ement ecruitment strate#ies o 7iversity and >qual >mployment 4pportunity strate#ies o * fresh approach to advertisin# o elationships with academic and vocational pro#rams. Scenario : @ Implement the -or$force 8lan 43 4n the Gettin# Started pa#e of this tool$it is a lin$ to the document K-or$force 8lannin# eport 4utlineP. )his is where the -or$force 8lannin# )eam will finally lod#e the plan that has been developed. K-or$force 8lannin# @ Completin# Steps IG@GIP includes steps for implementation. Scenario = @>valuate and evise the 8lan >valuation and revision of the wor$force plan will occur simultaneously! not consecutively! with Step GI; Implement the -or$force 8lan. ,ollow the #uidelines in the step itself and the recommendations on the >valuation pa#e of this tool$it. )he >valuation step calls for the or#ani(ation to eview the wor$force plan ob%ectives! performance measures! and timeline. *ssess what is wor$in# and what are not! both in the plan and in the plannin# process. 0a$e ad%ustments as needed. *ddress new wor$force and or#ani(ational issues as they arise. If it sounds li$e a continuous loop! it is. )his process will help the or#ani(ation to $eep its eye on the hori(on and its hand on the wheel at the same time. )he successful performance of a business analyst depends in lar#e part on soft s$ills. 0any or#ani(ations require business analysts to be technically oriented as well! but differin# business practices and the rapid advances in technolo#y and methodolo#ies affect the importance attributed to each s$ill on a case by case basis. ,or instance! in an a#ile environment! documentation s$ills will be less valued than communication and facilitation s$ills. *nother e"ample; while $nowin# how to conduct sta$eholder analysis may be very important for a business analyst wor$in# as a consultant for multiple client or#ani(ations! this s$ill mi#ht turn out to be of little value in an environment with a small number of end users! and sta$eholder roles clearly identified. /ere are 6 steps that you can ta$e to find out your competence #aps and develop a plan to close those #aps Identify the $ey s$ills required by your or#ani(ation 44 *s a first step to identify potential competence #aps! you should learn how to distin#uish nice@to@ have from non@ne#otiable s$ills for business analysts in your or#ani(ation! as well as capabilities required from entry@level vs. e"perienced business analysts. Certain soft s$ills! such as communication! are considered vital wor$place s$ills in all types of business enterprises! since ineffective communication is considered one of the main factors leadin# to unsuccessful pro%ects. *s already mentioned in the introduction! many must@have s$ills are company@dependent. In order to identify what new capabilities would add more value to your role! tal$ to collea#ues! business representatives! and your mana#ement team! to develop a #ood understandin# of the current situation and potential chan#es. 'ou mi#ht learn! for e"ample! that your company is about to implement new business rules! or a new requirements mana#ement tool! or that the team is hopin# to develop a deeper understandin# of a certain business process to help prioriti(e requirements for a new pro%ect. 9ased on the collected information! you can start to plan your s$ill buildin# strate#y around the identified priorities. )he followin# list illustrates soft and hard s$ills that are important for business analysts in #eneral Interviewin# and listenin# s$ills! to tal$ with individuals and #roups about their needs! as$ the ri#ht questions to surface essential requirements! and correctly interpret what pro%ect sta$eholders say. ,acilitation s$ills! to lead requirements elicitation wor$shops! wor$ with sta$eholders to define acceptance criteria! moderate brainstormin# sessions! etc. 4bservational s$ills! to validate information obtained throu#h other methods! deepen the understandin# about business processes! and so on. *nalytical s$ills! to critically evaluate data #athered from multiple sources! reconcile conflictin# requirements! decompose hi#h@level information into details! abstract from particular e"amples to a more #eneral understandin#! identify underlyin# needs from e"plicit user requests! etc. 45 -ritin# s$ills! to communicate information effectively and consistently to different types of audiences! includin# senior mana#ement and technical development staff. 4r#ani(ational and time mana#ement s$ills! to cope with the vast array of information #athered durin# elicitation and analysis! mana#e time well! etc. )eamwor$ s$ills! to share responsibilities! confer with others! help others do their %obs! and see$ help when needed. elationship@buildin# s$ills! to develop a lar#e! well@diversified networ$ of valuable connections across the or#ani(ation. 2e#otiatin# s$ills! to #et consensus about priorities! help resolve conflicts amon# pro%ect sta$eholders! etc. 0odelin# s$ills! to represent requirements information in #raphical forms! produce business ob%ect models! conceptual data models! process models etc. equirements mana#ement s$ills! to help implement and.or improve requirements processes and practices and to define! for a #iven initiative! the tas$s to be performed! the techniques to be used! and the deliverables to be produced. Chan#e mana#ement s$ills! to ensure that standardi(ed methods e"ist for efficient and prompt handlin# of all chan#es to baseline requirements and other chan#e requests. eportin# s$ills! to produce periodic reports for the pro%ect mana#er and other sta$eholders showin# pro#ress a#ainst milestones! status! issues! ris$s and dependencies. )he 9usiness *nalysis 9ody of Bnowled#e! published by the International Institute of 9usiness *nalysis (II9*)! provides a description of #enerally accepted practices and areas of $nowled#e in the field of business analysis! verified throu#h review by practitioners and reco#ni(ed e"perts in the field. It can serve as a baseline for assessin# the s$ills you already have and the ones you may need to develop to become a s$illed practitioner. >valuate yourself 4nce you have #athered enou#h information about the s$ills that are relevant to your %ob! area and career #o throu#h that list and establish your present level in each of the relevant competencies. 46 7o you feel you stru##le with abstraction and problem solvin#Q 9ecause of their lac$ of business e"perience! many %unior business analysts have difficulty understandin# business requirements! and the abstraction involved in translatin# user needs into detailed specifications presents a considerable challen#e. *re you uncomfortable spea$in# in front of a #roupQ It may ta$e time for a new 9* to develop ease and confidence when spea$in# in front of an audience. Carry out this e"ercise for all the $ey s$ills identified in step 1. )he difference between your current level and the desired level of proficiency in each of the relevant s$ills is your career s$ill #ap or competence #ap. *s$ for ob%ective feedbac$ from mana#ers! collea#ues and business sta$eholders *fter you have finished your self@assessment! discuss it with your immediate supervisor and other appropriate mana#ers to #et their perspective and feedbac$. *s$ clarifyin# questions! but don+t become defensive. 'ou should also reach out to collea#ues and business sta$eholders with whom you interact on a frequent basis! to as$ them where you could improve! and learn from their different perspectives. If the responses are va#ue and unsatisfyin#! as$ probin# questions. ,or instance! if you are told by a pro%ect mana#er that improvin# your business $nowled#e would be a desirable chan#e! you could #et this person to better define what Kbusiness $nowled#eP would mean in your case! by as$in# questions such as Kwhat one or two thin#s! above all others! would most build confidence in my $nowled#e about the business processesQP 8rioriti(e #aps and develop your action plan -hen it comes to developin# new s$ills! or closin# a performance #ap! it+s better to focus on one or two $ey areas of development at a time. 47 4nce you have identified which areas you are #oin# to tac$le first! find out the best options available; it could be ta$in# a trainin# class! settin# up sessions with sub%ect matters! readin# relevant boo$s! etc. Create an action plan reflectin# the various strate#ies you are #oin# to use to close your competence #aps. ,indin# a mentor can also be of #reat help in understandin# and overcomin# your career s$ill #aps; your mentor can help you assess your stren#ths and wea$nesses! teach you new s$ills! and assist you in developin# a lon#@term career plan. 0onitor your pro#ress )he final step of your career s$ill #ap analysis consists in monitorin# your pro#ress with the action plan and repeatin# your self@assessment periodically to confirm that you have increased your competence levels. *s you reach your tar#et level of proficiency for one particular s$ill! you can cross that #ap off your action plan and move on to the ne"t priority area. 7evelopin# model of competencies 9ased on our interviews with ten / leaders! a summary of previous research studies! and a frequency analysis of / competency items used in seven companies! we propose a new model of / competencies that corresponds to the emer#in# / structure in many corporations. *s summari(ed in >"hibit 1! it is a four@domain competency model which includes Core! Leadership! / >"pertise! and Consultation competencies. 7ependin# on their roles! different domains of / competencies are critical for different / professionals. *t the center of the model are the Core competencies which every effective / professional should develop. )hese competencies include; 9usiness $nowled#e @ capacity to understand competitive issues impactin# the business and to understand how business can create profit and value Customer orientation @ ability in viewin# issues from the perspective of customers 48 >ffective communication @ the ability to provide both verbal and written information clearly! consistently! and persuasively Credibility and inte#rity @ to wal$ what you tal$! act with inte#rity in all business transactions! and honor personal commitments Systemic perspective @ the ability to view problems and issues in the conte"t of the bi##er picture and understand the interrelationships amon# sub@components 2e#otiation and conflict resolution s$ills @ the capacity to reach a#reements and consensus in spite of different #oals and priorities )hese Core competencies distin#uish a hi#hly effective / professional from a typical one. Critical competencies for senior / #eneralists ,or both corporate / leaders and senior / #eneralists in business units! the critical competencies lie in the domains of Leadership and Core competencies. Competencies in Consultation and / >"pertise are also desirable! but not as critical as the other two domains. Leadership competencies include; Leadership styles @ the ability to empower and trust others! to coach and develop subordinates! and to treat others with respect Leadership s$ills and attributes @ self@confidence! a willin#ness to ta$e ris$s! the ability to develop and articulate vision! lead chan#e! and sell ideas Chan#e advocacy @ the ability to identify environmental chan#es that impact business and to translate them into requisite or#ani(ational chan#es 49 Critical competencies for / specialists in shared service centers ,or / specialists wor$in# in shared service centers! the performance #oal is to develop an efficient infrastructure that can deliver / services consistently! responsively! and cost@ effectively. /ence! / >"pertise competencies! in addition to Core competencies! are required thou#h the other two domains are also desirable. / >"pertise competencies include; Bnowled#e @ of &best@in@class& / practices throu#h benchmar$in# and environmental scannin# *bility @ to desi#n and deliver / services effectively throu#h process mana#ement and improvement *bility @ to apply information technolo#y to / Capability @ to measure the effectiveness of / practices Critical competencies for / e"perts in centers of e"pertise ,or / e"perts wor$in# in centers of e"pertise such as those focusin# on or#ani(ational chan#e and new pro#ram desi#n! the critical competencies are Consultation and Core. Competencies in Leadership and / >"pertise are desirable but not as critical as the other two domains. Consultation competencies include; Influencin# s$ills @ the ability to help others accept your viewpoints and proposals Consultin# s$ills @ the ability to dia#nose.solve problems! and contract with clients Chan#e facilitation and implementation s$ills @ the ability to conceive! desi#n! and implement pro#rams in spite of resistance Collaboration and team buildin# s$ills @ the ability to motivate team members in wor$in# toward common #oals 50 )he proposed model of / competencies is unique in several ways. ,irst! it differentiates the critical competencies from desirable competencies for / professionals in the four ma%or roles! offerin# corporations a #uide to a systematic and focused development of their / professionals. Second! the importance of these competencies was found to e"ist! quite consistently! across a broad spectrum of industries we studied. )hus! the competencies may be considered #eneric and the model can be applicable to a wide ran#e of companies. )hird! the model inte#rates research findin#s from a variety of sources! includin# interviews reported in this study! previous survey research pro%ects! and an analysis of / competencies used in seven companies. *s a result! the modelMs reliability and value are #reater than a less e"pansive study would be. /ow 7o Corporations *cquire )hese 2ew CompetenciesQ -hile quite a few research studies focus on the identification of critical competencies of / professionals! very few studies discuss the strate#ies corporations can use to acquire or develop these new competencies. /owever! this ne#lected topic is critical for two reasons. ,irst! a competency #ap was observed in all the companies we studied. )he / leaders we interviewed estimated that only 1<@36? of their / professionals possess the required new competencies. Second! all / leaders we interviewed a#reed that it is much harder to develop new / competencies than to simply identify them. Clearly! identifyin# the critical competencies is only the first step. Inculcatin# them @ especially amon# those / professionals who have become accustomed to the previous modus operandi @ requires a si#nificant investment of time and effort! involvin# the deployment of creative developmental approaches and strate#ies. *lthou#h recruitin# / professionals with the required new competencies is always an option! in actual practice it has not been a ma%or thrust or hi#h priority for many companies for two reasons. ,irst! because of their corporate cultures and / philosophies! some companies may choose not to adopt a fire@and@hire strate#y. Instead! they prefer to help e"istin# / professionals to retrain for a new set of competencies. ,or e"ample! /ewlett@8ac$ard believes that! amon# its own / professionals! new opportunities for personal #rowth and hi#her business impact can serve as a catalyst to the development of new competencies. /ence! a variety of competency development pro#rams are offered to meet the needs of e"istin# / professionals. Second! while some companies may ta$e the position that the retrainin# of / professionals is too costly and.or difficult and thus! the recruitment of those with the requisite competencies is a more viable 51 alternative! these companies often encounter difficulties in recruitin# / professionals with the necessary competencies. *s one would e"pect! the demand for / professionals possessin# the new competencies far e"ceeds the supply. 9ecause of these reasons! the / leaders we interviewed employ a variety of strate#ies to ensure that the new / competencies will be in place within three or five years. >"hibit 3 summari(es the strate#ies some companies are currently usin#. )he strate#ies can be cate#ori(ed into plannin# and assessment! communications! performance mana#ement! trainin#! and development. 8lannin# and *ssessment 0ost companies be#in their competency development pro#ram with a competency audit. )he purposes of the audit are; )o assess the competency level of e"istin# / professionals in the critical competency areasN )o identify competency #aps and to prioriti(e developmental effortsN and )o monitor the pro#ress of the competency development pro#ram on a re#ular basis. Companies such as 4racle! )ransamerica! and Luantum Corporation have utili(ed competency audits to plan and assess their competency development pro#ram. )he typical approach involves 3:< de#ree competency assessment for individual / professionals. )hese professionals receive personal feedbac$ reports to assist them in prioriti(in# their developmental needs. )o determine the overall competency level of an / function! the avera#e scores of all / professionals across the identified competency items can be calculated. )he overall competency scores are often compared with established benchmar$s! such as industry avera#e! or historical trend. Communications 4nce companies have identified the critical competencies and the competency #aps! they must communicate! clearly and consistently! their demands and e"pectations re#ardin# new requisite 52 / roles and competencies! the availability of resources to support competency development pro#rams! and the consequences of not meetin# their e"pectations.#oals. 7avid Lat$e! G8 of / at 9ay 2etwor$s! believes that a solid competency development pro#ram &starts with the necessary demand from senior mana#ement of e"pectin# hi#her value from the / department. 0y boss! as the C>4! views my %ob as equivalent in value to the C,4! to the G8 of en#ineerin#! to the G8 of manufacturin#! and e"pects me to deliver the same amount of value. I donMt thin$ people will last a lon# time in senior / %obs here that donMt have this perspective.& -ith the on#oin# need to deliver hi#her value to business! / professionals at all levels are e"pected to sharpen their competencies to meet the new demands and challen#es for / function. Communicatin# success stories and reco#ni(in# role models are other approaches which can be invaluable catalysts and strate#ies to reinforce the development of revamped / competencies. *t /ewlett@8ac$ard! the worldwide personnel community uses an internal ma#a(ine! >"chan#e! to reinforce the new / competencies that are valued within the function. *s elaborated by 8ete 8eterson! senior G8 of 8ersonnel at /8; &>very issue will feature some human resource person or or#ani(ation that is bein# hi#hly effective in lin$in# with line mana#ement to improve or#ani(ational effectiveness! lead chan#e! whatever. )hatMs reward! itMs reco#nition! but itMs also education. ItMs sharin# best practices and offerin# e"amples within /8 of where thatMs bein# done.& 8erformance 0ana#ement )he impact of communications would be compromised if / professionals do not clearly understand the vital lin$a#es which e"ist between the new / competencies and their personal career and rewards. *t 7,S Group Limited! for e"ample! Him -id#et! SG8 of /! uses performance reviews to encoura#e / professionals to brid#e competency #aps. &-eMve put specifications to#ether for each of the human resource %obs! not full %ob descriptions! but a listin# of competencies and s$ill sets. >ach year when we meet to do the updates! the performance review! and the developmental plan! all my / people create an individual development plan. It addresses those thin#s in which they e"cel and those in which they need to improve. I require 53 they attend two outside seminars! practicum+s! or advanced professional pro#rams durin# the year. If they donMt! they #et mar$ed down si#nificantly in the performance review.& 9y incorporatin# competency development into performance review! companies can ensure that / professionals will address their competency development needs at a personal and relevant level. )rainin# -hile corporations are demandin# that / professionals revamp their competencies throu#h communications and performance mana#ement strate#ies! they are also providin# trainin# resources for their staff throu#h such diverse means as internal courses! e"ternal e"ecutive pro#rams! and collaboration with universities. /ewlett@8ac$ard! for instance! has developed an on#oin# course called &8ersonnel as a Competitive *dvanta#e!& tar#etin# personnel mana#ers and senior / #eneralists worldwide. It is a dynamic five@day pro#ram built on how personnel can provide a competitive advanta#e to an or#ani(ation and what $inds of new s$ills are required to ma$e it happen @ i.e.! stimulatin# and leadin# chan#e within the or#ani(ation! improvin# or#ani(ational effectiveness! consultation! and leadership development. In addition to outside spea$ers! the chief financial officer discusses the financial aspect of the business while the senior vice president of personnel ensures that / professionals understand the role! purpose! direction! and strate#y for human resources in the company. ,or / specialists in shared service centers! /ewlett@8ac$ard offers other courses to stren#then their s$ills in their respective roles. Courses such as information technolo#y! process mana#ement! and customer satisfaction are desi#ned and delivered to ensure they have the ri#ht s$ills in place. In addition to internal trainin#! some companies are sendin# their / professionals to e"ternal e"ecutive pro#rams where they are e"posed to mana#ers from other functional disciplines or / professionals from other companies. ,or e"ample! 7,S Group Limited has a policy requirin# its senior / professionals to attend two outside seminars or pro#rams every year. )ransamerica sends its / professionals to /uman esource 8lannin# Society for strate#ic / pro#rams. Increasin#ly! companies are as$in# universities to redesi#n their / curricula to reflect the chan#in# competencies. *s 7avid Lat$e! at 9ay 2etwor$s! observes; &*cademic trainin# for / 54 people has to shift away from what I perceive to be a primary emphasis on traditional labor relations and human relations to a broader business conte"t. -eMve had a few / positions open where we were brin#in# in entry@level professional / people who were ri#ht out of school or had only one or two yearsM e"perience. If you as$ them what theyMve learned about /! theyMd mention labor laws and the $inds of questions you can and cannot as$ in interview situations. 9ut thatMs only the bottom line @ thin#s you can learn in two months. -hat you canMt learn so easily is the business conte"t! how to relate business elements to issues associated with human resources. So! you need to brin# in the content $nowled#e about /! the $nowled#e about your business! and financial $nowled#e. )hen! you have to synthesi(e all three $inds of $nowled#e. 'ou canMt %ust $now one of them @ a focus which typically reflects academic trainin# in /.& )herefore! universities should wor$ closely with corporations to ensure that their / #raduates are well prepared for a set of competencies that will allow them to succeed in the comin# years. 7evelopment It is intri#uin# to note that while only ten percent of business learnin# often occurs throu#h formal trainin#! seventy percent usually ta$es place throu#h on@the@%ob development. )hrou#h systematic %ob assi#nments! peer learnin# networ$s! coachin# and mentorin#! corporations are creatin# e"citin# immediate learnin# opportunities for / professionals. *ll these strate#ies can be powerful tools to e"pand the breadth and depth of $nowled#e amon# / professionals. *ccordin# to 8hil -ilson! SG8 of / at 4racle! &the best way to educate people is by ma$in# them wor$ on the wor$. I set e"pectations for people. I #et them involved in wor$ that requires them to have these s$ills. I coach them. I mentor them. I support them to the best of my ability with resources and others. 9ut I e"pect them to be successful.& -hat are the opportunities for / professionals to learn on the %obQ Companies are usin# three $inds of %ob assi#nments. )he first is the &stretch& assi#nment in which / professionals! in addition to their re#ular responsibilities! wor$ on special pro%ects or teams that demand critical s$ills and competencies! such as desi#nin# and implementin# an important business initiative! settin# up a new business in the *sia@8acific re#ion! closin# down a facility! or #ettin# involved in a turnaround situation. )he second $ind! %ob rotation! requires / professionals to rotate 55 between different / roles and specialties! thus e"pandin# their versatility. )he third $ind! one which is increasin#ly popular! is to rotate / professionals between / and line responsibilities. In this way! / professionals can #ain business $nowled#e! develop customer orientation! and enhance their credibility. *nother innovative approach for developin# essential competencies is to or#ani(e / professionals into peer learnin# networ$s. *t Luantum! / mana#ers #et to#ether once a month in internal application #roups and review each otherMs wor$. )hey mi#ht say; &/ereMs an or#ani(ational issue IMm wor$in# on and this is the approach IMm tryin# out.& )hen! they consult with each other; &-ell! did you wor$ with such and such a modelQ& 4r; &-hy didnMt that model wor$Q& )he purpose is to offer consultin# resources for each other! to learn collectively and collaboratively from each otherMs successes and failures. )he concept is bein# pushed even further at *)I) where the / 8rofessionalism Group desi#ned and deployed an interactive action learnin# pro%ect $nown as the &critter&. )he purpose of critter is to improve business results beyond what is currently e"pected by havin# / mana#ers learn with and from each other in a process of inquiry! reflection! and coachin# based on their actual wor$. *s a participant in the critter pro#ram! a person %oins a #roup! $nown as an *ction Set! for the purpose of en#a#in# in a process of inquiry and reflection about their own specific wor$ pro%ect. 8articipants enter into a committed partnership for at least a si" month period! to wor$ with and learn from each other. 0embers learn to help each other! to challen#e *ction Section membersM views and approaches! clarify actual meanin#s! and see problems in a new li#ht from multiple perspectives. 9y learnin# to surrender defensive approaches to communication! members ma"imi(e their $nowled#e and problem solvin# capabilities throu#h their diverse interactions with other *ction Set members. >ach *ction Set also has an assi#ned &learnin# coach& to support and ma"imi(e the learnin# that occurs on the team. )he pro#ram was developed in response to a need to inte#rate / professional activities with real wor$ tas$s. It encompasses three fundamental principles of action learnin#; Learnin# means learnin# to ta$e effective actionN 56 Learnin# needs to be e"pressed throu#h actions on problems which involve implementation as well as analysis and recommendationsN and Learnin# is a social process throu#h which individuals learn with and from each other. 9y creatin# an open and safe learnin# environment! / professionals unusual opportunities to learn important s$ills of inquiry! reflection! and coachin#N to develop critical competencies in thin$in# strate#icallyN and to become catalysts for chan#e! and effective business partners. ,inally! coachin#! mentorin#! and support provided by senior / professionals are crucial to competency development initiatives. In some companies li$e 7,S Group Limited! senior / e"ecutives have personally committed time to develop their direct reports on a one@on@one basis. Him -id#et at 7,S Group Limited e"plained how it wor$s; &-e pic$ a sub%ect area for each of my direct reports in an area that is not in the / professionalMs area of responsibility. )hat person and I spend a day #oin# throu#h all the bac$#round in that sub%ect! reviewin# materials that the function mana#er produced durin# the year! and tal$in# about what the company strate#y is in that area. )he #oal is that! over the course of about a three to four year period! I will have been cross@briefin# them so that! in fact! IMve #ot all the direct reports on a level playin# field. )his e"pands my options if I want to do some rotations and.or %ust be able to have dialo#ues in our staff meetin#s in which people understand where we are on a particular activity @ letMs say the development of a lon#@term incentive plan. I donMt have to watch the employment person #et #la(ed eyes or the employee relations person #o for coffee! or whatever! because we all understand why thatMs important to us! overall! from a strate#y standpoint and what weMre tryin# to accomplish. It also invites questions and #ets people involved. ,inally! it encoura#es the use of peer #roups as soundin# boardsN you now $now that those people have some e"posure to and real $nowled#e of your sub%ect area. )hat creates the $ind of teamwor$ which is very helpful for a function.& 9y investin# time with their direct reports on a one@on@one basis! senior / e"ecutives can not only help them develop critical / competencies! but also create stron# rapport to facilitate their personal #rowth and transition. Implications )his article has identified a broad ran#e of critical / competencies and su##ested ten developmental strate#ies corporations can use to brid#e the competency #aps amon# their / 57 professionals. Given the dramatic chan#es many corporations and / functions are facin#! it is clear that the &#ood old days& of / functions have #one. Simply possessin# #ood social interaction s$ills are no lon#er sufficient for handlin# increasin#ly comple" and challen#in# / roles and responsibilities. 2or will / functions that focus on routine operational / activities be useful in the decades ahead. )hey simply will not survive for lon#. )hey may be outsourced! automated! or eliminated alto#ether. ,or / professionals! complainin# about the chan#es or missin# the old ways of doin# thin#s will not help. )o embrace the chan#es and ma$e the transformation successful! both / professionals and / or#ani(ations need each other. Given the new employee covenant and the many comple" pressures the / function is facin#! / professionals have little choice but to ma$e a commitment to retrain them as soon as possible. 4therwise! their s$ills and contribution will quic$ly become obsolete. *s mentioned earlier! the demand for professionals with new / competencies far e"ceeds the supply. /ence! the earlier he.she can ma$e a transition to attainin# the requisite competencies! the better oneMs career opportunities will be. / professionals need to thin$ throu#h the roles for which they want to position themselves. )hey must utili(e! to the fullest! every possible resource and opportunity to e"pand their s$ills @ whether it is on@the@%ob! off@the@%ob! from their boss! their peers or even from internal customers. )he psycholo#ical and physical costs of mana#in# the transition may be hard. 9ut the costs of not chan#in# are li$ely to be even harder. 0any companies believe they need to identify those competencies which they perceive as relevant to a particular industry and compatible with its unique culture! mana#ement philosophy! and / function. /owever! as this article has noted! research studies have shown that many / competencies are fairly #eneric to companies! re#ardless of the particular industry. 9y all means! time must be spent in identifyin# the critical competencies. /owever! even more time and ener#y should be devoted to develop those competencies. )he secret is; &Hust start doin# it.& )o be sure! revampin# /Ms visions! strate#ies! structures! systems! and processes cannot proceed or be sustained if the new competencies required of / professionals are not bein# developed. /ence! it is imperative that each companyMs / function creates an overall plan for enhancin# the competencies of its / professionals. Senior / e"ecutives must communicate clearly and consistently their demands and e"pectations to / professionals! offer resources to support 58 competency development of / people! and hold them accountable throu#h periodic performance reviews. )hey need to be co#ni(ant of the pitfall of paralysis by analysisN analysis is only valuable if it is combined with an action plan. )hus! while identifyin# the requisite competencies is critical! developin# those competencies is even more important. )he fruits of these efforts are li$ely to be harvested for years to come. 7ata *nalysis 1) /ow lon# have been wor$in# in the or#ani(ationQ S.2o 4ptions 2o. of respondents 8ercenta#e (?) 1 <@6 years 16 6< 1 6@1< years 11 15 3 1<@1< years C 1: 5 *bove 1< years 6 1< )otal 6< 1<< )able; 1 59 ,i#; 1 Interpretation ,rom the above information it is interpreted that 1:? of employees are 1<@1< years and 1<? of employees are above 1< years e"perienced. 1. 7oes the competency #ap analysis help you to do manpower plannin#Q
S.2o 4ptions 2o. of respondents 8ercenta#e (?) 1 'es 31 :5 1 2o 11 15 3 Can+t say : 11 )otal 6< 1<< )able; 1 60 ,i#; 3 Interpretation ,rom the above information it is interpreted that competency #ap analysis helps employees to do manpower plannin#. 3. 7o you perform competency #ap analysis re#ularly in your companyQ S.2o 4ptions 2o. of respondents 8ercenta#e (?) 1 'es 1C 6: 1 2o 16 3< 3 Can+t say = 15 )otal 6< 1<< )able; 3 61 ,i#; 5 Interpretation ,rom the above information it is interpreted that employees frequently perform competency #ap analysis re#ularly in the or#ani(ation. 5. 7oes recruitment and selection process carried out considerin# competency of the individualsQ S.2o 4ptions 2o. of respondents 8ercenta#e (?) 1 'es 16 6< 1 2o 1< 5< 3 Can+t say 6 1< )otal 6< 1<< )able; 5 62 ,i#; 6 Interpretation ,rom the above information it is interpreted that competency #ap analysis is carried out considerin# competency of the individuals. 6. 7oes competency #ap analysis helpful in plannin# career developmentQ S.2o 4ptions 2o. of respondents 8ercenta#e (?) 1 'es 31 :5 1 2o 1< 1< 3 Can+t say C 1: )otal 6< 1<< )able; 6 63 ,i#; : Interpretation ,rom the above information interpreted that competency #ap analysis is helpful to the employees in plannin# career development. :. 7oes the trainin# pro#ram help you to ta$e new roles in the or#ani(ationQ S.2o 4ptions 2o. of respondents 8ercenta#e (?) 1 'es 5< C< 1 2o 1< 1< )otal 6< 1<< )able; : 64 ,i#; = Interpretation ,rom the above information most of the employees a#ree that the trainin# 8ro#ram helps them to ta$e new roles in that or#ani(ation. =. 7o you often apply the $nowled#e in your wor$ place while performin# the %obsQ S.2o 4ptions 2o. of respondents 8ercenta#e (?) 1 'es 35 :C 1 2o 1: 31 )otal 6< 1<< )able; = 65 ,i#; C Interpretation ,rom the above information most of the employees a#ree that they often apply that $nowled#e in their wor$ place while performin# the %obs. C. 7oes the trainin# 8ro#ram brou#ht chan#e in your perception about your %obQ S.2o 4ptions 2o. of respondents 8ercenta#e (?) 1 'es 3C =: 1 2o 11 15 )otal 6< 1<< )able;C 66 ,i#; E Interpretation ,rom the above information most of the employees a#ree that the trainin# pro#ram brou#ht chan#e in their perception about their %ob. E. 7ou you attain s$ills in the trainin# pro#ramQ S.2o 4ptions 2o. of respondents 8ercenta#e (?) 1 'es 51 C5 1 2o C 1: )otal 6< 1<< )able; E 67 ,i#; 1< Interpretation ,rom the above information most of the employees a#ree that they attained new s$ills in that pro#ram. 1<. 7o you share learnin# with your collea#uesQ S.2o 4ptions 2o. of respondents 8ercenta#e (?) 1 Invariably 11 55 1 ,requently 16 3< 3 arely C 1: 5 2ever 6 1< )otal 6< 1<< )able; 1< 68 ,i#; 11 Interpretation ,rom the above information it is revealed that most of the employees in the or#ani(ation share their $nowled#e with their collea#ues. 11. Could you increase your productivity with the help of the trainin# processQ S.2o 4ptions 2o. of respondents 8ercenta#e (?) 1 'es 3< :< 1 2o 1< 5< )otal 6< 1<< )able; 11 69 ,i#; 11 Interpretation ,rom the above charts most of the employees a#ree that they increase their productivity with the help of this trainin# pro#ram. 11. *fter the trainin# pro#ram! are you doin# your %ob more confidentlyQ S.2o 4ptions 2o. of respondents 8ercenta#e (?) 1 'es 3: =1 1 2o 15 1C )otal 6< 1<< )able; 11 70 ,i#;13 Interpretation ,rom the above charts most of the employees a#ree that after this trainin# pro#ram! they are doin# their %ob more confidently. 13. *fter this trainin# pro#ram! your relations with your collea#ues and superiors are improvedQ S.2o 4ptions 2o. of respondents 8ercenta#e (?) 1 'es 16 3< 1 2o 36 =< )otal 6< 1<< )able; 13 71 ,i#; 15 Interpretation ,rom the above charts most of there employees are not a#ree that after this )rainin# pro#ram! their relations with their collea#ues and superiors are improved. 15. -as the inputs received in your trainin# can be implemented in team or individuallyQ S.2o 4ptions 2o. of respondents 8ercenta#e (?) 1 'es 3C =: 1 2o 11 15 )otal 6< 1<< )able; 15 72 ,i#;16 Interpretation ,rom the above information most of the employees a#ree that the inputs received in their trainin# pro#ram can be implemented in team or individually. 16. Is there a si#nificant impact on your performance with the )rainin# pro#ramQ S.2o 4ptions 2o. of respondents 8ercenta#e (?) 1 'es 51 C5 1 2o C 1: )otal 6< 1<< )able;16 73 ,i#;1: Interpretation ,rom the above information most of the employees a#ree that there is a si#nificant impact on their performance with this trainin# pro#ram. 1:. Is the Competency Gap pro#rams brin# positive impact on your behaviorQ S.2o 4ptions 2o. of respondents 8ercenta#e (?) 1 'es 3C =: 1 2o 11 15 )otal 6< 1<< )able; 1: 74 ,i#; 1= Interpretation ,rom the above charts most of the employees a#ree that the Competency Gap pro#ram brou#ht positive impact on their behavior. ,indin#s )here is a healthy relationship between the peers! subordinates! superiors. In this or#ani(ation ma"imum no. of employees a#ree with the mana#ement considerin# their ideas and su##estions on some occasions only. In this or#ani(ation Competency Gap pro#rams will helps the employees in achievin# both individual #oals and or#ani(ational #oals. 0a"imum no. of employees is satisfied with the Competency Gap conducted by /erita#e. 75 >mployers are #ained $nowled#e at wor$ place after attendin# this )rainin# pro#ram. )rainin# will be very useful to employees in their present %ob. )rainin# pro#ram helps employees to ta$e new challen#es in their present %ob. 0any believe that competency #ap analysis is carried out re#ularly /erita#e. -ith the help of trainin# pro#ram employees will enhance increase their productivity. *fter trainin# pro#ram they are doin# their %ob more confidently. )rainin# pro#ram brin# positive impact on employee behavior.
Su##estions 4r#ani(ation shall competency #ap analysis must be re#ularly done in order to chec$ the competency level of employees. )he or#ani(ation shall ensure that whenever they ta$e feedbac$ from employees their su##estions are ta$en into consideration and implemented as soon as possible this will ma$e employees to #ive honest and appreciate feedbac$. 7ifferent sources of $nowled#e acquisition must be encoura#ed amon# the employees. 76 )he need is for the mana#ement to brin# the most efficient trainers to the trainin# pro#rams. )rainers can be selected on basic of their ratin# in the corporate world. -hile evaluatin# the )rainin# pro#rammers the feedbac$ will be collected each and every day in trainin# period.
Conclusion It is concluded that the most of the employees wor$in# in the /erita#e are satisfied with the competency #ap analysis. )rainin# and developmental activities also play a vital role in the development of the industry. )he competency #ap analysis enhances the $nowled#e and s$ills of the employees by achievin# the required competency level. 0orale and discipline of the employees can also be improved throu#h competency #ap analysis by ma$in# them more efficient. 77 78